email etiquette notes on e - communication fleur eshghi — september 2010
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Email EtiquetteNOTES ON E -COMMUNICATION
Fleur Eshghi — September 2010
Read books: o email Communication: “Bliss or “Diss” Communication”
Cherie Kerro Death by PowerPoint: How to avoid killing your presentation
Michael Flocker
Notes
Notes
o Some stuff got obsolete by the time I finished the book
o Met many Google philosophers – online!
o Read several Universities email etiquettes, including Fordham’s
o Learned new concepts and phrases, such as Cyber Frisbee, Cyber Boomerang, etc.
o Technological anarchy: say anything anyway anytime on Internet
o Email: Frisbee toss of Cyberspace
o Email value system
o Flaming phenomenon
o Email Remorse
New Concepts
Technology is the tyranny of classrooms.Reverend Robert Grimes, S.J.
o Email etiquette = DMV pamphlet
o Edit, spell check , reread, etc.
o Clear subject – specific point
o Reply within 24 hours – unless spam, leaving people out there with no reply is rude
Conventional Etiquettes
o The case of “Reply to All”
o The case of “Reply with History”
o The case of attachments
o The case for file names
Etiquettes to Think About
o The case of BCC
o The case of long email’s discussion back and forth
o The case of too short email
Etiquettes to Think About
Lost In Translation
o Missing personal effects
o Missing non-verbal communications cues, facial gestures, body language, tone of voice.
o %75 of communication is non-verbal
o Spontaneity
Challenges
Lost In Translation
“Medium is the Message” Marshall McLuhan
o Every medium has its distinct language
o The languages are not always directly translatable
o Languages are ways of thinking, they are not just a collection of words
Challenges
Lost In Translation
o Email:
o Bad news, emotional tones, anger, criticism, shouting match disagreement;
o Anything you don’t want to be floating on Cyberspace;
o Response to an emotional email:
o invoking emotion: “Flaming phenomenon”
o Avoid impulsive email
Dont’s
Pick up the phone or arrange a face to face
o People tend to read negative email over and over again
o What is heard vanishes from memory quicker than what is read
o It sits around in mailboxes, printed out, circulated and acquires a level of importance that was never intended.
Why Not Impulsive Email?
Avoid “Email Remorse”
o When in doubt, pick up the phone
o “Think before you click”
“Don’t send email to someone you can throw stone at.”
So What Should We Do?
WATCH OUT FOR:o Sense of humor
o Sarcasm
Projecting An Identity
o Trash it, ignore it?
o Brief and to the point responses;
o Respond to opinions with evidence or facts that are relevant;
o Resist the temptation to fire of a response;
o Pick up the phone – if you can keep cool
Handling Irritating Email
o Read the original message again. You might be misinterpreting the message by the sender.
o Draft a response and let it cool off for a time before sending it. Reconsider your response again after a walk to the coffee or ice cream shop.
o Wait until the email is completed before writing the To: addresses.
o Don’t get dragged in to tit for email-tat
o Break the cycle of message and response.
Reduce Flaming Email
Pick up the phone.
o Don’t Glance at your PDA during meeting
o Don’t cut of your dialogue when PDA notifies of the incoming email
o The case of multi-tasking
Some Protocols
An Ugly Toll of Technology:
o Impatience and Forgetfulness
NY Times: “Hooked on Gadgets, and Paying a Mental Price”, June 7, 2010
o Carelessness and disregard for propriety
Current Challenges with technology
in general