Emily Manuel160 Mildred Lane, Chicago Heights, IL 60411 | (708) 382-0229 mobile |

bellaanne2@gmail.com

EDUCATION: University of PhoenixBachelors of Business with a concentration in Accounting Degree: Completed July 2016

SKILLS: Customer Service, Microsoft Word, Microsoft Excel (basic), Microsoft PowerPoint

EXPERIENCE PROFILE:

2015 – 2016 CILANTRO, EGG AND I, and SCREMENTI, Chicago Heights/Homewood/Steger, IL

Server, September 2015- Present Superior salesmanship skills, consistently outperforming peers Memorize restaurant’s menu and perfected menu presentation skills,

providing customers a holistic understanding of restaurant offerings, allowing a strong ability to upsell

Proficient with Silverware POS used to input guests orders Strong understanding and execution of restaurants methodologies and

practices Excellent use of time management

2015 - 2015 DEVRY UNIVERSITY, Chicago, IL Admissions Advisor, March 2015 – September 2015 Interviewed students’ to evaluate their needs, interests and qualifications to

align them with the correct program Assisted prospective students through registration process which included

assisting students with requesting transcripts, setting students up for testing Set proper expectations to help student register for classes Help student’s pick out their first semester of classes Assisted student with logging into classes during their first week Presented information in a factual and ethical manner regarding school

programs and tuition Worked with departments outside of admissions to ensure good customer

service to the student Built trusting relationship with the students throughout the admissions

process Consistently built rapport with the student through the admissions and

registration process

2008 - 2013 VISIONWORKS, INC., Tinley Park, ILThird Key (Assistant Manager), September 2008 – March 2013 Ensured daily opening and closing procedures were completed correctly Trained employees in everyday process of being an eyewear specialist, as

well as the company policies and work routines through coaching and role play

Effectively and skillfully operated POS system

Greeted customers entering and leaving the store Consistently scored 95% or above on CSAT (customer satisfaction surveys) Received award for being number one and number two sales associate out

of over 2200 companywide employees Handled the transaction of funds between the customers and the company Provided great customer service by being friendly and open to customers’

questions and concerns Was responsible for organization and replenishment of store merchandise Resolved customer issues and complaints resulting in customer

satisfaction Was knowledgeable on Company products and promotions answering any

uncertainties employees or customers had Ensured timely and proper care of customers Maintained Company Recognition Board Ensured reports were up to date and correct Balanced safe at opening and closing of the store