You told us….

• the staff are helpful and friendly

• the library is important to you and that it is a valued asset in your community

• you can always find something to read

• you value access to technology

• there are some issues with parking

• you would like to see café facilities in the branches

• you like the many programs that libraries offer

• your ideas on ways to bring more people to the library

• you like the book clubs• some suggestions to

improve our catalogue• you would like more

places to relax and study

4 community information stalls- Belmont Citi shopping

centre (26 May, 2015)

- Edgeworth Town Square(28 May, 2015)

- Edgeworth Library(11 June, 2015)

- Belmont Library(15 June, 2015)

46 stories shared358 website visits1207 presentation downloads

Who participated?

Belmont library

Supporting HSC students

More comfy seating

Café

U3A program

Important community facilties

Coordinate visit with other businesses in town

Book club

Babies and books

More puppet shows

Catalogue suggestion – “did you mean?”

School holiday programs

Bigger DVD and CD collection would be good

Advertising bonus or coupons in local entertainment book

Multi-function spaces to allow for small group discussions,

Local artist workshops and exhibitions

Read and rhyme story time great

Great children’s sections

More book titles

Availability of a book in a series

Better reference section – more variety

More computer access

Longer online sessions

Extra parking

iPads secured to the tables for everyone to use

Literacy programs

Gaming area for teenagers

Yoga with books is missed

Guest speakers

3D printer

Author visits and book signings

Swap recipe hour

Creative writing for students and adults

A movie book club

More documentary DVDs

More fiction titles

sound system

Café

Mor

e co

mfy

sea

ting

U3A programsImportant community facilitiesS

chool

holid

ay

pro

gra

ms

Local artist workshops

and exhibitions

More fiction titlesSupporting HSC students

Coordinate library visit with other errands

Book club

Read and rhyme story time

Mor

e pu

ppet

sh

ows

Catalogue search suggestion – “did you mean?”

Bigg

er D

VD a

nd

CD c

olle

ction

Advertising bonus or coupons

Mult

i-fu

nct

ion s

pace

s to

allo

w f

or

small

gro

up

dis

cuss

ions

Local artist workshops

and exhibitions

Gre

at c

hild

ren’

s se

ction

s More book titles

Availability of a book in a series

Mor

e va

riety

in

refe

renc

e se

ction

More

co

mpute

r acc

ess

Longer online sessions

Extra parking

Secured iPads for everyone to useLiteracy programs

Gam

ing

area

for t

eena

gers

3D printer

Yoga with books

Author visits and book signings

recipe swap hour

Creative writing for students and adults

movie book club

More documentary DVDs

Sound system in meeting rooms

Edgeworth library

Computer access

Children events

Author visits

More seating for relaxing

Café

Access to toilet

Good integration of internet and books

Internet access

Parking and traffic issues

Opportunity for book club members to borrow new books first

Relocation to a larger building for our growing community

Larger building to include toilet and larger meeting area

Tourist info centre

More guest speakers

Holiday activities for older students

Book club great

Writers festival visits great

Craft programs

Wider magazine collection

Mahjong games

More space for BaRK program

More e-books

Technology lessons

Parking and traffic issues Relocation to a

larger building for our growing community

Café

Computer accessAccess to toilet

Gre

atbo

ok c

lub

Children events

Author visits

More seating for relaxing

Good

inte

gra

tion

of

inte

rnet

an

d b

ooks

Internet access book club

members to borrow new books first

Tourist info centre

More guest speakers Holiday activities for older students

Writers festival visits great

Craft programs

Bigger magazine collection

More

eb

ooks

Technology lessons

Supporti

ng HSC

studen

ts

More co

mfy sea

tingCafé

U3A progra

m

Importa

nt community

facilti

es

Coordinate

visit

with

other busin

esses

in town

Book club

Babies

and books

More puppet

shows

Catalogu

e sugg

estion –

“did yo

u mea

n?”

School h

oliday

progra

ms

Bigger

DVD and CD co

llecti

on would be g

ood

Adverti

sing b

onus or c

oupons in lo

cal en

tertai

nment b

ook

Multi-functi

on space

s to al

low for s

mall gr

oup discussi

ons,

Local

artist

workshops a

nd exhibitions

Read an

d rhym

e story

time grea

t

Great c

hildren

’s secti

ons

More book ti

tles

Availa

bility o

f a book i

n a ser

ies

Better

refere

nce sec

tion – more

varie

ty

More co

mputer ac

cess

Longe

r onlin

e sess

ions

Extra

parking

iPads s

ecured

to th

e tab

les fo

r eve

ryone t

o use

Litera

cy pro

grams

Gaming a

rea fo

r tee

nagers

Yoga

with

books is m

issed

Guest sp

eake

rs

3D printer

Author visit

s and book s

ignings

Swap

recip

e hour

Creative

writi

ng for s

tudents

and ad

ults

A movie

book club

More docu

mentar

y DVDs

More ficti

on titles

Lifelong Learning….What we heard you say about Learning at the Library

• Build strong relationships and partnerships with local schools – 3D printing

• Build strong relationships and partnerships with other learning providers – such as U3A

