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Specification
Edexcel Level 2 Certificate in Logistics Operations (QCF) First registration September 2011
Edexcel competence-based qualifications
Edexcel, a Pearson company, is the UK’s largest awarding organisation offering vocational and academic qualifications and testing, to employers, training providers, colleges, schools, and other places of learning in the UK, and in over 85 countries worldwide.
Our specialist suite of qualifications include NVQs, Apprenticeships, WorkSkills, Functional Skills, Foundation Learning, as well as our exclusive range of BTECs, from entry level right through to Higher National Diplomas.
References to third party material made in this specification are made in good faith. Edexcel does not endorse, approve or accept responsibility for the content of materials, which may be subject to change, or any opinions expressed therein. (Material may include textbooks, journals, magazines and other publications and websites.)
Authorised by Martin Stretton Prepared by Natalie Muller
Publications Code N029326
All the material in this publication is copyright © Pearson Education Limited 2011
Contents
Qualification title covered by this specification 1
Key features of the Edexcel Level 2 Certificate in Logistics Operations (QCF) 2
What is the purpose and benefits of this qualification? 2
Who is this qualification for? 2
What are the potential job roles for those working towards this qualification? 3
What progression opportunities are available to learners who achieve this qualification? 3
What is the qualification structure for the Edexcel Level 2 Certificate in Logistics Operations (QCF)? 4
How is the qualification graded and assessed? 6
Skills for Logistics Assessment Guidance for qualifications on the QCF 6
Types of evidence (to be read in conjunction with the assessment guidance in Annexe D) 7
Centre recognition and approval 8
Centre recognition 8
Approvals agreement 8
Quality assurance 8
What resources are required? 8
Unit format 9
Units 11
Unit 1: Health, safety and security at work 13
Unit 2: Contribute to the provision of customer service in logistics operations 17
Unit 3: Develop effective working relationships with colleagues in logistics operations 23
Unit 4: Make an effective contribution to a business in the logistics sector 27
Unit 5: Prepare the van for driving 31
Unit 6: Protect the van and the load 35
Unit 7: Prepare the rigid vehicle for driving 39
Unit 8: Protect the rigid vehicle and the load 43
Unit 9: Prepare the articulated or draw bar vehicle for driving 47
Unit 10: Protect the articulated or draw bar vehicle and the load 51
Unit 11: Obtain information on the collection and/or delivery of loads 55
Unit 12: Pick goods in logistics operations 59
Unit 13: Wrap and pack goods in logistics operations 63
Unit 14: Place goods in storage in logistics operations 67
Unit 15: Release vehicles for daily tasks 71
Unit 16: Identify suitable collection or delivery points 75
Unit 17: Monitor vehicle movements 79
Further information 83
Useful publications 83
How to obtain National Occupational Standards 83
Professional development and training 84
Annexe A: Progression pathways 85
The Edexcel qualification framework for the Logistics Operations sector 85
Annexe B: Quality assurance 89
Key principles of quality assurance 89
Quality assurance processes 89
Annexe C: Centre certification and registration 91
What are the access arrangements and special considerations for the qualifications in this specification? 91
Annexe D: Skills for Logistics Assessment Guidance for qualifications on the QCF 93
N029326 –
Spec
ific
ation –
Edex
cel Le
vel 2 C
ertifica
te in L
ogis
tics
Oper
ations
(QC
F) –
Iss
ue
1 –
Sep
tem
ber
2011
© P
ears
on E
duca
tion L
imited
2011
1
Qual
ific
atio
n t
itle
cov
ered
by
this
spec
ific
atio
n
This
spec
ific
atio
n g
ives
you t
he
info
rmation y
ou n
eed t
o o
ffer
the
Edex
cel Le
vel 2 C
ertifica
te in L
ogis
tics
Oper
atio
ns
(QCF)
:
Qu
alifi
cati
on
tit
le
Qu
alifi
cati
on
N
um
ber
(QN
) A
ccre
dit
ati
on
st
art
date
Edex
cel Le
vel 2 C
ertifica
te in L
ogis
tics
Oper
atio
ns
(QCF)
600/2
945/6
01/0
9/2
011
This
qual
ific
atio
n h
as
bee
n a
ccre
dited
within
the
Qual
ific
ations
and C
redit F
ram
ework
(Q
CF)
and is
elig
ible
for
public
fundin
g a
s det
erm
ined
by
the
Dep
artm
ent
for
Educa
tion (
DfE
) under
Sec
tion 9
6 o
f th
e Le
arnin
g a
nd S
kills
Act
2000.
The
qual
ific
atio
n t
itle
lis
ted a
bove
fea
ture
s in
the
fundin
g lis
ts p
ublis
hed
annual
ly b
y th
e D
fE a
nd t
he
regula
rly
updat
ed w
ebsi
te.
It w
ill a
lso a
ppea
r on t
he
Learn
ing A
im R
efer
ence
Applic
ation (
LARA),
wher
e re
leva
nt.
You s
hould
use
the
QCF
Qualif
icat
ion N
um
ber
(Q
N),
when
you w
ish t
o s
eek
public
fundin
g f
or
your
lear
ner
s. E
ach
unit w
ithin
a
qual
ific
ation w
ill a
lso h
ave
a u
niq
ue
QC
F re
fere
nce
num
ber
, w
hic
h is
liste
d in t
his
spec
ific
ation.
The
QCF
qual
ific
atio
n t
itle
and u
nit r
efer
ence
num
ber
s w
ill a
ppea
r on t
he
lear
ner
s’ f
inal
cer
tifica
tion d
ocu
men
t. L
earn
ers
nee
d t
o
be
made
aw
are
of th
is w
hen
they
are
rec
ruited
by
the
centr
e an
d r
egis
tere
d w
ith E
dex
cel.
N029326 – Specification – Edexcel Level 2 Certificate in Logistics Operations (QCF) – Issue 1 – September 2011 © Pearson Education Limited 2011
2
Key features of the Edexcel Level 2 Certificate in Logistics Operations (QCF)
This qualification:
is nationally recognised
is based on the National Occupational Standards (NOS) within the Skills for Logistics sector. The NOS, Assessment Guidance and qualification structure are owned by Skills for Logistics, the Sector Skills Council for the UK freight logistics industries.
The Edexcel Level 2 Certificate in Logistics Operations (QCF), has been approved as a component within the Logistics Operations Intermediate Apprenticeship framework.
What is the purpose and benefits of this qualification?
This qualification has been developed at the request of employers within the sector as a means of attracting, developing and keeping new talent in their respective businesses.
This qualification offers employers the opportunity to prepare their workforce for up-skilling to Level 3 in jobs such as driving goods vehicles, traffic office, warehousing.
Learners will have the opportunity to develop their skills and knowledge at Level 2 whilst working in the various parts of the logistics business. This will enable them to better understand which part of the sector they want to specialise in.
Who is this qualification for?
This qualification is for all learners aged 16 and above who are capable of reaching the required standards.
Edexcel’s policy is that the qualification should:
be free from any barriers that restrict access and progression
ensure equality of opportunity for all wishing to access the qualification(s).
N029326 – Specification – Edexcel Level 2 Certificate in Logistics Operations (QCF) – Issue 1 – September 2011 © Pearson Education Limited 2011
3
What are the potential job roles for those working towards this qualification?
Logistics Operative
What progression opportunities are available to learners who achieve this qualification?
Progression routes include the Edexcel Level 3 Certificate in Logistics Operations (QCF), Edexcel Level 3 Diploma in Warehousing and Storage (QCF), Edexcel Level 3 Certificate in Traffic Office (QCF), Edexcel Level 3 Diploma in Driving Goods Vehicles (QCF) or Edexcel Level 3 NVQ Certificate in Management (QCF).
Further information is available in Annexe A.
N029326 – Specification – Edexcel Level 2 Certificate in Logistics Operations (QCF) – Issue 1 – September 2011 © Pearson Education Limited 2011
4
What is the qualification structure for the Edexcel Level 2 Certificate in Logistics Operations (QCF)?
Individual units can be found in the Units section.
To achieve this qualification, learners must achieve a minimum of twenty credits. Thirteen credits from the mandatory units, a minimum of two credits from Optional Group 1, three credits from Optional Group 2 and two credits from Optional Group 3.
Unit number
Reference number
Unit title Credit Level
Mandatory units (all credits)
1 K/502/1072 Health, safety and security at work 3 2
2 Y/601/7920 Contribute to the provision of customer
service in logistics operations 3 2
3 H/601/7919 Develop effective working relationships
with colleagues in logistics operations 4 2
4 Y/601/9456 Make an effective contribution to a
business in the logistics sector 3 2
Optional Group 1 (min 2 credits)
5 R/602/2842 Prepare the van for driving 2 2
6 K/602/2846 Protect the van and the load 2 2
7 K/602/2832 Prepare the rigid vehicle for driving 2 2
8 M/602/2833 Protect the rigid vehicle and the load 2 2
9 T/602/2722 Prepare the articulated or draw bar vehicle for driving
2 2
10 J/602/2739 Protect the articulated or draw bar vehicle and the load
2 2
11 A/601/9451 Obtain information on the collection and/or delivery of loads
2 2
Optional group 2 (min 3 credits)
12 R/601/7916 Pick goods in logistics operations 3 2
13 Y/601/7917 Wrap and pack goods in logistics operations
3 2
14 T/601/7925 Place goods in storage in logistics operations
4 2
N029326 – Specification – Edexcel Level 2 Certificate in Logistics Operations (QCF) – Issue 1 – September 2011 © Pearson Education Limited 2011
5
Unit number
Reference number
Unit title Credit Level
Optional group 3 (min 2 credits)
15 D/601/7174 Release vehicles for daily tasks 2 2
16 R/601/7172 Identify suitable collection or delivery points
2 2
17 M/601/7180 Monitor vehicle movements 2 2
N029326 – Specification – Edexcel Level 2 Certificate in Logistics Operations (QCF) – Issue 1 – September 2011 © Pearson Education Limited 2011
6
How is the qualification graded and assessed?
The overall grade for the qualification is a ‘pass’. The learner must achieve all the required units within the specified qualification structure.
To pass a unit the learner must:
achieve all the specified learning outcomes
satisfy all the assessment criteria by providing sufficient and valid evidence for each criterion
show that the evidence is their own.
The qualifications are designed to be assessed:
in the workplace or
in conditions resembling the workplace, as specified in the assessment requirements/strategy for the sector, or
as part of a training programme.
Skills for Logistics Assessment Guidance for qualifications on the QCF
The Skills for Logistics Assessment Guidance for qualifications on the QCF can be found in Annexe D. The Assessment Guidance includes details on: criteria for defining realistic working environments
roles and occupational competence of assessors, expert witnesses, internal verifiers and standards verifiers
quality control of assessment.
Evidence of competence may come from:
current practice where evidence is generated from a current job role
a programme of development where evidence comes from assessment opportunities built into a learning/training programme whether at or away from the workplace
the Recognition of Prior Learning (RPL) where a learner can demonstrate that they can meet the assessment criteria within a unit through knowledge, understanding or skills they already possess without undertaking a course of learning. They must submit sufficient, reliable and valid evidence for internal and standards verification purposes. RPL is acceptable for accrediting a unit, several units or a whole qualification
a combination of these.
N029326 – Specification – Edexcel Level 2 Certificate in Logistics Operations (QCF) – Issue 1 – September 2011 © Pearson Education Limited 2011
7
It is important that the evidence is:
Valid relevant to the standards for which competence is claimed
Authentic produced by the learner
Current sufficiently recent to create confidence that the same skill, understanding or knowledge persist at the time of the claim
Reliable indicates that the learner can consistently perform at this level
Sufficient fully meets the requirements of the standards.
Types of evidence (to be read in conjunction with the assessment guidance in Annexe D)
To successfully achieve a unit the learner must gather evidence which shows that they have met the required standard in the assessment criteria. Evidence can take a variety of different forms including the examples below. Centres should refer to the assessment guidance for information about which of the following are permissible.
direct observation of the learner’s performance by their assessor (O)
outcomes from oral or written questioning (Q&A)
products of the learner’s work (P)
personal statements and/or reflective accounts (RA)
outcomes from simulation, where permitted by the assessment strategy (S)
professional discussion (PD)
assignment, project/case studies (A)
authentic statements/witness testimony (WT)
expert witness testimony (EWT)
evidence of Recognition of Prior Learning (RPL).
The abbreviations may be used for cross-referencing purposes.
Learners can use one piece of evidence to prove their knowledge, skills and understanding across different assessment criteria and/or across different units. It is, therefore, not necessary for learners to have each assessment criterion assessed separately. Learners should be encouraged to reference the assessment criteria to which the evidence relates.
Evidence must be made available to the assessor, internal verifier and Edexcel standards verifier. A range of recording documents is available on the Edexcel website www.edexcel.com. Alternatively, centres may develop their own.
