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TRANSCRIPT
Emerging Veteran Opportunities Citi Veteran Recruiting January 2019
Contents
Citi Opportunities in Arizona……………………………………….3 - 5
Citi Opportunities in Delaware……………………………….........6 - 7
Citi Opportunities in Florida………………………………………8 - 10
Citi Opportunities in Idaho……………………………………....11 - 13
Citi Opportunities in Kentucky………………………………….14 - 17
Citi Opportunities in Missouri……………………………….….18 - 19
Citi Opportunities in Tennessee……………………….…………….20
Citi Opportunities in Texas………………………………………21 - 25
Position Title: Customer Service Representative *** Military/Veteran Preferred***
Requisition Number: 18072440
Location: Tucson, AZ
At Citi, we’ve been tackling the world’s toughest challenges and seizing its greatest opportunities for over 200 years. The financial solutions we create for our clients achieve outcomes that truly shape communities, businesses and the larger world of finance. Citi’s a proud member of Military Times Top 100 Veteran Friendly Company’s with a Veteran Friendly culture and a robust internal Veteran Network. Achievements with impact: that’s what drives us. How about you? We are looking for highly motivated, energetic and dedicated individuals to fill the roles of Customer
Specialist 3. The role is a fast-paced and challenging position that relies on the ability to think and react
quickly, formulate creative solutions to pressing problems, and serve clients with dedication.
Representatives will interact with clients to address and resolve inquiries by taking ownership of the
client experience
On a day to day basis our Customer Service Representatives will be called on to:
Serve as the human voice and personality behind the Citi brand providing quality customer service with each and every client interaction
Effectively break down information and identify opportunities to gain client agreement and trust Take ownership of every client experience Utilize good judgment and understanding of company policy to effectively make decisions to resolve
client issues Achieve monthly individual and team based targeted performance goals Commit to treating clients and teammates with the utmost integrity and respect Challenge yourself and raise the bar for excellence in customer service
Qualifications
Minimum 1 year of customer service experience preferred (financial services, call center, retail, etc.) Excellent communication, decision making, persuasion and problem resolution skills Experience working in fast-paced, goal oriented and team based structured environment Proficiency with Windows based applications (ability to navigate within multiple screens) High School Diploma, GED or relevant experience required A strong interest in continued learning and career advancement opportunities
If you would like to apply to this job, please apply directly: https://citi.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=18072440
Position Title: Military Officer Leadership Program, (MOLP) - Start Date in June 2019
Location: Tucson, AZ
Requisition Number: 18072479
At Citi, we’ve been tackling the world’s toughest challenges and seizing its greatest opportunities for over 200 years. The financial solutions we create for our clients achieve outcomes that truly shape communities, businesses and the larger world of finance. Citi’s a proud member of Military Times Top 100 Veteran Friendly Company’s with a Veteran Friendly culture and a robust internal Veteran Network. Citi's Military Officer Leadership Program (MOLP) is a transitional leadership development program supporting military veterans as they exit military service. The MOLP (Ops Senior Manager Program) utilizes customized development paths to help each participant successfully gain the knowledge and develop the skills necessary to build a dynamic career in financial services management. Associates in the Military Officer Leadership Program participate in three targeted experiential learning opportunities through prescribed work assignments over a 24-month period, classroom based learning opportunities, active coaching and mentoring through interactions with assigned senior leaders and business partners, and engagement with a variety of other project and peer support initiatives. ***PLEASE NOTE: This position will not be filled until June 2019*** Training: Each Program Member's experience begins with a business orientation and immersion targeted for their specific experience level. This introductory training period is designed to fully prepare participants for success so they can hit the ground running and immediately influence the business. In addition to the business orientation and immersion, a comprehensive training & mentorship program is interlaced throughout the duration of the on-program experience. A customized approach to development has been outlined especially for Military Officer Leadership Program (MOLP) participants, and it combines classroom learning with online self-paced training modules to enhance the on-the-job experience.
Military Veteran with a minimum of an Undergraduate Degree. Graduate Degree preferred.
Military leadership experience which would typically be achieved through 4-12 years as a Commissioned or Non Commissioned Officer in any branch of service, ideally at the O-2 through O-4, or E-5 through E-8 Grades, with a demonstrated record of success.
At least 18 months in a qualifying unit leader equivalent position with direct supervision of at least 1 or more subordinates, Staff experience preferred.
Ideally no more than 0-4 years of separation from military service.
Demonstrated learning agility.
Strong communication skills.
Forward thinking and able to work through ambiguity.
Ability to adapt to frequent changes in priority and direction to achieve positive business outcomes.
If you would like to apply to this job, please apply directly: https://citi.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=18072479
Position Title: First Call Customer Care Collections *** Military/Veteran Preferred***
Location: Tucson, AZ
Requisition Number: 18071826
Description:
At Citi, we’ve been tackling the world’s toughest challenges and seizing its greatest opportunities for over 200 years. The financial solutions we create for our clients achieve outcomes that truly shape communities, businesses and the larger world of finance. Citi’s a proud member of Military Times Top 100 Veteran Friendly Company’s with a Veteran Friendly culture and a robust internal Veteran Network.
