elac technology master plan 2020 to 2025 · 2020. 8. 24. · (tpsc). the focus of the tpsc is to...

TPSC adopted 5/28/2020ESGC adopted 6/22/2020

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USE INDESIGN TOC

C O N T E N T S

Executive Summary 2

College Mission, Vision, and Values 4

College Governance and Planning Process 5

Technology Master Plan Overview 6

2020-2025 Technology Master Plan 7

Appendices 15

2018 TPSC Student Survey 16

2018 TPSC Faculty/Administrator/Staff Survey 29

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E X E C U T I V E S U M M A R Y

Statement of PurposeThe 2020-2025 Technology Master Plan (TMP) serves as the college’s guiding strategy on technology related issues for East Los Angeles College. The TMP is aligned with the College’s Mission, Vision, and Values, and seeks to fulfill the Goals and Objectives outlined in the College’s 2019-2025 Strategic Plan. The College’s strategic planning efforts in turn reflect the Goals, Institutional Objectives, and Plan Targets put forth by the 2018-2023 Los Angeles Community College District Strategic Plan.

By integrating the Technology Master Plan into the larger context of the College and District planning efforts, the Technology Planning Subcommittee hopes to demonstrate the targeted ways in which East Los Angeles College can contribute to advancing the college-specific and district wide technology needs. The broad goals by which the TMP action items were guided include:

1. Increasing student success and academic excellence through student-centered instruction, student-centered support services, and dynamic technologies.

2. Increasing equity in successful outcomes by analyzing gaps in student achievement and using this to identify and implement effective models and programming to remedy these gaps.

3. Sustaining community-centered access, participation, and preparation that improves the college’s presence in the community, maximizes access to higher education, and provides outlets for artistic, civi, cultural, scientific and social expression as well as environmental awareness.

4. Ensuring institutional effectiveness and accountability through data-driven decision-making as well as evaluation and improvement of all college programs and governance structures.

Further, the Technology Master Plan was also developed with some key areas of focus and improvement based on the following:

• Analysis of the 2012-2018 Technology Master Plan• Review of the 2018 Student, Staff, Faculty, and Administration Surveys• Compliance with ACCJC Standard III C

The TMP action items reflect the myriad ways in which technology can be used to further promote equity and improve the educational and professional experience for administrators, faculty, staff, and students at East Los Angeles College by building on existing campus resources. For example, the TMP outlines targeted faculty and staff professional development training focused on 508 compliance and the use of existing and new technologies to enhance both instruction and campus services. The TMP also highlights information technology infrastructure improvements and investments that can contribute to greater efficiencies for all campus constituents including augmented WiFi connectivity, digital workflow creation, regular assessment of all campus hardware and software needs. Finally, the TMP identifies strategies to leverage our collective resources to advocate for new campus resources such as the hire of a full-time instructional designer within the Distance Education office and to promote strategies for supporting our community partners in promoting the use of distance learning in dual enrollment environments and improving electronic waste salvaging processes to benefit dual enrollment sites.

In sum, the Technology Master Plan was collaboratively drafted by the Technology Planning Subcommittee co-chairs and members in consultation with the broader campus community. Beyond the inputs from surveys and committee meetings, committee members reached out to their respective departments and constituent groups for input, suggestions, and contributions. The TMP seeks to identify measurable action items in collaboration with the campus entities and departments who will ultimately advocate for the funding and support necessary to accomplish these action items through their annual Program Review. The Technology Planning Subcommittee understands that it requires various individual college entities functioning as a collective body to assure fulfillment of the college’s strategic direction including the TMP.


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https://www.laccd.edu/Departments/EPIE/PlanningAccreditation/Documents/2018-2023%20LACCD%20District%20Strategic%20Plan.pdf

Acknowledgements

Technology Planning Subcommittee Membership

Kevin Akiyama

Nathasha Alvarez, TPSC Co-Chair

Djuradj Babic, TPSC Co-Chair

Patricia Combes-Brighton

Rick Crawford

Pauletta Daw

Alejandro De La Parra

Danelle Fallert

Daniel Frise

Graciela Hernandez

Jeffrey Hernandez

Michael Iwashita

Aaron Lyle

Nghi Nghiem

Luis Orozco

Jorge Paredes

Nancy Ramirez

Josh Summers

Doris Zantizo


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C O L L E G E M I S S I O N , V I S I O N , A N D V A L U E S

Mission StatementEast Los Angeles College empowers students to achieve their educational goals, to expand their individual potential, and to successfully pursue their aspirations for a better future for themselves, their community and the world.

Goal 1: Increasing student success and academic excellence through student-centered instruction, student-centered support services, and dynamic technologies.

Goal 2: Increasing equity in successful outcomes by analyzing gaps in student achievement and using this to identify and implement effective models and programming to remedy these gaps.

Goal 3: Sustaining community-centered access, participation, and preparation that improves the college’s presence in the local and global community, maximizes access to higher education and opportunities for adult learners, and provides outlets for artistic, civic, cultural, scientific and social expression as well as environmental awareness.

Goal 4: Ensuring institutional effectiveness and accountability through data-driven decision-making as well as evaluation and improvement of all college programs and governance structures.

In collaboration with the LACCD Mission, ELAC is committed to advancement in student learning and achievement that prepares students to transfer to 4-year institutions, successfully complete workforce development programs, earn associate degrees, and pursue opportunities for lifelong learning and civic engagement.

VisionThrough our emerging focus on student-centered instruction, student-centered services, and integrated learning, East Los Angeles College will be an exemplary model for student academic achievement, skill development, and artistic expression.

