ELIZABETH GOMEZ5306 Harlan Drive, El Paso, TX 79924 | (H) 915 759-6237 | (C) 915-820-6237 | lizzyg05@yahoo.com

Professional SummaryI have been in the customer service industry in different capacities all of my work experience. This includes telephone sales inmy first 10 yrs in the work force which required selling insurance by phone and meeting sales goals. As a team we exceededsales goals, received awards and I became a trainer to new telephone sales representatives.In my current position as a Team Clarins Specialist, I work for a high end cosmetic line. For the passed 18 yrs I havesurpassed sales goals, trained staff and executed events in order to grow and build the line. I have a high level of ownership,accountability and initiative. Building relationships with customers and store management is key to my success. I striveeveryday to perform to the highest of standards.In my second current position as a Hallmark Installation Merchandiser, I have been able to expand my work ability andknowledge. I have gained skills in product assembly, material handling and setting displays and the overall appearance andmerchandising to create a highly visual impact for the customer. I work well independently and as part of a team.

SkillsExcellent communication skills Business negotiationStrong lead development skills Internet savvyGoal -oriented Staff development/trainingPersuasive communication expertise Reliable and punctualExcellent negotiating tactics Vendor relations

Retail sales professional

Work HistoryTelephone Sales Representative /Trainer 08/1987 to 05/1997Sears Service Center – 1335 Geronimo El Paso Tx 79925

Sold Maintenance Agreements (Insurance) on Sears and other brand appliances.Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day.Took daily inbound calls and key-entered orders, faxes, and credit memos for assigned accounts and clients.Goal was to cover as many major appliances as the customer had in the home to build a package and generate daily salesgoals.Participated in various incentive programs and contests designed to support achievement of production goals.Consistently met and exceeded department expectations in productivity and sales goals.Received company Employee Performance Award after maintaining record sales achievement and growth.

Beauty Consultant 05/1998 to 03/2000Dillard's Department Store – 8401 Gateway Blvd West, El Paso Tx 79925

Worked at the Clarins Cosmetic Counter servicing the brand.Provided excellent customer service skills and facial treatments on customers to promote and sell the brand.Maintained monthly and yearly sales goals and exceeded each year with a 15% increase in sales.Excellent organizational, follow through, interpersonal and presentation skills.Followed reporting procedures and conducted administrative duties.Answered customer questions regarding store merchandise, department information and pricing.

Team Clarins Specialist 03/2000 to CurrentClarins Cosmetics USA / El Paso Market – 1 Park Ave Fl 19 New York, NY 10016

I have had this position with different names for the past 18 yrs. The focus of my job responsibilities is to represent the

promotions while providing service with integrityWork alongside Beauty Advisors to achieve selling goals,Create Client intimacy and retention.Meet and exceed productivity expectations on a yearly basis.Train and develop Beauty Advisors to perform at peak sales ability.Model a positive and energetic working environment to build a strong and confident team.Execute Mega Events to build brand loyalty and increase sales by 15% yearly.

Installation Retail MerchandiserHallmark Business Connections – PO Box 419856 Kansas City, MD 64141

Part time/ Fixture installations of new stores, store remodels and store relocations.Installation activities include moving card departments, building fixtures and merchandising product.Make a strong visual and stimulating impact for the customerOrganized store merchandise racks by size, style and color.Able to carry over 50 lbs and work in a fast paced environment.Assembled promotional displays, including quarter and full-size point of purchase displays.Completed stock orders and managed inventory levels.Established strong vendor relationships to maintain and support the business.

Educationn/a:University of Texas at El Paso, Tx - 500 W University Ave, El Paso Tx 79902

grow and expand my knowledge in the field.

07/2015 to Current

Clarins brand by collaboration with the Retailer's team to identify opportunities to grow the business through events and

I took courses to pursue a degree in Social Work but decided that starting the work force and working for Clarins would be thebest fit for me. In my current position I attend education seminars and refreshment courses twice a year that allow me to