emotional intelligence the issue

8/9/2019 Emotional Intelligence the Issue

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Emotions From LatinLatin root motere ave rb

To move + prefix e connotesMove away


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What is emotion?

any agitation or disturbance of

mind, feeling, passion; any vehement

or excited mental state


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Anger

Fury, outrage, resentment, wrath,

exasperation, indignation, vexation,

acrimony, animosity, annoyance,

irritability, hostility,

At the extreme end pathological

hatred and violence


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Sadness

Grief, sorrow, cheerlessness,

gloom, melancholy, self pity,loneliness, dejection, despair,

At extreme severedepression


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Fear

Anxiety, apprehension, nervousness,

concern, consternation, misgiving,

wariness, qualm, edginess, dread, fright,terror,

At psychopathological level

phobia and panic


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Enjoyment

Happiness, joy, relief, contentment,

bliss, delight, amusement, pride,

sensual pleasure, thrill, rupture,

gratification, satisfaction, euphoria,

whimsy, ecstasy,

At extreme mania


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Love Acceptance, friendliness,

trust, kindness, affinity,

devotion, adoration,

infatuation, agape.


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Surprise

Shock, astonishment,

wonder, amazement


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Disgust

Contempt, disdain,

scorn, abhorrence,aversion, distaste,

revulsion,


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Shame

Guilt, embarrassment,

chagrin, remorse,humiliation, regret,

mortification, contrition


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The rules of work are changing.We are being judged by a newyardstick: not just by how smartwe are , or by our training and

expertise, but also by how wellwe handle ourselves and eachother


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More and moreorganizations are seeingthat encouragingemotional intelligenceskills is a vital componentof any organisationsmanagement philosophy


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Amygdala

Visual

Cortex

Thalamus


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A crisis in the offing

IQ levels in children isincreasingBut as children growsmarter in IQ, theiremotional intelligence ison the decline


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What employers listedfor entry level workersmore than technicalskill was an underlyingability to learn on the

job.


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Listening and oralcommunication Adaptability and creativeresponses to setbacks andobstacles Personal management,confidence, motivation towork towards goals, a senseof wanting to develop onescareer and take pride inaccomplishments


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Group and interpersonaleffectiveness,coperativeness andteamwork, skills atnegotiating disagreementsEffectiveness inorganisations, wanting tomake a contribution,leadership potential


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Academic excellence isonly threshold competenceto get in the field. But itdoes not make you a star.Its emotional intelligenceabilites that matter morefor superior performance


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Prof Havard Gardner of Havard University

You have seven intelligences

Linguistic

Logical mathematical

kinesthetic

spatial

Traditional

Learning


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musical

interpersonal

intrapersonal


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Importance of EmotionalIntelligence


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How we handle

relationships

How wemanage

ourselves

The Emotional Competence fr

PersonalCompetencePersonalCompetence

SocialCompetenceSocialCompetence
http://eq%20self%20awareness%20test.doc/http://eq%20self%20awareness%20test.doc/


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MotivationMotivation

Self Regulation

Personal Competence

Self Awareness


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Social Skills

SocialCompetence

Empathy


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Self Awareness

Knowing ones

internal states,preferences,

resources, and

intuitions


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Knowing ones internal

states, preferences,resources, and intuitions

Self Awareness

Emotional Awarenessmotional AwarenessAccurate self assessmentAccurate self assessment

Self - confidenceSelf - confidence

Recognising ones emotions and theireffects

ing ones strengths and limitations

g sense of ones self worth and capabilities


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Self Regulation

Managing

ones internal

states,impulses and


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Self Regulation

Managing ones internalstates, impulses andresourceself controlelf control Keeping the disruptive

emotions and impulses incheck

TrustworthinessrustworthinessMaintaining standardsof honesty and integrity

ConscientiousnessConscientiousness

Takingresponsibility forpersonal

performance


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Self Regulation

Managing ones internalstates, impulses andresourcesAdaptabilitydaptability

Flexibility in handling chang

Innovationnnovation Being comfortablewith novel ideas,

approaches, and newinformation


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MotivationAchievement drivechievement drive

Striving to improve or meet a standardof excellenceCommitmentommitmentInitiativenitiativeOptimismptimism

Aligning with the goals of the group ororganisation

Readiness to act on opportunities

Persistence in pursuing goalsdespite obstacles and setbackss

Emotional tendencies thatguide or facilitate reachinggoals


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Social CompetenceEmpathympathy

