educação em gestão do conhecimento

Educação em GC:Cursos de mestrado ao redor do mundo

André SaitoPh.D. in Knowledge Science

Japan Advanced Institute of Science and Technology

KM Brasil 2007Sociedade Brasileira de Gestão do Conhecimento

Ver 1.02 – 2007-11-30

André Saito - Educação em GC 2

Quatro perspectivas básicas em GC

Informação C = conteúdo

Pessoas C = prática social

EstratégiaC = competência

organizacional

ComputaçãoC = modelo

computacional

Informação Facilitando acesso a conteúdo e expertise

Pessoas Construindo contextos e cultivando práticas

Computação Desenvolvendo sistemas que processam C

Estratégia Priorizando C e desenhando estratégias de C

C: conhecimento

3

Foco em Informação

Conhecimento como conteúdo relevante e experiência codificável

Exemplos de práticas de GC Organizar e facilitar acesso à informação: criar e

implantar taxonomias, portais, repositórios, etc. Auditoria de conhecimento: mapear conhecimento

disponível e seus fluxos, identificar necessidades, etc. Replicar melhores práticas: identificar, codificar e

disseminar práticas exemplares Inteligência competitiva: base de conhecimento

sobre concorrência, mercado, tendências, etc.

Informação Pessoas

Estratégia

Computação

Projetos de GC/GCI - André Saito

4

Foco em Pessoas

Conhecimento como prática social e sentido socialmente construído

Exemplos de práticas de GC Cultivar comunidades de prática: grupo interativo de

pessoas com atividades e interesses comuns Promover colaboração e compartilhamento

Estabelecer equipes multi-disciplinares Estimular redes sociais

Gerir o trabalho do conhecimento Desenvolver pessoas e equipes Instituir a gestão por competências


Estratégia

Computação


5

Foco em Computação

Conhecimento como computação inteligente e modelo para simulação da realidade

Exemplos de práticas de GC Sistemas baseados em conhecimento: ontologias,

sistemas especialistas, inteligência artificial Knowledge discovery e data mining: identificação

de padrões e relações em bases massivas de dados Business intelligence: sistemas de informação para

apoio à tomada de decisão


Estratégia

Computação


6

Foco em Estratégia

Conhecimento como competência organizacional e fundamento da gestão

Exemplos de práticas de GC Construção de competências organizacionais

Aquisição de competências Desenho e desenvolvimento organizacional

Gestão da inovação Pesquisa e desenvolvimento Estabelecer parcerias e redes de colaboração

Gestão do capital intelectual: mensurar e acompanhar performance de ativos intangíveis


Estratégia

Computação


Overview of KM education

Master’s programs in KM KM Masters’ KM Concent. Total

Library and information science 11 3 14

Computer science, information systems 7 4 11

Management, business, public administration 4 4 8

Engineering 3 1 4

Education 3 n/a 3

Total 28 12 40

All KM programs US UK Australia HK Others Total

Doctoral 2 2 4

Master's 14 12 6 2 6 40

Diploma 1 2 2 1 6

Bachelor's 1 1 2

Certification 4 1 2 3 10As of September 2006

As of September 2006 77


Programs according to number of courses

01

23

45

6

1 2 3 4 5 6 7 8 9 10 11 12 13

No. of courses

No

. of

pro

gra

ms

Some electives

All required

Structure of masters’ programs

Program duration

15

6

5

2 1 yr

1.5 yrs

2 yrs

3 yrs

Delivery mode

20

5

12

Classroom

Online

Mixed

Both


A KM program’s competence profile

S

O

K

T

I

P

0

0.5

1Strat

Hum

Comp

Info

Perceived courses’ support for KM activities from each

of the four perspectives

Perceived courses’ support for KM capabilities in each

of the six categories

S: Strategic

O: Organizational

K: Knowledge-oriented

T: Technological

I: Inter-personal

P: Personal


ResultsCompetence profiles of KM masters’

