Effective Communication

Strategies &

Problem Solving Difficult Behaviors

Heather Gray

Family Support Coordinator

Alzheimer’s Association

1.800.272.3900

Workshop Objectives

Understanding how it feels to have

Alzheimer’s disease

Confusion

► Central problem in Alzheimer’s disease

► Source or stimulus for emotional and

behavioral problems

► Ability of cognitive powers to keep confusion at

bay dwindles

► Evokes feelings and needs that cannot meet

A Disease of Emotions

Principles for Understanding Communication

Benefits of Compassionate Communication

Steps toCompassionate Communication

Be a Good Listener

1

Facilitate a Connection

► Establish eye contact

► Use touch and gestures

► Use a calm voice

► Speak simply and slowly

2

Check the Environment

► Be in plain view

► Avoid bright and dark settings

► Set aside a quiet place

► Reduce distractions

3

Adjust Your Approach

► Think ahead

► Give simple instructions

► Ask one question at a time

► Be mindful of facial expressions

and body language

4

Focus on Remaining Skills

► Match activities to abilities

► Encourage activities of

independence

► Respond to feelings, not words

► Establish routines

5

Effective Communication Tips

Understanding and Addressing Challenging Behaviors

Common Behavior Challenges

Why Difficult Behavior Occurs?

► What was the behavior? Is it harmful to the individual

or others?

► Did something trigger the behavior?

► What happened immediately before and after the

behavior?

► How did you react?

Factors of Difficult Behaviors

The 6 “Rs”

1 Remain Calm

Respond to Feelings

Reassure the Person

Repeat When Necessary

2

Remove Yourself

Return Later

3

4

5

6

Our MissionOur Mission

is to eliminate Alzheimer's disease through the

advancement of research; to provide and

enhance care and support for all affected; and

to reduce the risk of dementia through the

promotion of brain health.

www.alz.org800-272-3900