emea l_d process toolkit v1_0

• Click to edit Master text styles– Second level

• Third level– Fourth level

» Fifth level

1Official Sponsor of UEFA EURO 2012TM

May 1, 2023

Academy ToolkitVersion 1.0

07 November 2011

R3

Click here first!



» Fifth level

The Academy Toolkit provides a recap of the organisation, process, roles and responsibilities, services and tools of the Canon Academy. It is prepared with you as a key user in mind in order to provide you with essential information and guidance for carrying out common L&D activities. It depicts the As Is status of the academy and it can be used as:• A basis for change and transformation projects• An on boarding tool to get you up to speed with academy related roles• A Reference to find processes, documents and templates to help you carry out the common tasks

associated with any academy role. The toolkit consist of two sections:• The Academy section, where you will find key information on the academy organisation, roles, important

dates and curricula.• The L&D Process section providing:

• An overview of the process • roles and responsibilities involved in every step of the process• Key inputs and outputs for every step• High level flowcharts• Documents and forms you will need in every process step.

We hope you will find the content informative and helpful in running academy activities and we welcome your feedback for improving it.

About this toolkit…

Click here for instructions!



» Fifth level

L&D Process section buttons

You can navigate within the process steps by clicking any of the buttons below

Click this icon to display the objective of this stepClick this icon to display the roles and main responsibilities in the specific stepClick the help icon to display key inputs and outputs of the current step Click this icon to see the flow charts of the selected stepClick this icon to get links to every document or application used in the current step

Academy Section buttons

Click this icon to display the Academy organisationClick this icon to display the academy roles

Click the help icon to display key Academy events Click this icon to see the academy curricula

Click this icon to navigate to the Academy SectionClick this icon to navigate to the L&D process SectionClick the help icon to display this page

Click the tools icon to display the SharePoint section

How to use this toolkit…

This PowerPoint show is structured as an interactive presentation. You can use the icons explained below to navigate to any section, or skip though it sequentially as any PowerPoint using the Previous, Next keys.



» Fifth level

4

Academy Vision: Aligned to Strategy and Business

- 4 -

Back to basics

Act with Speed

Keep it simple

Add Value

• Support all Canon Business Units and functions and contribute to the process of continuous improvement

• Directly link L&D towards business objectives:• Changing the perception to

consultative business solutions • Key Account Management

focus• Improve performance in Focus

Markets• Speed up transfer of

knowledge and information throughout channels

• Be as efficient and effective as possible, supporting BUs, functions, Partners and customers in a uniform manner, offering cost effective and tailored L&D programs

Vision “One Canon Academy”

To create one strong effective and efficient L&D organisation to become world-class and united as one Canon organisation; whilst maintaining

momentum

Vision “One Canon”

•Create one organisation working in harmony between HQ and NSOs” •“Reduce bureaucracy and allow for quick decision making” •“Focus on sales growth”•“Create collective responsibility for growth”Senior Management



» Fifth level

Academy OrganisationEMEA HR

CHIEF

Academy Director

Training Manager

Product Sales Trainers

HR Director

NSO L&D BPs

Virtual Training Team

Technical trainers (tbd)

Virtual Technical Training Team

EMEA L&D Consultant Leadership & Management

EMEA L&D Coordinators

EMEA L&D Consultant Marketing

EMEA L&D Consultant Sales

EMEA L&D Consultant Generic Skills &

Services

EMEA L&D Consultant Products

EMEA L&D Consultant Functions

Central L & D Centre of Excellence

NSO L&D Coordinators

Local L & D

EMEA L&D Consultants One Service Programme

EMEA L&D Consultant LMS Programme



» Fifth level

Annual Learning BudgetOrganization & People Planning

Job Families – Competencies

Academy Services

Academy Governance & Process

Performance ManagementPersonal Development Plans

Part

ner

& D

eale

r Ac

cred

itat

ion

Busi

ness

Uni

t Cu

rric

ula

Man

agem

ent

&

Lead

ersh

ip P

rogr

ams

Busi

ness

Par

tner

ship

Lear

ning

Pro

gram

s D

eliv

ery

&

Man

agem

ent

Vend

or M

anag

emen

t

E-le

arni

ng S

yste

m:

My

Lear

ning

Zon

e



» Fifth level

Academy CurriculaThe Canon Academy curricula structure serves different purposes:

1. It is a business tool to provide strategic directions to the learning offerings

2. It is a management tool to easily supervise the different development phases of the employees (linked to performance management)