On a day to day basis our Collections Representatives will be called on to:
Negotiate payment plans to resolve delinquencies with cardholders. Help a client avoid credit damage/bankruptcy Educate clients on how to rebuild their credit and maintain a healthy credit score Use a computerized system for tracking, information gathering, and/or troubleshooting Support your team in achieving their monthly repayment and service targets Take part in career development and skills training sessions Challenge yourself to go one better for clients and raise the bar for excellence in customer
service
Qualifications:
We find that in order to be successful in this role candidates should have:
Minimum 1-year customer service exp. preferred (financial services, call center, retail, etc.) High School Diploma, GED or equivalent experience Proficiency with Windows based applications Excellent communication and negotiation skills An understanding of Collections fundamentals Experience working in a fast-paced environment A commitment to dealing with clients and team mates with the utmost integrity and
transparency The ability to deal with a variety of personalities and scenarios The ability to empathize with clients who may be going through a hard time and the dedication
to guide them through their situations An open and friendly way of communicating that can put clients and colleagues at ease A strong interest in continued learning and career advancement opportunities
If you would like to apply to this job, please apply directly: https://citi.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=18071826
Position Title: Associate Loan Document & Process Analyst 1 *** Military/Veteran Preferred***
Requisition Number: 18078874
Location: New Castle, DE
At Citi, we’ve been tackling the world’s toughest challenges and seizing its greatest opportunities for over 200 years. The financial solutions we create for our clients achieve outcomes that truly shape communities, businesses and the larger world of finance. Citi’s a proud member of Military Times Top 100 Veteran Friendly Company’s with a Veteran Friendly culture and a robust Veteran Network. Position Responsibilities:
The Assoc. Loan Document & Process Analyst 1 develops and maintains strong relationships with internal clients to ensure delivery of Private Bank products to Citi clients
Ensure daily processing of all loan activity including utilization of the Flexcube/Credit Platform/WINS product processors.
Responsible for ensuring all activity is conducted in accordance with audit policy, procedure and appropriate controls
Maintain or exceed key performance identifiers at or above published expectations.
Manage processing of daily loan activity within highly demanding timelines and competing priorities.
Ensure compliance of all activity within the terms of applicable credit agreement.
Provide feedback to management of any potential client or control issues within the Operations.
Identify process or procedural improvements within the Ops group with both internal and external partners to create efficiencies.
Qualifications:
High school diploma or GED, Bachelor’s degree preferred Customer/client facing experience in a Financial Institution or related industry a plus
Previous experience with Flexcube product processor is a plus
experience with accounting and reconciliation a plus
Excellent written and verbal communication skills; ability to communicate effectively with internal and external clients
A good working knowledge Excel, Outlook, MS Office, and experience with web based applications required
Excellent organizational and time management skills a must
Must be able to handle highly demanding counterparties and desks
Must think independently and resolve potential issues for future processing while being able to work in a team environment
Able to effectively analyze legal documentation such as credit agreements If you would like to apply to this job, please apply directly: https://citi.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=18078874
Position Title: Associate Loan Document & Process Analyst 1 *** Military/Veteran Preferred***
Requisition Number: 18079151
Location: New Castle, DE
At Citi, we’ve been tackling the world’s toughest challenges and seizing its greatest opportunities for over 200 years. The financial solutions we create for our clients achieve outcomes that truly shape communities, businesses and the larger world of finance. Citi’s a proud member of Military Times Top 100 Veteran Friendly Company’s with a Veteran Friendly culture and a robust Veteran Network. Position Responsibilities:
The Assoc. Loan Document & Process Analyst 1 develops and maintains strong relationships with internal clients to ensure delivery of Private Bank products to Citi clients
Ensure daily processing of all loan activity including utilization of the Flexcube/Credit Platform/WINS product processors.
Responsible for ensuring all activity is conducted in accordance with audit policy, procedure and appropriate controls
Maintain or exceed key performance identifiers at or above published expectations.
Manage processing of daily loan activity within highly demanding timelines and competing priorities.
Ensure compliance of all activity within the terms of applicable credit agreement.
Provide feedback to management of any potential client or control issues within the Operations.
Identify process or procedural improvements within the Ops group with both internal and external partners to create efficiencies.
Qualifications:
High school diploma or GED, Bachelor’s degree preferred Customer/client facing experience in a Financial Institution or related industry a plus
Previous experience with Flexcube product processor is a plus
experience with accounting and reconciliation a plus
Excellent written and verbal communication skills; ability to communicate effectively with internal and external clients
A good working knowledge Excel, Outlook, MS Office, and experience with web based applications required
Excellent organizational and time management skills a must
Must be able to handle highly demanding counterparties and desks
Must think independently and resolve potential issues for future processing while being able to work in a team environment
Able to effectively analyze legal documentation such as credit agreements If you would like to apply to this job, please apply directly: https://citi.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=18079151
Position Title: Military Officer Leadership Program, (MOLP) - Start Date in June 2019
Location: Jacksonville, FL
Requisition Number: 18072479
At Citi, we’ve been tackling the world’s toughest challenges and seizing its greatest opportunities for over 200 years. The financial solutions we create for our clients achieve outcomes that truly shape communities, businesses and the larger world of finance. Citi’s a proud member of Military Times Top 100 Veteran Friendly Company’s with a Veteran Friendly culture and a robust internal Veteran Network. Citi's Military Officer Leadership Program (MOLP) is a transitional leadership development program supporting military veterans as they exit military service. The MOLP (Ops Senior Manager Program) utilizes customized development paths to help each participant successfully gain the knowledge and develop the skills necessary to build a dynamic career in financial services management. Associates in the Military Officer Leadership Program participate in three targeted experiential learning opportunities through prescribed work assignments over a 24-month period, classroom based learning opportunities, active coaching and mentoring through interactions with assigned senior leaders and business partners, and engagement with a variety of other project and peer support initiatives. ***PLEASE NOTE: This position will not be filled until June 2019*** Training: Each Program Member's experience begins with a business orientation and immersion targeted for their specific experience level. This introductory training period is designed to fully prepare participants for success so they can hit the ground running and immediately influence the business. In addition to the business orientation and immersion, a comprehensive training & mentorship program is interlaced throughout the duration of the on-program experience. A customized approach to development has been outlined especially for Military Officer Leadership Program (MOLP) participants, and it combines classroom learning with online self-paced training modules to enhance the on-the-job experience.