N029326 – Specification – Edexcel Level 2 Certificate in Logistics Operations (QCF) – Issue 1 – September 2011 © Pearson Education Limited 2011
8
Centre recognition and approval
Centre recognition
Centres that have not previously offered Edexcel qualifications need to apply for and be granted centre recognition as part of the process for approval to offer individual qualifications. New centres must complete both a centre recognition approval application and a qualification approval application.
Existing centres will be given ‘automatic approval’ for a new qualification if they are already approved for a qualification that is being replaced by the new qualification and the conditions for automatic approval are met. Centres already holding Edexcel approval are able to gain qualification approval for a different level or different sector via Edexcel online.
Approvals agreement
All centres are required to enter into an approvals agreement which is a formal commitment by the head or principal of a centre to meet all the requirements of the specification and any linked codes or regulations. Edexcel will act to protect the integrity of the awarding of qualifications, if centres do not comply with the agreement. This could result in the suspension of certification or withdrawal of approval.
Quality assurance
Detailed information on Edexcel’s quality assurance processes is given in Annexe B.
What resources are required?
This qualification is designed to support learners working in the Warehousing and Storage sector. Physical resources need to support the delivery of this qualification and the assessment of the learning outcomes and must be of industry standard. Centres must meet any specific resource requirements outlined in Annexe D: Skills for Logistics Assessment Guidance for Qualifications in the QCF.
N029326 – Specification – Edexcel Level 2 Certificate in Logistics Operations (QCF) – Issue 1 – September 2011 © Pearson Education Limited 2011
9
Unit format
Each unit in this specification contains the following sections.
Unit title:
Unit reference number:
QCF level:
Credit value:
Guided learning hours:
Unit summary:
Assessment requirements/evidence requirements:
Assessment methodology:
Learning outcomes:
Assessment criteria:
Evidence type:
Portfolio reference:
Date:
The unit title is approved on the QCF and this form of words will appear on the learner’s Notification of Performance (NOP).
All units and qualifications within the QCF have a level assigned to them, which represents the level of achievement. There are nine levels of achievement, from Entry level to level 8. The level of the unit has been informed by the QCF level descriptors and, where appropriate, the NOS and/or other sector/professional.
All units have a credit value. The minimum credit value is one, and credits can only be awarded in whole numbers. Learners will be awarded credits when they achieve the unit.
A notional measure of the substance of a qualification. It includes an estimate of the time that might be allocated to direct teaching or instruction, together with other structured learning time, such as directed assignments, assessments on the job or supported individual study and practice. It excludes learner-initiated private study.
This provides a summary of the purpose of the unit.
The assessment/evidence requirements are determined by the SSC. Learners must provide evidence for each of the requirements stated in this section.
Learning outcomes state exactly what a learner should know, understand or be able to do as a result of completing a unit.
The assessment criteria of a unit specify the standard a learner is expected to meet to demonstrate that a learning outcome, or a set of learning outcomes, has been achieved.
Learners must reference the type of evidence they have and where it is available for quality assurance purposes. The learner can enter the relevant key and a reference. Alternatively, the learner and/or centre can devise their own referencing system.
This provides a summary of the assessment methodology to be used for the unit.
The learner should use this box to indicate where the evidence can be obtained eg portfolio page number.
The learner should give the date when the evidence has been provided.
This code is a unique reference number for the unit.
N029326 – Specification – Edexcel Level 2 Certificate in Logistics Operations (QCF) – Issue 1 – September 2011 © Pearson Education Limited 2011
10
N029326 – Specification – Edexcel Level 2 Certificate in Logistics Operations (QCF) – Issue 1 – September 2011 © Pearson Education Limited 2011
11
Units
N029326 – Specification – Edexcel Level 2 Certificate in Logistics Operations (QCF) – Issue 1 – September 2011 © Pearson Education Limited 2011
12
N029326 – Specification – Edexcel Level 2 Certificate in Logistics Operations (QCF) – Issue 1 – September 2011 © Pearson Education Limited 2011
13
Unit 1: Health, safety and security at work
Unit reference number: K/502/1072
QCF level: 2
Credit value: 3
Guided learning hours: 20
Unit summary
This unit is for those who take responsibility for their own health, safety and security in the workplace, and monitor the workplace for hazards. The job role involves contributing to the safety and security in the workplace, taking action in the event of an incident, raising the alarm, following correct procedures for shut down and evacuation, using emergency equipment correctly and safely, and monitoring the workplace for hazards.
Assessment requirements/evidence requirements
Assessment should be in the work place as much as possible.
Assessment methodology
This unit is assessed in the workplace, in conditions resembling the workplace and/or in a formal learning environment as appropriate.
The types of evidence that are presented for assessment and the submission date can be entered against each assessment criterion. Alternatively, centre documentation should be used to record this information.
N029326 –
Spec
ific
ation –
Edex
cel Le
vel 2 C
ertifica
te in L
ogis
tics
Oper
ations
(QC
F) –
Iss
ue
1 –
Sep
tem
ber
2011
© P
ears
on E
duca
tion L
imited
2011
14
Lear
nin
g ou
tcom
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.1
Tak
e appro
priat
e act
ion in t
he
even
t of fire
, em
ergen
cies
or
acc
iden
ts
1.2
Id
entify
wher
e ala
rms,
em
ergen
cy e
xits
, es
cape
route
s, e
mer
gen
cy e
quip
men
t an
d
asse
mbly
poin
ts a
re loca
ted
1.3
D
emonst
rate
saf
e an
d a
ppro
priat
e use
of
emer
gen
cy e
quip
men
t
1.4
D
istinguis
h b
etw
een d
iffe
rent
alarm
sounds
1.5
Com
ply
with e
quip
men
t oper
atin
g p
roce
dure
s an
d m
anufa
cture
rs inst
ruct
ions
1.6
D
emonst
rate
saf
e handlin
g a
nd lifting
tech
niq
ues
1.7
D
emonst
rate
corr
ect
use
and m
ainte
nan
ce o
f an
y pro
tect
ive
cloth
ing a
nd/o
r eq
uip
men
t
1.8
Com
ply
with p
erso
nal re
sponsi
bili
ties
under
th
e H
ealth &
Safe
ty a
t W
ork
Act
/ C
OSH
H
1
Be
able
to w
ork
safe
ly
1.9
Id
entify
who t
he
nom
inat
ed first
aid
ers
are
N029326 –
Spec
ific
ation –
Edex
cel Le
vel 2 C
ertifica
te in L
ogis
tics
Oper
ations
(QC
F) –
Iss
ue
1 –
Sep
tem
ber
2011
© P
ears
on E
duca
tion L
imited
2011
15
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
2.1
Id
entify
haza
rdous
subst
ance
s th
at a
re u
sed
in t
he
work
pla
ce a
nd d
emonst
rate
met
hods
of
mak
ing t
hem
saf
e or
reduci
ng t
hei
r dan
ger
in
the
even
t of an
acc
iden
t
2.2
Id
entify
haza
rds
pose
d b
y m
ach
iner
y th
at is
use
d in t
he
work
pla
ce a
nd d
emonst
rate
m
ethods
of m
aki
ng s
afe
or
reduci
ng t
hei
r dan
ger
in t
he
even
t of an
acc
iden
t
2.3
D
emonst
rate
how
to h
andle
and s
tore
haz
ardous
subst
ance
s in
cludin
g d
ebris
2.4
D
emonst
rate
how
to s
tore
mate
rial
s an
d
equip
men
t
2.5
Exp
lain
what
the
most
lik
ely
acc
iden
ts a
nd
emer
gen
cies
in t
he
work
pla
ce a
re a
nd h
ow
to
dea
l w
ith t
hem
2
Be
able
to m
onitor
the
work
pla
ce
for
haz
ards
2.6
Com
ply
with p
erso
nal re
sponsi
bili
ties
under
th
e CO
SH
H (
Contr
ol of Subst
ance
s H
azar
dous
to H
ealth)
N029326 –
Spec
ific
ation –
Edex
cel Le
vel 2 C
ertifica
te in L
ogis
tics
Oper
ations
(QC
F) –
Iss
ue
1 –
Sep
tem
ber
2011
© P
ears
on E
duca
tion L
imited
2011
16
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
3.1
O
utlin
e an
d c
om
ply
with t
he
org
anis
atio
n’s
ru
les,
codes
, guid
elin
es a
nd s
tandar
ds
rela
ting t
o s
ecurity
3
Be
able
to c
ontr
ibute
to
work
pla
ce s
ecurity
3.2
Exp
lain
how
to d
eal w
ith loss
of pro
per
ty
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
N029326 – Specification – Edexcel Level 2 Certificate in Logistics Operations (QCF) – Issue 1 – September 2011 © Pearson Education Limited 2011
17
Unit 2: Contribute to the provision of customer service in logistics operations
Unit reference number: Y/601/7920
QCF level: 2
Credit value: 3
Guided learning hours: 18
Unit summary
This unit is about creating and maintaining customer satisfaction and developing relationships through effective communication. It includes understanding business and customer confidentiality, the organisation’s image and the limits of own authority when dealing with customers.
This unit is relevant to those who work in the logistics sector who work both individually and as part of a team.
Assessment methodology
This unit is assessed in the workplace, in conditions resembling the workplace and/or in a formal learning environment as appropriate.
The types of evidence that are presented for assessment and the submission date can be entered against each assessment criterion. Alternatively, centre documentation should be used to record this information.
N029326 –
Spec
ific
ation –
Edex
cel Le
vel 2 C
ertifica
te in L
ogis
tics
Oper
ations
(QC
F) –
Iss
ue
1 –
Sep
tem
ber
2011
© P
ears
on E
duca
tion L
imited
2011
18
Lear
nin
g ou
tcom
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.1
Exp
lain
the
rele
vant
org
anis
atio
nal
polic
ies
and p
roce
dure
s, in r
elat
ion t
o t
he
pro
visi
on o
f cu
stom
er s
ervi
ces
in logis
tics
oper
atio
ns,
that
re
late
to:
–
hea
lth,
safe
ty a
nd s
ecurity
–
per
sonal
pro
tect
ive
equip
men
t
–
mai
nta
inin
g e
ffec
tive
cust
om
er r
elat
ions
–
per
sonal
appea
rance
and h
ygie
ne
–
report
ing p
roce
dure
s an
d s
yste
ms
–
reco
rdin
g info
rmation
–
confiden
tialit
y
–
com
pla
ints
1.2
D
escr
ibe
diffe
rent
types
of
cust
om
ers
in
rela
tion t
o o
wn o
rgan
isat
ion
1.3
D
escr
ibe
the
import
ance
of
–
pro
moting t
he
org
anis
atio
n’s
im
age
posi
tive
ly
–
effe
ctiv
e co
mm
unic
ation
–
good c
ust
om
er s
ervi
ce
1
Know
how
to c
ontr
ibute
to t
he
pro
visi
on o
f cu
stom
er s
ervi
ces
in
logis
tics
oper
atio
ns
1.4
Id
entify
the
serv
ices
ava
ilable
to c
ust
om
ers
in
ow
n o
rgan
isat
ion
N029326 –
Spec
ific
ation –
Edex
cel Le
vel 2 C
ertifica
te in L
ogis
tics
Oper
ations
(QC
F) –
Iss
ue
1 –
Sep
tem
ber
2011
© P
ears
on E
duca
tion L
imited
2011
19
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.5
D
escr
ibe
the
implic
atio
ns
of:
–
a neg
ativ
e im
age
on y
our
org
anis
atio
n
–
poor
com
munic
atio
n
–
poor
cust
om
er s
ervi
ce
1.6
D
escr
ibe:
–
ow
n r
ole
in d
ealin
g w
ith c
ust
om
er
com
pla
ints
and
–
the
limits
of
your
resp
onsi
bili
ty
1.7
Id
entify
who t
o r
eport
to w
hen
you a
re
unab
le t
o d
eal w
ith a
cust
om
er e
nquiry
or
reques
t
N029326 –
Spec
ific
ation –
Edex
cel Le
vel 2 C
ertifica
te in L
ogis
tics
Oper
ations
(QC
F) –
Iss
ue
1 –
Sep
tem
ber
2011
© P
ears
on E
duca
tion L
imited
2011
20
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
2
Be
able
to c
ontr
ibute
to t
he
pro
visi
on o
f cu
stom
er s
ervi
ces
in
logis
tics
oper
atio
ns
2.1
–
Fo
llow
all
org
anis
atio
nal
polic
ies
and
pro
cedure
s, in r
elat
ion t
o c
ontr
ibuting t
o
cust
om
er s
ervi
ces
in logis
tics
oper
atio
ns,
th
at r
elat
e to
:
–
hea
lth,
safe
ty a
nd s
ecurity
–
per
sonal
pro
tect
ive
equip
men
t
–
mai
nta
inin
g e
ffec
tive
cust
om
er r
elat
ions
–
per
sonal
appea
rance
and h
ygie
ne
–
report
ing p
roce
dure
s an
d s
yste
ms
–
reco
rdin
g info
rmation
–
confiden
tialit
y
–
com
pla
ints
2.2
D
evel
op p
osi
tive
rel
ationsh
ips
with c
ust
om
ers
2.3
Ensu
re t
hat
ow
n p
erso
nal
appea
rance
and
hyg
iene
mee
t org
anis
atio
nal
polic
ies
and
stan
dar
ds
2.4
Com
munic
ate
effe
ctiv
ely
with c
ust
om
ers
2.5
Ensu
re t
hat
all in
form
atio
n a
vaila
ble
is
up-t
o-
dat
e an
d a
ccura
te
2.6
Id
entify
cust
om
er n
eeds
2.7
D
eal ef
fect
ivel
y w
ith c
ust
om
er e
nquirie
s
2.8
Ensu
re t
he
cust
om
er is
pro
mptly
info
rmed
of
any
act
ion t
hat
is
take
n
N029326 –
Spec
ific
ation –
Edex
cel Le
vel 2 C
ertifica
te in L
ogis
tics
Oper
ations
(QC
F) –
Iss
ue
1 –
Sep
tem
ber
2011
© P
ears
on E
duca
tion L
imited
2011
21
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
2.9
M
ainta
in c
ust
om
er c
onfiden
tial
ity
2.1
0
Updat
e cu
stom
er r
ecord
s ac
cura
tely
2.1
1
Rec
ord
cust
om
er e
nquirie
s an
d o
utc
om
es
accu
rate
ly u
sing t
he
org
anis
atio
n’s
pro
cedure
s and s
yste
ms
2.1
2
Dea
l w
ith c
ust
om
er c
om
pla
ints
effec
tive
ly
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
N029326 – Specification – Edexcel Level 2 Certificate in Logistics Operations (QCF) – Issue 1 – September 2011 © Pearson Education Limited 2011
22
N029326 – Specification – Edexcel Level 2 Certificate in Logistics Operations (QCF) – Issue 1 – September 2011 © Pearson Education Limited 2011
23
Unit 3: Develop effective working relationships with colleagues in logistics operations
Unit reference number: H/601/7919
QCF level: 2
Credit value: 4
Guided learning hours: 15
Unit summary
This unit is about developing working relationships with those on various contracts of employment working in logistics operations. It deals with supporting colleagues and when to seek support from others, and methods for reducing conflicts with others.