3. It is a learner tool to meaningfully prioritise the courses on offer at different stages of their development according to the business priorities



» Fifth level

Academy Annual PlanningLo

cal L

evel

:L&

D BP

sCe

ntra

l Lev

el:

L&D

Cons

ulta

nts

JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC

Implement Q1-2 Delivery

• Available Courses on new curricula

• Prioritize with local stakeholders local demand

SharePoint:• EMEA Training

Calendar• EMEA Training

Report

Manage Q1-2 DeliveryUpdate Q3-4 curricula

Design Q1

Plan Q1-2 Delivery

Revision of curricula

Plan Q3-4 Delivery

Gather & feed local

needs based on

O&P

Identify new Needs

Validate Reqs

Implement Q3-4 Delivery

Validate local

needs

O&P input

Budget Delivery Reports

New Learning Interventions

Revised Curricula

Mid & end Year Report

Demand Planning

Manage Q2-3 DeliveryUpdate Q1-3 Curricula



» Fifth level

L&D RolesConsultant Coordinator TrainerAcademy

DirectorE-LearningChampion

Vendor/ Training Manager

Business Partner

Business Roles

Committee Business Sponsor Curricula Owner Course Owner Line Manager Employee

Academy & Business Role interactions – Academy Director


The Academy Director is the overall responsible for the Academy thus learning delivery in Canon. Primary responsibility is ensuring learning is aligned to business objectives by ensuring the right resources and learning programs are in place. Liaises with senior management and supervises all Academy personnel.

Click each role to see a

description and interaction with

other roles.



» Fifth level




Business Partner

Business Roles


Academy & Business Role interactions – L&D Consultant



other roles.

The L&D Consultant is responsible for analyzing business requirements, translate those to learning needs , design/develop or purchase the required learning solutions, ensure solution is delivered to the right audience and evaluate the results of delivery.



» Fifth level

Academy & Business Role interactions – L&D Coordinator



other roles.




Business Partner

Business Roles


The L&D Coordinator is responsible for scheduling classes, inviting participants, liaising with vendor and trainers to ensure on time delivery, logistics and equipment, and collecting L1 evaluation forms.



» Fifth level

Academy & Business Role interactions – L&D Business Partner



other roles.




Business Partner

Business Roles


The L&D Business Partner manages the full implementation of the L&D curriculum, competencies, training programs working closely with the central L & D Consultants. Promotes &D effectively across NSOs. Responsible for local delivery of generic behavioral training across all functions. Coach managers in the complete overview to support performance management and employee development.



» Fifth level

Academy & Business Role interactions-Vendor/Training Manager



other roles.




Business Partner

Business Roles


The Vendor or Academy Training Manager is responsible providing the right learning content as described in the Vendor Learning Brief, ensuring trainers are qualified and for delivering the training course and are they available the scheduled dates. Works closely with central L&D Consultants to provide the right training content. Provides session evaluation results.



» Fifth level

Academy & Business Role interactions – Trainer



other roles.




Business Partner

Business Roles


The Trainer is responsible for delivering the training event to the participants with quality and in the scheduled time. Works closely with consultant (if internal trainer) to ensure content is meeting the needs of the target audience.



» Fifth level

Academy & Business Role interactions – e-Learning Champion



other roles.




Business Partner

Business Roles


The e-Learning Champion promotes e-learning to the business and is the main contact point for any queries raised between employees and MLZ. Promotes and pushes mandatory e-learning courses to employees, supports employees in using MLZ, maintains user accounts, resolves MLZ access issues. Checks and distributes monthly Senior Management Overview figures sent by MLZ.



» Fifth level

Academy & Business Role interactions – Steering Committee



other roles.




Business Partner

Business Roles


The Steering Committee drives the Academy ensuring learning is aligned to business objectives.• Provides Input into the

design and build of Academy

• Ambassadors of Academy

• Decide on design of curricula & subsequent changes to curricula

• Feedback on courses in the countries and suggest improvements



» Fifth level

Academy & Business Role interactions – Business Sponsor



other roles.




Business Partner

Business Roles


The Business Owner acts as representative between L&D and business function community to guarantee an effective delivery of learning activities.Ensures alignment of L& D activities with business unit goals; Monitors (with L&D team) development, planning and evaluation of learning ;Follows-up on learning evaluation regarding: employees' satisfaction, learning effectiveness and business impact; Ensuresefficient allocation of budget



» Fifth level

Academy & Business Role interactions – Curricula Owner



other roles.




