ema/apica october 2016 event: user environment management for digital transformation

IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING

UEM For Digital Transformation

Julie CraigResearch Director, Application ManagementEnterprise Management Associates October, 2016


Drivers for Digital Transformation


We are in the Midst of an Explosion of Technology Innovation….

3 © 2016, Enterprise Management Associates

Streaming

Sensors/IoTMobile

Big Data

Virtualization

IaaS

PaaS

APIs

Docker

Agile

DevOps/CD

Open Source

Microservices

SDN


New Technologies Combine with Industry, Regulatory, and Business-related Change to Drive Transformation

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Yes

No

85%

15%

In your opinion, is your company actively engaged in Digital Transformation activities?

Q4 2015: 85% state their companies engaged in Digital Transformation initiatives


Digital Transformation Initiatives Face Challenges: Melding Old with New is #1

Incorporating new technologies into IT environment

Acquiring personnel with the right skills

High cost of IT admin ties up too much budget

Business alignment

Lack of application-focused mgmt tools

Internet of Things (IoT)

Difficulty meeting business demands

"Shadow IT"

Lack of executive vision or leadership

40%

36%

36%

34%

26%

24%

23%

18%

18%

What are the top three (3) overall concerns/challenges affecting your IT department?

“Incorporating new technologies” IT’s #1 challenge



Digital Transformation: Essential to the Future of the Business


Tier 1: Essential-- we can't stay in business without it

Tier 2: Very important - we are performing well but would like to improve

Tier 3: Moderately important - other priorities are equally important

Tier 4: Not very important

39%

48%

13%

0%

In your opinion, how important is Digital Transformation to the future of your company?

Q4 2015: 87% Digital Transformation is essential or very important to growing the business


Top Priorities Include Faster Time to Market, Improved Service Quality

Compressed delivery time frames for IT services

Improvements in quality of the services delivered to IT and business

Improvements in IT-business alignment

Organizational shifts in focus from silo/technology-based to customer/business-aligned

Cost reduction associated with delivery of IT services

Agility in terms of "time to innovation"

Customer satisfaction (external customers)

Customer satisfaction (internal customers)

42%

42%

39%

38%

36%

36%

35%

33%

From the organizational perspective, which of the following are the top focus areas for your Digital Transformation initiatives?



Top Digital Trends

IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING© 2016, Enterprise Management Associates9

Trends/Drivers supporting Digital Transformation Initiatives

• DevOps/Continuous Delivery• Employee productivity• API Economy• Business-specific services such as streaming,

eCommerce, etc.• Mobile/social media/web presence• Business differentiation

IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING10

DevOps/Continuous Delivery

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Business demands for new products or services

Customer demands for better application quality

Customer demands for new products or services

Business demands to better compete against competitors

Agile development practices

CIO-driven requirements for increased productivity

Executive-driven desire to rapidly implement new ideas

Regulatory or compliance requirements/changes

Industry vertical specific changes

42%

40%

39%

34%

33%

31%

30%

29%

22%

Which of the following are the top drivers for the Continuous Delivery initiative at your company?


Continuous Delivery: Accelerated Delivery Frequency Directly Correlates with Revenue Growth (for the 2nd year in a row)


Delivery freq increased by 10% or more

Delivery freq increased less than 10%/Same/Decreased

71%

29%

32%

68%

How does your organization’s frequency of code delivery today compare to that of 12 months ago?

What was the percentage increase or decrease of your organization's annual revenue from last year to this year?

Revenue increased less than 10%/Same/Decreased Revenue increased by 10% or more

2.5X

IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING© 2016, Enterprise Management Associates

Continuous Delivery Promotes Growth: But 44% Say Manual Troubleshooting is Slowing Down CD Pipeline

12

Manual troubleshooting processes dealing with problems arising from production changes

Time spent testing code

Manual processes supporting package builds and production deployment

Fear/risk related to adverse production impacts of new code

Time spent creating code

Manual processes supporting code movement through lifecycle stages

Lack of testing/QA personnel

Lack of testing facilities, developers and/or QA must "wait their turn" to test

Lack of workflow/automation tools to drive the Continuous Delivery pipeline

44%

37%

37%

37%

36%

34%

27%

24%

23%

Which of the following factors are the biggest "bottlenecks" slowing down your Continuous De-livery pipeline?


