emergency services contact numbers - waverley housing · engineering computers chubb insurance co....

APPENDIX 1

Emergency Services Contact Numbers:

Emergency – Police/Fire/Ambulance

999

Police – Hawick Station

01450 375051

Utilities – Emergency Contact Numbers: Gas (Crown Gas and Power) Electric (SSE) Scottish Gas Networks (SGN) Water (Scottish Water) Castle Water (Supply water to 51 NBS) Telephones – BT GB Technologies Ltd

0161 762 7744 01738 512 925 0800 300 999 0845 601 8855 01250 833101 0843 850 2091 01896 752607

Health & Safety

AV Safety Consultants Ltd 07855 544896

Health & Safety Executive (HSE) Incident Contact Centre (Opening hours Monday to Friday 8.30am – 5pm The type of circumstances where HSE may need to respond out of hours are: • following a work-related death • following a serious incident where there

have been multiple casualties • following an incident which has caused

major disruption such as evacuation of people, closure of roads, large numbers of people going to hospital etc

If your incident fits these descriptions ring the duty officer on 0151 922 9235. To contact a named individual in HSE you can call our Advisory team on 0300 003 1747 during office hours - 8.30am to 5.00pm, Monday to Friday, Wednesday 10.00am to 5.00pm.

0345 300 9923

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\\hera2\waverley1\1 live files\company information\(3) procedures\fire procedure.docx Page 1 of 8

PROCEDURE

Document Title Fire Procedure

Responsible Person Operational Managers

Date of Issue August 2016

Next Review Due August 2019

1

Purpose

1.1

To define the procedure to be followed by staff in the event of discovering a fire on-site or hearing the fire alarm. This procedure also covers routine fire drills.

2

Associated Documents

2.1

Fire Risk Assessment

How To – Alarm Testing, Drill & Call Outs

3

Definitions

3.1

Assembly Point: The designated point (at the front of the building and across the road) at which staff should assemble in the event of the fire alarm being activated. Call Point: The trigger devices (Break Glass) next to the main fire exit

routes that set off the fire alarm. Fire Protection Equipment: Any form of fire-fighting or suppression equipment provided on-site (e.g. extinguishers, smoke alarms/detectors). Fire Warden(s): Takes command of the evacuation and search until the Fire

Brigade arrive onsite and ensures staff have evacuated from the building.

4

Responsibilities

4.1

The Chief Executive is responsible for ensuring all staff are made aware of this procedure and that regular fire and safety drills are conducted.

4.2

The Operational Managers are responsible for communicating this procedure to staff.

4.3

The Fire Warden(s) are responsible for:

Taking control of the evacuation and clearance activities in the event of a fire or drill.

Liaising with the emergency services in the event of a fire, giving them pertinent information related to the situation, such as location and details of emergency, head count statistics and location and presence of hazardous and flammable materials etc.


Implementing the fire drill procedure and completing the fire drill report.

In fire drills, for operating the fire panel (with assistance from Waverley’s in-house electrician).

In fire drills, for re-setting the fire panel (with assistance from Waverley’s in-house electrician).

4.4

The Staff are responsible for following this procedure, vacating themselves and their visitors from the building and reporting to the Fire Warden(s) at the designated assembly point. It is important that visitors do not leave the area before notifying the fire warden(s).

All Staff are encouraged to report any concerns, regarding fire procedures to the Fire Warden(s), which will always be investigated and remedial action taken, if necessary.

5

Fire Evacuation Procedure

5.1

Procedures detailed on following pages.


5.1

In the event of discovering a fire:


5.2

In the event of hearing the fire alarm:


5.3

Staff Fire Evacuation Routes:


5.4

Evacuation for Disabled Persons:


…Evacuation for Disabled Persons Cont.


6

Fire Drill Procedure

6.1

Fire Warden(s) to send an email to the

Chief Executive only, notifying of the

pending drill.

Fire Warden(s), wearing a hi-vis

waistcoat, should man the alarm

and Waverley’s in-house

electrician should activate the

alarm on the fire panel, noting

the start time of alarm sounding.

Fire Warden(s) should observe the

evacuation, noting actions taken by staff and

whether they have followed the procedure.

They should also collect the printed “Roll Call”

sheet from the nearest networked printer.

When occupants of the building hear the fire

alarm, they should make their way as quickly

as possible to the Fire Assembly Point at the

front of the building via the nearest available

exit. They should not stop to collect personal

belongings and it is the staff member’s

responsibility to ensure their visitors

evacuate to the assembly point too.

At the Assembly Point, the Fire Warden(s)

should check persons against the roll call,

taking a note of the time once everyone

accounted for to use in the evacuation report.

The Fire Warden(s) with assistance from the

in-house electrician should silence the alarm

and return back outside to thank staff,

instructing them to re-enter the building.

The Fire Warden(s) should complete a “Fire

Evacuation Report” form, recording details of

the drill as appropriate, review with

Management Team and communicate any

improvement actions to staff via email. A hard

copy should also be handed to Business

Support Team for recording onto the Fire &

Safety Logs on the server.

A tentative date should be agreed by the

Fire Warden(s) and put in the calendar for

the next drill in 6 months’ time.

Fire Drill Procedure

W:\Waverley1\1 Live Files\Company Information\(5) Plans & Strategies\Business Recovery & Continuity Plan Folder\2017 Review\Appendices 2017\Appendix 3 - Key Holders - 51 North Bridge Street

51 NORTH BRIDGE STREET, HAWICK - KEY HOLDERS APPENDIX 3

MA

STE

R K

EY

FRO

NT

DO

OR

Calum McLeod

Carole Yallop

Gregor Booth

Beata Grieve

Derek Gibson

Key Cabinet in Business Support Manager's Office

Lenore Suddon

Margaret Hogg

Margaret Ross

Reception Desk

Reuben Basak

Standby Case

Steven Pearce

w:\waverley1\1 live files\company information\(5) plans & strategies\business recovery & continuity plan folder\2017 review\appendices 2017\appendix 4 - employee and board contact details.docx

APPENDIX 4 EMPLOYEE AND BOARD CONTACT DETAILS RESTRICTED ACCESS A list of employee contact details can be obtained from:

• Copy held within Safe in Contact Centre

• Margaret Hogg - 07713 097756

• Cullen & Kilshaw, 55 High Street, Hawick – 01450 372336

Appendix 5

DESIGNATED 1ST AIDERS

Certificate Expiry Date

Certificate Expiry Date

Emma Coltman, Property Services Assistant 03/08/2018 Derek Gibson, Property Services

Officer 29/05/2020

Connor Brunton, Planned Maintenance Team 24/02/2019 Duncan Campbell, Estates Team 29/05/2020

Kenneth Forsyth, Builder 24/02/2019 Calum Macleod, Handyperson Voids Team 29/05/2020

w:\waverley1\1 live files\company information\(5) plans & strategies\business recovery & continuity plan folder\2017 review\appendices 2017\appendix 6 - matrix of critical services and key staff.docx

MATRIX OF CRITICAL SERVICES AND KEY STAFF

EXECUTIVE TEAM HOUSING SERVICES REPAIRS &

MAINTENANCE FINANCE & IT HR & BUSINESS

SUPPORT CRITICAL TASKS • Co-ordination and

Delegation • Telephone cover

• Standby Cover • Phone Cover • Trades cover

(Inhouse/External)

• Server and IT Systems up and running

• Phones Operational • Payments/Payroll

facility in place • Collection of Direct

Debits

• Co-ordination of personnel information and records, point of contact etc.

KEY STAFF • Chief Executive • Operations Director

• Customer Service Assistant to cover phones

• Housing Officer or Housing Assistant to deal with emergency housing situation

• Housing Services Manager – delegation and co-ordination

• Standby Staff • Any Office Based

Member to cover phones

• Property Services Manager – delegation and co-ordination

• IT Supervisor • Finance Officer • Finance Manager –

facilitate and authorise payments

• Business Support Manager – delegation and co-ordination

• Exec Assistant (HR)

