egov project (albert poghosyan)
TRANSCRIPT
Content of presentationContent of presentation
What am I going to talk about on this presentation…
General informationGeneral information
Capital – Yerevan Official language –
Armenian Area – 29,800 km2
Population – 3,215,000
GDP – $14,7 billion Internet TLD - .am Official motto - "One
Nation, One Culture"
Information from www.armstat.am
Armenian Internet StatisticsArmenian Internet Statistics
Hosts: 8,163 Service Providers: 9 Livejournal users:
114 Internet users:
150,000 More than 400,000
impressions per day
Information from www.nationmaster.com
UN eGovernment ReadinessUN eGovernment Readiness
eReadiness trends
E-Readiness Rank 106 out of 180
Web Measure Index Armenia – 0.112 Wrd average – 0.358
Infrastructure Index Armenia – 0.076 Wrd average – 0.179
Human capital Index Armenia – 0.900 Wrd average – 0.713
eParticipation Index Armenia – 0.064 Wrd average – 0.153
Initiation of project (USAID)Initiation of project (USAID)
The project has been established by IRIS Centre at the University of Maryland,
In conjunction with BearingPoint
As part of the Commercial Law and Economic Regulation Project (CLERP) funded by the U.S. Agency for International Development (“USAID”).
Developing company: NATCDeveloping company: NATC
New Age Trust Corporation has been founded in 2001
WE have done www.edram.am www.nachange.am www.vivacell.am ... and lot of eShops
But it was first eGov project for us...
Project ArchitectureProject Architecture
Being a group of experts in the sphere of information technologies and communication, we had offered SCPEC a completely new communication based web-site construction system. The mentioned system assists in solving multiple tasks concerning the organization of the informational space as well as the formation of comfortable communication inside the organization and its relations to the outside world.
DesignDesign
First version
Second version
Third version
Final version
Web-site structureWeb-site structure About commission Commissioners Law and Legislation Operations Cases Applications and Appeals International Cooperation Information center On-line library Contacts Links Registration Legal Disclaimer
Internet InterviewsInternet Interviews
The module Internet Interviews has been developed by NATC especially for this project. It is an extremely important tool for PR and information dissemination for SCPEC, as they are mainly considering complicated cases concerning market competition.
Operator creates Interview Operator invites person and
put person’s name and photo on system
Any registered user can now come and ask questions during a specific time of the Interview
All questions are monitored by the operator and only then appear on board
Interviewer answer all questions orally and then somebody input them on board or by himself
When time is finished all records of the Interview remain unchanged on web-site for one month
On-line FormsOn-line Forms
Firstly, there has been introduced the special policy of Internet document acceptance
They policy stated that all documents sent over these forms should be in Armenia
There are 3 major forms: Notifications Periodic Reports Appeals (Complaints)
Document ManagementDocument ManagementDoc Management functionality Firstly the document gets to the
general department Then they change the status of
doc Three main statuses:
In Process - the complaint is still in process
Accepted - the complaint is accepted
Rejected - the complaint is rejected
Then they redirect the document to the department which should consider the request
then they consider it, write an answer, or make a resolution
Its comes back to the general department and they change status and send it back to user
User gets answer to email and in system