ValuesWe cultivate global citizenship and community: Our community begins with the campus and local area but extends past our borders and encompasses people from around the world who benefit from collaboration and interconnectedness.

We advance social responsibility: With our agency as a campus, we are accountable to act for the benefit of all and actively participate in civic institutions.

We foster lifelong learning: We are committed to the ongoing pursuit of knowledge and experience and seek to facilitate that process of personal growth.

We advance equity: We consciously evaluate and study all aspects of the student experience to foster success and inclusivity for students of all backgrounds and levels of ability.

We uphold integrity: We are committed to honesty and transparency in our institution to ensure accountability and trustworthiness.


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C O L L E G E G O V E R N A N C E A N D P L A N N I N G P R O C E S S

College Planning Structure 1

The strategic planning structure at ELAC reflects the college’s commitment to shared governance and to obtaining campus-wide and community input on college goals and objectives that will shape the college’s future. The ELAC Shared Governance Council (ESGC) serves as the central governing body for all planning decisions and makes recommendations directly to the College President as part of the shared governance process. In addition to the ESGC, the Strategic Planning Committee (SPC), Educational Planning Subcommittee (EPSC), Facilities Planning Subcommittee (FPSC), Technology Planning Subcommittee (TPSC), Program Review and Viability Committee (PRVC), and the Budget Committee play key roles in the development and implementation of the college planning agenda. The Office of Institutional Effectiveness and Advancement (OIEA) facilitates the development of the college planning documents and assists in the implementation and evaluation of the planning agenda.

All college planning agendas are created through data-informed processes that include national, state, local, and campus-level data. OIEA provides comprehensive college data on student outcomes and indicators of student success. The objectives set forth in the District Strategic Plan also guide the college’s planning efforts. With direction from the District Strategic Plan, the college regularly reviews its own strategic and planning objectives using both quantitative and qualitative data.

In addition, the program review process is used to substantiate the efforts made by departments to improve student learning and to identify the needs of ELAC students and the surrounding community. The Program Review and Viability Committee reviews and updates the college’s Program Review Plan every six years. This plan includes the schedule for conducting Program Review Self-Evaluation (PRSE) and Annual Update Plans (AUP). The PRSE focuses on the manner in which each program is supporting the goals of the Strategic Plan. In addition, both the PRSE and AUPs utilize Learning Outcomes to assess the degree to which departments and programs are working to improve the student learning process and create improvements in student outcomes. AUPs are completed in between comprehensive reviews to determine the progress made in responding to PRSE recommendations and the program department’s own goals. The AUPs serve as the basis for resource allocation decisions, such as hiring of new faculty and staff, purchase of new equipment, and increases or decreases to a department or unit’s base budget. The PRSE and AUPs provide essential data in the development, implementation, and evaluation planning processes.

All college planning is conducted using evaluation cycles focused on continuous quality improvement for all instruction, student services, and administrative programs. ELAC enters into six-year planning cycles in which the college progresses through phases of Planning, Implementation, and Evaluation (PIE). By incorporating formative evaluations into operational decision-making, ELAC ensures that these annual processes are subject to self-reflective examination on an ongoing basis and that lessons learned contribute to improvements in these processes. Data-driven measures and formative evaluations contribute to a summative evaluation of the strategic plan implementation at the end of its six-year cycle. The link between the formative evaluations and summative evaluation ensures that continuous quality improvement is ongoing and is the driving force for revisions to the strategic plan. Through this model, the college ensures that all programs, as well as the college’s governing and decision-making processes, are regularly and thoroughly evaluated.2

1 East Los Angeles College Strategic Plan 2019-25 http://www.elac.edu/Admin-Services/Institutional-Effectiveness/Planning/College-Plans


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http://www.elac.edu/Admin-Services/Institutional-Effectiveness/Planning/College-Plans

T E C H N O L O G Y M A S T E R P L A N O V E R V I E W

Development of the Technology Master PlanThe 2020-2025 Technology Master Plan was developed by the Technology Planning Subcommittee (TPSC). The focus of the TPSC is to implement, develop, execute and evaluate the Technology Master Plan and address campus technology needs. The goal of the subcommittee is to work with the Information Technology Department, administration, faculty, staff and students to achieve and maintain campus wide technology to enhance instruction and services to students. The TPSC operates in an advisory capacity to the East Los Angeles College Shared Governance Council3 and serves as the central planning committee for all academic, administrative, and student service technology matters.

The Technology Master Plan serves as the college’s guiding strategy on technology related issues and seeks to fulfill the College Mission and Strategic Goals through the implementation of technology planning objectives and action items. These objectives are broad-based principles that can serve as guidance for all technology support and advancement on campus. Additionally, the action items provide specific measures that can be included in the Program Review process to assist departments and units in establishing relevant plans that will lead to the fulfillment of its Technology Master Plan.

Data Inquiry and Information GatheringThe Technology Planning Subcommittee (TPSC) began its planning work in Spring 2018. Online surveys were developed by the TPSC to gather college-level data about technology use and needs, and these surveys were administered in Spring 2018 by the Office of Institutional Effectiveness and Advancement to college administrators, faculty, staff and students. Upon reviewing survey data and related campus technology documents, the Technology Planning Subcommittee created preliminary action items in Fall 2018 and Spring 2019 using the College Mission, Vision, and Values, and the 2019-2025 Strategic Plan Goals and Objectives as a guide.