APPENDIX 6

Waverley Housing Insurance Renewal - 2016/2017

Index Policy Insurance Provider Policy Number(s) Contact Details

1 Property Owners Aviva Insurance Ltd PM083899 CHC 0800 015 1498500 or (0141 220 2680 for Major Loss)

2 Contractors Combined Aviva Insurance Ltd 2477659 CTC 0800 015 1498

3 Commercial Combined Aviva Insurance Ltd 24775411 CCI 0800 015 1498

4 Engineering Computers Chubb Insurance Co 06694171 Contact broker: Willis 0131 553 8001

5 Group Personal Accident & Travel Chubb Insurance Co 64796979 Contact broker: Willis 0131 553 8001

6 Motor Fleet QBE Insurance Y087336 FLT 0113A 0808 100 8181

7 Directors & Officers Liability Royal & Sun Alliance RSA UKC04584A SFHA - 0141 332 8113

8 Legal Expenses DAS Legal Expenses TT8/5473814 Contact broker: Willis 0131 553 8001

9 Engineering Inspection HSB Engineering Insurance Ltd H4S170104 Contact broker: Willis 0131 553 8001

APPENDIX 7

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Appendix 8 CMT INCIDENT LOG

Date & Time of Incident

Details of Incident

Date Time Information/Decision/Action Initials

Contact Log Sheet APPENDIX 9

SURNAME

FIRST NAME

DESIGNATION

METHOD OF CONTACT

CONTACTED BY

DATE

Anderson Judith Housing Services Assistant

Armstrong Mandy Finance Assistant

Basak Reuben Finance Manager

Booth Gregor Operations Director

Borthwick Linda Finance Officer

Brisbane Andrew Plumber/Gas Fitter

Brunton Connor Planned Maintenance Team

Campbell Bruce Planned Maintenance Team

Campbell Duncan Estates Maintenance Operative

Campbell Harris Apprentice Roofer

Carver Stephen Handyperson – Voids

Cockburn Ryan Apprentice Electrician

Coltman Emma Property Services Assistant

Cumming Diane Finance Assistant

Cunningham Neil Planned Maintenance Team

SURNAME

FIRST NAME

DESIGNATION

METHOD OF CONTACT

CONTACTED BY

DATE

Davies Louise Trainee Admin Assistant

Domingo Tanya Housing Services Assistant

Doogan Paul Electrician

Drummond Steven Apprentice Joiner

Douglas Kendra Tenant Support Worker

Dumma Ronnie Board

Easton Greg Clerk of Works

Forsyth Kenny Builder

Frame Eileen Board

Gibson Derek Property Services Officer

Gordon David Board - Chair

Grieve Beata Cleaner

Grieve Derek Financial Inclusion Officer

Hogg Margaret Business Support Manager

Horsfall Scott Voids Team

Hunter Rachel Housing Assistant

Irvine Steven Voids Team Leader

SURNAME

FIRST NAME

DESIGNATION

METHOD OF CONTACT

CONTACTED BY

DATE

Jackson John Voids Team

Jenny Sharp Business Admin Apprentice

Johnston Michael Planned Maintenance Team

Kelly Fraser Chief Executive

Kilgour Debbie Housing Officer

Laurie Donald Estates Maintenance Operative

Liddell Ben Plumber/Slater

Lynn Lorraine Housing Assistant

Macleod Ruaridh Apprentice Joiner

MacLeod Callum Handyperson – Voids Team

Matear Craig IT Assistant

McDonald Jack Apprentice Painter

McGeorge Lee-Anne Customer Services Assistant

Morrison Gail Housing Officer

Murray Tracy Housing Officer

Ormiston Alan Estates Maintenance Operative

Pearce Steven IT Officer

SURNAME

FIRST NAME

DESIGNATION

METHOD OF CONTACT

CONTACTED BY

DATE

Peffers Alan Stock Condition Surveyor

Phillips Isla Board

Rafferty Aileen Customer Services Assistant

Reilly Kirsty Housing Assistant

Robson Billy Board

Scott Derek Joiner

Scott Shelley Property Services Assistant

Sharp Jenny Apprentice Admin & IT

Smith Rory Roofer

Sneddon Ray Board

Stenhouse Rita Board

Suddon Lenore Housing Services Manager

Tennant Darren Estates Maintenance Operative

Thomas Garyth Board

Wilson Douglas Plumber/Roofer

Wilson June

Worrell Cliff Handyperson

SURNAME

FIRST NAME

DESIGNATION

METHOD OF CONTACT

CONTACTED BY

DATE

Wright Joyce Executive Assistant

Yallop Carole Property Services Manager

Young George Board

w:\waverley1\1 live files\company information\(5) plans & strategies\business recovery & continuity plan folder\2017 review\appendices 2017\appendix 10 - damage assessment report.doc

APPENDIX 10 DAMAGE ASSESSMENT REPORT Extent of Damage Key Activities Affected Systems Affected


Building Work Required Estimated Time for Reinstatement Details of Space which can still be utilised


Additional Information

w:\waverley1\1 live files\company information\(5) plans & strategies\business recovery & continuity plan folder\2017 review\appendices 2017\appendix 11 - service providers.doc

APPENDIX 11 Service Providers – Contact Details Please see ICT Disaster Recovery Plan (Appendix 17) for contact details for Information System suppliers and contacts.

Company Service Contact No

Scottish Water Water & Sewage 24Hr Emergency Helpline

0845 600 8855

Castle Water Water Supply – 51 NBS 01250 833101

British Gas Gas 24Hr Emergency Helpline

0800 111 999

Scottish Power Scottish Hydro

Electricity 0845 272 7999 0800 300 999

Police - Non Emergency Hawick Police Station 01450 375051

AV Safety Consultants Ltd Health & Safety Consultant 07855 544896

Ellis Whittam Health & Safety – E-learning 0845 226 8393

Royal Mail Redirect Mail 08457 950950

Royal Mail – Local Sorting Office 01450 372092

Mansfield House Hotel Potential location for emergency meetings

01450 360400

The Bourtree 01450 360450

James Hay – Estate Agents Source temporary accommodation

01450 371345

Geo & Jas Oliver 01450 372791

Scottish Borders Council 01835 824000 0300 100 1800

Tweed Horizons 01835 822992

Ettrick Riverside 01750 505000

Eildon Housing Assoc Information/Accommodation

01750 725900

Scottish Borders Housing Assoc 01750 724444

Berwickshire Housing Assoc 01361 883115

Citizens Advice Bureau Information 01450 374266 0844 826 9700

Royal Bank of Scotland Access to Account 01896 751260 01896 754762

w:\waverley1\1 live files\company information\(5) plans & strategies\business recovery & continuity plan folder\2017 review\appendices 2017\appendix 11 - service providers.doc

Company Service Contact No

Barclays Funders 0141 207 3012

Haddon & Turnbull Solicitors 01450 372336

TC Youngs Solicitors 0141 221 5562

Media House PR/Press Release 0141 220 6040

Various Suppliers See Attached List

Fire Alarm Maintenance – Safe Services, Unit 6, Murray Cleaver Business Centre, Galashiels, TD1 1QD, 01896 752020 [email protected] Fire Extinguishers Maintenance – 1st Choice Fire Protection Services, 11 Govan’s Way, Cardrona, Peebles, EH45 9LT, 01896 831971 [email protected] Intruder & Panic Alarm Maintenance – Safe Services, Unit 6, Murray Cleaver Business Centre, Galashiels, TD1 1QD, 01896 752020 [email protected] Out of Hours Call Centre used by Safe Services for Intruder Alarm – EMCS, Waterside House, Tissington Close, Off Brailsford Way, Chilwell, Nottingham, NG9 6QG, TEL: 0844 809 9980 (control centre telephone number to call for putting system onto test mode or if phoning out of office hours). PASSWORD is “Selkirk”

mailto:[email protected]



Report Option

Waverley Housing Supplier File Print Date 30/11/2017 Page 1

Analysis TypeAnalysis RangeLedger RangeSupplier RangeShortname RangeReport Format : A

to zzzzto zz

Operator ID : LBD1Time/Date Requested 14:36 30/11/201)Time/Date Printed : 14:36 30/11/2017Reporting Sequence : L Ledger