Business Partner

Business Roles


The Curricula Owner oversees the total set of learning interventions in the curriculum and makes sure that learning is linked to each other and to the organisational development needs.• Tracks satisfaction of

participants/ stakeholders feedback

• Suggest changes in curriculum to steering committee



» Fifth level

Academy & Business Role interactions – Course Owner



other roles.




Business Partner

Business Roles


The Course Owner is specialist in the subject/training and makes sure that Canon-specific information is used in the training by the training supplierCo-designs the training with suppliers and makes sure the content meets the requirements of the Canon organisationTranslates training needs to training content Co-decides on target group and on training content



» Fifth level

Academy & Business Role interactions – Line Manager



other roles.




Business Partner

Business Roles


The Line Manager is responsible for ensuring his/her employees are have a development plan and learning is delivered according business and personal development priorities. Liaises with L&D/HR BPs and aligns employee needs with learning delivery. Collects employee feedback on delivered learning and recommends amendments to L&D BP. Coaches and supports employees in applying acquired knowledge on the job .



» Fifth level

Academy & Business Role interactions – Employee/Learner

The Employee/Learner is responsible his/her own development with the support and mentoring of the line manager. S/he ensures that his/personal development plan meets business and personal development priorities aligned to business goals.Actively participates in learning interventions, assessments, post and pre work. Provides constructive feedback on completed learning activities and applies newly acquired knowledge on the job.



other roles.




Business Partner

Business Roles




» Fifth level

Academy GlossaryTerm Definition

Catalog The full set of learning and development activities offered to a certain target group.

Category In the catalog items can be grouped on a certain structure. The categories should help end users to quickly find what they are looking for

Curriculum A combination of activities from a content point of viewA curriculum includes a number of activities that logically belong to each other.

Activity/Intervention Examples are a classroom course, an on-line course, a document, a virtual session, an informal session etc.

Class The class specifies the dates and the location for activities that are delivered to a group of people.

Session When a class is delivered in blocks it can be useful to specify sessions. Each session specifies the date, time and location of that particular session.

Training Organized activity aimed at imparting information and/or instructions to improve the recipient's performance or to help him or her attain a required level of knowledge or skill.

Learning the continuous cognitive process process of acquiring skill or knowledge which results in Measurable and relatively permanent change in behavior through experience, instruction, or study

ILT Instructor Led Training

Learning Objects an entity which states the objectives, outcomes, learning methods for acquiring knowledge or competence for a specific subject matter

MLZ My Learning Zone: Canon bespoke e-learning system



» Fifth level

EMEA L&D Process Overview

Needs analysis Solution Design EvaluationRoll Out

Click here for instructions!



» Fifth level


The objective of this stage is to analyse the business needs or changes and define a solution that meets those needs. The key factor in this phase is assessing the type and cause of the learning need. The analysis should identify the gaps between the As Is and to be situation and then developing learning requirements that close those gaps. The results of the analysis stage are the starting point for learning solution design and roll out stages.

Needs Analysis – Objective



» Fifth level


Needs Analysis – Roles – L&D Consultant

The L&D Consultant needs to determine if there is a Learning & Development need. If a need is identified then the following areas of information need to be covered:• Identification of key stakeholders and target audience• Target audience (profile, size and location)• Success criteria for L&D• Expected business outcome



» Fifth level


The Curriculum Owner:• Reviews the curricula with the consultant, identifies new requirements and

recommends updates• Oversees the total set of learning interventions in the curriculum and makes sure that

they are linked to each other and to the organisational development needs• Tracks satisfaction of participants/ stakeholders feedback• Suggest changes in curriculum to steering committee

Needs Analysis – Roles – Curriculum Owner



» Fifth level


The Course Owner (SME):• Is specialist in subject/training and makes sure that Canon-specific information is used in

the training by the training vendor• Co-designs the learning intervention with vendors or internal trainers and makes sure the

content meets the requirements of the Canon organisation• Translates learning needs to training content • Co-decides on target group and on learning content

Needs Analysis – Roles – Course Owner



» Fifth level


The Business Owner's role is to:• Ensure alignment of Learning & Development activities with business goals;• Steer learning and development activities according to function priorities;• Analyse together with L&D team learning needs and specific requirements• Follow-up on learning evaluation regarding: employees' satisfaction, learning effectiveness

and business impact;• Supervise that Learning & Development budget within function is efficiently allocated.Time required :1 hour monthly together with the Academy Director L&D Consultant (If needed L&D or HR BP can also join)

