educause 2014 top ten it issues. today’s agenda introduction to educause it issues history &...
TRANSCRIPT
EDUCAUSE 2014 Top Ten IT Issues
Today’s Agenda
• Introduction to EDUCAUSE• IT Issues History &
Methodology• 2014 Top Ten IT Issues• Selected Issues Reviewed
In-Depth
• Introduction to EDUCAUSE
Introduction to EDUCAUSE
Transforming higher education throughthe use of information technology
About EDUCAUSE
• Mission: To advance higher education through information technology
• Audience: Higher education IT, including those interested in using IT
• Focus: Strategy, issues, management, best practices • Organization: 501(c)3; membership organization
About EDUCAUSE
• Membership: 2,400 colleges, universities, and organizations (40+ countries)
• Size: – $18M (without grants)– 90 employees – 60,000 active members
• Outreach:– 22 face-to-face events/year– 10+ online events/year
About EDUCAUSE
EDUCAUSE helps people who lead, manage, and use technology to make better decisions about
– Enterprise systems– Strategic leadership– Teaching and learning– Cybersecurity
Visit us at www.educause.edu.
• Top Ten IT Issues History & Methodology
14 Years of the IT Issues Top Ten List
Top Ten List Methodology Changes
• 2000-2011– Web survey of EDUCAUSE primary representatives– Survey responses about 30%
• 2012-2013– Concerned about staleness– IT Issues Panel formed and charged with choosing the panel
• 2014– IT Issues Panelists wanted validation of issues– Member survey chose and prioritized the final Top Ten list
• 2014 Top Ten IT Issues
2014 Top Ten IT Issues
2014 Top Ten IT Issues
1. Improving student outcomes through an institutional approach that strategically leverages technology
2. Establish a partnership between IT and institutional leadership to develop a collective understanding of what IT can deliver
3. Assisting faculty with the instructional integration of information technology 4. Developing an IT staffing and organizational model to accommodate the changing IT
environment and facilitate openness and agility 5. Using analytics to help drive critical institutional outcomes 6. Changing IT funding models to sustain core service, support innovation and facilitate growth 7. Addressing access demand and the wireless and device explosion 8. Sourcing technologies and services at scale to reduce costs (via cloud, greater centralization of
IT, cross institutional collaborations, and so forth) ‐9. Determining the role of online learning and developing a strategy for that role 10. Implementing risk management and information security practices to protect institutional IT
resources/data and respond to regulatory compliance mandates (tie)10. Developing an enterprise IT architecture that can respond to changing conditions and new
opportunities (tie)
Sourcing technologies & services at scale to reduce costs (via cloud, greater centralization of institutional IT services & system, cross-institution collaborations, etc.
Sourcing Technologies & Services at Scale
In the Cloud Today
Institutions with at least one core information system in the cloud
51%
Three or more in the cloud
13%
All core information systems in the cloud
8%
2014 Cloud Technology Priorities
Source: Higher Education’s Top-10 Strategic Technologies for 2014, Susan Grajek, ECAR, February 2014
IT Is Dependent on Institutional Practices
Financial practices are effective at over 50% of institutions financial management budget planning
Leadership practices are effective at fewer than 50% of institutions strategic planning alignment among leadership IT governance
Management practices are effective at fewer than 25% of institutions continuous improvement data driven-decision making business process optimization
Source: Assessing Your Fiscal Bandwidth: Current Practices for Measuring IT Costs in Higher Education, Eden Dahlstrom, ECAR, May 2013
Sourcing Technologies & Services at Scale to Reduce Costs--ADVICE
• Participate in the EDUCAUSE Core Data Service to benchmark and establish baseline measures
• Consider business process reengineering (BPR)• Capture BPR savings to support strategic objectives• Understand the TCO of systems and processes in terms
that can be compared with cloud offerings• Ensure the understanding and support of institutional
leaders• Understand the strategic importance of institutional
information systems
Changing IT funding models to sustain core service, support innovation, and facilitate growth
Funding IT Strategically
IT Expenditures by Institutional Mission
Administra-tive53%
Teaching and Learning
39%
Research4%
Other3%
Source: EDUCAUSE Core Data Survey, 2013
IT Expenditures by Activity
Source: EDUCAUSE Core Data Survey, 2013