• Provide support to HSC students

• Improve Internet speeds and Wi-Fi connectivity

• Provide study areas

• Continue delivery of the BaRK program

• Provide Homework Help program

• Improve Reference collection

What we are achieving • Good relationships

with U3A – meeting rooms used at Charlestown, Belmont and Toronto for U3A courses

• HSC Skills Development Program held at Charlestown Library

• Upgrades to network and Wi-Fi access across all branches by March 2016

• BaRK Program delivered across 4 library sites with therapy dogs and volunteers from the Delta Society

• Development of E-resources – see http://library.lakemac.com.au/research/eresources

What we are planning in 15/16

• Review of space to include more seating, study and plug in options

• Tinkercad and 3D printer program available to schools term 4

• Expanding Volunteer program to include development and delivery of Homework Help

Supporti

ng HSC

studen

ts

More co

mfy sea

tingCafé

U3A progra

m

Importa

nt community

facilti

es

Coordinate

visit

with

other busin

esses

in town

Book club

Babies

and books

More puppet

shows

Catalogu

e sugg

estion –

“did yo

u mea

n?”

School h

oliday

progra

ms

Bigger

DVD and CD co

llecti

on would be g

ood

Adverti

sing b

onus or c

oupons in lo

cal en

tertai

nment b

ook

Multi-functi

on space

s to al

low for s

mall gr

oup discussi

ons,

Local

artist

workshops a

nd exhibitions

Read an

d rhym

e story

time grea

t

Great c

hildren

’s secti

ons

More book ti

tles

Availa

bility o

f a book i

n a ser

ies

Better

refere

nce sec

tion – more

varie

ty

More co

mputer ac

cess

Longe

r onlin

e sess

ions

Extra

parking

iPads s

ecured

to th

e tab

les fo

r eve

ryone t

o use

Litera

cy pro

grams

Gaming a

rea fo

r tee

nagers

Yoga

with

books is m

issed

Guest sp

eake

rs

3D printer

Author visit

s and book s

ignings

Swap

recip

e hour

Creative

writi

ng for s

tudents

and ad

ults

A movie

book club

More docu

mentar

y DVDs

More ficti

on titles

Collections….What we heard you say about collections at the library?

• Increase DVD and CD collections

• Improve audio book collection

• Improve browsing of the collection (remove bottom shelves)

• Improve access to series (ensure all books in a series are available)

• Increase car magazines• Provide open

reservation shelves (like at Cardiff)

• Improve access to e-books

• Improve catalogue by introducing a “did you mean” function to searching

What we are achieving

• Over 4000 new DVDs and CDs purchased in 2014-2015, with 30,000 available in our collection

• Processes in place to capture Series and Audio books

• New car magazine – “Octane” added to Zinio e-mag platform

• Improved customer access and experience with the library’s e-products, particularly e-mags via easier login and access to products

 What we are planning in 15/16• Continued provision of new

DVDs and CDs• Open reservation shelf

project across library branches

• Improved browsing opportunities across library branches – with changes to shelving and displays

• Continue to improve access to e-resources making it easier to find items and resources

• Planning for a new Catalogue and Library Management System is underway, which will include search improvements to make it easier for our customers

Supporti

ng HSC

studen

ts

More co

mfy sea

tingCafé

U3A progra

m

Importa

nt community

facilti

es

Coordinate

visit

with

other busin

esses

in town

Book club

Babies

and books

More puppet

shows

Catalogu

e sugg

estion –

“did yo

u mea

n?”