Needs Analysis - Roles - Business Owner



» Fifth level


The role of the Steering Committee is to :

• Ensure curricula and priorities support the MTP• Approves yearly updates on the curricula every October• Ambassadors of Academy• Decide on design of curricula & subsequent changes to curricula proposed by curricula

owners• Feedback on courses in the countries and suggest improvements

Needs Analysis - Roles – Curricula Steering Committee



» Fifth level


Needs Analysis - Roles – L&D Business Partner

The L&D BP:• Partners with business stakeholders across all functions to ensure local learning &

development requirements are identified, analysed and addressed.• Works with the central L&D Consultants team to fulfill training requirements in line with

European strategy.



» Fifth level


Needs Analysis – Key in & Out

Key Inputs

1. Meetings with Stakeholders2. Approved annual budget3. Approved O&P plan and local

requirements4. MTP plan of Business Units5. Project Information Document (if

new initiative)6. Headcount report

Key Outputs(deliverables)

1. Learning Needs Analysis Document2. LNA Report Document3. Revised Annual Curricula4. L&D Investments Request & annual

budget5. Monty Status Report & KPIs



» Fifth level


Needs Analysis – Flowcharts- Review Annual CurriculaN

ew In

itiati

veAm

end

Existi

ngRe

view

Ann

ual

Curr

icul

a



» Fifth level


Needs Analysis – Flowcharts-New Learning Initiative/needN

ew In

itiati

veAm

end

Existi

ngRe

view

Ann

ual

Curr

icul

a



» Fifth level


Needs Analysis – Flowcharts-Amend Existing CourseN

ew In

itiati

veAm

end

Existi

ngRe

view

Ann

ual

Curr

icul

a



» Fifth level


Monthly Report Template

Curricula Template

LNA Template

LNA Report Template

Academy Course TrackerCourse Descriptions Library

L&D Investment Request

Academy Best Practices Library

Needs Analysis- Templates and Applications

Consultant Forecast Tracker

https://sharepoint.cgn.canon-europa.com/academyportal/LDteam/Process%20%20Templates/One%20Academy%20Needs%20Analysis%202010%20Template.doc

https://sharepoint.cgn.canon-europa.com/academyportal/LDteam/Process%20%20Templates/0.%20Learing%20Needs%20Analysis/One%20Academy%20Needs%20Analysis%20Report%202010.doc

https://sharepoint.cgn.canon-europa.com/academyportal/LDteam/Lists/Academy%20Catalogue/Default.aspx

https://sharepoint.cgn.canon-europa.com/academyportal/LDteam/Learning%20Desciptions/Forms/AllItems.aspx

https://sharepoint.cgn.canon-europa.com/academyportal/LDteam/Shared%20Documents/Forms/AllItems.aspx?RootFolder=/academyportal/LDteam/Shared%20Documents/Latest%20Research%20Reports%20on%20Learning&FolderCTID=&View=%7B96357D64-F697-4099-B191-6AD795272DF9%7D



» Fifth level


Solution Design - Objective

The objective of this stage is to create conceptual and detailed design of a learning solution. This involves defining the high level strategy of the solution, based on the skill gaps and requirements identified in the Needs Analysis stage, and then developing detailed outlines for the proposed courses in preparation of building them. The next step is to develop the courses using preferred vendors or internal resources. In case of application or system projects it may involve forming a development team to create course templates, gather content, pilot the courses and produce training materials.



» Fifth level


In this stage the L&D Consultant:• Updates existing courses and produces learning requirements and high level design for new

learning solutions• Liaise with existing vendors to update existing courses and/or identifies new vendors for

developing new or updating existing learning solutions• Compiles and updates the new curricula and request extra training budget if needed• Designs the learning solutions together with SMEs/course owners, vendors and internal

resources/trainers

Solution Design – Roles – L&D Consultant



» Fifth level


The Course Owner (SME):• Is specialist in subject/training and makes sure that Canon-specific information is used in

the training by the training vendor• Co-designs the training with vendors and internal trainers and makes sure the content

meets the requirements of the Canon organisation• Translates learning needs to learning content • Co-decides on target group and on training content• Review existing courses together with the consultant to identify new requirements and• Recommends updates or new content for the courses s/he is owner

