em b06 getting the maximum roi from your hardware and software using … · 2016-07-19 · em b06...

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EM B06 – Getting the maximum ROI from your Hardware and Software using AMS

Jason Short – Sr. Product Manager

Brian Sheedy – Sr. Technical Field Enablement Manager

SYMANTEC VISION 2012

Today’s challenges managing asset infrastructures

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• Reactively managing vendor contracts

• Skyrocketing software and hardware costs

• Zero alignment between the business and IT

• Insufficient insight into systems and software

• Over purchasing software increases costs

• Unable to maximize current hardware use

• Focus is on fixing problems not solving them

• Limited ability to drive end-user self-service

• Unable to automate common tasks

Management

Increased Costs

Fire Drills


AMS

IT Management

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CMS

AMS

SMS

ITMS

ITA

CMDB

Workflow

Service Mgmt


Asset Management Suite

• Asset Management Solution

– Hardware Assets

– Software Assets

– Non Discoverable Assets

• CMDB Solution

• Barcode Solution

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Asset Management Suite Features

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• Purchase Request

• Purchase Orders

• Invoicing

• Receiving

• Catalogs

Procurement

Barcode

• Receive

• Create

• Update

• Audit

• User specific functions

Software Compliance

• Discover

• Recognize

• Comply

Reporting

• Standard reports

• Key performance indicators

• Analyze trends

• Executive dashboards

AMS


AMS: Software Asset Management

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Manage in one place Choose what to manage Compliance

• Quickly make decisions about software in the environment

• Ongoing discovery of new or undefined software

• Select what software is important to manage

• Leverage Software Catalog



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Manage in one place Choose what to manage Compliance

• Define all aspects of software in a single view

– Detection

– Usage

– Delivery

– Purchases

– Contracts



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Manage in one place Choose what to manage At-a-glance compliance

• Minimize risk through software license compliance

• At-a-glance view displays usage and cost details

• Automatically calculates financial savings or impact

• Reduce over and under buying

• Harvest software licenses based on usage

Compliance


CMDB Solution

• Now a feature of configuration management (Inventory, CMS and SMS)

• Still included within AMS, ServiceDesk, and ITMS

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• Discoverable asset

• Non-discoverable assets

• People

• Places

• Relationships

• Lifecycle

Extend Data

Reporting

• Standard reports

• Key performance indicators

• Analyze trends

• Executive dashboards

CMDB


CMDB: User Interface

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Manage

Console Security



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Manage Console Security



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Manage Console Security

• Resources in the CMDB obtain all of their permissions from the Organizational Group and Views to which they belong

• Organizational View:

– Self-contained hierarchy of organizational groups

– Security structures that administrators use to manage their IT environment

– Utilizes NT security inheritance model

– Assign management rights (Roles)

– Assign Read rights

– Assign Custom rights


CMDB: Management

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• Faster incident resolution times – understanding of current configuration, relationship to other CIs that may be having issues

• Reduced # of reported incidents

• Understanding of impact and risk to the change process to reduce outages due to default changes to the environment

Risk Management


CMDB Solution

• Manual download from SIM

• Must install on the parent NS in a hierarchy – cannot be installed on a child NS

• License check is planned to be removed in 7.5 release

• Generic license is available for pre-7.5 Altiris customers

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AMS: Barcode

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Device Support Features At-a-glance compliance

• Asset lookup

• Set location or owner

• Update fields

• Receiving

• Create assets

• Audits

• Custom templates

Partner Info


AMS: Barcode

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Device Support Features Partner Info

• Barcode Release notes will be the most up-to-date list

• Device Support

– Integrated Handheld Devices (Symbol, Honeywell, HP)

– Barcode Devices (Socket Cordless Hand Scanners and SD Scan Cards)

– RFID Devices

• Handheld end of life issues

• And…


AMS: Barcode

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Device Support Features At-a-glance compliance Partner Info

http://www.barcodeessentials.com/

• Brought to you by partner Basis Design

• See a live demo at the Basis vendor booth

• Check out the product roadmap on the website to discover exciting new features on the way

