elearning project plan part ii · 2015. 6. 22. · you can also use the same skills to deal with...
TRANSCRIPT
SENECA COLLEGE
eLearning Project Plan
Part II HST860NUU
Yvonne Cheng
Ashley Tortolano
6/23/2015
Table of Contents
Subject Title ................................................................................................................... 2
Description ..................................................................................................................... 2
Objectives ...................................................................................................................... 2
Audience ........................................................................................................................ 2
Course Outline ............................................................................................................... 3
E-Learning Package ....................................................................................................... 6
Envision ....................................................................................................................... 23
Future Implication ........................................................................................................ 23
Universal Instructional Design Principles ................................................................... 23
Resources ..................................................................................................................... 24
Appendix ...................................................................................................................... 25
Team Contract for Managing Difficult Situations in a Training Session ............. 25
Team Members and Roles .................................................................................... 25
Terms of the Contract ........................................................................................... 26
Project Timeline ................................................................................................... 28
Reference ..................................................................................................................... 29
Subject Title
Managing Difficult Situations in a Training Session
Description
The subject is “Managing Different Situations in a Training Session”. During
training sessions, you as trainers often encounter situations or trainees that create
problems. Dealing with people and situations need high emotional intelligence skill
and solving the problem in a professional manner. This is a soft skill that everyone
should obtain be become master at. The skills that you will learn is not only limited in
a training session setting. You can also use the same skills to deal with people in
business meetings or seminars.
In this eLearning, you will learn on how to deal with difficult situations, how to
deal with trainees who are uncooperative and how to deal with people who create
problems. Learning such skill is important because companies and organizations are
investing money to train people. You as trainers have the responsibility to ensure that
all trainees receive the training without major distractions. Otherwise, the
consequences are, money invested in the eLearning is wasted and the training is not
received properly by the trainees.
Objectives
Upon completion of this course, trainees will:
1. Define difficult trainees (knowledge)
2. Understand effective methods in handling a problematic situation
(knowledge)
3. Understand how to deal with the trainees’ behaviours (knowledge)
4. Communicate with the trainees in an effective manner (application)
5. Manage the behaviours of trainees in a professional manner (application)
6. Apply various techniques to deal with a number of difficult situations
(application)
Audience
This eLearning package is targeted for the audience above the age of 20, specifically
for trainers in the training and development department. The audience can either be a
new trainer or an experienced trainer, whose job is to train employees to elevate their
skills.
Course Outline
Subject Title
Managing Difficult Situations in a Training Session
Description
The subject is “Managing Different Situations in a Training Session”. During
training sessions, you as trainers often encounter situations or trainees that create
problems. Dealing with people and situations need high emotional intelligence skill
and solving the problem in a professional manner. This is a soft skill that everyone
should obtain be become master at. The skills that you will learn is not only limited in
a training session setting. You can also use the same skills to deal with people in
business meetings or seminars.
In this eLearning, you will learn on how to deal with difficult situations, how to
deal with trainees who are uncooperative and how to deal with people who create
problems. Learning such skill is important because companies and organizations are
investing money to train people. You as trainers have the responsibility to ensure that
all trainees receive the training without major distractions. Otherwise, the
consequences are, money invested in the eLearning is wasted and the training is not
received properly by the trainees.
Objectives
Upon completion of this course, trainees will:
1. Define difficult trainees (knowledge)
2. Understand effective methods in handling a problematic situation
(knowledge)
3. Understand how to deal with the trainees’ behaviours (knowledge)
4. Communicate with the trainees in an effective manner (application)
5. Manage the behaviours of trainees in a professional manner (application)
6. Apply various techniques to deal with a number of difficult situations
(application)
Audience
This eLearning package is targeted for the audience above the age of 20, specifically
for trainers in the training and development department. The audience can either be a
new trainer or an experienced trainer, whose job is to train employees to elevate their
skills.
Discriminations/Harassments
All employees and instructors have the right to work and learn in
discriminations/harassments free environment. All opinions should be respected.
