Effective Interpersonal Skills in the Workplace

Obj. 2.02- Apply effective interpersonal skills in a

variety of workplace settings.

Execute Communication Skills Implement Reading/Comprehension

skills• Benefits of reading comprehension

• Improves job performance

• Helps save time/money

• Improves safety

• Effective Reading Skills• Read with a purpose

• Browse material before reading

• Read for meaning

• Improve vocabulary

Apply Written Communication Skills

• Business Letter• Format

• Types of business letters

• Memo’s• To; from; date; subject; body

• Essays• Introduction; body; conclusion

Execute Communication Skills

Apply Oral Communication Skills• Importance of non-verbal communication

• Posture; gestures; facial expressions

• Effective speaking skills

• Public speaking/speeches

• Telephone etiquette• Professional and pleasant

• Hold phone at least 1” from mouth

• Don’t eat or chew gum

• Recorded Messages

• Use communication technology

Execute Communication Skills

Types of Teams• Functional• Cross-functional• Multi-functional

Team formation stages• Forming; storming; • norming; performing

Team Roles• Facilitator/leader• Encourager• Task manager• Critic• recorder

Apply Interpersonal skills through Teamwork

Practices that demonstrate Etiquette and Professionalism

Courtesy Respecting Privacy Appropriate Dress Working with supervisors & co-workers Punctuality Accountability Motivation Integrity Self-discipline