Proprietary & Confidential | 1©2014 Steven Saxe, email ssaxe@crimson.ua.edu, Twitter @maxx6789 ©2014 Steven Saxe, email ssaxe@crimson.ua.edu, Twitter @maxx6789 Proprietary & Confidential

Effective Communication

Communication Basics and Beyond

Steven Saxe | October, 2014

Email ssaxe@crimson.ua.edu

Twitter @maxx6789

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First Impressions

First impressions

FastFirst impressions

Last

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Pre-First Impressions

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First Impressions Tips

Smile Eye Contact

Attitude Appearance

Dress Handshake

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Communication Guarantee

With virtually all communication, there will be miscommunication.

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Three Communication Levels

• Vocabulary: the words we chooseVocabulary

• Voice Inflections: the way we say things; pitch, tone, rate/speedVoice

• Visual Clues: nonverbal behavior (face expressions, body language, posture)Visual

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Three Communication Levels: Actual Meaning (Percentage of Impact)

Vocabulary

Voice

Visual

7%

38%

55%

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How We Communicate

Reading Writing

TalkingListening

Percentage:

Reading _____

Writing _____

Talking _____

Listening _____

16%

9%

30%

45%

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Communication Loop

Noise/Interference

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Communication Avenues

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Communication Avenues

One-way communication is information that is pushed by someone or pulled by someone else.– Email, – Websites, – Documents.

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Communication Avenues

Pros

Quick and Easy

24/7

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Communication Avenues

Two-way communication is a conversation, where people can talk back and forth with each other.– Face-to-Face, – Telephone.

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Communication Avenues

ProsReal-time, check for

understanding

Back-n-forth exchange

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Why Choose Two-Way Communication?

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Are You a Good Listener?

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Laws of Listening

1. We forget 50% of what we hear immediately.

2. We forget 75% of what we hear within 2 months.

3. Of the 25% we remember, only 60% of that is accurate.

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Active Listening Technique

Rinse

Remix

Repeat

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Active Listening Technique

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Active Listening Technique

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Active Listening Technique

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Talking About Talking: Three Talking Tips

Tip 1

• Three Vocabulary Tips

Tip 2

• Three Voice Tips

Tip 3

• Three Visual Tips

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Talking About Talking: Vocabulary

Be You

• Have the courage to say what you think.• Be the best you possible, always.

I Statemen

ts

• Use I Statements vs You Statements

Practice

• Each interaction is an opportunity• Communication is a never-ending art, seek gradual

and constant improvement

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Talking About Talking: Voice

Develop

• Work to sound better using your voice.• Record and listen yourself; join Toastmasters.

Story

• Tell a Story. Stories activates our brain more than facts and figures.

• People remember stories more than bullet points.

Brief but

Complete

• Be brief yet be both specific and complete.• Try to say as much as you in as short a time as

needed.

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Talking About Talking: Visual

Eye Contact

• Look into their eyes.• Conveys interest and encourages interest in return.

Body Language

• Be aware of what your body is saying.• Open relaxes stance vs closed, cross-arms. Posture.

Attitudes and

Beliefs

• Choose to be honest, patient, optimistic, sincere, respectful, and accepting. Be sensitive to others’ feelings; believe in others’ competence.

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Last but Not Least

Multitasking: Good or Bad?

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Any Questions?