Employee Productivity: Top Driver for UEM Investments


Employee productivity

IT operational efficiency overall

Business Process Optimization

Better application performance

Service Level Management (SLM) benchmarking/validation

Business competitiveness, brand protection and/or revenue

Understanding applications usage

Dev/Ops efficiencies

Service Desk/Center of Excellence operational efficiency

Triage for cross-domain service performance issues

Coping with/optimizing cloud

55%

49%

47%

45%

43%

40%

32%

31%

29%

27%

22%

What are your organization's drivers (areas of interest) for UEM? Please select all those that are drivers for your organization.


API Economy: Majority of Companies Both Create “Provider” APIs and Consume “Consumer” APIs


Yes

No

97%

3%

Does your company create "provider" APIs allowing internal and/or external users to access

one or more of your applications or services?

Sample Size = 154


Critical to revenue generation

Important sources of revenue

Somewhat important to revenue

Not at all important

49%

42%

9%

1%

In your opinion, how important are INTERNAL (provider) APIs to your company's revenue?

Sample Size = 149

API Economy: “Provider” APIs “Critical” or “Very Important” to Revenue More Than 90% of the Time



Mobile Applications: High Value, High Risk


• Volume of mobile Business to Consumer (B2C) interactions increases each year – % of online shoppers using mobile

devices continues to rise

• High risk of poor performance– User experience varies depending on

device type, network connection type/speed, & performance of back-end systems

• Users perceive poor performance as the fault of the app provider

Mobile performance: Key initiative supporting “Digital Transformation”


Business Differentiation: Non-traditional “Applications” Gaining Ground in Enterprise


Video conferencing

Software-defined networks (SDN)

Software-defined data centers (SDDC)

Combined audio/video streaming

Audio streaming

Video streaming

Sensor networks and/or Internets of Things (IoTs)

None of the above

52%

48%

45%

44%

39%

37%

37%

3%

Which of the following technologies is your organization currently delivering as a production service hosted in-

house?


Business Differentiation: Streaming, a Whole Different Animal

• Endpoint devices (i.e. set-top boxes, game stations, etc.) each have specific Operating System and hardware implementations

• “Players” for streamed content are different for an iPhone, a PlayStation (PS4™), or a set-top box

• Hi bandwidth, latency sensitive• Network dependent• Connection speed varies depending on

device, location, and service provider

50% report “significant amounts” of streaming traffic on their organization's network in the course of an average day


Automating For Digital Transformation


Omnichannel (mobile, mobile web, web) for IT stakeholders

Social IT in support of IT stakeholders

Social IT in support of business/company consumers

Improved third-party service oversight/management

Enhanced automation for self-service

New or enhanced project management capabilities

Improved application performance management

Improved user/customer experience management

21%

24%

29%

32%

35%

38%

45%

51%

Which four of the following functional capabilities are (will be) most important for your organization’s digital/IT transformation initiative in the coming 12 months?

UEM Top Functional Capability Supporting Digital Transformation


“UEM” umbrella covers multiple product types

• Passive or observed transaction monitoring• Browser injection• Client-side monitoring• Active/synthetic transaction monitoring


Passive/observed transaction monitoring

• User experience as measured at the network and device levels

• Monitors/analyzes network traffic generated by live users• Runs continuously• Requires instrumentation, often hard or soft appliance• Runs inside the firewall or at the edge• Use cases:

– Internal users only with some (limited) visibility to cloud, Internet, & external services

– Web and non-web application types


Browser injection

• Monitors user interactions with the browser• Internal or external users• Monitoring “injected” from web server• No need to install agent to get some insight into user

actions• Use cases:

– Web transactions only– User experience from the browser perspective


Client Side Monitoring

• Monitors via agent installed on endpoints (i.e. PC, laptop, handheld, mobile devices)

• Comprehensive visibility to endpoint, user actions, device performance, etc.