Military Veteran with a minimum of an Undergraduate Degree. Graduate Degree preferred.
Military leadership experience which would typically be achieved through 4-12 years as a Commissioned or Non Commissioned Officer in any branch of service, ideally at the O-2 through O-4, or E-5 through E-8 Grades, with a demonstrated record of success.
At least 18 months in a qualifying unit leader equivalent position with direct supervision of at least 1 or more subordinates, Staff experience preferred.
Ideally no more than 0-4 years of separation from military service.
Demonstrated learning agility.
Strong communication skills.
Forward thinking and able to work through ambiguity.
Ability to adapt to frequent changes in priority and direction to achieve positive business outcomes.
If you would like to apply to this job, please apply directly: https://citi.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=18072479
Position Title: Junior Talend/Spark Developer *** Military/Veteran Preferred***
Requisition Number: 18058744
Location: Tampa, FL
At Citi, we’ve been tackling the world’s toughest challenges and seizing its greatest opportunities for over 200 years. The financial solutions we create for our clients achieve outcomes that truly shape communities, businesses and the larger world of finance. Citi’s a proud member of Military Times Top 100 Veteran Friendly Company’s with a Veteran Friendly culture and a robust internal Veteran Network. Key Responsibilities:
Leading / part of the development teams in development Center and aligning them to the global teams
Responsible for end-to-end delivery including understanding requirements, design, development, testing, release
Design, document and develop batch and real time integration solutions based on functional requirements and integration requirements using Talend/Spark
Develop Java programs to support and integrate with Talend/Spark Jobs
Help develop test cases and plans to complete the unit testing and support System testing
Have complete understanding of application code through code compilation, code walkthrough, execution flow, overall design, local compilation, deployment and behavior/Unit testing.
Participate in all project planning, progress & development meetings with team & global managers Qualifications:
Overall development experience of 6-8years. 4+ Hands on experience in application design development in following technologies: Java, Talend, Spark, RDBMS, Unix/Hadoop, and Distributed Computing
Strong understanding of build and release tools and technologies
Experience in large-scale, distributed system design and development with low latency.
Real time knowledge and experience on enterprise system integration.
Good understanding of map-reduce paradigm and to develop Spark applications/ map reduce jobs.
Strong design & execution bend of mind
Thorough understanding of OO methodologies
Software engineering best practices
Passion for technology and self- starter
Orientation towards Disciplined development processes
Strong communication, time-management, decision-making, and basic task organization skills
Ability to prioritize and manage schedules under tight, fixed deadlines. If you would like to apply to this job, please apply directly: https://citi.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=18058744
Position Title: Military Officer Leadership Program, (MOLP) - Start Date in June 2019
Location: Tampa, FL
Requisition Number: 18072479
At Citi, we have been tackling the world’s toughest challenges and seizing its greatest opportunities for over 200 years. The financial solutions we create for our clients achieve outcomes that truly shape communities, businesses and the larger world of finance. Citi is a proud member of Military Times Top 100 Veteran Friendly Company’s with a Veteran Friendly culture and a robust internal Veteran Network. Citi's Military Officer Leadership Program (MOLP) is a transitional leadership development program supporting military veterans as they exit military service. The MOLP (Ops Senior Manager Program) utilizes customized development paths to help each participant successfully gain the knowledge and develop the skills necessary to build a dynamic career in financial services management. Associates in the Military Officer Leadership Program participate in three targeted experiential learning opportunities through prescribed work assignments over a 24-month period, classroom based learning opportunities, active coaching and mentoring through interactions with assigned senior leaders and business partners, and engagement, with a variety of other project and peer support initiatives. ***PLEASE NOTE: This position will not be filled until June 2019*** Training: Each Program Member's experience begins with a business orientation and immersion targeted for their specific experience level. This introductory training period is designed to fully prepare participants for success so they can hit the ground running and immediately influence the business. In addition to the business orientation and immersion, a comprehensive training & mentorship program is interlaced throughout the duration of the on-program experience. A customized approach to development has been outlined especially for Military Officer Leadership Program (MOLP) participants, and it combines classroom learning with online self-paced training modules to enhance the on-the-job experience.
Military Veteran with a minimum of an Undergraduate Degree. Graduate Degree preferred.
Military leadership experience which would typically be achieved through 4-12 years as a Commissioned or Non Commissioned Officer in any branch of service, ideally at the O-2 through O-4, or E-5 through E-8 Grades, with a demonstrated record of success.
At least 18 months in a qualifying unit leader equivalent position with direct supervision of at least 1 or more subordinates, Staff experience preferred.
Ideally no more than 0-4 years of separation from military service.
Demonstrated learning agility.
Strong communication skills.
Forward thinking and able to work through ambiguity.
Ability to adapt to frequent changes in priority and direction to achieve positive business outcomes.
If you would like to apply to this job, please apply directly: https://citi.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=18072479
Position Title: Customer Service Representative - Collections *** Military/Veteran Preferred***
Requisition Number: 19000137
Location: Boise, ID
Description:
At Citi, we’ve been tackling the world’s toughest challenges and seizing its greatest opportunities for over 200 years. The financial solutions we create for our clients achieve outcomes that truly shape communities, businesses and the larger world of finance. Citi’s a proud member of Military Times Top 100 Veteran Friendly Company’s with a Veteran Friendly culture and a robust internal Veteran Network. We are looking for ambitious people to fill the role of Collections Representative. The Collections role is a fast-paced and challenging position that relies on the ability to think and react quickly, formulate creative solutions to pressing problems, and serve clients with the utmost dedication.