A taskforce was convened in Fall 2019 to begin gathering the TPSC preliminary action items, all relevant campus technology survey data, and other campus technology planning documents to identify additional areas of concentration for the 2020-2025 Technology Master Plan. The college’s 2012-2018 Technology Master Plan, 2019-25 Strategic Plan, ACCJC Accreditation Standards and Evaluation Report, and Student Equity Plan 2019-2022 served as the initial basis for determining the current status of technology at ELAC and identifying future technology needs. The technology action items created by the TPSC are aligned with the college’s 2019-2025 Strategic Plan and developed in a manner that fulfilling these action items will lead to the fulfillment of the College and District strategic goals and objectives. Specific measurable outcomes are assigned to responsible entities and collaborators to assist in the implementation process.

2 ELAC Strategic Plan 2019-25 http://www.elac.edu/Admin-Services/Institutional-Effectiveness/Planning/College-Plans

3 http://elac.edu/ELAC/media/ELAC-Assets/Documents/faculty-staff/committees/TPSC/TPSC-Bylaws.pdf


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http://www.elac.edu/Admin-Services/Institutional-Effectiveness/Planning/College-Planshttp://elac.edu/ELAC/media/ELAC-Assets/Documents/faculty-staff/committees/TPSC/TPSC-Bylaws.pdf

Approval of the Technology Master PlanThe completed Technology Master Plan is vetted through the campus community, including the Academic Senate, the Associated Student Union, and the faculty, staff, and general student body. The goal of the vetting process is to receive input from all constituent groups in a manner that promotes the development of a revised plan with college-wide support. Upon completion of the vetting process, the committee meets to finalize and approve the final draft to be sent to ESGC for approval. The ESGC-approved draft is then forwarded to the Board of Trustees for approval. The following pages provide the Technology Master Plan Objectives and Action Items and demonstrates their alignment with the 2019-2020 Strategic Plan Goals.

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Status of 2012-2018 Technology Master PlanThe 2012-2018 Technology Master Plan centered around the goals outlined in the College’s Mission Statement including increasing student success, access, equity, and institutional effectiveness and accountability. The plan identified 15 objectives which broadly focused on supporting students, faculty, and staff in the use of technology, enhancing the campus’ technological infrastructure for instructional purposes in classrooms, labs, and online learning platforms, and improving student-centered support service technologies. To accomplish these objectives, over 40 specific action items were created and assigned to diverse departments with progress updates presented to the Technology Planning Subcommittee on a monthly basis.

By Spring 2018, 81% of the action items identified in the 2012-2018 Technology Master Plan were completed or deemed no longer relevant. Among the plan’s many accomplishments are the technological enhancement of the Teaching and Learning Center’s infrastructure, augmentation to the human and technical capacity in Distance Education, and increased collaboration between Professional Development and Distance Education. Of the action items that remain in progress, many relate to recently acquired technologies such as the PeopleSoft SIS and Office 365 and ongoing campus investments in information technology infrastructure such as WiFi and campus security hardware.

The pending action items from the 2012-2018 Technology Master Plan informed the development of the 2020-2025 Technology Master Plan and are reflected in the action items created by the Technology Planning Subcommittee. Additionally, the committee consulted the ACCJC Approved External Evaluation Report Standard III.C. Technology Resources to identify other opportunities for improvements to the College’s overall information technology resources.


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https://www.elac.edu/ELAC/media/ELAC-Assets/Documents/about-elac/accreditation/East-Los-Angeles-External-Eval-Visit-Team-Report-March-6-10-2016-ACCJC-approved.pdf

T E C H N O L O G Y S U R V E Y R E S U L T S

2018 TPSC Faculty/Administration/Staff (FAS) Survey FindingsThe 2018 TPSC Faculty/Administrator/Staff (FAS) survey received 207 responses from administrators, faculty, and staff describing their overall technology use and opinions on the quality of campus technology. On average, campus technology use reported by survey respondents greatly increased from the 2012 TPSC Survey. In particular, personal device take-up and overall device connection to ELAC networks increased over the past six years with smartphones increasing from 67% to 92% and tablets increasing from 30% to 50%. Similarly, the survey revealed the number of respondents who reported not owning personal handheld devices decreased from 13% to 1%. Instructional technology use remained relatively constant among survey respondents with projector use at 58.5% for both surveys and interactive whiteboard use increasing from 4.5% to 7.2%.

Figure 1 Technology User Information

Which of the following handheld devices do you own that are capable of accessing the Internet while on campus? (Select all that apply) n=207

If you do not own a handheld device, do you plan to purchase one in the next 12 months? n=67

ALT TEXT FROM PDF


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Which of the following technologies do you use in your instructional classrooms? (Select all that apply) n=207

Further, technology user opinions collected in the 2018 Faculty/Administrator/Staff survey demonstrated general satisfaction, but trending slightly downward, with campus technology resources, computer security, technical support, technology planning, and professional development opportunities. In particular, 48% of the survey respondents felt the college does not maintain up-to-date computers, software and technological resources that reflect advances in technology, and 50% indicated that ELAC needs to adopt new technologies faster.

Figure 2 Technology User Opinions


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TPSC Student Survey FindingsThe 2018 TPSC Student Survey received 491 responses from full-time and part-time students about their use of computing technologies on and off campus. Students were asked to describe how they complete coursework that requires the use of a computer and Internet connection, to evaluate the quality of existing campus technologies, and to comment on the impact of technology on their academic success. On average, students expressed satisfaction with the number of computers available and the WiFi speed on campus, and approximately 75% of the survey respondents demonstrated familiarity with important campus technologies such as Canvas and the web-based or download option for Microsoft Office Suite.

Figure 3 Number of Computers on Campus

The number of computers on campus is sufficient.

The WiFi and internet connection quality at ELAC is of particular importance considering over a third of survey respondents indicated they complete their computer assignments on campus with approximately 31% of respondents sharing they use computers on campus at least once a day and 38% at least once a week.

