emergency operation plan - vanier college

Emergency Operation Plan

Public Version

Prepared by : Vanier College Safety & Security Services

Created: July 2012 Last Revised: September 2020

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Introduction

The Vanier College Emergency Operation Plan outlines the College’s procedures for managing a wide variety of emergencies that may threaten the health and safety of the community, the integrity of its property and the ongoing classes and activities. Having an emergency operation plan does not prevent incidents from happening. It provides the College and the community, structured guidelines on reacting to events in an organized and efficient way in order to minimize the risks to everyone. It is important that the community is aware of the emergency plan in order to protect themselves and others during an emergency, but also to be knowledgeable of the steps to be taken in order to protect themselves at all times. Vanier College Safety & Security Services has the responsibility of maintaining the Emergency Operation plan, and continually update it whenever new best practices or procedures are published. Feedback may be sent to: [email protected].

Introduction

ICS Command structure

Resources and local information

Personal Preparedness

Communications

Active Threat

Civil disturbance or demonstration

Hostage Situation

Earthquake/Severe Weather

Medical Emergency

Fire

Hazardous material incident

Strange Odour

Evacuation Procedure

Shelter-in-place procedure Hold and Secure procedure

Lockdown Procedure

Elevator entrapment

Seasonal flu and pandemic

Phone Threat

Power outage

Suspicious behaviour & Personal safety Suspicious package/Mail/e-mail

Annexes

mailto:[email protected]


ICS Command Structure

The incident command system (ICS) is a standardized approach to incident management that can be used in any situation, under any circumstances, from a small-scale incident to a disaster type of event. ICS is a flexible system that has been tested and in place for over 30 years in North America. The use of ICS has many benefits such as ensuring the safety of responders, ensures the achievement of set objectives and efficient use of resources. Guiding principles:

• Chain of command: Managers direct and control actions of

personnel under their supervision. The chain of command eliminates confusion by requiring that orders flow only from the direct supervisor of each responder.

• Unity of command: Any responder reports only to one supervisor. At the same time, responders receive assignments only from their one direct supervisor.

• Planning & Organization: Management of an event is done by establishing overarching objectives. Incidents are managed by creating an action plan that identifies specific objectives to be accomplished for each operational period.

• Accountability: Is a principle effective at all levels. All responders must check in before receiving an assignment to ensure the responders are known and how many are assigned in each area. All responses are directed in accordance with the established Incident Action Plan. Each manager must limit their span of control to between 3 and 7 individuals reporting to them, in order to efficiently manage all resources under them.

Main Positions and General Responsibilities

• Crisis Management Group (CMG): Is a group of people from select

departments of the college who are responsible for managing what goes on at the institution. Their primary focus is on recovery and continuation of services: How are they going to get classes back in session? The crisis management group manages how to notify parents, how they are going to bring classes back in session or the cancellation of classes. They have the authority to make policy decisions, commit and obtain resources necessary to protect students and faculties. They may delegate responsibility and authority over the incident to the Emergency Manager. They do not assume a command role on the scene, but they provide policy guidance on priorities and objectives and oversee resource coordination and support for the incident commander.

• Unified Coordination Group (UCG): During an event, the campus takes its lead from the Unified Coordination Group. The UCG is comprised of Director general, the Emergency Manager, and depending on the severity of the event outside agencies such as police, fire, Urgence-santé, utility company representatives, town, and Québec government representatives.

Introduction




Communications

Active Threat


Hostage Situation


Medical Emergency

Fire


Strange Odour



Lockdown Procedure

Elevator entrapment


Phone Threat

Power outage


Annexes



Command Staff

• Emergency Manager: Responsibilities include overall management

for the coordination between entities internal and external to the campus regarding initiatives to implement Prevention, Protection, Mitigation, Response and Recovery Plans (PPMRR) or PPMRR Strategies for all mission phases.

• Public Information Officer: Advises the incident commander on information dissemination and media relations. Provides information to and from the planning section, the community, the media and the crisis management group when required.

• Safety Officer: Advises the Incident commander on issues regarding the safety of the responders. Works with the operations section to ensure the safety of all responding personnel. Has the authority to stop work that is considered hazardous.

• Incident Commander: Representative from any of the organizations represented in the UCG, based on the incident itself and who is most qualified to lead.

CMG Assigned Positions:

• The Crisis Management Group positions includes:

• Director General

• Director, Facility

• Director, Financial Services

• Director, Human Resources

• Director, Vanier Communications

• Director, Information Technologies

• Director, Continuing Education

• Director, Student Services

• Academic Dean

• Registrar

• Emergency Manager

Introduction




Communications

Active Threat


Hostage Situation


Medical Emergency

Fire


Strange Odour



Lockdown Procedure

Elevator entrapment


Phone Threat

Power outage


Annexes



• Structure

Introduction




Communications

Active Threat


Hostage Situation


Medical Emergency

Fire


Strange Odour



Lockdown Procedure

Elevator entrapment


Phone Threat

Power outage


Annexes



Emergency Phone Numbers Numéro de téléphone d’urgence

Vanier Safety & Security Services Police—Ambulance—Fire Department

514-744-7575

Red emergency phone/Téléphone rouge

White intercoms / Intercoms Blanc

911

Services de Sûreté et

Sécurité Vanier College

Police — Ambulance – Service incendie

Other Useful Numbers Autres numéros utiles

Services for students

• Health Services Office

• Counselling service

• Student with Disabilities office

514-744-7885

Services aux étudiants

• Services de santé

• Service d’aide

psychologique

• Bureau de soutien aux étudiants en situation d’handicap

Service Department Montreal Police (SPVM) Neighbourhood police station Poison Control Center Suicide Prevention Helpline Info Santé Drug help and referral Tel-Jeunes

514-744-7500 ext. 7977

514-280-0107

1-800-463-5060

1-866-277-3553 514-723-4000

811

1-800-265-2626 514-527-2626

1-800-263-2266 514-288-2266

Département de Service

Police de Montréal Poste de quartier (SPVM)

Centre antipoison

Centre de prévention du

suicide

Info Santé

Drogues Aide et Référence

Tel-Jeunes

Introduction




Communications

Active Threat


Hostage Situation


Medical Emergency

Fire


Strange Odour



Lockdown Procedure

Elevator entrapment


Phone Threat

Power outage


Annexes


Personal preparedness

Ultimately, every person is responsible for their safety and there are some simple steps that will help to prepare to meet any natural or human made disaster. At Home

• Learn about hazards in your home and community o Find out what natural and technological disasters that could happen in

your community. o Potential hazards include floods, hail, rain, wind, chemical spills,

epidemics and power outage. o Look also around your home for hazards such as chemicals, faulty fire

alarms, etc. • Develop a family emergency plan

o Arrange a meeting with your family members to explain the benefit of having an emergency plan, the potential emergencies and explain what to do in each case.

o Every member of your family should know what to do in the event of an emergency. Preparing for an emergency will reduce fear, anxiety and response time as they will know how to respond.

o Establish 2 meeting points with your family: One outside your home if you have to evacuate for a sudden emergency and one outside your neighbourhood if you can’t return home or asked to leave the neighbourhood by the authorities.

o Teach all family members how to shut off utilities if it is required during an emergency, a leak is suspected or requested by the authorities.

o Take a first aid course that includes CPR. o Find out about emergency plans in your children, school or daycare.

