EmpathyProto-typing

Feedback

Process Inventory

How are you doing as an organization/individual in these three stages? What are you doing already for each stage?

What could you be doing to be better in each stage?

Personal Leadership Reflection

How does your leadership/teaching style allow for or hinder the behaviors your team practiced in this program?

How might these behaviors be celebrated or valued in your classroom/office?

How might you get started?

Challenge Timelines with Struggles and “How Might We”s

Birth Launch Middle End

Stru

ggle

sH

ow M

ight

We…

How to choose challenge?Proper framing (not to narrow or broad)Hard to align to student interestsHow do you know where students will end up?

How do we create immersive experiences with our constraints? (short periods, have to stay on campus, lots of kids, ….)

Hard to keep up with 8 student groups at once (each project at a unique place and each group has own issues)

Hard to know what the students are going to produce. What are the students going to produce?How are we going to assess it?

…Choose a large challenge that stimulates student interest while matching to standards/curriculum?

…create immersive experiences with simple resources?

…serve groups at different points?How to manage lots of projects in different groups?

…assess 8 unique projects fairly?….be nimble to accommodate different solution forms?

DEFINE

We need to understand all things involved in our project. We:*Do deep dive research*Talk to experts/extreme users

How do you know when you’ve got an Ah-Ha?

You have the implicit insight

You have uncovered a surprise or found what is missing

You can explain why people do unusual things

You can explain a contradiction

In interviews, you know what the subject will say next

You can tell a good story

You want to tell your friends, significant other, and people on the train what you learned

We define t he problem

by syn thesize t he

wea lth of qualit ative dat a obse rved in the

field , and leverage the team’s em

pa thy

fo r the users and in tuition to identify a

compe lling problem

to so lve.

Brainstorming rules:1)Defer judgment2)Encourage wild ideas3)Build on the ideas of others4)Go for quantity 5)One conversation at a time 6)Be visual7)Stay focused on the topic8)Headline

Types of protos:-looks like-feels likeworks like

When asking questions with your prototype, it’s better to focus on one particular aspect at a time.

Types of tools: Lead user interviews, expert interviews, camera studies, surveys, history interview, process mapping, laddering interview, cultural context interview, intercepts

User +Need+insight

Rich, empathetic language

verb

Surprise uncovered from conversation

Let the user stumble through your prototype. Misunderstand can be great information.

Observing is about establishing deep

empathy.Experience the life of your users!!

Empathy RulesWatch

Watch + AskSeek Stories

Immerse Yourself Ask WhyInquire about Artifacts

Change Point of View Map What You See

Synthesis and Selection RulesLook for Patterns

Dig DeeperDon’t Include Everything

Look for Explicit and Implicit Needs

Include a Wild Card

Define a POV Pursue Challenges that Interest You

Brainstorming RulesEncourage Wild Ideas Build on Other’s Ideas

Defer Judgment Make it Visual

Go for Quantity Headline It

Prototyping RulesInvolve Others Early Visualize Alternatives

Keep it Lo-ResUse What You Have

Prototype to DecideTest to Learn, Not to Sell

Isolate the Variables Create ExperiencesPrototype Everything

Storytelling RulesPrototyping to Share is

StorytellingEmbed the User’s Story

Show, Don’t Tell Illustrate Impact

Show Solution in Context

Make it STICKY!

My “users” care about / get excited

about…

Thinking about taking it home…

My users need…

Thinking about taking it home…

I hope my users learn/experience…

Thinking about taking it home…

Post big questions on the outer edges of the concept map.

Get in groups of 3 with people who you don’t know. Spend 15 minutes on each

person – helping him or her to develop the structure or topic of an overarching design

challenge or experience to work on tomorrow.

Spend the first minutes hearing from the person, and then the remaining discussion

on building on ideas. Be bold!

On a big sticky post…

“I want to create__________ .”

Post on the timeline of ages. Include details that might tie to

someone else’s work.