Cal State U

0

0.5

1Strat

Hum

Comp

Info

S

O

K

T

I

P

Cal State U

0

0.5

1Strat

Hum

Comp

Info

Cal State U

0

0.5

1Strat

Hum

Comp

Info

S

O

K

T

I

P

Dominican U

0

0.5

1Strat

Hum

Comp

Info

S

O

K

T

I

P

Dominican U

0

0.5

1Strat

Hum

Comp

Info

Dominican U

0

0.5

1Strat

Hum

Comp

Info

S

O

K

T

I

P

Kent State U

0

0.5

1Strat

Hum

Comp

Info

S

O

K

T

I

P

Kent State U

0

0.5

1Strat

Hum

Comp

Info

Kent State U

0

0.5

1Strat

Hum

Comp

Info

S

O

K

T

I

P

London Metro U

0

0.5

1Strat

Hum

Comp

Info

S

O

K

T

I

P

London Metro U

0

0.5

1Strat

Hum

Comp

Info

London Metro U

0

0.5

1Strat

Hum

Comp

Info

S

O

K

T

I

P

S

O

K

T

I

P

Loughborough U

0

0.5

1Strat

Hum

Comp

Info

S

O

K

T

I

P

Loughborough U

0

0.5

1Strat

Hum

Comp

Info

Loughborough U

0

0.5

1Strat

Hum

Comp

Info

Nanyang Tech U

0

0.5

1Strat

Hum

Comp

Info

S

O

K

T

I

P

Nanyang Tech U

0

0.5

1Strat

Hum

Comp

Info

Nanyang Tech U

0

0.5

1Strat

Hum

Comp

Info

S

O

K

T

I

P

Robert Gordon U

0

0.5

1Strat

Hum

Comp

Info

S

O

K

T

I

P

Robert Gordon U

0

0.5

1Strat

Hum

Comp

Info

Robert Gordon U

0

0.5

1Strat

Hum

Comp

Info

S

O

K

T

I

P

S

O

K

T

I

P

U Canberra

0

0.5

1Strat

Hum

Comp

Info

S

O

K

T

I

P

U Canberra

0

0.5

1Strat

Hum

Comp

Info

U Canberra

0

0.5

1Strat

Hum

Comp

Info

U Oklahoma

0

0.5

1Strat

Hum

Comp

Info

S

O

K

T

I

P

U Oklahoma

0

0.5

1Strat

Hum

Comp

Info

U Oklahoma

0

0.5

1Strat

Hum

Comp

Info

S

O

K

T

I

P

U Tech Sydney

0

0.5

1Strat

Hum

Comp

Info

S

O

K

T

I

P

U Tech Sydney

0

0.5

1Strat

Hum

Comp

Info

U Tech Sydney

0

0.5

1Strat

Hum

Comp

Info

S

O

K

T

I

P

S

O

K

T

I

P

Central Queensland U

0

0.5

1Strat

Hum

Comp

Info

S

O

K

T

I

P


0

0.5

1Strat

Hum

Comp

Info


0

0.5

1Strat

Hum

Comp

Info

S

O

K

T

I

P

City U Hong Kong

0

0.5

1Strat

Hum

Comp

Info

S

O

K

T

I

P

City U Hong Kong

0

0.5

1Strat

Hum

Comp

Info

City U Hong Kong

0

0.5

1Strat

Hum

Comp

Info

Dublin I Tech

0

0.5

1Strat

Hum

Comp

Info

S

O

K

T

I

P

Dublin I Tech

0

0.5

1Strat

Hum

Comp

Info

Dublin I Tech

0

0.5

1Strat

Hum

Comp

Info

S

O

K

T

I

P

Middlesex U

0

0.5

1Strat

Hum

Comp

Info

S

O

K

T

I

P

Middlesex U

0

0.5

1Strat

Hum

Comp

Info

Middlesex U

0

0.5

1Strat

Hum

Comp

Info

S

O

K

T

I

P

U Westminster

0

0.5

1Strat

Hum

Comp

Info

S

O

K

T

I

P

U Westminster

0

0.5

1Strat

Hum

Comp

Info

U Westminster

0

0.5

1Strat

Hum

Comp

Info

S

O

K

T

I

P

S

O

K

T

I

P

George Mason U

0

0.5

1Strat

Hum

Comp

Info

S

O

K

T

I

P

George Mason U

0

0.5

1Strat

Hum

Comp

Info

George Mason U

0

0.5

1Strat

Hum

Comp

Info

Lancaster U

0

0.5

1Strat

Hum

Comp

Info

S

O

K

T

I

P

Lancaster U

0

0.5

1Strat

Hum

Comp

Info

Lancaster U

0

0.5

1Strat

Hum

Comp

Info

S

O

K

T

I

P

U Hull

0

0.5

1Strat

Hum

Comp

Info

S

O

K

T

I

P

U Hull

0

0.5

1Strat

Hum

Comp

Info

U Hull

0

0.5

1Strat

Hum

Comp

Info

S

O

K

T

I

P

U Portsmouth

0

0.5

1Strat

Hum

Comp

Info

S

O

K

T

I

P

U Portsmouth

0

0.5

1Strat

Hum

Comp

Info

U Portsmouth

0

0.5

1Strat

Hum

Comp

Info

S

O

K

T

I

P

S

O

K

T

I

P

Cranfield U, SAS

0

0.5

1Strat

Hum

Comp

Info

S

O

K

T

I

P

Cranfield U, SAS

0

0.5

1Strat

Hum

Comp

Info

Cranfield U, SAS

0

0.5

1Strat

Hum

Comp

Info

Hong Kong Poly U

0

0.5

1Strat

Hum

Comp

Info

S

O

K

T

I

P

Hong Kong Poly U

0

0.5

1Strat

Hum

Comp

Info

Hong Kong Poly U

0

0.5

1Strat

Hum

Comp

Info

S

O

K

T

I

P

U Bradford

0

0.5

1Strat

Hum

Comp

Info

S

O

K

T

I

P

U Bradford

0

0.5

1Strat

Hum

Comp

Info

U Bradford

0

0.5

1Strat

Hum

Comp

Info

S

O

K

T

I

P

Intl U Bremen

0

0.5

1Strat

Hum

Comp

Info

S

O

K

T

I

P

Intl U Bremen

0

0.5

1Strat

Hum

Comp

Info

Intl U Bremen

0

0.5

1Strat

Hum

Comp

Info

S

O

K

T

I

P

S

O

K

T

I

P

Jones Intl U

0

0.5

1Strat

Hum

Comp

Info

S

O

K

T

I

P

Jones Intl U

0

0.5

1Strat

Hum

Comp

Info

Jones Intl U

0

0.5

1Strat

Hum

Comp

Info

U Melbourne

0

0.5

1Strat

Hum

Comp

Info

S

O

K

T

I

P

U Melbourne

0

0.5

1Strat

Hum

Comp

Info

U Melbourne

0

0.5

1Strat

Hum

Comp

Info

S

O

K

T

I

P

LIS CS/IS Mgmt. Eng.

Educ.

11

Typical profilesThe information manager (10 progrs.)

Typical activities Organizing and managing

