Effective food safety management system food safety management... · Effective food safety management…

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Post on 15-Jul-2018




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  • Effective food safety management system auditing

    Dr. David Rosenblatt

    Sher Consulting and Training

  • An audit is not an inspection

  • 1. Passion

    2. Professionalism

    3. Attitude

    5. Tactics

    The principles of an effective food safety audit

  • If the auditor

    doesnt love what

    he or she is doing,

    then they

    shouldnt be doing


    Auditing passion

  • Having a food safety

    audit is like going to

    the doctor for a

    routine check-up.

    Its not supposed to

    be fun.

    Auditing passion

  • Audit professionalism be prepared

    Know the technology

    Know the lingo

    Know the criteria

    Use generic HACCP plans

    Use known food safety incidents

  • Auditor attitude

    Auditee cooperation is crucial to

    performing an effective food safety audit.

  • Auditor attitude

    Even if auditees are candid in their

    intention to fully cooperate, in the face of

    an inquisitive auditor, normal people will

    tend to build defenses and hide their


  • Auditor attitude

    Ensuring cooperation

    is even more

    challenging when

    facing a reluctant


  • Auditor attitude

    Auditors can break down resistance and

    obtain cooperation using attitude alone.

  • Auditor attitude

    Body language

    Tone of voice



  • Try to act

    curious without



  • Auditor tactics

    Follow-up questions

    Most observations of

    non-conformity are

    the manifestation of

    an underlying cause

  • Auditor tactics

    Without a follow-up question the reply to

    most non-conformities will be:

    The employees were re-trained

    The procedure was updated

  • Auditor tactics

    Neither of these will drive improvement

    Remember: any finding that indicates a

    deviation from procedure is a symptom of

    underlying disease.

  • https://www.youtube.com/watch?v=xnQZ2ZHmi60

  • Lack of Motivation

    Lack of Awareness

    Lack of Capability

    Lack of Knowledge

  • Auditor tactics

    Verification of verification

    Routine verification

    activities should be

    sampled and audited:

  • Auditor tactics

    Verification of verification

    1. Show me how its done

    2. Show me the records

    3. Show me your reaction to


    4. Show me the data analysis

  • Sheila Weatherill

  • What was missing was the big picture - recognizing the repeated pattern of presence of Listeria on the same production lines several weeks after the problem was presumed to have been fixed. Although data were being collected to note such instances, they were not being analyzed by the plant or company headquarters to detect trends over time. Had such analyses been conducted, the re-emergence of Listeria on a regular basis would have become obvious much sooner.

  • Auditor tactics

    One of the most effective ways to gather objective evidence for many audit aspects is to create an audit trail. This strategy demonstrates a high level of control of the audit process and shows how all parts of the FSMS are interconnected.

    Audit trail

  • It is often beneficial to start the audit trail from the end of the process and proceed up the process flow.


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