What is your role in a disaster situation? What are the evacuation procedures? Is there an alternate site in case of an emergency?

• Prepare an emergency kit that should include bottle water, non-perishable food, medication, flashlight, radio, batteries, a first aid kit, games to pass time and anything that you may find useful in such a time.

• Practise and maintain your emergency plan. • Twice a year, do a mock evacuation of your home to practise with the children

what is the proper course of action in such a situation. At the College:

• Learn about hazards at work • Learn about how you will be informed of an emergency • Learn about the Vanier College Emergency Operation Plan • Volunteer for First aid/CPR training • Get involved

Introduction




Communications

Active Threat


Hostage Situation


Medical Emergency

Fire


Strange Odour



Lockdown Procedure

Elevator entrapment


Phone Threat

Power outage


Annexes


Communications

Vanier College Communications is responsible for all communications for the college. During an emergency, all communications are handled in accordance with the Crisis Communication Plan. Most college communications with the community can be handled through Omnivox, automated telephone calls, e-mails and through the Vanier College webpage. For updated information, visit the Vanier College webpage as well as associated accounts on social media.

Introduction




Communications

Active Threat


Hostage Situation


Medical Emergency

Fire


Strange Odour



Lockdown Procedure

Elevator entrapment


Phone Threat

Power outage


Annexes


Active threat

The college is considered to be a safe campus. However, active threats can happen anywhere at any time. For everyone’s safety, it is important for the whole community to be aware and familiar with the following procedures. An active threat is defined as an imminent threat to the safety of the community by an individual who uses or threatens to use deadly force by any means. If escaping the building is an immediate option

• Leave the building immediately by the closest exit. • Notify anyone you encounter to leave the building immediately. • Do not activate the fire alarm on your way out, it can create more

targets/opportunities for the aggressor and putting more people at risk.

• When you are leaving the building, raise your hands above your head. This will help the police identify you as non-threatening.

• If the aggressor has a firearm, leave the building with as much speed as possible and move in an erratic fashion making yourself a harder target to hit.

• Move away from the building and find shelter. • As soon as it is safe to do so, contact 911 and then Safety & Security

services. • If police or Safety & Security officers are near the exit, follow their

instructions at all times. • If police or Safety & Security officers are near the exit, provide them

with any information you have. If escaping the building is not an option

• Go inside the nearest room or office that can be locked and attempt to find cover.

• Close and lock the door. Cover the windows. Barricade the entrance if you can. Try to determine if windows on the outside walls can be used for escape or to relay messages to authorities by the use of hand-written signs placed in the window.

• Make it look like there is nobody in the room: Turn off the lights, turn off all audio or video equipment, silence your phone and take shelter

• As soon as it is safe, choose one person to contact the police and/or Safety & Security Services and be prepared to answer the following questions:

o What’s your name? o Where are you? o How many persons with you? o How many shots have you heard? o Have you seen the suspect? Is there only one or multiple

suspects? o What is the location of the suspect? o Can you provide a description of the suspect and his/her

weapon? o Is he still in the school as we talk?

Have you seen anyone wounded or victims?

Introduction




Communications

Active Threat


Hostage Situation


Medical Emergency

Fire


Strange Odour



Lockdown Procedure

Elevator entrapment


Phone Threat

Power outage


Annexes


Active Threat (Continued)

o Where are the wounded individuals?

• Do not answer the door. • If it is safe to do so, make your presence known to external services

by placing a paper sheet on an exterior window with the following information:

o Room Number o Number of persons in the room

Be patient and wait for police officers before evacuating.

Additional information: Police Response

• The primary duty of police officers in such a situation is to proceed

directly to the area and neutralize the threat as rapidly as possible. They will bypass injured people and will not help you escape. Only after the shooter is stopped will they begin to provide other assistance.

• Police do not know who is a threat and who is a victim, it is therefore your responsibility to make you is not seen as a threat:

• DO NOT point toward an emergency responder • DO NOT move toward the emergency responders, let them

come to you. • DO NOT scream or yell • DO NOT protest or argue with emergency responders • Be quiet and comply with all instructions given • Keep your hands visible to the police at all times; the

officers need to see your empty hands to confirm that you are not a threat.

Additional Information: Fire Alarm

• Do not sound the fire alarm, If the fire alarm rings during a lockdown

do not evacuate unless: o You have first-hand knowledge that there is a fire in the

building. o You are in imminent danger. o You have been advised by Safety and Security services or

police services to evacuate.

Additional information: Confronted with the suspect

These are only guidelines provided based on documented actions taken by staff and students in similar situations. These are life and death decisions and only you can decide the best course of action to take in the specific circumstances of the event you are facing. • Comply with the intruder

o Speak only when spoken; do not offer jokes or sarcasm. o Show passive compliance: act relaxed and sit down if

allowed. o Do not turn your back or reach down unless instructed. o Be patient and trust emergency responders. o Weigh any chance to escape carefully.

Introduction




Communications

Active Threat


Hostage Situation


Medical Emergency

Fire


Strange Odour



Lockdown Procedure

Elevator entrapment


Phone Threat

Power outage


Annexes


Active threat (Continued)

Additional information: Confronted with the suspect (Continued)

• In case of an immediate life-threatening event, each individual

should take whatever actions are necessary to protect his/her own life

o If the decision is made to fight: You are fighting for your life, there can be no indecision, and you should be fully and completely committed to disarming and overpowering the attacker. As much aggression as possible should be focused on your attacker.

Introduction




Communications

Active Threat


Hostage Situation


Medical Emergency

Fire


Strange Odour



Lockdown Procedure

Elevator entrapment


Phone Threat

Power outage


Annexes



Although infrequent, civil disturbances may occur on campus and are usually tolerated on campus premises as long as they don’t disturb on-going activities and are limited to the grounds of the college. In the event of a civil disturbance, please be aware of the following information: General guidelines for civil disturbances

• Avoid the area where the disturbance is located. • Avoid provoking or obstructing demonstrators. • If the disturbance is close to your area, stay away from windows and

closed blinds to prevent flying glass. • If you are instructed to evacuate by Safety and Security Services,

secure your work area, log off computers and secure sensitive files. • If security officers are not present, call Safety and Security services at

514-744-7575 to alert them of the situation.

If a riot or a civil disturbance becomes unruly or attempts to enter the building

• Safety and Security Services may initiate a Hold and Secure

procedure as written in this document. • Do not attempt to talk or confront the individuals causing a

disturbance. Safety and security, and local police personnel will handle any interaction with the individuals.