Led Supplier Short Name Name Contact Phone Factor Name Status

o ZZzzzzzzzzto ZZZZZZZZZZZZZZZ Creation Date

Sunary Print Print NOTES no

PL A00001 W ABBOTT & SON W Abbott & Son 01450 373067 D

PL ADVOO1 ADVANCED SIGNS Advanced Signs D

PL AGROO1 AGRIFOREST LTD Agriforest Ltd Douglas Mathison 07940979608 L

PL AITOO1 AITKEU & TURNBO Aitken & Turnbull 01896 752760 L

PL ALCOO1 ALCONTROL UK LT Alcontrol UK Ltd 01244 528700 0

PL ALCOO2 ALCHEMIST TECUN Alchemist Technologies P

PL ALLOO1 ALLANPARK CONSU Allanpark Consultants Ltd 01360449507 L

PL ALPDO1 ALP BUILDERS ALP nuilders o

PL ANCOO1 ANCROM PLUMBING Ancrmn Plunbing Services 07703116770 D

PL ANDOO1 ANDERSON & WILS Anderson & Wilson 01896 752542 0

PL AQLDD1 (AQ) LIMITED (aq) Limited L

PL ARCOO2 ARCO Arco Limited 0191 499 1555 D

PL ARGOO1 ARGYLL Argyll L

PL ARKDO1 ARK COMPUTINS S Ark Computing Solutions 01738 575757 D

PL ASHOO1 ASHER ASSOCIATE Asher Associates Limited 01387 250644 D

PL ASHOO2 ASHLEIGH (SCOTL Ashleigh (Scotland) Ltd 01387711500 D

PL ASSOO1 ASSA ABLOY Assa Abloy Entrance Systems Lt 01932 765808 L

PL ASTOO1 ASTRAL HYGIENE Astral Hygiene 01035 824342 L

PL ATL0O1 ATLAS PERSONAL Atlas Personal Communications 01387 721721 D

PL ATSD0I ATS EURDMASTER ATS Euromaster Limited D

PL AVSOO1 AV SAFETY AV Safety Consultants Ltd 01750 22264 L

PL B&Q001 B & Q PLC B & Q Plc L

PL BA0001 BADENOCH & CLAR Badenoch Clark D

PL BAKOU1 BAKER TILLY Baker Tilly 0131 255 6424 D

PL BAKOO2 BAKER MALLETT Baker Rallett 01750 505210 0

PL BALOO2 BALLANTINE & HA Ballantyne & Handley 0

PL BANOO1 BANK OF SCOTLAN Bank of Scotland Cashflow Fina D

PL BAROO1 DAVID BARR David Barr D

PL BAUOO1 BAUER RADIO LTD Bauer Radio Ltd Credit Control 01733 213800 L

PL BCCOO1 BC CONSULTANTS BC Consultants 01450 365252 D

PL BDSOO1 B 0 SERVICING B 0 Servicing D

PL BEAOO1 E W BEATTIE E W Beattie D

PL BEADD2 WILLIAN BEATY William Beaty D

PL BEAOO3 BEAVER SOLUTION Beaver Solutions Ltd D

PL BEAOO4 BRIAN BEATTIE Brian Beattie 377517,07950021733 L

PL BELOO1 BELL GROUP UK Bell Group UK 01228 547394 L

PL BENOO1 BENNIE Bennie D

PL BEROO1 BRA Berwickshire Housing Assoriati 01361 883115 L

PL BIBOO1 BIBBY FINANCIAL Bibby Financial Services 0131 662 3200 D

PL BISOO1 BORDER INDEPEND Border Independent Supplies 01450 371048 D

PL BLAOO1 BLACKLOCK & DDU Blacklock & Douglas D

PL BLADD2 BLAIR & PATTERS Blair & Patterson 01450 370500 L

PL BOAOO1 BOARD DEVELOPME Board Developnent Agency 0844 800 6087 D

PL BOROO1 BORDER DOMESTIC Border Domestic o

APPENDIX 11

Led Supplier Short ilame Name Contact Phone Factor Name Status

#aver1ey Housing Supplier rile Print Date 30/11/2017 Page 2

BORDER OFFICE LBORDER PEST CONBORDER SAFEGUARBORDER SLATE SNBORDER TIMBERGUBORDER WEEKLIESBORDERS COLLEGEBORDER WINDOW CBORDER DECKINGBORDERLINE BUSTBORDER ENERGY HBORDER PAINTERBORDERS HYDRO CBORDER SAFETY SBORDERS HEALTHBORDERS CARE &BORDER HARDWAREBORDER TRUCK &BORDER AGGREGATBOURTREE MOTORSBPO COLLECTIONSJAMES BREMNERCASTLETON SOT?1BRITISH GAS TRABRIGHT LIGHT MAGEORGE N BROWNLORNE BROWN ALLBROWN MUIRGARY BRODIENICK BROWNBRUCE MOTORSRDBERT BRYDON &ST TELEPHONE PABUCCLEUCH PRINTBUILDING MAINTEB W L RESIDENTSCALEDONIA PR COCAMERON ASSDCIACAPITAL SOLUTIOCARLISLE GLASSCABIIICHAEL ELECJAMES A CASSIDYCASTLE CCMPUTERCCC (SCOTLAND)C & D INDUSTRIACDI CREDIT MANACENTRAL GASCHARTERED INSTID CHARTERSCHAMIC INDUSTRICBIENE & TAITCHIPS AWAY BORDCHILD POVERTY

Border Office Style LtdBorder Pest Control ServicesBorder Safeguard LtdBorder Slate SuppliersBorder TintherguardBorder Weeklies LtdThe Borders CollegeBorder Window CleaningBorder Decking Company/lstClasBorderline Business AgencyBorder Energy ReportsBorder Painter and PowerwasherBorders Hydro Clean LtdBorder Safety Supplies LimitedBorders Health BoardBorders Care & RepairBorder Hardware LtdBorder Truck & Plant ServicesBorder AggregatesBourtree Motors LimitedBPO Collections LtdJames BrenmerCastleton Software Solutions LBritish Gas TradingBright Light Marketing LtdGeorge N Brown & SonLorne Brown AlliedBrown a MuirGary BrodieNick BrownBruce MotorsRobert Brydon & SonsBt Telephone Payments CentreBuccleuch Printers LtdBuilding Maintenance ControlB W L Residents AssociationCaledonia PR Consulting LtdCameron AssociatesCapital SolutionsCarlisle Glass LimitedCarmichael Electrical ServicesJames A CassidyCastle Computer Services LtdCCG (Scotland) LtdC & D Industrial ServicesCDI Credit ManagementCentral Gas LtdChartered Institute Of HousingD ChartersChandc Industrial Services LtdChiene & TaitChips Away BordersChild Poverty Action Group

01750 72224401721 740665

OB7OD 505152

01896 759860

01890 883318

01896 85066401750 72277901896 82825301750 72400301450 37090701750 2224601573 228009

0141 255 1685077313885660845 241 02200800 65240400175 050 50 S 1

0145087013901450378929

01835 8259700800 731 4387

0131 220 8325

0845 230131401416433733

01573 430722024 7685 1774

0131 558 580001835 863612020 7837 7979

LDDDLDLDLL

ROYOD2 LLL0DDLDLD0000L000DLDDDD0

DDL

PL BOROO3PL SOROD4PL BOROOSPL BOROO6PL BOROO7PL BOR008PL BOROD9PL BORO1OPL BORO11PL BORO12PL BDRO13PL B0RO14Pt BORD15PL BORO16PL 80R017PL BORO18PL BORD19PL HORO2OPL BORO21PL BOUOO1PL BP0001PL HREOO1PL BRIDalPL BRIOO4PL BRIDO5PL BROOD!PL BR0002PL 8R0003PL BR0004PL BROODSPL BRUOO1PL BRYDO1Pt BTTOO1PL BUCOO1PL BUIOO1PL BWLOO1PL CALOO1PL CAMOD1PL CAPOD1PL CAROO1PL CAROO2PL CASDD2PL CASOO3PL CCGOO1PL CDGOO1PL CobOlPt CENOO1PL CHADO1PL cHAOO2PL CHAOO3PL CHIDO1PL CHIOO2PL CHIDO3

