effective communication 10 2010
TRANSCRIPT
Effective Communication
Communication Defined
The Communication Process
Communication Barriers
Empathic Listening
FacilitativeListening
Be a Committed Listener
Responding
Sticks and stones may break my bones, but words. . . .
can wound forever.
The Power of Words
I didn’t say she stole the money.
I DIDN’T say she stole the money.
I didn’t SAY she stole the money.
I didn’t say SHE stole the money.
I didn’t say she STOLE the money.
I didn’t say she stole the MONEY.
Collaboration
Interpretation/Translation
Customer Service
Customer Service
Thank you for Listening!
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