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Elite Evaluator Program Policies and Procedures Revision: 0 Revision Date: February 5, 2013 The following document describes proprietary policies and procedures of Veriforce, LLC and is recognized and offered by the company to individuals conditioned on their acceptance without disclosure, duplication, modification of the terms, conditions, and notices contained herein unless otherwise noted through contractual agreement(s) or unless otherwise provided in writing. Reading or otherwise accepting this document constitutes an agreement to all such terms, conditions, and notices. Any use of this document may also be subject to additional terms outlined elsewhere in associated agreements. In the event that any of the terms, conditions, and notices contained herein conflict with the additional agreement terms or other terms and guidelines contained within any particular Veriforce system component, then the terms reflected herein, shall control. This document may not be reproduced in any fashion without the expressed written consent of Veriforce, LLC.

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Page 1: Elite Evaluator Program Policies and Procedures · 2016-09-01 · Elite Evaluator Program Policies and Procedures – [Revision 0 – Date: February 5, 2013] Page 6 of 17 3.2.2 Once

Elite Evaluator ProgramPolicies and Procedures

Revision: 0Revision Date: February 5, 2013

The following document describes proprietary policies and procedures of Veriforce, LLC and isrecognized and offered by the company to individuals conditioned on their acceptance withoutdisclosure, duplication, modification of the terms, conditions, and notices contained herein unlessotherwise noted through contractual agreement(s) or unless otherwise provided in writing.Reading or otherwise accepting this document constitutes an agreement to all such terms,conditions, and notices. Any use of this document may also be subject to additional termsoutlined elsewhere in associated agreements. In the event that any of the terms, conditions, andnotices contained herein conflict with the additional agreement terms or other terms andguidelines contained within any particular Veriforce system component, then the terms reflectedherein, shall control. This document may not be reproduced in any fashion without the expressedwritten consent of Veriforce, LLC.

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TABLE OF CONTENTS

Part I: Background/Introduction .....................................................................3

Part II: Definitions .............................................................................................3

Part III: How Accreditation is Awarded ............................................................53.0 Purpose and Scope ................................................................................53.1 Company Accreditation...........................................................................53.2 Evaluator Accreditation...........................................................................5

Part IV: Gaining Company Accreditation .........................................................64.0 Purpose and Scope ................................................................................64.1 Internal Monitoring Procedures...............................................................64.2 Veriforce Evaluator Monitoring ..............................................................74.3 VeriSource..............................................................................................9

Part V: Gaining Evaluator Accreditation ..........................................................85.0 Purpose and Scope ................................................................................85.1 Evaluator Competency ...........................................................................85.2 Conducting the Evaluation......................................................................95.3 VeriSource..............................................................................................9

Part VI: Scoring Process ...................................................................................96.0 Purpose and Scope ................................................................................96.1 Scoring ...................................................................................................9

Part VII: The Assessment Process .................................................................107.0 Purpose and Scope ..............................................................................107.1 Responsibilites .....................................................................................107.2 Request for Company Assessment ......................................................117.3 Scheduling the Company Assessment .................................................117.4 Conducting the Company Assessment.................................................127.5 Request for Evaluator Assessment ......................................................127.6 Scheduling the Evaluator Assessment .................................................127.7 Conducting the Evaluator Assessment .................................................12Exhibit A………………………………………………………………………………14Exhibit B………………………………………………………………………………15Exhibit C………………………………………………………………………………16

Document Revision History .............................................................................17

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Part I: Background/Introduction

These procedures outline acceptable practices and measures for obtaining accreditation for acompany and an Evaluator. The sole purpose of the accreditation process is for the companyand the Evaluator to obtain an Elite status from Veriforce and to be recognized as such.

