Implementing Incident Command System within a Multi-Company Organization

Jim Salmon Director - Emergency Preparedness

April 28, 2015

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• Iberdrola USA Networks overview

• Benefits of integration

• Incident Command System (ICS)� Area Command

� Incident Command

� Unified Command

• Emergency response roles

• Incident Position Guide (IPG)

Agenda

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Iberdrola USA Networks OverviewFacts and Figures

Service Area 34,000 square miles

Population Served 5 million

Electricity Service 62 counties, 962 cities, towns, villages and townships

Electricity Customers 1,857,000

Miles of Transmission Lines

8,275

Miles of Distribution Lines

66,709

Substations 905

Electricity Delivered 31,570 gigawatt-hours

Natural Gas Service 41 counties, 337 cities, towns and villages

Natural Gas Customers 570,000

Natural Gas Delivered 111 million dekatherms

Benefits of Integration• Internal and external consistency

• Integrates common Incident Command System (ICS) terminology

• Aligns all three operating companies to a common standard- Ease of reporting, tracking and after action review assessment

- Opportunity for standardized training

• Easily deploy employees in roles across operating companies

• Scalability

• Establishes common groundwork for Emergency Operating Procedures (EOPs)

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Introduction to Incident Command System• Modeled after the Incident Command System (ICS) framework

developed by the National Incident Management System (NIMS)

• Benefits:- Flexible

- Scalable

• Allows for Unified Command response with external parties

• Iberdrola USA Networks’ version has two layers:- Incident Command for each affected operating area

- Area Command to coordinate company-wide activity

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Scalability of Area and Incident Command • For significant emergencies,

Area Command may be activated

• For smaller, localized events, only the Incident Command level may be engaged

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Incident

Commander

Safety Officer Public Information

Officer

Operations Section

Chief

Transmission/

Distribution Branch

Director

Substation Branch

Director

Wires Down Branch

Director

Vegetation

Management

Branch Director

Pole Setting Branch

Director

Field Circuit

Coordinator

Circuit Information

Coordinator

Planning Section

Chief

Crew Tracking Unit

Leader

Damage

Assessment Branch

Director

OMS / ETR Support

Branch Director

Logistics Section

Chief

Logistics Support

Branch Director

Dry Ice / Bottled

Water Unit Leader

Food/Lodging Unit

Leader

Fleet Unit Leader

Facility Unit Leader

IT Unit Leader

Special Project

Coordinator

Liaison

(County and Local)

Public Liaison

Officer

New York Only

Supply Unit Leader

GIS Mapping

Support

Security Unit

Leader

Iberdrola USA Networks’ Incident Command• Remaining consistent with a

manageable span of control, Incident Command has six areas:

- Planning

- Operations

- Logistics

- Safety

- Public Information

- Public Liaison (Outreach )

• Additional Incident Commanders are activated if the event affects multiple divisions or energy sources

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Area Commander

Deputy*

Assistant Area

Commander -

Public Information

Officer

Website /Social

Media Coordinator

Assistant Area

Commander -

Public Liaison

Officer

SOEM/MEMA

Liaisons

Assistant Area

Commander -

Finance/Admin

Assistant Area

Commander -

Logistics

Stores Coordinator

Fleet Coordinator

IT Coordinator

Facilities

Coordinator

Dry Ice/Bottled

Water Coordinator

Assistant Area

Commander -

Planning

Contractor

Coordinator

Vegetation

Management

Coordinator

Planning Section

MAG Liaison

Aviation

Coordinator

Resource Tracking

Coordinator

Wire Guard/

Damage

Assessment Coord

OMS Coordinator

Assistant Area

Commander -

Documentation

Documentation

Coordinator

Support Pool

(Admin and Field)

Critical Needs

Branch Director

Security

Coordinator

Food and Lodging

Coordinator

New York Only

Area Command

Deputy Assistant

Customer

Response

Messaging Unit

Leader

Customer

Response

Messaging Support

Email Coordinator

Internal

Communication

Coordinator

Social Media

Reporting

Coordinator

Life Support

Equipment

Customer

Coordinator

Critical Facility

Coordinator

Recorded Call

Coordinator

PLO Support

• To manage span of control, an Area Commander - Deputy can be activated to oversee these six support areas:

- Planning

- Logistics

- Public Information

- Outreach (Public Liaison)

- Finance / Administration

- Documentation

• An Area Command Deputy Assistant can also be activated to perform administrative tasks

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Area Commander - Deputy

• Weather and emergency events have increased in intensity and impact

• Incidents often involve multiple agencies – there’s a critical need to integrate resource management into one operational organization

• Unified Command allows all agencies to engage effectively in the management of the incident

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Unified Command

Emergency Response Roles• Established 70 ICS roles for emergency response

- In addition to 16 “blue-sky” roles (call center, ECC, IT)

- Electric emergency focused, but adaptable to natural gas, pandemic, or cyber and physical security events

• All salaried workforce have an emergency response role

• Area Command model reflects a four-deep bench

- Roles are encouraged to rotate on-call status and establish shifts during multi-day events

• Incident Command roles contain a pool of responders- Activated according to need, availability, location and skill set

• New employees are on-boarded with introductory ICS training and their emergency role assignment

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• Works hand-in-hand with the ICS organization charts to support emergency response and emergency response training

• Modeled after the NIMS Incident Command System – Emergency Responder Field Operations Guide to reflect the utilities sector, and specifically, Iberdrola USA Networks

• Documents Iberdrola USA Networks’ ICS and reviews role responsibilities and reporting

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Incident Position Guide (IPG)

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Emergency Response Roles – ExampleCustomer Response Messaging Unit Leader (CRM -UL) Area Command level

• Incident Position Guide description:- Monitors social media and responds to event-related customer messages

- For a large multi-company event, there may be one CRM-UL supervising a team in each operating company

- The lead serves as the point of contact for the Assistant Area Commander –Public Information Officer (AAC-PIO)

- Consults with the AAC-PIO on customer feedback or challenging responses

• High visibility role; allows AAC-PIO team to manage ever-increasing social media traffic

• Customer Response Messaging Support will be activated if required, reporting to the CRM-UL

• Ideal bench depth of four resources for CRM-UL; eight for support staff

Crew Tracking Unit Leader (CT-UL)Incident Command level

• Incident Position Guide description:- Tracks assigned resources and documents resource types, rest status and

resource gaps using ARCOS Crew Manager

- Works closely with other Incident Command levels to maintain master roster of all resources checked in by Logistics Section at the incident; oversees demobilization activity

- Ensures resources are tracked to their respective reporting locations; and provides relevant information to the receiving supervisor, including safety briefings

• Role feeds data required for ongoing reporting compiled by the Resource Tracking Coordinator at Area Command

• Pool of employees to provide coverage for multiple locations

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Emergency Response Roles – Example

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Questions?