Solution Design – Roles – Course Owner(SME)



» Fifth level


The L&D Coordinator :• Is responsible for coordinating the pilot courses liaising that includes:

• Working closely with the consultant to validate training requirements, dates and proper target audience

• Raising the Requisition via iProcurement based on the Quotation provided by the consultant for the pilot course

• liaising with the vendor to ensure Canon training guidelines and requirements are understood and followed, training dates, venues and equipment is booked

• Liaises with internal trainers to coordinate internal delivery• Maintains and ensures the training portfolio is up to date with the proper employees for the

required training• Ensures employee training history is up to date

Solution Design – Roles – L&D Coordinator



» Fifth level


In this stage procurement :• Ensures that all vendors have an NDA (Non Disclosure Agreement) in place before engaging

in any training activity within Canon• Launches RFI and RFP tenders if required and manages vendors• Negotiates agreements renewal of existing agreement with Vendors if expired• Negotiates agreements and contracting with new vendors identified by the L&D consultant• Sends all required Purchased Orders to vendors based on Requisitions raised by the Training

Coordinator

Solution Design – Roles – Procurement



» Fifth level


In this stage the Vendor:• Provides a proposal with learning design and cost based on learning needs and Vendor Brief

provided by the consultant• Designs and develops the courseware ( classroom or e-learning) • Sends a quotation for the specific pilot course following the contract• Delivers the pilot course following Canon guidelines and requirements provided by the

consultant and coordinator

Solution Design – Roles – Vendor/Internal trainer



» Fifth level


Solution Design - Key in & Out

Key Inputs

1. LNA document2. Interview with Course owner/SME3. Approved investment request and

or annual budget4. Project Information Document (if

new initiative)5. Preferred vendors list


1. Training Plan2. Vendor (if new)3. RFP(if going to tender), NDA,

Contract4. Course(s) Design(s)5. Course Overview6. Training materials7. Course Package (on line course)



» Fifth level


Solution Design – Flowchart-OverviewO

verv

iew

Iden

tify

Ven

dor

Pilot Course Coordination



» Fifth level


Solution Design – Flowchart-Identify VendorO

verv

iew

Iden

tify

Ven

dor



» Fifth level


E-learning Process Guide


Canon e-learning standards

Course Overview Template (Learning Description)

RFP Template

Vendor Brief & NDA Templates

Training Design Template

Training Plan Template

Solution Design - Templates & Applications





» Fifth level


Roll Out - Objective

The objective of this stage is to deploy and evaluate (L1) the learning solution . It involves creating a Roll Out schedule based on the training plan (created in Needs Analysis stage) and courseware designed/developed in the Solution Design phase. Actually delivering the solution to the target audience and then reviewing the results based on the feedback provided by participants (L1 forms) and trainers against the learning requirements formulated in the LNA.



» Fifth level


In this stage the L&D Consultant:• Creates a detailed Roll Out Schedule based on the curricula, other ad hoc priorities as signed

off in the Needs Analysis – Review Annual Curricula stage and the approved annual budget. This is then handed over to the L&D Coordinator and the local L&D BP for coordinating the training sessions.

• Ensures all required Quotations are received from the vendors and handed to the L&D Coordinator for raising the required Requisitions.

• Works closely with the L&D coordinator and L&D BP to ensure training sessions are delivered on time, in budget and within learning requirements

• Collects and maintains issues relating to delivery, content and escalates to Academy Director and/or Business Owner when necessary

• Works closely with the vendor to ensure training sessions are delivered based on the agreed learning requirements, content and fitted to the target audience.

• Reports progress and issues to Steering Committee

Roll Out – Roles - L&D Consultant



» Fifth level


The line manager is :• Ensures all PDPs are delivered in time to the L&D BP • Prioritizes and nominates employees to attend training sessions based on Personal

Development plans and curricula priorities• Reviews and understands course objectives and content and ensures match with nominees• Participates in calls with trainers to ensure training objectives match his/her employees• If required Approves or rejects training requests from employees and provides business

case for approval or rejection.• Coaches and supports employees in applying newly acquired knowledge on the job

Roll Out – Roles - Line Manager



» Fifth level


The L&D coordinator is the overall responsible for learning delivery. In short:• Schedules sessions based on the Roll Out schedule provided by the L&D consultant• Ensures classes are filled with the proper number of participants based on maximum class

sizes• Ensure the proper venues are booked in proper layout and required equipment is in place

the date of delivery• Ensures attendance is recorded and L1 feedback forms are collected and stored• Raises the Requisition via iProcurement based on the Quotations provided by the consultant

liaising with the vendor to ensure Canon training guidelines and requirements are understood and followed