These procedures are separated into seven parts, as outlined below:I. Background/Introduction

II. DefinitionsIII. How Accreditation is AwardedIV. Gaining Company AccreditationV. Gaining Evaluator Accreditation

VI. Scoring ProcessVII. The Assessment Process

Part II: Definitions

Abnormal Operating Condition (AOC) – A condition identified by the Operator that may indicatea malfunction of a component or deviation from normal operations that may: (a) indicate acondition exceeding design limits; or (b) result in a hazard(s) to persons, property, or theenvironment.

Accreditation – A special designation awarded to a company or Evaluator through theassessment process.

Assessment – A detailed review of a company and/or Evaluator(s) using a designated checklistthat reviews processes or procedures implemented by the company.

Authorized Evaluator – A Subject Matter Expert who has been formally approved by Veriforcewith responsibility for evaluating a Candidate’s knowledge, skills, and abilities to perform aspecific covered task and ability to recognize and properly react to applicable abnormal operatingconditions according to evaluation criteria defined by a specific Operator. An AuthorizedEvaluator is responsible for determining whether a Candidate is qualified to perform a coveredtask and is also authorized to conduct on-the-job training (OJT).

Candidate – A person whose knowledge, skills, and abilities are to be evaluated in order todetermine whether that person is qualified to perform a specific covered task for a specificOperator.

Contractor – An organization whose employee(s) provide services to an Operator(s) for whichthe OQ rule applies and whose personnel are evaluated to determine qualification status.

Covered Task – An activity identified by the Operator, that:1. Is performed on a pipeline facility2. Is an operation or maintenance task3. Is performed as a requirement of 49 CFR Parts 192 and 1954. Affects the operation or integrity of the pipeline

A covered task may also be defined by an Operator that does not technically meet thisfour-part test if the Operator determines that an activity poses significant risk to theintegrity of pipeline facilities or if an activity is deemed a “covered task” through someother means or reference.

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Designated Representative – An individual the company has appointed responsible formonitoring all Evaluators assigned to the company.

Elite Evaluator – An individual who has achieved accreditation through Veriforce and isconsidered as a person of the highest class otherwise noted as one of the best VeriforceEvaluators.

Elite Evaluator Program – A company that has achieved accreditation through Veriforce and isconsidered to have an evaluator program of the highest class otherwise noted as one of the bestmonitoring programs.

Evaluation – A process established to determine an individual's ability to perform a covered task.The term can be used to refer to the process, instrument(s) or both. The process may entail oneor more evaluation methods or one or more distinct evaluation instruments.

Evaluation Criteria – The specific knowledge and skill an individual must possess anddemonstrate to be qualified to perform a covered task.

Evaluator – See “Authorized Evaluator”.

On-the-Job Training (OJT) – Instruction followed by allowed practice, in accordance,with written and structured training materials, by an instructor (i.e. SME, QualifiedIndividual, Evaluator, etc.) at or near the work setting.

Operator – One who operates a pipeline facility and, as a result, is required to comply with theOQ rule.

Qualified Individual – A person who has been evaluated and deemed able to: (a) performassigned covered tasks; and (b) recognize and react to abnormal operating conditions, and (c)maintains current qualification.

Record of Evaluation (ROE) – A quality record originated by Veriforce that contains a taskdescription and Operator-specific evaluation criteria used by an Evaluator to conduct anevaluation and shall also include the following:

Candidate name Candidate date of birth Candidate identification Candidate Employer identification Evaluator identification Signature of Candidate Signature of Evaluator

Subject Matter Expert (SME) – An individual recognized as having a special skill or specializedknowledge of a process in a particular field, or of a piece of equipment.

VeriSource – An internet-based database application that allows Veriforce customers/clients toreview qualification status of individuals by task, by company, or by individual name.

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Part III: How Accreditation is Awarded

3.0 Purpose and Scope3.0.1 This part describes the process for the company and the Evaluator(s) to obtain

accreditation. This part also describes how the Evaluator’s accreditation is dependenton the Company obtaining the accreditation beforehand.

