PROfESSIONAL SOfTWARE SERVICES, TRAINING AND SUPPORT AGREEMENTCITY OF FRESNO

In cons ideratIon 01 the cov8llants set 'orIh below this Software ServICes, Tra'nlng and Suppon Agr&ement("Contract ') is made and entered into by and bet"",*," the CITY OF FRESNO. a muneipal corporation(herem.afte. referred to as "Clty1. and ProgreS5;ve SoIulions. Inc, a Califomca Corpomhoo (hereiNlfterrele rred to as "Contraclo(). as lallows:

C- l . Agroom eot Contractor agrOO'S and covenanls WIIh City 10 furnish propriela ry 8Oft_re commonlyrele rred to as: C8$hJ8,CiJnlral. P8ITmct & LictJllS8Tmct rSystem1. including all 'equisite softwa relicenses documontatio" and services , i" accordanoe "';l h the Project Conl,act Documenls includingattached specifICations idanl ~ tOO as RFP No U 67 as modIfied by addanda and/or suppo rting Exhbilsand the Conl ,acto(s Proposal . All 01 the Project ContrOCl Do<;urnents including a!tachOO epocihcalionsand ,ef..nanced documents ther""n, 10000the, 'Mth this Con t,act and all E.hib<ls. """Stltutll thll ContractDocuJJl\lnl s,

C·2. Orde, 01 Precedence: tn the event ot """Ihct or d<screpancies among ttle Project ContractDccureeets referenced herein ,nterpretalions wilt be basad on the follo"';ng order of pnooty:

a. Th,s Contract shalt lake procedencll over the Exhibil!;l Attachments hereto, ttl ll City's Reqlillllt lotProposafs. Including the "NotIce InvitIng Proposals: "l""trvetiOrlS to PrtlpOSI'!rs" the '"Scope 01Servll:es" • and tile Conl raclo(s Proposal in responsive to the Request for Proposal :

b .The E. hibots/Attaehl1'\l!<llS Ilereto shalt lake preceoonce over the City's RequltSt fot Proposal,IOCtuding the "Notice Invillng Proposals: "InstnJdions to Proposers" and the '"Scope 01 ServICeS"and the Conl ,acto(s Proposal in rtIsponse to the RequltSl !ot Proposal:

c.The City's Requesl10r Proposal. Including the "Notice Inviting Proposals: "Insl fl.lctlOns to Proposers"and thll "Scope of Sel'\lices" sha~ taka precedence over the Contractor's Proposal ", response tothe Request for Proposal.

C·3. OI!IiMlOns: Wher .......ar used irlthe Contract , the 10tlo'Mng words shalt hava the meaning herain g 'VA<1,unless the ccnrest requor..,. a dlll,, 'eni meaning,

"Docum...ntat<on" shall m...an and ra!ar to In...rary works or other 'oVOrks 01 authorshIp (such asprog,ams, program 1",lIngs, progr amml"ll tools, materiels , reports, drawm!lS and fl.imilar works) thatContrac lor deliva rs 10 City as pan 01 a service . The ta<m "docu mentation" ccee not includa SofIwarllprogram s

"ProdlJCt" Shalt mean and refer 10 any 01 the ClOCumentatlOll or SoItware provo::led by Contractorpursuant to thIS Conl ract IOf the System

"Project Con t.act Documents" shall mean and reler 10 this Contract, the Exh,M sJAUachmants neretc.lhe City's Requast 10' Proposals , ,ndudong l he "Notica Inv 'h"ll Proposals: "InS1f'Uct IOllS to Proposers "the ·Scope '" Sel'\lices" , and the Conl ractor's Proposal irl fesp0n9Ve 10tile RlIQlII!Sl lor Proposal :

"Sal'Sfaction" when nol on lhe contexI 01 liens shaH mean and reler 10 ,Ile "valuation of a reasrmabi"person where In fhe" judgmenT lhey have del" rminl/d rllal specifICations delin lld w,lhin ",IIContractor's response 10 Ihe RFP haVII been mel

"Soltwa,e" shalt mean and reler to a ll SoItwara programs provkled by Contractor pursuant 10 thisCon tract for the Syslem and uoder those ceMin licenses '" substanllal~ the form contained on ExhibnB, whe h program cons,sts 01 the tollo'Mng, ioclud"'l9 the ongmat prog'am and atl whole or pan ialCOpl8S: I} mach,na· raadable ,nstructions and data; 2) components : 3) audIO-visual contenl (such asimages. la><1, record,ngs or pocturas): and 4) relaled hcensed matanals. For pu<poses of this Conl ract,the ta rm Software Includes Contractors propootary sottware products, Ca$hillrCafllrat, PeITrac/c &UcenseTrBct

C-4 Contract Period: T,ma 10< Parlormanca, Con tract period shal l be the date the Conlract is s.gned 10 thelast day o! any applicabje lic,msll pariod.

RFP 2767 '- '

Ah~" execo;hon of both the ceeeecr and City'S complehon whICh includes transm,ssion 01 the attached!'&qu'rements to Contraclor, the I'me for pertormance hereunder IS as foUom:

Phase I - Camplel.,., of Base Syslem Inslallahon - All produc tion programs used in the CUff""t~ersKlll of software woll be COI'I"Ipiled onto the C,ty s computer syslem and demonstrated to City stall byrunning these programs WIIh a sample databastl 01 the vendor's ctoce:(to be completed "","'in (45) Calendar Days from eeeceve Dale, 1

pnase II - Data Element Verification - Oemonstrate 10 City staflthat all dala eleme<>ts and functionalcapabil ities requi'edlor "yslam operation according 10 City' s specifications are contained in databasedefin~>orlS and program specdicahons (to be completed WIIhin (60) Calendar Days from EllectiveDate,)

Phase III - Completion 01 Mod~rcaMns. Syslem Test and Training - DemonSlrate 10 City slafl thal allf&qU'led syslam fund>Orls and feature" contained in lhe RFP ha~e been property prog 'ammed aridtested with a lest database consisting of City sample data. and provide all traming:(1o be compleledWIthin (90) Calendar Days from Eflect"'e Date.)

Phase IV - System Test WIth ProduClKlll Database _ Demonst,ate to City staflthat all funclKlllS andfeatu,es operate accort fing to Clly '&quirements using the Clty' s full productKlll database: (to becompleted WIIhin (120) Calendar Cays from EflectlVe Date.}

Phase V - Fina l Accepta""e - Demonslrate 10 City stafllhal system has pertom>ed sUCCBSslul1y <Wera 60 day period maccoroance with sececeG-6, Comple1lOn arid Accepta""e, below

C-S, Conside<allon: Accep tance and Payments: FOI the monela..." cons,deratlon of $315,000 as set tOf1h ,nthe Proposal, CooUac1or prom,ses and agrees 10 pertorm or cause 10 be pertormed, m a !:lOOd andworkmanhke man.....r, under the dorllC1lOll and to the sal,slact>Orl of the City, and in Sl""I accordance....th the spec,ficalKllls of the RFP, all of the &eMCeS as set IO<Ih ,n the conlract documents , W~h It'leexcepl>on of tra~el expenses (lAS Fresno pel diem 01 $S4 plus actual cost for auto ma>l<mum $751day& hotel stay althe ne'llhbonng Rad,sson HOlel or comparable lor the currently POSled rale 01 $12/i1dayplus TOT or ma ximum $1751day ,nc"'d,ng TOT.) l he ContractMs paymenl 's based on this f,rm fixedprice. Cowaclor may from t,me 10 I,me modify travel expeflse rates payable by City under the ProjectCootrac1 QocUPT\6nIS, prO\ltded ll1e City shall receive advance notice and shall pnor approve suchmod~i8d rat.... pnor 10 commencement of work..

The con l ract payment schedu le WIll be dependant upon approved complatKlll and acceptance Jor hrmfixed pnce deliverables Invoices must be spec~ic 10 detined oejveretaes. and mtJst be submmed WIIhdocumenl al tOfllbackup thaI con f,rms the deliverable, ~s acceptance and its contract value. City ag'eesto no~ty Conlraclor promptly and in WI",t'ng of any materiel deJiciency, Such notdocation together WIlhthe opportunity to cure any def'c<ency mUSI be made poor 10 any reques t to terminate lhis Contract orto wrlhhold lunds trom Contractor

The Crty agrees 10 pay the consideration Slated, atth" lomes, in lhe amounts. and under the condilionsspeahed ,n th,s Conlract. Payment tor service shall be made by the City 10 the Con tractor on la....ulmoney ot the Un~ed Stales. by warrant of the City, <ssued and dehve red to the Conl'actor in theord inary course of Clly bus,ness. ProVIded City Ms OOldll!d Contractor 01 any dispute 111 wrillfI{} Citydoes not have to pay any amounl dosputed in good IU h wilde ~ os be,ng invest,galed, bul lhe Cityrema,ns obhga led 10 pay any amount not III dispute

Payment!; due trom City to Contractor shall be payable by City as a cuneol expanse only from ClJrrenlTunds , blKlgeted, app,opnaled and on depos~ In a ,ese<lle lund. or olherwise legally a~ailable lorpayment of Contracl cos ts In the respective City fmcal year wilen such payment become8 due. In noevent shall (i) City's payment Obl'l/a tion under The Conlract exceed the lirm f..ed price above, and (ii)c, ty be hable for payme rl! of any consequenllal. ind,ract. liquidated or punrtive damall"S. (Thereinstatement tee idenldll!d in Section II of Exhibrt E Softwa'e Ma,ntenance shall nol be deemed aspunrtive.) W~h the exception of City msnucncn regarding the formal and processing of the ir legacydala as included ,n the Contract's not to exceed cost ct $3 t S,000, Clly shall not be resporn;t>Ie lorContractor's personnel tra,n,ng (,ncIudtng Consu~ant Associ ate) costs andlor th....::l party costs ,ncurredby Cont ractor ,n pU'l>U,1 hereof

•

RFP 2767 Paga2

The three (3) systems (CashiIJrCentrat, PetTrack'" II LicenserrBCk"') .,,11 be impl&mentlld in aphased approach (one alter the other), Acceptaoce and payment "';11 be bas.eo<l on ttle 1001o"';ngpayment schedule 100IoWlng completion and acceplance 01 each phase descnbed in Soc!;on C-<lContract Period: and Time tor Perlormaoce, above:

Phase 1- :>0% oltha Contract Price

Phase 11 - :>0% 01 the Contract Poce

Phase II! . :>0% 01the ceetreer Price

Phase IV - :>0% 01tho Contract Pnce

"""" V - :>0% 01the Contract Pnce

Amounts afe due WtIhm 30 ca lendar days ot r""eopt 01 a ootal"'" '"VOIce.

The Contractor must Invooce the Crty In eroer to inlhate the payment process, All invoices shel l be santto:

AnENTtON: Bdan Ream • • Revenue ManagerCity 01 FreaooBuaine.. Ucenae Oivillon2600 Freano StreetFreano CA 937 21

C-6 , CompietfOll II Accep tance Tesl,ng: Such teslHJg shan be performed per secllO<l IX paragraph d ofE"hibit B: Software License Agreements.

Acceptance Ter;fing shan be suspended lor any period of rime reqUired by Conrractor to corrl/Cfmatenal/non costn8lic) ISSueS reported by City. Acc<lprsnce Tesrtng shan resume immediately uponreceIPt by City of .....ffen nofificalion thai a rapotfed issue has been oom>cred and the correc;r/Ofl isenhllr made avaiiable or has been prov>ded to City (section IX paragraph d 01 Exh,bif B. SoftwareLicense Agreements).

C·7. Contrac!Ms Personnel; Proj9CI MaM ger Cont,actO!'shall ex",cise due care to choose and manage itspersonnel SO thaI only SUitably responsible and prolessionally competent raptesentahves shall beoperatIng In CIty areas . Any Contractor's personnel , ....no could have access to SIlflsrt,ve inlormation.whetho< or not they are ....,rk,ng on C,ty premises. shall successfully comple te a Criminal records cneck'ncludIng f,ngerprint-based ldenh!icahon, conductlld by Cily or its designee at the City's sole expense.Contractor must supply biographical ;" formation ~ requored or requastlld by the CIty fOl cnmlnlllrecords cnecks initially and lhroughout the ooti re Contrac!, warranty , and maintanance periods,whether such person is ftngaged by tho Contmcto<, IIny sub-contradO!'. Or any supplier undel theContract Any pro)8cl delay thai is a direct reau" of City's crimina l records check taSK, provided thatbiographical and other ", formalfon needed fOl the background chock is delivered to City m a tiroolymanner, shall not be consoof8d the Contractor /; f8sponSlbo lity.

Con tractor's project manager shall be Glenn Vod hanel. Contractor may Wllll City's approval. deSlgn8teanother ind....idual(sj as Cont rador's project manager.

C-S Rrght 10 Interface: City shall have lIle right to connect tile products tor which ~ has contracted underthis Contract to any product 01 softwa re de\leIoped inte'nally , manufactured or supplied from othersources, ioclud,ng, but no! limned to, computer soltware. peripheral equipment , other compu ters ,communications equopment, mobile devICeS, and Ioke equipment.

The tollo ...",g Warranty exduslOflS may apply WIth ISSUeS involving CIty inlerlaces (i) defects ordamage resulling from usa 01 tho Software in other than rts normal and cuslomary manner; (ii) defactsor damage occurring lrom misuse. IIccidoot, liquids , neglect. or ads 01 God: (iii) detecls Or damageoccurring from test ing, maintenance, dIsassembly. repa" , ins!8natlOfl, alteralion, moddiclltion, 01adjustment not provided by the Conlr/tClor 0< contrary to elpf"58 instructions provido:H:l In ","t,no by lheContractor. (iv) oetects or damage caused by City's failure to comply WfIh all applICable industry andOSHA standards. Ho wever, II IS agreed thai City mquesfed'approvgd ma,nlenance suppotf resulting

RFP 2767

from CIty di'ectedliro/Ia/ed in/el1aces flO( provided by Conltlictor sh8" be performed in accord ",i/h /00/etmS provided ,n Seclion V PIl'agraph 01ExhlbJt B: Soll",a", LicenSil Agteemenr.

City may request but Contraetor is nol required 10 ,epair any damages caused by City 's aetlOOS underIhis sectee. This .....ar1< will be quoted independently o! any exisl ''''Il conlrad belween the City aoclCenI'"clOI, bul may be al the SlIme lnne and material rates quoled in any ax;sling maintenancecon lract oe rreee rales Ihen in effect

Prior to requesllng conective servICe lrom Contraclor. City Shall arrange (al Diy expense) 10 performone ct rnese ~lioos: 1) !emove such allerallons and/or allachments 2) restore the liceosed appllcalion(WIth dala base) to a pror wor1<ing conli9urallon or 3} collect . rwiew & p<oVOde inlerlace specdlCatlOOs10 Contraclor WIth approval lor Contraclor 10 complete Of conect lhe desired !unc1lonality.

C-9 Confidenl ial In!ormallOO: The parties' agreemefll COI'lCem,ng conhdentia llty applicable 10 Ih,s Cen lradshall be In sobslan"al conformity W1lh Itle terrre ot lhe attached E.hibll A. Muluai Non·DISclosureAg,ooment and con!Odentoal1ty obligations of lhe a!lached E.hibil S, Softwa re Lceose Agrooml,lf1l.

C· I O, Warranty and Non-In/nngement: Con/racror ",,," snts thst ,t has good 11I/" to ree Soft",e", anddocumente/lOn. free of any proprrotary nghts of any other parry or any other fNlCUmOlllncewhel!;oover. or //Ie nght to lic8t1se its use to the City. Contracto' shall Indemnity. hoid hatmless. andde/end City from any I...",tity for damage. coess. or other loss 'ncurred by CIty in COMedlon wilh anyclaim ffla//OO product or City 's use thereof unde' tlus Con/ract VIOIet"s /00 /rllde see"" . trademark.copynfJhl. patent, or OIOOr propr>etary righ/ of any other parry; pl"OVlded. fIowever. thaI City has givenCon/tactor prompt ",n'n"n flO/ice of any such clBim and cooperates "" th Con/racfor in the defense ofsoch cla,m, Contraclor shell not admd liability 00 bella" of the CIty,

Shcmld the product become. or m Cootflletol"'S opinion rs Irkely to become. the subfecl of e claim 01mlnngem"nr 01 a traC1e secret. tl"arJematlc. copynfJh/ or patent. Contracto' may. al IfS opIion and" xpense ,,'ther ( I) procur" lor the CIty the rigfTt to continue to uSfl tho product as contamp/aIOO inthiS ContrllCl (defense 01 any soc" action shall be COf1Side,OO e!«:llOn of lhis ~tlOn). (2) teplace ormodify t/le product and/or modify ,'S uSB to make liS use under this Contract non -infringing wh"eprov>dmg lunctionally eqUIValent performance. (3) or grant City a c'lKM for returned So/tware r.queltotha amount pe>d lor too Software (minus rilJprl>ciation) and aCC6t't lIS ",rum In eddItron, Conlractorshall 'efund any license lees paid by City. on a pro rata baSIS. and "'fund any prepaid amounts lorsel'Vice 0' Soft",are not yer prollicJed. The deprecierion amotlnt will be calcutated based upongenerally 8CCepted accounr,ng standards lv' such Softwara The City may also inltt}/re additionalrafTl9dy staps as specified in SllCtion C-4I . TermirlafIrJrT.