• Liaises with internal trainers to coordinate internal delivery• Maintains and ensures the training portfolio is up to date with the proper employees for the

required training• Ensures employee training history is up to date

Roll Out – Roles – L&D Coordinator



» Fifth level


The L&D Business Partner:• Has the overview of all curricula status and implementation in the country• Reports to local business and central consultants on local implementation progress• Communicates and guides the business in developing people and selecting the right

learning interventions• Implements the available programmes into the country• Aligns with local line managers and manages the selection of candidates for training events

Roll Out – Roles-L&D BP



» Fifth level


The e-learning champion:• Ensures target users have active accounts in the MLZ ensure they are up to date• Communicate to users, MLZ and L&D Consultants• Guides users to find courses in ‘My courses’ and in Course catalogue/ deal with queries• Open courses for access for user groups and users• Requests and checks distribution of completion reports• Send reminder emails to users to complete courses • Adds new users to MLZ – create/alter profiles and nominates users to courses

Roll Out – Roles - e-learning Champion



» Fifth level


At this stage Procurement is :• Raising the Purchase Order based on the quotation and requisition request of the

coordinator• Sends the PO to the vendor• Ensures payment of invoices after delivery

Roll Out – Roles - Procurement



» Fifth level


In this stage the Vendor:The Vendor:• Provides delivery dates based on trainer availability and Canon requirements• Ensures trainers are up to date with course contents and understand target audience needs

and expectations• Requests necessary equipment and facilities in time and within Canon Guidelines• Ensures the trainer aligns the course objectives with line managers before the session,

Roll Out – Roles – Vendor/Internal Trainer



» Fifth level


Roll Out - Key In & Out

Key Inputs

1. Roll Out Schedule2. Training Portfolio3. Participants lists4. Course Descriptions


1. Delivered courses2. Updated Training history3. L1 Feedback forms4. Session Evaluation Results5. Course completion reports (MLZ)6. Closed iProcurement (POs, Invoices)



» Fifth level


Roll Out – Flowchart- Training Coordination- PlanningCo

ordi

natio

n Pl

anni

ngCo

ordi

natio

n -

Deliv

ery

On

Line

Cou

rse

Click here to enlarge the flow chart!



» Fifth level


Roll Out – Flowchart- Training Coordination - DeliveryCo

ordi

natio

n Pl

anni

ngCo

ordi

natio

n -

Deliv

ery

On

Line

Cou

rse



» Fifth level


Roll Out – Flowchart- On Line CourseCo

ordi

natio

n Pl

anni

ngCo

ordi

natio

n -

Deliv

ery

On

Line

Cou

rse Send

Reminders



» Fifth level

Roll Out – Flowchart - Zoom



» Fifth level


Roll Out - Templates & Applications

Session Validation Chart & Summary Master

Canon Training Certificate Template

L1 Participant Feedback Form

Attendance Sheet (Attendee list)

PO Invoice Process

Course Descriptions (SharePoint)

Quotation Template

Budget Tracker

Training Portfolio Template (Participants List, Tracking)

Pre Course Documentation (Logistics Checklist, etc)

Academy Delivery Tracker (SharePoint)

https://sharepoint.cgn.canon-europa.com/academyportal/LDteam/Process%20%20Templates/3.%20Administration/One%20Academy%20Level%201%20Evaluation%20Sheet.doc

https://sharepoint.cgn.canon-europa.com/academyportal/LDteam/Process%20%20Templates/3.%20Administration/One%20Academy%20Level%201%20Evaluation%20Sheet.doc


https://sharepoint.cgn.canon-europa.com/academyportal/LDteam/Lists/EMEA%20Training%20Calendar/AllItems.aspx



» Fifth level


Evaluation - Objective

At this stage the Solution is reviewed and evaluated to determine whether it meets the stakeholder/business requirements. This is done based on the L1 Feedback forms, discussions with the trainers, feedback from line managers and the outcome may lead to further needs analysis.



