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` Automated delivery of new and traditional bankingproducts and services directly to customers

through electronic, interactive communication

channels.

` Customers need not necessarily visit the branch to

do banking transactions ,when the banks provide

them with tele-banking or remote banking facility

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` Bank statements

`

ElectronicB

ill Presentment and Payment

` Fund transfer between customers accounts

`

Investment, purchase or sale

` Loan application and transactions

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` It is a computerized device that help the customers

of a financial institution with access to financial

transactions in a public place without the need of a

human clerk or bank teller.

` Access to the account is through a PIN which is

strictly supposed to be only known to the card holder.

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` Financial details can be accessed from remotelocations and basic transactions can be effected fromoutside the bank.

` Interstation connectivity of ATMs has facilitatedwithdrawals from other stations, particularly useful forfrequent travellers.

` According to Rangarajan Committee Report there isapproval to set up ATMs at non-branch locations.

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` By using tele-banking facility customers can dial

up the branchs designated telephone number

which is connected to the computer and by dialing

the ID number will get connectivity to the branchs

computer.

` Customer can have access to his balance and

also can place order for statements of accountcheque books etc.

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` It is a system of transferring money from one bank

account to another without any paper money

changing hands.

Transaction includes` Sale

` Refund

` Withdrawal

` Payment

` Deposit

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` By using PC and internet banks provides products

and services to their customers.

` Facility available to the customers to conduct

financial transactions on a secure websiteprovided by their bank.

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` By 2000, 80 percent of U.S. banks offered e-banking.` In 2001, Bank of America became the first bank to

top 3 million online banking customers.

` Citigroup claimed 2.2 million online relationships

globally. Online customers proved more loyal andprofitable than regular customers.

` In 2007, a report by Gartner Group estimated that 47

percent of U.S. adults and 30 percent in the United

Kingdom bank online

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` Removes traditional geographical barrier

` Customer privacy.

` Security of banking transactions.

` Cost effective system for banker.

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` Basic level : website

` Simple Transactional level : allow customers to

submit their instructions ,queries, on their a/c

balance.

` Fully Transactional level : allows customer to

operate their account for transfer of funds, payment

of bills sale of security etc.

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`Mobile banking :

Check bank balance, current interest rate, stopcheque payment etc.

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To The Bank

` Expenditure on pay slips ,forms has go

down

` Banks do not have to open 24 hours a day

for providing service.

` Cost effectiveness

` Administrative work reduced drastically

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` Can electronically transfer or receive money in

their accounts with in seconds.

` Can apply for a loan without visiting the branch .` Can compare services offered by different banks.

` Sell or buy stock and other securities using the

account.

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` Most people lack trust.

` Difficult to learn for a beginner.

` Security Risk

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THANK U