Coolractor ""U have no duty to defend or ind8mnify lv' any Inlnngement Claim /het is based upon Mrhe com/;J,netlOfl of l/le Softwate "'dh any soffwate. apparatus or deVICe not Iurrnshad by Contraclorpursuant to th'S Con/raet; (oJ the use 01ancillary r.quipment or so/twa'" not lurrnshed by Contractorpursuant /0 thIS Con/ract and that IS a nachoo to or us6d ,n conOOClion ""/h /he SoftwarfJ; or (Iii) amod,flCation of tho Software by another party lIrifflo ul ContrllClor's approval.

Th,s sect"'" shaHsulVfVll exp"atJon or termmatlOn 01 thIS Contract

C· t t. 1ir1e and Risk 01 Loss. Title, including but not Iomiroo to all right s in Licensor's patenrs, copy tights./rad9mB'1<s. proprietary inlormation and trade see",rs shall ",main tteStoo m Conrractor, No tit'" 10 orownership of t/le object code, reference ma/erial. or any of rlS patts, IS hereby lransletted to City,Cir¥:S tights shaH at aU times be subject 10 the patents. cop¥rights, t'ad8matlcs, proprielaryinlormation. trade sectets and use ",strlctions contallled in this Contract and Exhlbil B - SoftwareI.Jcense Agreement, Any adWtlOflS. modifications or enhancements made b¥ Ctty 0' by e third P1itf 0tI

City 's behalf shall no/ oeete any ngh/s 10 l/Ie l.icrmsed software and shall not reh6ve City of itsobI,gation to pro/ec1 the proprietary naIl''''' o f the Liconsod solTware.(Ex/nbi! B - Softwere LicenseAgreement - III Ownership and TItle (aj)

RFP 2767

City agroos tllat 8ddI,ions, moditlCatlOrls or enllallCBments to tile Licensed soffware which may bedeveloped lor City throvg/l the roimbu~ or unre'mbursoo effOTts of Contractor's employees oragto"'s, "lIan be the exdusivt> property 0/ Contrac/or. City shall have no t"le. ownership. right /0royalty or income or any other ownershIP rrg/lts m such adl1,tlOrlS, modr/icatrons and/orenhancements, (Exh'bIt B - Software LICense Agreement - 11/ OwnershiP and Tille (bJ)

C-12. Con/ractor's Proprietary Rights and City Righls to MOOia and 08la' Contractor owns and retains allolliS Propnetary R'f}hts, The th,rd parry copynght owrwr of any Non·Con/raclor Soffware Own andreta,n al/ 01 their Proprie/ary R'ghts . City owns tll ie 10 the physics/ mecha 011 which the Soffware isstored as well as aii deta en/eOO i",o Software, Ail mlellectua/ properTy thai is not doscovered ormvented by COntrac/or under this Contract rs and shan remain tne property 01Contractor. No/hing ,n,h,s Contract IS intendBd to res/net the Propnetary Rights 01 COI1tractor, or any copyright QMt1er 01Nor!·Contraetor Software.

Except as exp/ICI/Iyprovo-jed in Exhibit B, Software /.Jcem;e Agreement, no,hrng ,n Ihrs Contract ""II bedeemed to grant, el/her directly or by rmp!lCatlOrl, estoppets. or otherwrse, any of Contractor'sPropnetary R,ghts, Concemlng 001/1 /he Con tractor Soltware and /he Non·Contractor Software. Cityagref1s not 10 modify, drsassemble. peel COrtlj)Or"l6l1ts, decompile, otherw,se reverse 8f1fJme6r orallempt 10 reverse engmeer, denve soun;;e code or Cr88le derlvatrve worl<s from, reproducB (eitCepf asprovided ,n SecIIOfl C· 14, Warranlres and the Agreement for Maintenance 5ervK:eS). or exfJOff theSoftware. or permll Of encourage any third party 10 do so

C·13 License of Software; The parltaS' agreement cor.oommg sollwa... licen",ng ;s documooled in theanBelled e"hiM B, Software License Agreement

C-14, Warrant16S : The start of lIle mitral SofIware Maintenance penod is IJ{JOtl a<X:e(Jtance of the System perS8CtlOfl IX paragraph dol EXhibi/ B. SoIrware License Agreements, Con/factor is not respollSlble forproduct per!ormrm(:8 de/ici6nciBs that occur during unauthorized use: or for r88SOf1S bfIyondContraClor'S COOlroi. such as (i) an earthquake, Grother ""turn/ causes; (ii) City changes 10 load usageor con/,guratlOfl outside the Speciticalions; or {iii} any acts 01 pames, exc/udrng subconlractors, OI'floara beyond Contracror's ctJIltroi.

Whde City malntams a current Software Maintenance Agreement, Con/raclor wamlnlS I) Itle Licensedso/tware shall cooform 10 lhe requitements conlain6d If) ElthibJI G (SpectficationsJ, eny oplionsspecrllCBlly authorized as parT 01 Itlis rmp!ementarion and lhe IICCOmpBnymg ",,"en rnatena'"perlammg to the reteased/,nstalled soltware version and 2) I..ia?nsed soltware will execute un<Jer thoseMlCroso/I opera/mg systems SjJ6Q/Iad m Eltllibit F (Requilfffflfmts) document in effeel allhe /rme of Ihamilial soltwara insralliJtion and subsequent upcta'es. Exhibit F (Requtrements) docu".,...,t may bereVISedpenodicaily to accommodate changes til the marketplace. Subsequent software updales of theLicensed wltware may neceSSt,afe updafa aI computer hardware and/or operating system sottware.(Exhibi/ B So!Iwere LicenSB Agreement -IV UmifOO Warranly (c)).

As Contractor's sole habrltly end as City's sole remedy. Contractor ""'I provide, whtle C,ty mainteinsSollware Ma",tenance, all redsonable software supporl servICes to correct documented programmingor documenration errors reported by City ,."jcfl Centtactors diagnosis ,ndicates lire caused by IIdetect ,n an unaltered . ersion ot the delive,fK1 LicenS8d software, (Exhibil 8 - Software U~ense

Agreement - V. Limitalion of /jabiltty (aJ)

Dun·ng the term allhis Agreement. Licensor shall make available to City without addrllO<18/ charge anyupdates and/or m,nor enhancements 10 Licensed soltware. data or data structurus, which Centractorreleases. (Elth'bit E - Soltwara Ma,nlenance AfJ't'6"-'1 - IV, Licttnsor's Rights, ObIigalions &Representaloons (8) Supporl SeNices)

These warranr16S do not apply to: (i) defects or damage resultmg lrom use 01 the SofIware in "rherthan ils normal and cusromary manner: (Ii) defacts or damage occurring /",m miSUS8. accident. liquids.negiec/, or acts aI God: (i,,) delecls or damage occurnrtg from les6ng, m8,nrenallCB, disassembly,rape", installarion, aileratlOrl , modlfica rlOfl. or adjustment not provided or autllon·zed in wnhng by

RFP 2767 PaQEI 5

tP/

Conlrador; (iv) defacts or damaf}6 GBUSOO by City's f8llur9 to compty wilh "" appfic.lJb19 Iflduslry andOSHA standards.

C·IS. Product Support: Contractor agrees to support specrlic reeases 01dlStnbuted products fer a m;u'mtJmptJnod 012 yea~ following City 's 1",,,1 aa:eplance 01 a speclfi!;; release 01 fhe products unless a ne'"ve~ion is not available. As long as Cify malnta'ns a Software Mamtenance Supporl Agroomenf wittIContraclDr, COntra<;tor guarantees avallab<hty of long ·term prodllCl support arod availabil ity 01 SolfwareMaIntenance service and upgrades for all Software licensed 01 acquired under this Contract tor amInImum period errroee (3) years following lhe dalelhe Conlractor pro\lldes wnllen n01dlC8t~ to Citylhat lhe respective Software is out of prodOClion.

Any future version(s) of the Software purchased by Crty her""nder shall be oHered to City al a price noess favorable lhan that available 10any SImIlarly srtuated publIC entIty unde' lhe same ercemstarces.Upgrades howeve, are Includad at 1>0 add~~al charge 10 \hose Comractor chents who maintaIn aSoftware Maimtma nca Support Agr96m6m.

C· 16, Source Code; Upon payment 01 the des'9"ated source code tlCense fee of seven hundred IrItythousand dollars ($750.000) along wfih transmlSSKJn 01 slfJ"f'd source code license agreement toContractDr and only under lt1e conditIOnS beIo.... Contract", ""II release It1e applicatIOn source code 10CIty, Ho""",er, lot/a to the source code ""IInot pass to the City at any tlmf!. The reqUIrements of thISsecllOfl sllall survrve exptration of tamlmatlOrl oIlt1e ConlraCi.

a, Entry of an order for rehet under T~1e l ' of the Unrted States Code: an assognmenl by ConlraClortor the benefIt of rts credrtors: the appoontment of a recewe r or tf\lsl ee .. bankruptcy 01Contractor's bosmess or property: or acbon ;nlba ted by ConlraClor or a lhllu party under statelaw InVolvIng Contractors insolvency or the protection of or from lis credltOr5: and the same hasnot teen rescinded. cllsct1arged or lerminaled ""fhtn thIrty (30) days unless !here would bepreJudoce 10 Ihe CIty'S rights or Inlerests under This Contract allo""ng thIS grace penod. If trerewould be such prejudICe, City shall be provided lhe source code tmmedlately upon theoccurreoce of any of the above even1s.

b Contractor has ceased 'Is business operalo:>ns, or !he sale, licens,ng , maintenance or othersuppoll of the Software

C. Contractor sMlI provide """'en notICe 10 City 'MIllIn a reasonable lIme, rt any ot lhe events inpailS (a.) Or(D.) in Ih,s section has occurred.

C- t 7. Inclepenclent Con tractor In the lurnlshing ot !he seevces p'Qllided to< he'ein. Conlraclor is acT ing sokl~

as an "'clependenl ccotractor . Nei\tl flr Contractor no+" any of rts oIIicers, agents or employees shall becle6med an offoeer. agent. employee. jont venturer, panna< or essceate 0/ City lor any purpose. Cityshall have no rightlo conlrol or supervise Of di.ecT ee mannar O' melhod by which Contractor shallperlorm ds wort<. and luncl,ons. However, City shall retain the nghl to admlnlsler \tlis ColllraCl SO as 10velily that Con traCIo< is perlormtng rts obligations in accordance woIh the lerms and condi tions lhe,ool.

This ContraCl does not evtdero:;e a partnership or joint venture t>et-..n ConlraCIor and City. Contractorshal l have nO aLJIhonty 10 bin<! City absent O ty's express wlillen COflS<lflt. Except to lhe extenlotherwise provided ill lIlis Contract, Contractor shall bear rts own costs and expellSes in pursurtlhereot.

Because 01 ilS stalus as all indepertdelll cOlllraClor, Contraclor and lIS oHocers. agents ancl employeesshall have absolulely no righl to employment nghlS and reeerns available to O ty employees.Conlractor shall be solely liable and responsible 10. all payroll ami lax wilhhofcling and IOf prQIIKt<ng to,or on behaW 01, rts employees all employee benel~s including. woIhout Iimnalion. neenn. _Rare anclrellrement beretns. In addition, logelher WIlh ns other obligations uroer lh's Conlract. COntractor shallbe solely responsIble, IndemnIty. defend ancl save City harmless from all mailers rela/lng 10empfoyment and la x Withholding tor and paymenl ot ccotrectcre employees. including, wothoLJIhmnat~, (i) compliance with sceer SecUlity and unemployment insu.ance W<\hholdlng. payment 01workers compensaloo-n bene/ns, and all other laws and regulaloons governmg matters of employooWIthhold,ng, laxes and paymenT; and on any cla,m 01 nghl 0< Interesl In City employmenl ber.el11S,

RFP 2767 Page 6

enl~"'ments, programs and/or lunds ollered emplol""'s of C<ty ""ether ansing by reason of anycommon law, de facto, leased , or CG-empioyee nghts or other theory , It is acknoWtedged that duringthe term 01 th~ Contract, Contractor may be prov iding services to others unrtlla ted to Clly or to thisccmrect.

C-16. Recycling Proglam: In the e~enl Contrac1or mainlains an ottce or opera tes a lacil~y(ies), or is requiredhere"n to mainta in or operale same, wilh,n the incorporated hmrts of the Crty of Frasno, Contractor atlis sole COSI and expense shall :

(i) Promptly establish and mainlaln a viabl& and ongDIng recychng program approved by City'sSolid Wa st& Management Oivision, for each olt1ce and facihty Literature descnblng Crty ,ecychngprograms is a~adabl8 f.om City a Solid Waste Managemenl D1v,SOOfl and by calling Crty ofFresrlO Recycling HoIline at (559) 621" 111,

(ill Prompl~ contact Crty's Solid Waste Management O,vision at (559) 62t ·1452 arid schedul& alrea waste auot . and cooperat e with such Oiv~1OI1 ,n thel. coridUC1 01 the audrt lor each ofIoceand fac ility.

(iii) Cooperate ""'h and demonst""" 10 the sallsfaction of City's SoM Waste Managemenl Ofvisionlhe establishmem of lhe recycling program in paragraph (i) above and the ongoing maimananeelhereof ,

C·19 , L<ens or Claims : Contra clor shall no! pennrt any iilln or cll'lIm to be flied or prosecuted agaInst the CItyon account 01 any labor or matenal lumished , shall assume responsobillly lor sabslaction of any hen sofi led Of prOSOC\Jted and shall defand agalns l ...demnlfy and hold City harmless from any such Ii&n Ofclaim,

C·20 Prctessicna f S~<I I : I! ~ lunh&r mu!ua lly understood and agreed by and bet""""", the p"rlles her"'o lhat.nasmuch as Conlractor represenls 10City that comraetor is sK,lled ,n the prolesslOfl and shall perform"' accorda nce WIIh the standards of saId profes sion necessary to perfonn lila servces agreed to bedone by II under ltus Conlract . City miles upon the s~ 11I of Contractor to do and perform such servicestil a slulNul maf\rlflr and Contractor agree s 10 Ih"5 perforrn the services. Therefore, any acceptance 01such services by cny shall not operate as a release 01 CofI lractor lrom sail! profeSSiOMI standards,

C·21, Nond,scnrrnnallOO: To lhe eXlant reqlllred by conlrolhn g federal , state arid local law, Contractor shallnot employ discnmmatory practICes in tne provision of services, employmen! of personnel , or In anyother respect on lhe basis 01 race , rehlllOUs creed, color, nallOflal orig,n, ancestry, physical d,sabil'fy ,mental dlSabllrty, medICal co ridlllOl1, marllal stares . se~, age, sexual orienlalion, ethnicl ly, status as adIsabled veleran or veteran 01 the V",lnam era. Subjecl to tbe loregoing and during the performance ofthIS Contract, Contfacto.- agrees as lollows:

(I)Contractor ......1t comply ""'h all applicable laws arid r"llulalKms provodlng that rIO person shall . on thegrounds 01 race, rehglOOS creed, color , national origIn, anceslry, physical disabilrty, mentald,sabllrty, medical conddlOn, mamal stems . sex, age, sexual orientation , elhnlC'ly , status as ad,sabled ~eteran or veteran of lhe Vietnam era be e~cluded from partICipatIOn in , be denied thebenel~s 01, 0' be subject to doscnmlnahon uroee any progfam or ac1lVrty made possible by orresultIng lrom thIS Cont ract ,

(Oil cceeecie- wil l not dlscnmlnate agalnsl any employee or applicant for employment because ofrace, religious creed, color, nattona! oligin, ancestry, phYSICal dl&abilrty, menIal dIsability, medICalcoridllion , mantal status, se». age, se~ual OflElntatlOfl, ethnlCrty and status as a d,&abled ~eteran

Of veleran 01 lIle VIOtnam ara, Cont ractor shall enSU 'e that awhcants are employed, and theemployees are lrested during employm ent, ""'hour regard to their ntce, religious creed , color,national ongin, anceslry, physical d'sabil'ly , menIal dlsabi lrty, medical corl<lilion, marital status,sex, age, sexual onenlation, ethnicrty and status as a disabled vetemn or ~"'eran 01 the Viatnamera. Such requ"ement shall apply to Contractor' s employm ent practICes indudlng, but not beI,mded to, lila 1011o""ng : employment, UPI/radlng, demotion or transle r; roc rudmenl Of recrudmenladvert,slOg: layell or termln a,",n: rates 01 pay or other loons 01 compensauon; and se lectlOl1 lortraining. IncludIng appre nticesh op. Contracta< agrees 10 post in conspjcuous places, a~ailable '0

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employ_ aOO applicants for em»oyment. nOll<:88 sening forth the provision 01 "'ISnondIscrim inahon CIaUSll

(iii) Conlractor WIll , '" all sohc~a!lOns or adve~lsements 10< em»oyees placed by or on beha~ ofCont ractor on pUr&u~ hereof, state that all Qualitled applicants WIll rllCe;"'e considllrahon IOfemployment WIthou t regard to race, religious creed. color , national ongin, ancestry pnysi<:aldlsabil lty, mental dlsabrllty. medical cond~ion, mar~al status, sex, age, sexual onentahon,ethfllcity, status as a dlsab~ veteran 0< vlOle ran of "'e VllOInam era.

(ivl Contractor ""II send to each labor union 0< rep rer.entatntfl of wo.....ars WIth oMlich rt has a cofkJctr.ebarga,ning agreement or other ccetract or undarstaoding. a notice advising such labor union 0<

workers' rllpfeSllntatrves of Con tractor's comm~menl under this section and shall post copes oflhe notlCllln conspicuous places av ailable to emploYllils and applicants for e~ymenl.

