Elton Mayo (1880-1949)

• Psychologist, sociologist and organisation theorist• Conducted research into worker productivity at the Hawthorne Plant, Western Electric Company, USA in the 1930s

Elton Mayo (1880-1949)

• He discovered that ANY change in lighting conditions increased productivity.

• He developed the theory that the increase in productivity occurred because workers were motivated by being involved in an experiment, ie. they felt special

Elton Mayo (1880-1949)

• His theory became known as the ‘Hawthorne effect’, summarised as:

Motivation is improved by

showing interest in others involving others in decision making ensuring the wellbeing of others ensuring work is interesting and non-repetitive greater communication good teamwork

Tesco approach to motivation• Values employees

– Provides realistic but challenging goals

– Creates interesting work environment

• Supports work/life balance– Competitive salaries– Flexible working

• Offers lifestyle rewards– Discount gym membership– Health benefits– Staff discount

Mayo’s theory has been applied by major businesses including Tesco. The following is from a Tesco presentation:

RIP Elton Mayo

(1880-1949)