Discriminations and harassments could influence employees negatively. Therefore,
this course has zero tolerance for discriminations and harassments.
Prerequisite (s)
The employees receiving this training have to be a trained trainer to join this course.
All trained trainers in all departments such as customer service, onboarding,
occupational health and safety are all eligible for this training. Entry level trainers
need at least 2 months of experience of training to take this course.
Topic Outline
Module 1 Introduction to the Course
Module 2 Introduction to the Topic of “Managing Difficult Situations in a
Training Session” – purpose of the course, challenges and
importance
Module 3 Dealing with Difficult Behaviours of Trainees
Module 4 Managing Difficult Trainees
Module 5 Facing Difficult Situations
Module 6 Exercises
Course Duration
The course will last for 6 weeks, 1 hour each week. Each week you are responsible for
learning 1 section.
Mode of Instruction
This course will be instructed online with a mix of readings, videos and exercises
materials to help trainees learn. Online discussions and live chat will also be provided
for trainees. Participation is expected from all trainees.
Prescribed Texts
There are no specific prescribed texts for this course. All necessary materials will be
provided by the instructor online.
Required Supplies
The trainees need to prepare laptops, desktops or tablets to access this course with
WiFi or internet connection.
Grading Policy
Status Grade
Course Completed Satisfactory
Course Incomplete Unsatisfactory
Student ownership
Each employee who is taking this training course is required to take full responsibility
of the learning process. Employees failed to commit in the course will be disciplined
accordingly to the company policy. If employees failed to complete the course during
the expected time period with legitimate reasons, supporting documents must be
provided. All employees are responsible for completing all the modules, quizzes,
exercises as well as attending live chat sessions.
E-Learning Package
Section 1 – Introduction to the course
Lecture 1 – Welcome
Lecture 2 – Introduction: Video
Video Transcribe
Seconds Details
1 ****First slide no transition****
1-6 Cartoon man appears with speech bubble on screen waving hands and
says...
0.5-6 “Welcome to how to manage difficult situations in a training session”
6 ****Second slide no transition****
6-10 Cartoon girl appears angry and arguing with cartoon boy on screen
6-10 Title at the top of the screen reads “Disagreements and arguments can get
out of hand”
10 ****Third slide no transition****
10-16 Background picture of a training session where the trainees are look at
their cell phones while trainer is teaching
16 ****Fourth slide no transition****
16-27 Background picture of a business meeting room appears with a man on
the left side talking
16-19.5 Speech bubble at the top of the screen reads “have you ever encountered
these types of situations?”
20-27 Speech bubble at the top of the screen reads “In this E-Learning session
you will learn how to deal with difficult situations, difficult trainees and
difficult behaviours”
27 ****Fifth Slide no transition****
27-31 A hand writes on a chalk board “Click on Module 2 to get started”
31 ****Video ends****
Section 2 – Managing Difficult Situations in a Training Session: Introduction
Video
Section 3 – Dealing with Difficult Behaviour of Trainees
Lecture 4: Types of Difficult Behavious
Lecture 5: Example
Lecture 6: Types of Difficult Behaviours Continued
Lecture 7: Techniques of Dealing with Difficult Behaviours
Lecture 8: Personal Experience
Quiz 1: Difficult Behaviours of Trainees
Question 1
Question 2
Section 4 – Managing Difficult Trainees
Lecture 9: Managing Difficult Trainees Introduction
Section 5 – Facing Difficult Trainees
Lecture 10: Facing Difficult Situation Introduction
.
Section 6 – Exercise
Lecture 11: Exercise
Lecture 12: Scenario 1
Lecture 13: Scenario 2
Lecture 14: Scenario 3
Lecture 15: Scenario 4
Lecture 16: Scenario 5
Envision
Overall, we want the eLearning page to be user friendly for the trainees so no
time is wasted where they have to navigate themselves to get to the right page.
We will be using Udemy as our eLearning tool, which will include materials
such as text, documents, videos and images to guide our learners. As soon as the
trainees begin the course, the course outline will be explained as well as an
introduction to the course.