• Avoid physical conflict with any persons even if provoked. • Follow any instructions given by Safety and Security and/or police

officers. • Arrangements will be made for any visitors to leave the premises.

If a civil disturbance gains access to the building

• Safety and Security Services may initiate a lockdown procedure as

written in this document. • Ensure that all offices and non-public areas are locked and sealed off. • Secure any sensitive documents consider backing up any important

computer files, logging off the computer and lock away any disks, files and papers.

• Do not attempt to physically remove or restrain any protesters. Safety and security and police officers will handle any issues with protesters.

• When possible, provide Safety and Security Services updates on what is occurring at your location (how many people are involved, what is their location, what activities are they engaging in, etc.).

Introduction




Communications

Active Threat


Hostage Situation


Medical Emergency

Fire


Strange Odour



Lockdown Procedure

Elevator entrapment


Phone Threat

Power outage


Annexes


Hostage situation

The campus is considered very safe. However, if you are held against your will by an individual, being familiar with the follow procedure is likely to improve the chances of a favorable resolution of the situation. If you hear or see a hostage situation

• Immediately move away from any possible danger and find a safe

location to shelter. • As soon as you are safe, contact 911 and provide the following

information. o Location of incident o Number and description of hostage takers (including

weapons) o Number and description of hostages (including if you have

seen wounded individuals) o Your name, current location and a number to be reached.

• Contact Safety & Security Services and provide the same information. Do not hang up in either case until the dispatcher advises you to do so.

If you are taken hostage

• Remain calm, be polite and cooperate with your captors. • Speak normally. • Observe the captors and try to memorize their physical traits, clothing

or other details that can help provide a description. • If forced to present terrorist demands to authorities, clearly state that

the demands are from your captors. Avoid making a plea on your own behalf or that seems to be on your own behalf.

• Try to stay low to the ground or behind sturdy furniture if possible. Stay away from windows or doors if possible unless being physically restrained by a captor, in which case move as directed.

• Do not attempt escape unless there is an extremely good chance of survival.

• Do not complain, avoid being belligerent and comply with captors instructions.

• Do not draw attention to yourself with sudden body movements, statements, comments or hostile looks.

• If possible, contact 911 and leave the connection open with the phone on mute.

Introduction




Communications

Active Threat


Hostage Situation


Medical Emergency

Fire


Strange Odour



Lockdown Procedure

Elevator entrapment


Phone Threat

Power outage


Annexes



Earthquake, even if rare, are inevitable but the damage from them is not. The steps you take to ensure your safety will reduce injuries, damages and losses. A series of tips and guidelines will help you prepare better for such an event.

Before an earthquake

• Make a note of the location of fire extinguishers and emergency

supplies in your area. • Identify equipment you should shut down to reduce potential

hazards when safe to do so. • Look around your area and decide where the safe spots are located

(sturdy table, desks, etc.). • Always store flammable materials and hazardous chemicals in

containment trays and in approved cabinets. • Keep breakable and heavy objects on lower shelves when possible so

they do not fall and injure someone. • Secure valuable equipment, process tanks, storage tanks, gas

cylinders, closets and materials to prevent loss.

During an earthquake: Inside a building

• Immediately take cover under a desk, against a corridor wall or

between seating rows in classroom. • Do not go into a doorway. • Do not run or panic. • Move away from danger areas: Windows, hanging objects, tall

unsecured furniture (bookcases, cabinets, and appliances) and research or process equipment containing hazardous chemicals. Most injuries and casualties in earthquakes result from falling items.

• Stay under cover until shaking stops. • Watch for falling objects. • If it is safe to do so, turn off and disconnect power to equipment

containing hazardous materials unless needed to keep the material safe.

During an earthquake: Outside

• Stay outside. • Move to an open area away from buildings, trees, overhead wires

and other hazards. • If forced to stand near a building, watch for falling objects.

During an earthquake: In a vehicle

• Stop your vehicle in the nearest open area without blocking the

roadway. • Do not stop under bridges, overpasses or overhead wires. • Stay in the vehicle until the shaking stops.

Introduction




Communications

Active Threat


Hostage Situation


Medical Emergency

Fire


Strange Odour



Lockdown Procedure

Elevator entrapment


Phone Threat

Power outage


Annexes


Earthquake/Severe Weather (Continued)

After an earthquake

• Evacuate the building ONLY if any of the following are observed:

o Smoke and/or fire o Fire alarm and/or sprinkler is activated o Other life-threatening hazards o Serious and/or structural damage o If the order to evacuate is given

• Take your emergency supplies, car keys, purse and/or wallet with you. You may not be allowed to re-enter the building.

• Do not use the elevators. • Do not use plumbing, light switches or gas until utility lines have been

verified. • Do not move seriously injured people unless they are in obvious and

immediate danger (Fire, building collapse, etc.). Take note of their location and report it to a Safety & Security officer.

• Avoid using phones for non-emergency purposes. • Do not use matches, lighters or candles. • Open doors carefully. • Be vigilant for aftershocks. • Do not attempt to re-enter the building until emergency

management personnel has given clearance to return. • Wait and follow instructions given by Safety & Security personnel and

emergency responders. If trapped in a building

• If a window is available, place an article of clothing outside the

window as a marker for emergency responders. • If there is no window, regularly tap on a pipe or wall so that rescuers

can hear where you are. • If possible, use a flashlight or whistle to signal your location. • If possible, pull a manual fire alarm pull station. • Shout only as a last resort. • Avoid unnecessary movement. • Cover your nose and mouth with anything you have on hand.

Severe weather may include storms that could bring significant accumulations of ice, snow or rain. This may affect different important systems such as power and transportation. Please be aware of the following guidelines:

Before the storm

• Be aware of the weather forecast and stay updated on the changing

condition of a storm. • Have a stash of emergency supplies in an area you may find yourself

stranded in (Office, home, car). Supplies should include: Non-perishable food, flashlights, prescription medicine, first aid supplies and bottled water.

Introduction




Communications

Active Threat


Hostage Situation


Medical Emergency

Fire


Strange Odour



Lockdown Procedure

Elevator entrapment


Phone Threat

Power outage


Annexes


Earthquake/Severe Weather (Continued)

Before the storm (Continued)

• Establish an emergency preparedness plan with your family. The plan

should include: o Plan on a place to go when a storm warning is issued

depending on where you are (Home, school, work, car, etc.). o Plan for a friend or relative that is designated as a point of

contact for your family if you are separated during a severe storm.

o A location where your family members can meet if separated during the storm.

During the storm

• Seek shelter inside the closest building. • Stay safe, warm, dry and calm. • Seek a safe location where you and your co-workers can use as a

shelter. • Gather any emergency supplies that may be available. • Contact and inform Safety & Security Services of your location and

number of people with you.

