effective staff performance supports (healthcare setting)
TRANSCRIPT
Effective Staff Performance
Supports
Karen Carleton, MEd, MS
Performance Solutions Corp.
www.performcorp.ca
Seniors’ ResidenceJune 12, 20129:00-11:00am
Delegating
Practice at
home
Learn about
“delgatee”Accountability for
competent care
Entrust to
another; assign
responsibility
Trust your
decision
Careful choice
“My favorite boss delegated
progressively. As I gained
confidence, she gained trust and
delegated more tasks.”
– Nurse, in Nurse Together article.
Related to which value?
WORK Recommendations
Adjust work
(e.g. delegate, involve
team)
Empathize with others
Ask for suggestions
Make it fun
Constructive Feedback
“When I ask you to __,
it needs to be done so
that _____.”
“When you do ___ I need
you to make sure ___.”
Pairs Practice
Feedback
327 hospital nurses found supervisor
communications & personal feedback
were strongly related to job
satisfaction & performance (Pincus, 1986).
Communicate expectations
If performance meets expectations
Agree?
Cross-cultural Considerations
Training or Practice in home country
Boss-Employee relationship Hierarchical cultures
(*less likely to question supervisor or deviate from instruction) Implications?
Source: MultiCultural Business Solutions
Incentives – Best Practices
Timely, motivation support
Personally desirable (*customize)
1. Individual (e.g. gift cards)
2. Group (e.g. pizza, potluck, BBQ)
3. Combination
Knowledge/Skills Check
“Show me how
you will do this
procedure.”
“Explain what is
important to
remember about
this medication?”