On a day-to-day basis, our Customer Service Collections Representatives will be called on to:
Negotiate payment plans to resolve delinquencies with cardholders.
Help a client avoid credit damage/bankruptcy
Educate clients on how to rebuild their credit and maintain a healthy credit score
Use a computerized system for tracking, information gathering, and/or troubleshooting
Support your team in achieving their monthly repayment and service targets
Take part in career development and skills training sessions
Challenge yourself to go one better for clients and raise the bar for excellence in customer service
Qualifications:
Minimum 1-year customer service experience preferred (financial services, call center, retail, etc.) High School Diploma, GED or equivalent experience Proficiency with Windows based applications Excellent communication and negotiation skills and an understanding of Collections fundamentals Experience working in a fast-paced environment A commitment to dealing with clients and team mates with the utmost integrity and transparency Thick skin and an unflappable nature—the ability to deal with a variety of personalities and scenarios The ability to empathize with clients who may be going through a hard time and the dedication to
guide them through their situations An open and friendly way of communicating that can put clients and colleagues at ease A strong interest in continued learning and career advancement opportunities
If you would like to apply to this job, please apply directly: (External): https://citi.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=19000137
Position Title: Customer Service Representative *** Military/Veteran Preferred***
Requisition Number: 19000144
Location: Boise, ID
Description:
At Citi, we’ve been tackling the world’s toughest challenges and seizing its greatest opportunities for over 200 years. The financial solutions we create for our clients achieve outcomes that truly shape communities, businesses and the larger world of finance. Citi’s a proud member of Military Times Top 100 Veteran Friendly Company’s with a Veteran Friendly culture and a robust internal Veteran Network. We are looking for ambitious people to fill the role of Collections Representative. The Collections role is a fast-paced and challenging position that relies on the ability to think and react quickly, formulate creative solutions to pressing problems, and serve clients with the utmost dedication.
On a day to day basis our Customer Service Representatives will be called on to:
Negotiate payment plans to resolve delinquencies with cardholders.
Help a client avoid credit damage/bankruptcy
Educate clients on how to rebuild their credit and maintain a healthy credit score
Use a computerized system for tracking, information gathering, and/or troubleshooting
Support your team in achieving their monthly repayment and service targets
Take part in career development and skills training sessions
Challenge yourself to go one better for clients and raise the bar for excellence in customer service
Qualifications:
Minimum 1-year customer service experience preferred (financial services, call center, retail, etc.) High School Diploma, GED or equivalent experience Proficiency with Windows based applications Excellent communication and negotiation skills and an understanding of Collections fundamentals Experience working in a fast-paced environment A commitment to dealing with clients and team mates with the utmost integrity and transparency Thick skin and an unflappable nature—the ability to deal with a variety of personalities and scenarios The ability to empathize with clients who may be going through a hard time and the dedication to
guide them through their situations An open and friendly way of communicating that can put clients and colleagues at ease A strong interest in continued learning and career advancement opportunities
If you would like to apply to this job, please apply directly: (External): https://citi.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=19000144
Position Title: Military Officer Leadership Program, (MOLP) - Start Date in June 2019
Location: Boise, ID
Requisition Number: 18072479
At Citi, we’ve been tackling the world’s toughest challenges and seizing its greatest opportunities for over 200 years. The financial solutions we create for our clients achieve outcomes that truly shape communities, businesses and the larger world of finance. Citi’s a proud member of Military Times Top 100 Veteran Friendly Company’s with a Veteran Friendly culture and a robust internal Veteran Network. Citi's Military Officer Leadership Program (MOLP) is a transitional leadership development program supporting military veterans as they exit military service. The MOLP (Ops Senior Manager Program) utilizes customized development paths to help each participant successfully gain the knowledge and develop the skills necessary to build a dynamic career in financial services management. Associates in the Military Officer Leadership Program participate in three targeted experiential learning opportunities through prescribed work assignments over a 24-month period, classroom based learning opportunities, active coaching and mentoring through interactions with assigned senior leaders and business partners, and engagement with a variety of other project and peer support initiatives. ***PLEASE NOTE: This position will not be filled until June 2019*** Training: Each Program Member's experience begins with a business orientation and immersion targeted for their specific experience level. This introductory training period is designed to fully prepare participants for success so they can hit the ground running and immediately influence the business. In addition to the business orientation and immersion, a comprehensive training & mentorship program is interlaced throughout the duration of the on-program experience. A customized approach to development has been outlined especially for Military Officer Leadership Program (MOLP) participants, and it combines classroom learning with online self-paced training modules to enhance the on-the-job experience.
Military Veteran with a minimum of an Undergraduate Degree. Graduate Degree preferred.
Military leadership experience which would typically be achieved through 4-12 years as a Commissioned or Non Commissioned Officer in any branch of service, ideally at the O-2 through O-4, or E-5 through E-8 Grades, with a demonstrated record of success.
At least 18 months in a qualifying unit leader equivalent position with direct supervision of at least 1 or more subordinates, Staff experience preferred.
Ideally no more than 0-4 years of separation from military service.
Demonstrated learning agility.
Strong communication skills.
Forward thinking and able to work through ambiguity.
Ability to adapt to frequent changes in priority and direction to achieve positive business outcomes.
