emotional intelligence developed and delivered by: jan dwyer bang, mba, csp september 17, 2014
TRANSCRIPT
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Emotional Intelligence
Developed and delivered by:
Jan Dwyer Bang, MBA, CSP
September 17, 2014
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After attending this session, you will be able to:
Identify how a high “EQ” (Emotional Quotient) can impact your success
Identify the factors that make up Emotional Intelligence and assess your “EQ” rating
Identify key growth areas and develop an action plan to intentionally increase your EQ
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Activity Someone you Admire as a Leader
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What do you think really made this person successful?
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Common Qualities
Has integrity Listens Is Passionate Enjoys people Is a good communicator Inclusive of others Problem solver Inspirational, motivating, positive Has a vision Is personable
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What do you think of when you think of Emotions?
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EmotionsConventional High Performance
Sign of weakness
No place in the workplace
Table them
Interfere with good judgment
Sign of strength
Essential in the workplace
Integrate them
Essential to good judgment
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EmotionsConventional High Performance
Distract us
Sign of vulnerability
Inhibit the flow of objective data
Motivate us
Make us real and alive
Provide vital information and feedback
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We Need our Emotions!
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Question for Discussion
(Big) Life Decisions:
% ____(Logic)
% ____(Emotion)
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Emotional Intelligence
It is emotional intelligence that motivates us to pursue our unique potential and purpose, and activates our innermost values and aspirations!
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Emotional Intelligence
EQ relates to your ability to motivate yourself and others, manage your moods, think clearly despite strong emotions, and be hopeful.
- Daniel Goleman
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Emotional Intelligence
Emotional Intelligence is the ability to sense, understand, and effectively apply the power and acumen of emotions as a source of human energy, information, connection, and influence.
-Daniel Goleman
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Emotional Intelligence is essentially:
Being Self-Aware – (Self-Awareness)
Being Able to Manage your Emotions Effectively (Self-Management)– How we “soothe” ourselves, shake off anxiety, gloom or irritability
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Emotional Intelligence is essentially:
Social Awareness –People who have empathy are more attuned to the subtle social signals that indicated what others need. They also can read feelings from non-verbal cues and are “emotionally nourishing.”
Relationship Management - These include dealing with conflict, collaborating with others, and managing relationships
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EQ and LeadershipEmotional intelligence is central for leadership.
The importance of EQ increases, the higher you go up in an organization.
For star performance in all jobs, every field, emotional competence is twice as important as purely cognitive abilities
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Quote
“Most executives have a notoriously underdeveloped capacity for understanding and dealing with emotions.”-Manfred F.R. Kets de Vries, INSEAD, France
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Emotional Intelligence…
Is tapping into the creative energy and information that emotions can give us as a leader or professional, using positive emotions (called resonance) to help a team move forward.
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Resonance
The Latin Word, resonare, to resound
Resonance – “The reinforcement or prolongation of sound by reflection,” or “by synchronous vibration.”
-Oxford English Dictionary
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Essi Systems EQ Map®
Short Assessment in your Appendix
Emotional Intelligence Self Assessment
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Tips to increase your Self Awareness
Check in – What is your… Energy Level right now?Level of open-mindedness and open-heartedness right
now?Current Level of focus?
Connect feelings with their sources
Expand your feeling word vocabulary
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Tips to increase Social Awareness
Become an observer of others (Try to put yourself in someone else’s shoes)
Pay attention to people’s non verbal communication
Develop the skill of coaching – not advising
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Tips to increase Self Management
Show appreciation to those around you
Practice self-restraint
Practice adaptability & risk taking
Be open to change and innovation
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Tips to increase Relationship Management
During conflict, calm down, tune into your own feelings and show a willingness to work things out
Draw all of your team members into active participation
Share credit
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Tips to increase Relationship Management
Learn to be optimistic
Withhold your judgments
Expect the best from the start
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Emotional Energy
Work space issues
Strategic Pauses
Frequent physical activity
Eating 5-6 times a day
Using humor
Deep sleep
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The role of Practical Intuition
82 of the 93 winners of the Nobel Prize over a 16 year period agreed that
INTUITION plays an important part in creative and scientific discoveries
ASK: How does every one feel about this…”?
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Authentic Presence
“No one expects a leader to be perfect, only genuine and honest.”
Practice empathetic listening and dialogue
Respond with care to new ideas
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Constructive Discontent
Don’t get overwhelmed by your emotions. As the meeting heats up, stay open and talk slowly and calmly
Say, “Here’s how I feel about this,” or “What leads you to conclude that,” or “Are we starting with different assumptions?”
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Commitment
Am I openly, passionately, committed to the ideas of others?
“If you are on the right track, you’ll get run over if you just sit there.”
- Will Rogers
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Influence without Authority
Emotions are not only “felt” but can be picked up by others. This is called “Emotional Contagion”
When someone is enthusiastic and vibrant, you may “catch” some of that person’s emotional state of optimism. Or if someone approaches you in a down mood, you may suddenly feel blue.
Recognize some emotional distance
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Influence without Authority
Are my emotions worth catching?
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Opportunity Sensing
• Be surprised every day!
• Create a possibilities journal
• Hang around creative people
• Count your blessings
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How to Increase your EQ
EQ Factor Ways to Increase It
Self Awareness (Accurate Self-Assessment)
Communication Style (DiSC) or EQ Assessment or feedback from team
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How to Increase your EQ
EQ Factor Ways to Increase It
Social Awareness (Service) Walk in the shoes of your customers, recognize excellent service, “Catch someone doing something positive”
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Key Learning’s
The EQ Factor that you will focus on in the next 21 days
Action items you will commit to doing that will help you increase this EQ Factor
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After attending this session, you will be able to:
Identify how a high “EQ” (Emotional Quotient) can impact your success
Identify the factors that make up Emotional Intelligence and assess your “EQ” rating
Identify key growth areas and develop an action plan to intentionally increase your EQ