DR. ANITA T. LAL

EFFECTIVE

COMMUNICATION &

PRESENTATION SKILLS

DR. ANITA T. LAL2

COMMUNICATION is interchange of thoughts, opinions or

information by speech, writing or signs.

Robert Anderson in his book Personal Selling

Effective Communication is purposive interchange resulting in

workable understanding and agreement between the sender and the

receiver of a message

George Vardaman in his book, Effective

Comminication of ideas

DR. ANITA T. LAL3

Theories of Communication

Electronic

Social Environment

Rhetorical

Channels of Communication (Formal Vs Informal)

Downward

Upward

Horizontal

Diagonal

DR. ANITA T. LAL4

Barriers of Communication

Psychological

Emotional

Perceptual

Selectivity

Semantic

Physical

DR. ANITA T. LAL

METHODS OF DELIVERING THE

PRESENTATION

Extemporaneous Method

Impromptu

Memorization

Manuscript Reading

DR. ANITA T. LAL6

4 PARTS OF ORAL

PRESENTATION

Preparing the Presentation

Preparing yourself

Delivering the Presentation

Handling the Questions

DR. ANITA T. LAL

KINESICS

Verbal Communication 7%

Body Movements and Gestures 55%

Voice tone, Inflection 38%

REFLECTION OF THOUGHT, FEELINGS

AND POSITION

Facial Expression

Gestures

Head, Body Shape and posture

Appearance

DR. ANITA T. LAL

Cont Effective Use of Body talk

Mind the body-talk

Be careful with the hand shake

Establish Good eye Contact

Communicate at the level of the person

We must be ourselves

DR. ANITA T. LAL

PARALINGUISTICS

Voice

Pitch

Rate

Non fluencies

Volume

Proper word stress

Overall impression of oral messages

DR. ANITA T. LAL

Example

HE WRITES GOOD BUSINESS LETTERS

HE WRITES GOOD BUSINESS LETTERS

HE WRITES GOOD BUSINESS LETTERS

HE WRITES GOOD BUSINESS LETTERS

HE WRITES GOOD BUSINESS LETTERS

HE WRITES GOOD BUSINESS LETTERS

DR. ANITA T. LAL11

PROXEMICS

INTIMATE 18PERSONAL 18-4 Ft

SOCIAL 4 Ft- 12 FT

PUBLIC 12 FT onwards

Fixed and Semi fixed spaces

Space use by groups of people

Time Language

Surroundings:

Colors Layout and Design

DR. ANITA T. LAL12

IMPROVE YOUR LISTENING

Common Faults

Prejudiced against the speaker

External distractions

Thinking speeds

Premature evaluation

Semantic Stereotypes

Delivery

LISTENING WITH A PURPOSE

To gain new information and ideas

To question and test evidence and assumption

To be inspired to improve your own communication

DR. ANITA T. LAL13

CHECK LIST FOR IMPROVED LISTENING

Be prepared

Assent the positive

Listen to understand not refute

Focus your attention

Concentrate on context

Take Notes

Curb the impulse to interrupt

Summarize and evaluate

RESULTS OF GOOD LISTENING

Leads to helpful and positive attitude

Permits the speaker and listener to improve communication

You may give valuable feedback

Helps to take accurate decisions

Helps to work with others

Assists the speaker in talking out a problem