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Deutsche Post DHL

The Mail & Logistics Group

press release

Employee engagement crucial for business success

Effective employee engagement policies and management can drive

innovation

20 February 2015: Employee engagement has emerged as a critical driver of business

success in todays competitive marketplace, with various studies showing the positive

impact of employee engagement on company performance. Research by Gallup, the

American research-based, global performance-management consulting company,

describes engaged employees as being psychologically committed to a job, and likely to

be making positive contributions to an organisation.

This is further supported by Lebo Tseladimitlwa, Vice President of Human Resources at

DHL Express Sub Saharan Africa, who says that effective employee engagement policies

and management can drive innovation, productivity and bottom-line performance, and

should be utilised to counter adverse market conditions.

DHL was recently awarded the Overseas Project of the Year award at the UK Employee

Engagement awards which recognizes businesses outside of the UK that strive to do

things differently and put their workforce at the heart of its operation. Tseladimitlwa

explains that having motivated employees as a key focus pillar of the DHL Express global

strategy has contributed to the recognition.

Tseladimitlwa says: Understanding the need to drive a common culture across 220

countries, we launched a Certified International Specialists learning and development

program for all 3,500 staff in Africa. Everyone from the Global CEO to a Courier in any

country has gone through this training program reinforcing our core competencies as an

organization. We also run a number of internal initiatives such as Employee Appreciation

Weeks, Employee of the Quarter and Employee of the Year awards as well a yearly

Employee Opinion Survey which is managed by a third party in the spirit of anonymity,

and employees are asked to give feedback on all areas which impact their satisfaction

and engagement levels. We have a task team who analyze the feedback and take the

relevant corrective action to ensure that we make significant progress each year. In 2009,

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our employee engagement score was 57% and for 2014, we achieved 80%. Its true that

what gets measured gets done.

We also have an internal development program called Made In Africa, that produces a

sustainable and dynamic list of future leaders that can succeed Africa Management Board

positions, Country Management positions and senior functional roles. The program

reduces the historical dependency on expatriate imports, and improves skills of the talent

pool.

DHL was also recently named Top Employer 2015 in Africa by the Top Employers

Institute, recognizing the importance the company places on employee engagement and

development. This is in addition to six African countries - South Africa, Nigeria, Kenya,

Uganda, Ethiopia and Ghana that were also certified Top Employers in their local markets.

Employees should be encouraged to grow both personally and professionally, and

should be continuously motivated to broaden their horizons and fulfill their potential via a

wide and varied range of learning and development opportunities. These should be

defined by the business and evaluated at regular intervals. Employee engagement should

also be weaved into the performance criteria expected of managers, as this tends to

present the most benefits.

We believe that there is a huge caliber of talent available on the continent and

that having emotionally engaged and motivated employees will continue to be a key

differentiator for us in the future, concludes Tseladimitlwa.

- Ends -

DHL The logistics company for the world

DHL is the global market leader in the logistics and transportation industry and The

logistics company for the world. DHL commits its expertise in international express,

national and international parcel delivery, air and ocean freight, road and rail

transportation as well as contract and e-commerce related solutions along the entire

supply chain. A global network composed of more than 220 countries and territories and

around 315,000 employees worldwide offers customers superior service quality and local

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knowledge to satisfy their shipping and supply chain requirements. DHL accepts its social

responsibility by supporting environmental protection, disaster management and

education.

DHL is part of Deutsche Post DHL. The Group generated revenues of more than 55 billion

euros in 2013.