Social Skillsocial Skillsreness of other feelings needs and co

Adeptness and inducingdesirable responses in others


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Empathympathyreness of other feelings needs and concern

Understanding othersnderstanding othersSensing others feelings andperspectives and taking an activeinterest in their concerns

Developing otherseveloping othersSensing others development needs

and bolstering their abilities


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EmpathympathyAwareness of other feelings needs and co

Service Orientationervice OrientationAnticipating, recognising, andmeeting others need

Leveraging diversityeveraging diversityCultivating opportunities throughdifferent kinds of thought

Political Awarenessolitical AwarenessReading a groups emotionalcurrents and power relationships


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Social SkillsSocial SkillsAdeptness atinducing desirable

responses in others

Influencenfluence

CommunicationommunicationWielding effective tactics forperformance

Listening openly and sendingconvincing messages


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ConflictmanagementConflictmanagement

Social SkillsSocial SkillsAdeptness at inducing desirableresponses in others

Leadershipeadership

Change catalysthange catalyst

Negotiating and resolvingdisagreements

Inspiring and guidingindividuals and groups

Initiating or managing change


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Social SkillsSocial SkillsAdeptness at inducing desirableresponses in others

Building bondsuilding bonds

Collaboration & Cooperationollaboration & Cooperation

Team Capabilitieseam Capabilities

Nurturing instrumentalrelationships

Working with others towardsshared goals

Creating group synergy inpursuing collective goals


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Can emotions be intelligent ?

Mahadev

Shastri:

Deliver test

Mahadev

Shastri:

Deliver test


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Is not afraid to express her

feelings.Is not dominated by negative

emotions such as:

Fear, Worry, Guilt, Shame,Embarrassment, Obligation,

Disappointment, Hopelessness,

Powerlessness

Dependency, Victimization, Discouragement


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Is able to read non-verbal

communication.Lets his feelings guide him

through life. Balances feelingswith reason, logic, and reality.


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Acts out of desire, not because

of duty, guilt, force or

obligation.

Is independent, self-reliantand morally autonomous.

Is intrinsically motivated.


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Is not motivated by power, wealth, status,

fame, or approval. Is emotionally resilient.Is optimistic;

Does not internalize failure.

Is interested in other people's feelings.Is comfortable talking about feelings.

Is not immobilized by fear or worry.

Is able to identify multiple concurrent

feelings.


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Attacks, blames, commands, criticizes,

interrupts, invalidates, lectures, advisesand judges you and others.

Tries to analyze you, for example when

you express your feelings.

Often begins sentences with "I think

you..." Sends "you messages" disgiused

as "I feel messages

For example, "I feel like you ...."

Lays guilt trips on you


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Lays guilt trips on you.

Withholds information about or lies

about his feelings. (Emotionaldishonesty)

Exaggerates or minimizes her feelings.

Lets things build up, then they blow up,or react strongly to something relatively

minor.

Lacks integrity and a sense of

conscience.

Carries grudges; is unforgiving.


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Doesnt tell you where you really

stand with her.

Is uncomfortable to be around. Acts

out his feelings, rather than talking

them out.

Plays games; is indirect or evasive.

Is insensitive to your feelings.Has no empathy, no compassion.


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Is rigid, inflexible; needs rules and structure to

feel secure.

Is not emotionally available; offers little chanceof emotional intimacy.

Does not consider your feelings before acting.

Does not consider their own future feelings

before acting.

.


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Is insecure and defensive and finds it hard

to admit mistakes, express remorse, or

apologize sincerely

Avoids responsibility by saying things like:

"What was I supposed to do?

I had no choice! Is pessimistic and often

believes the world is unfair.

Frequently feels inadequate, disappointed,

resentful, bitter or victimized.


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Locks himself into courses of action against

common sense, or jumps ship at the first sight

of trouble.

Avoids connections with people and seeks

substitute relationships with everything from

pets and plants to imaginary beings.

Rigidly clings to his beliefs because he is too

insecure to be open to new facts

. Can tell you the details of an event, and what

they think about it, but can't tell you how she

feels about it.


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Uses his intellect to judge and criticize

others without realizing he is feelingsuperior, judgmental, critical, and without

awareness of how his actions impact others'

feelings.

Is a poor listener. Interrupts. Invalidates.

Misses the emotions being communicated.

Focusses on "facts" rather than feelings. BS

emotional intelligence the issue

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