Introduction




Communications

Active Threat


Hostage Situation


Medical Emergency

Fire


Strange Odour



Lockdown Procedure

Elevator entrapment


Phone Threat

Power outage


Annexes


Medical Emergency

All members of the community are encouraged to enroll in first aid courses. Medical emergencies may happen at any time and such knowledge may allow you to save a life. Be aware of the following procedure.

If immediate medical attention is required or the injury is life threatening:

• Call 911 and provide all the required information. • Call Safety & Security Services and provide them with the same

information. • If you are qualified, provide first aid. • Always wear protective gloves if available. • Do not attempt to move a person unless they are in immediate danger • Safety & Security Services officers will respond with first aid

equipment and will provide basic first aid. They will also use prearranged protocols to respond to the specific type of emergency.

• Do not leave the scene until instructed to do so by an officer of Safety & Security services or emergency responders.

• Assist the Safety & Security officers with any questions they have or information they need.

For non-life threatening injuries

• Call Safety & Security Services and provide them the following

information: o Name o Location o Description of the situation

• If you are qualified, you may provide first aid. • Wait for Safety & Security Services officers and provide them with the

assistance they need.

For sickness or minor injuries

Minor injuries can be defined as the victim being able to walk on his own with very little or no difficulty. Between 8:30 a.m. and 5 p.m. during school days: • The victim may choose to go to Health Resource Centre in C-203. At any other time: • Contact Safety & Security Services who will proceed to your location

to provide assistance and first aid.

First aid tips

Bleeding • Press directly on wound with sterile gauze, sanitary napkins, clean

handkerchief or hands. • Maintain steady pressure until the bleeding stops. • If an arm or leg is bleeding, keep it elevated until emergency

responders arrive.

Introduction




Communications

Active Threat


Hostage Situation


Medical Emergency

Fire


Strange Odour



Lockdown Procedure

Elevator entrapment


Phone Threat

Power outage


Annexes


Medical Emergency

First aid tips (continued)

Choking • Do nothing if the victim is coughing or gasping, encourage them to

continue to do so. • If the person’s air passage is blocked, apply abdominal thrusts

(Heimlich maneuver). Hold the victim from behind with your hands over the belly button area and keep your feet firmly planted on the ground one in front of the other separated by approximately 24 inches (two feet); quickly squeeze in and up until the object is expelled. Be prepared to support the individual if they collapse as a result of oxygen depletion.

Seizure • Protect victims from self-injury, remove anything within reach of the

person that may cause harm if struck. • Do not hold the person down. • Do not put anything in the person’s mouth. • Do not give the person water, pills or food until fully alert. • After seizure, place the victim in recovery position. Watch for

vomiting to prevent the victim from choking. Keep the victim comfortable in recovery position until emergency responders arrive.

• If the seizure last longer than 5 minutes call 911 and Safety & Security Services.

Shock • Call 911 and Safety & Security Services. • Keep the victim warm and calm, with legs slightly elevated, until

emergency responders arrive. Unconscious/Unresponsive • Call 911 and Safety & Security Services. • Check for breathing: If the victim is not breathing, initiate CPR. Gently

tilt the head back and lift the chin to open the airways; watch chest and listen for air from the mouth. If not breathing, pinch the nose and give two slow, full breaths.

• Watch the chest rise and fall during each breath. • If an automated external defibrillator (AED) is available, follow

instructions and apply. Administer CPR as required. • To administer CPR: Press down with the palm of your hand on the

middle of chest keeping arms straight and elbows locked 30 times and give two breaths. Repeat until help arrives.

Introduction




Communications

Active Threat


Hostage Situation


Medical Emergency

Fire


Strange Odour



Lockdown Procedure

Elevator entrapment


Phone Threat

Power outage


Annexes


Fire

Actual fires are a rare occurrence at the college. However, it still remains a serious threat and may happen at any time. Always be aware of your surroundings and respond appropriately to all fire alarms. Always keep fire doors closed and know where the nearest fire extinguisher, pull box and assembly points are for the places you frequent the most. If a fire alarm occurs

• Only if it is safe to do so, take your emergency supplies, car keys, purse

and/or wallet and other personal items. • Never attempt to save possessions at the risk of personal injury. • Proceed to the safest exit or stairwell. Never use the elevators. • If you are the last to leave an area, close the doors behind you to confine

the fire. Do not lock the doors as it could hamper access to emergency responders.

• If the area has smoke: o Stay low to the ground. Crawl if necessary. o Assume smoke and/or fumes are hazardous o Use a wet cloth, if possible, to cover your mouth and nose.

• Before opening any doors, feel the upper, middle and lower part of the door with the back of your hand.

• If the door is hot or smoke is visible, DO NOT open the door. Look for an alternative exit.

• If the door is cool, brace yourself against the door and open slowly. • If safe to do so, confine the fire by closing any windows or doors. • Never go back into a burning building. • Move away to the building to a safe distance (50 meters)

o Once in a safe location, contact Safety & Security services (7575) and give the following information: Your name Telephone number Location of fire (Building, floor, room, etc.) Severity of fire Are people or hazardous equipment involved or in

immediate danger • Once you report to the designated assembly point, report any noted

hazards or remaining personnel. • Do not return inside the building until instructed by Safety & Security

personnel or the Building Fire Warden.

If you are trapped inside your office or classroom

• Immediately contact 911 and give the following information:

o Your name o Telephone number o Your current location and the location of the fire o Number of persons with you

Introduction




Communications

Active Threat


Hostage Situation


Medical Emergency

Fire


Strange Odour



Lockdown Procedure

Elevator entrapment


Phone Threat

Power outage


Annexes


Fire

• Wedge cloth material along the bottom of the door to keep out the

smoke. • Close as many doors as possible between you and the fire. • Once you have secured your location, contact Safety & Security

Services and provide the following information: o Your name o Telephone number o Your current location and the location of the fire o Number of persons with you

Additional information

• If your clothes or those of another are on fire: STOP, DROP and ROLL. • If you are faced with a small fire (such as a trashcan fire) and it is safe

to do so, use an extinguisher to control the fire using the PASS method:

o Pull the pin o Aim at the base of the fire o Squeeze the nozzle o Sweep back and forth

Specific procedure: Animal Health Technology Department

• Animals in the custody of the animal health technology department

may be evacuated during a fire alarm only if there is no risk to human life during the operation

• peoples assisting the evacuation of animals are not allowed to re-enter the building after having evacuated for any reason.

• Animals have to be evacuated in the safest way for the occupants of the building. The animals should be caged at all times.

• Animals should be evacuated by the closest and least occupied staircase available.

• Animals should be stored in the steam plant as soon as possible. • The chosen warden for the Animal Health Technology Department will

be responsible for future action based on established departmental procedures.