Figure 4 Student Computer Assignment Completion

Where do you most often complete your computer assignments?

We did not ask students to indicate the frequency with which they connect personal devices to the WiFi to complete computer assignments while on campus but anticipate that number would be high considering 87% of students responded that computers, smartphones, tablets, and other personal devices are very important to their academic success. It should also be noted that 30% of students indicated they find it challenging or very challenging to find the technological tools needed to complete an assignment, project, online quiz etc. on campus, and that 23% remain unaware that Microsoft Office Suite is provided for free through their LACCD account.


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Figure 5 Personal Devices and Technological Tools for Academic Success

How important is the use of computers, smartphones, tablets, etc. to your academic success?

How challenging is it to find the technological tools needed to complete an assignment, project, online quiz, etc. on campus?

2018 TPSC Faculty/Administration/Staff & Student WiFi FindingsIt is also worth noting that while 58% of FAS survey respondents indicated they have never or rarely had problems connecting to the WiFi on campus, many used the free response section to identify locations on campus that would benefit from improvements to the WiFi network in terms of WiFi availability, network quality, and connectivity issues.

Figure 6 Problems Connecting to the WiFi - Faculty/Administration/Staff

Do you ever have problems connecting to the WiFi on campus?

Figure 7 WiFi Adequate Speed - Student

The Wifi on campus provides adequate speed.


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It is interesting to note that while students found the WiFi speed to be adequate on campus, over a third of the survey respondents reported problems with connecting to the WiFi and being disconnected from the WiFi once connected. Nearly 40% of survey respondents indicated they have problems connecting to the WiFi on campus and 35% reported being disconnected from the WiFi once connected. These findings mirror the feedback we received in the 2018 TPSC Faculty/Administration/Staff Survey with students reporting problems connecting to the WiFi in many of the same areas identified by our administrators, faculty, and staff including E3, E1, F5, F7, and a few other areas on campus.

Figure 8 Areas on Campus with Problems Connecting to the WiFi


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T E C H N O L O G Y M A S T E R P L A N G O A L S , O B J E C T I V E S , A C T I O N I T E M S & I M P L E M E N T A T I O N

Student Success - Increasing student success and academic excellence through student-centered instruction, student-centered support services, and dynamic technologies.

Equity: Increasing Equity in successful outcomes by analyzing gaps in student achievement and using this to identify and implement effective models and programming to remedy these gaps.

Objective 1: Decrease the time to completion by enhancing academic and student support programs.

Action Item: Support faculty using technology in their course in achieving ADA 508 compliance course content and integrating useful technology in their course design, whether in online courses or web-supported courses by recommending the hire of a full-time instructional designer within the Distance Education office.

Action Item: Offer training on ConexED to all personnel who need to use it for implementation of a referral system to track student movement through the academic support systems and to track contributions of academic support.

Access - Sustaining community-centered access, participation, and preparation that improves the college's presence in the community, maximizes access to higher education and provides outlets for artistic, civic, cultural, scientific and social expressions well as environmental awareness.

Objective 2: Expand educational opportunities to local high school students by increasing the number of courses offered through dual enrollment.

Action Item: Promote the use of Distance Education for courses offered through the Outreach office with hybrid/online/web-enhance learning in dual enrollment environment that combines hands-on and digital instruction to assist students in mastering course material; such as Canvas, audio dictation, streaming in-house videos, e-textbooks, adaptive learning, interactive white boards, video conferencing, gaming and open education resources.

Objective 3: Improve outreach strategies for new and returning students through effective marketing and branding that increases the recognition of ELAC and its programs as a premier institution of higher education.

Action Item: E-waste salvaging of campus equipment to help our community.

Objective 4: Create an excellent campus climate by improving student services, providing a safe learning environment, and establishing a high standard for customer service.

Action Item: In case of emergency, provide students (including those with disabilities) more technology-based access points to contact the local Campus Police/Sheriff’s Department. Other options include installation of emergency call-boxes in various campus locations. These devices may contain a button to contact the campus-police, and speak. In case there is no response on the student side, campus police may send a dispatch to the on-call location.


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Institutional Effectiveness and Accountability - Ensuring institutional effectiveness and accountability through data-driven decision-making as well as evaluation and improvement of all college programs and governance structures.

Objective 5: Invest in professional development opportunities for faculty, staff, and administrators to enhance work performance, broaden skills for leadership and career advancement, leverage academic programs, and allow for effective and clear career pathways for all employees.

Action Item: Provide professional development opportunities for faculty and staff with training in the use of existing and new technologies available to the campus community (e.g. Office 365, ADA compliance software, Canvas plug-ins, Vision Resource Center, etc.)

Objective 6: Effectively use college resources to support the ongoing improvements of academic and student support programs.

Action Item: Develop a plan to continually assess, update and replace campus technology to its technological infrastructure, quality and capacity are adequate to support the college’s mission, operations, programs, and services.

Action Item: Support students who rely heavily on updated computers and software by updating computers and software based on need.

Objective 7: Use state-of-the-art technology to improve communication, including the development of an effective website that assists students, employees, and the community in interacting with the college.

Action Item: Provide professional development training to help faculty and staff use existing technology for effective communication. Expand workshops beyond the use of classroom technologies, such as Microsoft Word and PowerPoint, to also include training in Microsoft Outlook, ELAC’s Myplan.elac.edu, Microsoft SharePoint, etc.

Action Item: Improve digital workflows of routine processes across campus for students, employees, and the community interacting with the college.

Action Item: Increase Wi-Fi connection in dead zones and high traffic areas for students, staff, and faculty.

Action Item: Streamline college website to remove duplicate or dead links and improve user experience.