C-22. Ta. es - Federal aOO local : City WIll not he responsible for llny ta~es coming due as a r8SIJn 01 thisContract oMlather fedora l, state , or local. For th6 pl.Jlp05es 01 'his Cent/ac' and rela/ed Exhibits only(E~cJuding SubS8quBnl hardwaro and S<)ftware purchases which m.oy be elecled for intflgration ,."th lhesol/ware) , it is agreed Ihat the Cont raeto< has anticipaled treee taxes and inctudlld them in rtsProposat,

C-23. Saf"ty Raqwem"nts: Sohware and services shall comply WIth ali Feoo/al OCCupational Satety andH"ahh Admimstration (OSHA). Conlractor shall also comply WIth aK other llpjll lCable state and localcoda requirements,

C-24, Governing Law and Venue, This Contract shall be governed by, and construed and &nlorced inaccordance with. the laws althe State 01 California , e~c1ud1ng , however any ccottct 01 laws fIJI" WlllChwouki llpjlly the law 01 anothef jurisdiction. Venue 'or purpo&e5 01 the 1IIIng 0' any actlOfI regard ing "'"enlorcement or interpretatlOfI of thIS contrsct and any nghts and duties beeeunoer shall be FresnoCounty, California ,

C·2!'>, Compliance WIth Laws : Contractor warrants that in the performance 0' this Contract and In providingthe Sohware and services /eqUlted under th,s Cool/act, Contr&etO+" shall at all l imes comply with alllaws, re9ulatlOIlS, flJles arid ordinancllS thai per1ain to maher& addressed ill thiS Contract. Suchcomploance shall not be l imited to the laws of th<'l United States , th<'l State of Calotom ... City , and withall applW;able regulallOfIS promulgated by fedef31, state, ragioflaJ, Orlocal admin,stratrve arid regulatOlYagencies , now In 10000e and as they may be enacted, issued, or amaoded dunng the Me of thisCont ract . (I.E, Moving violBfions shaHnot be CXIIISid6red csose fQl dafauH.)

C-:?ti. Pnme Contractor Responslbihlles: Contractor shal l assume responSibility of 'pnme" contractor 10+"licensing . delivery, instelfallOfI and configuration, (unless the ~em is usual ly Cl.Jslomllr onstal~, andCity is so not~1IId in the Pfoposal) int"!lfBlion, programming, CQflsulllng. Implemootatiofl , lraining.warranty arid ongoing support arid maintenance servic:ft 01 all Sohware offered in the Proposalregard less of whether Cont ractor is the vandor or the manufactu rer, produGaf, 0< SU~ief of theSohware 0+" servces. Contractor will be responsible for performance of an involved parties. The Cityrese rves the right to llpjlrOlfe subcontractors and any changes ahllf the award 01 the Cootraet,

C·27. InSlJrance: Throughout the Ille of this Centracl, Contractor shall pay 'or and maintain in lull !orca andeheet all ,nSUfBnce as requorod in EXhibit C Of as may bIIautl\onzed, and any addli ional insurance asmay be reqUired, In wnting by Crty's Risk Manager or hl!>lher designee at any time and in hiSihar soleu.screncn.If at any t,me dUring "'e hfe ot the Contract Of any elllension, Contractor Orany of its SLJbcOntractOfS fadto maintaon any required insurance in fu~ terce and eeect, a~ services and work unoer this Contractshall be discontinued immediately , aOO all payments cue Of Ihat become due 10 Contractor shall bewithheld unl ll renee is received by City that l he required insurance has been eestcred to lufl 1000ce andeffeet and that the premnrms there'ore have been paid 'or a period satis factory to City. Any lailur9 10maintain the required insurance shall be suh,cooot cause!<lf City to letminatll Ihis Cont ract . No actiontaken by City pursuant to this section shall in any way reheve Contractor 01 rta respons ibll it"", undllrthis Contract. The phrao;e "la,1 to maintain ally raq"i rlld i/lSurance" shall include, without ~mrta lion ,

RFP 2767 Page 6

notificatIon receIved bV City ttla l an insurer has commenced proceedings, Of has hed pn'>Cged>ngscommenced against It. indicating that the insu'er is insolvent.

The fact that insufOnce is obtaIned by Contrador shall not be deemed to reeeee Of d,mlnish thehability at Contractor, indlJding ""lhOllt lim~ation. liablhty unda' the indemnity provISions of thisCont,ad The duty to indemnify CltV and each of ns otIk:<3rs. otI,d a ls, agents. employees andvolunleers shall appfv to all d aims and liabi lity ItIgardless of v.nethe, any insurance policies altlapplK:able . The policy limits do not act as a limrtatlon upon the amount at indemn~ocaton to bep'OI/Oded by cent-ector. Approval or purchase at any insurance ccmracts 0' polrcoes shall In no waV,.,.,heve from Iiabllrty nor limit tt>e liabll1ly 01 Cont'aclO'. its p'>I\C,peis. officers, agents, e1tlployees.persons u..oor the supervision of Contractor. vendors, suppliors. i""nees, consukants. sub-consu~anu~.subcon t,actors. or anyo'19 employed diracl fv or ind"eclfv by any at them.

Upon 'eques! 01 City, corwecioe shall ,mmedlille iv lumish Clly with a comple1e copy at anV insu,ancepolicy required unde' this Contract, includIng all endorsements, I'<i1h said copy cerlrlied by tt>eunde,wrner to be a true and correct copy at the angInal policy . ThIS requ,,""""'t shall su"' ",,,e>::pirabon 01 te' m,naton of me Contract,

If Cont ,actor shouk! subcontract all or any portIOn 01 the work 0 ' se",o::as to be performed under thISCont rad, CootradOl shalt ,equi'e eace sebcce eractor to p,ovlde Insurance protactoon in lavor at Cityand each ot 115 otIicers, ottrcials. employees. agents and volunteers in accoro eoce with the tarms ofthIS sedlon. excep1that any ,equired certificates and applicable endorsements shan be on fita withContrador and City prior to the commencement of any ""Ork or seevces by the wbcont'actOl

C-26. tndemnllv: To t.... furthest a. tent allowed by law, Co<1t'aetOf shall indemnify. hok! harmless aoo defendthe City and each of liS office"" ollicials. agents, lIOIuntee"" and employees ("Indemnitees") from anyand a1l105s. Liabili ty, fines penalties, 10rfeliuras, I;OOts and damages 'whether in cont ract. tort Of stric tIiabllrty, Including but not hmiled to persona l Injury, ooalh at anytIme aOO property dama98) incurred bythe City, Contracto' or any other person , and from any and all claimtl, demands and adlona in law 01equity (including attorney's leaa and Ill igaton expenses), arising or all"ged to have arioon out ofper/ormance at this Cont ,act . Contractor's obligat ions undo:>r the pl1lCeding sentance shall appfvregardl ess at whethet any of the Indemnilaes ara activefv Orpassivefv neghgent, but shall not appfv toany loss , liabi lity , fines. penates. to r/ail urElS, costs or damages caused sOlefv by the active neglig&nce0' by the willful meccnouct of any of the Indemnrteas.

The duty to detend hereunde' is wholly indepen6ent of and sepatllte from the duty to IndemnIty andsuch duty to defend exists ,ega'd""ss of any uKlmate liability at Cont,actor. Such defense obligationshall arise immedietefv upon preS<llltaho<, of a claim by any party and written ocrce at such claImbefog provid&d to Contractor, Payment to Contractor by any Indemnllw or the payment or advance 01datllf'lse costs by any Indemn;tee shalt not be a condrtion precedam 10 en/Olting such Indemnitee'srights to Il'>d<lmnllK;ation nereunoer. City sha~ be reimbursed lor all costs and al1omey's lees "'cu' redby CIty ,n enforc",g thiS ln6emndicatlon obI'll8lion. Contractor's habollty for indemndication I>8reunder isin ad<1l1ion to any liabil ity Con trac1or may have to City to' a breach by Cont rador of any 01 theprovlSonS at thIS ceoeaet . uocer no CI,cumstances shall the insurance requ"ements and Iirt'\llS Sflt10nh In th,s coorrecr 01 In any apphcable Insu,ance P'>lCM3s. Of shaH the lImits on the amount 01 type 01damages, compensalon or benefIts payable by or tOl Cont'aclo' 01 any subcont 'actOlS or supploersunde, the work,,,s' compensation, disability 01 ot/1e' employe, benefits laws be COflslrued to limitContrador's indemn.lication obligat"", or any ot/1e, bebihty he,eunder.

Notwithslandlng anyth.ng 10 the contrary in the Contract 11>8 Clly does not agree to indomni!y, holdharmless, ... on"rate. 0.- assume the defense at Contracto.-, or any ot/1e, person or emlty whatsoevar ,fo' any purpose, Wilh ,espect to third pllrty claims agains t Cont ractor , Contractor waives all rights toany type at exp 'ess 01 Imphed Il'>d<lmnrty againSl CitV 0' any of liS officials , otIicers. agents, employeesor volunteers.

If Cont tllc10r should subcontrlld all 01 any portion of the 'NOrk to be perfo.-med unde, tNa Co<1tract.Con t,actor shall 'equi'e each subcon t'acto' to indom<1i!y , hok! harmless and delend the City and each

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tiv

of rts ofIicers. o"lCial5. &rTIployatl'S agants and voluntatlffi in accordance with the terms of thepreceding paragraphs,

This saction skall survIVe tarm,nahon or eXplratoon ot thos Contract.

C-30, Fol'CI,I Majeure, Ne~her party will be hable lor its non-parlormance or delayed ptorlormer'lC8 ~ caused bya Force Majoore. meaning an 6V1tI11, th,nj·pal1y. or circumslimce that is beyond a perly's .....soneblecontrol such as an act of God , an act 01 the publIC lI"",my. an act of the govllmment. strikes or ot ho.!rlabor dlSlurbances, hurnce.....s, lIarlhquakes. firll\l , uccce. IIp+demlCS. embar\109S, war, ecrs.quarant ine restrK:1 ions, unusually sevem ......alho.!r or any other Similar cause. In every case of Force"'aleure, the delay must be beyond lhe control end w"1l01.l1 the lauk or neghge'lCll 01 the party ...noseparlormence nas t"",eby beBn delayed, 11 the delays are caused blithe delauk of a subcon1ractor. andII such dalauk rises OUI of GlIuseS beyond the control of both the Contractor and ,ts subcontractor, and""thout the fauk or ""9l igence of any 01Ihem, the Conlrector ""II Jlo/ be hable for non-parlorma""" ordelays, unless the Soh"",,,. 0' services to be furnished by their subconl,actors wore obla,nabkl lromO1""r sou'ces In sufficlllnt time 10parmlllhe Contractor 10meel the required sch9dule

Each party ""II not'fy I"" other II ~ becomes aware of any force MaISUltl that ""II s lgnll,cantly delayparlormance, The notr!ylng parly ""II gIVe such no1ICll prompt ly ahe' ~ dISCOVers the force "'8Jeure. II ascree Maloore occurs the parl ies ""lIexecule an amendmant to extend the Perlormance Schedule lora t,me panod that IS reasonable under the circumstances.

C-3t . Conduct on WorkM e: ConlractOl shall enSure that rts officers. agents, employees and anysubcontraclors v.tlite on City propel1y will condud themselves ,n B sale and proper and prolessionalmanner. and if a complaint is made by City person nel, Contractor "';11 lake such COITec11Vt1 measu,esas are necessary. tl Contractor does JlOt take such COIT8Ctive measure, Crty mey d....m Contractor inmatenal breach 01 ,ts obIogations under the Contract . Contractor ag,ees to asSume full habllity andresponslb,lrty fo. IIcnons on the pari of its officers. agenls. employees and any subcontractors and sha llpay for any wor1< ,equi'ed to restore the propel1y to 115 coodition poor to entry by ConIractOl, or asotherwise determ,ned 10be n&Cll'Ssary by City,

C-32 . WaIVer: The wa,ver by lIi lher party of a bfeach by !he othe, 01 any provos"", of this Contract sholl notccosnture a com,nuing waiver 01 a waiver of any subsequenl bfeach ollllther the same 01 a drtterenlprov,s,on o1th,s Contract. N-o prov,sions of tnes Contract may be waiVed unless ,n writ,ng and signed byall parllllS to thIS Contract. WaIVe, of any one provision herein sha lt not be deemed 10 be a waive' 01any ot"", proviSion hereon.

C-33 Ass'gnment: Th,s ContracI IS personal to Contracto. and there shall be no ass'\lnm"",t by COnlractor 01~s right,; or oblilfaOOris lJfIder thIS Contract wilhOUl I"" P"Or wntten app.ova l of me City Marlll ger orh4s1her designee, Any attempted assign menl by Contractor, ns SllC(;8SSOrS 0< assigflll, shall be null andvoid unless approved in ""'ling by lhe City "'a""gar or his/her designee.

Contf8CIor hereby agrees not to aSSlQl'l the payment of any monies due Contractor from Crty under tilet..rms of this Conlract 10 any other individuat(s). co<pOIation(s) or lIIltity(i&s). Cny retams I"" right 10pay any and all monies due Contractor directly to Con tractor

C-34 , BInding; Once Illis Cont.act is s'gned by al i parltes n shall be blnd,ng upon and shall Inure to t""benel~ of ail pames. and each party's respectIVe he,rs. successors. assignll. lransfe.....s. agents.serv ants . employees and receeseotanves.

C-35 Conftic t of tnterest and Non·Solic,tat""' : Pnor to CtIy's IIxecul,on of this Contract, Conlractor shallcomplete II City 01 Fresno con llict 01 intllr85t disclosure statllmenl in the form as set forth in Elltubrl D.Dunngthe term 01 this Contract, Contractor shail have the obliga tion and duty to immediately notifyCify in wnt'ng 01any change to the information provided by ConlraetOf in such statemant ,

RFP2767 Pege 10

Ccntractce shall comply. and require liS subconl'&C10f8 10comply. WIlh al l applicab le (i) professionalcanons and requirements QOveming avoidance of impermissible client con'liefs: and (ii) federBl, sla teand local can fliC1 of Interesl laws al'ld regulations includil'l9. wilhoul limrtation, California GOVEl1'T\rTl8fltCode Section 1090 et, sec.. lhe California Po l~ical Reform Act (Calrlornia Government Code Sedion87 100 el seq,) and lhe regulalions 01 the Fair PofrtlClll Practices Commission concerning disclosurednd dl5quah/rcdlion (2 Calrlomia CoOO of Regulations sectco 18700 at, seq,). At anytIme, upon wn/tenrequesf of C,ty. Contractor shall provide a wn1ten oooon of rts legal counsel and tha t 01 anysubcont ractor that after a doo diligent inqulfY, ContrltClor and l he respective subconl ractor(s) are in lullcompl iance wrth alliaws and ragulaliollS. Conl ractor shall take. and require ns subco<1t ractol'$ to take.rt18 sonable steps 10 avod any appearance of a ccntnct of eaerest. ucco discovery 01 any tects grvingrise to the appearance of a conll ict of interest Contractor shall immedialely nol lfy City oI1t>ese facls onwritIng.

In perfon",ng the 'M)rk or sell/Ices to be provided hereunder, conuecrcr shall nol employ or rela ln thesall/ic<ls 01 any person while such perSOfl erther Is employed by Cily or is a member of any Citycou nc~. comm<ssion, board, commit1_, or srmilar Clly body . ThIS requlfemllnl may be waIVed in wrrtH1gby the City MaM!I"r, il no oclual or polential conflict is Involved

Contractor rnpresenlS and warranls lhal II has nol paid or agreed to pay any compensation . conli"!l"nlor oI1ie""'se. di rect or IndIrect 10so~cll or procure this ccoeect or any ngtltstbenetrts hereunder.

Nmlher Contractor. nor any 01 Cont racto~s subcontractor.,; performing any sell/ICes 011 this Project,stlell bId lor, ass,st anyor.e '" the preparal tOf1 01 a bod lor, Or pe;lorm any serv ICes pursuant 10, anyOl her conl racl ,n connecllOn wrth UIlS Project. Con! raclor and any 01 ns ececeetrectces sha~ have noinle res!. d.recl Of indlrecl. In any other cootract in connect"", Wllli this Project unless such inlerest IS'"accordance Wllh all applicable law and fully dISClosed to and approved by the Crty Manager, Inadvance aOO in wrrtmg

If Cont ractor should subcontract a~ or any POrl"'" 01 lhe ..ork to be performed or services 10 beprovided under this Cont ract. Con t ractor shal l include lhe proviSIOns 01 this sect ioo in each subcoot'adand require rts subcontractors to comply ltlemwrth.

ThIs sectIon shall sUII/;va e><piratioo or lermiMtion 01this Contract.

C·36. Soffware Mamtenance : ANsupporl and malnrenance shall be perlormoo pef the rerms of E!fhibfl E ­Soffwa re MainreMnc6 Agreement ,

C·37. Modlhcahons,. INTENTtONALLY DELETEO

C·38. Authority To E"ecula Agreement; Conl r&C10r mpmsents 10 Crty ttlet (I) rt ties obta .ned a~ necessaryapprovals, consents and authon:zallons 10 enle r inlo 1M Contract and to perform ne dulles under IhisContract, (ii) the person e"ocullng this Con trBC1 on >IS bohall has tho authority to do so; (iii) Uj>Ofl

e>fecut,on al'ld delivery 01 lhis Contr&C1 by the parl ios rt is a va~d and bindIng conlract. enlorceabOl inaccordance Wllh liS terms; end (iv) the exlK:UOOn, delivery. and performance of l1i,s Contract does nolVIolate 8f1y bylaw. ctlerter, mgulation. law or eny other governil'l9 authority 01the Contractor.