Introduction




Communications

Active Threat


Hostage Situation


Medical Emergency

Fire


Strange Odour



Lockdown Procedure

Elevator entrapment


Phone Threat

Power outage


Annexes



The college uses a variety of hazardous materials around the Campus, if a chemical spill occurs or if a gas leak is detected follow this procedure:

If the incident is a health-threatening release

Note: Unknown chemical release should be treated as life-threatening • Advise other occupants of the incident. • Close all ignition sources, if it is safe to do so. • Evacuate the area and close all doors to isolate the area if it is safe to

do so. • Proceed to a safe location. • Contact Safety & Security Services to inform them of the incident and

provide the following information: o Your name o Contact number o Location of the incident o Name of the material o Quantity involved o Time of incident o Is anyone injured or has been exposed to the material o If a fire or explosion is involved

• If there is a risk of explosion, fire or toxic fumes, pull the fire alarm and follow Evacuation Procedure.

• Know the location of the closest MSDS reference binder and have it available for emergency responders.

If the incident is not a health-threatening release

• Advise other occupants of the incident. • If you have appropriate knowledge and equipment and face with a

minor spill of a known chemical, you may clean up the spill yourself. • If the spill is larger or you do not have the appropriate equipment or

knowledge or that the spill is an environmental hazard, contact Safety & Security Services and provide the following information:

o Your name o Contact number o Location of the incident o Name of the material o Quantity involved o Time of incident o Is anyone injured or has been exposed to the material

• In all cases, Safety & Services must be contacted so that the incident may be documented.

• If an individual has been contaminated: o Remove any contaminated clothing o Use emergency eyewash or shower for a minimum of 15

minutes

Introduction




Communications

Active Threat


Hostage Situation


Medical Emergency

Fire


Strange Odour



Lockdown Procedure

Elevator entrapment


Phone Threat

Power outage


Annexes


Strange odour There is a possibility that in your time at the College, you may come across a strange odour. Please follow this procedure:

Strange Odour

• If you notice an unusual odour but do not feel ill or uneasy, contact

Safety & Security services to advise them of the situation. • If you notice an unusual odour and start to fill ill or uneasy, advise

others in the area to leave and then leave the area immediately. • From a safe location, contact Safety & Security Services and provide

them with the following information o Your name o A contact number o The location of the odour o Describe the smell

Heavy gas or rotten egg odour

Note: A rotten egg odour is associated with natural gas and may indicate a leak. • Do not activate the fire alarm or turn on any lights, electrical

appliances or cell phones. • Evacuate the building immediately, alerting co-workers via word-of-

mouth. • Once outside the building, move away from the building. • From a safe location, contact Safety & Security Services. • Do not re-enter the building until instructed to do so by Safety &

Security services.

Introduction




Communications

Active Threat


Hostage Situation


Medical Emergency

Fire


Strange Odour



Lockdown Procedure

Elevator entrapment


Phone Threat

Power outage


Annexes



Evacuation of a College Building may occur for a variety of reasons. Always evacuate the building when any of the following occurs:

• The fire alarm bell activates (unless in an active threat scenario). • You are instructed to evacuate by an Emergency Warden, your supervisor, a

member of the Evacuation team or by Safety & Security officers. • An emergency is evident in your area. • You are instructed by an emergency notification (intercom, etc.).

Evacuate the building immediately

• If it is safe to do so, secure hazardous materials and turn off

equipment before leaving. • Calmly proceed to the nearest, safe exit. Walk, do not run, push or

crowd. • Use only the stairs for the evacuation. Stay on the right and use the

handrail. • Accompany and help any individual with special needs, visitors or

colleagues who appear to need direction or assistance. • Close doors behind you but do not lock them. • Verify doors for heat before opening. Do not open if hot. • When exiting, move 70m away from the building. • When exiting, check in with the emergency warden and provide any

information or hazards you have noted during evacuation. Identify yourself and remain available to provide information to Safety & Security officers or the authorities.

• Stay out of the way of emergency responders who are responding to the incident.

• Do not block streets, driveways or entrances/exits. Evacuation of people with disabilities

It is suggested that people with disabilities prepare for emergencies by learning the location of exit corridors and enclosed stairwell and by informing co-workers, professors and or classmates of the best methods of assistance during an emergency. Hearing impaired Hearing impaired individuals should have no problem with the evacuation. Difficulty may occur at the time of alarm where the person may not hear or be aware that there is an evacuation underway. • Co-workers and colleagues should ensure that the hearing impaired

is aware that an evacuation is ordered. • Instructions to evacuate can be given by writing a short explicit note

to evacuate.

Introduction




Communications

Active Threat


Hostage Situation


Medical Emergency

Fire


Strange Odour



Lockdown Procedure

Elevator entrapment


Phone Threat

Power outage


Annexes



Visually impaired Visually impaired individuals will be familiar with their surroundings and frequently travelled route. They are usually able to evacuate with the normal flow of people and should pose no serious issues during an evacuation. • Visually impaired individuals should take the time to learn their way

to and from at least 2 exits in the area they are working. • Visually impaired individuals may need assistance in evacuating. As

an assistant, you should: o Lead the visually impaired individual by inviting him to grasp

your elbow. This will enable you to guide the person and help them gain information about doors and steps by having them walk half a step behind you.

o The assistance should provide all information to the visually impaired to ensure a safe evacuation. Evacuation such as: where you are, where you are going, presence of obstacles, etc.

o Once outside and at a safe distance, the assistant or another sighted individual should remain with the visually impaired until the emergency is over.

Mobility impaired • If there is no immediate danger, mobility impaired individuals will be

evacuated after the main flow of traffic has passed to avoid accidents and keep a rapid evacuation pace.

• Move next to the nearest safe stairwell and communicate with Safety & Security services at 514-744-7575 or by using a red phone to advise them of your location.

• Only enter the stairwell if the main flow of traffic has passed or that there is an imminent danger to your safety.

• Await the assistance of a volunteer, security or emergency services. • If people ask if you wish to be picked up, you must realize they are

not trained to lift and carry a person.

Introduction




Communications

Active Threat


Hostage Situation


Medical Emergency

Fire


Strange Odour



Lockdown Procedure

Elevator entrapment


Phone Threat

Power outage


Annexes


Shelter-in-place procedure

Shelter-in-place procedures are usually put in place when the college is faced with an external environmental or weather-related situation. This procedure is used when it is not possible or advisable to evacuate the college and that it is necessary to keep occupants inside the buildings for their safety. Examples of situation where a Shelter-in-place may be recommended may include chemical spills, blackouts, explosions or extreme weather conditions. General Guidelines

• Once the shelter-in-place protocol is activated, a message will be

broadcast through the communication system to advise the community of the situation and protocol.

• People may enter and remain in the building for the duration of the emergency.

• All doors and windows should be closed for the duration of the emergency.

• If it is determined that the air intake could pose health or safety risk to occupants, heating, ventilation and air conditioning units should be turned off to prevent outside air from entering the buildings.

• Normal operation may continue within the building.