The approved Technology Master Plan will be fully integrated into the college Program Review process. Each department and unit will be asked to align their plans with the objectives of the Technology Master Plan. Their plans will be added as action items to each objective and tracked through the Annual Update Plan process to determine the degree to which each objective is being achieved. The committee will annually review the degree to which an action item has been completed and the trends of each associated measurement. Through this implementation process, the Technology Planning Subcommittee will be able to track which actions are being implemented and how much impact each action has had on the college’s evaluation targets. The college views this process as an ongoing system of quality improvement. Through each annual review of the Technology Master Plan, the committee will seek to determine ways to improve efficiency and effectiveness as the college works toward successful achievement of all of its strategic measurements.


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A P P E N D I C E S

ACCJC Accreditation Standard IIIC & RecommendationsStandard III: Resources4

The institution effectively uses its human, physical, technology, and financial resources to achieve its mission and to improve academic quality and institutional effectiveness. Accredited colleges in multi-college systems may be organized so that responsibility for resources, allocation of resources, and planning rests with the district/system. In such cases, the district/system is responsible for meeting the Standards, and an evaluation of its performance is reflected in the accredited status of the institution(s).

C. Technology Resources

1. Technology services, professional support, facilities, hardware, and software are appropriate and adequate to support the institution’s management and operational functions, academic programs, teaching and learning, and support services.

2. The institution continuously plans for, updates and replaces technology to ensure its technological infrastructure, quality and capacity are adequate to support its mission, operations, programs, and services.

3. The institution assures that technology resources at all locations where it offers courses, programs, and services are implemented and maintained to assure reliable access, safety, and security.

4. The institution provides appropriate instruction and support for faculty, staff, students, and administrators, in the effective use of technology and technology systems related to its programs, services, and institutional operations.

5. The institution has policies and procedures that guide the appropriate use of technology in the teaching and learning processes.

4 https://accjc.org/wp-content/uploads/Accreditation-Standards_-Adopted-June-2014.pdf


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https://accjc.org/wp-content/uploads/Accreditation-Standards_-Adopted-June-2014.pdf

2 0 1 8 T P S C S T U D E N T S U R V E YNo. of responses = 491

Research Analyst Bryan Ventura

Legendn=No. of responses, av.=Mean, md=Median, dev.=Std. Dev., ab.=Abstention

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1.1) Are you a full-time (12 or more units) or part-time student (fewer than 12 units)? n=489

1.2) How do you primarily access the Internet at home? n=490

1.3) Where do you most often complete your computer assignments? n=491


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1.4) How often do you use the computers (in labs, classrooms, the library, etc.) on campus? n=490

1.5) The number of computers on campus is sufficient. n=487, av.=1.94, md=2, dev.=1

1.6) Do you ever have problems connecting to the WiFi on campus? n=469, av.=2.9, md=3, dev.=1.1


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1.7) In what areas of campus do you experience problems connecting to the WiFi? (Select all that apply) n=491

1.9) Once connected to the Wifi do you get disconnected? n=473, av.=2.84, md=3, dev.=1.06


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1.10) In what areas of campus do you usually get disconnected from the WiFi? (Select all that apply) n=491

1.12) The Wifi on campus provides adequate speed. n=484, av.=2.11, md=2, dev.=0.97


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1.13) How important is the use of computers, smartphones, tablets, etc. to your academic success? n=484, av.=1.15, md=1, dev.=0.44

1.14) How challenging is it to find the technological tools needed to complete an assignment, project, online quiz, etc. on campus? n=484, av.=2.99, md=3, dev.=1.04

1.15) Are you aware that access to the Microsoft Office suite (Word, PowerPoint, Excel, etc.) is provided through your LACCD account? n=482

1.16) What technological resources has (have) your instructor(s) used that best supports your learning? (Select all that apply) n=491


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Histogram for scaled questionsThe number of computers on campus is sufficient.


Once connected to the Wifi do you get disconnected?

The Wifi on campus provides adequate speed.


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How important is the use of computers, smartphones, tablets, etc. to your academic success?

How challenging is it to find the technological tools needed to complete an assignment, project, online


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ProfileValues used in the profile line: Mean

1. 1

1.5) The number of computers on campus is sufficient. n=487 av.=1.94 md=2.00 dev.=1.00

1.6) Do you ever have problems connecting to the WiFi on campus? n=469 av.=2.90 md=3.00 dev.=1.10

1.9) Once connected to the Wifi do you get disconnected? n=473 av.=2.84 md=3.00 dev.=1.06

1.12) The Wifi on campus provides adequate speed. n=484 av.=2.11 md=2.00 dev.=0.97

1.13) How important is the use of computers, smartphones, tablets, etc. to your academic success? n=484 av.=1.15 md=1.00 dev.=0.44

1.14) How challenging is it to find the technological tools needed to complete an assignment, project, online quiz, etc. on campus? n=484 av.=2.99 md=3.00 dev.=1.04

Comments Report

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1.8) If you selected “Other” in the question above please specify.

• I have no problems connecting to wifi• The basement of the math building- where the old administration of justice-

the parking lot near pool- the walk way in front of the English department in the grassy area- near the financial office near the automotive area

• All Areas, I have tried reaching out to IT but have not received a reply.• All the places.• Behind the G-5 building• Building G5• Cafeteria• Chemistry building.


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• D1• Depends where I find myself, it sometimes does not work.• Don’t use the wifi available in campus• E7 Basement• EOPS• G-5 math building• G5 (14 Counts)• G5 (2 Counts)• G5 Floor 0• G5, G7• G7• I am not an Elac student so therefore I can never connect to the campus wifi.