Current IT Financial Management Capabilities
Can calculate the ROI or NPV of IT
projects
20%
Can calculate the TCO of IT
services
18%
Source: Assessing Your Fiscal Bandwidth: Current Practices for Measuring IT Costs in Higher Education, Eden Dahlstrom, ECAR, May 2013
Changing IT Funding Models To Sustain Core Service, Support Innovation, And Facilitate Growth--ADVICE
• Benchmark IT finances by participating in the EDUCAUSE Core Data Service
• Ensure the institutional leadership is committed to changing
• Create and maintain a service catalog
• Estimate the TCO (total cost of ownership) for each service
• Develop a plan to drive down the costs of commodity services
• Identify services that can be sunset
• Integrate these foundation approaches into institutional IT governance
Using analytics to help drive criticalinstitutional outcomes
Using Analytics to Support the Institution
Analytics Maturity Index
Source: ECAR Analytics Maturity Index, 2012. http://www.educause.edu/ecar/research-publications/ecar-analytics-maturity-index-higher-education
Analytics Technology Priorities For 2014
✓
✓
✓
Source: Higher Education’s Top-10 Strategic Technologies for 2014, Susan Grajek, ECAR, February 2014
Using Analytics To Help Drive Critical Institutional Outcomes--ADVICE
• Begin with strategic priorities rather than data or tools
• Develop an analytics architecture
• Complete the ECAR Analytics Maturity Index for Higher Education
• Ensure analytics outputs are built into ongoing processes
• Determine who needs to be trained in analytics
• Review the EDUCAUSE Top-Ten Strategic Technologies for 2014
TOP TEN IT ISSUES OF 2014
Establishing a partnership between IT leadership & institutionalleadership to develop a collective understanding of what information technology can deliver
Institutional Partnerships
Institutions That Have…
CIO on the president’s or chancellor’s
cabinet
51%
Alignment among
institutional leadership
44%
Effective IT
governance
32%
Source: Today’s Higher Education IT Workforce, Jacqueline Bichsel, ECAR, January 2014
Percent of IT Budget Spent on Research Mission
CFO VP Administration Provost President
1%
5%6%
2%
9%
11%
5%
CIO doesn't sit on Cabinet CIO sits on Cabinet
Source: EDUCAUSE Core Data Survey, 2013
The Ability Gap for CIOs
50%
60%
70%
80%
90%
100%98% 97% 96% 95%
85% 82% 78%85%
% saying Important % Proficient
Source: Today’s Higher Education IT Workforce, Jacqueline Bichsel, ECAR, January 2014
CIOs
Non-C
IO m
anagers
Non-m
anagers
50%
60%
70%
80%
90%
100%
98%
91%
86%85%
78%
72%
% saying Important % Proficient
CIOs
Non-C
IO m
anagers
Non-m
anagers
50%
60%
70%
80%
90%
100%
95%
84%
77%
85%
75%
70%
% saying Important% Proficient
The Ability Gap for the IT Workforce
Source: Today’s Higher Education IT Workforce, Jacqueline Bichsel, ECAR, January 2014
Ability to manage other relationships within my institution
Understanding non-IT business processes and operations
CIOs’ Participation in Institutional Decision-making
Source: Today’s Higher Education IT Workforce, Jacqueline Bichsel, ECAR, January 2014
35%
62%65%
26%
10%13%
Often/Almost always Rarely/Almost never
Obstacles to CIOs’ Effectiveness
Source: Today’s Higher Education IT Workforce, Jacqueline Bichsel, ECAR, January 2014
Institutional leadership’s lack of
interest in (or understanding of) IT
38%
Lack of clear, consistent goals
for IT overall
26%
Lack of cooperation among colleagues
outside IT
24%
(Biggest obstacle was insufficient resources, cited by 1 in 2 CIOs)
Establishing a Partnership Between IT Leadership and Institutional Leadership--ADVICE
• Identify the institution’s champions for effective use of information technology
• Help educate institutional leaders about the contributions and costs of technology to help them right-size their expectations
• Ensure the IT staff who are interacting most with institutional leaders understand and support the IT organization’s approaches and priorities
• Help institutional leaders ensure that IT leaders are included in the strategic planning process and ongoing institutional governance
TOP TEN IT ISSUES OF 2014
BOTTOM LINE:
Don’t assume institutional leaders know how information
technology can help them achieve their priorities. Meet
them more than halfway by understanding their lines of
business and priorities.
Establishing a partnership between IT leadership & institutionalleadership to develop a collective understanding of what information technology can deliver
Questions?
• Learn more about the 2014 Top Ten IT Issues at:• http://
www.educause.edu/research-and-publications/research/top-10-it-issues
Thank you!
• Joanna Lyn Grama, JD• EDUCAUSE• Director of DRA Operations, IT GRC and Cybersecurity Programs • [email protected]