If you would like to apply to this job, please apply directly: https://citi.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=18072479
Position Title: Chat Customer Service Specialist *** Military/Veteran Preferred***
Requisition Number: 18078584
Location: Florence, KY
At Citi, we’ve been tackling the world’s toughest challenges and seizing its greatest opportunities for over 200 years. The financial solutions we create for our clients achieve outcomes that truly shape communities, businesses and the larger world of finance. Citi’s a proud member of Military Times Top 100 Veteran Friendly Company’s with a Veteran Friendly culture and a robust internal Veteran Network. Achievements with impact: that’s what drives us. How about you? We are looking for highly motivated, energetic and goal driven individuals to fill the role of sales representatives. This role is a fast-paced and challenging position that relies on the ability to think and react quickly, formulate creative solutions to pressing problems, and serve clients with the utmost dedication. Representatives will identify and offer new opportunities and solutions by evaluating the customer’s financial needs and focusing on how our products can better serve their financial goals. On a day to day basis our Chat Customer Service Representatives will be called on to:
Serve as the human voice and personality behind the Citi brand providing quality customer service with each and every client interaction
Effectively break down information and identify opportunities to gain client agreement and trust Take ownership of every client experience Utilize good judgment and understanding of company policy to effectively make decisions to resolve
client issues Achieve monthly individual and team based targeted performance goals Commit to treating clients and teammates with the utmost integrity and respect Challenge yourself and raise the bar for excellence in customer service
Qualifications
Minimum 1 year of customer service experience preferred (financial services, call center, retail, etc.) Excellent communication, decision making, persuasion and problem resolution skills Experience working in fast-paced, goal oriented and team based structured environment Proficiency with Windows based applications (ability to navigate within multiple screens) High School Diploma, GED or relevant experience required A strong interest in continued learning and career advancement opportunities
If you would like to apply to this job, please apply directly: https://citi.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=18078584
Position Title: Customer Service Specialist – 2nd Shift *** Military/Veteran Preferred***
Requisition Number: 18074613
Location: Florence, KY
At Citi, we’ve been tackling the world’s toughest challenges and seizing its greatest opportunities for over 200 years. The financial solutions we create for our clients achieve outcomes that truly shape communities, businesses and the larger world of finance. Citi’s a proud member of Military Times Top 100 Veteran Friendly Company’s with a Veteran Friendly culture and a robust internal Veteran Network. Achievements with impact: that’s what drives us. How about you? We are looking for highly motivated, energetic and goal driven individuals to fill the role of sales representatives. This role is a fast-paced and challenging position that relies on the ability to think and react quickly, formulate creative solutions to pressing problems, and serve clients with the utmost dedication. Representatives will identify and offer new opportunities and solutions by evaluating the customer’s financial needs and focusing on how our products can better serve their financial goals. On a day to day basis our Customer Service Representatives will be called on to:
Serve as the human voice and personality behind the Citi brand providing quality customer service with each and every client interaction
Effectively break down information and identify opportunities to gain client agreement and trust Take ownership of every client experience Utilize good judgment and understanding of company policy to effectively make decisions to resolve
client issues Achieve monthly individual and team based targeted performance goals Commit to treating clients and teammates with the utmost integrity and respect Challenge yourself and raise the bar for excellence in customer service
Qualifications
Minimum 1 year of customer service experience preferred (financial services, call center, retail, etc.) Excellent communication, decision making, persuasion and problem resolution skills Experience working in fast-paced, goal oriented and team based structured environment Proficiency with Windows based applications (ability to navigate within multiple screens) High School Diploma, GED or relevant experience required A strong interest in continued learning and career advancement opportunities
If you would like to apply to this job, please apply directly: https://citi.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=18074613
Position Title: Military Officer Leadership Program, (MOLP) - Start Date in June 2019
Location: Florence, KY
Requisition Number: 18072479
At Citi, we’ve been tackling the world’s toughest challenges and seizing its greatest opportunities for over 200 years. The financial solutions we create for our clients achieve outcomes that truly shape communities, businesses and the larger world of finance. Citi’s a proud member of Military Times Top 100 Veteran Friendly Company’s with a Veteran Friendly culture and a robust internal Veteran Network. Citi's Military Officer Leadership Program (MOLP) is a transitional leadership development program supporting military veterans as they exit military service. The MOLP (Ops Senior Manager Program) utilizes customized development paths to help each participant successfully gain the knowledge and develop the skills necessary to build a dynamic career in financial services management. Associates in the Military Officer Leadership Program participate in three targeted experiential learning opportunities through prescribed work assignments over a 24-month period, classroom based learning opportunities, active coaching and mentoring through interactions with assigned senior leaders and business partners, and engagement with a variety of other project and peer support initiatives. ***PLEASE NOTE: This position will not be filled until June 2019*** Training: Each Program Member's experience begins with a business orientation and immersion targeted for their specific experience level. This introductory training period is designed to fully prepare participants for success so they can hit the ground running and immediately influence the business. In addition to the business orientation and immersion, a comprehensive training & mentorship program is interlaced throughout the duration of the on-program experience. A customized approach to development has been outlined especially for Military Officer Leadership Program (MOLP) participants, and it combines classroom learning with online self-paced training modules to enhance the on-the-job experience.
Military Veteran with a minimum of an Undergraduate Degree. Graduate Degree preferred.
Military leadership experience which would typically be achieved through 4-12 years as a Commissioned or Non Commissioned Officer in any branch of service, ideally at the O-2 through O-4, or E-5 through E-8 Grades, with a demonstrated record of success.
At least 18 months in a qualifying unit leader equivalent position with direct supervision of at least 1 or more subordinates, Staff experience preferred.
Ideally no more than 0-4 years of separation from military service.
Demonstrated learning agility.
Strong communication skills.
Forward thinking and able to work through ambiguity.
Ability to adapt to frequent changes in priority and direction to achieve positive business outcomes.
If you would like to apply to this job, please apply directly: https://citi.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=18072479
Position Title: Customer Service in Collections *** Military/Veteran Preferred***
Requisition Number: 18075732
Location: Florence, KY
Description:
At Citi, we’ve been tackling the world’s toughest challenges and seizing its greatest opportunities for over 200 years. The financial solutions we create for our clients achieve outcomes that truly shape communities, businesses and the larger world of finance. Citi’s a proud member of Military Times Top 100 Veteran Friendly Company’s with a Veteran Friendly culture and a robust internal Veteran Network. We are looking for ambitious people to fill the role of Collections Representative. The Collections role is a fast-paced and challenging position that relies on the ability to think and react quickly, formulate creative solutions to pressing problems, and serve clients with the utmost dedication.