Introduction




Communications

Active Threat


Hostage Situation


Medical Emergency

Fire


Strange Odour



Lockdown Procedure

Elevator entrapment


Phone Threat

Power outage


Annexes


Hold and Secure procedure

Hold and secure procedures are used when a threat is present outside the school or near school premises. The event poses no immediate danger to the community as long as people remain inside the building for their safety and the perimeter of the college is secured. An example of a situation which may call for a Hold and Secure would be an armed robbery near the college property). General Guidelines

• All schools door will be locked and supervised either by security

personnel or designated staff members. • Ensure that teachers with students who are on outside activities are

moved into the nearest building. • All movement in and out of the college will be restricted. Nobody will

be allowed to enter the College for the duration of the event. Anyone attempting to leave the building will be strongly advised to remain in the building for their safety for the duration of the event and directed to a designated exit if they still wish to leave.

• Exterior windows should be covered or blinds drawn where it is possible.

• Normal operations may continue within the College.

Introduction




Communications

Active Threat


Hostage Situation


Medical Emergency

Fire


Strange Odour



Lockdown Procedure

Elevator entrapment


Phone Threat

Power outage


Annexes


Lockdown Procedure

Lockdown is an extremely rare occurrence and will only be used in case of imminent threat to the safety of the community when faced by a hostile or armed threat.

General Guidelines

• Once a lockdown is established, a continuous recorded message will

be broadcast through the intercom to advise the community of the threat and the actions to take to ensure their safety.

• If you reasonably believe that you can escape without being harmed, do so. Once outside, move away from the building and take cover.

• Proceed to a room that can be locked (classrooms, offices, etc.). • Lock all windows and doors, cover windows and stay out of sight. • Turn off lights (to make the area seem unoccupied). • Silence all phones but do not turn them off completely. • Keep occupants calm, quiet and out of sight. • Seek cover in the room and barricade the room. Place as much

material as possible between you and the threat. • As soon as it is safe to do so, designate 1 person to contact 911 per

room and provide the following information: o Your name o Telephone number where you can be reached o Current location (Vanier College and room number) o Number of occupants in the room o Number of wounded in the room o Any information you may have in regards to the threat

• When approached by emergency responders: o Do not approach them, let them come to you. o Raise your hands above your head. Do not make any rapid

movements or movements toward the emergency responders. Showing your hands and remaining calm will allow responders to assess you and determine if you’re a threat.

• Remain undercover until you are advised by emergency responders that it is safe to leave the area.

• You will also be receiving additional information through the intercom broadcast. An “all clear message” will indicate that the threat has passed.

• Do not sound the fire alarm, If the fire alarm rings during a lockdown do not evacuate unless:

o You have firsthand knowledge that there is a fire in the building.

o You are in imminent danger o You have been advised by Safety and Security services or

police services to evacuate.

Introduction




Communications

Active Threat


Hostage Situation


Medical Emergency

Fire


Strange Odour



Lockdown Procedure

Elevator entrapment


Phone Threat

Power outage


Annexes


Elevator Entrapment

Even if the elevators are well maintained, there is a possibility of failure. There are no inherent risks of being trapped in an elevator such as risk of falling or breathing issues. If you happen to be in an elevator when one fails, follow the procedure described below.

If you are in an elevator when it fails:

• Do not try to force the doors open or attempt to get out of the

elevator. This will trigger additional safety mechanisms that will lengthen the time it will take to get you out of the elevator.

• Use the emergency phone in the elevator to get in contact with a Safety and Security officer. If for some reason the elevator phone fails, attempt to use a cell phone. If there is no signal on a cell phone, attempt to attract attention to yourself by making noise and calling for help. Provide the following information:

o Building o Where the car is stopped if known o How many people in the elevator o If there is a medical emergency for anyone inside the

elevator • Wait until the dispatcher advises you to disconnect. Safety &

Security officer will be dispatched to assist you. • If the line disconnects call again. Some emergency phones are

designed to disconnect after a given amount of time to avoid tying up emergency lines.

• Assist the other passengers to remain calm if necessary.

If you hear an elevator alarm or strange noises coming from an elevator:

• Call Safety & Security Services to inform them of the situation. • Attempt to establish contact with whoever is inside and gather

information about the situation. • When a Safety & Security officer arrives, provide him with the

information you have.

Introduction




Communications

Active Threat


Hostage Situation


Medical Emergency

Fire


Strange Odour



Lockdown Procedure

Elevator entrapment


Phone Threat

Power outage


Annexes


Seasonal flu and pandemic influenza

Influenza or flu is a contagious respiratory illness cause by particular strains of viruses. Seasonal flu occurs every year, typically in the fall and winter. Pandemic flu is different. It is a global outbreak of the influenza disease that occurs when a new influenza virus appears in the human population. Because people have little or no immunity to the new strain, serious illness can occur, and the virus can spread easily and rapidly from person to person with no vaccine immediately available. In the event of a pandemic outbreak, campus officials will work closely with the local Centre de Santé et Services Sociaux (CSSS) and public health officials to determine the best course of action to reduce the risk of infection. In the event of a pandemic that poses a threat to the College community, College officials will issue regular updates through the use of the internet, e-mail, telephone and other media, depending upon their continued availability. Advisories to staff members will be issued through Human Resources, Faculty will be directed through the Academic and Faculty Deans; and students will receive information from Services for Students. There will also be regular updates via the College homepage and Vanier College Safety & Security Services. Flu prevention recommendations

• Talk to your preferred health care practitioner of vaccines and

make yourself aware of their benefits and possible health risks • keep immune systems strong with regular exercise, nutritious

foods, sufficient sleep and plenty of fluids. • Wash frequently hands with soap and water. Avoid touching

your eyes, nose or mouth. Germs are often spread when a person touches something that is contaminated with germs and then touches his or her eyes, nose or mouth.

• Avoid crowds. • If you are sick or if you are in contact with a sick person, consider

wearing a face mask. • Avoid sharing eating utensils, water bottles, towels or bedding

without first washing these items with soap and hot water. • Clean surfaces that are soiled with bodily fluids with a

household disinfectant while wearing gloves. • Cover your mouth and nose with a tissue when coughing or

sneezing, throw tissue in the trash after use. If tissue is not available, direct cough or sneeze into the bend of your elbow, not into your hands.

• Stay home from work, classes or errands when sick with a fever or actively coughing.

• Avoid close contact with people who are sick. • Stay informed about developments regarding a pandemic

influenza by visiting Vanier College webpage.

Introduction




Communications

Active Threat


Hostage Situation


Medical Emergency

Fire


Strange Odour



Lockdown Procedure

Elevator entrapment


Phone Threat

Power outage


Annexes


Phone Threat

It is possible that a faculty member or a staff member receives a threatening phone call. It is important to follow the procedure and gather as much information as possible on the caller. In all cases

• Stay calm • Listen carefully and take notes. Be polite and show interest in the

caller. Keep the caller talking so that you can gather more information.

• Once the call is complete, call 911 from a college phone. If possible, have a colleague contact 911 for you while on the phone with the threatening individual (stay far enough away as not to be heard by the caller).

• Complete the phone threat report (available in annex) as soon as the conversation is complete. Record caller information and as many details as you can remember. This information will be used by police services in their investigation.

