Effective Team and

Performance Management

MOD 003554 Sem 2 – 2014

Week 5 – Emotional Intelligence

Dr Caroline Rook

Learning Objectives

1. Identify the main features of emotional

intelligence (EI).

2. Differentiate between individual EI and

group EI.

3. Evaluate the impact of EI on team cohesion

and performance

Why do we need to talk about

Emotional Intelligence?

http://www.bing.com/videos/search?q=emotional+intelligence+in+teams&qs=n&form=QBVR&pq=emotional+intelligence+in+teams&sc=0-29&sp=-1&sk=#view=detail&mid=4579DCBB1350494C4D244579DCBB1350494C4D24

"Despite the proven benefits of emotional intelligence, organisational life has typically been hostile to the inner world of feeling. Rationality is deemed superior to feeling, which can contaminate judgment. But without feeling there is no passion, and no action.“ Manfred Kets de Vries

So what is Emotional Intelligence

(EI)?

EI: personal & social competencies

Goleman, 2006

6

Emotional intelligence consists of two dimensions:

Intrapersonal intelligence

Interpersonal intelligence

(Palethorpe, 2006: p13)

EI

versus

IQ

“ a team atmosphere

in which the norms build emotional capacity (the

ability to respond constructively in emotionally

uncomfortable situations) and influence emotions in

constructive ways” (Druskat and Wolff, 2001: p. 82).

Group EI

EI

and

Team Norms

(Cherniss and Goleman, 2011)

Think back to week 3 ….

How do we become

a high EI team?

Think back to week 3 ….

Did we achieve the learning

objectives?

1. Identify the main features of emotional

intelligence (EI).

2. Differentiate between individual EI and group

EI.

3. Evaluate the impact of EI on team cohesion and

performance

Reading for next week’s lecture….

Read the journal article by Medina et al (2005), available on the VLE, and answer the following:

1) What different forms of conflict are there?

2) How does ‘relationship conflict’ impact on employees’ perception of their team tasks?

3) Identify the actions management can take to improve team conflict.

References

Antonakis, J. (2003). Why “Emotional Intelligence” does not predict leadership effectiveness: a comment on Prati, Douglas, Ferris, Ammeter, and Buckley. The International Journal of Organizational Analysis,

11(4), 355-361.

Ashkanasy, N. M., & Daus, C. S. (2002). Emotion in the workplace: the challenge for managers. Academy of Management Executive, 16(1), 76-86.

Aydin, M. D., Leblebici, D. N., Arslan, M., Kilic, M., & Oktem, M. K. (2005). The impact of IQ and EQ on pre-eminent achievement in organizations: implications for hiring decisions of HRM specialists. The International Journal of Human Resource Management, 16(5), 701-719.

Carson, K. D., Carson, P. P., Fontenot, G., & Burdin J. J. (2005). Structured interview questions for selecting productive, emotionally mature, and helpful employees. The Health Care Manager, 24(3), 209-215.

Clarke, N. (2009), Emotional intelligence and learning in teams. Journal of workplace learning. 22(3): 125-145.

Cote, S., & Miners, C. T. H. (2006). Emotional intelligence, cognitive intelligence, and job performance. Administrative Science Quarterly, 51(1), 1-28.

Chin, S, Anantharaman, R.N. and Y.K.T, D. (2011), The roles of emotional intelligence and spiritual intelligence at the workplace. Journal of Human Resource Management Research. http://www.ibimapublishing.com/journals/JHRMR/jhrmmr.htmll

Druskat, V. U., & Wolff, S. B. 2001. Building the emotional intelligence of groups. Harvard Business Review, 79(3), 81-90.

Grubb, W. L., & McDaniel, M. A. 2007. The fakability of bar-on’s emotional quotient inventory short form: catch me if you can. Human Performance, 20(1), 43-59.

Palethorpe, M. 2006. Are you emotional but intelligent or are you emotionally intelligent. Engineering Management, 16(1), 11-13.

Peters, D. 2008. What is emotional intelligence. The Enterprise, 37(31) p. 13.

Prati, L. M., Douglas, C., Ferris, G. R., Ammeter, A. P, & Buckley, M. R. 2003. Emotional intelligence, leadership effectiveness, and team outcomes. The International Journal of Organizational Analysis, 11(1), 21-40.

Schaffer, R. D., & Shaffer M. A. 2005. Emotional intelligence abilities, personality and workplace performance. Academy of Management Best Conference Paper HR: M1, 1-6.

Singh, S. K. 2007. Role of emotional intelligence in organizational learning: an empirical study. Singapore Management Review 29(2), 55-74.

Zohar, D. and Marshall, I., 2001., SQ: Spiritual Intelligence, The Ultimate Intelligence. London: Bloomsbury Publishing.

References