On a day to day basis our Collections Representatives will be called on to:
Negotiate payment plans to resolve delinquencies with cardholders.
Help a client avoid credit damage/bankruptcy
Educate clients on how to rebuild their credit and maintain a healthy credit score
Use a computerized system for tracking, information gathering, and/or troubleshooting
Support your team in achieving their monthly repayment and service targets
Take part in career development and skills training sessions
Challenge yourself to go one better for clients and raise the bar for excellence in customer service
Qualifications:
Minimum 1-year customer service experience preferred (financial services, call center, retail, etc.) High School Diploma, GED or equivalent experience Proficiency with Windows based applications Excellent communication and negotiation skills and an understanding of Collections fundamentals Experience working in a fast-paced environment A commitment to dealing with clients and team mates with the utmost integrity and transparency Thick skin and an unflappable nature—the ability to deal with a variety of personalities and scenarios The ability to empathize with clients who may be going through a hard time and the dedication to
guide them through their situations An open and friendly way of communicating that can put clients and colleagues at ease A strong interest in continued learning and career advancement opportunities
If you would like to apply to this job, please apply directly: (External): https://citi.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=18075732
Position Title: Mortgage Telesales Representative - SAFE Act *** Military/Veteran Preferred***
Requisition Number: 18063943
Location: O’Fallon, MO
At Citi, we’ve been tackling the world’s toughest challenges and seizing its greatest opportunities for over 200 years. The financial solutions we create for our clients achieve outcomes that truly shape communities, businesses and the larger world of finance. Citi’s a proud member of Military Times Top 100 Veteran Friendly Company’s with a Veteran Friendly culture and a robust internal Veteran Network. Position Overview: We are seeking exceptional individuals for opportunities as a Mortgage Telesales Representative in our O’Fallon office. As a Mortgage Representative, you will conduct inbound/outbound mortgage sales calls counseling your customers on available loan products while exercising independent judgment by pre-qualifying financial clients. Responsibilities: • Conduct inbound and outbound mortgage sales calls • Understand and articulate financial calculations and current rate/pricing • Counsel customers on available loan products and exercise independent judgment by pre-qualifying financial circumstances • Articulate cross-sell/cross referral opportunities • Strict adherence to phone schedules • Understand and manage to underwriting and government guidelines • Utilize systems to maintain product knowledge, register loans effectively & manage pipeline • Utilize excellent follow-up skills to ensure targeted conversion rates are met • Partner with operations teams to ensure seamless transfer of file • Compile appropriate documentation and communicate with customer during the process. Responsibilities:
Excellent interpersonal, communication, follow-up & relationship building skills
Must be self- motivated with high energy & a positive attitude
Must have the ability to multi-task, be detail oriented & results driven
Strong written and computer skills
Ability to work flexible shifts Monday - Saturday (5 days a week) Hours: Various shifts.
Desired: 1-2 years of prior mortgage industry sales or finance experience
Will consider recent college graduates with demonstrated high achievements and/or top sales producers outside the mortgage industry
Professional communication skills, both oral and written are required.
If you would like to apply to this job, please apply directly: (External): https://citi.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=18063943
Position Title: Payment Processor - 3 *** Military/Veteran Preferred***
Requisition Number: 18067242
Location: O’Fallon, MO
At Citi, we’ve been tackling the world’s toughest challenges and seizing its greatest opportunities for over 200 years. The financial solutions we create for our clients achieve outcomes that truly shape communities, businesses and the larger world of finance. Citi’s a proud member of Military Times Top 100 Veteran Friendly Company’s with a Veteran Friendly culture and a robust internal Veteran Network.
Hours: 2:30pm-11:00pm OR 6:00pm-2:30am
Performs varied keying transactions tasks associated with all payment/deposit processing functions to include account issues.
Moderate internal contact. Assists with limited to moderately complex Transaction Services projects. Works under direct
supervision while performing job duties. Applies knowledge of broad work area procedures and activities. Applies attention to detail and task accuracy.
Perform data entry utilizing 10-Key by touch to enter payment/deposit amounts and account/policy numbers for Branch/ATM/Merchants. Performs the Deposit Review for large dollar transactions. Required endorsements, third party and fraudulent items for captured images.
Performs the EOD and Risk Review duties. Some Phone and investigative skills. All duties are on a rotation basis.
Qualifications
High School Diploma/GED Attention to detail 10 key data entry Customer Service phone Analytical skills Proficiency with Microsoft Office, Word, Excel
If you would like to apply to this job, please apply directly: https://citi.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=18067242
Position Title: Military Officer Leadership Program, (MOLP) - Start Date in June 2019
Location: Gray, TN
Requisition Number: 18072479
At Citi, we have been tackling the world’s toughest challenges and seizing its greatest opportunities for over 200 years. The financial solutions we create for our clients achieve outcomes that truly shape communities, businesses and the larger world of finance. Citi is a proud member of Military Times Top 100 Veteran Friendly Company’s with a Veteran Friendly culture and a robust internal Veteran Network. Citi's Military Officer Leadership Program (MOLP) is a transitional leadership development program supporting military veterans as they exit military service. The MOLP (Ops Senior Manager Program) utilizes customized development paths to help each participant successfully gain the knowledge and develop the skills necessary to build a dynamic career in financial services management. Associates in the Military Officer Leadership Program participate in three targeted experiential learning opportunities through prescribed work assignments over a 24-month period, classroom based learning opportunities, active coaching and mentoring through interactions with assigned senior leaders and business partners, and engagement, with a variety of other project and peer support initiatives. ***PLEASE NOTE: This position will not be filled until June 2019*** Training: Each Program Member's experience begins with a business orientation and immersion targeted for their specific experience level. This introductory training period is designed to fully prepare participants for success so they can hit the ground running and immediately influence the business. In addition to the business orientation and immersion, a comprehensive training & mentorship program is interlaced throughout the duration of the on-program experience. A customized approach to development has been outlined especially for Military Officer Leadership Program (MOLP) participants, and it combines classroom learning with online self-paced training modules to enhance the on-the-job experience.