01228 511511

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APPENDIX 11


frlaverley Housing Supplier File Print Date 30/11/2017 Page 3

PL CHUOO1 CHUBS FIRE LINt Chubb Fire Limited 0870 2401666 D

PL CINOO1 Cl—NET Cl—Net 01865 056000 D

PL CIPOO1 CIPFA CIPFA Business Limited 020 8667 1144 L

PL CIT0O2 CITY ELECTRICAL City Electrical Factors Ltd 01896 753396 L

Pb CITUOS CITY PLUM0ING S City Plumbing supplies 01604 684264 L

PL CITOO4 CITB CITB 0300 456 8725 L

PL CLAOO1 CLARK CONTRACTS Clark Contracts Limited D

PL CLAUO2 CLAMP & PRINGLE Clamp & Pringle Derek clamp 01450376789 b

Pb CL0001 CLOW GROUP Claw Group D

Pb CMGOO1 CMG ENGINEERING CMG Engineering 01896758810 D

Pb COCOO1 COCHRANES FLEET Cochranes Fleet Services 0

Pb COC0O2 C W COCKBURN WA C W Cockburn Water & Drainage 01573223741 b

Pb COHOO1 COHORTS BY DESI Cohorts by Design Ltd 01096664880 L

PL COM0O2 COMINU PLC Condno Plc 0

PL CONOO1 CONSULTAS Consultas Ltd 01388 665083 0

Pb C0N002 CONTRACT SCAFFO Contract Scaffolding Services D

PL C0000I COOKS VAN HIRE Cooks Van Hire L

PL COR001 CORGI Corgi S

Pb COWOO1 ROGER J COWPER Roger J Cowner 01750 20999 0

Pb COXOO1 PETER COX LTD Peter Cox Ltd 01383 420550 L

Pb C0X002 COX PLANT LTD Cox Plant Ltd 0

Pb CPC001 CPC PLC CPC Plc 0

PL CRAD01 CPA LIMITED CPA Limited 0131 447 8855 0

Pb CRA0O2 CRAIG CORPORATE craig Corporate Limited 0

PL CR0001 CRONER PUBLICAT Croner Publications Ltd 0

PL CR0002 CROP SERVICES crop Services (Scotland) Ltd 01573 224241 L

Pb CR0003 CROWN PAINTS Crown Paints Ltd 01254 870223 L

PL CSCOO1 CSC WINDOWS CSC Windows 0

PL CU8001 CUBIK SOLUTIONS Cubit Solutions Limited 01132507799 D

Pb CUMOO1 BRIAN CUMNING Brian Cmmuing 01450379311 0

PL CUROO1 CURZON HEATING Curzon Heating Components 0

PL DALOO1 P.S. DALGLEISN D.S. Daigleish & Son (Hawick) 0

Pb bAbOO2 J & R DALGLEISH J & R Dalgleish & Co 01035 863371 0

Pb DALDO3 P S DAbGLEISH 0 5 Dalgleish & Son Ltd 01896 754767 D

Pb DALOO4 DALEX SYSTEMS b Dalex Systems Ltd 01314409082 b

Pb DANO0I DPiNROS HEATING Danros Heating Services btd D

Pb DCCOO1 DIMENSIONS DIRE Dimensions Clothing Ltd 01332 856800 0

Pb DCIO01 P.C.I. EbECTRIC D.C.I. Electrical Services D

Pb DEAOO1 DEANS & SIMPSON Deans & Simpson 0

Pb DENOO1 DEMON INTERNET Demon Internet Limited 0

Pb DEPOO1 DEPOTHIRE LTD Depothire Ltd 01209 307835 L

Pb DESUU1 B DESPORT & CO B Desport & Co 07712194777 b

Pb DESOO2 DESPORT & GRAY Oeaport & Gray b

Pb Dm001 DIAMOND GLEAN Dianond Gleam 07836653594 D

Pb DIAOO2 DIAL A ROD Dial A Rod 0

Pb OOBOO1 DOBBIE & MICHIE Dobbie & Michie 01450373493 b

Pb DOCOO1 DOCMAIL CFH Total Document Management 01761 416311 D

Pb DOCOO2 DOCUMOTIVE Documotive Limited D

Pb DOCOO3 000UMENTDATA GR Document Data Solutions Ltd 08451805805 L

Pb DOUDO1 CRAIG DOUGLAS ( Craig Douglas (Roofer & Slater D

Pb DOUOD2 STUART DOUGbAS Stuart Douglas 01573 225433 b

Pb DOVOO1 J T DOVE LTD J T Dove btd 01450 371048 b

Pb DTZ0OI DTZ PIEDA CONSU DTZ Pieda Consulting D

APPENDIX 11


Ifaverley Housing Supplier File Print Date 30/11/2017 Page 4

PL DULOO1 DULUX DECORATOR Dulux Decorator Centre 01896 755779 L

FL DYSDO1 MICHAEL DYSON Michael Dyson Associates Ltd 01404 666888 D

FL EASOO1 DAVE EASSON Dave Easson 0

FL EASOO2 EASY HEAT SYSTE Easy Heat Systems Ltd 0

FL EBSUO1 EBS EUROPE LTD EBS Europe Ltd 01721 724881 D

FL EC0001 ECO SAFETY Eco Safety Training Co LLF 01835 822342 L

FL EC0002 ECO INSULATE LT Eco Insulate Ltd 01307 010709 0

FL EDPOO1 EDF ENERGY EDF Energy 1 Limited L

FL EDIOO3 EDINBURGUS TELF Edinburghs Telford College L

FL EDMOO1 EDMUNDSON ELECT Edmundson—Electric Center 0141 776 8830 L

FL EILOO1 EILDON HOUSING Eildon Housing Association Ltd 01750 725900 L

PL EILOO2 EILDON ENTERPRI Eildon Enterprise 01750 725900 L

FL EIL0O3 LILDON PEST CON Eildon Pest Control & Hygiene 01573 348238 L

FL ELIOO1 ELITE DECOR Elite Decor 07703241440 D

FL ELIOO2 ELITE PLUMBING Elite Plumbing & Heating Josh Farmer 07517239537 L

FL ELLOO1 J & R ELLIOT 3 & R Elliot 0

FL ELMOOL ELM HOUSE HOTEL Eln House Hotel 0

FL EMPOO1 EMFLOYERS IN VO Employers in Voluntary Housing L

FL EUROO1 EUROCELL Eurocell 01773 842300 D

FL EVEOO1 EVERWARN LTD Everwarm Ltd Euan McDermott 01506638600 D

FL EXTOO1 EXTERION MEDIA Exterion Media (UK) Limited 0207 4823000 L

FL FEROO1 FERGUSON & AITK Ferguson & Aitkin Ltd L

FL FEROO2 GORDON FERGUSON Gordon Ferguson L

FL FINOO1 FINDLAY & COMFA Findlay & Company 01382 221511 D

FL FINDO2 FINLAYSONS Finlaysons Contracts Ltd Sharon Biggs 01896 752673 L

FL F1ROO1 1ST FOR FENCING 1st For Fencing D

FL flROO2 THE FIREPLACE The Fireplace L

FL FIROO3 FIRST CALL N.E. First Call M.E.H. Ltd D

PL FIROO4 1ST CHOICE FIRE 1st Choice Fire Protection Ser 01896 831971 L

FL FLEOOI GRAHAM FLEMING Graham Fleming 07721 641313 L

FL FLMOO1 FL MEMO LTD FL Memo Ltd 01233 653500 L

FL FL0001 THE FLOWER POT The Flower Pot Giliian Paterson 01450 372087 D

FL F00001 FOOTEPRINT SPIE Footeprint Spiers & Keddie 01896 759405 D

FL FOROO1 BILLY FORD OLIN Billy Ford Blinds 01450 373973 L

FL FOROD2 FORTH RESOURCE Forth Resource Managenent Ltd 01620850853 L

FL F00001 FOUR SQUARE LIM Four Square Limited D

FL FRAOO1 FRASER & ALLIN Fraser & Allin D

FL FRAOO2 R R FRASER & SO R R Fraser & Son D

FL FRAOO3 FRASER & RENWIC Fraser & Renwick Ltd 01450372148 0

FL FUROO1 FURNITUREOWORK Furniture@Work Ltd 0870 241 5938 L

FL FUSOO1 FUSION Fusion Information Systems Ltd 01388 665083 D

FL G&COO1 GUTHRIE GROUP Guthrie Group Ltd 00700 540 494 0

FL GALOO1 GALASHIELS GLAS Galashiels Glass & Glazing L

FL GAROO1 GARAGE DDOR COM Garage Door Company Ltd 0

FL GAYOO1 D GAYLOR & SON D Gayior & Son D

FL GBTOO1 GB TELECOM GB Technologies Limited L

FL GEEO01 GEE FUBLICATION Gee Publications Ltd 0

FL GILO01 0 W GILLIE 0 W Gillie D

FL GILOO2 3 GILCHRIST J Gilchrist 0

FL GILQO3 JIM GILLIES Jim Gillies 0

FL GLAOO1 GLASS HOUSE GAL Glass House Gallery L

FL GRAQO1 JAMES R GRAhAM James R Graham 0

FL GRAOO2 W M GRAHAM & SO W M Graham & Son 0

APPENDIX 11

Led Supplier Short Name Name Contact Phone Factor Nane Status

Wavetley Housing Supplier rile Print Date 30/11/2017 Page 5

DLL

PL GRAOO3 GRATTAN HYNDS Grattan & Hynds Limited 01698870778

PL GRAOD4 PETER GRAHAN & Peter Graham & Partners 0131 220 1250

PL GREOO1 KEVIN GREENFIEL Kevin Greenfield Photography 01750653303FL GRIOD1 J H GRIEVE BORD J W Grieve Border Gas Ltd 01750 726900 L

FL GRIOO2 GARY GRIERSON Gary Grierson 07766558275 nPt HA000I HA000N & TURI4BU Cullen Kilshaw L

FL HAIOO1 JAMES HAIG & SO James Haig & Sons 0

Pt HALOO1 HALCROW GROUP L HaiCrow Group Ltd 0

Pt HANOO1 JOHN H HANNAY & John W Hannay & Co Ltd 01355 225455 0

Pt HAROO1 GRAEN4 HARPER Graham Harper Consulting D

PL HAWOO1 HAWICK PLANT & Hawick Plant & Tool Hire Caner 0

PL HAWOO2 HAWICK GARDEN C Hawick Garden Centre D

Pt HAWOO3 HAWICK MOTOR & Hawick Motor & Tyre Centre D

PL HAWOO4 HAWICK BUILDING Hawick Building Maintenance He P Charters 014503775511

PL HAWOO5 HAWICK AUTOCARE Hawick Autocare Ltd 01450 377757/37831

PL HAYOO1 HAY GLAZIERS Hay the Glaziers Ltd 01450 373187

PL HENOO1 HENDERSON BOYD Henderson Boyd Jackson 0131 228 2400

PL HENOO2 HENDERSON GRASS Henderson Grass Machinery 01620 823171

PL HEROO1 0 & B HERBERT D & H HerbertPL HERDO2 W G HERBERT & S W G Herbert & SonsPL HEW0O1 HEWLETT PACKARD Hewlett Packard LimitedPL HGDOO1 HG DESIGN HG Design 0lB96 H314l4

PL HIROO1 HIRELINE HirelinePL HOMOOJ HOMEHUNT LIMITE Homehunt LimitedPL HOMOO2 HOMEBASE Homebase 0845 6016911

PL H0000I 0 C HOOK PLUMBI 0 C Hook Plunbing Services 0lB96 755300

PL HOUGOI HOUSING PARTNER Housing Partners Limited 01905 361500

PL HOUOO2 BOUSEE4ARK LTD HouseMark Ltd 024 7646 0500

PL HOWDO1 HOWDENS JOINERY Howdens Joinery [email protected] L

PL HSEDO1 HSE BOOKS Hse Books 0

PL HSSDO1 HSS HIRE HSS Hire 0131 669 4222 L

PL HUBOO1 RUDI HUBNER Rudi HubnerPL HUGOOI HUGGAN LANDSCAP Huggan LandscapingPL HUMOO1 J H RUNE J H HthmePL HUMOO2 HOME & TAIT Hune & Thit D145D37D4BB

PL IAMDOI IAN FLEET IAN Fleet 020 8996

FL 108001 ID BUREAO SERVI Id Bureau ServicesPL IHJOO1 IHJ COLLECTION IHJ Collection Ltd 0131 555 0785

PL IMPOO1 IMPACT APPAREL Impact ApparelPL INDOO1 INDICATOR Indicator — FL Memo Ltd 01233 653500

PL IN0002 INDEPENDANT FIR Independant Fire ServicesPL INSDO1 INSIDE COMNUNIC Inside Communication Ltd

PL INSOO2 INSIGHT DIRECT Insight Direct (Uk) LimitedPL INSDO4 THE INSTITUTE 0 The Institute Of HousingPL INTDD1 CAPITA Capita Software Services 0B70 010 0347

PL ITADD1 ITALIK Italik 01937 B4B3BD

FL JABDO1 J & A B MOTORS J & A B Motors 01450 378315

PL JANDD1 JANIESONS CONTR Jamiesons Contract CleanersPt JE000! JED DECOR Jed DecorFL JEEDO1 MICE JEFFREY Mick Jeffrey 07944524050

PL JEROO1 SIMO!I JERSEY Simon Jersey 03704609047

PL JEWOO1 JEWSONS LIMITED Jewsons LimitedPL JGMOO1 J.G.M. SERVICES J.G.M. Services Electricians L 01750 21939

0I.LDL00DDDDLDDL

L0L00L00SSLLLDD0LL0

APPENDIX 11



Pb JIMDD1 JIM’Lb FIX IT Jim’ll Fix It 01450 377771 D

Pb 31M002 JIM’S GARDEN SE Jim’s Garden Service 01750 23427 0

PL JOBDO1 ALAN JOHNSTON Alan Johnston D

Pb KAFDO1 KAFEVEND Kafevend Group Ltd 00008048474 b

Pb KALOO1 KALAMAZOO SYSTE Kalamazoo System Print Plc 0

Pb KE0001 T & R KE0DIE T & R Keddie 0175020710 1.

