effective communication. what we communicate: can get lost in translation despite our best efforts ...
TRANSCRIPT
EFFECTIVE COMMUNICATION
EFFECTIVE COMMUNICATION
What we communicate:
Can get lost in translation despite our best efforts
We say one thing, the other person hears something else Can often lead to misunderstanding, frustration and conflict.
It sounds so simple: say what you mean.
EFFECTIVE COMMUNICATION
WHAT IS EFFECTIVE COMMUNICATION?
It is more than just exchanging information.
It is understanding the emotions and intentions behind the information.
EFFECTIVE COMMUNICATION
WHAT IS EFFECTIVE COMMUNICATION?
Effective communication is how you convey a message so that
it is received and understood by someone in exactly the way
you intended.
EFFECTIVE COMMUNICATION
More than just words, effective communication is a combination of skills
which include: Non verbal communication Attentive listening Stress management Communicate assertively Recognize and understand your own emotions and those of the
person you’re communicating with
EFFECTIVE COMMUNICATION
Improving Communication Skills #1
BE A GOOD LISTENER
• Focus on what is being said and understand. This will make the
person feel heard and understood
• Recognize and understand your own emotions and those of the
person you’re communicating with
EFFECTIVE COMMUNICATION
Tips for effective listening:
Focus fully on the speaker
Avoid interrupting
Set aside any judgement
Show your interest
Provide feedback
EFFECTIVE COMMUNICATION
Improving Communication Skills #2:
PAY ATTENTION TO NONVERBAL SIGNALS
Body language Facial expressions and eye contact Body movement, gestures and posture Tone of your voice
You can effectively communicate with open body language – arms down uncrossed, open stance, maintain eye contact with the person
EFFECTIVE COMMUNICATION
Improving Communication Skills #3
KEEP STRESS IN CHECK
Use stall tactics
Pause to collect your thoughts
Make one point and keep answers short
Deliver your words clearly keeping eye contact and maintain an even
tone in your voice
EFFECTIVE COMMUNICATION
Improving Communication Skills #4ASSERT YOURSELF
Value yourself and your opinions – displays confidence
Know your rules – use the words contained within the rules when offering explanations
EFFECTIVE COMMUNICATION
QUESTIONS?