The trainees are allowed to revisit any modules they have done to refresh the
memory. At the end of each module, a quiz will take place to help the trainees review
the knowledge. Then at the end of all modules, the trainees will have to complete a
few exercises to apply the knowledge learned. This would be a combination of short
answer type of question and multiple choices, and this eLearning will be facilitated. A
discussion section will be available for trainees to ask questions and exchange ideas.
A live chatting session will also be available every Saturday morning at 10 a.m. for
trainees and the facilitator.
Future Implication
The experience of building this eLearning package was wonderful. We had the
experience of creating an eLearning package from scratch and the skills that we
obtained were unforgettable. Due to the time constraints, we could not create our ideal
eLearning package. In the future, we hope to create the entire eLearning package
using videos and publish it on Uemy. By using videos, we believe that the participants
will have better experience learning. In addition, we would like to incorporate voice
over to all of our videos in order to accommodate people with disabilities and various
learning styles. We are taking gamification into consideration as learners learn better
if there is an interactive game rather than reading or listening to a traditional lecture. A
website called Second Life could be a great tool only if we can open our own space
that only allows participants taking this course.
We would also like to develop the package into an App due to the popularity of
smartphones. This allows the users to download the App from Apple store or Google
play store onto their phones and get the training everywhere they go.
Furthermore, we hope to offer this eLearning in multiple languages in the future,
so essentially everyone in the world can benefit from it.
Universal Instructional Design Principles
This eLearning package can be accessed whenever and wherever there is internet
or wireless connection internet. However, not every participant has stable or high
speed internet. Therefore, a Power Point document will be provided for participates to
download. So they can have access to the eLearning even if there is no internet
connection. A complete course outline will also be provided for reference.
The language that is used in the eLearning package is simple. Since Canada is a
multicultural country, not everyone’s English is perfect. Therefore with the simple
language, everyone can learn the materials easily. Our eLearning package contains
words explaining the material with the assistant of images and videos to emphasize
the concepts.
This eLearning supports an open learning environment that allows independent
learning which encourages learners to be self-motivated. However, if there are
concerns regarding to the materials, they have access to the facilitators. We are trying
our best to accommodate visual, auditory and reading-writing learners as well as
people with disabilities. Due to the time constraints, we could not satisfy the 3 types
of learners completely. However, in the future, we aim to accommodate various
learning styles.
We also encourage interactions among participants and facilitators to share and
discuss ideas and thoughts. This allows everybody who is involved in the eLearning
to not only learn from the teaching material, but also from each other’s personal
experiences. After all, concepts and theories are different from real life experiences.
Resources
The tools that were used for this eLearning were Udemy, Pow Toon, Bitstrips,
PowerPoint Slides and Sound Recorder. Udemy is the website where we created our
course on. Pow Toon is a video production website where we created all of our videos
and Bitstrips was where we created comics to illustrate different scenarios. PowerPoint
was used to created our lecture slides and Sound Recorder to record our voice over.
The content was from websites such as United Nations Environment Programme
and Total Success. The images used are from Google search engine, all the images
used are referenced.
Appendix
Team Contract for Managing Difficult Situations in a Training Session
Description
The subject is “Managing Different Situations in a Training Session”. During
training sessions, you as trainers often encounter situations or trainees that create
problems. Dealing with people and situations need high emotional intelligence skill
and solving the problem in a professional manner. This is a soft skill that everyone
should obtain be become master at. The skills that you will learn is not only limited in
a training session setting. You can also use the same skills to deal with people in
business meetings or seminars.
In this eLearning, you will learn on how to deal with difficult situations, how to
deal with trainees who are uncooperative and how to deal with people who create
problems. Learning such skill is important because companies and organizations are
investing money to train people. You as trainers have the responsibility to ensure that
all trainees receive the training without major distractions. Otherwise, the
consequences are, money invested in the eLearning is wasted and the training is not
received properly by the trainees.