• Alert your supervisor of the situation. • Alert Safety & Security services of the situation. • Do not discuss the threat with anyone else. • Follow instructions from the 911 dispatcher and Safety & Security

officers. In the case of a bomb threat:

• Additionally to the above procedure, • Try to keep the caller talking by asking the following questions:

o When will it explode? o Where is it located? What building? What room? o What kind of bomb is it? o What does it look like o What will cause it to explode? o Why are you doing this? o What is your name? o Where are you calling from? o Did you place the bomb? o How many or is there more than one bomb?

• When you contact Safety & Security Services, a decision will be

made by the incident commander if an evacuation should be ordered.

o If you are asked to evacuate, make a note of anything unusual or out of place but DO NOT TOUCH ANYTHING.

It is imperative that if you are evacuating to do so in the exact manner that has been explained by Safety and Security Services or Emergency Responders. It is very important to relay specific instructions provided by the person who called.

Introduction




Communications

Active Threat


Hostage Situation


Medical Emergency

Fire


Strange Odour



Lockdown Procedure

Elevator entrapment


Phone Threat

Power outage


Annexes


Power outage

Power outages can be caused by a variety of circumstances. The college is equipped with emergency generators that are capable of providing enough power to go about your daily business. It is unlikely that the college will experience a blackout but the community should be aware of the following procedure: Be prepared:

• Keep a flashlight and batteries accessible. • Know the location of the nearest exit.

If a power outage occurs

• Assess the extent of the outage in your area. • Contact Safety & Security services and provide them with your name,

location and information you may have regarding the power outage. • If you are in total darkness and unsure on how to leave, provide that

information to Safety & Security services who will meet you are your location.

• Turn off or unplug any non-essential equipment such as computers, printers, etc.

• If persons are in darkened areas, help them move to safety. • Do not use open flames or candles for lighting. • If you are in an elevator during the power outage, stay calm. The

elevator should return to a predetermined floor and the doors will open to let you out. If the elevator doesn’t seem to be working at that time, refer to the Elevator Entrapment procedure.

• If you are asked to evacuate and it is safe to do so, secure any hazardous materials.

Evacuation in a power outage

• If you feel that you must evacuate the building, contact Safety &

Security Services to inform them of the reasons, provide them your location and your intentions.

• Crawl on your hand and knees. Do not stand. • With the back of your right hand, feel and follow the wall to your right. • Sweep your hand in an up and down movement, feeling for door

knobs. • Feel any door for heat before you open it. • With your left hand, sweep in front of you for obstacles or stairs. • Crawl down stairs backward, feeling the steps with your feet. • Never lose contact with the right-hand wall, you will eventually find

an exit.

Introduction




Communications

Active Threat


Hostage Situation


Medical Emergency

Fire


Strange Odour



Lockdown Procedure

Elevator entrapment


Phone Threat

Power outage


Annexes


Suspicious behaviour & personal safety

Vanier College is considered to be a safe campus. However, since the College is open to the public, it is possible for non-community members to gain access to the premises. For your safety; lock all office doors and ground-floor windows, or windows that open to a balcony whenever a room is left unattended. If you are working in an open area, keep your valuables in a locked drawer or cabinet. If you are using a laptop, never leave it unattended and place it in a locked drawer if you have to leave the area. Consider purchasing a security cable if you are using a laptop frequently. If you are a victim, involved in or witness to a suspicious behaviour.

In the event that you are a victim, involved in or witness to an individual behaving in an unusual or suspicious manner or an individual is disorderly, intoxicated, committing vandalism or other destructive or criminal acts, proceed as follows: • Do not take unnecessary chances. • Keep a safe distance from the person. Watch him/her only if it is

safe to do so. • Do not attempt to talk with or remove the individual yourself. • Contact Safety & Security Services and provide them with the

following information o Nature of the incident o Location of the incident o Description of person(s) involved o Location of person(s) involved o Your name, location and contact number

• Get a good description of the suspicious person if it is safe to do so. Note height, weight, sex, color, approximate age, clothing, method and direction of travel, name if known. This information is vital to assist in identifying the suspect and the investigating officers.

• Should a suspicious person attempt to leave the scene in a vehicle, note the make, model, color, licence plate number and outstanding characteristics. DO NOT attempt to stop him/her.

• Remain where you are until Safety & Security services officers arrives

• Do not interfere with: o Persons committing the crime/creating a disturbance o Safety & Security or police officers on the scene

Personal safety tips

• Be observant and aware of your surroundings at all times. • Keep a list of emergency numbers with you or in your phone. • If you feel uneasy about a strange or unusual noise, Contact Safety

& Security Services. • Secure your valuables. • Lock your door, cabinets, desk, etc., whenever you leave the office

unattended. • Always keep the door to your room locked when you are working

alone.

Introduction




Communications

Active Threat


Hostage Situation


Medical Emergency

Fire


Strange Odour



Lockdown Procedure

Elevator entrapment


Phone Threat

Power outage


Annexes


Suspicious behaviour & personal safety (Continued)

Personal safety tips (continued)

• Do not let people into a locked building or office. If they require

access and they do not have it by their own means, advise them to contact Safety & Security Services. If the person harasses you, call Safety & Security Services.

• If a suspicious person is seen roaming around, or suspicious calls are received, contact Safety & Security services immediately. Do not investigate a suspicious person or noise by yourself.

• If you need to work late, you may want to move your car closer to the building before dark and as parking spots become available.

• Remember to always lock your car. Do not leave valuables in plain sight in your car; remove all briefcases, computer cases, tote bags, gym bags, and all electronic accessories. Also, remove any mounting devices for the electronic equipment from the vehicle or conceal them so they are not visible to anyone looking into the vehicle. A mounting device left in view may be an indicator to the thief that it’s associated electronic devices may still be hidden in the vehicle.

• Walk with a friend whenever possible. If you are uneasy going to your vehicle by yourself and have no one with you, you can contact Safety & Security Services to ask for an escort.

• Walk in an alert and confident manner, actively pay attention to your surroundings and do not wear earphones.

• Choose the best lit and most travelled paths when walking. • Consider taking a self-defence course. • If you have a bicycle on campus, please ensure you lock your bike

and both tires and remove any accessories that can be easily stolen. U-Locks are the most secure type of bicycle lock.

Introduction




Communications

Active Threat


Hostage Situation


Medical Emergency

Fire


Strange Odour



Lockdown Procedure

Elevator entrapment


Phone Threat

Power outage


Annexes


Suspicious package/Mail/E-Mail Although unlikely, Staff or faculty may receive or observe a suspicious package. The following sections cover the common characteristics of a suspicious package and the various precautions to take. Suspicious letter or package characteristics

• Origin: Item is mailed from a foreign country, name of the sender

is unusual or unknown or no return address is given. • Postage: Excessive postage. • Writing: Letter is addressed to title or position but not a name.