C·311. Maintenance 01 A9COrds: A9COrds 01 Conlractor'S axpenses perl al"'ng 10lhe Project shal l be kept on agenerally recognized accounling basis and shIl~ be available 10 Crty or rts aulhorizoo representat ivesupon requasl dunng regular business hours throughout the Irte or this Contract and for a penod 01 touryears after "nal payment or. rl longer, lor any peliod reqUlfell by law, In addrtlOn. all books, docume nts.papers. and records 01 Contractor pertaIning to tlie protect shaf be avallabie lor the purpose 01 makX1gaud its, e"armnatIOfls, e"celllts , and transcnpbons lor the same pe ned 01 lIme. ThIs sect"", shallsulI/",e exptrat"", Or temunat"'" 01 thiSContract

C-40. g"v"rability ; it any provision 01 this Cont racl or any port"", 01 a prOVISion, is declared by a court 01compe tent jurisdiction to be illegal. '" oonflicl with any law, invahd Or otOO"";s", unontorcea oOl. Ihevalxlrty 01 the rerna,"ing terms and provisions stlell not be atlocted: and lhe rights al'ld obligations 01

AFP 2767 Page 11

the part;e.s sM11 be construed and entorC&d as I! the Contrac t dId fIOt conta in the particular provl6ionheld to be m~alld

V41 . Termlna tlOO: Tms Contract shall temunate W1Ihoul any I"'billly of City to ceoweetc- upon the earhar 01:(i) Contractor'S filing lor protec tlOO under the federal bankruptcy taws, or any bankruptcy petition orpetItIon for recerver commenced by a third party agamst Contractor, (II) thirty (30) calendar days pnor",,"en rcrce lMth cause or ""thou! cause by Crty to Contractor, (iio) City 's fIOlHlppropnalion ot fundssut!'C"lnt to meet Its obligatIOnS hereunder dunng any City tiscal year of this Conlract , or insulficlElntfundIng tOl the pr"lect; Or(rv) expiratIon o! thIS Contract

Immed1ately upon any termInatIOn Of expirahon of th iS Contract, Contractor shall (i) immediate.Jy stopa~ work hereunder, (il) Immed,ately r:ause any and all of its scocoeuectces to cease work : and (iii)return to Crty any and all unearned payments and a ll pmpert ""s and materials in the possession ofContractor that are o""ed by City. Contractor shall be paid compensahon for all services satlSlacfonlyperformed and sollware deemed accepted prior to the effect ive date of terminat ion at the ratestin theamounts specdllld hereon, Contractor shall OQ/ be paid lor any 1'00'" or services performed or costs''lCurred Vlt\ich reasonab ly co uld ha~e been a~okled.

In lhe e~8fl1 of Ifmnmarrcn due 10 '8IIul8 of Contractor to satlS'aetonly perlorm ,n accordance WIth lhetenns of ,his Cofltract, in no ..""nl shaN any payment by CIty pursuanl 10 thIS Contracf cons14ul9 awaiver by City 01any brtIBch of this Contract..mldl may /hen eXISt 011 fhe pari of Contraclor, nor shaNsuch paymenlllT1fNlir or p/tlJ'H1ic6any roroody avadabl6 10City WPth r9S{)eCI10 rhe broach

Upon any termination oreXp'fahoo of the Controct, c;ty ma y (i) exercise any right , 'lHTledy (in contrad.la w or llqurty) or privIlege whiCh may be a~ailableto it under applicable laws of the Stale of californiaor any other appl icable law, (ii) proceed by appropriale court action to anfon;e Ihe lerms of theContract.

Contraclor shall pro~ide City WIlh adequale wnllen aSsurances of fulure performallOO, uporl City CrnelInformaMn OH<C<l~s teqlJollsf. in the e~enl Con tractor fatls to comply ....th any terms Of ccooucns of thisContract .

Con lractor shall be liable for dafau~ unless r>onperformance IS r:aused by an occurrence of ForceMaleule ,

Termln ahon lor Cause: II eitl>e' pany breaches any provision oIlllis Contract and if such breach is notcu red ""'hln 30 days anee rer::erving WP"ill llfl notice from fhe of her party speocrlying such breact1 inreasonable detail, the non·breaching party shall ha~e the right to terminate fhtS agreement by gi~Ing

WP1llen tlOIlClI thereof 10 the party in breach, which term,natlOll sha ll \10 tnto effect ,mmed iately

C·42 Good Faith Attempt fo Resolv e: The pari_agree 10 make good fMh ettcrttc resolve any dlspllle Pfiotto in~""mg iegal aclion atldlor donng the defau~ process.

C.43 DlsplItes: Contractor and CtIy .....1l attempt to "",lI le any eta,mor controversy between them ans"'g fromIhis Contract through consu~al lon and negotiatIOn m good fatlh and a splnt of mulual eooperat,on. Therespect"a Proj9ct Manage,s will con fer and attempl fOsene the disput9. The dispute will be escalatedto appropnala h.gher-Ia~al managers of l he part ies, d necessary, It cooperatl~e efforts fail, the d,spulewpil be medIated by a medialor chosen joinlly by Conf ractor and City within Ihirty (30) days alia' noticaby ona ot the parnes demand1ng mediation 00 the condi tions that; (;) The locatIOn shall be in Fr....no,Cal ifornia: (ii) Each party shall bear the" own COSIS, w itness teee. and alloma ys tees, and (iii) Jointcos ts tor the process (e.g hltng and medtation cosls} shall be borne equally. Contractor and City willnol unreasonably WPlhhold consent to IIle se.Ject'on of a medllllOf , The part ies ma y po6lporoe medialionuntrlthey have completed any mulually agreed upon, specified, dtscovery about the dispute. Suchmed,aflOO shal l be noo-blnd'ng,

RFP 276 7 Page 12

Aoy cla,m fe~ting to "'lelieClual prope rty and aoy dospule lhat canllOl be resolved between the part'estllrough negoliahon or mediahon ",;thin two months aller the date 04 !he inrtoaJ demarld lor med"'tionmay then be SlJbmilled by either party to a court of cornpetenl jUrJ$dietion in Fresno County. Calilorniaunless othefWise agrtted Each party consents to jUrJ$dlCllOll Over ~ by such a court. The use 01mediation will oot be cons.iOO<ed unde' the doctnoo ot laches. waiver. or estoppe! to ailed adverwlythe rights o! either party , Either party may msort to the joocial proceedings described in this sllChonbelore the expiration 01 the two--month, 0' other agreed perIOd rt (i) \IOOd taitll efforts to resolve lhedispule under these procedures have been unsuccessful. or (ii) intenm reliel from the coctt isnecessary to preveot serious and irrepa,abkl injUry to such party or any ot us alliliates. agaflls,employees. OffOCOfS. suppliers. or sub ccntracicee.

C-4 4 , Federal Immigrahon Relorm and Control Act of 1986: As a mater",1 part ot any contracl tor a City 01Fresno project, every Contractor who has employees who will work on a City ot Fresno project, isrequired to comply ""th all 01 the provosions 01 the Federal lmm,grat,on Relorm arid Con,roI Act 011986(S, 8. t200:H.REP 99--1000), This requirement includes COffil>iaflCe with all ot the employeedocumentatlOll prov,sions. Furthermore, the Contractor wall make any employee documentationfequi,oo to comply "",th the Act a immediately available to the City vpon its reqoest lor each indiVidualemployel! 'M)rk,ng on a City ot Fresno prol"ct.

C-45. Notices Any nolica reqUired or intended to be given TO efIher party utlder the terms ot this ConTraClslla ll be in writing lind 5hall be deemed to be duly given rt delivered personally. traosm~ted by tacsimilefotlolWd by t~ephone contormahon of receor. or sent by Unrted Stales regislered or certd,ed reea. WIIhpostage prepaid, ,etum ~ipt requ6Sted. addressed to the party to which retce is to be given at theparty's address set IM II on the stgnalu re page 01this ConTract or at well other address as the partiesmay lrom time to lime designate by wriTTen notic.... Nctces served by United Stales mall in the mannerabove described shall be deemed suffrienlly served or gtven al the lime of the mailing lhereot ,

C-46. Head ings and Section Reterences: The section headrngs in thls Contrac1 afa rns.ertlld only torcorwenience and are not to be construed as parl ot this Contracl or lis a Irmrtation 01the scope of !hepart,cular sectlOfl to wnK;llthe head,ng refers,

C·47.lnterpretatlOn: The parties ad<nowledge lhat this ComraCl m rts hnal form is the rewn at the combinedefforts ot the parties lind that, should any prov ISion 01 this Contract be lound to be ambiguous in anywaV. such ambtgurty shall no! be resolved by constru,ng thiSContra ct in lavor ct or agarnst eiTher party,but rather bv constru ing the terms in acccrcance I'<ith theif generally accepilld mean'ng,

C48. Attorney's Flit's: II either party os required to commence any proceedrng or legal aclion 10 enlorce orrnterpre' any 1erm, covenant or cond~ion 01 tllOs Contract. the pfav ailinll party in such proceed'ng oractlOll shalt be ent~led to recover from the other party its 'easonable attorney's tees and IeI;;9Iexpenses.

C-49, ExhrM s; Each .... hobiT and attachmenl rela renced in this Contract e . bv tile refefance. incorpofaTed intoand made a part ot th,s Conl ract

C50, Cumulatrve Remedres: No remedy or election her9IJnd9' shal l be deemed exclosive but shall .wherever possible. be cumulahva with alt other remedie s atlawor in equrty

CSI . Entore Agreement Elich party acknowledges thar they have read and lully underslllnd the contents 01this Contracl and ali conlract documents. This Contract . and all contract docu",,",ts. faprasent theent,re and ,ntegta tlld agreement between tho partres WIth respect to ,he subiecT matter hereof andeopesseoes all pno, nagotllltions representations or allre&menl$ . either wnlImt or ora l.

C52. ModrticahoflS lind Amendme nts: ThIS Contfact mav be anereo. amended. or rnodH,ed, subtect toapproval thefaof by The City eo.,ncil . and only by a written instrument signed by an aulhorizedrepresamatove of each party.

RFP 2767

C· !>3. Etloclive Dale : Th,s cceuecr shall be eltecllVe upon lhe parl te8' e ~ecu"on thoe 'eol folIo Wl'lg CityCourn;il awa, oj and approval of lh ,s Cwtract,

IN WITNESS WHEREOF, lhe parlios have e~ecu!od th... Coeteact on ttltt daV anoj yeer tItt'e b&low ","""", . ofwhich ttltt date 01 e~eculion by Oly shall be subsoquenl to lhat 01Conl ractor's,

ProgressIve SolubOnS, lro:;

Glenn A. Vod hanelPrint or TVpe Name

P~aldenl

Tille

»-9113~62

Ta~ 10 NUmbe'

Ju ne 6, 2008Date

Addresses'

P a Bo~ 783S," CA 92822-9783

Allachments:

E~hibit A~ Mulual Non-Disclosure Ag,eementE~hibij B - $oll....... re license Ag'eemenlE~hlbij C - Insurance RequirementsExh,bij 0 - Disclosure 01Centlic! of Interesl Slatemenl

RFP 2767

City 01Fresno.a mun,opal corporation

Karen M. Brad ley. CPAPnnl or TVpe Name

Inlerlm City Contro lle r,..June 6. 2008

Dale

AnEST:RESECCA E, KU SCHCity Clerk

B'~~Deputy cP/JJ.!tJ!

APPROVED AS TO FORM'JAMES C SANCHEZCIty Allomev

City of Frag""AlI n; Bnan RoamsBusiness License Division2600 fresno streetFresno. CA 93721Ph. £>59-621 -6832FAX; f>59.48lI -4636

Page 14

E. h,bM E - Sot1 w8r8 M8,ntanance Agr&emenlE.h,bil F - Progressive SolutIOns Reqwemenls (Hardware & Soll_ relE. hlbil G - Spocdications (Scope of Wor1< )

RFP '2767 Page 15

Exhibit A: M....tual Non-Disclos....re Agreement

Th'S Noo-Dlsclosure and Conhdent,ahty Agreement (the "Agree"""nt") IS made and ente red Into by andbet....een Progress ive SolutlOflS, Inc ("Contractor"). a Galdom", corporation, naving ~s pnne;pal place ofbusir>ess at 655 N. 8erl)' Un~ J: Brea. Ga ~e21 and City 01 Fresno ("City") a municipa l corporation, havingns pl'lncipal place 01 ecer-eee at 2600 Fresno Stree t, Fresno, Galdomia 93721 .

DEFINITION

"Conlldentlal IniormatlO/l" includes , bUl is nO! limited 10. know·how, trade secrets, tools, melhods,methodologies, tech n>ques, designs, specl flcatlQf1s. computer source code. custcrree ~sts , pncing", form atlQf1 , mal1<etlng plans persorlflellnformat>on, financial ,nlormatlQf1 and bus iness strategies , dra""ngs,data. software. toge ther with other ", Iormation which. a reasonable person would conclude. as intended toremaIn confldenhal, doo to lIS nature Or the circumstances uode, which rt is dosclosed and, ar>y "'her non·publ IC ",Iormation lhat Mher party designates as proprietary anc1lor ooof!denl",1 pursuant to the te rms herein.

1. City IS a publIC entlly a OO 's subject to all public records wsclosure reqllOrements 01 the Galdom<a Publ icRacoffis Act. wtlich shall ooot, oIth,s Contract.

2 . 11 'S antICipated thaI each 01 the pafllf!li may dlllClose to the OTher va rKlUII Con1tdentllll Information .Inlormatlon Ihat a party reaSOflably bel<ev&ll meets a Caldomla Publ IC Aecofds Act e ~emplion mu st becleafly and promlnenl ly labe led "Confidential InformallO/l - in orcer to be deemed P/Ollnetary

3, Each party shall be a "O;sclosing Pal1y" ",,1tI respect 10 Conflden lial Inlormat;on. which that partyeseeeee to the other and shall be a "Receiving Pal1y" WIth respect to Conl ident131 informatlOl1 which lhatpafly receives Irom the other ,

4 . In consideratIon 01 the dISclosure 01 Conftdenllal InlormallOn, a con fidential relahon shop is estabhshedbetw&ef1 the parll8S,

5 . The City is acting through Its Departm ent ot Inlormation Servo:::es. The City's Ufill , as def;cfrbed in thISAgreement. is intoodlld to include City employeas and 9gtJf11S

6. The Clty may be requested to dISClose IlfT1fIed dala whICh rt mainlOlnS as a pUblIC IItllrty in order forllOCessory evaluation or suppafl funct ions to be accomphshed , UnlollS specihed otherwise in wri ting by theCity. all City data Slored on City computer systems eccessible to Contractor in the performance or rheseac1iv~les shall be COI'Is idered Conliclenl.,.1InfDm'llltion oM lIlJbjecl to rho disclo8u,e restrict ions ststed WI1hinfhlSAgreemenl ,

7. A DIsclosing Party shall not designate as ConlidentiollnlOfTllatlon any moterillill 0< infOfT'l'llltion which fheDisclosing Party does 1'101 ""th raasonRble bel>el consider to be propriet9ry andlor oooftdential

e. Wrth 'll'SpecI to Contidenflal Information that tile City prov ides to Conlrsclor under this Agreement,Cont'ac1Of shall hold too Conlldentl3 l InlormatlOl'l in conlidence using the saee deg'e<l 01 ca'e as ~ normallye~ereises to protect ~s own propfietary intormatlon. W~h respect to Con1tdential lnlormallOl'l that ContractorproVIdes under Of in contemplation 01 !hi!,; Agreement. City·s obligat<on to mainta in confidentiali ty ill subject toany disclosure obli9at<ons 01 the Gaillom", Public Records Act, and d entllied to conlde"bality, C~y shall: (a )restnet disc losu re and use of the Conbdential InlOfT'l'llltion solely 10 ecee employees (including contractemployees ar>d COflsullanlS) of such parl ies "';Ih a need 10·kno w. and 1'10 1 disclose it to any other parties, (b)advise those employ""" end consullants oI thelf obligation IOilh respec1 to the Confidential Information, aOOc) not COlly. duplicate (e~cept as needed lor backup, lesting, traIning system upgrades) , or reverse engineeror compole an'fl hing provided hereunder. If City 'eceiv&ll a request for disclosure 01 information labeledconldentl3i by Conl racto r pursuant to Caldoml3 PUblic Records Act or a subpoena City ""Uprovide notICe toConlractor belore a response is due, and rt shall be Contractor's fesponsoblilty to eslablish that such",lormatlOl'l IS exempt lrom d,sclosure. Contractor shall defend, Indemnity. and hokl City harmleSS lrom at'lyclaIm or edmlOlstrat,ve appeal. ,"eludIng cos ts, expense&, and any attorneys lees. related 10 a request todISClose ,rJlormlltlOn Contractor has labeled as -conhdentoallnformatlOl1 ."