This unit is aimed at operatives in logistics operations who could, for example, be working in warehousing and storage, transport or freight forwarding.
Assessment methodology
This unit is assessed in the workplace, in conditions resembling the workplace and/or in a formal learning environment as appropriate.
The types of evidence that are presented for assessment and the submission date can be entered against each assessment criterion. Alternatively, centre documentation should be used to record this information.
N029326 –
Spec
ific
ation –
Edex
cel Le
vel 2 C
ertifica
te in L
ogis
tics
Oper
ations
(QC
F) –
Iss
ue
1 –
Sep
tem
ber
2011
© P
ears
on E
duca
tion L
imited
2011
24
Lear
nin
g ou
tcom
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.1
Exp
lain
the
rele
vant
org
anis
atio
nal
polic
ies
and p
roce
dure
s fo
r dev
elopin
g e
ffec
tive
w
ork
ing r
elat
ionsh
ips
in logis
tics
oper
atio
ns
that
rel
ate
to:
–
hea
lth,
safe
ty a
nd s
ecurity
–
qual
ity
standar
ds
–
confiden
tialit
y
–
equal
ity
and d
iver
sity
1.2
D
escr
ibe
ow
n r
ole
s and r
esponsi
bili
ties
and
those
of co
lleag
ue
1.3
Exp
lain
the
import
ance
of
good
com
munic
atio
n m
ethods
1.4
Exp
lain
the
import
ance
of
feed
bac
k to
im
pro
ve w
ork
per
form
ance
1.5
Exp
lain
how
to iden
tify
lea
rnin
g n
eeds
and
the
opport
unitie
s fo
r le
arnin
g t
hat
are
av
aila
ble
1
Know
how
to d
evel
op e
ffec
tive
w
ork
ing r
elat
ionsh
ips
with
colle
agues
in logis
tics
oper
atio
ns
1.6
Exp
lain
how
to d
eal co
nst
ruct
ivel
y w
ith
mis
under
stan
din
gs
and d
ifficu
ltie
s th
at c
an
aris
e in
work
ing r
elat
ionsh
ips
N029326 –
Spec
ific
ation –
Edex
cel Le
vel 2 C
ertifica
te in L
ogis
tics
Oper
ations
(QC
F) –
Iss
ue
1 –
Sep
tem
ber
2011
© P
ears
on E
duca
tion L
imited
2011
25
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
2.1
Com
munic
ate
with c
olle
agues
eff
ective
ly
2.2
Confirm
task
s, p
riorities
and r
esponsi
bili
ties
cl
early
and a
ccura
tely
with c
olle
agues
2.3
Res
pond t
o r
eques
ts fro
m c
olle
agues
that
fal
l w
ithin
your
resp
onsi
bili
ty
2.4
Rep
ort
any
circ
um
stance
s th
at p
reve
nt
the
achie
vem
ent
of qualit
y st
andar
ds
2.5
O
bta
in info
rmat
ion a
nd a
ssis
tance
fro
m
colle
agues
2.6
See
k re
leva
nt
feed
back
on w
ork
ac
hie
vem
ents
and p
erfo
rman
ce f
rom
rel
evan
t peo
ple
2.7
D
eter
min
e ow
n lea
rnin
g n
eeds
bas
ed o
n
feed
back
and o
bse
rvation o
f ow
n
per
form
ance
2
Be
able
to d
evel
op e
ffec
tive
w
ork
ing r
elat
ionsh
ips
with
colle
agues
in logis
tics
oper
atio
ns
2.8
Agre
e a
lear
nin
g p
lan t
hat
outlin
es r
ealis
tic
dev
elopm
ent
opport
unitie
s an
d t
imes
cale
s
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
N029326 – Specification – Edexcel Level 2 Certificate in Logistics Operations (QCF) – Issue 1 – September 2011 © Pearson Education Limited 2011
26
N029326 – Specification – Edexcel Level 2 Certificate in Logistics Operations (QCF) – Issue 1 – September 2011 © Pearson Education Limited 2011
27
Unit 4: Make an effective contribution to a business in the logistics sector
Unit reference number: Y/601/9456
QCF level: 2
Credit value: 3
Guided learning hours: 10
Unit summary
This unit is about understanding the organisation’s aims and procedures. It covers identifying individual and group targets, requirements and responsibilities. It is about helping colleagues and knowing how to communicate with others. It requires those working in the logistics sector to be aware of how they can improve their own performance.
This unit is relevant to all those working in the logistics sector who work both individually or as part of a team.
Assessment methodology
This unit is assessed in the workplace, in conditions resembling the workplace and/or in a formal learning environment as appropriate.
The types of evidence that are presented for assessment and the submission date can be entered against each assessment criterion. Alternatively, centre documentation should be used to record this information.
N029326 –
Spec
ific
ation –
Edex
cel Le
vel 2 C
ertifica
te in L
ogis
tics
Oper
ations
(QC
F) –
Iss
ue
1 –
Sep
tem
ber
2011
© P
ears
on E
duca
tion L
imited
2011
28
Lear
nin
g ou
tcom
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.1
Exp
lain
the
rele
vant
org
anis
atio
nal
polic
ies
and p
roce
dure
s, in r
elat
ion t
o m
akin
g a
n
effe
ctiv
e co
ntr
ibution t
o a
busi
nes
s in
the
logis
tics
sec
tor,
that
rel
ate
to:
–
hea
lth,
safe
ty a
nd s
ecurity
–
per
sonal
pro
tect
ive
equip
men
t
–
your
work
role
–
qual
ity
standar
ds
1.2
Id
entify
ow
n r
eport
ing lin
e an
d t
he
work
role
s of
colle
agues
1.3
D
escr
ibe
met
hods
for
impro
ving p
erso
nal
w
ork
per
form
ance
1.4
D
escr
ibe
met
hods
for
iden
tify
ing lea
rnin
g
nee
ds
1.5
Exp
lain
the
import
ance
of
support
ing
colle
agues
and t
he
diffe
rence
it
mak
es t
o
pro
duct
ivity
1
Know
how
to m
ake
an e
ffec
tive
co
ntr
ibution t
o a
busi
nes
s in
the
logis
tics
sec
tor
1.6
D
escr
ibe
how
mis
under
stan
din
gs
and c
onflic
t in
work
ing r
elationsh
ips
may
be
reso
lved
co
nst
ruct
ivel
y
N029326 –
Spec
ific
ation –
Edex
cel Le
vel 2 C
ertifica
te in L
ogis
tics
Oper
ations
(QC
F) –
Iss
ue
1 –
Sep
tem
ber
2011
© P
ears
on E
duca
tion L
imited
2011
29
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
2
Be
able
to m
ake
an e
ffec
tive
co
ntr
ibution t
o a
busi
nes
s in
the
logis
tics
sec
tor
2.1
Fo
llow
all
org
anis
atio
nal
polic
ies
and
pro
cedure
s, in r
elat
ion t
o m
akin
g a
n e
ffec
tive
co
ntr
ibution t
o a
busi
nes
s in
the
logis
tics
se
ctor,
that
rela
te t
o:
–
hea
lth,
safe
ty a
nd s
ecurity
–
per
sonal
pro
tect
ive
cloth
ing
–
ow
n w
ork
role
–
qual
ity
standar
ds
2.2
Com
munic
ate
effe
ctiv
ely
with o
ther
s
2.3
Confirm
task
s, p
riorities
and r
esponsi
bili
ties
w
ith a
n a
ppro
priat
e per
son
2.4
Pe
rform
work
tas
ks in w
ays
that
are
consi
sten
t w
ith g
ood p
ract
ice
in t
he
org
anis
atio
n
2.5
Ensu
re t
hat:
–
per
sonal
appea
rance
and h
ygie
ne
–
equip
men
t
–
work
are
a
are
main
tain
ed in a
ccord
ance
with
org
anis
atio
nal
req
uirem
ents
2.6
Id
entify
ow
n lea
rnin
g n
eeds
from
fee
dback
obta
ined
fro
m a
ppro
priat
e peo
ple
N029326 –
Spec
ific
ation –
Edex
cel Le
vel 2 C
ertifica
te in L
ogis
tics
Oper
ations
(QC
F) –
Iss
ue
1 –
Sep
tem
ber
2011
© P
ears
on E
duca
tion L
imited
2011
30
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
2.7
Agre
e a
lear
nin
g p
lan t
hat
is
real
istic,
with a
n
appro
priat
e per
son
2.8
Pr
om
ptly
act
ion r
eques
ts fro
m o
ther
s th
at
fall
within
ow
n r
esponsi
bili
ty
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
N029326 – Specification – Edexcel Level 2 Certificate in Logistics Operations (QCF) – Issue 1 – September 2011 © Pearson Education Limited 2011
31
Unit 5: Prepare the van for driving
Unit reference number: R/602/2842
QCF level: 2
Credit value: 2
Guided learning hours: 10
Unit summary
This unit is about checking a van before driving it on the public road. It covers the physical checks that a driver needs to make and the documentation that they need to complete to comply with legal and organisational requirements before the start of each driving duty.
This unit is relevant to drivers of vans or those who are responsible for vans within logistics organisations.
Assessment methodology
This unit is assessed in the workplace, in conditions resembling the workplace and/or in a formal learning environment as appropriate.
The types of evidence that are presented for assessment and the submission date can be entered against each assessment criterion. Alternatively, centre documentation should be used to record this information.