• Still requires a Barcode license per device

• Not supported or developed by Symantec


Other Resources

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Reporting Workflow Self-Service


Other Resources

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Reporting Workflow

• Business intelligence via

multi-dimensional data

exploration

• Advanced ad-hoc data-

mining

• Analyze trends and

historical information

• Graphical dashboards and

easy reporting

• User friendly custom

reports

• Export to multiple formats

• Pivot tables and charts

Self-Service


Other Resources

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Reporting Workflow

• Complete self service

portal

• Integrates with

workflow

CMS software catalog

and

Service Desk

• Includes software and

hardware request

processes

• Rules based approval

routing

for easy config

• Installs from SIM

Self-Service

Front Office for Symantec provides a common user access point


Maximizing Asset Management Solution

Presentation Identifier Goes Here 21


Where do you start?

1. Determine why you are setting up an Asset System

– Lower Costs

– Remove risks

– Offer a mature IT Process

2. Write a mission statement

For example: “…the need to understand the mapping between an Investment Banking application and the underlying infrastructure so that Level 2 support personnel can pinpoint performance issues”

3. Define Requirements

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Always Consider:

• What question are you trying

to answer?

• How valuable is it to know

that?

• When do you need to know

it?

• How stale can the data be?


Planning • What should I track?

• Determine resource types

• Can/Should

• Inherit off of Asset

• Desired End Result

• I want a report to show me…..

• If I just knew…

• We could avoid risk if ….

• Step by step

• Points of Pain first

• 80/20 Rule

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• Establish a baseline

• Go for the low lying fruit

– Use the Symantec Management Agent and Inventory Solution

– Use automation, i.e. set Owner = Primary User

• Inventory of your endpoints

– Offices/sites/branches – start with one

– What about disconnected/mobile users?

• Provides quick wins

– Management sees progress

– Begin to identify problem areas

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Now to get started…


Begin Data Gathering…

Before Professional Services arrives….

– Company buy-in

• C-level

• Educate the business units

– What is in it for me?

– What services will be available?

– Where are your “trusted sources“ of data

– Organizational data

• Cost Centers

• Departments

• Locations

• Users (HR or AD or both?)

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Organizational Types

• Use the out-of-the-box types

– Avoid writing all new reports/views

– Take advantage of existing functionality

• Scoping of Organizational Types

– Item selector considerations

– Roll-up reporting

– Barcode

Common Resource Relationships

Location

Cost Center

UserAsset

Department

Company


Automate Assignments

1. Location According to Subnet

– Map subnets - Work with your network guys!

– Inclusions/Exclusions

2. Primary User to Owner

– Depending on volatility of environment

3. Automation Rules - policies based on reports

– Report that shows assets that have not reported inventory in ‘N’ days - update status to ‘Missing’

– Software Licenses – notify if out of compliance

– Asset changes – daily report or email notification

– Lease expirations/renewals

4. Associations, i.e. Monitor to Computer

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Connector Optimization

• Filter data before import

– Use views

– Pre-processing

• Run at night or off business hours

• Split imports for extremely large datasets

– Reduce association lookups in imports

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Fix the Data After It’s Gathered

• Automation through CMDB Rules

– Search for variations and standardize

• How many ways can you enter HP or Dell?

• Change it to the preferred way!

– Data inconsistencies

• Network printer’s – SNMP Chassis Serial Number did not match that of the SNMP Printer Serial Number

– Missing data

• Barcode in the System Number field

• Add a comment

• Notification Policies

• Change the status of an asset needing attention

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We’re better when we work together

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Copyright © 2011 Symantec Corporation. All rights reserved. Symantec and the Symantec Logo are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners. This document is provided for informational purposes only and is not intended as advertising. All warranties relating to the information in this document, either express or implied, are disclaimed to the maximum extent allowed by law. The information in this document is subject to change without notice.

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em b06 getting the maximum roi from your hardware and software using … · 2016-07-19 · em b06...

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