Military Veteran with a minimum of an Undergraduate Degree. Graduate Degree preferred.
Military leadership experience which would typically be achieved through 4-12 years as a Commissioned or Non Commissioned Officer in any branch of service, ideally at the O-2 through O-4, or E-5 through E-8 Grades, with a demonstrated record of success.
At least 18 months in a qualifying unit leader equivalent position with direct supervision of at least 1 or more subordinates, Staff experience preferred.
Ideally no more than 0-4 years of separation from military service.
Demonstrated learning agility.
Strong communication skills.
Forward thinking and able to work through ambiguity.
Ability to adapt to frequent changes in priority and direction to achieve positive business outcomes.
If you would like to apply to this job, please apply directly: https://citi.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=18072479
Position Title: Customer Service Rep – CSR 3 *** Military/Veteran Preferred***
Requisition Number: 18079787
Location: San Antonio, TX
At Citi, we’ve been tackling the world’s toughest challenges and seizing its greatest opportunities for
over 200 years. The financial solutions we create for our clients achieve outcomes that truly shape
communities, businesses and the larger world of finance. Citi’s a proud member of Military Times Top
100 Veteran Friendly Company’s with a Veteran Friendly culture and a robust internal Veteran Network.
Serve as the human voice and personality behind the Citi brand providing quality customer service with each and every client interaction
Develop a trusting relationship with clients while taking action to reduce fraud exposure in its earliest stages
Achieve monthly individual and team based targeted performance goals Commit to treating clients and teammates with the utmost integrity and respect Challenge yourself to go one better for clients & raise the bar for excellence in customer service Review and research all items referred in high volume heavy production call center environment Utilize Citismart and multiple source systems for account maintenance and case research Identify unusual transaction behavior patterns on client accounts Manage challenging online user interviews Inbound/Outbound call handling 25% of daily activity Maintain positive internal and external client relationships Strong independent and team accountability of decisions related to client needs. Contact peer financial institutions to verify information and/or coordinate losses.
Qualifications
Minimum 1-year customer service experience preferred (financial services, call center, retail, etc.) or 2-years operational experience in Financial Services
Excellent communication, judgment and problem resolution skills Ability to interpret data and organize information A strong interest in continued learning and career advancement opportunities Experience working in fast-paced, structured work environment Proficiency with Windows based applications Enthusiasm for working within a collaborative, challenging and rewarding culture High School Diploma, GED or relevant experience required Excellent organization skills - ability to multi-task and prioritize work
If you would like to apply to this job, please apply directly: https://citi.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=18079787
Position Title: Military Officer Leadership Program, (MOLP) - Start Date in June 2019
Location: San Antonio, TX
Requisition Number: 18072479
At Citi, we’ve been tackling the world’s toughest challenges and seizing its greatest opportunities for over 200 years. The financial solutions we create for our clients achieve outcomes that truly shape communities, businesses and the larger world of finance. Citi’s a proud member of Military Times Top 100 Veteran Friendly Company’s with a Veteran Friendly culture and a robust internal Veteran Network. Citi's Military Officer Leadership Program (MOLP) is a transitional leadership development program supporting military veterans as they exit military service. The MOLP (Ops Senior Manager Program) utilizes customized development paths to help each participant successfully gain the knowledge and develop the skills necessary to build a dynamic career in financial services management. Associates in the Military Officer Leadership Program participate in three targeted experiential learning opportunities through prescribed work assignments over a 24-month period, classroom based learning opportunities, active coaching and mentoring through interactions with assigned senior leaders and business partners, and engagement with a variety of other project and peer support initiatives. ***PLEASE NOTE: This position will not be filled until June 2019*** Training: Each Program Member's experience begins with a business orientation and immersion targeted for their specific experience level. This introductory training period is designed to fully prepare participants for success so they can hit the ground running and immediately influence the business. In addition to the business orientation and immersion, a comprehensive training & mentorship program is interlaced throughout the duration of the on-program experience. A customized approach to development has been outlined especially for Military Officer Leadership Program (MOLP) participants, and it combines classroom learning with online self-paced training modules to enhance the on-the-job experience.
Military Veteran with a minimum of an Undergraduate Degree. Graduate Degree preferred.
Military leadership experience which would typically be achieved through 4-12 years as a Commissioned or Non Commissioned Officer in any branch of service, ideally at the O-2 through O-4, or E-5 through E-8 Grades, with a demonstrated record of success.
At least 18 months in a qualifying unit leader equivalent position with direct supervision of at least 1 or more subordinates, Staff experience preferred.
Ideally no more than 0-4 years of separation from military service.
Demonstrated learning agility.
Strong communication skills.
Forward thinking and able to work through ambiguity.
Ability to adapt to frequent changes in priority and direction to achieve positive business outcomes.