N029326 –
Spec
ific
ation –
Edex
cel Le
vel 2 C
ertifica
te in L
ogis
tics
Oper
ations
(QC
F) –
Iss
ue
1 –
Sep
tem
ber
2011
© P
ears
on E
duca
tion L
imited
2011
32
Lear
nin
g ou
tcom
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Know
how
to p
repar
e th
e va
n f
or
drivi
ng
1.1
Exp
lain
the
rele
vant
org
anis
atio
nal
polic
ies
and p
roce
dure
s, in r
elat
ion t
o p
repar
ing t
he
van f
or
drivi
ng,
that
rel
ate
to:
–
hea
lth,
safe
ty a
nd s
ecurity
–
legal
req
uirem
ents
–
oper
atin
g r
equirem
ents
1.2
Exp
lain
how
to c
hec
k th
at t
he
van h
as
suff
icie
nt
fuel
, ad
ditiv
es a
nd w
ater
1.3
Exp
lain
the
oper
atio
n o
f th
e va
n inst
rum
ents
an
d c
ontr
ols
to incl
ude:
–
How
to c
hec
k th
e ve
hic
le s
yste
ms
–
How
to c
hec
k in
stru
men
ts,
contr
ols
, gau
ges
and v
ehic
le s
yste
ms
–
Indic
ations
of el
ectr
ical
or
mec
han
ical
pro
ble
ms
1.4
Exp
lain
the
resp
onsi
bili
ties
of th
e dri
ver
for
the
van a
nd t
he
load
1.5
Exp
lain
the
org
anis
ational
pro
cedure
s fo
r re
port
ing d
efec
ts incl
udin
g info
rmat
ion o
n
pre
viousl
y re
port
ed p
roble
ms
with t
he
van
1.6
Exp
lain
how
to o
bta
in info
rmat
ion o
n
pre
viousl
y re
port
ed p
roble
ms
with t
he
van
1.7
Exp
lain
whic
h p
erso
n(s
) is
off
icia
lly
resp
onsi
ble
for
rele
asi
ng t
he
van
N029326 –
Spec
ific
ation –
Edex
cel Le
vel 2 C
ertifica
te in L
ogis
tics
Oper
ations
(QC
F) –
Iss
ue
1 –
Sep
tem
ber
2011
© P
ears
on E
duca
tion L
imited
2011
33
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.8
Id
entify
pro
ble
ms
that
can o
ccur
when
pre
par
ing t
he
van for
drivi
ng
1.9
Exp
lain
the
appro
priat
e act
ion t
o t
ake
, in
ord
er t
o d
eal w
ith iden
tified
pro
ble
ms
2
Be
able
to p
repar
e th
e va
n for
drivi
ng
2.1
Fo
llow
all
org
anis
atio
nal
polic
ies
and
pro
cedure
s, in r
elat
ion t
o p
reparing t
he
van
for
drivi
ng,
that
rel
ate
to:
–
hea
lth,
safe
ty a
nd s
ecurity
–
legal
req
uirem
ents
–
oper
atin
g r
equirem
ents
2.2
Chec
k th
e ve
hic
le a
nd v
ehic
le s
yste
ms
to
ensu
re t
he
van is
legal and r
oadw
ort
hy
2.3
Car
ry o
ut
adju
stm
ents
to t
he:
–
stee
ring w
hee
l
–
mirro
rs
–
seat
for
optim
um
contr
ol, o
bse
rvat
ion a
nd c
om
fort
2.4
Chec
k th
e va
n h
as
suffic
ient:
–
fuel
–
additiv
es
–
oil
–
wat
er
N029326 –
Spec
ific
ation –
Edex
cel Le
vel 2 C
ertifica
te in L
ogis
tics
Oper
ations
(QC
F) –
Iss
ue
1 –
Sep
tem
ber
2011
© P
ears
on E
duca
tion L
imited
2011
34
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
2.5
Chec
k th
at a
ny
anci
llary
equip
men
t is
in
work
ing o
rder
2.6
D
emonst
rate
that
all
docu
men
tation y
our
org
anis
atio
n r
equires
is
with t
he
van
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
N029326 – Specification – Edexcel Level 2 Certificate in Logistics Operations (QCF) – Issue 1 – September 2011 © Pearson Education Limited 2011
35
Unit 6: Protect the van and the load
Unit reference number: K/602/2846
QCF level: 2
Credit value: 2
Guided learning hours: 15
Unit summary
This unit is about checking a van and its load at appropriate times during a journey. It covers the physical checks that a driver needs to make and the procedures and associated documentation that they may need to complete if damage or other problems are found. It requires drivers to be aware of factors that may affect the security of the van and its load and the actions they can take to reduce risks.
This unit is relevant to drivers of vans or those who are responsible for vans within logistics organisations.
Assessment methodology
This unit is assessed in the workplace, in conditions resembling the workplace and/or in a formal learning environment as appropriate.
The types of evidence that are presented for assessment and the submission date can be entered against each assessment criterion. Alternatively, centre documentation should be used to record this information.
N029326 –
Spec
ific
ation –
Edex
cel Le
vel 2 C
ertifica
te in L
ogis
tics
Oper
ations
(QC
F) –
Iss
ue
1 –
Sep
tem
ber
2011
© P
ears
on E
duca
tion L
imited
2011
36
Lear
nin
g ou
tcom
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.1
Exp
lain
the
rele
vant
org
anis
atio
nal
polic
ies
and p
roce
dure
s, in r
elat
ion t
o p
rote
ctin
g t
he
van a
nd load
, th
at r
elat
e to
:
–
hea
lth,
safe
ty a
nd s
ecurity
–
legal
req
uirem
ents
–
oper
atin
g r
equirem
ents
–
diffe
rent
loca
tions
–
chan
ges
in c
onditio
n o
f th
e lo
ad
–
thef
t or
dam
age
1.2
D
escr
ibe
how
to iden
tify
dam
age
or
det
erio
ration in t
he
conditio
n o
f th
e lo
ad
1.3
Exp
lain
diffe
rent
met
hods
for
pro
tect
ing t
he
van’s
load
1.4
D
escr
ibe
the
risk
s ass
oci
ated
with p
rote
ctin
g
the
van a
nd load a
t diffe
rent
loca
tions
1.5
Exp
lain
the
secu
rity
chec
ks t
hat
are
required
to
pro
tect
the
van a
nd t
he
load
1.6
Id
entify
pro
ble
ms
that
can o
ccur
when
pro
tect
ing t
he
van a
nd its
load
1
Know
how
to p
rote
ct t
he
van a
nd
the
load
1.7
Exp
lain
the
appro
priat
e act
ion t
o t
ake
, in
ord
er t
o d
eal w
ith iden
tified
pro
ble
ms
N029326 –
Spec
ific
ation –
Edex
cel Le
vel 2 C
ertifica
te in L
ogis
tics
Oper
ations
(QC
F) –
Iss
ue
1 –
Sep
tem
ber
2011
© P
ears
on E
duca
tion L
imited
2011
37
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
2.1
Fo
llow
all
org
anis
atio
nal
polic
ies
and
pro
cedure
s, in r
elat
ion t
o p
rote
ctin
g t
he
van
and load,
that
rel
ate
to:
–
hea
lth,
safe
ty a
nd s
ecurity
–
legal
req
uirem
ents
–
oper
atin
g r
equirem
ents
–
diffe
rent
loca
tions
–
thef
t
–
dam
age
–
report
ing p
roce
dure
s
2.2
Car
ry o
ut
secu
rity
chec
ks
2
Be
able
to p
rote
ct t
he
van a
nd
the
load
2.3
D
emonst
rate
how
to r
eport
any
chan
ge
in t
he
conditio
n o
f th
e lo
ad a
ccord
ing t
o
org
anis
atio
nal
pro
cedure
s
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
N029326 –
Spec
ific
ation –
Edex
cel Le
vel 2 C
ertifica
te in L
ogis
tics
Oper
ations
(QC
F) –
Iss
ue
1 –
Sep
tem
ber
2011
© P
ears
on E
duca
tion L
imited
2011
38
N029326 – Specification – Edexcel Level 2 Certificate in Logistics Operations (QCF) – Issue 1 – September 2011 © Pearson Education Limited 2011
39
Unit 7: Prepare the rigid vehicle for driving
Unit reference number: K/602/2832
QCF level: 2
Credit value: 2
Guided learning hours: 10
Unit summary
This unit is about checking a rigid vehicle before driving it on the public road. It covers the physical checks that a driver needs to make and the documentation that they need to complete to comply with legal and organisational requirements before the start of each driving duty.
This unit is relevant to drivers of rigid vehicles or those who are responsible for rigid vehicles within logistics organisations.
Assessment methodology
This unit is assessed in the workplace, in conditions resembling the workplace and/or in a formal learning environment as appropriate.
The types of evidence that are presented for assessment and the submission date can be entered against each assessment criterion. Alternatively, centre documentation should be used to record this information.
N029326 –
Spec
ific
ation –
Edex
cel Le
vel 2 C
ertifica
te in L
ogis
tics
Oper
ations
(QC
F) –
Iss
ue
1 –
Sep
tem
ber
2011
© P
ears
on E
duca
tion L
imited
2011
40
Lear
nin
g ou
tcom
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Know
how
to p
repar
e th
e rigid
ve
hic
le f
or
drivi
ng
1.1
Exp
lain
the
rele
vant
org
anis
atio
nal
polic
ies
and p
roce
dure
s, in r
elat
ion t
o p
repar
ing t
he
rigid
veh
icle
for
drivi
ng,
that
rel
ate
to:
–
hea
lth,
safe
ty a
nd s
ecurity
–
legal
req
uirem
ents
–
oper
atin
g r
equirem
ents
1.2
Exp
lain
how
to c
hec
k th
at t
he
rigid
veh
icle
has
suffic
ient
fuel
, additiv
es a
nd w
ater
1.3
Exp
lain
the
oper
atio
n o
f th
e rigid
veh
icle
in
stru
men
ts a
nd c
ontr
ols
to incl
ude:
–
How
to c
hec
k th
e ve
hic
le s
yste
ms
–
How
to c
hec
k in
stru
men
ts,
contr
ols
, gau
ges
and v
ehic
le s
yste
ms
–
Indic
ations
of el
ectr
ical
or
mec
han
ical
pro
ble
ms
1.4
Exp
lain
the
resp
onsi
bili
ties
of th
e dri
ver
for
the
rigid
veh
icle
and t
he
load
1.5
Exp
lain
the
org
anis
ational
pro
cedure
s fo
r re
port
ing d
efec
ts incl
udin
g info
rmat
ion o
n
pre
viousl
y re
port
ed p
roble
ms
with t
he
rigid
ve
hic
le
N029326 –
Spec
ific
ation –
Edex
cel Le
vel 2 C
ertifica
te in L
ogis
tics
Oper
ations
(QC
F) –
Iss
ue
1 –
Sep
tem
ber
2011
© P
ears
on E
duca
tion L
imited
2011
41
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.6
Exp
lain
how
to o
bta
in info
rmat
ion o
n
pre
viousl
y re
port
ed p
roble
ms
with t
he
rigid
ve
hic
le
1.7
Exp
lain
whic
h p
erso
n(s
) is
off
icia
lly
resp
onsi
ble
for
rele
asi
ng t
he
rigid
veh
icle
1.8
Id
entify
pro
ble
ms
that
can o
ccur
when
pre
par
ing t
he
rigid
veh
icle
for
dri
ving
1.9
Exp
lain
the
appro
priat
e act
ion t
o t
ake
, in
ord
er t
o d
eal w
ith iden
tified
pro
ble
ms
2
Be
able
to p
repar
e th
e rigid
ve
hic
le f
or
drivi
ng
2.1
Fo
llow
all
org
anis
atio
nal
polic
ies
and
pro
cedure
s, in r
elat
ion t
o p
reparing t
he
rigid
ve
hic
le f
or
drivi
ng,
that
rel
ate
to:
–
hea
lth,
safe
ty a
nd s
ecurity
–
legal
req
uirem
ents
–
oper
atin
g r
equirem
ents
2.2
Chec
k th
e ve
hic
le a
nd v
ehic
le s
yste
ms
to
ensu
re t
he
rigid
veh
icle
is
legal
and
road
wort
hy
2.3
Car
ry o
ut
adju
stm
ents
to t
he:
–
stee
ring w
hee
l
–
mirro
rs
–
seat
for
optim
um
contr
ol, o
bse
rvat
ion a
nd c
om
fort
N029326 –
Spec
ific
ation –
Edex
cel Le
vel 2 C
ertifica
te in L
ogis
tics
Oper
ations
(QC
F) –
Iss
ue
1 –
Sep
tem
ber
2011
© P
ears
on E
duca
tion L
imited
2011
42
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
2.4
Chec
k th
e rigid
veh
icle
has
suffic
ient:
–
fuel
–
additiv
es
–
oil
–
wat
er
2.5
Chec
k th
at a
ny
anci
llary
equip
men
t is
in
work
ing o
rder
2.6
D
emonst
rate
that
all
docu
men
tation y
our
org
anis
atio
n r
equires
is
with t
he
rigid
veh
icle
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
N029326 – Specification – Edexcel Level 2 Certificate in Logistics Operations (QCF) – Issue 1 – September 2011 © Pearson Education Limited 2011
43
Unit 8: Protect the rigid vehicle and the load
Unit reference number: M/602/2833
QCF level: 2
Credit value: 2
Guided learning hours: 15
Unit summary
This unit is about checking a rigid vehicle and its load at appropriate times during a journey. It covers the physical checks that a driver needs to make and the procedures and associated documentation that they may need to complete if damage or other problems are found. It requires drivers to be aware of factors that may affect the security of the rigid vehicle and its load and the actions they can take to reduce risks.
This unit is relevant to drivers of rigid vehicles or those who are responsible for rigid vehicles within logistics organisations.
Assessment methodology
This unit is assessed in the workplace, in conditions resembling the workplace and/or in a formal learning environment as appropriate.
The types of evidence that are presented for assessment and the submission date can be entered against each assessment criterion. Alternatively, centre documentation should be used to record this information.
