"emphasizing the self in self service benefits" - ohug 2010 presentation

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Christopher Maurio Christopher Mcleod Emphasizing the “Self” in Self-Service Benefits

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Out-of-the-box, Oracle Self-Service Benefits works well from a benefits data entry perspective, but not-so-well from an average-user’s perspective. Come learn how the Rockefeller University took Open Enrollment paperless by implementing Oracle Self-Service Benefits in a user-friendly way for all skill-levels of computer-users. See how the used personalizations and communication types in a creative way to ease the SSB process and to strongly enhance the communication and explanation of the benefits offered by the university.

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Page 1: "Emphasizing The Self In Self Service Benefits" - OHUG 2010 Presentation

Christopher Maurio Christopher Mcleod

Emphasizing the “Self”in Self-Service Benefits

Page 2: "Emphasizing The Self In Self Service Benefits" - OHUG 2010 Presentation

Agenda

Our Self Service Enrollment Process

Updating Existing Plan Setups

Create Instructional Text Using Communication Types

XML Benefits Confirmation Statement

Workflow Benefits Changes Notifications

Page 3: "Emphasizing The Self In Self Service Benefits" - OHUG 2010 Presentation

Self Service Enrollment ProcessTwo Different Responsibilities

-RUHR Open Enrollment or RUHR New Hire Benefit Elections(Assigned only during the appropriate enrollment period)

-RUHR View Personal, Employee, and Benefit Details

Page 4: "Emphasizing The Self In Self Service Benefits" - OHUG 2010 Presentation

Self Service Enrollment Process (cont.)Employees may add any contacts whom they wish to cover as dependents and/or beneficiaries

Rockefeller restricted the ability to update and remove any existing contacts.

Page 5: "Emphasizing The Self In Self Service Benefits" - OHUG 2010 Presentation

Self Service Enrollment Process (cont.)Two Different Programs

-Additional Tax Savings Plans –

Standard Benefits

-Benefit Plans –

Advanced Benefits

Page 6: "Emphasizing The Self In Self Service Benefits" - OHUG 2010 Presentation

Self Service Enrollment Process (cont.)

Page 7: "Emphasizing The Self In Self Service Benefits" - OHUG 2010 Presentation

Self Service Enrollment Process (cont.)

Page 8: "Emphasizing The Self In Self Service Benefits" - OHUG 2010 Presentation

Self Service Enrollment Process (cont.)

Page 9: "Emphasizing The Self In Self Service Benefits" - OHUG 2010 Presentation

Self Service Enrollment Process (cont.)

Page 10: "Emphasizing The Self In Self Service Benefits" - OHUG 2010 Presentation

Self Service Enrollment Process (cont.)

Page 11: "Emphasizing The Self In Self Service Benefits" - OHUG 2010 Presentation

Updating Existing Plan Setups

Old Setup

New Setup

Enrollment Selection Page –

For Employee with only a spouse, no children or domestic partner contacts.

Page 12: "Emphasizing The Self In Self Service Benefits" - OHUG 2010 Presentation

Updating Existing Plan Setups (cont.)Adding Dependent Eligibility Profiles

Employees only see options in which they are eligible to enroll in based on the dependents they currently have or will be adding.

Total Compensation -> General Definitions -> Eligibility Profiles -> Dependent Coverage

Page 13: "Emphasizing The Self In Self Service Benefits" - OHUG 2010 Presentation

Updating Existing Plan Setups (cont.)Total Compensation -> Programs and Plans -> Plan Eligibility -> Dependent Criteria

Family Member:Check Designation Requirements

Web Address:

Page 14: "Emphasizing The Self In Self Service Benefits" - OHUG 2010 Presentation

Updating Existing Plan Setups (cont.)Total Compensation -> Programs and Plans -> Plan Enrollment Requirements

Designations -> Coverage Eligibility Requirements -> Eligibility Profiles

Page 15: "Emphasizing The Self In Self Service Benefits" - OHUG 2010 Presentation

Updating Existing Plan Setups (cont.)

Old Setup

New Setup

Employee can de-select a plan when they should not be allowed to.

Page 16: "Emphasizing The Self In Self Service Benefits" - OHUG 2010 Presentation

Updating Existing Plan Setups (cont.)Total Compensation -> Programs and Plans-> Program Enrollment Requirements

Page 17: "Emphasizing The Self In Self Service Benefits" - OHUG 2010 Presentation

Communication Types –

Instructional Text

Total Compensation -> General Definitions -> Additional Setup -> Communication Types

Short Name: BNS.ENRT_SELECTION_SELECT_AREA

Adding Instructional Text

Page 18: "Emphasizing The Self In Self Service Benefits" - OHUG 2010 Presentation

Communication Types –

Instructional Text (cont.)Usages

Different Communication Types based on unique or combinations of:Program, Plan Type, & Life Event

Limitations:

Limit of 2,000 CharactersCannot Specify Unique Communication Based on Plan

Page 19: "Emphasizing The Self In Self Service Benefits" - OHUG 2010 Presentation

Using Basic HTML to Create Interactive Tables and/or Links To:

Plan Documents, Plan Administrator Websites & Other Useful Information

<a href="http://www.yourwebsiteaddress.com" target="_blank">Plan

Document</a>

Communication Types –

Instructional Text (cont.)

Page 20: "Emphasizing The Self In Self Service Benefits" - OHUG 2010 Presentation

XML Benefits Confirmation StatementResponsibility: XML Publisher Administrator

Name: Benefit Enrollment ConfirmationCode: BENSSCNF

Page 21: "Emphasizing The Self In Self Service Benefits" - OHUG 2010 Presentation

XML Benefits Confirmation Statement (cont.)Download & Save Seeded Template

End Date Seeded Template

Page 22: "Emphasizing The Self In Self Service Benefits" - OHUG 2010 Presentation

XML Benefits Confirmation Statement (cont.)Create A New Template

Upload A New Personalized Template

Page 23: "Emphasizing The Self In Self Service Benefits" - OHUG 2010 Presentation

XML Benefits Confirmation Statement (cont.)

Metalink : 391397.1How to Modify Existing Seeded Templates

Using XML Publisher

Page 24: "Emphasizing The Self In Self Service Benefits" - OHUG 2010 Presentation

Workflow Benefits Changes Notifications

Metalink : 263015.1 Deploying SSHR Capability

Chapter 11 "Enabling Self-Service Bene�ts

Enrollment Noti�cations”

Benefits Administrator receives e-mail once an employee completes the Self Service Benefits enrollment process.

Page 25: "Emphasizing The Self In Self Service Benefits" - OHUG 2010 Presentation

Workflow Benefits Changes Notifications (cont.)

Page 26: "Emphasizing The Self In Self Service Benefits" - OHUG 2010 Presentation

Questions & Answers

Christopher Maurio

HR AssociateThe Rockefeller University –

[email protected]

Christopher McLeod –

HRIS ManagerThe Rockefeller University –

[email protected]