RFP 2767 Palle 16

/ /

II Upon tile request of the DIScloSIng Party, the ReceMng Party shal l promprly dellva. 10 the o.aclol;ongParty any and all eccoeerus and Information, .....thout ,etalning any cop;as O' axcerpts lhe.oof, lhat OOfllainor .etale to Ihe Disctosing Party 's proprietary and conhoanhallnformation

10, NothIng in thos Ag.eement shall be conSl rued to g.anl 10 the Rece<v",g Party any ownershIp Of oIhefpmpriatary Inle.est in the Contidentiat Informat""'. The ReceMng Party agrees that ~ does not acqui ra anytlt~, ownership, O' cuer intettec\uat prope rty righl O' ueeeee under this Agreemanl. Nothing 01 lhosAgreement shall be construed as an obligation by ellhe. party 10 ente< 0110 a porchastt conlrad, subconlractor othef business .elalionsrup with the othe r party

11 A Recenring Party has no objogatlon wll h respect to any Conf,dent lal InformaHon dIsclosed he.eunde.thaI (a) was rightfully in Receiving Party's possession belora .ocelpl fmm Disclosing Party olhe. thanth rough prior oecesure by Disclos ing Party; or (b) is o. becomes a malle. of g9no.al public knowledgethrough no breach oIlhis Ag.eement. or Ic) is rightfully .ecelved by Rocalving Party f.om a thi rd party withoutan obhgahon of conf idanl iahty: or (d) is Independently developed by Receiving Party, or (9) is disclosed tothird parties by the Disclosing Party wrthout restriction: or (I) is disdosed under ope, ation of law, IncludingCaldoml8. PublIC Records Act, governmental r&gulation, o. court orde r prov ided Receiving Party first givesDISclosing Part y rctee and a reasonable opportunity 10 secure conlidentlal prolaction 01 such Conl,dent ialInformalOOn

12, A Recelvong Party shall not pobhcly dissem;nate avalOOllons or summaries of Iha Conllden1l8.1Information 01 Disclosirog Party ""thout Disclosing Party's review of such evalUlltions 0< summanes anelwenen authorization for thel. d'SSemination, All matarials dlSSOmilllllOld wrth such Iluthorizahon shall baa. theDisclosing Party's copyrig ht noloca and any olhe. mar\<ings fIOCessary to prolect the Contlden1l8.1 ",formallOll

13. Nellher party will, .....lhout the prior w',"an OOflsem ol lha other and such approvals, governmental orother, as may be ,equired, use or l.ansmrt, <J; roctly or indirectly, the IntormatlOn or any portion lhereot outsielelhe United States.

14. ThIS Agreemenl may not be assigned by arther party wilnout the prio' writlen consem of the other.

15. Te••mnallon of lhos "greemem lor any reason shall not relieve a ReceiVIng Party 01 Its obIig1llionshereunde', and all obhgal,ons under thts parag.aph anel pa.ag.aphs 1, 4, 8, g, 11, 12, 13, 15, 16, 17, 18, 19,20 shall survive the terminahoo of ttus Agreement.

16. Except as olherV<ise e><pressly ag.eeel by lhe parties in WIllIng, upon terminauon 01 this Ag,eemem, aReceiVIng Party shall (a) mmedialely cease using the Confidential Information of Disclosifl\l Party, (b)promptly retum 10 DIl;dosing Party all madia .eceived f.om DiscloSln\l Party wtlich coma io the Con fldenlialInformation 01Disclosing Party and deslroy all other copies of such Confil!enti allnlormalion. anel (c) promptlyce rtlty in wntlng Rece iving Party's compliance with ee terms of Ihls section,

\7, Conl rado. ag'lIIIs 10 indemnify defen.:!, and hok:I Crty rts oIlIC'llls, oIlx:ers , agents, amployllllS andvolunteers ha,mless I.om all ciamages, klsses and expanses and 10defend all claIms proceedlllgS, lawsul\S,and judgmenls aris,ng oul of or resu~lng from lhe negf'!lence or wrongful mISconduct of Cont.ac/Of, rtssccccntrectors. amployees O' agenls in perfonn ing o. f",hng 10 perform obhgallOns covervd by thISAgreement

20. This Agreemem supersaeles any prlo. o.al or wrillen unde.stand,ng WIIh .espect to the exchange andprolectlOll of Confiden\lallnformallon, Except Wthe parties mutually agree to Incorporale this Agreemanl intoa porchase conlrad, Ihls Agreement contaIns lt1e enl l. " unde.slanellng of the partlM .....Ih raspecl 10 itssubjact malle. In such case , any addrt,onal terms ,elated 10 e.changoe and prolect lOn of ConfidentialIntormallOfl lt1at a.e lncluded In a purchase COfllfact shall be blnd ,ng No moddlCllllOn, "mendment. or waiverthereof shall be etlectIVa unless In wnl lng and signed by both part_

21. ThIs Agreemenl shall be govem eel by, and consln>ed and enfOfced '" accordance ""Ih, ee taws of lheState of Calrtom"" e. d lJd,ng, howeve. , any conf lict of IHws ru~ which would apply Ihe law of anotherjurisdlcl lOll. Venue for purposel:l 01Ihe filing of any aclion regarding the OlRfofCement Of lIIterp retalion of lt1isAgreement and any nghls and dut_ hereunde r ahall be Fresno County, California

IN WITNESS WHEREOF, lhe penes have ceceec th,s Agreemem to be " xocuted in duplicllle originals bythel. duly a"'honled representallv es.

RFP 2767 Page 17

Contraclor" • •' IJ

c C,ty 01 Fr9StlO

By: {I /.; ,-/ ISignaluffl

G'-n R Vod...t>elPnnl Of T't'PfI Name

".,June 1,2OOll

D...

AFP 2167

~\6. d.I " h~Sognat"re f-j

Kar.. M. BradNy, CPAPnnl Ot T't'PfIName

Interim City Com.ol...

June 6,2001D...

Paga 18

Exhibit C: Insurance Requirements

Insu rarw;e ReqUlremenlsContracl bI!lween Crty of Frnsn<.l

and progressrve SolutIOns·

INTEGRATED CASHIERI NG. BUSINESS UCENSE AN D ANIMAL U CENSE SYSTEM

Coverage sllall be al laast as broad as:

The ITIOSI cw renl lIersion of I""urance So"' 0C8.S CHice (ISO) Commercial Generalliabilily Cove ralleForm CG 00 01, whICh shall include insurance for "bodily injury: ·property damage" and "pefSOI1aTand advertisi"!j injUry" -';11'1 cOIie,age lor pfllm,ses and operaitons. prodUClS and completedopera lions. and cont.aClual habdrty (irw;ludin g. wilhoul hm~ahon , inOOmOJly obIogations urcer thec ceeecn.

2 Tha most curren! version oIlnsuraoc e So",,,,,, CHice (ISO) Busmllss Auto Coverago Form CA 00 01.whICh stlall include collarage for all OWflOO. hiroo. and r.on-own9d aufomobiles or other uceeeeevehicles (Code l ·Any Auloj .

3 Won....s· COmponsaloon insurance as requoroo by too Calrtom.. Labor Code and Employer's LiabllrtyInsu rance,

4 Professional Liabihty (ErrOfS and Omissions) inwrance app.oprla le to Com.actor's prolassion ,Coveraga shall be entlorsoo 10 irw;lude confractual liabi lify.

M,mmum urn,'s oIlnsurarw;e

ceoeecic- shall mll,nlllin hm~s of lj"b,hty of flOIless fhan :

$1 ,000.000 per occurrence lor bodily ;"jury and property damaga$1 ,000.000 per occurrence lor personal and advertisiog injury$2 000.000 "ggregale lor products and cornplAl9d oparatcos$2 .000 000 !JI!ne.al allllregale applY'''!I separately 10 the war\< performed underthe Cont.a e!

2. Aulom0b4" uabllrty

$1 .000 000 per accid<lnt for bodily inlury and property dama!Jl!

3. Employer'S lJabil~y'

$1 .00000o eacll accicler>t for bodity injury$1 .000.000 eeeese eacll employee$1 000.000 <!<sease p<lhcy I,mrt

4 P'O!6SsiQr>al liabilrty (En-ors and OmissIOnS)

$1.000.000 per claimlOCC\J rrence$ t .000. 000 fKJ/q aggregate

RFP 2767 Page 19

Umbrella orE~cess Insurance

In lhe evenl Conlraclor purchases en Umbrella Of E~eess insurance policy (ies) 10m<IfItlht! "Min<mum l imds0/ Insurance: t~s Insurance policy(Ies) shall "lol low IOfm" and allOtd 00 lass cove rage Ihan the primary,nsurance poIicy(iesj.

Oeduct lblas and SaN- lnsurad Retanlions

Coot raclor shall ba rasponsible IOf paymenl of any deduClillles contalll<l(\ In any Insurance palK:lI!s reqUiredhereunder and COl\lraetor shal l also be responsible tor payment 01 any seN-insu red rnt8t't ions. Anydeductibles or seN·insured ...tennons must be declared to, and appo'oved by, the City'S Risk Manage. orhialher designee. At the optKlrl of the CIty's Risk Manage r or hlSiher desig..ee. Mher (i) the insu.er shallreduce or a1imlNlte wch deductlbles Or sell·insured retentIOns as fespects City , tis ottice rll, ONlCials,elTl(lloyees. agents ancI volunteers: or (ii) Con tractor Shall provide a hnancial guarantee. satislactory to City'sRisk Manager or hialher desig""", guaranteeing paymant of losses and related irwest'llatlOnS. claimadmin islrntKlrl and eereeee expenses. Al no time shall City be respons ible lor the payment 01 anydeduct,bles or sall -insured retenlions.

OIhef InsUrHr1C8 Prov isooa

The Ganera! l ..bo lrty and .o.utomobole lJabilrty Insurance pctcies are to contain, or be endorsed to conta,n,the loIlowmg prov,sIOnS:

, . City, 'IS oIficers, othcia ls. e-mployees, agents and volunteers are to be covered as add~lOnal

,nsureds.

2. The covara90 shall conta,n no~ial l,m'l8tKlrlS on the &Cope of protoclKlrl efforded to Cdy, ItsOffIC' ''S, officials, e-mployaas, agents and voluntaars

3. Contractor's Insurance covera90 shall be pnmary and no contnbution shall be feqU"ad 01 City,

The Workers' CompensatIon Insurance poley is to COntaln, or be endorsed 10 conteln , the followingprovision: Contractor and its Inw rer shall waiva any right 0/ wbtogabon a9l''''st City, ds cncers. officials .amployaas, a90nts and volunloo",.

II the Prolessional lJabllrty (Errors and Om'ssions) insurance policy is wrillen on a claims-made fo rm:

L

,.

RFP2767

The 'Retm DatI!" must be shown, and must be before the effOCltve date of the Cont ractor the commeocemenl 0/ wo-rl< by Cootraetor

Insurance must be maIntained and evidence 01 insorance must be provided lor at least 5years aller any e"PiratlOn or lermln8too 01 tha Contract or, In tha a~amal tva, the polICyshall ee andorsed lo provide not less thall a 5-year discovary pariod. This requ llementshall surv"'e axp"atlon or termlnell()fl at Ihe Contract.

It covera{j13 is cancalecl or non·...newed. and not replaced W1th another claIms-madepolicy lorm woIh a "RelfO Date" pno< to lha effectIve date at lhe Contract. Cootracl ormust purchase "elderKled reporl lng" covara!!" lor a m,n,mum of 5 years fOllOWIng thea"P ,rabon or termlnat"", of t ile Cootract.

.0. copy 01the claims raporting requiram.mts must be submilled to City lor revioaw,

Paga 20

5 Thes" reqUP....~IS shall surv",,, e. p"alton or lenn'nahOn of the Conllad,

All policies 01 insurance reqUired her"Undef shall be " ndorf;ed to prov,d" thm the coverage shall not beceocenee. non-rene~. reduced in cov..rage or in hm~s ..~c&p! all .. , 30 cal..ndar day writ18<l nolice bycertmed mail , 'e tum receipt reques ted, has been given 10 City. Upon issuance by the Insurer . broker. oragen! 01 a notice of C8nceliallO'1. non·r..newa l, or ....duction in cov.. rage or ,n Iim'ts, Conlrsctor shall fllmishCity \Mth a "",w cert,hcale and appj'C8ble endorsements lor such poIicy{,es). In the event any polICY is due toexpire dllnng the work to be performed for City. ConlrllC1or shall Pfovde .. new certdica te. and eppl,cableendorsements. evidenc>llll renewal of such policy not less than 15 calendar days prior 10 the e~plralion dale01the e'p>llnll policy

Acceptab,lity of Insure,s

All policies of I#lS<JrarlCe required hereunder shall be placed WIIh an ,nSll ,arlee company{lIlS) admitted by theCalifornia Insurance Commissioner to do business ,n the State of C8ldomia and rated not less lhan "A·Vlr ,nea st's Insurance Rallnll Gli ide ,

Vemicalion of Coverage

Contractor shall lumish City ..,lh all certdica t&{sj and applicable endorsements effecting coverage reqlll....dhereundef. All certd'C8tes and applicable endo rsements are to be~ed and approved by the City·s R,sKManager or h".rher deSlgoee prior to City's e.eeution of the Q>nlract and before WOrk commences .

RFP2767 Paga 21,V

Exhibit 0: Disclosure Of Co"flict Of I" terest

INTEGRATED CASHIERING, BUSINESS LICENSE AND ANIMAL LICENSE SYSTEM

YES' NO

t Are you cUlTootly in Iqigaloon ....th the CiTy of Fresroo or any of Its agents? X

a Do you r"Present any tirm, organizatk\n or person who 1S In IItlQation with the Crty of XFresno?

a Do you curroolly represent or perform work for any clients ,,",,0 do business with the XC.......01Fresno?

, Are you or any 01 your principals, manager s or professiona ls, Owners or investors in Xa business -mieh~s business .....lh the City 01 Fresno, or in 8 business which is inIrt tlon WIIh the C 01 F""sno?

s AI9 you or any of your principals, managers or prol&S&lOOals, relal ed by blood or Xmarriage 10 any City of Fresno emp'oyee who has any signilrcant role In the subjec lmatter of Ih ,s serv ice?

E~pl.n.lion :

Signat ure ry .k .< 1<, /(name) GleOrl R. Vodhanel

(COmpatly) progressille Solu llons Inc.

Brea, CA 92822

PO BOX 763

(clIy stale ZIp) -''''''-''''J''"'-'"'- _

(address)o Add,no",,1pagel s} a"ached

RFP 2767

Ill. S PECIAL CONOInONS

PROJECT PHASES

Prl>S8flted below aro tho plannod p,oject ptlas.os for oach ,mpIomonfarion. They wi ll be r..f ined andmodified b""..d on tIM _ I""ted a.olution and otlM. lacto ra at th .. time o f impl..m..ntlll ioo.

t Phase I. completIon of Base System InstaliahOO - All production programs used in the currentvorsion 01 solTwa'e will be comp,led cnrc the Clry"s compute r sysrem and demonstrated to City stalf byrunni ng those programs """h tne inrtlal data migra tIon 01 customer data,

2 , Phase II, Data Element Verdicat .on - DemonStrate to City srat1tt'lal all data olemonrs and functIOnalcapabil hi<3s ,equ"ed lor system operation accon:hng to CIty·s spec;lrcations are con tan'led in databasedatln~ lons and program specdical.onS,

3, PhaSl'! III . Compler.on of ModdlCat lOns. System Test and TrainIng · Demonstrate to Crty sralf that allrequired system funct .ons and features contaJned in this RFP have been property programmed andtested WIIh a lest estaease consiStIng 01 City sampJo data; and PfOvid<! all training.

4. Phase IV. System Test WII h Production Oafabase - Demonsfrate to City slall that all funcllOlls andfeatures operate according 10 City raQUlfements using th& City's full productlOfl database.

5. Phase V. Final Acceptance - Demof1sT.alo to City slall thaTsystem has perfOfTfl<ld successfully ovora 6O-day period In accordance with Section G-6. Completion & AcceptaoclI, al tho ServiC118 Agr_ nl.

ACCEPTANCE AND PA YMENT

Acceptaoc" and Payment W1 11 be based OIl partial payment schedule fICCO(dlng to successrul compIet.on 01each Phase descnbed In Protect Pha$OS. above. The paymen t schedule lor 68Ch 'mplemf/fllation shall be asfollows:

I , Phase I2, Phase II3 Phase III4 , Ptlase IV5 Phase V

Actual payment amounts W111 be a percenta"" 01 tIM h"",1 contrad amount. Payment W11lbe net 30 days Iromreceipt 01invoice or h om Phase completion, whdlovor " II1l0r.

Invoices shall be subm illed to:

ATIENTION Bnan Reams, Rova nue Mana"".City ct F,osllOBusiness ueeeee DiviSion2600 Fresno streetFresno. CA 93721

Conlraclor hereby agrees nottc assIgn rre payment 01 any monIes due Contractor from City under the tennsof this Conlract to any 0It>e , indlVldual(sl . corporal.on(sl Of ,,"t!ly(les) C,1y ,,,fajns lhe nghl lo pay any and allmonies due Contractor directly to Contractor.

RFP 2767 Page 23

NON-COLLUSIO N AF ADAVIT

FOA; INTEGRATEO CASHIERING. BUSINE SS U CENSE ANO ANIMAL UCENSE SYSTEM

Proposer declares under pena lly of pe~ury under lhe laws of Ihe Slale 01 Califo mia l naltn<s proposal is nolmade in l he interesl of Of on OOhaH of any undisdosed person parl r>ership. company association.Ofll"niz.al ion or corporalion : lhat such proposal is genlllne and not collusive or sham; thaI said Proposer hasnot directly Of indlrooly induced or soliciled any otha, Proposer to puI ,n a false Of sham proposal and hasnot dlrecl ly Or indirectly coHuded. conspirrKI. connived. or agrood wilh any Proposer or anyone elsa to PUI ina sham proposal . Of lhal 8Oyona shall refrain from submlrl ing a proposal. "'al said Proposer has ret in anymanner dlredly or indiraclly sought by agreement . communication . or conference wilh anyone 10 fix thepl'oposal price 01said PlOPOSer Of of any other Proposer. Of to fix any overteec . pl'01~ . or cOSI element ofsuch proposal price, or of thaI ot any othe r Proposer Of to secure any advanlage againsl the public bodyaward ing the Contract 01 anyone interesled in the pl'oposad Contrncl; that all statements COI1lained ifl suchpeccoser are true and further. that said proposer has not dlroctly or indllectly submit1ad his pI'Op0S8l price 01any breakoo"", thereof or e e COOlenlS lhereof Ordivulged iniormBtion or dala ' e1at....e mereio or paid and ""Ii001 pay any lea In connoction lherewith to any corporation . parl nership, company, association. organization ,proposal depos itory . Or to any member Or agent l her""'. or to any other indIvidual except to any person orpersons as have a partnership or other tlnancial inlerest WIth said Proposer in lhi s general busmess ,

The above Non-Coll ualon Affidavit is part 01 the pr opcn.al. Signing Ihis proposal On the slgllJlturepage thereof s""l1 also constitute signature 01 this Non-Coll usion Affidavit.