N029326 –
Spec
ific
ation –
Edex
cel Le
vel 2 C
ertifica
te in L
ogis
tics
Oper
ations
(QC
F) –
Iss
ue
1 –
Sep
tem
ber
2011
© P
ears
on E
duca
tion L
imited
2011
44
Lear
nin
g ou
tcom
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.1
Exp
lain
the
rele
vant
org
anis
atio
nal
polic
ies
and p
roce
dure
s, in r
elat
ion t
o p
rote
ctin
g t
he
rigid
veh
icle
and load
, th
at r
elat
e to
:
–
hea
lth,
safe
ty a
nd s
ecurity
–
legal
req
uirem
ents
–
oper
atin
g r
equirem
ents
–
diffe
rent
loca
tions
–
chan
ges
in c
onditio
n o
f th
e lo
ad
–
thef
t or
dam
age
1.2
D
escr
ibe
how
to iden
tify
dam
age
or
det
erio
ration in t
he
conditio
n o
f th
e lo
ad
1.3
Exp
lain
diffe
rent
met
hods
for
pro
tect
ing t
he
rigid
veh
icle
’s load
1.4
D
escr
ibe
the
risk
s ass
oci
ated
with p
rote
ctin
g
the
rigid
veh
icle
and load
at
diffe
rent
loca
tions
1.5
Exp
lain
the
secu
rity
chec
ks t
hat
are
required
to
pro
tect
the
rigid
veh
icle
and t
he
load
1.6
Id
entify
pro
ble
ms
that
can o
ccur
when
pro
tect
ing t
he
rigid
veh
icle
and its
load
1
Know
how
to p
rote
ct t
he
rigid
ve
hic
le a
nd t
he
load
1.7
Exp
lain
the
appro
priat
e act
ion t
o t
ake
, in
ord
er t
o d
eal w
ith iden
tified
pro
ble
ms
N029326 –
Spec
ific
ation –
Edex
cel Le
vel 2 C
ertifica
te in L
ogis
tics
Oper
ations
(QC
F) –
Iss
ue
1 –
Sep
tem
ber
2011
© P
ears
on E
duca
tion L
imited
2011
45
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
2.1
Fo
llow
all
org
anis
atio
nal
polic
ies
and
pro
cedure
s, in r
elat
ion t
o p
rote
ctin
g t
he
rigid
ve
hic
le a
nd load,
that
rela
te t
o:
–
hea
lth,
safe
ty a
nd s
ecurity
–
legal
req
uirem
ents
–
oper
atin
g r
equirem
ents
–
diffe
rent
loca
tions
–
thef
t
–
dam
age
–
report
ing p
roce
dure
s
2.2
Car
ry o
ut
secu
rity
chec
ks
2
Be
able
to p
rote
ct t
he
rigid
ve
hic
le a
nd t
he
load
2.3
D
emonst
rate
how
to r
eport
any
chan
ge
in t
he
conditio
n o
f th
e lo
ad a
ccord
ing t
o
org
anis
atio
nal
pro
cedure
s
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
N029326 – Specification – Edexcel Level 2 Certificate in Logistics Operations (QCF) – Issue 1 – September 2011 © Pearson Education Limited 2011
46
N029326 – Specification – Edexcel Level 2 Certificate in Logistics Operations (QCF) – Issue 1 – September 2011 © Pearson Education Limited 2011
47
Unit 9: Prepare the articulated or draw bar vehicle for driving
Unit reference number: T/602/2722
QCF level: 2
Credit value: 2
Guided learning hours: 10
Unit summary
This unit is about checking an articulated or draw bar vehicle before driving it on the public road. It covers the physical checks that a driver needs to make and the documentation that they need to complete to comply with legal and organisational requirements before the start of each driving duty.
This unit is relevant to drivers of articulated or draw bar vehicles or those who are responsible for articulated or draw bar vehicles within logistics organisations.
Assessment methodology
This unit is assessed in the workplace, in conditions resembling the workplace and/or in a formal learning environment as appropriate.
The types of evidence that are presented for assessment and the submission date can be entered against each assessment criterion. Alternatively, centre documentation should be used to record this information.
N029326 –
Spec
ific
ation –
Edex
cel Le
vel 2 C
ertifica
te in L
ogis
tics
Oper
ations
(QC
F) –
Iss
ue
1 –
Sep
tem
ber
2011
© P
ears
on E
duca
tion L
imited
2011
48
Lear
nin
g ou
tcom
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Know
how
to p
repar
e th
e ar
ticu
late
d o
r dra
w b
ar v
ehic
le
for
dri
ving
1.1
Exp
lain
the
rele
vant
org
anis
atio
nal
polic
ies
and p
roce
dure
s, in r
elat
ion t
o p
repar
ing t
he
articu
late
d o
r dra
w b
ar v
ehic
le f
or
drivi
ng,
that
rel
ate
to:
–
hea
lth,
safe
ty a
nd s
ecurity
–
legal
req
uirem
ents
–
oper
atin
g r
equirem
ents
1.2
Exp
lain
how
to c
hec
k th
at t
he
art
icula
ted o
r dra
w b
ar
vehic
le h
as
suff
icie
nt
fuel
, ad
ditiv
es
and w
ater
1.3
Exp
lain
the
oper
atio
n o
f th
e ar
ticu
late
d o
r dra
w b
ar
vehic
le inst
rum
ents
and c
ontr
ols
to
incl
ude:
–
How
to c
hec
k th
e ve
hic
le s
yste
ms
–
How
to c
hec
k in
stru
men
ts,
contr
ols
, gau
ges
and v
ehic
le s
yste
ms
–
Indic
ations
of el
ectr
ical
or
mec
han
ical
pro
ble
ms
1.4
Exp
lain
the
resp
onsi
bili
ties
of th
e dri
ver
for
the
articu
late
d o
r dra
w b
ar v
ehic
le a
nd t
he
load
1.5
Exp
lain
the
org
anis
ational
pro
cedure
s fo
r re
port
ing d
efec
ts incl
udin
g info
rmat
ion o
n
pre
viousl
y re
port
ed p
roble
ms
with t
he
articu
late
d o
r dra
w b
ar v
ehic
le
N029326 –
Spec
ific
ation –
Edex
cel Le
vel 2 C
ertifica
te in L
ogis
tics
Oper
ations
(QC
F) –
Iss
ue
1 –
Sep
tem
ber
2011
© P
ears
on E
duca
tion L
imited
2011
49
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.6
Exp
lain
how
to o
bta
in info
rmat
ion o
n
pre
viousl
y re
port
ed p
roble
ms
with t
he
articu
late
d o
r dra
w b
ar v
ehic
le
1.7
Exp
lain
whic
h p
erso
n(s
) is
off
icia
lly
resp
onsi
ble
for
rele
asi
ng t
he
articu
late
d o
r dra
w b
ar
vehic
le
1.8
Id
entify
pro
ble
ms
that
can o
ccur
when
pre
par
ing t
he
articu
late
d o
r dra
w b
ar v
ehic
le
for
dri
ving
1.9
Exp
lain
the
appro
priat
e act
ion t
o t
ake
, in
ord
er t
o d
eal w
ith iden
tified
pro
ble
ms
2
Be
able
to p
repar
e th
e ar
ticu
late
d
or
dra
w b
ar
vehic
le f
or
drivi
ng
2.1
Fo
llow
all
org
anis
atio
nal
polic
ies
and
pro
cedure
s, in r
elat
ion t
o p
reparing t
he
articu
late
d o
r dra
w b
ar v
ehic
le f
or
drivi
ng,
that
rel
ate
to:
–
hea
lth,
safe
ty a
nd s
ecurity
–
legal
req
uirem
ents
–
oper
atin
g r
equirem
ents
2.2
Chec
k th
e ve
hic
le a
nd v
ehic
le s
yste
ms
to
ensu
re t
he
articu
late
d o
r dra
w b
ar v
ehic
le is
legal
and r
oad
wort
hy
N029326 –
Spec
ific
ation –
Edex
cel Le
vel 2 C
ertifica
te in L
ogis
tics
Oper
ations
(QC
F) –
Iss
ue
1 –
Sep
tem
ber
2011
© P
ears
on E
duca
tion L
imited
2011
50
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
2.3
Car
ry o
ut
adju
stm
ents
to t
he:
–
stee
ring w
hee
l
–
mirro
rs
–
seat
for
optim
um
contr
ol, o
bse
rvat
ion a
nd c
om
fort
2.4
Chec
k th
e ar
ticu
late
d o
r dra
w b
ar v
ehic
le h
as
suff
icie
nt:
–
fuel
–
additiv
es
–
oil
–
wat
er
2.5
Chec
k th
at a
ny
anci
llary
equip
men
t is
in
work
ing o
rder
2.6
D
emonst
rate
that
all
docu
men
tation y
our
org
anis
atio
n r
equires
is
with t
he
articu
late
d
or
dra
w b
ar
vehic
le
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
N029326 – Specification – Edexcel Level 2 Certificate in Logistics Operations (QCF) – Issue 1 – September 2011 © Pearson Education Limited 2011
51
Unit 10: Protect the articulated or draw bar vehicle and the load
Unit reference number: J/602/2739
QCF level: 2
Credit value: 2
Guided learning hours: 15
Unit summary
This unit is about checking an articulated or draw bar vehicle and its load at appropriate times during a journey. It covers the physical checks that a driver needs to make and the procedures and associated documentation that they may need to complete if damage or other problems are found. It requires drivers to be aware of factors that may affect the security of the articulated or draw bar vehicle and its load and the actions they can take to reduce risks.
This unit is relevant to drivers of articulated or draw bar vehicles or those who are responsible for articulated or draw bar vehicles within logistics organisations.
Assessment methodology
This unit is assessed in the workplace, in conditions resembling the workplace and/or in a formal learning environment as appropriate.
The types of evidence that are presented for assessment and the submission date can be entered against each assessment criterion. Alternatively, centre documentation should be used to record this information.
N029326 –
Spec
ific
ation –
Edex
cel Le
vel 2 C
ertifica
te in L
ogis
tics
Oper
ations
(QC
F) –
Iss
ue
1 –
Sep
tem
ber
2011
© P
ears
on E
duca
tion L
imited
2011
52
Lear
nin
g ou
tcom
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Know
how
to p
rote
ct t
he
articu
late
d o
r dra
w b
ar v
ehic
le
and t
he
load
1.1
Exp
lain
the
rele
vant
org
anis
atio
nal
polic
ies
and p
roce
dure
s, in r
elat
ion t
o p
rote
ctin
g t
he
articu
late
d o
r dra
w b
ar v
ehic
le a
nd load,
that
re
late
to:
–
hea
lth,
safe
ty a
nd s
ecurity
–
legal
req
uirem
ents
–
oper
atin
g r
equirem
ents
–
diffe
rent
loca
tions
–
chan
ges
in c
onditio
n o
f th
e lo
ad
–
thef
t or
dam
age
1.2
D
escr
ibe
how
to iden
tify
dam
age
or
det
erio
ration in t
he
conditio
n o
f th
e lo
ad
1.3
Exp
lain
diffe
rent
met
hods
for
pro
tect
ing t
he
articu
late
d o
r dra
w b
ar v
ehic
le’s
load
1.4
D
escr
ibe
the
risk
s ass
oci
ated
with p
rote
ctin
g
the
articu
late
d o
r dra
w b
ar v
ehic
le a
nd load
at
diffe
rent
loca
tions
1.5
Exp
lain
the
secu
rity
chec
ks t
hat
are
required
to
pro
tect
the
articu
late
d o
r dra
w b
ar v
ehic
le
and t
he
load
1.6
Id
entify
pro
ble
ms
that
can o
ccur
when
pro
tect
ing t
he
articu
late
d o
r dra
w b
ar v
ehic
le
and its
load
N029326 –
Spec
ific
ation –
Edex
cel Le
vel 2 C
ertifica
te in L
ogis
tics
Oper
ations
(QC
F) –
Iss
ue
1 –
Sep
tem
ber
2011
© P
ears
on E
duca
tion L
imited
2011
53
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.7
Exp
lain
the
appro
priat
e act
ion t
o t
ake
, in
ord
er t
o d
eal w
ith iden
tified
pro
ble
ms
2.1
Fo
llow
all
org
anis
atio
nal
polic
ies
and
pro
cedure
s, in r
elat
ion t
o p
rote
ctin
g t
he
articu
late
d o
r dra
w b
ar v
ehic
le a
nd load,
that
re
late
to:
–
hea
lth,
safe
ty a
nd s
ecurity
–
legal
req
uirem
ents
–
oper
atin
g r
equirem
ents
–
diffe
rent
loca
tions
–
thef
t
–
dam
age
–
report
ing p
roce
dure
s
2.2
Car
ry o
ut
secu
rity
chec
ks
2
Be
able
to p
rote
ct t
he
articu
late
d
or
dra
w b
ar
vehic
le a
nd t
he
load
2.3
D
emonst
rate
how
to r
eport
any
chan
ge
in t
he
conditio
n o
f th
e lo
ad a
ccord
ing t
o
org
anis
atio
nal
pro
cedure
s
N029326 –
Spec
ific
ation –
Edex
cel Le
vel 2 C
ertifica
te in L
ogis
tics
Oper
ations
(QC
F) –
Iss
ue
1 –
Sep
tem
ber
2011
© P
ears
on E
duca
tion L
imited
2011
54
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
N029326 – Specification – Edexcel Level 2 Certificate in Logistics Operations (QCF) – Issue 1 – September 2011 © Pearson Education Limited 2011
55
Unit 11: Obtain information on the collection and/or delivery of loads
Unit reference number: A/601/9451
QCF level: 2
Credit value: 2
Guided learning hours: 10
Unit summary
This unit is about a driver’s responsibility in relation to the load they are carrying and requirements relating to the collection and delivery of loads. It covers what a driver needs to do to make sure that their vehicle is suitable for the load to be carried and the documentation that they need to complete to comply with legal and organisational requirements during each driving duty.