3.1 Company Accreditation3.1.1 Accreditation can be achieved by completing the assessment process as outlined in

Part IV. The company must score at least 90 percent on the assessment process andsubmit a corrective action plan to meet 100% of the criteria within 60 calendar days ofassessment closure to receive the accreditation. As a co-requisite for the company’saccreditation, the company must possess at least one accredited Evaluator tocomplete the accreditation process. For companies that do not meet at least 90percent, refer to Section 6.1.5.

3.1.2 Once accreditation is awarded, the company will maintain the status for one year.After 12 months, the company will need to complete the assessment process again tomaintain the accreditation.

3.1.3 After obtaining the company accreditation, a star will be awarded to the company anddisplayed on the Veriforce homepage and within VeriSource. Thereafter, eachconsecutive year of accreditation an additional star will be added to the company’sprofile. No more than five stars may be awarded. If a company chooses not to re-newit’s accreditation status each consecutive year, all accumulated stars will be lost. Theaccreditation information will be viewable in VeriSource by the company and PipelineOperators.

3.1.4 At any point, Veriforce may remove the accreditation. Reasons for removal mayinclude, but are not limited to, Evaluator performance, negligence, or any otherviolations listed within Veriforce Policies and Procedures.

3.1.5 Prior to the company receiving accreditation for its Evaluators, the company must firstobtain accreditation.

3.1.6 If, at any time, a company voluntarily removes qualifications and/or the Evaluator’sElite status, based on internal investigations, the company will notify Veriforce andforward any documentation connected to the investigation. In this case, theaccreditation of the company and their accredited Evaluators will be reviewed byVeriforce to determine accreditation status. See Exhibit C for the investigation report.

3.1.7 Veriforce reserves the right to refuse this service to any company associated with apermanently banned Evaluator to protect the integrity of the program.

3.2 Evaluator Accreditation3.2.1 The Evaluator accreditation process is similar to the company accreditation. Before

the Evaluator can receive accreditation, the Evaluator’s company must first receive theaccreditation. The Evaluator must score at least 90 percent on the assessmentprocess and submit a corrective action plan to meet 100% of the criteria within60 calendar days of assessment closure to receive the accreditation. For Evaluatorsthat do not meet at least 90 percent, refer to Section 6.1.5.

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3.2.2 Once accreditation is awarded, the Evaluator will maintain the status for one year.After 12 months, the Evaluator will have to complete the assessment process again tomaintain the accreditation.

3.2.3 After obtaining the Evaluator accreditation, a star will be awarded to the Evaluator anddisplayed on the Veriforce homepage and within VeriSource. Thereafter, eachconsecutive year of accreditation an additional star will be added to the Evaluator’sprofile. No more than five stars can be awarded. The accreditation information will beviewable in VeriSource by the company and Pipeline Operators.

3.2.4 At any time, Veriforce may remove the accreditation. In cases where the Evaluatorexhibits suspect performance, Veriforce will immediately launch a for cause audit.Actions taken against qualifications and the Evaluator’s authorization will automaticallyresult in the accreditation being removed from the Evaluator. In this case, theaccreditation of the company and their accredited Evaluators will be reviewed byVeriforce to determine accreditation status.

3.2.4.1 If Veriforce concludes (based on results of the desktop and/or field audit) thatan Evaluator did not follow procedures or operator-specific criteria for adefined group of people over a specific period of time, Veriforce will revokeonly the affected qualifications and the Evaluator’s authorization may remainin place. In this case, the accreditation of the company and their Evaluatorsmay or may not be affected depending on the severity of the violations.

3.2.4.2 Veriforce may also conduct additional audits of Evaluators based on operatoror contractor requests.

3.2.5 If an accredited Evaluator chooses to transfer to another company, the gainingcompany must be accredited or obtain accreditation for the Evaluator to maintainhis/her status and previously awarded stars.