I am taking a class in Elac, however my home campus is LATTC.• I don’t everything is always fine!• I had a weekend class and an online class and on a Saturday the System down all day• I never tried to connect to WiFi on campus because I do not know how to.• I’ve never been to campus so I can’t answer these. I’m an online student.• I’ve only used the computers in the financial aid office.• In the area where the ELAC Shuttle stops.• It sucks how I always have to sign in ,it’s a hassle and a waste of time• Library (5 Counts)• Library (2 Counts)• MATH & SCIENCE BUIlDING DOWN STAIRS• Many years ago I used to have problems logging on, but recently I have

experienced no issues whatsoever. However, I find when I do experience problems it is because of my computer settings or my own user input error.

• Math and sciences building• N/A (4 Counts)• NONE• Never• No problems connecting• None (4 Counts)• Outdoors, several areas.• PARKING AND TOWARD THE STADIUM AREA• Parking Lot (3 Counts)• Parking Lots• Parking lot (2 Counts)• Parking lot• Parking lot both• Parking lots (2 Counts)


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• Parking lots - some students have to sleep or feel comfortable studying in the student parking lot in their cars and would like access to the school internet. It’s part of the campus.

• Parking structure• Parking structure• Parking structures and stadium parking.• Parkinglot• Pool area, and classes in that area• Pool area, and classes in that area• Science building (2 Counts)• Sometimes Library, sometimes Writing Center• Sometimes( not often) in the library it will slow down. So if its a video I’m watch ( my online classes

require a lot of videos to watch) the sound and the image aren’t always in sync. But in F7, even professors have trouble with connection. F7 no phone reception with carrier, and very weak signal on the wifi.

• South Gate compus• Unsure• Vincent Price Museum• Where the ELAC letters are.• around the main parking structure• bus station near car park• child development center• g5• none (2 Counts)• ok coverage. keep dead zones, unless you want one of the weirdos wacking off in a corner.• parking lot• parking!!!

1.11) If you selected “Other” in the question above, please specify.

• no problems getting disconnected• A3 AND PARKING• All• All of the above in question #8• Basically no WiFi• Behind G-5 building• Can’t connect• Certain classrooms• Chemistry• D1• Don’t use the wifi available in campus• E3• Forgot where


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• G 5• G-5 building• G5 (13 Counts)• G5• G5 Floor 0• G5 the quad at times• G7• I Don’t get disconnected• I am not sure about this because I have not used WiFi on campus. I am not experienced with technology.• I don’t get disconnected.• I never get connection.• I’ve only used the computers in the financial aid office. I never experienced problems while being there.• In the area where the ELAC Shuttle stops• It depends where the type of plan I have , but mostly I have no problems.• Library• Library and walking around campus• Like around night time• MATH & SCIENCE BUILDING• N/A (6 Counts)• Never• No• No problems connecting• None (4 Counts)• OK• Outdoors, several areas.• Parking• Parking Lot (2 Counts)• Parking Lots• Parking level 3 and level 4• Parking lot (4 Counts)• Parking lot• Parking lots (2 Counts)• Parking lots both• Same area• Extremely slow or no response• Same area• Extremely slow or no response• Science building• Science building


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• South Gate parking lot• The walking from one building on a certain part of campus, to another.• The wifi disconnects sometimes when you walk between buildings or when you’re right

outside of the building. Perhaps having routers on the walkways would help?• This only occurs when i connect with my phone. Aside from that i

have never been disconnected when using my lap top.• Unsute• Where the ELAC letters are.• Writing Center and Main Library• around the parking structures or any where away from the main buildings• child development center• everywhere in campus• none (2 Counts)• parking• parking lots


• ACE• Calculators• Electronic Emails• Email• Email• I would like to have access to Phil 8, Tim Snead’s Class. I enrolled in his Phil 20 Class

however Professor Snead has vital information on his Phil 8 Class on Canvas which would maximize my learning experience. I attend ELAC half time.

• I did ask Professor Snead for permission to join his website.• Thank you• Microphones• N/A• None• None , get rid of math so the transfer rate can be higher rather then students dropping out• None! My instructor is not great. My instructor kinda phones it in.• Online testing program• QLESS is something you should look into for all waiting in line departments. Students are notified

via cellphone, and they can use a kiosk or their cellphone to log on for a number. They are told how many people are in line before them and when their next and what window number. (5 Counts)

• Relevant material re-expressed for exams via technological audio resources. Outlets and special cable cords used to plug the technological resources were useful: the technology helped students learn more instead of delaying the lectures.

• They are conducting surveys to their students secretly disguised as the college itself. If the Engineers can get sway with technology systems, they can prevent waste of school resources. If they are also ethical, help secure/protect our digital information.


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• Turnitin.com, Myopenmath.com and Mymathlab.com• Websites created through Google to hold files• Youtube• class discussion, listening to the students speak• email (2 Counts)• i would like to not be disconnected once i am connected to the wifi• none


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2 0 1 8 T P S C F A C U L T Y / A D M I N I S T R A T O R / S T A F F S U R V E YNo. of responses = 207

Research Analyst Bryan Ventura

Legendn=No. of responses, av.=Mean, md=Median, dev.=Std. Dev., ab.=Abstention

1. Technology User Information1.1) Which assignment type best describes you? n=205

1.2) Which college area best describes your work location? n=205

1.3) While at work, on average, how many hours a day do you use a computer? n=204


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1.4) Which one of the following best describes you? n=204

1.5) Which of the following handheld devices do you own that are capable of accessing the Internet while on campus? (Select all that apply) n=207

1.6) If you do not own a handheld device, do you plan to purchase one in the next 12 months? n=67