• Use cases:– Internal users only– User forensics


Active/Synthetic Transaction Monitoring

Apica: Leading edge synthetic monitoring/load testing

• 24 x 7 monitoring of web and/or non-web transactions at specified intervals– Does not require that “live” users be on the

system• One of few ways available to test the full

execution chain– WAN, Cloud, Internet performance for Hybrid or

On-prem• Multi-purpose performance and/or availability

– Inside/outside the firewall, internal or external users

– Scripts form basis for stress/load testing (some, but not all solutions in this class)

• Use cases:– Internal/external users– Web/non-web applications– Geographical performance assessments– SLA & Uptime for Transactions vs Infrastructure


Apica


Key Functions for Apica Synthetics

• Global Geo Locations– Regional coverage includes US, EMEA, Asia, China, South America,

Australia– Monitors multi-location/region latency, network and CDN performance

• Inside FW and On-Premise / Hybrid Monitoring – Run monitoring from inside the FW – On Premise or Agents– Monitor performance for internally-run APIs and Apps

• DevOps– Test/Dev use same scripts for testing– Live alerts and dashboards– Correlate APM and infrastructure data

• Load/Stress testing predicts application behavior when in production


Supports both Dev and Ops with the same tool

28

Extremely important, a top priority

Very important, but not a priority

Moderately important

Not very important

Not at all important

52%

41%

7%

0%

0%

In terms of your DevOps strategy, how important is it to be able to utilize the same tools for pre-production testing and production monitoring?


Next gen DevOps-centric capabilities


• Real time data and alerting• Ops visualization in APM via GUI and API• Full support for aggregation of data from different

sources, i.e. APM , CDN, Cloud • Instrumentation of monitoring is automated – API

versus GUI to control setup/configuration• Transaction- based monitoring, includes device

attributes


Apica Load/Stress Testing

• Active or synthetic transaction monitoring – Same scripts used for UEM AND Load/Stress testing use cases

• Script-based form factor allows scripts to be run repetitively on multiple devices, simulating the user experience as load ramps up

• Load testing provides measures of system stability under load as well as point at which system will have to be re-sized as the number of users ramps up

• Stress testing determines the high end user limit of the system being tested


Apica Supports Mainframe & Hybrid Mainframe/Cloud as Part of Tiered Applications

31

Tiered, distributed transactions/applications that span both mainframe and non-mainframe servers

Hybrid applications executing across mainframe and public cloud

Tiered, distributed transactions/applications that do not access a mainframe

Non-tiered transactions/applications that access mainframe only

Mobile apps that access mainframe as back-end system

81%

49%

41%

35%

16%

Which of the following types of transactions or applications does your company currently deliver as a production service?


Core Differentiators From Analyst Perspective

• Testing capabilities span Dev and Ops• Support for wide variety of “modern” application types and

protocols.• APM integration

– Transaction tracing: Ability to extract and assign dynamic session parameters at runtime to integrate with APM solutions

• Load testing: Supports high-scale load testing up to millions of concurrent users and bandwidth usage of more than 800 GB/sec. – Security-related load testing, i.e. DDoS

• Native device support: Distinguishes between various device/OS environments to better identify performance-related differences in service delivery/SLAs.


Wrap-up and Analyst Q&A


Wrap up

• Vast majority of companies report they are actively engaged in Digital Transformation.

• Influx of new technologies is #1 challenge IT organizations are facing

• New development practices– Agile, Continuous Delivery– are impacting IT and business with high rates of change

• Automation focused on user experience management is #1 way IT organizations plan to support application quality for Digital Transformation



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