If you would like to apply to this job, please apply directly: https://citi.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=18072479
Position Title: Fraud Representative - Fraud Ops Specialist 3 *** Military/Veteran Preferred***
Requisition Number: 18079760
Location: San Antonio, TX
At Citi, we’ve been tackling the world’s toughest challenges and seizing its greatest opportunities for
over 200 years. The financial solutions we create for our clients achieve outcomes that truly shape
communities, businesses and the larger world of finance. Citi’s a proud member of Military Times Top
100 Veteran Friendly Company’s with a Veteran Friendly culture and a robust internal Veteran Network.
Serve as the human voice and personality behind the Citi brand providing quality customer service with each and every client interaction
Develop a trusting relationship with clients while taking action to reduce fraud exposure in its earliest stages
Achieve monthly individual and team based targeted performance goals Commit to treating clients and teammates with the utmost integrity and respect Challenge yourself to go one better for clients & raise the bar for excellence in customer service Review and research all items referred in high volume heavy production call center environment Utilize Citismart and multiple source systems for account maintenance and case research Identify unusual transaction behavior patterns on client accounts Manage challenging online user interviews Inbound/Outbound call handling 25% of daily activity Maintain positive internal and external client relationships Strong independent and team accountability of decisions related to client needs. Contact peer financial institutions to verify information and/or coordinate losses.
Qualifications
Minimum 1-year customer service experience preferred (financial services, call center, retail, etc.) or 2-years operational experience in Financial Services
Excellent communication, judgment and problem resolution skills Ability to interpret data and organize information A strong interest in continued learning and career advancement opportunities Experience working in fast-paced, structured work environment Proficiency with Windows based applications Enthusiasm for working within a collaborative, challenging and rewarding culture High School Diploma, GED or relevant experience required Excellent organization skills - ability to multi-task and prioritize work
If you would like to apply to this job, please apply directly: https://citi.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=18079760
Position Title: Junior Talend/Spark Developer *** Military/Veteran Preferred***
Requisition Number: 18058744
Location: Irving, TX
At Citi, we’ve been tackling the world’s toughest challenges and seizing its greatest opportunities for over 200 years. The financial solutions we create for our clients achieve outcomes that truly shape communities, businesses and the larger world of finance. Citi’s a proud member of Military Times Top 100 Veteran Friendly Company’s with a Veteran Friendly culture and a robust internal Veteran Network. Key Responsibilities:
Leading / part of the development teams in development Center and aligning them to the global teams
Responsible for end-to-end delivery including understanding requirements, design, development, testing, release
Design, document and develop batch and real time integration solutions based on functional requirements and integration requirements using Talend/Spark
Develop Java programs to support and integrate with Talend/Spark Jobs
Help develop test cases and plans to complete the unit testing and support System testing
Have complete understanding of application code through code compilation, code walkthrough, execution flow, overall design, local compilation, deployment and behavior/Unit testing.
Participate in all project planning, progress & development meetings with team & global managers Qualifications:
Overall development experience of 6-8years. 4+ Hands on experience in application design development in following technologies: Java, Talend, Spark, RDBMS, Unix/Hadoop, and Distributed Computing
Strong understanding of build and release tools and technologies
Experience in large-scale, distributed system design and development with low latency.
Real time knowledge and experience on enterprise system integration.
Good understanding of map-reduce paradigm and to develop Spark applications/ map reduce jobs.
Strong design & execution bend of mind
Thorough understanding of OO methodologies
Software engineering best practices
Passion for technology and self- starter
Orientation towards Disciplined development processes
Strong communication, time-management, decision-making, and basic task organization skills
Ability to prioritize and manage schedules under tight, fixed deadlines. If you would like to apply to this job, please apply directly: https://citi.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=18058744
Position Title: Military Officer Leadership Program, (MOLP) - Start Date in June 2019
Location: Irving, TX
Requisition Number: 18072479
At Citi, we’ve been tackling the world’s toughest challenges and seizing its greatest opportunities for over 200 years. The financial solutions we create for our clients achieve outcomes that truly shape communities, businesses and the larger world of finance. Citi’s a proud member of Military Times Top 100 Veteran Friendly Company’s with a Veteran Friendly culture and a robust internal Veteran Network. Citi's Military Officer Leadership Program (MOLP) is a transitional leadership development program supporting military veterans as they exit military service. The MOLP (Ops Senior Manager Program) utilizes customized development paths to help each participant successfully gain the knowledge and develop the skills necessary to build a dynamic career in financial services management. Associates in the Military Officer Leadership Program participate in three targeted experiential learning opportunities through prescribed work assignments over a 24-month period, classroom based learning opportunities, active coaching and mentoring through interactions with assigned senior leaders and business partners, and engagement with a variety of other project and peer support initiatives. ***PLEASE NOTE: This position will not be filled until June 2019*** Training: Each Program Member's experience begins with a business orientation and immersion targeted for their specific experience level. This introductory training period is designed to fully prepare participants for success so they can hit the ground running and immediately influence the business. In addition to the business orientation and immersion, a comprehensive training & mentorship program is interlaced throughout the duration of the on-program experience. A customized approach to development has been outlined especially for Military Officer Leadership Program (MOLP) participants, and it combines classroom learning with online self-paced training modules to enhance the on-the-job experience.
Military Veteran with a minimum of an Undergraduate Degree. Graduate Degree preferred.
Military leadership experience which would typically be achieved through 4-12 years as a Commissioned or Non Commissioned Officer in any branch of service, ideally at the O-2 through O-4, or E-5 through E-8 Grades, with a demonstrated record of success.
At least 18 months in a qualifying unit leader equivalent position with direct supervision of at least 1 or more subordinates, Staff experience preferred.
Ideally no more than 0-4 years of separation from military service.
Demonstrated learning agility.
Strong communication skills.
Forward thinking and able to work through ambiguity.
Ability to adapt to frequent changes in priority and direction to achieve positive business outcomes.
If you would like to apply to this job, please apply directly: https://citi.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=18072479