This unit is relevant to drivers of goods vehicles or those who are responsible for goods vehicles within logistics organisations.
Assessment methodology
This unit is assessed in the workplace, in conditions resembling the workplace and/or in a formal learning environment as appropriate.
The types of evidence that are presented for assessment and the submission date can be entered against each assessment criterion. Alternatively, centre documentation should be used to record this information.
N029326 –
Spec
ific
ation –
Edex
cel Le
vel 2 C
ertifica
te in L
ogis
tics
Oper
ations
(QC
F) –
Iss
ue
1 –
Sep
tem
ber
2011
© P
ears
on E
duca
tion L
imited
2011
56
Lear
nin
g ou
tcom
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.1
Exp
lain
the
rele
vant
org
anis
atio
nal
polic
ies
and p
roce
dure
s, in r
elat
ion t
o o
bta
inin
g
info
rmat
ion o
n t
he
colle
ctio
n a
nd/o
r del
iver
y of th
e lo
ad,
that
rel
ate
to:
–
hea
lth,
safe
ty a
nd s
ecurity
–
legal
req
uirem
ents
–
oper
atin
g r
equirem
ents
–
monitoring r
equirem
ents
1.2
Exp
lain
the
required
info
rmat
ion o
n t
he
load
to
incl
ude:
–
the
type
of
info
rmat
ion for
the
load
–
wher
e th
e in
form
atio
n c
an b
e fo
und
–
des
tinat
ion a
nd s
ched
ule
and a
ny
rece
nt
info
rmat
ion t
hat
could
aff
ect
the
des
tinat
ion a
nd s
ched
ule
–
requirem
ents
for
loadin
g a
nd u
nlo
adin
g
–
requirem
ents
for
colle
ctio
ns
1.3
Id
entify
pro
ble
ms
that
can o
ccur
when
obta
inin
g info
rmation o
n t
he
colle
ctio
n a
nd/o
r del
iver
y of
load
s
1
Know
how
to o
bta
in info
rmat
ion
on t
he
colle
ctio
n a
nd/o
r del
iver
y of lo
ads
1.4
Exp
lain
the
appro
priat
e act
ion t
o t
ake
, in
ord
er t
o d
eal w
ith iden
tified
pro
ble
ms
N029326 –
Spec
ific
ation –
Edex
cel Le
vel 2 C
ertifica
te in L
ogis
tics
Oper
ations
(QC
F) –
Iss
ue
1 –
Sep
tem
ber
2011
© P
ears
on E
duca
tion L
imited
2011
57
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
2.1
Fo
llow
all
org
anis
atio
nal
polic
ies
and
pro
cedure
s, in r
elat
ion t
o o
bta
inin
g
info
rmat
ion o
n t
he
colle
ctio
n a
nd/o
r del
iver
y of th
e lo
ad,
that
rel
ate
to:
–
hea
lth,
safe
ty a
nd s
ecurity
–
legal
req
uirem
ents
–
oper
atin
g r
equirem
ents
–
monitoring r
equirem
ents
2.2
Colle
ct info
rmat
ion o
n t
he
load
to incl
ude:
–
the
det
ails
of th
e lo
ad
–
des
tinat
ion a
nd s
ched
ule
–
requirem
ents
for
loadin
g a
nd u
nlo
adin
g
–
requirem
ents
for
colle
ctio
ns
and/o
r del
iver
ies
2.3
Ass
ess
any
rele
vant
info
rmation t
hat
could
af
fect
the
des
tinat
ion a
nd s
ched
ule
2.4
Com
munic
ate
effe
ctiv
ely
with o
ther
s in
re
lation t
o t
he
colle
ctio
n a
nd/o
r del
iver
y of
the
load
2
Be
able
to o
bta
in info
rmat
ion o
n
the
colle
ctio
n a
nd/o
r del
iver
y of
load
s
2.5
Ass
ess
the
suitab
ility
of th
e ve
hic
le f
or
the
load
N029326 –
Spec
ific
ation –
Edex
cel Le
vel 2 C
ertifica
te in L
ogis
tics
Oper
ations
(QC
F) –
Iss
ue
1 –
Sep
tem
ber
2011
© P
ears
on E
duca
tion L
imited
2011
58
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
N029326 – Specification – Edexcel Level 2 Certificate in Logistics Operations (QCF) – Issue 1 – September 2011 © Pearson Education Limited 2011
59
Unit 12: Pick goods in logistics operations
Unit reference number: R/601/7916
QCF level: 2
Credit value: 3
Guided learning hours: 15
Unit summary
This unit is about picking goods ready for dispatch or to assemble orders. It deals with identifying the goods, being aware of potential problems and the use of appropriate picking equipment.
This unit is aimed at operatives in logistics operations who could, for example, be working in warehousing and storage, transport or freight forwarding.
Assessment methodology
This unit is assessed in the workplace, in conditions resembling the workplace and/or in a formal learning environment as appropriate.
The types of evidence that are presented for assessment and the submission date can be entered against each assessment criterion. Alternatively, centre documentation should be used to record this information.
N029326 –
Spec
ific
ation –
Edex
cel Le
vel 2 C
ertifica
te in L
ogis
tics
Oper
ations
(QC
F) –
Iss
ue
1 –
Sep
tem
ber
2011
© P
ears
on E
duca
tion L
imited
2011
60
Lear
nin
g ou
tcom
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.1
Exp
lain
the
rele
vant
org
anis
atio
nal
polic
ies
and p
roce
dure
s pic
king g
oods
in logis
tics
oper
atio
ns
that
rel
ate
to:
–
hea
lth,
safe
ty a
nd s
ecurity
req
uirem
ents
–
envi
ronm
enta
l fa
ctors
–
spec
ial re
quirem
ents
–
per
sonal
pro
tect
ive
equip
men
t
–
pic
king m
ethods
1.2
Id
entify
any
spec
ific
haz
ards
in r
elat
ion t
o
movi
ng a
nd h
andlin
g t
he
goods
1.3
D
escr
ibe
the
types
of eq
uip
men
t th
at c
an b
e use
d t
o p
ick
the
goods
1.4
D
escr
ibe
the
corr
ect
han
dlin
g m
ethods
for
the
goods
1.5
D
escr
ibe
the
role
s and r
esponsi
bili
ties
of
colle
agues
in r
elat
ion t
o p
icki
ng g
oods
1.6
Id
entify
pro
ble
ms
that
can o
ccur
when
pic
king a
nd h
andlin
g t
he
goods
1
Know
how
to p
ick
goods
in
logis
tics
oper
atio
ns
1.7
Exp
lain
appro
priat
e act
ion w
hen
dea
ling w
ith
iden
tified
pro
ble
ms
N029326 –
Spec
ific
ation –
Edex
cel Le
vel 2 C
ertifica
te in L
ogis
tics
Oper
ations
(QC
F) –
Iss
ue
1 –
Sep
tem
ber
2011
© P
ears
on E
duca
tion L
imited
2011
61
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
2.1
Lo
cate
the
goods
to b
e pic
ked
2.2
Apply
corr
ect
pic
king m
ethods/
equip
men
t fo
r th
e ty
pe
of goods
and s
ize
of
ord
er
2
Be
able
to p
ick
the
goods
in
logis
tics
oper
atio
ns
2.3
U
se t
he
corr
ect
han
dlin
g m
ethods
and/o
r pic
king e
quip
men
t to
pic
k th
e goods
3.1
Pl
ace
the
goods
into
the
appro
priat
e lo
cation,
rece
pta
cle
or
onto
pal
lets
3.2
Po
sition t
he
pic
ked g
oods
read
y fo
r as
sem
blin
g o
rder
s
3
Be
able
to p
repar
e th
e goods
for
asse
mblin
g o
rder
s in
logis
tics
oper
atio
ns
3.3
U
se t
he
corr
ect
han
dlin
g m
ethods
and/o
r eq
uip
men
t to
pla
ce t
he
goods
corr
ectly
for
asse
mblin
g o
rder
s
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
N029326 – Specification – Edexcel Level 2 Certificate in Logistics Operations (QCF) – Issue 1 – September 2011 © Pearson Education Limited 2011
62
N029326 – Specification – Edexcel Level 2 Certificate in Logistics Operations (QCF) – Issue 1 – September 2011 © Pearson Education Limited 2011
63
Unit 13: Wrap and pack goods in logistics operations
Unit reference number: Y/601/7917
QCF level: 2
Credit value: 3
Guided learning hours: 12
Unit summary
This unit is about wrapping and packing goods as part of the logistics operation. It deals with identifying the goods and the correct method and materials for wrapping and packing to safeguard the goods during transportation or storage. It deals with labelling the goods and the disposal of any waste materials generated during wrapping and packing activities.
This unit is aimed at operatives in logistics operations who could, for example, be working in warehousing and storage, transport or freight forwarding.
Assessment methodology
This unit is assessed in the workplace, in conditions resembling the workplace and/or in a formal learning environment as appropriate.
The types of evidence that are presented for assessment and the submission date can be entered against each assessment criterion. Alternatively, centre documentation should be used to record this information.
N029326 –
Spec
ific
ation –
Edex
cel Le
vel 2 C
ertifica
te in L
ogis
tics
Oper
ations
(QC
F) –
Iss
ue
1 –
Sep
tem
ber
2011
© P
ears
on E
duca
tion L
imited
2011
64
Lear
nin
g ou
tcom
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.1
Exp
lain
the
rele
vant
org
anis
atio
nal
polic
ies
and p
roce
dure
s fo
r pac
king t
he
goods
in
logis
tics
oper
atio
ns
that
rel
ate
to:
–
hea
lth,
safe
ty a
nd s
ecurity
req
uirem
ents
–
envi
ronm
enta
l fa
ctors
–
spec
ial re
quirem
ents
–
per
sonal
pro
tect
ive
equip
men
t
–
was
te m
inim
isat
ion a
nd d
isposa
l
1.2
D
escr
ibe
the
types
of w
rappin
g a
nd p
acki
ng
mat
eria
ls t
o b
e use
d f
or
pac
king t
he
goods
1.3
D
escr
ibe
the
tools
and e
quip
men
t to
be
use
d
for
pac
king t
he
goods
1.4
D
escr
ibe
the
role
s and r
esponsi
bili
ties
of
colle
agues
in r
elat
ion t
o p
acki
ng t
he
goods
1.5
Id
entify
pro
ble
ms
that
can o
ccur
when
w
rappin
g a
nd p
ack
ing t
he
goods
1
Know
how
to p
repar
e th
e goods
for
wra
ppin
g a
nd p
acki
ng in
logis
tics
oper
atio
ns
1.6
Exp
lain
appro
priat
e act
ion w
hen
dea
ling w
ith
iden
tified
pro
ble
ms
2
Be
able
to w
rap a
nd p
ack
the
goods
in logis
tics
oper
atio
ns
2.1
Chec
k th
at t
he
goods
bei
ng p
ack
ed m
atch
the
spec
ific
atio
ns
pro
vided
in t
he
info
rmat
ion
2.2
Com
ply
with a
ll hea
lth,
safe
ty a
nd s
ecuri
ty
issu
es r
elating t
o w
rappin
g a
nd p
acki
ng t
he
goods
N029326 –
Spec
ific
ation –
Edex
cel Le
vel 2 C
ertifica
te in L
ogis
tics
Oper
ations
(QC
F) –
Iss
ue
1 –
Sep
tem
ber
2011
© P
ears
on E
duca
tion L
imited
2011
65
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
2.3
Sch
edule
the
pack
ing o
f th
e goods
acc
ord
ing
to a
gre
ed w
ork
inst
ruct
ions
2.4
Pr
ote
ct g
oods
from
dam
age
while
they
are
bei
ng p
acke
d
2.5
U
se t
he
appro
priat
e to
ols
and e
quip
men
t sa
fely
in a
ccord
ance
with o
rgan
isat
ional
pro
cedure
s
2.6
Pa
ck,
wra
p a
nd s
eal goods
usi
ng t
he
corr
ect
type
and q
uan
tity
of
pac
king m
ater
ials
2.7
M
inim
ise
was
te
2.8
La
bel
the
pac
kages
with t
he
corr
ect
info
rmat
ion for
furt
her
use
2.9
D
ispose
of
was
te m
ater
ials
corr
ectly
and
pro
mptly
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
N029326 – Specification – Edexcel Level 2 Certificate in Logistics Operations (QCF) – Issue 1 – September 2011 © Pearson Education Limited 2011
66
N029326 – Specification – Edexcel Level 2 Certificate in Logistics Operations (QCF) – Issue 1 – September 2011 © Pearson Education Limited 2011
67
Unit 14: Place goods in storage in logistics operations
Unit reference number: T/601/7925
QCF level: 2
Credit value: 4
Guided learning hours: 16
Unit summary
This unit is about placing goods into storage in logistics operations to maximise space, improve distribution and reduce risks. It deals with identifying appropriate locations for the size, weight or type of goods, including usage or turnover.