1.7) Which of the following technologies do you use in your instructional classrooms? (Select all that apply) n=207

1.9) Do you have a computer at home? n=204


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1.10) If yes, can you access the Internet from home? n=205

1.11) Do you use your ELAC e-mail account? n=205

1.12) What is your computer preference at the college? n=205

2. Technology User Opinions2.1) Are you satisfied with the rate at which ELAC adopts new technologies? n=203

2.2) ELAC provides sufficient technological resources to the college. n=204, av.=2.39, md=2, dev.=0.95

2.3) ELAC provides a sufficiently secure computer network. n=203, av.=1.99, md=2, dev.=0.86


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2.4) The college maintains up-to-date computers, software and technological resources that reflect advances in technology. n=206, av.=2.56, md=2, dev.=0.96

2.5) IT provides adequate technical support. n=206, av.=2.27, md=2, dev.=0.97

2.6) Technology planning is adequate and linked to other institutional planning and evaluation. n=200, av.=2.4, md=2, dev.=0.93

2.7) Professional Development provides technical training to faculty and staff to support student learning. n=203, av.=2.27, md=2, dev.=0.9

3. 33.1) What type of computer do you own at home? n=202

3.3) Do you ever have problems connecting to the WiFi on campus? n=203, av.=2.73, md=3, dev.=0.95


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3.4) In what areas on campus do you experience problems connecting to the WiFi? (Select all that apply) n=207

3.6) Once connected to the WiFi do you get disconnected? n=194, av.=2.84, md=3, dev.=0.98


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3.7) In what areas of campus do you usually get disconnected from the WiFi? (Select all that apply) n=207

3.9) The WiFi on campus provides adequate speed. n=195, av.=2.24, md=2, dev.=0.94


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3.11) Are you aware that Office 365 (Word, Excel, PowerPoint, etc.) is provided through your LACCD account? n=204

Histogram for scaled questionsELAC provides sufficient technological resources to the college.

ELAC provides a sufficiently secure computer network.

The college maintains up-to-date computers, software and technological resources that reflect advances in


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IT provides adequate technical support.

Technology planning is adequate and linked to other institutional planning and evaluation.

Professional Development provides technical training to faculty and staff to support student learning.



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Once connected to the WiFi do you get disconnected?

The WiFi on campus provides adequate speed.

Profile

2. Technology User Opinions

2.2) ELAC provides sufficient technological resources to the college. n=204 av.=2.39 md=2.00 dev.=0.95

2.3) ELAC provides a sufficiently secure computer network. n=203 av.=1.99 md=2.00 dev.=0.86

2.4) The college maintains up-to-date computers, software and technological resources that reflect advances in technology. n=206 av.=2.56 md=2.00 dev.=0.96

2.5) IT provides adequate technical support. n=206 av.=2.27 md=2.00 dev.=0.97

2.6) Technology planning is adequate and linked to other institutional planning and evaluation. n=200 av.=2.40 md=2.00 dev.=0.93

2.7) Professional Development provides technical training to faculty and staff to support student learning. n=203 av.=2.27 md=2.00 dev.=0.90


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3. 3

3.3) Do you ever have problems connecting to the WiFi on campus? n=203 av.=2.73 md=3.00 dev.=0.95

3.6) Once connected to the WiFi do you get disconnected? n=194 av.=2.84 md=3.00 dev.=0.98

3.9) The WiFi on campus provides adequate speed. n=195 av.=2.24 md=2.00 dev.=0.94

1. Technology User Information


• Apple computer workstations and music technology equipment and software.• Audio system• Canvas, CraniumCafe• Computer (2 Counts)• Computer on the media cart• Computer’s Media player and projector to use YouTube.• Currently, I teach off campus. However, when I was on campus at East LA College,

we used some very good ESL learning websites through a specific vendor at our language lab, but I can’t recall who it was. Also, I’ve used eLumen. (2 Counts)

• DC 1700• Digital Camera, 3D printers, Laser Cutter, Digital Microscope, Mini CNC Lathe/Mill, Drones, Robots• I am teaching in the bungalows on the east side of campus. There are serious

deficiencies that inhibit my use of technology in the classroom.• I connect my smartphone to the projector.• I do not teach in the classroom. I teach online and am an ISA• I only use a whiteboard. I have no access to any technology in the classroom.• I would like to video (HD) record each of my classes then upload them to a server

where my students can observe their performances. I have done this in the past with a special program and server through a grant, but now need an updated service.

• Interactive Goggles• Internet/Computer console in the classroom is used primarily for PowerPoint presentations.• Laptop computer• Laser Pointer• Leica microscope which connects to our classroom projector via HDMI and also

via WiFi so students can access images from the Leica microscope app.• Meetings with Administrators using a large screen TV as a monitor.


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• My own tablet• N.A.• PC• Power point• Protools recording software, FINALE music arranging software.• Smartphone• Smartphone apps; computer• Staff I do not have a classroom• Streaming video, web applications, etc.• Tablets (iPads & Samsung), computers, and students’ Smartphone devices.• iPad, surface pro, blue tooth technology, speaker, music sound system.• laptop (3 Counts)• laptop, overhead projector, handheld environmental sensors, Trimble Juno• speakers• spotify for music (educational--with children)• web-based application on PC (computer) in the classroom• white board--low tech, but tech. I’ve used PPt’s in the past, but found them more a distraction than help


• Both Mac and PC--no preference.• Chromebook• I could use any computer, a PC or Mac.• I have a PC in my office, but would rather have a Mac.• I only use the ELAC email account for work. I also teacher at City college/email - plus I have a• Gmail accounct.• I work in the library and don’t normally teach.• Laptop• My home computer is a PC. My laptop is a Mac. I am good with both.• My smart phone and personal tablet.• N.A.• PC and Mac are both fine• Smart Phone• Unable to access WIFI on campus.• What is “preference”? Do you mean what they issued me? Or what I would like the campus to switch to?• iPad, iPhone, surface pro

3. 3


• Both PC and MAC• Both PC and Mac.