Team Members and Roles
Project Leader – Yvonne Cheng
The main role of the leader is to co-ordinate all activities of the project. This includes:
goal setting, ensuring work is due by the deadlines and support other team members.
The project leader will have a vision and direction of what the final project will look
like and communicate this vision to other team members. The leader will also
contribute to all areas of the project as agreed upon in the task and responsibilities
section.
Designer – Ashley Tortolano
The role of the designer is to plan out how the eLearning website will be structured
and laid out. This will include: developing the storyboard, script, flow, layout,
navigation structure and assessments, and identifying usability, and accessibility
needs.
Subject Matter Expert (SME) – Yvonne Cheng
The role of the SME is to collect materials and the content that will be used to
develop and build the eLearning product. A SME will recommend on whether or not
the type and source of materials to be used is appropriate for the audience.
Developer – Yvonne Cheng, Ashley Tortolano
The role of the developer’s is to use all the materials collected and build the eLearning
project using eLearning tools. The developer’s duties include selecting the appropriate
tools to use, building the entire framework of the project, developing media, adding
content, and fine tuning the layout.
Tester – Ashley Tortolano
The role of the tester is to test the finished eLearning product. This includes: running
the final eLearning product with a representative audience, gathering feedback, and
making adjustments to the content and design as needed. The eLearning product
should be user friendly, the content should be easy to understand and the overall flow
of the content should be logical.
Terms of the Contract
1. Each group member must complete their parts of the project by a specified
date as agreed on by both group members.
2. Each group member must agree on the roles and responsibilities given to them
at the beginning of the project.
3. Each group member must attend all group meetings and try their best to attend
all classes.
4. Each group member must be respectful and courteous of the other’s ideas,
thoughts, and opinions.
Consequences for Breaching the Terms of the Contract
1. A warning will be given to any group member who does not abide by the
terms of the contract.
2. If the issues continue to persist, the other group member will have to schedule
a meeting with the professor to discuss the issues and ways to resolve them.
3. If the problem is still not resolved after the meeting, the group member who is
not abiding by the terms has the potential to either, lose marks or get excluded
out of the group.
Date ______________________________
__________________________________
Project Leader, SME & Developer
Yvonne Cheng
__________________________________
Designer, Developer & Tester
Ashley Tortolano
Project Timeline
Here is our eLearning project planning timeline. This schedule allows us to plan for a
design-build project within a realistic timeline with specific roles for each member.
Stage Task-Milestone Responsibility Date
Team Group member names Everyone 02/06/15
Determine expertise and assign roles Everyone 02/06/15
Develop and agree to contract Everyone 04/06/15
Plan Develop working title/description, objectives
and describe audience
Everyone 02/06/15
List tasks Everyone 04/06/15
Needs
Analysis
Refine objectives/description. Everyone 04/06/15
Determine specific needs Everyone 04/06/15
Determine type(s) of content required Yvonne C 04/06/15
Content Identify sources Yvonne C 04/06/15
Identify methods for content collection Ashley T 04/06/15
Determine storage protocol/naming
conventions
Ashley T 04/06/15
Collect data Everyone 04/06/15
Design Develop storyboard Everyone 04/06/15
Develop script Everyone 04/06/15
Develop flow/layout/navigation structure Everyone 04/06/15
Identify usability / accessibility needs Everyone 04/06/15
Develop assessments Everyone 04/06/15
Build Select tools – secure tools Everyone 04/06/15
Build shell / framework Yvonne C 04/06/15
Develop media Ashley T 09/06/15
Add content – fine tune layout Everyone 11/06/15
Test Run eLearning with a representative audience Everyone 12/06/15
Gather feedback Everyone 16/06/15
Make adjustments to content / design Everyone 16/06/15
Deliver Select format Yvonne C 18/06/15
Determine schedule for deployment Ashley T 18/06/15
Deploy to target audience Everyone 18/06/15
Evaluate Gather feedback from users Everyone 22/06/15
Assess feedback and validate effectiveness Everyone 22/06/15
Make concluding comments and
recommendations
Everyone 22/06/15
Ash Patel 2012
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