This unit is aimed at operatives in logistics operations who could, for example, be working in warehousing and storage, transport or freight forwarding.
Assessment methodology
This unit is assessed in the workplace, in conditions resembling the workplace and/or in a formal learning environment as appropriate.
The types of evidence that are presented for assessment and the submission date can be entered against each assessment criterion. Alternatively, centre documentation should be used to record this information.
N029326 –
Spec
ific
ation –
Edex
cel Le
vel 2 C
ertifica
te in L
ogis
tics
Oper
ations
(QC
F) –
Iss
ue
1 –
Sep
tem
ber
2011
© P
ears
on E
duca
tion L
imited
2011
68
Lear
nin
g ou
tcom
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.1
Exp
lain
the
rele
vant
org
anis
atio
nal
polic
ies
and p
roce
dure
s fo
r pla
cing t
he
goods
into
st
ora
ge
in logis
tics
oper
atio
ns,
that
rel
ate
to:
–
hea
lth,
safe
ty a
nd s
ecurity
–
envi
ronm
enta
l fa
ctors
–
spec
ial re
quirem
ents
–
stora
ge
conditio
ns
–
stock
rota
tion
1.2
D
escr
ibe
the
diffe
rent
sourc
es a
nd t
ypes
of
info
rmat
ion r
equired
for
pla
cing t
he
goods
1.3
D
escr
ibe
the
area
s fo
r st
oring d
iffe
rent
types
of goods
1.4
Exp
lain
the
import
ance
of
pre
par
ing s
tora
ge
area
s bef
ore
pla
cing g
oods
1.5
D
escr
ibe
the
equip
men
t an
d faci
litie
s re
quired
in
the
area
rec
eivi
ng g
oods
1.6
Exp
lain
the
corr
ect
han
dlin
g m
ethods
for
diffe
rent
types
of goods
1.7
Id
entify
pro
ble
ms
that
can o
ccur
when
pla
cing g
oods
in s
tora
ge
1
Know
how
to p
lace
goods
in
stora
ge
logis
tics
oper
atio
ns
1.8
Exp
lain
appro
priat
e act
ion w
hen
dea
ling w
ith
iden
tified
pro
ble
ms
N029326 –
Spec
ific
ation –
Edex
cel Le
vel 2 C
ertifica
te in L
ogis
tics
Oper
ations
(QC
F) –
Iss
ue
1 –
Sep
tem
ber
2011
© P
ears
on E
duca
tion L
imited
2011
69
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
2.1
Ensu
re t
hat
the
area
is
clea
n,
tidy
and c
lear
of obst
ruct
ions
2.2
U
se t
he
corr
ect
han
dlin
g m
ethods
and/o
r eq
uip
men
t to
pla
ce t
he
goods
into
sto
rage
2.3
Pl
ace
the
goods
in t
he
corr
ect
loca
tion f
or
spac
e utilis
atio
n,
to p
reve
nt
dam
age
and
mee
t dis
trib
ution r
equirem
ents
2.4
U
pdat
e st
ock
contr
ol re
cord
s ac
cura
tely
2
Be
able
to p
lace
goods
in s
tora
ge
in logis
tics
oper
ations
2.5
Com
munic
ate
clea
rly
and a
ccura
tely
, w
ith
appro
priat
e peo
ple
, th
e m
onitoring a
nd
stora
ge
arr
angem
ents
for
the
goods
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
N029326 – Specification – Edexcel Level 2 Certificate in Logistics Operations (QCF) – Issue 1 – September 2011 © Pearson Education Limited 2011
70
N029326 – Specification – Edexcel Level 2 Certificate in Logistics Operations (QCF) – Issue 1 – September 2011 © Pearson Education Limited 2011
71
Unit 15: Release vehicles for daily tasks
Unit reference number: D/601/7174
QCF level: 2
Credit value: 2
Guided learning hours: 12
Unit summary
This unit is about releasing vehicles for daily tasks. It involves checking that all pre-journey routines have been completed and that an appropriate driver has been allocated.
This unit is relevant to all operatives at every level in logistics operations. Operatives could, for example, be working in warehousing and storage, transport or freight forwarding.
Assessment methodology
This unit is assessed in the workplace, in conditions resembling the workplace and/or in a formal learning environment as appropriate.
The types of evidence that are presented for assessment and the submission date can be entered against each assessment criterion. Alternatively, centre documentation should be used to record this information.
N029326 –
Spec
ific
ation –
Edex
cel Le
vel 2 C
ertifica
te in L
ogis
tics
Oper
ations
(QC
F) –
Iss
ue
1 –
Sep
tem
ber
2011
© P
ears
on E
duca
tion L
imited
2011
72
Lear
nin
g ou
tcom
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.1
Exp
lain
the
rele
vant
org
anis
atio
nal
polic
ies
and p
roce
dure
s, in r
elat
ion t
o r
elea
sing
vehic
les
for
dai
ly t
asks
that
rel
ate
to:
–
hea
lth,
safe
ty a
nd s
ecurity
–
legal
req
uirem
ents
–
envi
ronm
enta
l fa
ctors
–
docu
men
tation s
yste
ms
–
drive
r hours
and lic
enci
ng r
equirem
ents
–
vehic
le o
per
ators
lic
enci
ng r
equirem
ents
–
route
, des
tinat
ion,
del
iver
y an
d c
olle
ctio
n
sched
ule
s
1.2
Exp
lain
diffe
rent
modes
of
tran
sport
that
can
be
use
d
1.3
Exp
lain
the
types
of
load
and c
har
acte
rist
ics
of th
e co
nsi
gnm
ent
to b
e m
ove
d
1.4
Exp
lain
the
types
of
vehic
les
and s
pec
ialis
t eq
uip
men
t th
at
can b
e use
d t
o m
ove
the
load
s
1.5
Exp
lain
the
skill
s an
d q
ual
ific
atio
ns
required
of drive
r per
sonnel
1.6
Id
entify
pro
ble
ms
that
can o
ccur
when
re
leasi
ng v
ehic
les
for
dai
ly t
ask
s
1
Know
how
to r
elea
se v
ehic
les
for
dai
ly t
ask
s
1.7
Exp
lain
the
appro
priat
e act
ion t
o t
ake
, in
ord
er t
o d
eal w
ith iden
tified
pro
ble
ms
N029326 –
Spec
ific
ation –
Edex
cel Le
vel 2 C
ertifica
te in L
ogis
tics
Oper
ations
(QC
F) –
Iss
ue
1 –
Sep
tem
ber
2011
© P
ears
on E
duca
tion L
imited
2011
73
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
2.1
Fo
llow
all
org
anis
atio
nal
polic
ies
and
pro
cedure
s in
rel
atio
n t
o r
elea
sing t
he
vehic
les
for
dai
ly t
asks
that
rel
ate
to:
–
hea
lth,
safe
ty a
nd s
ecurity
–
legal
req
uirem
ents
–
envi
ronm
enta
l fa
ctors
–
docu
men
tation s
yste
ms
–
drive
r hours
and lic
enci
ng r
equirem
ents
–
vehic
le o
per
ators
lic
enci
ng r
equirem
ents
–
route
, des
tinat
ion,
del
iver
y an
d c
olle
ctio
n
sched
ule
s
2.2
O
bta
in d
etai
ls o
f th
e lo
ads
to b
e del
iver
ed
2.3
Confirm
the
routing a
nd s
ched
ulin
g
info
rmat
ion for
tran
sport
ing t
he
load
s
2.4
Sel
ect
the
drive
r, v
ehic
le a
nd a
ny
equip
men
t to
be
use
d for
tran
sport
ing t
he
load
2.5
M
ainta
in r
ecord
s of
the
dri
ver,
veh
icle
and
any
equip
men
t use
d
2.6
Com
munic
ate
effe
ctiv
ely
2.7
Auth
ori
se t
he
use
of re
sourc
es
2
Be
able
to r
elea
se v
ehic
les
for
dai
ly t
ask
s
2.8
Is
sue
consi
gnm
ent
docu
men
ts o
r pro
of
of
del
iver
y note
s
N029326 –
Spec
ific
ation –
Edex
cel Le
vel 2 C
ertifica
te in L
ogis
tics
Oper
ations
(QC
F) –
Iss
ue
1 –
Sep
tem
ber
2011
© P
ears
on E
duca
tion L
imited
2011
74
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
N029326 – Specification – Edexcel Level 2 Certificate in Logistics Operations (QCF) – Issue 1 – September 2011 © Pearson Education Limited 2011
75
Unit 16: Identify suitable collection or delivery points
Unit reference number: R/601/7172
QCF level: 2
Credit value: 2
Guided learning hours: 7
Unit summary
This unit is about identifying suitable collection and delivery points. It includes gathering information in regard to health, safety and environmental issues, facilities required or available for loading or unloading and access to sites.
This unit is relevant to all operatives at every level in logistics operations. Operatives could, for example, be working in warehousing and storage, transport or freight forwarding.
Assessment methodology
This unit is assessed in the workplace, in conditions resembling the workplace and/or in a formal learning environment as appropriate.
The types of evidence that are presented for assessment and the submission date can be entered against each assessment criterion. Alternatively, centre documentation should be used to record this information.
N029326 –
Spec
ific
ation –
Edex
cel Le
vel 2 C
ertifica
te in L
ogis
tics
Oper
ations
(QC
F) –
Iss
ue
1 –
Sep
tem
ber
2011
© P
ears
on E
duca
tion L
imited
2011
76
Lear
nin
g ou
tcom
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.1
Exp
lain
the
rele
vant
org
anis
atio
nal
polic
ies
and p
roce
dure
s, in r
elat
ion t
o s
uitab
le
colle
ctio
n o
r del
iver
y poin
ts,
that
rel
ate
to:
–
hea
lth,
safe
ty a
nd s
ecurity
–
legal
req
uirem
ents
–
oper
atin
g r
equirem
ents
–
envi
ronm
enta
l fa
ctors
–
acce
ss p
oin
ts
–
reco
rdin
g a
nd d
ocu
men
tation
–
safe
loadin
g a
nd u
nlo
adin
g o
f ve
hic
les
1.2
Exp
lain
the
chara
cter
istics
of th
e lo
ad t
o b
e m
ove
d a
nd t
he
suitabili
ty o
f th
e ve
hic
le f
or
that
load
1.3
Id
entify
pro
ble
ms
that
can o
ccur
with
faci
litie
s at
colle
ctio
n o
f del
iver
y poin
ts
1
Know
how
to iden
tify
suitab
le
colle
ctio
n o
r del
iver
y poin
ts
1.4
Exp
lain
the
appro
priat
e act
ion t
o t
ake
, w
hen
pro
ble
ms
occ
ur
with f
acili
ties
at
colle
ctio
n
poin
ts
N029326 –
Spec
ific
ation –
Edex
cel Le
vel 2 C
ertifica
te in L
ogis
tics
Oper
ations
(QC
F) –
Iss
ue
1 –
Sep
tem
ber
2011
© P
ears
on E
duca
tion L
imited
2011
77
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
2
Be
able
to iden
tify
suitab
le
colle
ctio
n o
r del
iver
y poin
ts
2.1
Fo
llow
all
org
anis
atio
nal
polic
ies
and
pro
cedure
s, in r
elat
ion t
o iden
tify
ing s
uitab
le
colle
ctio
n o
r del
iver
y poin
ts,
that
rel
ate
to:
–
hea
lth,
safe
ty a
nd s
ecurity
–
legal
req
uirem
ents
–
oper
atin
g r
equirem
ents
–
envi
ronm
enta
l fa
ctors
–
acce
ss p
oin
ts
–
reco
rdin
g a
nd d
ocu
men
tation
–
safe
loadin
g a
nd u
nlo
adin
g o
f ve
hic
les
2.2
Confirm
the
requirem
ents
and c
onst
rain
ts o
f th
e lo
ad t
o b
e m
ove
d
2.3
Est
ablis
h a
poin
t of
conta
ct w
her
e co
llect
ion
of del
iver
y poin
t det
ails
can
be
obta
ined
2.4
Com
munic
ate
effe
ctiv
ely
N029326 –
Spec
ific
ation –
Edex
cel Le
vel 2 C
ertifica
te in L
ogis
tics
Oper
ations
(QC
F) –
Iss
ue
1 –
Sep
tem
ber
2011
© P
ears
on E
duca
tion L
imited
2011
78
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
2.5
O
bta
in t
he
follo
win
g info
rmation r
elating t
o
colle
ctio
n o
r del
iver
y poin
ts:
–
phys
ical
acc
ess
and s
ecurity
req
uirem
ents
–
hea
lth,
safe
ty a
nd e
nvi
ronm
enta
l re
quirem
ents
–
limitat
ions
or
rest
rict
ions
–
legal
and o
per
atin
g r
equirem
ents
–
phys
ical
load
ing a
nd u
nlo
adin
g f
acili
ties
–
any
spec
ialis
t eq
uip
men
t re
quired
2.6
Confirm
the
loads
and d
eter
min
e th
e su
itab
ility
of th
e co
llect
ion o
r del
iver
y poin
t
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
N029326 – Specification – Edexcel Level 2 Certificate in Logistics Operations (QCF) – Issue 1 – September 2011 © Pearson Education Limited 2011
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Unit 17: Monitor vehicle movements
Unit reference number: M/601/7180
QCF level: 2
Credit value: 2
Guided learning hours: 12
Unit summary
This unit is about monitoring the vehicle movements. It involves reacting to any changes impacting on routing or scheduling of the vehicle or road. It deals with informing relevant personnel of changes and maintaining records.