3.2.6 Evaluators that have received an audit due to the accreditation process will beremoved from the random selection pool for that calendar year; however this does notprovide them exemption from for cause, Operator or Contractor requested audits dueto suspect performance.

3.2.7 Evaluators must possess, at a minimum, one year of experience as a VeriforceEvaluator. Also, the Evaluator must have been actively conducting Veriforceevaluations in the past 12 months.

3.2.8 After an Evaluator completes and passes an assessment listed herein to earn an Elitestatus, his/her annual refresher date will be updated and will not need to take the on-line refresher or instructor-led class.

Part IV: Gaining Company Accreditation

4.0 Purpose and Scope4.0.1 This part describes the process for the company to gain accreditation.

4.1 Internal Monitoring Procedures4.1.1 The company must implement and maintain internal written procedures defining an

Evaluator monitoring program. These procedures will provide a means for continual

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performance monitoring for all company Evaluators. The company’s internal programmust incorporate all requirements stated herein.

4.1.2 The company must designate an individual(s) responsible for monitoring Evaluator(s).The designee must be the OQ administrator or equivalent. The designee will beresponsible for overseeing the company’s Evaluators, to include monitoring anddocumenting the Evaluator’s performance on a quarterly basis. Also, the companymust ensure that the designee is granted administrator rights within VeriSource.

4.1.3 Issues identified during the monitoring process will be documented. Once a correctiveaction plan has been established, the action plan must be implemented, documentedand stored in the Evaluator’s records within 30 calendar days. A follow-up of allcorrective actions must be completed within 60 calendar days after implementation anddocumented in the Evaluator’s records.

4.1.4 Records generated in connection with the internal monitoring program must accuratelydocument the Evaluators’ knowledge and skills (i.e. Evaluator Monitoring Plan,Evaluator Acknowledgements, Evaluator progression documents, Veriforce proceduralchanges). These records must be retained throughout the length of employment at aminimum, and shall be properly stored and protected from loss or damage.

4.1.5 The company must perform an initial assessment of the Evaluators' abilities todetermine the need for On-The-Job Training (OJT). The company will utilize OJT asperformance enhancement for the Evaluator, if needed. An acceptable form of OJTcan be shadowing an experienced Evaluator to gain knowledge of the evaluationprocess. The company must also complete a follow-up assessment of the Evaluators'abilities to determine the progression or the need for continued OJT. The results willbe documented in the Evaluators’ file.

4.1.6 The company shall document communication to Evaluators on industry changes orrequirements including new technology and equipment. Some acceptable forms ofcommunication are emails and internal company memos. Attending training seminarsfrom vendors or internal training classes are also acceptable.

4.2 Veriforce Evaluator Monitoring4.2.1 The company must have an established process to select Evaluators (based on

knowledge gained through previous pipeline experience or related training). Thisprocess ensures all Evaluators are Subject Matter Experts (SME) and have therequired knowledge and skills to evaluate within each assigned task category includingknowledge of the OQ process.

4.2.2 The company shall establish procedures to communicate Veriforce procedural and taskchanges to all assigned Evaluators. Communication of the changes shall bedocumented via emails or company meeting and stored in the Evaluator’s training file.

4.2.3 The company’s monitoring plan must address the requirements to provide for specialneeds when Evaluators are conducting evaluations. These may include languagebarriers, handicaps, or other issues that may require special provisions for conductingan evaluation.

4.2.4 The company must have a good understanding and actively participate with theVeriforce Evaluator auditing process. The company must also maintain a good historywith responding to interview requests within the allotted time per Veriforce procedures.These procedures are outlined in the Veriforce Operator Qualification Policies andProcedures (Contractor Version), Section 7.2.

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4.2.4.1 When issues are identified during the audit process, corrective actions will beimplemented and documented by the company within 30 calendar days. Thefindings will be distributed to other company Evaluators for continualimprovement.