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• I have a pc, a mac, and a raspberry pi running linux• I own both• N.A• None• PC, & Mac• Programs in my lap top (from Elac) need updates often. I can not download any update and when

I requested the person in IT indicated the old versions worked well. We need to be able to update our programs often in an easy manner (the wait time to get an IT person to work on them is long)

• both• don’t have computer at home• lap top• lap top• laptop• none• pc & mac• tablet• use both PC and Mac


• N/A• A-1 and G-1• A1--Child Development Center• A4 Bungalow• A5• All, too lazy to check all boxes• Basement• Cannot access anywhere• Corporate Center• D-7• D7 (2 Counts)• D7, G1, G3• ELAC Stadium/ track and field• F5, G1, Corporate Center• G 5 building. Also get bounced off of network when traversing

campus locations and have to log on again• G-1, STADIUM AREA, VP Gallery• G1 (8 Counts)• G1 1ST FLOOR• G1 Administration Building, particularly inside the 301-AB conference room.• G1, front of school


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• G5 (6 Counts)• G5 classrooms• G5 classrooms and G7 lecture halls• G5 is a dead zone• I need to log in everyday, and it drops when I move from building to building.• I sometimes experience difficulties connecting in all parts of the college,

probably because of too much traffic using the system.• I’m an offsite instructor.• Math & Science Building - my office• N/A (2 Counts)• None (2 Counts)• Not applicable as my classes are all currently off site. (2 Counts)• Our school has up to date technology in G5. Thank you. The problem is when we do

not get a classroom in G5 but we get a bungalow with old whiteboards. Some of them are so old and used that no new letters can be understood writting on them and even when there is a projector the projection does not show up in the stained board. The problem then is we need new lecture rooms with technology. Thanks for asking.

• Quad area and G1• Quad area, and Entrance between G1 & E1 G1• Rosemead Center, G1• The interior classrooms have no Wi-Fi signal.• in the buildings listed above, but on specific floors only• not in the building as a whole, but on certain floors of those buildings.• parking structure #3• spotty connection throughout the campus.• stadium parking-- not only can you not access the wifi but it doesn’t let you use your own mobile data• on some buildings if you go above 2nd floor you have trouble with the wifi


• A1• A4• A5• All, too lazy to check all boxes• D7• D7, G1, G3• Either, when walking by the ELAC letters or by the D1 parking structure’s first floor.• G1 (5 Counts)• G1 Administration Building• G1, Corporate Center• G5 (7 Counts)• G5 and G7


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• I never have been disconnected• I wrote out of place comments because there was not a box for them.• Math & Science building - office• N/A (2 Counts)• Not sure• Parking lot• Quad area• Quad area, and Entrance between G1 & E1 G1• Rosemead Ceneter• Rosemead center• Stadium/Trac& Field• Walking anywhere on campus, from building to building (for example, going form G5 to G1)• between buildings• between the Buildings, E7, E3• none• parking structure #3• same as above• stadium• when you move out of an office or a classroom

3.10) In what areas of campus is WiFi needed?

• A1• All (2 Counts)• All areas• All areas.• All!• Basement of E3.• Better connection in the C2 area and in the G5 building• Between buildings• Comment: off campus, the ELAC software versions for email, SIS, Canvas are severely limited

and (especially LACCD and ELAC email) are so limited that they are nearly useless. I work off campus daily, using a Mac laptop and WiFi. Also, I would greatly prefer having a Mac

• as my office computer as I find the PCs to be slow and frustrating.• D7• E1• E7 (ironically, since it’s the Technology Building) needs much faster WiFi• E7 Quad• Every Where• Everywhere• Everywhere!


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• F3• Front area between E1 and G1, Parking lot #4• G5 and G7• I do not use WIFI• I need to complain about cleanliness of the new buildings (and some walking

pathways were there are bubble gum stains on the floor) .• We are blessed with new installations, new bathrooms, but the “clean” definition includes dusty

stained floors. How unfortunate because all our NEW installations should be bright and shining...• Improve everywhere• In front of library.• Inside the E9 rooms 113, 117-118, C1 building Faculty offices, Fitness Center, Stadium/Track and field• It is bothering that I have to put password every time I try to connect to WiFi.• Maybe by the bus stop by the museum and by the parking lot.• N/A• None that I can think of. I usually get adequate WiFi.• Not Sure• Parking Lot• Parking Structure• Parking lot• Parking lot areas.• Rosemead• Rosemead Ceneter• See Above• Should be available the entire main campus, South Gate and Corporate Center• Some areas in between campus buildings.• South Gate; external and/or parking lot.• Stronger Library Wifi• The entire campus.• The issue is that password connection never succeeds and there is no training to the faculty on which

network to use and which password to use. Also, the bottom floor of S2 has no connectivity anyway.• We need a faster WiFi to support our student computer lab computers.• all over• every where• every where.• i know at g1 we need wifi• parking structure #3• stadium area• unknown• wider bandwidth near highly populated student areas. (library, cafeteria)


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Executive SummaryCollege Mission, Vision, and ValuesCollege Governance and Planning ProcessTechnology Master Plan Overview2020-2025 Technology Master PlanAppendices2018 TPSC Student Survey2018 TPSC Faculty/Administrator/Staff Survey