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Kepemimpian dan Motivasi

PM Dr Mohd Dahlan A. Malek

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DiscussionWhat is Leadership?

Are Leaders Born orMade?

Examples of Good Leaders

Sources of Conflict

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What is Leadership? Leadership is a process by which a person

influences others to accomplish an objective and

directs the organization in a way that makes it more

cohesive and coherent.

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Learning to Lead: What People Want

Where do leaders learn to lead? #1 is from experience

Often sink or swim.

#2 is from examples or models

They show both what to do and what to avoid.

#3 is from books and school

Includes formal education, seminars, and

professional reading.

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Learning to Lead: What People Want

Where do leaders learn to lead? #1 is from experience

Often sink or swim.

#2 is from examples or models

They show both what to do and what to avoid.

#3 is from books and school

Includes formal education, seminars, and

professional reading.

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Definitions Leadership is the ability to inspire confidence and

support among the people who are needed to achieveorganizational goals.

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A Definition of Leadership

Three important parts definition of the leader are the

terms interpersonal, influence, and goal.

1. Interpersonal means between persons. Thus, aleader has more than one person (group) to lead.

2. Influence is the power to affect others.

3. Goal is the end one strives to attain.

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Are Leaders Born or

Made? Good leaders are madenot born. If you have the

desire and willpower, you can become an effective

leader. Good leaders develop through a never

ending process of self-study, education, training, and

experience.

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Good Leaders Do you have some examples of good leaders?

What qualities made them good leaders?

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LeadershipBecoming an effective leader is not

easy

#skill development

# experience

Remember, Leadership is Action, notPosition

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Sources of Human Conflict(there is a cause to every d if f icul ty)

Inconsistent

Dishonest

Inflexible Afraid to make decision

Poor communicator

Isnt punctual

Doesnt step up to situation

Unreasonable

Self-interest over others

Superiority viewpoint

Fails to use empathy

Self-centered

Lack of trust

Unrealistic expectations

Doesnt share recognition

Duplicitous

forgets commitments

Doesnt care

Isnt accountable

Refuses to admit errors

Doesnt listen

Lacks enthusiasm/interest

Lacks respect for others 12

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Promises Make few promises, and keep them!

Credibility lost when leadership fails to keep promises

Ensure commitment is realistic and attainable

Keep stakeholders informed of progress

If situations change, and promise cannot be kept:

Immediately contact those affected, avoid rumors Explain carefully and thoroughly the reasons

Allow free feedback, consider others

Follow up with mutually agreed corrective actions

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Get The Facts Examine all facets of a situation

Evaluate evidence

Allow everyone involved to express viewpoint

Consider others rights, whats fair

Ignore unsubstantiated information

Base decisions on logical thinking, not emotions

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Discussion Basis Keep it a business-like discussion

Stick to the subject

Listen respectfully

Avoid getting hung up on personalities

Grant that other person may have something

Do not loose temper

Plan the time and place for the discussion

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Design An ApproachApproach appeals to others motivations and

emotions

Be pleasant, remain calm

Use questions, and listen to responses

Observe body language, clues to others

feelings

Give direct answers

Speak in a manner the other participantsunderstand/relate to

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Explain Why Reasons why/why not

Be truthful

Show willingness to answer questions

Let others in on the know

Present the complete story

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Admit Mistakes Recognize no one is perfect

Natural tendency is to avoid sharing or rationalizing a

mistake No mistakes => is employee or leader really doing

anything? At least not taking risks

Determine who is affected by mistake, and if any

corrective action needed

Recognize mistake was made, regardless of how

discovered. Show mistakes are learning opportunities

Document lessons learned for each project18

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Reasonable

Expectations Present fair/realistic expectations

Listen completely to any objections

Restate objections, outlining competing positions andunderlying reasoning

Use illustrations and examples

Present complete picture, and rationale forsubsequent decision

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Be Prompt Be responsive to situations / issues

Does not mean need to always act immediately

Be consistent, use a structured problem solving technique

Base decisions on facts, if this takes time

promptly acknowledge understanding of situation

Let others know what is going on

Allow others to assist, give choices of alternatives

Always follow up!

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ComplimentAlways give recognition where deserved

Ensure sincere and consistent

Understand each person is an individual, tailor recognition tobe meaningful to the person

Recognition can be simple, a note of thanks

Decide whether best kept personal or public

Give commendation for special accomplishments & efforts

Do not overlook contributions, especially if others recognitionis public

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Prepare For Changes Prepare others in advance for changes affecting them

Change is threatening! And a fact of modern life

Review impending change, determine effect on others

Determine what/how much information should be disseminated

Understand and explain reasons for change

Select right time, forum for communications Promptly publicize news

Listen & respond to questions, suggestions

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Be A Good Leader

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