information resources Providing information services Designing and implementing

KM systems

Typical courses taught Introduction to KM Information Organization Information Access & Retrieval Information Sources & Services Technologies for KM KM and the Organization

Sample programs Kent State University University of Oklahoma Loughborough University Nanyang Technological U. U. of Technology Sydney

0

0.5

1Strat

Hum

Comp

Info

SOKTIP

12

Typical profiles The learning facilitator (1 program)

Typical activities Fostering communication and

collaboration Designing and conducting

organizational interventions Promoting individual learning

Typical courses taught Organizational Learning Organizational Analysis Organizational Culture Organizational Change Technologies for KM Group Dynamics

Programs George Mason University Lancaster University

0

0.5

1Strat

Hum

Comp

Info

SOKTIP

13

Typical profiles The systems developer (2 progrs.)

Typical activities Developing systems for decision

support Knowledge representation

and engineering Knowledge discovery and

data mining

Typical courses taught KM and KM Systems Systems Analysis & Design Data Management Management Systems K Discovery & Data Mining Knowledge Representation

Programs Middlesex University University of Westminster Dublin Inst. of Technology Cranfield Univ., SAS Cranfield Univ., DCMT

0

0.5

1Strat

Hum

Comp

Info

SOKTIP

14

Typical profiles The KM manager (2 programs)

Typical activities Planning and conducting

KM projects Aligning KM initiatives with

business strategy Implementing KM infrastructure

Typical courses taught Introduction to KM Strategic Management Organizational Learning Technologies for KM KM Processes and Practice Change Management

Programs Hong Kong Polytechnic U. University of Hull (no longer

available) University of Melbourne

0

0.5

1Strat

Hum

Comp

Info

SOKTIP

Conclusions

André Saito - Educação em GC

0

0.5

1Strat

Hum

Comp

Info

SOKTIP

Information manager (10 programs)

0

0.5

1Strat

Hum

Comp

Info

SOKTIP

Learning facilitator (1 program)

0

0.5

1Strat

Hum

Comp

Info

SOKTIP

K systems developer (2 programs)

0

0.5

1Strat

Hum

Comp

Info

SOKTIP

KM manager (2 programs)

Information Human

Strategy

Computing

15

Fragmented perspectivesOne dominant profile

André Saito

[email protected]

Apresentação disponível em:

http://www.slideshare.net/asaito/educacao-em-gc


AnnexModel of individual KM competence

Information Human

Strategy

Computing

KM Perspectives

I H SC

KM ActivitiesStrategic

Organizational

Knowledge-oriented

Technological

Inter-personal

Personal

KM Capabilitiesrequire

enable

constrain define


Annex: A model of KM competence Sample KM activities

Mapping knowledge needs, sources and flows

Organizing knowledge in repositories

Codifying expertise and experience

Promoting knowledge sharing and transfer

Cultivating teams, communities and networks

Promoting creativity and learning

Implementing knowledge-based systems

Modeling processes and systems for decision making

Implementing knowledge discovery systems

Developing knowledge strategies

Managing innovation and knowledge creation

Building organizational capabilities

Information

Human

Strategy

Computing


Annex: A model of KM competence Sample KM capabilities

StrategicUnderstanding the organization’s external and internal contextIdentifying strategic knowledge and providing direction for KMDeveloping approaches and strategies to advance KM practices

OrganizationalUnderstanding the organization’s culture and behaviorPromoting collaboration and creativityCultivating teams, communities and networks

Knowledge-orientedUnderstanding the varied aspects of knowledge and its processesFinding, organizing and distributing relevant knowledgeMapping knowledge needs, sources and flows, owners and users

Strategic

Organizational

Knowledge-oriented

Technological

Inter-personal

Personal


Annex: A model of KM competence Sample KM capabilities

TechnologicalUnderstanding available KM technologies Using available KM technologies effectivelyAssessing needs and recommending KM technologies

Inter-personalCommunicating effectively in a variety of situationsLeading, influencing and gaining supportBuilding relationships inside and outside the organization

PersonalWillingness to reflect and learn from experiencePerseverance and resilienceTrustworthiness and accountability

Strategic

Organizational

Knowledge-oriented

Technological

Inter-personal

Personal