emotions & moods organisation behavior
DESCRIPTION
This presentation is on Organisation Behavior-Emotions & Moods. Covers all the relevant topics..!!TRANSCRIPT
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Emotions & Moods
A Presentation by:
Dhaval GurnaniK.S.School of Business Management
Ahmedabad.
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EMOT I NS
AND
M DS
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What is Affect?
Affect is a broad range of feelings that people experience.
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Affect
Emotions
Moods
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What are emotions and moods?
Emotions are intense feelings that are directed at someone or something.
Moods are feelings that tend to be less intense than emotions and that lack a
contextual stimulus.
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Emotions vs Moods
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Duration
Emotions are very brief(seconds or minutes)
Moods lasts longer than emotions(hours or days)
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Orientation
Emotions are Action oriented.
Moods are cognitive in nature.
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Causation
Emotions are caused by specific event.
Cause of mood is often general & unclear.
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Expression
Emotions are accompanied by distinct facial expression.
Moods are generally not indicated by distinct
expressions.
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Dimension
Emotions are specific & numerous in nature.
Moods have only two dimension ; i.e., Positive effect or Negative Effect.
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Feeling of pleasure, contentment due to fortunate event is ‘Happiness’
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Yes..!!Tomorrow is Sunday..!!
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A feeling of expectation & desire is ‘Hope’
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Hope..!! Professor is ABSENT today..!!
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Feeling envious of someone else’s possessions, achievements, or advantages
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Rahul got 77% and I got only 75%.....
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To discover suddenly the unexpected,then we are ‘Surprised’
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Friends at 00:00 to wish me Birthday wid a cake.Wat a pleasant surprise..!!
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‘Anger’ is a strong feeling of annoyance, displeasure or hostility
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No off on Sunday…grrrrrr
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An intense feeling of deep affection is ‘Love’
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Oh wow..!! She loves me too….
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Feeling Dissatisfaction & a lack of fulfilment leads to ‘frustration’
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Another ASSIGNMENT….
I am so
frustrated….!!
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An unpleasant emotion caused by the threat of danger,pain or harm is ‘Fear’
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I think Mam will ask me the ‘CASE FACTS’
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Feeling of sorrow or unhappiness is ‘sadness’
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Kisi ka ASSIGNMENT nahi mila…!!*sob*
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When you are not included in group,you feel ‘left out’
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Feeling of Intense dislike for or strong aversion leads to ‘Hatredness’
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When you go through a sudden upsetting event,you are ‘shocked’
What..?? Only 20 sms per day..!!
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Felt Emotions
An individual’s actual emotions.
Example—
Yuvraj Singh had tears of happiness immediately after winning the World Cup .
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Emotions of Raju Rastogi in 3 idiots when he got his placement….were ‘felt emotions’
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Displayed Emotions
Emotions that are organizationally required and considered appropriate in a given job.
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Displayed Emotion
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Air Hostess or Stewards in Aviation Industry
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At Funeral
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At Wedding Procession— ‘Baarat’
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Surface ActingHiding one’s inner feelings and
forgoing emotional expressions in response to display rules.
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Surface Acting
A car salesman is hiding his ‘anger’ towards a customer
who had long test drive and still does not purchase
the car.Still the Car Salesman
smiles and says ‘Come Again Sir..!!’
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Deep Acting
Trying to modify one’s true inner feelings based on display rules.
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Doctor trying to genuinely feel more empathy for his patients is ‘deep acting’