Proposars are caulioned that makirlg a false cartrllcalion may subj<lct the cttr1di",r to criminal proseculion1'. , .... "_.,." ,.- " ..... ~. •i-r ,P 1: I,J /

Gtenn R. VodhanefTy pe Of Print ,,",me 01 Authorized Person

RFP 2767 Page 24

I. lNTflODUCTlONP"'1Jf1'M'V8 SokJtior><". l '"""'lJOI'alO<l. a Call1oml.il c<:><p<><ahan ",s,nallOt tel.""" 10 .. 'LIoens<o' ond I.... CiIV of F_o, • """,,,",palo:>tpOt8IoOn, """" n811.. h" """" 10 • • 'l~' &Q"'" 10 It>oIoIlowing I."",ond~__.... M..n....._ · ,....... 10 E.hibll E, (~

MoInt.........,.. -"9_ '1 """"" 1G ",-.'ed by """'"000 ....",'"<0100 '''''''ed '0 •• '~a SuWO'f.llequln ,m.,". ' ...... '" "-"~ fdenlilied In E. hibh F(A"""" .....OIII """"" IS """""",.'ed by ""Ot<ltlC<l_n

. , N...rU "E ANOOUA ...f1ON OF LICENSE• ~ henooy g'."" _~ oo>::epIS • ......,...."".........

and 1lOf\-l,. nsl",oDIe 1_ 10 use L",""""". de.\at>os<I,tnlClu" _ ~ng ,.,nw,,,.1or ,,.,. oroouctl " "'ted ..SOClIan IX..... l __ rtotahaoo 'In>l:lUr1t8 aro~ Torand fOQYIflI M!crooofl'" SCM.- __ I..K:eno8sTor SOl- _

oro "'" Oo:fudo<l .. "'10 "11'-""'" "'"""" 100"" ... s- pofly<101o"",_ .. section IX Tho Locenood Gala "''''''' and_ . land ony "W ~ oy L"'.......) ~ bo....aJed an It>o _p''''' , (;Jer Exhib/l F:) Prno.pec:t!Yo"""'" of lho L"",,,,,od iOIMa,a "", be ~"I' to obt . ... ..-.I . ho.bo '"",inKl Ie obfn'" It>o~_,••>:duoiY8Iy ' """lho -';'oa''''' sOM>r. T""~ _ ro sholl only1""""'" ....." .... L","""" -. _ "" 0 _ _ ""'"1'0"1' tho dosignalod _ 110 be __~ 'ed pet E"'IM F.)Onry _ Sub-ogoonc_ .. '_"'ad on s.<IlOI' 'X ..-.I1Jcen....'. ""'IlI<>Y- a,. lI1,tho,,,"" ttl """ It>o 1___ '• • <10. truetu>.. &. _""""""lOI' an~'.pr__ Tor !"1tpQOe '"~ ' ho ..,"""" .......--pr.c';',., ~ (II..' 'igIhI Of """ 10 pemwned .....,., lin

-~b Eooapl as ""'"""".. po-<lWIO(I III S_ X'(d). ''''' Ietm QI lin

ue.n" CQnl'nIlI"o;8$ ~ I"" <10'. on ""''''h1_ !lnIcIol-. 1__ _'" 10 ,---, a nd onllo ~....,. _ '" I n""""" Sell"",. Moon.....oce~ Of._n,' It 0I ...~. Mun..,..,.~"""':I> a.. "",,,,-,,'ed by ,-.nee _ ~ 10 It>own;tIo~~ 01 W J"'&I'i 01 .-..,., "",inI~

~ _I arty' dfo/INJI/, I1liO _ shoU~ •

pe<pelwl"""'" L""""" -.r_ ond accet:ts ltIO fOCI""" III !IJo . """ SoItw. ", Mo....".,.,.. &.won • •_ '" 10__, .., too "'iii II... righl 10 """""" _ . '" "I'da....So""""" S_ Ii> _ as 1Moma r«1 1JPp/u$' 1&_1""""","",",

c L_ 0lI'.... t",,' ,~ may .... '.. tho Uoenood_ or. or OIly I"'~ or modulo _ . an ."\' .....,_ 01

oompuo.... ,~'. L1"....... _""" no ...... thon ....nul"ll>o' oI l1S01S~ '" S<l<ban IX .....~ acoeso'-""l _... 1-_ ""or",.. "\1"0 """ "' """', lQ ....L .'" pn>:lU::b 10< "'0> 10 My opoor.'''''' Ily moret_ I.. ......_ 01 .........~ III _ IX, ueon......... _ • __ LICO<lOO '-'PIl'_ ' '0"1' ,"*,",",lX:<lnooe furl h..od<~ lho ' """""",,"' _ • .- - V00~ tor the UCOnOOCl _'A 10 Il.n:han ... -.. 01ho,d"",a chitrIgoVmjgrabOO

d ThO< __ "'- no! c...,•• '1etflnoIQgy ".ns' ~.• • _ by~ law _ ...... ,,) ,..,..lQlogy11tIC""*>g ony """'"""'I ........ ....-bIoI "'""" iono! .n""ognoItI<l l"'~ of 0~~ 'or proauctlan orman "'" _ and (1)1 the _noIc>gy 1'~ onyooHw ) Uhe.. ;10 own 'octnoioIII' liC"""a . Vou'" ""'____ out .. QUI~ _ ....... ond ..., "'" o.","pI lQ

-..v "" ... ,~ pIOYIdo,,........ "". """""• Soopo '" U.. · "'n~ ..... '" .... l.Joonoed Soltwo.'" by • IMII

",""Y ..... 10 "'" .n omplOyWO 01 L"'-"...., &IIOlI 'OQI." .OOI"",anon 6 ",,"on oppIO\IOl 01 LIC<>flSOI' Upon '--"""""'"_ . l "' ......... II. .... -....."" _. """"... ...,., '"1fIl,,""Y '0."",,"'" *""""",",a~ . ",_nto.. l-k»no<lr_.~

III. OWNl'RSffif' AND TITlE• T..., _ng tllJl "'" 1m.0<I1O .. ogtt. WI l".,,_. palon1',

_Y"Ilhlo, " """""'11<0. propoiol"'I' "'Oonnol"'" on<! "odo--...to ...... """.... ....,"" '" I""""'" No 0'" to Qt

SoHwa", Lice .... IIg"",ment (5 ,0)

EXHIBIT B: SOFTWARELICENSE AGREEMENT

_~ 01 ..... olljod « .do . _ce ....l8ri.~ QI' on~ 0'tto pona. I. '-~ ......_ '" ..-n_. L~·.nil'll> .ha' .... I,,,,,,. be 1dJlOCl to .... paI_ . oopytlgl1lt.1-"",", propoiol"'Y .-..oom'lIan. "_ __ ..-.I .....

....ltI<tl<><IO C<IrCO"''''' "' """~ ""Y-'"""""""-'lQno Of . """""""_ mo"" b~ ue.n_ Of Ily • thr dpa"Y on LIconose'. boh,," 0/>01' "'" """,.. ony <Vb lQ thoUc"""" _ '" _ .hol "'" .- lJcanoooo '" l:oobIIgo'IOn to prnl8CI ,he proprieta,." ....... or tho 1"""_-.

b l.ICono.... a_Ttla'adOol"",", modrIicahono Of omance<nolf1tOIQ lho L"",noOCl -"", wI"ooch rna-; be do. olopvd lot~"""'-'1' """""'.- Of L/n"""'lJIned """"" '" lJ<enooo'o_lay Of ogonlll, _, or "'" .. CQ<Ij<.O>otlOl' "

1",*,"",,', """""'yeti. Of ogo«I "'"" bo tho '""'I......prQQG<ly 01 Lloon&or l _ _ 0/1011 h."" no ...._Ip. tight IQ ",pity '" 1_ or .n~ __~ ~1I1". '" ouch __. ..""""""_. _

onh• ..-.-.'"

o -. ttl, m .nd oonnoI '" L1"..._'. <la'. ....' be..... _ '1Iy oll"",-'V. l ""ffEO WA,AAilN1Y• lJ<:8nso<........,.. 1lIBl ~ diO• • Iopvd. """,", endIOf

__ .. rlgIl:o ..... "" tho l.Jc<InOOCI . __ ......,." '0 .....""" Ihi. "'go-_

o b<;apt •• • qweooly __no Uoonoor ........ no

........nIIe• • _ '" Imp-' "on~ "'" p<OdI>ClOc_ad by 111' mo Incl"""'; 01_he"""""'" ft._,.".pootIc ... ., P" 'lI"- wn..lJconOOr -..."""'" .. ,.... OIl l",",- """ __COlI

PIO""'" 011 _,0<1 go """ ""to. ........ ue.ns.. """purcnued • Gwo",_ T""" Frome ImpWn onl8!lon.I.l<>onoor (:OIIrIOl gua'''- • go ...... do ' P8J\ or ....~...... ... gua'_ or ...-0<1 go ' ""to m...~ 0<+,bo ",....- QIIQO l.>oe<lSO<l ptO>'i<\oo U:o<toor WIth!he I1lQIJl<ed~..... """_ .. E_, F, 11>tiQuirornenti) (...,., os 011._Uled "1/'........., In!nlII p.ymont. """""" to ""..... ....._ """'. ole .) ' or """"~ ptQQuC1

" _ ... li';..... .... """""""'" 0 .....-onl SoIhoo<. M.............. 11_ ' . l!ceo"", _ . 1) ..... IJI:enoO<I _'" r.hoIIconl""" Ie "'" '" EJ<hC>Il G;'8_-.....01. ony """""" tpodb<Uy . u"""'l'od ... POR 011"", ~"1"'" .ne! ma lIy oantonn to It>o""""""""yIlIg _ on ponainng lo .....___," ""'""'" 2) '--"""""" _'"

....1o"""ula ......... """'" Mic"""," _Ob"llSySl_~

.. tho EIllItIII F; (Roouwom_1~ ... """'" at ,.,._or tt>e ,....ISI -.. """011.""" and~ '-"""'"'"""""_ .glN. ond undotolon<lo tnot: ') tho E_' ~

IAo>Quo_J """""'""l d "" ,• ......, ~Ily '0ot>:;anQIIOU! cho"IIM In the moll<oIpIOQIt & 2)S~_a _ ... '" lhe lJoonr;o<I _ . m.y _ale_,. 01 oompo-.l.Ot _. """"or oporollng . ""om_ . Tho _ SoftMr.ro~ _ .....

oommor'lC<l on tho diOte thO.-.... '" _IQ I""",""",

V. 1.1"" "lION OF U"'B'llTY• lJoonr;eo ......... _ on<! .11 ....pon••b'''l~ _IIO/>I!"Y 'or ' I

any .-looati<>1 lQ tho ooIlwoJe """"Of da'_...""""'" "'" modo by u.:.noor Q.e, I:I\onI,joo to CryoLeI fVPO'1O._Imo Of -.or. '" <lola _ lOb,.. _ Ole,. ond 2)" oy mod,_ '0 thO L",.......'. tIOlO _ 10 no!"'- byl.J<;enOQI' Of ... "'"~ _e, ft, _ ~

OIln1ICl''''' _ """",,", lJ<:OI"O<V <)01"""'_ .... an ""'"~""" .. "'" 0 -.-- _ • • m>< Of !hoi ' ho ""'"""""'bOO ....... !rom _ 0IlI"IIl-. 1 or 2 _, lJoonoM

09"'" lo "'"~ UColnoor lot tho~ _ 00P"l"'OOO01 the '....... oil«:! .. tho """ 01 ....-- ""'" '""""'*""._so,

b. INTEm>ot<....lY OMITTED

c, l~ """ .... '" I1lIId PJM'V """ IIIt\l<'lI" 1M ... '" IheL~_no The _ pof1y _ "'" "'" ...- ....

P89" 1 at 6

_ f1I l_, ..... L_ .. "'"~ "" "..""*"I!o f1I*'" _ ,.... _ _ .. ""'"t»nr .-. Of ""I' __ Of <PMo _ -"I _L-.or. ""', • • e" "" ..........., ..., _ b1'rI f1I____ ItW _ _ .~.

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...... lHDI' _lC.OTlOOO-_.'~'._-".~"I _~ _.. _ C· IO.cC-'. & C·J18 " '" _ f. '"'_"'_ .u

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..._--, --" ... , -­---_ .. ...,,_ ...-------",---._""-,.,......_...~_. -_...... ..,._ ......"'-__"".. _ _'0_..0 _

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...- l__ """ """'" 10 lou "" _ _ 10

.-'" "'" -... trw-l_ _ lou ....,... 10tho_ '" _ ~IOIJ''' Upon .....-_ d .--1 to . .. ,od l __'. de .. "'" "'" _

... _ - ...... '" __ """' udI".......... '_"""Ii"" _~ 01 oil de.- """"'., --.. end'Ololod """'. ~ ugo_ """ "'"_ ."""""_ tumo._ II'\' lie "" .. -.UO __ _ ..._ trw- I" l __ """ "". ...... '""'" .... "'0l'0'1Y 01 L.o;anoor

EXHIBIT B: SOFTWARELICENSE AGREEMENT

• C....-a.o&"", 01 tho l .. _ .. _ U<l 10modoI~""" _ . ... ,.... ....., ... "'" _ ~I~1O..- ltG_~ .._ _T_b~ lOpog......_bum.-<_I . 01 _~_

.......... .... _V>at1t on; -......... • • --,..,.".... ....-. L..oounoU<l dwwoo _ ...... Tho _. _ _

--'"' "..~- "*' -corOucI""",*, 110 ..... ...., -. _lhu._ """.__ !Of ..... _ 01 .. lyolUm ThIo __-_ .._--~.­____.' .~~I<JI

"'" _10 ~..,..._. _ ,__-.' dwvo _ ... _ ..... ... _-_ ..._~- ,-_...__ _ l>U....-. ......... lou _ ...._ .. _ _01-

\I -... u-- _10"""," _""'"' _ ._.... aaD'" U--IO IlOl .., .. __L-...•• ..,:Hi , _, _ ..__....__, _ ....... -..a.~uco> ;_ _._._.. -. ........ -..... , '''' '''''_.'''110, ".-,..J ._,", __~__.... '__. 10 _

I I For -. lJmNU<l _ -.u. ' Q ...-_ _ _ _ 0", __ 10__.....,.-..,.,._'__ ...-.. clolo.'__ , ... _ _ _. , , ..... • U .... _.. ..

~-- .......21 U--_lI!!I_ I ... _..-..cl .... ' , ........L-.._"'__ If_.... '',,_

.,-..-.....,. .._-----_ .... _ .. I I•• _ . ..... '"---------,. ';":,:'."!! ~ _"', _ " ~ U1 ' _ 0~--,-.-- --_-.,. ..... 1

0; _ , ..L.-_~.• , _ ._ .....__••a ' ..~

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~ _ 10~ I. , "" .. lJmNU<l

-~-6f _ "' '''"w".... '''l_U1~01"" " ' . .... _-...10_'·... _".......... 'I 30 dUp_'"do'I ~ _ _ ue- "'" "w ..._ _y .. ' l__ .. Z\L-.._IO _

~_.__: '_.... ..--"" e , _ _ _ , ' ...._.__

~-TJ P""'CIl_· ·, ..... _ , , _ . - -""e " 10 ~' -.-, '" _

~ , - -~1O ........,7 ~ _lJcuo:wM __ 01 .... 0''1' .. , 01 .... -"'"...'........w _ ... 30 do'I _ punocl t... ~ 01 _~ b'I' l<:onoorl l .... or ....

"'-ogn """' ......, ..... -. _ ...... IUUIlI _ "'_" _ do'• . '""'" ........ _ ~ L.....­&hal rao.pond """ _ &<d\ _ "" ...... "'" _110.... thol _ oIern d lO(M,... "1>0_ 1, k>fm ,.." ,..... , _ ot"", de.. ("""*' • _""""~ or 1._"'" """",,",ty~ .. c/Iar9M ....."""".. 01 ..... "'90""" dot . muy ......... .-y 01~.........._ and _ ~ .. .-"""" ttnu . no:l_c/la'lJ"ll 'nIhU ..."• ..,. --.. 0"1\' -..otI' ruporIUd _

flO8IJI"l8Oll , """" ",o<<:u"_OI.l _ ... ",""eel"" ""''''''''

--, """'9"~ Sonwar. <:or1~ OI. _ _ .. 1..0: '" updIot..

