EForms and Service EForms and Service DeliveryDelivery through through

State Portal & SSDG State Portal & SSDG

Kavita BhatiaKavita Bhatia

“Make all Government services accessible to the common man in his locality, through common service delivery outlets and ensure efficiency, transparency & reliability of such services at affordable costs to realize the basic needs of the common man”

May, 2006

NeGP Vision

Objectives Easy, anywhere and anytime access to Government Services

(both Information & Transactional)

Enables integrated service delivery by– Online/Offline e-filing of application forms at CSCs through State Portals

– Intelligent routing of forms to the destination field office by SSDG

– A front end application mechanism through EForms

Enable assured electronic delivery, acknowledgement and status

tracking of application

Facilitate online payments

‘e’Repository of Government Information and services

MIS reporting at the State level

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Project Components

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State PortalThe State Portal has been envisaged to cater to providing information,

and delivering online citizen centric services to citizens via integrated web applications . The main features are as follows:

‘Single point of access’: for e-Governance and Government to Citizen (G2C) services through Common Service Centres (CSCs). Thus the Portal shall act as an Integrated Services Delivery Channel.

Presence/Brand Building: Shall be the face of the government to the entire world and therefore act as a strong tool to position its services and strengthen the public presence/ brand.

Citizen Relationship: Shall be the virtual face, where an end-user can access information or interact with the government, any time from any place from the Internet / CSCs.

Cater to Government’s Long Term Strategy: Most importantly the portal is the vehicle to the Government’s long term strategy of paperless, improved governance including transparency and accountability.

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State Portal – Contd.

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Application It is envisaged to facilitate the submission of electronic forms for

citizen centric services through the application.

A citizen will be able to download the form through the Common Service Center (CSCs) outlets and submit his/her application electronically.

The print out of the same shall be taken at the backend departmental office and shall acknowledge the receipt of the same.

A citizen will be able to track the status of his/her application / request at any point in time.

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State Service Delivery Gateway - SSDG

SSDG shall provide seamless interoperability and exchange of data across the departments

SSDG shall provide a common set of specifications and a single point access

Multiple Delivery Channels : Easy provisioning of services through various delivery channels seamlessly

Simplified view of the External world to the Departments

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SSDG – Contd.

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Short term goals Intelligent routing to the destination field office Unique Application ID for status tracking Transaction Log & Time stamping Acknowledgement to the citizen Departmental workflow can evolve gradually Interface with legacy applications

Long term goals Sharing of data across departments

Verification services eliminating the need for documents Integrated services

Delinking backend from the front end Multiple front ends Simplified external view to the departments

Shared services hub

Gap Infrastructure Necessary gaps in the existing level of

Infrastructure Computing Connectivity

The minimal gap infrastructure for the departments would enable these departments to interact to get the printout of service requests from the central infrastructure.

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Implementation Strategy Leverage the common infrastructure of SWAN, SDC and CSCs

State Portals (SP) and SSDGs (State Service Delivery Gateways)

hosted on SDCs

All EForms on State Portal

Submission of EForms through the State Portal at Common Service

Center (CSCs)

Service request routed through SSDG to the respective field office

with unique Transaction ID

Provide for a Standard interface of interactions between

departments / external entities

Adopt Standards that ensure future expansion and interoperability12

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Strategy

SDC

State Portal

Govt. Departments at various levels

SHQCollector’s

Office

Tehsil / Taluks

Registration

Transport

Revenue

Municipalities

State

Districts

Blocks

Taluks

CSC

CSC

CSCSSDG

List Services List Offices

Publish Forms

SWAN

Internet

..

Unique Application ID

Authentication

Message RoutingGuaranteed Delivery

Transaction Log

Timestamping

Acknowledgement

Status Tracking

…

THANK YOUTHANK YOU

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