emotional intelligence by tom esch
DESCRIPTION
Tom Esch, President, Creating Resolution, LLC • Do you ever get into trouble with challenging interpersonal situations? • Do your emotions ever get in the way of your productivity? • Did you know that 90% of high performers are also high in emotional intelligence? • Did you know that emotional intelligence correlates positively to conflict prevention and resolution? • Did you know that you can grow your emotional intelligence? We all have challenges, at times, when attempting to collaborate with others on a given project. Our increasingly stressful work worlds present valuable opportunities to learn how to integrate differences. We will explore the hidden power in emotional intelligence and how to respond appropriately and effectively during stressful situations. Whether it is business process or business intelligence, you will be smarter, more adept at professional relationships and more successful as you understand and increase your capacity for emotional intelligence.TRANSCRIPT
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Emotional Intelligence Not Optional for Business Analysts
© Tom Esch 2014 President, Creating Resolution, LLC
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3 Take Aways
n 3 benefits from using emotional intelligence in your work
n 3 ways to recognize/manage emotions
n 3 ways to grow your emotional intelligence
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Navigating the New Normal
n Is like fishing…moving from a lake to a stream
n Same tools, different awareness and skills needed
n The agile BA is a like an agile fisherman
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Bass caught in lake
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Walleye in river
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The New Normal: Presents new opportunities for stronger feelings and for more interpersonal challenges..
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Emotional Intelligence
enabling people to work together smoothly toward their common goals."
Daniel Goleman
“…managing feelings so that they are expressed appropriately and effectively,
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Emotions Matter…
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High Emotional Intelligence
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Low Emotional Intelligence
Captain Melburn McBroom, 1978
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Importance of groundwork
n We all want quick fix it tools n The world of feelings and relationships
is complex. n Quick fixes do not often work. n Background info and inner awareness
IS vital
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Three Benefits of Emotional Intelligence
#1 Less stress #2 More skill in building
relationships #3 Better business results
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#1 Less Stress
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Way Less Stress
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#2 More Skill in Building Relationships
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More likely to get what you need… n Information for eliciting high quality
requirements n Capacity to build common ground
between the IT dept and the business side
n Trust
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CARE.
“Nobody cares how much you know, until they know how much you care.”
Theodore Roosevelt
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The Speed of Trust
"The ability to establish, extend, and restore trust with all stakeholders – customers, business partners, investors and coworkers – is the key leadership competency of the new, global economy."
Stephen Covey
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#3 Better Business Results
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Better results
n People with high EQ deliver better results
n Revised hiring process for salespeople
= $91,000+ than salespeople selected under the old system + lower staff turnover
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What does BABOK say about emotions?
n Almost nothing (4X) n In the context of conflict
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Are there costs related to
low EQ in your world?
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How would you know?
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Signs of low EQ
n High attrition rates n Boring meetings n Negative feelings n Conflict avoidance
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Facts about EQ
n Single biggest predictor of performance in the workplace
n The strongest driver of leadership and personal excellence.
From The Emotional Intelligence Quick Book (2005)
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“…managing feelings so that they are expressed appropriately and effectively, enabling people to work together smoothly toward their common goals."
Daniel Goleman
Definition of Emotional Intelligence
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“Managing feelings so that they are expressed appropriately and effectively…
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…enabling people to work together smoothly toward their common goals."
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n Manage n Express n Enable
Sounds easy?
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64% of 500,000 could not identify current emotional state
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3 ways to discover & manage emotions
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Discover and Manage
#1 PAY ATTENTION to Your body
n Breathing n Heartbeat n Symptoms n Study faces
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Emotional states.
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Five basic emotions
n Happy n Sad n Angry n Afraid n Ashamed
The Emotional Intelligence Quickbook (2005)
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Five basic emotions
n Happy n Sad n Angry n Afraid n Ashamed
The Emotional Intelligence Quickbook (2005)
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Discover and Manage
#2 PAY ATTENTION TO NEEDS the basics and the higher level ones (Maslow)
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Some needs
n Connection n Appreciation n Inclusion n Respect n Humor/play n Harmony n Participation n Independence
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Needs met or unmet?
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Indicators of needs met
happy confident engaged curious inspired excited eager
energetic enthusiastic grateful hopeful calm clear headed relaxed trusting
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Indicators of needs not met
Anxious Frustrated Angry Resentful Hesitant Jealous Depleted
Lonely Unhappy Hopeless Heavy hearted Guarded Aloof Apathetic Bored
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Discover and Manage
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Discover and Manage
#3. FRAME THINGS Explain to others how you feel.
(N.H)
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Special Offers for You
Put your card in the basket to win a book, Emotional Intelligence 2.0 Sign up on the clipboard if you think this type of material would be useful at your work
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Do You Want More Emotional Intelligence?
n Do you want the benefits EQ
offers? (less stress, more skill in relationships, better biz results)
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Three Ways to Grow Your Emotional Intelligence (EQ)
Can you grow your EQ?
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Yes! Unless you are Phineas Gage (1848)
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How Your Brain Works
Sensations
Feelings
Rational Thinking
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Brain Communication
“The more you think about what you are feeling and do something productive with that feeling—the more developed this pathway becomes.” The Emotional Intelligence Quickbook, 2005
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Your brain: not much EQ
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Your brain: good EQ
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Your brain: fabulous EQ
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Three Ways to Grow Your Emotional Intelligence (EQ)
1. Study EQ 2. Identify and remember
“Hot Buttons” 3. Grow the traffic on your brain-highway and DO something
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1. Study EQ
Choose what suits your style: n Read a book n Talk w/friends n Text w/emoticons n Hire a professional: coach/
consultant/psychologist
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1. Study EQ
n Write in a journal n Ask for feedback n Talk about emotions w/friends &
colleagues n Join a group that pays attention
to emotions—NVC, facilitator networks, etc
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2. Hot Buttons
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Identify Them
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Remember Them
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Be analytical
Hot Buttons (exercise)
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3. THINK about and DO something
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“THINK about…”
“….the more you think about what you are feeling and do something productive with that feeling—the more developed this pathway becomes…”
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“DO something”?
n Angry—go for a run n Sad—watch a sad movie n Frustrated—change
expectations n Afraid—appreciate
someone
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It is like a muscle…
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Wild Idea Warning…
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Consider this:
n Evals at end of meetings--ask each person to write down or say one word which describes a thought or feeling they had, give permission to pass
n Ask them to share the moment they
felt some stress or challenge
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Your EQ will go UP. So will theirs.
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Those with high EQ
n Are able to prevent conflict n Are willing to address challenging
situations n Facilitate incredible meetings
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Those with high EQ
n Negotiate when there are real challenges
n Are more likely to complete projects on time and within budget
n Are better equipped to navigate the “New Normal”
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Lau Tzu, born 604 B.C. “If you are depressed you are living
in the past. If you are anxious you are living in
the future. If you are at peace you are living in
the present.”
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3 Take Aways
n 3 benefits of EQ n 3 ways to recognize/manage
emotions n 3 ways to grow your EQ
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Emotional Intelligence --good for you
--good for the company.
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One final story
Dr. Arnold Mindell
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Thank you! Comments & Questions
For more info or to schedule an assessment: www.CreatingResolution.com