» Fifth level


The L&D Consultant:• Reviews L1 Feedback forms , Session validation charts• Conducts interviews with stakeholders, and line managers to collect feedback• Conducts surveys with target audiences if required to collect further feedback• Reviews results together with course owner and recommends improvement and

amendment actions• Analyses results and creates Course Evaluation Report when needed• Communicates amendments to Vendor/internal trainers

Evaluation – Roles – L&D Consultant



» Fifth level


The Course Owner:• Reviews the L1 Feedback form, Session Summary results and assesses if the course has met

the needs of the audience.• Reviews evaluation results together with the L&D Consultant and recommends

amendments if required.

Evaluation – Roles – Course Owner



» Fifth level


The L&D Business Partner:

• Collects local feedback from course participants, line managers and stakeholders• Reviews evaluation results and report issues and recommended improvements to L&D

Consultant

Evaluation – Roles-L&D BP



» Fifth level


In this stage the Line Manager:

• Collects feedback from his/her direct reports who have participated in classes• Reviews the evaluation results with L&D BP and suggests improvement areas that will match

the needs of his/her employees

Evaluation – Roles-Line Manager



» Fifth level


In this stage the Vendor:

• Reviews the evaluation results with L&D consultant and explore improvement areas• Revises the course as needed based on L&D consultant recommendations• Ensures trainers are aware of the results and revise course content and learning experience

as required

Evaluation – Roles - Vendor



» Fifth level


Evaluation – Key In & Out

Key Inputs

1. Course Description2. L1 Feedback forms3. Session Summary Evaluation

Results4. Meeting with Course Owner


1. Course Amendments2. Lesson Learned



» Fifth level


Evaluation - Flowchart



» Fifth level


Evaluation – Templates & Applications


Course Overview Template (Learning Description)

Course Evaluation Forms (SharePoint)

Course Evaluation Report Template





» Fifth level

The L&D SharePoint environment is a powerful, integrated and secure Intranet workplace that allows multiple users to communicate, collaborate, manage documents, capture tasks, schedule events, achieve consensus and solve problems in a central location.

The goal of the L&D Collaboration site is to provide:•A SPOE(Single Point of Entry) for the whole L&D community to find information related to the Academy and its services•An enabler to standardize our way of working •A common are to document L&D Process aligned central to local.•A tool to increase L&D efficiency & effectiveness•A tool to establish reporting and metrics

Click here to visit the L&D SharePoint site and explore the different features or

L&D Collaboration SharePoint Site

Click on the dotted boxes to get an overview of some of the site features .

https://sharepoint.cgn.canon-europa.com/academyportal/LDteam



» Fifth level

L&D Collaboration SharePoint Site – Home Page

Announcements inform you on the latest content available on the site

Click here for a quick start guide on using SharePoint

The Team calendar displays central events scheduled per month in different view and it can be synched with MS Outlook.

Click here to remove this pop up.



» Fifth level

L&D Collaboration SharePoint Site – Job Families

This list provides full details and tracking of all Canon job families together with their assigned competencies.The list can be filtered using the column headings or via the view menu.You can also search for a jog family by using keywords.

You can click on a Job family title to display the details page.Then click on Close to return to the list view.

You can click on a competency title to display the competency description details.Then click on Close to return to the list view.



» Fifth level

L&D Collaboration SharePoint Site – Classroom Courses

Click the view menu to select a different view of the list.

Click the arrow next to the page number to display the next or previous 25 courses.

Type a course keyword such as problem solving and click search to display a list of related courses.

Click on any blue item to display details. For example click on the title “Cultural Awareness” now.

This list provides full details and tracking of all courses available via the academy library contains the Course Descriptions of all courses offered via the academy. The list can be filtered using the column headings or via the view menu.You can also search for a course by using keywords.



» Fifth level

L&D Collaboration SharePoint Site – Learning Descriptions Document Library

To edit a document :1. Hover your mouse over the document title2. Click the down arrow to display the

actions3. Clicking checkout the document is not

available for editing by other users.4. Click edit in MS Word and make your

changes5. When finish check in the documents so

other users can view and or edit according their permissions.

This document library contains the Course Descriptions of all courses offered via the academy.The documents can be viewed/edited or deleted by users with such permissions.

You can see the status of a document in the Status column (Draft of Final). Final status means the document can be distributed to other users or uploaded to the intranet site.



» Fifth level

74Official Sponsor of UEFA EURO 2012TM

May 1, 2023

The End..

We thank you for taking the time to browse through this toolkit.

Your comments and suggestions are needed in order to continuously improving our services as L&D.

If you wish to contribute please email us here

mailto:[email protected]?subject=Improve%20Academy%20Toolkit