Pb KEbOOl KELSO GRAPHICS Kelso Graphics D

Pb KENOO1 KENKLEEN LTD Kenkleen Ltd o

Pb KEROO2 BRIAN KER Brian Ker 01096 755814 D

Pb KEVOO1 KEYbINE BUILDER Keyline Builders Merchants Ltd L

Pb KEYO02 CIVICA civica UK Limited 01384 453400 L

Pb KNODD1 KNOWLEDGE PARTN Knowledge Partnership 0131 553 9376 0

Pb KP0001 KPG PROFESSIONA KPG Professional Services 07413934228 b

Pb KPRO01 KPR MIDbINK LTD KPR Midlink btd 01902 494294 0

Pb KRS0O1 K R & S PLASTER K R & s plasterers 01896 668292 0

Pb LPJ0O1 NIKKI LAIDbAW Nikki Laidlaw 0

Pb LANOO1 bANGUAGE LINE Language Line Solutions 0800 169 2079 b

Pb LAWOO1 THOMAS bAWRIE Thonas Lawrie 07885281363 D

Pb LAWOO2 bAW AT WORE Law At Work 0141 271 5555 L

Pb LEGOO1 LEGAL SERVICES Legal Services Agency D

Pb LE0002 GRAEME LEGGE LT Graeme begge btd D

Pb bEWOO1 THE LEWIS GROUP The bewis Group btd 0870 085 7420 D

Pb bIBODl bIBBYS CONTRACT Libbys Contract Cleaners 01835 824398 0

PL bb000l LLOYD bTD LLoyd Ltd 01228 517100 b

Pb bL0002 LLOYDSTSB COMME Lloyds Commercial Finance b

Pb bOUOOl LOUIS FRANCE LT Louis France Ltd 01484 429337 L

Pb LOVOU1 H H LOVE & CO H H Love & Co LLP 0

Pb LOWOOl CAMERON bOWElS Cameron Lowrie 0

Pb LOWOO2 LOWLAND GAS LIM Lowland Gas Limited L

Pb LUMOO1 LUMISON Lumison L

Pb LYNOO1 LYNCH MCOUEEN B Lynch Mcqueen Business Supplie 01896 751555 0

Pb LYROO1 LYRECO LIMITED Lyreco Ut Limited 0845 767 6999 S

Pb M3001 M3 M3 02002545585 b

Pb MACOOI MACbEOD GLASS L MacLeod Glass Ltd L

Pb MAGOO1 MAGNET LTD Magnet bimited 01896 755388 L

PL MAbOOl MALACRII2O MANTE Malacrino Mantels 01612316979 D

Pb MANOO1 MANSFIELD HOUSE Mansfield House Hotel 0

PL MANOO2 MANSFIELD MOTOR Mansfield Motors 0

Pb MAROU2 MARTINSHOUSE Martinshouse Marketing 01450 374730 L

Pb MAROO3 MARSH & RIDDELL Marsh & Riddell Ltd Kevin Marsh 07989563759 L

PL MATOO1 MATT—LOCKS Matt—Locks 01835 869834 L

PL MAZOO1 MAXWELL MOTORS Maxwell Motors Ltd 01573 224189 b

FL MCCOO1 MCCLURE NAISMIT Mcclure Naisndth 0

PL MC0001 RYAN MCGEE Ryan McGee 07961966741 0

FL MCLOO1 KEITH MCLEAN CA Keith McLean Carpets Ltd 0

PL MCLOO2 T MCLEISH & SON T Mcbeish & Sons 0

PL MCLDO3 PAUb MCbEAN GRA Paul Mclean Graphic Design 01896 823626 b

FL MCNDO1 MARTIN MCNALLY Martin McNally D

PL HCNDO2 MCNEIL ELECTRIC Mcneil Electrical D

Pb MDtI001 MDNX MDNX Network Services Ltd L

FL MEDOO1 MEDIA HOUSE Media House 0141 220 6040 L

Pb MEIUO1 MEIGLE PRINTERS Meigle Colour Printers Ltd 01896 753076 0

FL !4ELOO1 MELTEMI COMPANY Meltend Company Clothing Ltd 01603 731330 b

APPENDIX 11



FL MENOO1 MENCO ENVIRONME Menco Environmental services o

PL MESOO1 MESSAGELABS Messagetabs L

FL MICOO1 MICROMAGNETICS Micromagnetics 01993 773350 D

Pt MI0001 MIOBURN JOZ1JERY Nidhurn Joinery Ltd 02450860724 L

Pt MINOO1 MINORPLANET LIM Minorplanet Limited 0

PL MITOO1 MITCHELL (GLASS Mitchell (Glass) Limited D

FL MITOO2 MITIE PROPERTY Mitie Property services (UK) L 01313350202 L

FL M00001 MOODIE & GILCHR Moodie & Gilchrist D

FL MOSOO1 MOSAIC SOFTWARE Mosaic Software L

FL MOUOO1 MOULD GROWTH CO Mould Growth Consultants 0

FL MURO01 MURRAY & BURREL Murray & Burrell D

FL NATOO1 NATIONAL SHOWER National Shower Spares D

FL NEIOO1 G NEIL C Neil 0

FL NETOO1 THE NETWORKING The Networking Company 0845 6340844 D

FL NETOO2 NETWORK CREDIT Networ1: Credit Services 01698 300026 L

FL NEWOO1 DEWEY & EYRE Newey & Eyre 01707 626136 L

FL NICOO1 EDDIE NICHOL Eddie Nichol 0

FL NICOO2 ERIC NICHOLSON Eric Nicholson D

FL NISOO1 NISSAN FINANCE Nissan Finance 0

FL OFFO01 OFFICE DEPOT Office Depot UK Ltd D

FL OLIOO2 DA OLIVER DA Oliver 01450 377941 L

FL ONSOO1 ON SITE SHEIEDDI On Site Shredding Limited 0141 440 1515 D

FL FAFOD1 PAPER SHREDDING Paper Shredding Services 0141 440 1515 L

FL PAXOO1 PTh)(TON & RICHAR Paxton & Richardson D

FL PEAOO1 PEARSON DONALDS Pearson Donaldson D

FL PEAOO2 PEARSONS HOME & Pearsons Home & Garden Centre D1361 002277 0

FL FEFOO1 THE PEFFER PAIN The Peffer Faint Co 01896754413 D

FL PENOO1 PENTRAN Pentran 0141 331 6300 0

FL FEROO1 PIP Personnel In Practice 0131 458 5480 L

FL PHIOO2 PHILLIPS KNOX & Phillips Knox & Arthur 0131 658 1113 0

FL PH0001 PHOENIx SOWAR Phoenix Software Ltd 0870 836 8000 D

FL PHSDO1 PHS GROUP PLC PHS Group plc D292D 851000 L

FL PICOO1 PICKERINGS EURO Fickerings Europe Ltd 01642607161 L

FL FIMOO1 PIMERTON LTD Pimerton Ltd 01896 668660 D

FL FITO01 PITNEY BOWES LT Pitney Bowes Ltd D

FL PLAOO1 PLAIN PARTNERS Plain Partners Petrol Account D

FL FLAOO2 THE PLANNED MAI The Planned Maintenance Consul D

FL PLUDO1 PLUMBASE Plumbase 01416463117 L

FL PLUOO2 PLUMBSTORE Flumbstore L

FL POTOO1 PDTTIE WILSON Pottie Wilson 01315553030 L

FL FOWOO1 FOWERTEC Powertec Electrotechnical Serv 07880725536 L

FL FCWOO2 FOWERSAVE INSUL Powersave Insulation Ltd LL0002 D

FL FRIOO1 HORTON Ronan Horton Ronan 07957363504 L

FL FR0001 PRDBRAND LIMITE Probrand Limited L

FL PSAOO1 PSA FINANCE PSA Finance D

FL PSCOO1 FSC SYSTENS LIFt P50 Systems Limited 0151 346 1640 L

FL PTSOO1 PTS Plumbing Trade Supplies Sure Orr 0116 256 7365/66 L

FL PUBOO1 PUBLIC INTERNET Public Internet Ltd 01865 594000 L

FL PULOO1 PULSANT Fulsant L

FL PWCOO1 PW COMMUNICATIO FW Communications & Support 08456340844 0

FL RAEOO1 DOS JOINERS NDS Joiners 0

FL RAFOO1 RAFFERTY & RAFF Rafferty and Rafferty Photogra 01450 379367 0

FL RAIO01 RAINBOW INTERNA Rainbow International 0

APPENDIX 11



FL RBS0Ol RBS INVOICE FIN RBS Invoice Finance Limited DFL RE0002 GRAHAI1 REDPATH Graham Redpath 07720003002 LFL REIOO1 REILLY Tony Reilly 07764252003 D