School h

oliday

progra

ms

Bigger

DVD and CD co

llecti

on would be g

ood

Adverti

sing b

onus or c

oupons in lo

cal en

tertai

nment b

ook

Multi-functi

on space

s to al

low for s

mall gr

oup discussi

ons,

Local

artist

workshops a

nd exhibitions

Read an

d rhym

e story

time grea

t

Great c

hildren

’s secti

ons

More book ti

tles

Availa

bility o

f a book i

n a ser

ies

Better

refere

nce sec

tion – more

varie

ty

More co

mputer ac

cess

Longe

r onlin

e sess

ions

Extra

parking

iPads s

ecured

to th

e tab

les fo

r eve

ryone t

o use

Litera

cy pro

grams

Gaming a

rea fo

r tee

nagers

Yoga

with

books is m

issed

Guest sp

eake

rs

3D printer

Author visit

s and book s

ignings

Swap

recip

e hour

Creative

writi

ng for s

tudents

and ad

ults

A movie

book club

More docu

mentar

y DVDs

More ficti

on titles

Programming….• Increase visiting author

program• Increase targeted

children’s programming – puppet shows, primary aged activities, craft activities, early literacy “Paint town Read – reading egg”, gaming (online and in library for teens), work with local mothers groups

• Fantastic book clubs – particularly at Edgeworth library, movie book clubs

• Involve local artists in programming opportunities – eg exhibitions, workshops

• Expand visit to Sydney Writers Festival and other similar events

• Increase opportunities for craft workshops (adults)

• Increase programming with 3D printer

• Provide library of things – eg recipe library, toy library

• Provide Memoir Writing workshops and groups

• Provide programming opportunities to seniors

• Provide volunteering opportunities

• Promotion of events through local Entertainment Book vouchers

What we are achieving• Established a regular visiting

author program developing a new speaker program with local presenter as MC

• Tinkercad and 3D printer program available to schools in term 4

• Delivery of Seniors Program – see http://www.lakemac.com.au/services/older-people/activities

• Writing Workshops delivered with Hunter Writers Centre across branches

• Movie Book clubs and Movie Clubs at Swansea and Toronto

• Launching “Paint the Lake Read” in October with other community services

• Knitting groups at Wangi, Morisset , Belmont

 What we are planning in 15/16

• Creating opportunities for volunteers to help deliver Homework Help, Library of Things, Book clubs

• Develop Exhibition Policy for local artists ( in conjunction with Lake Mac Art Gallery)

• Provide opportunity for library book groups to attend Sydney Writers Festival

• Investigate promotion of events through local Entertainment Book vouchers

What we heard you say about programming at the library?

Supporti

ng HSC

studen

ts

More co

mfy sea

tingCafé

U3A progra

m

Importa

nt community

facilti

es

Coordinate

visit

with

other busin

esses

in town

Book club

Babies

and books

More puppet

shows

Catalogu

e sugg

estion –

“did yo

u mea

n?”

School h

oliday

progra

ms

Bigger

DVD and CD co

llecti

on would be g

ood

Adverti

sing b

onus or c

oupons in lo

cal en

tertai

nment b

ook

Multi-functi

on space

s to al

low for s

mall gr

oup discussi

ons,

Local

artist

workshops a

nd exhibitions

Read an

d rhym

e story

time grea

t

Great c

hildren

’s secti

ons

More book ti

tles

Availa

bility o

f a book i

n a ser

ies

Better

refere

nce sec

tion – more

varie

ty

More co

mputer ac

cess

Longe

r onlin

e sess

ions

Extra

parking

iPads s

ecured

to th

e tab

les fo

r eve

ryone t

o use

Litera

cy pro

grams

Gaming a

rea fo

r tee

nagers

Yoga

with

books is m

issed

Guest sp

eake

rs

3D printer

Author visit

s and book s

ignings

Swap

recip

e hour

Creative

writi

ng for s

tudents

and ad

ults

A movie

book club

More docu

mentar

y DVDs

More ficti

on titles

Facilities….What we heard you say about library facilities?Facilities – Belmont• More comfortable seating,

lounges and cushions• Meeting Room – provide

sound system in room• Introduce a café• Provide a more multi-function

space that is flexible and can adapt to different program delivery, study needs, and changes to the collection

• More computers• Introduce a technology table

with tablets – Ipads, Galaxys• Access to 3D printer• Improve Belmont library car

park – add extra parking• Consider relocating to where

there is increased pedestrian traffic

 What we are planning in 15/16• Introduction of coffee cart• Improved comfortable seating• Sound system in meeting

room • Other suggestions will be

incorporated in our planning for future years

Facilities – Edgeworth• Requires a larger library

facility to service northwest of the City

• Introduce a café• Needs public toilet facilities• No car parking facilities (have

to park at shopping centre or tavern and cross busy intersection to access)

• Lack of facilities and parking• Improved disabled access and

parking• Improve parking• Consider moving to shopping

centre• Consider meeting room

facilities• Consider exhibition space for

local artists• Relocate to better location

and facility• Provide more space for

program delivery – like BaRK program

• Improve Wi-Fi and computer access

 What we are planning in 15/16• Introduction of coffee/tea

facility• Wi-fi and computer access

improvements• Other suggestions require

major budget allocations and will be incorporated in our future plans