4.2.4.2 The company will establish procedures to address re-training requirements forEvaluators with actions taken against them as a result of a Veriforce audit.These procedures must be specific in addressing the re-training requirements.

4.3 VeriSource4.3.1 The company will designate a representative to serve as the administrator within

VeriSource. The designee must meet the requirements referenced in paragraph4.1.2.

4.3.2 At a minimum, the designee must meet the following requirements:

1. Review the status of all company appointed Evaluators2. Update/manage the Evaluator logins3. Monitor the status of rejected Records of Evaluations

Part V: Gaining Evaluator Accreditation

5.0 Purpose and Scope5.0.1 This part describes the process for the Evaluator to gain accreditation.

5.1 Evaluator Competency5.1.1 The Evaluator must have an understanding of the company’s internal Evaluator

monitoring program as described in Part IV.

5.1.2 The Evaluator must possess the following:

1. Knowledge on how to determine when training is required prior to the evaluationand how to document

2. Knowledge on what would immediately stop an evaluation and the steps to follow3. Knowledge on how to provide special needs when conducting evaluations to

include language barriers, handicaps, or other issues that may require specialprovisions

4. Knowledge on what to do when a candidate is unsuccessful in completing theevaluation

5. Knowledge on how to locate the Veriforce Simulation Guidance and be able toexplain acceptable examples

5.1.3 The Evaluator's Record of Evaluation (ROE) rejection rate must not have caused aninvestigation or audit within the past 12 months.

5.2 Conducting the Evaluation5.2.1 As part of the assessment, the Evaluator will perform, at a minimum, four evaluations

using at least two different covered tasks. The Veriforce auditor will be presentduring the evaluation and will select the task(s) to be observed. The evaluations mustbe conducted in accordance with Veriforce Operator Qualification Policies and

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Procedures (Contractor Version), Part VI and the Veriforce Evaluator TrainingProgram.

5.3 VeriSource5.3.1 During the assessment the Evaluator must be able to demonstrate the ability to login

and navigate throughout VeriSource.

5.3.2 At a minimum, the Evaluator must be able to demonstrate the following:

1. Locate and download the required ROE(s) before the evaluation2. Locate and download Record of Training (ROT) and explain the proper use3. Locate and download Training Guides4. Locate and utilize Veriforce common covered task (CCT) computer based training

(CBT)5. Submit the qualification (including all required documents) after the evaluation6. Locate and explain the status of pending ROE(s) and the action required7. Locate and explain the status of rejected ROE(s) and the action required

Part VI: Scoring Process

6.0 Purpose and Scope6.0.1 This part describes the scoring process used during the company and Evaluator

assessment process.

6.1 Scoring6.1.1 The assessment will be based on factual and objective findings. The score for each

set of criterion will be based on objective evidence from requested documentation thatsupports the implementation of the company’s policies and programs. In some cases,the objective evidence will be gathered by observing certain processes such as acandidate being evaluated by an authorized Evaluator.

6.1.1.1 Scoring of the assessment will be documented using an internal assessmentchecklist.

6.1.2 The assessment criterion will be scored on a 0 to 3 scoring scale. In determining thescore, Veriforce will use the following guidelines:

Reference to Section 6.1.2Score Assessment Criteria Description

0 No evidence exists on which to base an assessment; program elements notimplemented

1 Program elements partially implemented or in initial or rudimentary stageswith limited or no supporting documentation

2 Program elements with limited supporting documentation in place

3 Program elements are fully implemented and functioning at a high level;supporting documents are up to date, periodic audits performed

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6.1.3 If a particular assessment category or portion does not apply, it will be indicated on theassessment form as “Not Applicable” or “N/A”. If a category or part of a category ismarked as N/A, it will not contribute to the total available points.

6.1.4 In addition to the scoring criteria, comments will be documented for each assessmentcriterion.

6.1.5 If the company or Evaluator fail to meet the minimum of 90 percent, both must submita corrective action plan within 60 calendar days of assessment closure and will beeligible for re-assessment 90 calendar days after a corrective action plan has beensubmitted and approved.