FL REI0O2 REIVER BUSINESS Reiver Business Services B

FL REt!GO1 REMBRAND TIMBER Rembrand Timber Limited 01382 323200 0

FL RENUO1 RENTOKIL Rentokil Initial UK Ltd 0203 697 3062 LFL RICOO2 K RICHARDSON (J E Richardson (Joiners) 01573 470633 L

FL RICOO3 RICHARDSON & ST Richardson & Starling 01387 269681 L

FL RICOO4 ANDY RICHARDSON Andy Richardson Joinery 07775893665 0

FL ROBUO1 COLIN ROBERTSON Cohn Robertson L

FL ROBOO2 JOHN ROBERTSON John Robertson & Sons Ltd D

FL ROnDO) A a J ROBSON A & J Robson Ltd D

FL R00001 RODGERS ELECTRI Rodgers Electrical Services Lt 01236 779399 L

FL R00002 CRAIG RODGERSDN Craig flodgerson Craig Rodgerson 07828814603 L

FL ROCOOl RODGER BUILDERS Rodger Builders Ltd 0

FL R00001 ROOF Roof 0844 515 2036 0

FL ROXOO1 ROXBURGHE HOME Roxburghe Home Improvements Lt 0

FL ROXOO2 ROXBURGH KEATIN Roxburgh Heating Stuart Drysdaie L

FL ROXOD3 ROXBURGHE HOME Roxburghe Home Solutions Ltd 01450376000 L

FL ROYOD1 ROYAL MAIL Royal Mail L

FL ROYOO2 RBS INVOICE FIN RBS Invoice Finance Ltd L

FL RSLOO1 RS LANDSCFAING RS Landscpaing Ltd D

FL R00001 RUDKINS Rudkins D

FL RUTUO1 RUTHVEN ALARMS Ruthven Alarms Ltd 01835 824075 D

FL RUTOO2 RUTHERFORDS Rutherfords D

FL RUTOO3 K L RUTHVEN K L Ruthven L

FL SAFOO1 SAFE SERVICES Safe Services L

FL SAGOO1 SAGE SOFTWARE L Sage Software Limited 0845 111 6666 L

FL SALOO1 SALTIRE Saltire D

FL SAtJOO1 SANTANDER INVOI Santander Invoice Finance re U D

FL SAVOO1 FF0 SAVILLS Fpd Savills 01223 347000 L

FL SBBO1 SCOTTISH BORDER Scottish Borders Housing Assoc 01750 724444 L

FL SBSOO1 SBS CUMBRIA LTD 585 Cumbria Ltd 01539 734477 L

FL SC000J SCOTT & FATERSO Scott & Faterson Ltd 01450 372773 L

FL SC0003 SCOTSMAN PUBLIC Scotsman Publications Ltd 0

FL SC0004 SCOTT & COMPANY Scott & Company 0

FL SC0005 SCOTT & FOGGON Scott & Foggon Limited L

FL SC0006 CALUM SCOTT Calum Scott 0

FL SC0007 SCOTTISH BORDER Scottish Borders Council Eleanor Faterson 01835 824000 L

FL SC0008 SCOTTISH ENTERP Scottish Enterprise Borders 0

FL SC0009 SCOTTISH FEDERA Scottish Federation of Housing 0141 332 8113 L

FL SCOO1O SCOTTISH GAS FL Scottish Gas Flc L

FL SCOO12 SCOTTISH POWER Scottish Fower 0141 568 6444 L

FL SCOO13 SCOTTISH WATER Scottish Water L

FL SCOO14 SCOTSHIELD LTD Scotshield Ltd 08448094340 L

FL SCODIS SCOTT—MDNCRIEFF Scott—Mnncrieff 0131 473 3500 L

FL SCROO1 SCREWFIX DIRECT Screwfix Direct 01935 401608 L

FL SECOO1 SECURICOR CASH G4S Cash Services (UK) Ltd 0

FL SHAOO1 SHANKS WASTE NA Shanks Waste Management Limite 023 8074 7777 D

FL SHAOO2 SHARE SHARE L

FL SHAOO3 N SHANKIE ELECT N Shankie Electrical 07940385796 0

FL SHEOOI J & E SHEFHERD J & E Shepherd 01896750150 L

FL SH000I D.R. SHORT D.R. Short 0

APPENDIX 11


Waverley Housing supplier File Print Date 30/11/2017 Page P

PL SHROD1 SHRED—IT Shred—it (East of Scotland) Lt 01383 611210 0EL SIDOD1 SIDEY LTD Sidey Ltd D

EL SITOO1 SYSTEM INFORI4AT System Infornation Technology 01228 574020 DEL SMIOO1 SMITH DESIGN Smith Design Associates 01387 25D579 D

PL SOLOO1 SOLAR CLEANING Solar Cleaning Products Ltd D

EL SDLOO2 SOLAS INSULATIO Solas Insulation Ltd 01389734414 0

EL SOMOOI SOMERVILLE & MA Somerville & MacDonald 01896 823839 0

EL 500001 SOUTHERN HEATIN Southern Heating & Plumbing Lt 01316549797 D

EL 500002 SOUTH EAST HEAT South East Heating Services Lt 0

EL SOVOO1 SOVEREIGN FINAN Sovereign Finance D

EL SEEOO1 SPECTRUM SPEED— Spectrum Speed—Signs 0

EL SEEOO2 SPEEDY HIRE Speedy Asset Services Ltd 01942 327318 L

EL STEOO1 JAMES STEWART & James Stewart & Son L

PL STOOd STORAGE XPRESS Storage Xpress Ltd 0845 241 1874 L

EL SUPOO1 SUPPLIES TEAM L Supplies Tean Samantha Darrien 0843 538 3320 L

EL SUROD1 SUREKILL PEST C Surekill Pest Control 0

EL SWICO1 JAMES SWINTON & James Swinton & Co Ltd Kenny Lynne 01450372470 L

EL TAIOO2 PETER TAIT HYCI Peter Tait Hygiene Supplies L

EL TAYOO1 TAYLOR BRUCE & Taylor Bruce & Co 0

EL TELOO1 JOHN TELFER John Telfer LL0002 L

EL TENOO1 TENANTS INFORMA Tenants Information Service L

EL TEVOO1 TEVIDTDALE Teviotdale Trade Frames Ltd 01450 378396 D

PL TH0002 S & I THOMSON S & I Thomson 0

PL TH0003 THOMSON CO!UNI Thomson Communications Uk Ltd 0

EL TH0004 THOMSON—LOWE AD Levy McCallum Ltd T/A Thomson 0131 220 1680 L

EL TH0005 THORNTON HOPE Thornton Hope John Eaton 0141 249 6101 0

EL TIMOO1 TIMBER CREATION Timber Creations 0

EL TRAQO2 TRAVIS PERKINS Travis Perkins L

EL TR0001 TRUST HOUSING Trust Enterprises Ltd 0131 444 1200 L

PL TUROO1 D TURNBULL 0 Turnbull 01450 374427 L

PL TUROD2 G H TURNER & SO G H Turner & Sons 0

EL TUROD3 TURNBULLS TURNBULLS 01450 372020 0

EL TWEUD2 TWEEDDALE PRESS Johnston Publishing Ltd L

PL TWEOO3 TWEED EC SYSTEM Tweed PC Systems Ltd Mark Catto 01896758226 0

EL TWSOO1 T.W.S. LIMITED T.W.S. Limited 01450370011 0

PL UKTOD1 UK TRAINING UK Training 01704 878988 0

EL UE0001 UPDATE KITCHENS John Rae Ltd/update Systems 01450 378997 L

EL UTIOD1 UTILITY PROJECT UPDS Jim Cunningham 08451770600 0

EL UTTOO1 KEVIN UnERSON Kevin Utterson 01573 410400 0

EL vALOD1 VALUATION OFFIC Valuation Office Agency Admin 03000 514064 L

PL VALOO2 VALUE PLUMBING Value Plumbing 07828461217 U

PL vIZUOI VIZUAL HR LTD Vizual HR Ltd D

EL VTEOO1 VTEC Vtec Solutions Ltd 0845 603 7832 L

EL VWFUO1 vWFS UK LTD WE’S UK Ltd D

EL WALOO1 WALLACE OF KELS Wallace of Keiso 01573 224131 0

EL WALOO2 GARETH WALKER Gareth Walker 01450 376394 0

EL WATOO1 IAN WATSON Ian Watson 0

EL WATOO2 WATER AT WORK L Water At Work Ltd 0

EL WATOO3 DAVID WATSON FO David Watson Forestry 07818083143 L

EL WAUOO1 KEVIN WAUGH Kevin Waugh 01450 371454 0

EL WAVOO1 WAVERLEY BUILDI Waverley Building Services Con 0

EL WESOU1 WEST COAST THER West Coast Surveys Ltd 0190065327 L

EL WILOO1 ELECTRIC CENTER Electric Center 01926 466188 0

APPENDIX 11


Led Supplier Short Name Name Cant act Phone Factor Name Status

PL WILOO2 WILTON Wilton David Gracie 01450 377347 L

PL WILOO3 WILSON SIGNS Wilson Signs 01450 363835 L

PL WOL0O1 WOLSELEY UK LIM Wolseley UK Limited 01765 694355 L

PL W00001 J N WOOD & SON J N Wood & Son 0

PL WOROD1 THE WORK ETHIC The Work Ethic 0131 336 1619 L

PL WOROO2 WORKWEAR Workwear Express 01913707790 L

PL WRIOD2 WRIGHTS HAROWAR Wrights Hardware L

PL KELOO1 XELA SCAFFOLDIN Xela Scaffolding L

PL XEROU1 XEROX Xerox (UK) Limited 0870 400 8901 L

a Y00001 DANIEL R YOUNG Daniel R Young & Son 01835 870285 0

PL YOUOO2 TC YOUNG SOLIC TC Young Solicitors 0131 220 7660 L

a YULOO1 JOHN a MICHAEL John & Michael Yule Michael Yule 01450 373582 0

APPENDIX 11

w:\waverley1\1 live files\company information\(5) plans & strategies\business recovery & continuity plan folder\2017 review\appendices 2017\appendix 12 - risk assessment.docx

Appendix 12

Risk Assessment

Issue Risk & Impact Level of Threat Recommendations

Large quantities of documentation in paper form on premises.