... _ •• •.-.r'0<! _,., ..... .yO!"", potehM . I..icens&o"9'_ to _ ..... _ ,a __ "".. bee<>

_ ••~ by lJcoonoot 'Od to ""'M' ....' ,...~ KIOn_ on EI<MtIII F: ... """ bV .~ ",ac_......- 10 e<llC>ll. It>o l.i<erlo<Kl """""" Foil",. lO_ ,""". ...__• 00I't0CII0IIe '" '0 "'_....t'" 'IlfICII'''''~ """I'-...L_ Irorn ""I' """ell 'SoIIwaro _n' ""'" "''1)o.lKli_ ''''bog '0 ""I'~ "'PO'lor:l ,. ' .1 TNII the lJetIr"6or ~I.j~'" ""'~ 10 ._, 'n tno e-. l..I<'9<'l$OG 'a'" to..,pIamarO _ied ocII...,. COI'acl.... , anv ..-­_ eo 'aLat"'O 10 'no l-.....r oupo<1or:l _ "I'" only !III~ on an ""'ergo<oCy "'"" """ rna__. UnI"'" tho

buoir>Mo """'"'" 01 _ ~ '" P'OO''''' Decorf>e_a. la"",,, """"'""'II)'~ I _ •• on<!011.,.""1/'_ ...-.ch .'" _ """ _ ",--...00. ~ ..No,toIy 'eoommanded """ ..... rBC.... _ , " 01""",,, at...... """'I' ~ l'$SI'" """ o. end PSI use< _ 00 otall ""'y_ j""" .rId bo &DIe '0 "'. 'uI' _"II" of ...."""..,....1Ild new ' ...t" ....~ .\11.... to prUYI<lo l.i<:eoo<I< _ """".. 10 ....U"",_ ._ .. ..... <1/11& lot .... 00Ie purpose of pr<Mllir>gt""",, ,,01 .~ a........,.,. 'n"...,"'~ ol -.riy....-...,. "''''"IllY ,,,,,,,,, ,, ... odo Iimd"'ll l.lcoonoor oooceotO ...

,.""""" -. ...._ p""'" """""'" (VPI'l j & """"'"des.\top oonnecIion IROCllO~' ...." ,.... __Gltento ",• • """""", to .,..,.- prompl & """""'" " IIW ... 01...,.,.... '"",""""",,. " ...' ..,..... Ilt'CeSO 1'I!tIIo anclI""~ ...., "".,..., r>gh1. " .."" below olIaI' be JD!BIby C11en. ""or ' 0 di_on 01 a"1 ~conI'\IU'01""""''''''"'''''''...... .....".... & 1"" """'" tol_""" """" __ ngIU _ , be ....''''"'_ at _" mjl """",!Won 01 • • Inltlol 'mplom_ "'" .. ...,.,Irolilll ""l'iomentallon('l. ""I' Cllant 11"""",,_ 01 _oa:eo. "",","at,oo to I..Jo:eno<>' >hd abo bo ttI.,ad bot ClI.." as_'obr><I""'" prior 10 <Ii__ 10 l"""",,,. l_a 'ofl8ClI II\at U_ "" . ,••_ . _ "'y ct_ litoco.......lYi ty .......pto ""lU;" ....... 1hon 15 m;n..... 01Uc"nOO'. ",., _ "'__ tim. _"~;"lI '''''" ...--.•0<1. or onussoonl ""I bo b'OO<I at Looan 1 _ ........._,.,.. '" ....8Cl .1 "..., , "' ...""'" " 'OIhtII 10 ...P"'''_ byl :

• eonr..ctIOO '0 0 _ -.gno'ad SaMo' " . T""".....s..r- ". V><IuoI ........ _ & Romol. Deol<l""

~

• ConnoctIon '0 C..... -.gn."", SOl Sen,."• _. to~ SOl too!I ("'''' L__.....

rIiJhl') ,,,. bock"'ll lip. ....Ioring & ""","",rInq aI Ucenoor'.

""'" "'IUd"....• C....t lon aI _ """'" tne PSl "" """""'• Sov<r>g aI ""'" '" .... PS" olde< & 0" 0U0Cl_• T,.",, ' ''''""'II on<! "'"'II FTP _ Irom

Wlffl DrOO'USNtiCMIOOi cO'!! to Cloon' se_I'1• T..".,......-.;I ond " ""';J ""'" lrom

mlp i ....... PMJ,.S5!l'DOIIItKlrn oo rpill9l'!Tl!oo4s to C>on<_.,,. In~ to be _ to ",-, ... .-. _ _ .~

OQ_' ., '0 mo" "'" • ""'''''''Il cu'''''''''", to '... _mol.bllOperoni! T.""",01~. ...,"", Pn\orle_·VP~ or_.' _ 10l.i<»nIoI'l ""'- """"""."Y ..,.."'_'rom ., ..., """ Ucenoor . UlbC 'P addr.......... cj '0 """".l","""or .."....'0 . """'rIICOI "-<'PO" ,_torl ---.llotlOnviii lir:enoor'l "SIMI,. _ "'" '"'"lIlY". Microooll"". -.000t<I"". _rosoI'l"'. _"'ll0.~corn '" am... """""00<1 Ihe Soll>oa,,, .... ...-"00 Ag'-'-'l. ' "add_ion. U,,"" Oll_ 1h&t .., otooogn."", ---..,1OlionI _~., """'"""",_onI. .. ","",~'ad .. Em""r: IR<oqui_, _ all.... 'M '", _orUt"'" ...otdo, '0~ -.-.,. _ InIIIolly '01"'"Ucen.... Iurtt>o, ~ to ....-.0 e<:>mpIe\ed .....''''' '" ....,~_t., "'oo'~ SOl '0010 _ "' """""" y

SOllw. ... Ue........ Agr""",enl (5 0,

,

EXHIBIT B: SOFTWARELICENSE AGREEMENT

..... _ ,__ ou:/l ... : "'~"I "''''''''0' se_ .VPN RomoIe Deskiop . 1\I!II"""""'Il0 or _ _at~I'Y.

Tho !&o"".. -':'obed -.. ... enoIlIod by del.... 10<:onnocI ... \!lo __ '0~.~ oy>\OmO

'"'_IlIy,.....,.. _""" t\OIle4O '0ue:..-.~~ 10 the _ aI _ le. ...... -.. Uce_

c!looI8s '" .'"*'" """" all or no! use 1tlom To """""" •Ue",,"" "">Ob, 10 ~. ..... _ •• """>1 lor """""""POO.lO 01 ..._ "'" 0_ til> ~ OOCIK, 10 ..""" lor """', on""".......,""'" (1,-"," " OOr'IItoCSOr. looonwI....... ... po,"""pel "'O::<O<:"'P __ "'''''''''"'''' ...t-.r' ek:.) end to "' ..."PI'_ '" ' 'P ~ & Loo.........._ .... _ ....., m""".......n<lo<l to 0_ t'" lJCOnIad-.""""'" OPhmol'l' ...r:onIigurtod lor """""" """""" '" ".. Uoo"",,, 4e"' llI'Ilad"""""" IIPI _. Conoequon!ly ....... '" .... L""""",,,"""".'. "'"Y ~..,.... ObI. ... "'" 11_ ' 'P ~ 00" . oa..1_100 ~ """""" _ """"'gura1loo. ID oblo ln. ",omOlad til> ~ I\R:!loooIrty, lJc<onoe8 1 puocflose . tip~ <lir'. o.ut>ot:""'on •.-.1 _1\0"1010 _ " to lOCh lip . 4updo1" .-y _121 ""'""'" FI',", ' to P"""Pl'l' "pOol. " P.. _ .... ..._ OoOruPl"," 01 tt>a til> 1uro;tlonoIo<yF..."""""" _ In,,,,,,,,, """""" or In<8nOtlCe aI •c"~"'" dolO llJbeaiplion 'rom L-..or, rh<t • .,.<lmIIIad.. '0<1/1,.,.,. ptovld8<l Of .... M'I<r 01 ..........,.., """ .,..... """I I ouch _. """ ....,..; to bo perlorm8d m.....1ly

I..ocense8 """"'"""" .....~ ""', """""""perIom>o""" .. ......V "'" ~1Ily '" l "'......., _anv quo:>s1""'" Ohoe .. 10 _ ..... p<><Iom<ance 1&000 .._. '" .-- .......ad. '--"""- OQ""""' rlQCI 010II• •lbonoeo " ,,,. _ """""""'" or l-bonoOr (a'~·t COOl' to...... '.Ue ........,...;_.. per\ormonce Slrl1 """"<JrI;

......bOO olIo1~... ""'"""""" Sn<lI..... or _rvo.... """" tof"""",,10_,..Ion aI quonIJI'_""""" '---'- OQ""" II>

,_ & " """,,"" l"""""'"~_"""" ... ..........."""" "_100 """" pia" ~ '''''''''' "9'_ 10" ......... "'" .-aI """" """" '0~ I", "'_ ond '0""hhokl p<bk;at... 0I1llld1 .....oJIts ....... _ ..,pIern«>I01lOf1 '"

... ll!:o<lo/l< """""~ ~ '" L""""or !oIperl"""""'" ,,~ (...,... .. I """,, and ..........c",,,.e""" _l In """"'" lJoonIor ..,...... pr<or """onOYlhori..hon 10 ooIl<1Clloctu8l <lirlo ..... 0<.tl""",*,,'I' P"J_• <lOlormOla''''' ...., porlorm.....,. ~Il ""are ... __,... "'" l>O _ 01 "'" ,.,.. '" ...... .. I'" "'"" '" -..etI

l __ " ... ""~ to I"" Lk:anoo< ""I' 1OQII!IIIk>no,corn_ '" o,t..~ ,_ rF_, _,;,-,g 10 ....'---l _. _, ...,., F_ lJc<onoe8

-.manty pnwI _ """V bo uoOd III liM n.". P_.m~. _tad """,,"00._ •__ ~"'"

leoM::I "'"'V , "lk:onoor OI!erIngoI"j """'" '" I"", rn.~ bo """"'L'POO by _ "".ll J>I'1* 10 """""'P ,_ 0- pn>d<.o:10.""''''"" or toe"ooIog, ("Thinl Po"" Prorluct<"l doo'lJly, "l_giwa U<wn"'" ~. "" V of_ or- l.IRoo<eor- CJfllrlnp "' """"" app'y.L_ _ (ol l _ rnoy koely _, repror\uoI.

_ , rlIo","""., ..... ~... ~". y "",

F<Ml<lWct< '" ."~ Loo......,. Q!Iooo'IIg; (~, ~ou "'10 '01'4'" ......po~..., ...""'-C o~, or>f'y _ pa'''''' "It'l nec......'Y ID..-nlir<l P.rty Prodi.ooto to ...... ..,__ '" _ ..,. ....,' ''Y t peo:Jl" _ '" • 1..0:.....,. P,_ tlUll ncorpor...1Jl:<o<>Iee'. F-...:k; . rId 10) l"""- "MIl no! 11'' ' Uc8noor""V F_ ~l"'" l .,........ .... '_'0_ ..O<tlj<II:''0 ony po 'on!. 00I'Y"'I1" or _ """"""'.....~ cIun '"rIiJhl '" ony~ PO"",; or II I . c.CpIcl lO """"*" _.......,.,_ '0 requite onv lJcerIIor 0/1"""11 In<:orpo<"lng or _" "'" Illld1 F_ .........~ """"""'" p<ope«y. tobe__10". """''''''.. olIo~ "'lh erry IhrQ PO"y·Whole l"""'--' _ . PO_ pt'OC8OIing -........ .,•~ IOOCOrdino;IIo OSl' ICa_ tnl......-~Ptogom) & PO Wol"'O"l CA<d InQuIl'l' Dolto s.c<dllySlar>datll)....--. L_ .......,,,Iedgeo t!Ioy.", 0-..'" C'S P/PC' reqr.o"",""",. C'SI'IPCl ..r!!hcal~...1_ ther, )urIodIction "" owtoel'O•..,., co<tItiCaliOn __ bOnl to ojI.... ,..... tile~ '" l lconue " ..

P"9'" 301 6

l"""_'. __,''''' kl """"'" Ih&t at 3~ 1"''''''I"'~ as _ ... ""'" own lnIomol _ 'a '.....""",ply "' '''-0,__"'" .._ 01 pox.... CO<1lrol,

• TMophono Re"o" IIo'll' l ""'-_~, 011'_ and

~ "" _f 01 ..... oncl ....... Ih&t l " ..- ""'V"""""" .r>d , oconl ""I' """"""'" ..Moe ~~,"" ., ""y limoI. _ od<M"""" '"""'" ""'IC. '0,""1"'_ '" . LlC!I~'ono Tho -..lon to ""om ""Y""""",...too _ bo """"y ", l..ocenoof'. <loser"""" . '-"""110I....." _ no """'illy'........ clio ... '" 'Moog to """""-.-..t.... <If to ...._ ""'''I' l<:e'l5IHI .. 115 .....,..... 01 ""\'...-.

• Upon . ,po...'i"" po ......nl to ...,."'" " '" dem.nd by U:'.IIOI'~ porsuan! Ie"""""" .l _, l""""""' ....1 "'""""'"""

.... '" ll<:wnoor. "",-.tnlCI'''', """""- & _ 'odoIacl","", ,""".

EXHIBIT B: SOFTWARELICEN SE AGREEMENT

Vttt. lIeUISOII'S RIQIfn. OBllG.I,l1OIoIS to Rf PflES£ 'lU llONS

" Whl.~ Il'lOIn!aOlO 'SoI'I...'. S "PP"'''' l.JaonllOl' 01>01p!O\'IdIOl~ ...th ""I' ~'"" and mInOr""""""",,, to~ -.0. <lot... dolO SIluctucoo """'" v IloICOmO..UOlJIo ""'" l _ ..~ tc< in m. '""' ""'IQS_ M.............. Ag.ooment 'n "'" CCIU'Se 01 lJcenoorPfOYIding l~ """ 'SoI!wo '. S<4Jl>or1', Ucono<>r moy....... Llpda!eo onrl m ~. to~_"',dol. '" do'. Ill ............

b W..10~ ...- 'SoI'I.... ",~. lie............pr<;Mdo ,"" '--"""- ......, """', _.. 0.-.:1 ""'Ie"",","-- ..~_ to< In .... OOfoeopondOlg S<.wo<!

1.10,,"''''' '''''"'-"""o NooIh"'ll~ "' _ ""'-..... _ I bo <:<>no"""" to

ol>Iogato LJ<:e<lIIOI' 10 I"""'i<Jo ony """",,,00 __ 10 ""I'Lialno<J<twI10 f.... '0m_~ S<.wo<!

'Il UC ENS E fEES AND P .I,V..ENTSp..,..,...... 01tt>o lJcer-. ' '''' "",h",,,• • LIM 01"'" I t<:onooo<l _ .,. by no """" ltlon ..... .....mer '" LIM" __. 1Od boIoo<-- -.- -- ~-IUlIU___ ...10"""'" SOl. 'Ico_ J CalIer(.) u_. ~M-L_r....... ~,- "".~Perr.-""

.nl5...

U- :::~Co$lVorConmr/ \0 01..

11_ ""'"~ ......'m"<ol ,-P, ol • ?DOl Sonri_ (f or___ on'Y u• • ..-~L"""""T....'· r U""''''f oil..... """"""..... oorI_o1.... ..im~ "".~Pelrrw:!<'· r um' ., oIl_ """"""''''". oonl_ .."", ..""_ $H ,r.ooc._YIJi TLJmI<ey oIl-ua~. conIlgur"""" .. OnplomnnI;>Ilon 118 .000

" - . ncl'or tr",n '" ,,~ $11.000

_ .... ..0<111I0_

L_r...,. ..• -- $~1.ooo

PofTrw:!<'"Co$'loo"""'YAI

~,. tol_ rs tobo c.mom;_L_Y,'_"" .. , R-.iI--:-~onrl U~" -Pelr,M;}; '" ~:_, Dolrq.>onl onrl U_ymenIc_reonr,1Ji Ro<:oo " E'--"...,., ..... P__s.-

~....n_ ~ '13"_~~~d T_ W7~

• Wl>ono_ form or lone' "".IOmt>:31"'" '" _Old, ...-. """'_ opoc~lOd, l.Joo<>seo moy . """" lie. ...... Ie m~~••___'0 oow••"o<l.'.ll<........·• _, _ ... , """"" .....,bor1I. ...... em""'.~.Od ""'" """"""''''''''''''''01< IUol pri<o $600 )DouIa'....from~••_nllormill. (. LlC!I "" era"'"" 01 ..... '" """" _ory ...... form••""""~i""" ,""'""""'".,.,.",.., Cllb.dn1>OOll)~" """"""'"I """" _ .... bo bollod '"~. ... _ n:I h<uIy....---' --..-.,. 1.10"'"""", "'" bo _ 30 ,,")1$ polOr '0_~onty _ ,...... 5<_..n, ",""""""""" ",f bo _ In I.Oay ond _ JrJy ,"

r _ . "" .... t>IO"'" . t 0\If ""'.... _ , . ... ~~... ' 0 "'"'''''''''Y'- ,,"VOl, ll'''''''' tronofiOrI-O""" '" "'0 IOn""_ . ioJ<lo;Ior'II _ """"pn, .....-yo Pe<ty ~...r_: My _ old or __ ""''''''''0, _,• . _ """mUni<:IIbOriO on>du:lS '"" ' ''''''''''''Y inCIII<Iocl In tho foilovl<ng ......'"l"""..'. "",pono(>01!I' TlliO~ ""'_ UCorIOOo-"• ...,~ ~0duCt0, .oo tho """ .. on _ . <>Ny, ,, tho pm.. 01 tho !hI<d'pn"", ....-"'. out:It«' 10.....'9' """"'" lJoilnsor"' -"IlfII"I"OI ","",L.-_ "'"' llCOnO<lr m.~ _ '0 """""'" """ _ ......""" I\JI:e<ls<I _ _ 0 ...... -.oon .. bolI od for , ,," propo5<I<l ""'llI/IaOOn Shouid \hiS -*..,......__ngM , Uonnoor'" ""'''Y '--"'- .."""" os 1"""""'" l _ m._no n-anty, _ . ... . . edor ""_ , ' _ "," IQtho~. " 'ed"'- onrl _ "'" bo ,"""",",blo)or--..ang ouch com_ The oomp<>MrlIO ....Ubo ooi>jo<:l only to ","n"''''''~' """'""""", •""Y~ Soir.Ooono'_" pr""'-"lI ....1bo~ 10 "''''''. ban::o<!e ,"" IOPOO"' ~' "'""""'l !""" 'D~ I"" These boreodn~ m... only bo used "" tho """,,- '"

_OIol>OOll """;;_;;;M;~~"~.;~~;.~_~~~~_~~"~~~_~~~ .~_~~'~.~.~~~~~~~~~~~~.!!O _!<te~_,.,J .~oo~R!por!!!"'M _! .,.)J1QJ

SUt>-"ve<'.... 'E~I .....'!"'!!. I ........,- kI<... by .......',ied ...c.-~ Sub-A~

• ....1Locoooor _ • _ po<1", '0 pori", .rJ<l subjocl ,. S<J<~

_urn <osponH _ '9" as may ""'" bo "' . neel

Softwa' a Uce""" Ag.--.-...rn (5.0~

b Gho'9" tc< . _ """"'""'"~ "4lP<>1 __ ...bo~ to l.i<>IInoen In """ hour '""'*""""" ill "'" hourly" 10 "' . ""'" .. ' '''' "rno 01 _ C~ lor _ ....., .....