Restrictive marking such as “Confidential”, “Personal” or “Do not Delay”. Common words are misspelled. Text is badly written or typed, use of cut-and-paste letters.

• Content: Content seems unusually rigid or bulky. Wires can be seen around the wrapping. Oily stains, discolouration or crystallization on wrapping can be observed. A suspicious or almond-like odour is emanating from the package. The content may seem lopsided or uneven. The content may feel like it contains powder.

• Weight: The item seems unusually heavy for its size

Additional characteristics that may indicate a mail bomb

• Protruding wires or aluminum foil • Strange odour or stains • An unusual amount of tape is used to seal the package • Buzzing, Ticking or sloshing sound • Irregular shape, soft spots or bulges • Excessive weight for its size • Letter bombs may feel rigid or appear uneven or lopsided

If you receive a threat or find a suspicious package or mail.

• Do not handle the package more than absolutely necessary. • Do not shake, bump or empty the contents of any suspicious item. • Isolate the item immediately. • Do not open, smell, touch or taste the package. Treat is as

potentially hazardous. • Do not use cell phones or 2 way radios in the vicinity of the

package or mail. • Notify Safety & Security services and give the following

information: o Your name o Telephone number where you may be reached o Location of the suspicious package or mail o Description of the package or mail

• Anyone who handled the package should thoroughly wash their hands with soap and water and isolate themselves in a separate room until further instruction to contain the possible contamination.

Introduction




Communications

Active Threat


Hostage Situation


Medical Emergency

Fire


Strange Odour



Lockdown Procedure

Elevator entrapment


Phone Threat

Power outage


Annexes


Suspicious package/Mail/E-Mail

• Write down everything that you can remember about receiving or finding the package or mail, including all people who were in the area of the object. The information will be useful to police services and emergency medical services.

Image taken from Canada Post guidelines for Suspicious Mail Alert

Introduction




Communications

Active Threat


Hostage Situation


Medical Emergency

Fire


Strange Odour



Lockdown Procedure

Elevator entrapment


Phone Threat

Power outage


Annexes


e-mail harassment or threat Harassing or threatening e-mail

Harassing and abusive e-mails can be described as any communication, persistent or not, that makes you uncomfortable and is usually ethnic, personal, physical, religions or sexual in nature. Harassment is an unacceptable behaviour and should not be taken lightly. Harassing e-mail • If you feel that you are in immediate danger, contact Safety &

Security Services for assistance. • If you feel that you are not in danger, respond to the person by

expressing clearly that you do not wish further communication from the sender. Make it clear that the message is clear that you wish to terminate all communication with the other party.

• You may also “CC” Safety & Security services in your response to the person and advise them that any further communication will be immediately reported to the authorities.

• Always save a copy of the harassing correspondence. Also copy the e-mail to yourself, save chat sessions and, when possible, take notes of the date and time that each incident occurs.

• Report any further incidents • Contact Safety & Security Services for further assistance Threatening e-mail • Always take e-mail threat seriously and report them to Safety &

Security Services • Assess the situation, if you believe that you are in immediate

danger, secure your immediate area and contact Safety & Security Services for immediate assistance while on campus.

• Do not delete the e-mail, it has valuable information that can be used by IT specialists and can be used in evidence in future proceedings.

• Do not respond to threatening e-mail. Contact Safety & Security Services to report the situation and an investigation will be started on the matter. Follow instructions from Safety & Security Services personnel.

Introduction




Communications

Active Threat


Hostage Situation


Medical Emergency

Fire


Strange Odour



Lockdown Procedure

Elevator entrapment


Phone Threat

Power outage


Annexes


Annexes

Annex A: References Annex B: Phone Threat Report

Introduction




Communications

Active Threat


Hostage Situation


Medical Emergency

Fire


Strange Odour



Lockdown Procedure

Elevator entrapment


Phone Threat

Power outage


Annexes


Annex A: References

• Provincial Model for a Local Police/School Board Protocol, Ministry of Education of

Ontario • École Polytechnique de Montréal, Service de la sûreté institutionnelle. Plan de

mesures d’urgence et de gestion de crise. • McGill University, Emergency measures and Fire Prevention Office. Emergency

guide. • Université de Montréal, Direction de la prévention et de la sécurité. Plan de

mesures d’urgence. • University of Calgary, Risk Management & Insurance. Emergency Management

Program • University of Ottawa, Protection Services: Emergency Management Program.

General Emergency Response Guideline • York University, Office of Emergency Preparedness. Emergency Response Guide • Bishop’s University, Security Department. Emergency Manual • Stanford University, Office of Emergency Management. Stanford University

Emergency Response Guidelines • Stanford University, Office of Emergency Management. Campus Emergency Plan • University of Guelph, Campus Community Police, Fire Prevention and Parking

Services. Emergency Management Plan. • Concordia University, Emergency Management. Emergency Management Plan. • National Fire Prevention Agency. NFPA 1600: Standard on Disaster/Emergency

Management and Business Continuity Programs • Federal Emergency Management Agency, Emergency Management Institute.

Incident Command System Resource Center. • Epilepsy Canada. First Aid. • Department of Homeland Security. Active Shooter: How to Respond. • CDC, emergency preparedness and response. Natural Disasters & Severe Weather. • University of Miami, Office of Emergency Management. Disaster preparation &

Recovery Plan.

Introduction




Communications

Active Threat


Hostage Situation


Medical Emergency

Fire


Strange Odour



Lockdown Procedure

Elevator entrapment


Phone Threat

Power outage


Annexes


Annex B: Phone Threat Report

Instruction: Be calm and courteous. Listen and do not interrupt the caller. Notify your supervisor or colleague of what is happening by using a prearranged signal while the caller is still on the line.

Date:

Time:

Person receiving the call:

Question to ask: When will it explode?

Where is the bomb right now?

What kind of bomb is it?

What does it look like?

What will cause it to explode?

Why are you doing this?

Where are you calling from?

Did you place the bomb?

Is there more than one bomb?

Try to determine the following: Gender of the caller: Male Female Unknown Approximate age of the caller:

Does voice sound familiar?

If yes, who does it sound like?

Description of the caller (check all that applies):

Voice Speech Language Behaviour Background Noise Clean Deliberate Educated Agitated Airport Quiet Distorted Distinct Foul Angry Animals Restaurant Hoarse Fast Intelligent Blaming Baby Static Loud Hesitant Irrational Calm Birds Street noise Muffled Lisp Rational Clearing Throat Guns Talking Nasal Slow Slang Crying Gymnasium Tavern/Bar Pitch-High Slurred Taped/recorded Fearful Machinery Television Pitch-Med Stuttered Uneducated Intoxicated Motor Traffic Pitch-Low Other : Unintelligible Laughing Music Train Pleasant Foreign: Nervous Party Typing Raspy Accented: Self-righteous PA System Water/Wind Smooth Other: Other: Soft Squeaky Unclear Other

emergency operation plan - vanier college

Documents