6.1.6 If the company or Evaluator meets the minimum of 90 percent, but fails to score 100percent, both must submit a corrective action plan to meet 100% of the criteria within60 calendar days of assessment closure to receive the accreditation. For thecompany’s co-requisite, refer to Section 3.1.1 and 6.1.8.

6.1.7 If the company or Evaluator meets 100 percent, accreditation will be awarded uponassessment closure. For the company’s co-requisite, refer to Section 3.1.1 and 6.1.8.

6.1.8 As a co-requisite, the company must have at least one accredited Evaluator tocomplete the accreditation process.

Reference to Sections 6.1.5 – 6.1.7 (Company and Evaluator)

Score Documentation Veriforce Receipt Re-Assessment

0 – 89 Percent Corrective Action Plan 60 Calendar Days 90 Calendar Days

90 – 99 Percent Corrective Action Plan 60 Calendar Days N/A

100 Percent N/A N/A N/A

Part VII: The Assessment Process

7.0 Purpose and Scope7.0.1 The Veriforce assessment ensures processes implemented by the company are

sound and effective. The assessment is a tool for measuring the overall effectivenessof the implementation of requirements. It is intended to be comprehensive in scopeand include an evaluation of the company’s implementation of all appropriate Operatorand regulatory requirements. The assessment process is a mechanism used to identifyareas of concern and to verify that various company policies and programs are in placeand implemented to the company’s compliance with their individual standards.Findings from the assessment will help identify effective program implementation andother issues of concern. The assessment will provide a basis for continuousimprovement. In addition, the assessment will help identify best practices that may bebeneficial to the company.

7.1 Responsibilities7.1.1 The Veriforce auditor will be responsible for overall coordination of the company

assessment process. The detailed responsibilities of the auditor include:

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Conduct the assessment site visit with the company Communicating the requirements before the assessment takes place Preparation of the assessment Planning and carrying out assigned responsibilities as part of the assessment

process Conducting the assessment objectively and documenting findings Suggesting and discussing possible corrective actions for deficiencies identified

during the assessment Identifying and reporting best practices being used Providing input and feedback for the development of the written reports to ensure it

is accurate and completed in a timely manner Distributing the written report to the responsible parties

7.1.2 The detailed responsibilities of the company include:

Responsible for providing the required information to the auditor {i.e. companylocation(s), number of Evaluator(s)}

Coordination of site visits Provide requested documents to the auditor Coordinate with the Evaluator(s) and candidates/qualified individual(s) to perform

evaluations Organize the interviews to meet audit requirements

7.2 Request for Company Assessment7.2.1 A formal request must be made to Veriforce before an assessment can occur.

7.2.2 Once Veriforce receives the formal request, Veriforce will send an assessmentinformation sheet to the company requesting specific information and detailing therequirements to achieve the accreditation. The provided information will be used todetermine if the company is ready for the assessment process. The company’s internalmonitoring program must have been established/implemented at a minimum of 3months before the assessment process begins.

7.2.3 After the initial request is received and the information sheet has been returned toVeriforce, Veriforce will submit a price quote to the requesting company based on thenumber of facilities or sites to be visited and in some cases may include the number ofEvaluators.

7.2.3.1 The company may choose to include their Evaluators in the initial request.

7.2.4 Once the pricing quote is sent to the company, the company will have five (5) businessdays to accept price quote. Once the quote is accepted, Veriforce will schedule theassessment with the company.

7.3 Scheduling the Company Assessment7.3.1 Scheduling will be conducted by Veriforce through the company designated

representative. This may also include any Evaluator assessments that need to bescheduled in conjunction with the company assessment. Changes made to theschedule that affect reservations that have already been booked will incur an additionalcharge of the assessment.