Could increase the scale and intensity of a fire.

Medium Reduce risk by implementing a clear desk policy and filing of documentation in closed cabinets.

General risk of water damage from burst pipes, leaking taps and WCs etc.

Incidents are uncommon but increased at weekends when premises are unoccupied.

Low In winter months, when frost risk is greatest, consideration should be given to keeping heating on at a low level overnight to minimise the risk of burst pipes.

IT/network failure A failure or interruption of any component of the IT installation will lead to temporary suspension of the service process.

High Procedures for data backups are clear and the process and integrity of backup and related data restoration procedures are effective. These should be clearly documented and distributed to relevant staff. Regular tests for validity and recoverability should be undertaken.

High level of dependence on voice communications for provision of key support services.

Loss of any core component of the communications infrastructure would result in degradation of support services.

Low Mobile telephones can be used in the short term.

Retention of employees There is a risk that the unforeseen/unplanned loss of employees could result in degradation of service.

Medium Where possible cross-training and familiarisation programmes should be run to ensure that a second individual is aware of central issues and priorities relating to a colleague’s casework.

w:\waverley1\1 live files\company information\(5) plans & strategies\business recovery & continuity plan folder\2017 review\appendices 2017\appendix 13- sample press release and public notice.doc

APPENDIX 13 SAMPLE PRESS RELEASE

FOR IMMEDIATE RELEASE Waverley Housing has suffered severe damage to its office at 51 North Bridge Street, Hawick as the result of ............................................. There were ....... casualties. Their names will not be released until relatives have been informed. The incident is under investigation and further details will be released as soon as possible. There is no access to the premises and staff have had to relocate on a temporary basis. Waverley will endeavour to ensure that this incident does not cause unnecessary disruption to its services and customers will be kept informed accordingly. Anyone wishing to contact Waverley Housing can do so in the following ways: Telephone: 01450 364200 Email: [email protected] Website: www.waverley-housing.co.uk .......................................................................................................................................... Sample Public Notice

PUBLIC NOTICE

Due to unforeseen circumstances Waverley Housing has relocated to: You can contact Waverley Housing in the following ways: Telephone: 01450 364200 E-mail: [email protected] Website: www.waverley-housing.co.uk


http://www.waverley-housing.co.uk/


http://www.waverley-housing.co.uk/

w:\waverley1\1 live files\company information\(5) plans & strategies\business recovery & continuity plan folder\2017 review\appendices 2017\appendix 14 - call cascade list.docx

APPENDIX 14

CALL CASCADE LIST

CRISIS MANAGEMENT TEAM LEADER

CHIEF EXECUTIVE OFFICER

Exec Assistant (HR)

EMERGENCY SERVICES

BOARD MEDIA HOUSE

BUSINESS SUPPORT MANAGER

OPERATIONS

DIRECTOR

FINANCE MANAGER

IT OFFICER

EXEC ASSISTANT ADMIN

ASSISTANTS CLEANERS

ROYAL MAIL

REGULATOR LOCAL RSLS

OTHER STAKEHOLDERS

PROPERTY SERVICES MANAGER

& HOUSING SERVICES MANAGER

FINANCE OFFICER & FINANCE

ASSISTANTS BANK/

FUNDERS INSURANCE CO

IT ASSISTANT

ICT SUPPLIERS

PROPERTY SERVICES OFFICER

CLERK OF WORKS TRADES TEAM APPRENTICES

CONTRACTORS GROUNDS MAINTENANCE

OPERATIVES UTILITY COMPANIES

HOUSING OFFICERS HOUSING ASSISTANTS

TENANT SUPPORT OFFICER FINANCIAL INCLUSION OFFICER

HOUSING SERVICES ASSISTANTS CUSTOMER SERVICES ASSISTANTS

Boardroom

AWC

WC

Tea

Office

Cl.

Stair 1

Lobby

Anteroom

Office

Chair Store

Tea

Lift

Office

RefugeArea700 x1200

LiftStair 1

nce

Plant Room

(or as shown)

DRG. No.

JOB No.

Scale

Drn

Title

Date

Current Rev

Chk Date

Glasgow

Contract

Architect

N

FLNCONSULTING

SNIG REE

[email protected]

f: +44 (0)141 429 7986t: +44 (0)141 429 7183

G51 1HD

ref by datechk revision

19 Marine CrescentStudio 7

NOTES

Notated dimensions and/or levels to be used only. All dimensions and/or levels mustbe site checked by the Contractor prior to commencing any construction work. Anydiscrepancies must be reported to the Engineer. No assumptions are to be made

IMPORTANT : DO NOT SCALE FROM THIS DRAWING

This drawing is the copyright of FLN Consulting Engineers and must not be copied orreproduced without prior permission.

regarding this drawing.

DRG.No.

E

LiftStair 1

nce

Plant Room

1. Do not scale this drawing - if in doubt ask. 2. All sizes to be checked on site prior to construction. 3. This drawing is the copyright of the author.

0 2 4 6 8 10m

30 Castle Street, Dumfries, DG1 [email protected]

01387 250579

project

client

drawing

scale

date

status

job no.

original size

drawn

passed

checked

51 North Bridge Street, Hawick

Existing Elevations

Waverley Housing

CONSTRUCTIONdrawing no. revision

D2293 AL(0)015 -

11-12-12

1:100 (1:200 @ A3)

A1

JB

www.smithdesign.co.uk

Glasgow Leatherhead Dumfries

s m i t h d e s i g n a s s o c i a t e s

Existing North Bridge Street / West Elevation 1:100 Existing Public Entrance

Existing South Elevation 1:100

Existing Duke Street / North Elevation 1:100 Existing Part East Elevation 1:100 Existing Staff Entrance

Existing East Elevation 1:100 Existing Staff & Public Entrances Existing Gates

ABCEF D 123456781011

1 2 3 4 5 6 7 8 10 11 A B C E FDA B

Existing Ground Floor Plan 1:100 460 sqm GIFA

Existing Lower Ground Floor Plan 1:100 547 sqm GFA

Existing First Floor Plan 1:100 195 sqm GIFA

Existing Roof Plan 1:100

Offices

Offices

Plant

Stair 1Archive

Stair 2

Stair 1

Stair 2

Entrance

Offices

Stair 1

Ex SVP

Ex SVP

C

C

D

D

B

B

A

A

FF

GG

EE

HH

C

C

D

D

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1. Do not scale this drawing - if in doubt ask. 2. All sizes to be checked on site prior to construction. 3. This drawing is the copyright of the author.

0 2 4 6 8 10m

30 Castle Street, Dumfries, DG1 [email protected]

01387 250579

project

client

drawing

scale

date

status

job no.

original size

drawn

passed

checked

51 North Bridge Street, Hawick

Existing Plans

Waverley Housing

CONSTRUCTIONdrawing no. revision

D2293 AL(0)010 -

31-07-12

1:100 (1:200 @ A3)

A1

JB

www.smithdesign.co.uk

Glasgow Leatherhead Dumfries

s m i t h d e s i g n a s s o c i a t e s

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AWCClientAWCBabyChange

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(or as shown)

DRG. No.

JOB No.

Scale

Drn

Title

Date

Current Rev

Chk Date

Glasgow

Contract

Architect

N

FLNCONSULTING

SNIG REE

[email protected]

f: +44 (0)141 429 7986t: +44 (0)141 429 7183

G51 1HD



NOTES





DRG.No.

E

Offices

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Interview 1

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Architect

N

FLNCONSULTINGE SNIG REE

[email protected]

f: +44 (0)141 429 7986t: +44 (0)141 429 7183

G51 1HD



NOTES





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w:\waverley1\1 live files\company information\(5) plans & strategies\business recovery & continuity plan folder\2017 review\appendices 2017\appendix 16 - bank contact details.docx

APPENDIX 16

BANK ACCOUNT INFORMATION

BANK CONTACT NAME CONTACT DETAILS

The Royal Bank of Scotland

Kirkstane House

Fifth Floor

139 St Vincent Street

GLASGOW

G2 5JF

REF: CURRENT

ACCOUNT/DEPOSITS

James Barclay

Corporate Manager

Housing Finance

0141 224 0560

07920 072039

[email protected]

Barclays

Aurora

Level 5

120 Bothwell Street

GLASGOW

G2 7JT

REF: DEPOSITS/LOANS

David Bolton

Associate Director

Public Sector

0141 343 4750

07824 528 469

[email protected]

Deleted: ¶ ...



APPENDIX 17 Information Communications & Technology (ICT) Disaster Recovery Plan Introduction 1.1 This plan has been produced to enable Waverley Housing to identify and deal

effectively with an ICT disaster, thus ensuring the effect, both short and long-term, of such an incident is minimised. It should be read in conjunction with the Business Recovery and Continuity Plan.

