Ellen Biggerstaff Denton, TX ∙ (940) 765-6787 ∙ ellenmb15@gmail.com

Education and Coursework

Bachelor of Arts, Professional and Technical Communication Expected Graduation: May 2018

University of North Texas, Denton, TX

Coursework in Technical Writing, Linguistics, Composition, and Literature

3.00/4.0 GPA

Summary of Skills

Microsoft Office Suite Composition and Editing Customer Service

Kintera Website Platform Program Development Filing/Record Keeping

Adobe Photoshop Digital Marketing Clerical/Administrative

Experience

Technical Writing

Produced the General Zoo Guide and Information for new employees

Primary author for various grants, Whataburger (funded, $7,500) and Chick-Fil-A (funded, $5,000)

Restructured constitution and bylaws for university association to align with national guidelines

Assisted in creating winning conference proposal to be presented at national conference

Programming

Presented, planned, and implemented Zoo’s Pokémon Go WILD recurring special event

Procured $90,000 in profits with over 9,300 participants

Developed over 13 events aimed toward student engagement with highest turnout on record

Implemented systematic guidelines to regulate university-wide program database

Administrative

Assisted in write-ups and editing on behalf of Zoo VP’s and CEO

Participated in meetings, e-chats, brainstorming, and fact-checking

Compiled digital lists, spreadsheets, and photo-libraries

Managed day-to-day correspondence and customer service

Work History

Marketing and Development Intern June 2016 – Aug 2016

San Antonio Zoo; San Antonio, TX

National Communications and Development Director Aug 2015 – Feb 2016

Housing and Residence Life, University of North Texas; Denton, TX

Wait Staff; New Employee Trainer Feb 2015 – Nov 2015

The Milestone Wedding Venue; Aubrey, TX