7.3.1.1 Travel arrangements will be made after the schedule is finalized.

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7.4 Conducting the Company Assessment7.4.1 Prior to the assessment, Veriforce will conduct an opening meeting with the

designated representative or equivalent. The opening meeting will outline theassessment process and answer any questions the company may have pertaining tothe assessment.

7.4.2 Veriforce will conduct the assessment using the Veriforce Company AssessmentChecklist and any other related documentation.

7.4.3 Upon assessment completion, Veriforce will conduct a closing meeting with thecompany representative to debrief the assessment results. Veriforce will take all theinformation gathered during the assessment to determine the rating. A final report willbe prepared and submitted to the company within 15 calendar days.

7.4.4 Refer to Section 6.1 for scoring requirements.

7.5 Request for Evaluator Assessment7.5.1 Veriforce will, at a company’s request, perform a comprehensive on-site assessment

of Evaluators. A formal request must be made to Veriforce before an assessment canoccur. Also, an Evaluator cannot be assessed until the company has completed andreceived accreditation.

7.5.1.1 More than one Evaluator, facility, or site may be a part of the assessment. Therequesting company will communicate the number of Evaluators and locations,as part of the initial request.

7.5.1.2 Veriforce will submit a price quote to the requesting company based on thenumber of Evaluators, facilities, or sites to be visited.

7.5.1.3 Once the pricing quote is sent to the company, the company will have five (5)business days to accept price quote. Once the quote is accepted, Veriforcewill schedule the assessment with the company.

7.6 Scheduling the Evaluator Assessment7.6.1 Scheduling for the Evaluator assessment may be completed during the initial company

request by the company designated representative and Veriforce. Refer to sections7.2 and 7.3.

7.7 Conducting the Evaluator Assessment7.7.1 Prior to the assessment, Veriforce will conduct an opening meeting with the

designated representative or equivalent and all Evaluators involved in theassessment. The opening meeting will outline the assessment process.

7.7.2 The Evaluator must undergo the desktop audit process with no documented findingsbefore any other steps are taken. The desktop audit will be conducted as outlined inthe Veriforce Operator Qualification Policies and Procedures (Contractor Version),Section 7.2.5.

7.7.3 In the case of a failed desktop audit, the assessment will be terminatedimmediately and the Auditor will move directly to Section 7.7.6 in theseprocedures. Also, further actions will be taken in accordance with VeriforceOperator Qualification Policies and Procedures (Current Revision),paragraph 7.2.7.

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7.7.4 If findings are documented during the audit process and the Evaluator’sauthorization is not revoked, the Evaluator may apply for re-assessment 12months after audit closure. If the Evaluator’s authorization is revoked, theEvaluator will be eligible for re-assessment 12 months after the Evaluatorhas completed the reauthorization process.

7.7.5 Veriforce will conduct the assessment using the Veriforce Evaluator AssessmentChecklist.

7.7.6 Upon assessment completion, Veriforce will conduct a closing meeting with thedesignated company representative and Evaluator(s) to debrief the assessmentresults. Veriforce will take all the information gathered during the assessment anddetermine the rating. A final report will be prepared and submitted to the companywithin 15 calendar days.

7.7.7 Refer to Section 6.1 for scoring requirements.

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Exhibit A

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Exhibit B

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Exhibit CInvestigation Report

Evaluator Company Designated RepresentativeName: Name:Phone: Phone:Email: Email:Detailed Description of Incident:

Reason Incident Occurred:

Corrective Actions Taken:

______________________________ __________________Designated Representative Signature Date

_______________________________ __________________Evaluator Signature Date

_________The section below will be completed by Veriforce only_________

Evaluator’s Elite Status Removed: Yes☐ No☐

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Document Revision History

Rev No. Rev Date Description of Change Justification For Change

0 2/5/2013 Effective date of Elite Evaluator Program Policiesand Procedures - Rev 0. Initial Revision