PIlQIl 4 of 6

_ ..- _ ... ",. ......,.., ... U- p<><l= 10_.r__,41""""1 ......~ ... "' ..... • ....._ ... ""~~ (30) """""lI~__ ..._.~"_"-__ .... _ '" _;~~_;;_~;:._ ond •- ,.. •d __,._'"

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... .. _."<If-"'_~ """ _ a.­_ fllll~ L.....- -. , en ... .., WOOjIllIIo~~"""" .. --_.~ .....- .._....__---,-.P'OPO"'Y (I'J __I) _ _ _.--. _-- ...._.._-""~­... _,l...-_.-.L....- ... ..,_ .._,eqo .. . .. _~__ lO pmwlo_ ('. _oonol-...",,_. "'" 1~__ .... _ c.,. "'--- la> _ . ... _ 10

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Ago-'

EXHIBIT B; SOFTWARELICENSE AGREEMENT· _ ......._.40 01_""'_.•''''' boo _

--., -payona<II ... ... _ ~---_<11I..-..--, _,• iJI>o<' 9" _ ,'" __ "" - --.. ..._ ........ _1:4_ __

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o.do_lOao-..)t, IllEfAUl.l

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.............. I0 ......... po _ ....... .. .....--II GU ' U '1oI. ""OVlSIONS· .... """_._"'"1 ........._,..'..''' ..40 .._.~_IO~.....--._114....... ...._. _ 114 pa.- .,." __ • •-... - _ , -.on,.,." d- CI" "",,, _ "'.. """"".....".....

Page 5 ol6

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EXHIBIT B: SOFTWARELICEN SE AGREEMENT

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EXHIBIT E: SOFTWAREMAINTENANCE AGREEMENT

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EXHIBIT E: SOFTWAREMAINTENANCE AGREEMENT

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I'HOG HE."jSIl'E SO LUTIONS'"

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AGSDFTMT(3 5J Iv

VII. EXECU110N

EXHIBIT E: SOFTWAREMAINTENANCE AGREEMENT

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~-PROGAESSI~E SOU/TlONs"

P O BOX 1838 RU CA 91'822.0183

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Exhibit G: Specifications (Scope of Work)

1C"hl~

ica"OI1S.Abilil 10 ful l inle rate With Business and Animal uceose a~

1 Pornt of sale land a caecne rocessin1 Ablli to rint recer I and validate chedls ,1 Ability 10 assign paymenl codes and process payments by payment code and rapon on lhesa

laymenls on Cash rllClllpllislinll reccrt.1 Cash receipts are halched tor each cash ier 10 assrstm reccocuaten1 Se arate batches are maintained lor eace cashier in ue- led cash recet Is.1 e"ctl cash receipl will contain lhe following elemenls: Entered by, Batch, sequence. charge

unils . eIlal ge amount charge year. charga notes. p"ymenl lype. paymenl amount. receiptnumber, oavmenl notes .

1 un- Sled cash rece, IScan be eenee ri<lr to slin with proper authorization ,l' Abili 10enter a menlS via barcode readers Invoices On1 S, erveer can view each castuers un- osted balell individuall f rom B remote workstation ,l ' Abili 01 aulhorlzed rscos 10 'tc ,ve" rmltillS. aud,llrail maintain1• Abill 10correct ross r~~ s with rc er aut~rizalion , audil Irai/ mainlain1 Abii' 10 interface wilh third a lor creon card a ents and electl'(lllic ballk droltin ,1 Abillly 10 allow receipling 01 payments not retetee 10 business license. animallicensa and

ermil accounts. ~1 Abil to void or ceete ~osled a mer na willi r aumonzanon.1 Abill to reverse or irenster Sled a ents With ro r acthonzanoo.

u_'"~ ~._-- - ..

1 R~ scheduled re 'onal use, I meeti s1 otter SV;iem s rt line alld software u reee su rt as rt of software maintenance .1 PrOVIde re nse 10customer su ~Ulrles woltlill 24 hours1 Provide rear-time res cnse to ur ant re ueSlS.1 Provide inlemel web site access 10lhe mosl ccrrent s lem inlormation

GIS:1• Ability to aulomatically extract busoness license data lor usa in the City GIS system. "{Requires

GIS Inlearalionl2 (Monimum level of compliance Is docu~~nlation lor APls and/or intemal system tables , so GIS

can d armcaj access t- ern lila OOBC1' CapabHity lor rotenece with City GIS syslem (ESRI. willi SOE YG,2 gaodIIlabasa. hosled on

Oraclel. or wilh Cilv tables erccuced lrom GIS data,"/Reau'rfJ!i GIS InlearatiQnl .1' AbiHty 10 aUlom~~caIlY "llag " account 'or;~al zones, council dislliets and city lim~s . based

u ~GISdala " R UI~JSJn, r8110fJ2 AM 10 auloma"call u ate business locations addresses and "flailS" usln Ci . GIS data,2 Abll 10 exclude business locat ion address Irom USPS u te unless authorization is ivan.2 Business location(s) is(are) to be verifoed againal lt1e (GIS) master address lable only. 1'101

a ainsl the USPS data.EMlance Forwerd;

1 Abi!' 10 view runnin aCCO\J 'lt balance both on-screen and via re ".1 Ability 10 idenl,fy underpaymenls and send an invoice for lhe olIfstand.ng amounl before

approvinll and sendin<1a cernncete.1 Ablli to track ov~ menlS and roll balance lorwan:l lo next renewal.

Perenl l Child Sub Lleen _ ;1 Supports "pare'ltfchild" records whereby all sub-aocounts can be viewed and accessed flom a

single "pare'll " account While mairllain i'l!l ability to apply paymenls and edit accounttntcrmencn indMdualiv lor each sue-account,Animal License:

1 OM screen enl and viewin 01 owner and I informallon.

Page 81

Exhibit G: Specifications (Scope of Work)

t Abli to search and locate account~"kll word" cere fields.t Ability fo traclr. cha~s and pa1!!111nts lor multi e animals Individual! under the same owner., Abili to add user-defined ta fee automalieall wheo newta l ield selected.t I ~,bility to generate a message box to remind user to add a new tag number as part of payment

roceSSlrtg for new ta s.t ~ enerate reminder notices on un aid citations .

R end Queries:, Ability to prodlJCtl a receivable a In re rt based on oa overdue ., Ad hoc re rtin ~abi llties., AMi '0 • rt to standard s reaosoeet and other re rt rcevcts., Ability for individual users to create ad hoc reports ! quenes and view results on screen andahili tV to eithe, print ,lnd!or export report.

t Ability lor individual users wrth proper authority 10create queries on scraen by selection ofdesired data entry uek rs and to view results on screen and ability to either print or export queryresults ,, Abili 10 run a re rt b User ID a<ld dales or date ran lor billin clean-u .,. Ability to support integration and improved raporting capability for t~nsing i nlo~;Mn

exchange WIth Itle California Franchise Tax Board. (FTB Data Exc1lBnQe Prl!flram, Amlity to search and select accocnt Irom a single or combnation 01data entry teres includingcustomized data ti1:llds., Abill to search data fields ustn wildcard s bois or artlal word s ,, Amli to search tor accounts uSI ~ with" a<ld "contains" logic .

t Ab li to trael< various ucenee holder s b user-defined criteria., Ability to traclr. receipts by document. accounl number, or IIct1r1Se number and ancil larynumberinQsvstams .Gel1llflll Bualneu Pi .... " 'IlS:, S stem is desi ned for rnmental tax revenue billin , collection and accountln, Flexible eccccnuo roes within r accoun ts., Amli to maintain andman~dala at the Ci 01 Fresno., Provide s tem- enerated Tax and Permits account numbers as eenoee b user,, AbHi to set s TK: Cliteria to disallow auto renewal recess based on the ' led criteria.

2 S~rt ablli 10store ima ee at se arate documenl una ~em.2 Ability tor system to truncate social security numbers to last four dl .IS.,. Ability to "1 101 " accounts lor macmum a nt and zero fOSS race, messa es.

Screen F..tunls :, Ability to view all charges and o;;:.ents lor ali l iSC81years on one screen and "drill down" todetail for any selected fiscal vear s ., Abili to view charges and payments by caleooar and fiscal ears select dale ran es ., Abhty to voew on one summary screen . the last t2 quarters (3 years) 01 paymenl rnstorv tcInclude: renewal period and reporting dates; gross receipts reported: tax, penalty and interestcharged: tax. penalty and inlerest paid; checl< number; date payment processed; and theresLl lling overpayment or unde r payment. And the ability to page down/over to see earlier

I veers' inlOllTlalion,2' On screen messe es lor maximum ent account ., Maintain a detailed allolt transaction log oIalt transaclions includ ing user and date stamp lor

all additions, changes , edrts or documents printed on an eCCQ(Jnt Wllh ability 10 add addotionalcomments to transactjon line as needed,, Use 01data lHters that ensure correcl data In LIt on lormalled fields ., Ablli to add cosrcrmzec user-ceneec data em l ieids.

2 Abill '000 license data to create multI te licenses., Ami' to a SS~9n and organize comments on an eOCOlJnt.

Page 81

Exhibit G: Specificat ions (Scope of Work)

, S, rts unlimiled Iraa-Iorm comments field., Ability to attach or lir'lk documur'll images 10 ar'l accounl including tart not limited to applications.cones nee wilh intuotive search.

'" Ablloty to attach scanned.tr: as part of payment history. (With purd!ase of PSI high spood

.scanners &~falion ~, Dnll down ce atlili for data anal is., Ability 10 change or add information on all accounts., Abili tc u ate or access accour ujr ac-manon from ere screen., Provide fraa form text entry capabil ities on accounts w,lh a codell iag that will ·Pop Up· wilenan aCCOl.lnt ,s accessed to warn 01 s eclat instructKlnlim rtant inlorma tion., Ab,li 10 ue~ jfic aococot lor a iaJ cse., Abili to chan saved account data with rc er authori zal iOfl,, Ability 10 group business licenses by category arld process each cal9g0ry differently baseduoon user-delined variables incli.Jd;~n NAIC code arld moI1thor exDiralion.Permit Proceulng:

," Ab,hty to track the required steps in issuing a permil . including a~i~ity 10view ~~provals frommutn Ie oeearrneots OIl emcte aoo rovaJ screen lor an account. • via erorovais, Abili of other Ci , rtments 10 view and u datu rmit status dirac" on ecccur rt., Ability 10 track charges al'ld payments l or any permit holder over a period of l ime as defined byuser.C.leulatlon.:

'" Abili to rara/e taxes due automatcan2 Abili 10 calcula te back taxes~Old and ne~tes ., Abili to calCUlate mterest and a na~ies on un akl lax.

'" Abili 10 set tri r fors~al assessment fees on a fuMe cate via Balch Invoice ocess," Ability 10assess pe~~e~l?ased upoo business~~ense cat9g0ry and usel -defir.ed penal~

scale lor each catego . • P8....._ "'" 00> 1>8$ /(}t' Buoine&s Lamsll & P~m>f/;S """"" ur<:l>a, Com nson oj tax nods and r rtin of zero l OSS recei ts for f rtin ned.," s~:~~ ability 10 know through"~i~mu~.~on calcUlation, ~:axpayer account is or will be

ove a,d ,I current nl is a 'ed. · See CI 58," Ability 10 calcula te pro-rated /a)(e,;~of new busine::,accounls where gross receipts coaecnon

ooglr'ls pnor to apphcatlon date. hIS IIf16ds review, Ability to automatically prevenllieense rsscaoce or set to pending status when anunde nt is received., Ability to preven t license issuance when certain usee-cenred criteria, such as lack ofdepartment a roval is resent.,~:,r.deliMd va~lowance between charges and credits with ability to proce ssad'uslments w,th r authonza tion.

1 Ablli to track and a credits lor exern bOIlS.Rate Structu...:

," Ability 10set r1a:; s to take anect on ~.~':::~ dat:';,;~ increment by a ~~,percen~ge ordollar amount Increment b ~c rctIntB or Samounl rot cunenn available, Reten~Orl of nor rate structures lor rate review rtson., FaC' l ilal~etion & resemetcn of r sed rate structures., AbLli to su It mull' le tax rate tables.

1 Ablli to a I mulb re rates to the same account.,Ab'1i 10aulo expire~I~~S 'lie<! ""1 Ma,ntain and track tax char es and a ents.

I Abili to assi n ial fee emcc nts based on counts or totals.t A~ llty 10calcu late cherges based upon a nat rate plus an Increas<ng rate lor lise' defined

ra~.," Ab' li 10 automaticall recalculate l ees after u te to customer data. al next invoice

Page 83

Exhibit G: Specifications (Scope of Work)

R~.II B!lIIn." .~nd N.ot.lc! Pl"Ol::eulng, Abili ~nerate automated and manual renewal notices., Abili to review and rinl renewal notices individually or by grOlJ ., Provide mU~iple sort ,on8~Iers lor ee rntceie ration., Provide mUll, ,Ie sort. dale ran and nnl fillers lor renewer and delin uant nolice nerencn,, Ability to modify the number and t,mmg 01delinquent notices generated lor unreported . unpaidor delinq~ent accounts . ~, Abili to issue deli uent notioos lor rior nod or ear and Issue renewals ccncurreon, Ab'li to create two--s,OOd renewer terms., Ablll to !I.enelllte erecnonc lile to~ce bill rintin ., Abili 10 automaticall rint an unde aenl leiter in lormats to be selected rrcrn menu., Abili to add lal comments or mstructens to standardized lorm leiters., Abili to Pinl new bills or certificates lor an selected ueners or re '0 riods., Abili to easi rint du licate co resat an renewal on a sin Ie billin or tnvcee., Ab,lity to design"lle an IICCO\.Int liS pending tor discovery. tollow-up and lor the purpose 01addin comments b multi te users.

t Abili to track un-renewed licenses., Abili lor businesses to subinit renewal inlorma~on and P.!!J renewer lees via lhe mtemet., Abili to add indMdualized billin meese ,, Provide ma'~ddress that ere USPS certified.S tern Secu :, ~' al o~nilationa~nd fUncti~ Ieve~, , iestion access via un' ue User L in and ssword.

t Abir to setup group permissions and add users to me rou s.,S~~enm ,~,~curity allows the City to set up multiple views of data and control eccess by user oruser rou ., "''', to setu useres bilibes lor edit or fee b user 01 user rcu

t Dele meintained end housed b ""C,Abi:i~,I? s~~ ~~ .~.':curity access for processes. reports and queries based or'! individual user 10and b User fOU . ~, Abili 10 set u sewn access for data netoe based on individual user 10 and b User rou .Interlace:

2 S stem abil i to create flat file 01 accounne data for ex rt inlo Gefleral Le r s stem2 Ifllerlace with the Ci s NCR check ima e and u ~, rceeseor.

Page 84

Coundl Adoption: 6/3/08

RECEIVED :: ~::-al:~ReQuesl;

la~ MH PM 3' 06

em CLERK.FRESNOC:

TRANSMITTA L OF COUNCil ACTION FOR APPROVAL OR VETO

MAYOR ALAN A UTRY

REBECCA E. KLlSCH .~City Clerlo:

TO.

June J. 2008

SUBJECT:

FROM

At the Council meehng of 6103108, Council took legJSlahve actIOn entitled Auth eontw lProgress ive Sol utions, In c . software . ...e•• supt svcs ; & wIDell Inc•• not to exceed5335 ,000 , see ag enda , Item No 1N by the following vote

Aye'Noes.-",Abstain

Calhoun. Capnogl iO, Dages , Duncan. Slerling, XiongNonePerea,No~

Please indtcate either your formal approva l or ...etc by completing the following sections andaxecullng and dating your action. Please file the completed memo with the CIer1c.'s office onor before June 13. 2008. In computing the ten day period required by Ch arter. the first dayhas been excluded and the tenth day has been included unless the 101to day is a Saturday,Sunday, or holiday, in which case it has also been excluded Failure to f ile this memo withthe Clerk's office within the requ ired time limit shall const itute approval 01the ordinance,resolul ion or action, and it shall take effect without the Mayor's signed approval

Thank you

•• •••••••• •• •• •• ••••••• •• •••••••••• ••• ••••••••••• •• •••••••••

APPROVED;

fOf the following reasons: (Wonen ObjectlOl1S are required by Charter; attachaddrtlOflal sheets If necessary)

C4.-Alan Autry , MayOf

CO UNCIL OVERRIDE AAyesNoesAbsentAbstain

0". Vb IJJD'CB>-__

Dale: _