1.2 An ICT disaster is an unplanned incident that results in a significant or total loss of

telecommunications, data or the ICT service arising from:

• damage to, loss or destruction of critical parts of the ICT infrastructure; non-availability or destruction of information systems resulting from a virus attack or other external threat.

• temporary loss of service due to equipment malfunction, cable breaks etc. are not classified as a disaster. An ICT disaster can be natural (fire, flood etc.) or chronic (crime, equipment/power failure, human error etc.).

Aims and Objectives

The purpose of this plan is to:

2.1 identify the most critical applications and infrastructure 2.2 ensure service by making critical resources available 2.3 secure our assets 2.4 reduce loss of data and information 2.5 minimise decision making during the recovery plan process 2.6 identify roles and responsibilities before, during and after a disaster 2.7 reduce reliance on certain key individuals 2.8 ensure a safe and orderly recovery within a predetermined timeframe 2.9 ensure processes are in place to help ICT recovery after a disaster 2.10 maintain a sense of security and organisational stability

Responsibilities 3.1 This plan can only be evoked by one of the persons in the Crisis Management Team

as listed in Appendix 2.

Procedure 4.1 The IT Officer, or if not available, the Finance Manager, should be called and

appraised of the situation. They should attend site, if safe to do so, and in conjunction with the Fire Officer, estates personnel etc., as appropriate, make an initial assessment of the situation. If this assessment confirms that significant damage, destruction or loss has occurred then an ICT disaster will be declared and this plan brought into effect.

4.2 Recovery will be managed to ensure that critical systems are restored as quickly as

possible in priority order (Appendix 3). It may be necessary to provide a limited service initially, depending on the extent of the damage to infrastructure and relocation options.

4.3 Funding to cover hire of equipment, replacement equipment and external consultancy

charges will be provided on the authority of the Finance Manager or designated deputy.

4.4 Instigate the ICT Disaster Recovery Plan (Appendix 1)

APPENDIX 1 Action Plan Initial Actions

1. The crisis management team member responsible for instigating the recovery plan must notify other team members immediately.

2. Within the constraints of personal safety, the team should carry out an assessment of

the situation to determine the extent of the damage/destruction/loss and ascertain which systems are affected.

3. They must decide whether to notify external support contractors (Appendix 4) and/or

requisition replacement equipment from the agreed source.

4. They should start an events log (Appendix 5).

5. They must then determine whether: • critical areas are affected • any affected systems can be restored on a limited basis • make an initial report to senior management

Early Action (within the first 4 hours)

1. Establish an operations centre and communications, if necessary.

2. Make a more detailed assessment of the extent of the damage/loss; in particular assess network and telecommunications infrastructure.

3. Locate and validate relevant back-up media if appropriate.

4. Call external support contractors (Appendix 4), if appropriate, and advise them of the extent of damage/loss.

5. Assess likely duration of disruption to critical services and consider re-locating essential users to an alternative site.

6. Ascertain if there is serviceable computer equipment (workstations etc.) in critical

service areas.

7. Update events log.

8. Conduct 3 hour checkpoint meeting: • review initial assessment • make decisions regarding recovery actions and/or implementation of manual

procedures • secure funding if necessary • decide on personnel needed for next phase of recovery

Action (4 hours to 24 hours)

1. Draw up rota for key staff. 2. Arrange (if necessary) for temporary replacement ICT equipment, to be made

available. 3. Prepare a temporary computer room to receive the replacement equipment or make

main computer room serviceable. 4. Check that critical areas can access the network and/or telecommunications and

take remedial action as necessary. 5. Relocate (if necessary) workstations to critical service. 6. Continue to maintain events log. 7. Install replacement servers (if necessary) with assistance as necessary from external

contractors - see Appendix 4. 8. Further checkpoint meeting (ALL).

• review action/progress • revise action plans as necessary • make initial internal announcement via staff listed in Appendix 2 • make initial external announcement if service to clients affected • prepare further report for senior management.

Action (24 hours to full recovery)

1. Continue installation of replacement equipment (if necessary) with assistance as necessary from external contractors (see Appendix 4).

2. Restore from backup. 3. Check that critical areas can access the network and take remedial action as

necessary. 4. As systems become operational, the IT Supervisor in consultation with the disaster

recovery team, to confirm that systems are fully functional before users are granted access.

5. Continue to update events log. 6. Hold daily checkpoint meetings to review progress. 7. Prepare/release further internal statements as appropriate. 8. Prepare/release further external statements if service to tenants and other

stakeholders affected. 9. When recovery complete:

• prepare final report for senior management and board members • review actions taken and lessons learnt • update plan

APPENDIX 2

POSITION

NAME

DIRECT LINE

MOBILE

Finance Manager Reuben Basak 01450 364214 07817 781161

Chief Executive Margaret Ross 01450 364215 07850 938848

Operations Director Gregor Booth 01450 364210 07968 372143

Business Support Manager Margaret Hogg 01450 364205 07713 097756

APPENDIX 3

PRIORITISED SCHEDULE OF RECOVERY

RESTORE

ORDER SYSTEM

1. CAPITA

2. EMAIL (EXCHANGE)

3. USER FILES

4. BACCS

5. PAYROLL

6. BRIXX

7. INSIGHT

8. RAM

9. Sage HR

APPENDIX 4

INFORMATION SYSTEMS SUPPLIERS AND CONTACTS

COMPANY NAME

WEB SITE EMAIL CONTACT NUMBER

SERVICE

Capita / Insight

www.capita.co.uk [email protected] 08701 631800

Housing

Castle Computer Services

www.expertsinvirtualisation.com

[email protected] 0845 230 1314

Hardware/ Software

GB Technologies

www.gbtechnologies.co.uk [email protected]

03330 111011

Telephones/ Internet provider

mimecast http://www.mimecast.com/ [email protected] [email protected]

02078478700

Email

Mosaic Software Ltd

www.mosaicsoftware.co.uk. [email protected] BACCS

EE http://ee.co.uk/help/contact-us [email protected] 0800 0790206

Mobile Phones

Probrand Limited

www.probrand.co.uk [email protected] 08708 539 107

Computer Supplies

Sage www.sage.co.uk 0845 111 5555

Payroll / Personnel Software

The British Computer Society

www.bcs.org/ faq.bcs.org/faq/contact.php 01793 417424

Information

XEROX http://www.xerox.co.uk/ [email protected] 03709005501

Photocopier

O2 O2 Business 0344 8090202

Mobile Phones


http://www.expertsinvirtualisation.com/

http://www.expertsinvirtualisation.com/


http://www.gbtechnologies.co.uk/



http://www.mimecast.com/



http://www.mosaicsoftware.co.uk/


http://ee.co.uk/help/contact-us


http://www.probrand.co.uk/


http://www.sage.co.uk/

http://www.bcs.org/

APPENDIX 5

ICT EVENTS LOG

Date Time Description Action Initials

APPENDIX 6

RECOVERY ACTION PLAN

No. Action 0-4

hrs 4-8 hrs

8-12 hrs

12-24 hrs

Day 2

Day 3

General 1 Request phone transfer

Server Recovery

2 Server Options

a Use Castle Cloud Server

b Use Castle Loan Server

c Purchase new servers, if required

3 Initiate back-up servers (back-up tapes stored off-site)

4 Re-instate Software and Data from back-up

5 Recover BACS & Bankline

6 Recover Sage payroll PC

7 Recover Navision, Sage 50 HR & other ad hoc software

Desktop Recovery

8 Set up PCs (based on priority) – Email, MS Office, CAPITA , other

E-mail 9 Initially, external e-mail can be collected

from mimecast

10 External & Internal e-mail fully functional

ICT Asset Register Appendix 7

Hardware assets

Hardware Number Computer 20 Laptop 27 Phone 6 Printer 5 Router 5 Server 17 TV 1 VM 2 Grand Total 83 Software Assets

Software Number BACSCOM IP 3 SAGE 50 Personnel 1 Sage Payroll 3 CAPITA 48 Office Professional2010 47 Vmware 2 Windows 7 Professional 41 Windows 8 Professional 5 Windows Server 2008 16 Windows Server 2003 1 Grand Total 168

NB More detailed information held by IT Supervisor.

APPENDIX 8

Document Title How to Deal with the Loss of Servers

Responsible Person Steven Pearce, IT Officer

Date of Issue January 2017

Next Review Due November 2017

Please note that these guidance notes should only be implemented by IT staff. In the event that no IT staff are available then contact Castle Computer Services.

1.1. The purpose of these notes is to provide guidance on how to ensure the loss of servers and subsequent disruption to business is minimised by ensuring servers are back online within the earliest possible timescale.

1.2. Determine reason for failure.

1.3. If telephones are affected contact GB Telecom to divert phone lines. 1.4. If appropriate place a message on company website and social media pages to let

customers know that we are temporarily experiencing technical problems and normal service will be resumed at the earliest opportunity.

1.5. In the first instance try to switch the servers off remotely by logging onto 172.16.1.245 and logging into vSphere Client and switching off servers one by one.

1.6. If you are unable to log into servers there is a power switch located on the front of the servers which should be depressed until switched off.

1.7. There are backup servers that may be used for prolonged server outage but will only be as current as the last replication that morning.

1.8. When the server room temperature is low enough i.e. 20 degrees then the server can be switched on.

1.9. If unable to get the servers back into operation within an acceptable time seek the guidance of Castle Computer Services Ltd, for hardware support.