This unit is relevant to all operatives at every level in logistics operations. Operatives could, for example, be working in warehousing and storage, transport or freight forwarding.
Assessment methodology
This unit is assessed in the workplace, in conditions resembling the workplace and/or in a formal learning environment as appropriate.
The types of evidence that are presented for assessment and the submission date can be entered against each assessment criterion. Alternatively, centre documentation should be used to record this information.
N029326 –
Spec
ific
ation –
Edex
cel Le
vel 2 C
ertifica
te in L
ogis
tics
Oper
ations
(QC
F) –
Iss
ue
1 –
Sep
tem
ber
2011
© P
ears
on E
duca
tion L
imited
2011
80
Lear
nin
g ou
tcom
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Know
how
to m
onitor
vehic
le
move
men
ts
1.1
Exp
lain
the
rele
vant
org
anis
atio
nal
polic
ies
and p
roce
dure
s, in r
elat
ion t
o m
onitoring
vehic
le m
ove
men
ts,
that
rel
ate
to:
–
hea
lth,
safe
ty a
nd s
ecurity
–
envi
ronm
enta
l fa
ctors
–
legal
req
uirem
ents
–
oper
atin
g r
equirem
ents
–
monitoring r
equirem
ents
–
drive
r hours
and lic
enci
ng r
equirem
ents
–
vehic
le o
per
ators
lic
enci
ng r
equirem
ents
–
route
, des
tinat
ion,
del
iver
y an
d c
olle
ctio
n
sched
ule
s
1.2
Exp
lain
the
follo
win
g:
–
sourc
es o
f in
form
atio
n
–
met
hods
and e
quip
men
t use
d f
or
monitoring t
he
pro
gre
ss o
f ve
hic
les
and
load
s
–
limitat
ions
of ro
ute
s, v
ehic
les,
equip
men
t an
d d
rive
rs
–
envi
ronm
enta
l, e
conom
y and e
ffic
iency
is
sues
rel
ating t
o t
he
vehic
le a
nd load
N029326 –
Spec
ific
ation –
Edex
cel Le
vel 2 C
ertifica
te in L
ogis
tics
Oper
ations
(QC
F) –
Iss
ue
1 –
Sep
tem
ber
2011
© P
ears
on E
duca
tion L
imited
2011
81
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.3
Id
entify
pro
ble
ms
that
can o
ccur
when
m
onitoring v
ehic
le m
ove
men
ts
1.4
Exp
lain
the
appro
priat
e act
ion t
o t
ake
in
ord
er t
o d
eal w
ith iden
tified
pro
ble
ms
2
Be
able
to m
onitor
vehic
le
move
men
ts
2.1
Fo
llow
all
org
anis
atio
nal
polic
ies
and
pro
cedure
s, in r
elat
ion t
o m
onitoring v
ehic
le
move
men
ts,
that
rel
ate
to:
–
hea
lth,
safe
ty a
nd s
ecurity
–
envi
ronm
enta
l fa
ctors
–
legal
req
uirem
ents
–
oper
atin
g r
equirem
ents
–
monitoring r
equirem
ents
–
drive
r hours
and lic
enci
ng r
equirem
ents
–
vehic
le o
per
ators
lic
enci
ng r
equirem
ents
–
route
, des
tinat
ion,
del
iver
y an
d c
olle
ctio
n
sched
ule
s
2.2
Confirm
the
routing a
nd s
ched
ulin
g
info
rmat
ion for
the
vehic
les
and loads
2.3
D
emonst
rate
how
to t
ake
act
ion t
o m
odify
routing a
nd s
ched
ulin
g o
f ve
hic
les
and loads
in r
esponse
to c
han
ges
in c
ust
om
er
requirem
ents
N029326 –
Spec
ific
ation –
Edex
cel Le
vel 2 C
ertifica
te in L
ogis
tics
Oper
ations
(QC
F) –
Iss
ue
1 –
Sep
tem
ber
2011
© P
ears
on E
duca
tion L
imited
2011
82
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
2.4
D
emonst
rate
how
to info
rm:
–
rele
vant
per
sonnel
of ch
anges
to t
he
routing a
nd s
ched
ulin
g o
f ve
hic
les
and
load
s
–
cust
om
ers
about
changes
to t
he
routing
and s
ched
ulin
g o
f ve
hic
les
and load
s
2.5
D
emonst
rate
how
to t
ake
act
ion in r
esponse
to
:
–
pro
ble
ms
report
ed b
y drive
rs in r
elat
ion t
o
bre
akdow
ns
or
traffic
–
emer
gen
cies
or
colli
sions
in r
elation t
o t
he
vehic
le a
nd load
2.6
M
onitor
the
pro
gre
ss o
f ve
hic
les
and loads
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
N029326 – Specification – Edexcel Level 2 Certificate in Logistics Operations (QCF) – Issue 1 – September 2011 © Pearson Education Limited 2011
83
Further information
Our customer service numbers are:
BTEC and NVQ 0844 576 0026
GCSE 0844 576 0027
GCE 0844 576 0025
The Diploma 0844 576 0028
DiDA and other qualifications 0844 576 0031
Calls may be recorded for training purposes.
Useful publications
Related information and publications include:
Centre Handbook for Edexcel QCF NVQs and Competence-based Qualifications published annually
functional skills publications – specifications, tutor support materials and question papers
Regulatory Arrangements for the Qualification and Credit Framework (published by Ofqual, August 2008)
the current Edexcel publications catalogue and update catalogue.
Edexcel publications concerning the Quality Assurance System and the internal and standards verification of vocationally related programmes can be found on the Edexcel website.
NB: Some of our publications are priced. There is also a charge for postage and packing. Please check the cost when you order.
How to obtain National Occupational Standards
To obtain the National Occupational Standards please go to www.ukstandards.org.uk.
N029326 – Specification – Edexcel Level 2 Certificate in Logistics Operations (QCF) – Issue 1 – September 2011 © Pearson Education Limited 2011
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Professional development and training
Edexcel supports UK and international customers with training related to NVQ and BTEC qualifications. This support is available through a choice of training options offered in our published training directory or through customised training at your centre.
The support we offer focuses on a range of issues including:
planning for the delivery of a new programme
planning for assessment and grading
developing effective assignments
building your team and teamwork skills
developing student-centred learning and teaching approaches
building Functional Skills into your programme
building effective and efficient quality assurance systems.
The national programme of training we offer can be viewed on our website (www.edexcel.com/training). You can request customised training through the website or by contacting one of our advisers in the Training from Edexcel team via Customer Services to discuss your training needs.
The training we provide:
is active
is designed to be supportive and thought provoking
builds on best practice
may be suitable for those seeking evidence for their continuing professional development.
N029326 –
Spec
ific
ation –
Edex
cel Le
vel 2 C
ertifica
te in L
ogis
tics
Oper
ations
(QC
F) –
Iss
ue
1 –
Sep
tem
ber
2011
© P
ears
on E
duca
tion L
imited
2011
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Annex
e A
: Pro
gres
sion
pat
hw
ays
The
Edex
cel qual
ific
atio
n f
ram
ewor
k fo
r th
e Lo
gist
ics
Ope
rati
ons
sect
or
Level
Gen
era
l q
uali
fica
tio
ns
Dip
lom
as
BTE
C v
oca
tio
nall
y-
rela
ted
q
uali
fica
tio
ns
BTEC
sp
eci
ali
st
qu
alifi
cati
on
/
pro
fess
ion
al
NV
Q/
com
pete
nce
5
Edex
cel Le
vel 5
Dip
lom
a in
M
anag
emen
t (Q
CF)
Edex
cel Le
vel 5 N
VQ
in
Supply
Chai
n
Man
agem
ent
(QC
F)
4
Edex
cel Le
vel 4 N
VQ
in
Supply
Chai
n
Man
agem
ent
(QC
F)
N029326 –
Spec
ific
ation –
Edex
cel Le
vel 2 C
ertifica
te in L
ogis
tics
Oper
ations
(QC
F) –
Iss
ue
1 –
Sep
tem
ber
2011
© P
ears
on E
duca
tion L
imited
2011
86
Level
Gen
era
l q
uali
fica
tio
ns
Dip
lom
as
BTE
C v
oca
tio
nall
y-
rela
ted
q
uali
fica
tio
ns
BTEC
sp
eci
ali
st
qu
alifi
cati
on
/
pro
fess
ion
al
NV
Q/
com
pete
nce
3
Edex
cel BTEC L
evel
3
Aw
ard/C
ertifica
te in
Man
agem
ent
(QC
F)
Leve
l 3 N
VQ
Cer
tifica
te in
Man
agem
ent
(QC
F)
Edex
cel Le
vel 3
Cer
tifica
te in L
ogis
tics
O
per
atio
ns
(QCF)
Edex
cel Le
vel 3
Dip
lom
a in
W
areh
ousi
ng a
nd
Sto
rage
(QCF)
Edex
cel Le
vel 3
Dip
lom
a in
Drivi
ng
Goods
Veh
icle
s (Q
CF)
Edex
cel Le
vel 3
Cer
tifica
te in T
raffic
O
ffic
e (Q
CF)
Edex
cel Le
vel 3
Dip
lom
a in
Com
mer
cial
Movi
ng
(QCF)
Edex
cel Le
vel 3 N
VQ
in
Supply
Chai
n
Man
agem
ent
(QC
F)
N029326 –
Spec
ific
ation –
Edex
cel Le
vel 2 C
ertifica
te in L
ogis
tics
Oper
ations
(QC
F) –
Iss
ue
1 –
Sep
tem
ber
2011
© P
ears
on E
duca
tion L
imited
2011
87
Level
Gen
era
l q
uali
fica
tio
ns
Dip
lom
as
BTE
C v
oca
tio
nall
y-
rela
ted
q
uali
fica
tio
ns
BTEC
sp
eci
ali
st
qu
alifi
cati
on
/
pro
fess
ion
al
NV
Q/
com
pete
nce
2
Edex
cel BTEC L
evel
2
Cer
tifica
te in
War
ehousi
ng a
nd
Sto
rage
Prin
ciple
s (Q
CF)
Edex
cel BTEC L
evel
2
Aw
ard,
Cer
tifica
te in
Tea
m L
eadin
g (
QCF)
Edex
cel Le
vel 2
Cer
tifica
te in
War
ehousi
ng a
nd
Sto
rage
(QCF)
Edex
cel Le
vel 2
Cer
tifica
te in D
rivi
ng
Goods
Veh
icle
s (Q
CF)
Edex
cel Le
vel 2
Cer
tifica
te in T
raffic
O
ffic
e (Q
CF)
Edex
cel Le
vel 2
Cer
tifica
te in
Inte
rnat
ional
Tra
de
and L
ogis
tics
(Q
CF)
Edex
cel Le
vel 2
Cer
tifica
te in
Com
mer
cial
Movi
ng
(QCF)
Edex
cel Le
vel 2 N
VQ
in
Supply
Chai
n
Man
agem
ent
(QC
F)
1
Edex
cel Le
vel 1 A
war
d
in C
om
mer
cial
Movi
ng
(QCF)
En
try
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N029326 – Specification – Edexcel Level 2 Certificate in Logistics Operations (QCF) – Issue 1 – September 2011 © Pearson Education Limited 2011
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Annexe B: Quality assurance
Key principles of quality assurance
A centre delivering Edexcel qualifications must be an Edexcel recognised centre and must have approval for qualifications that it is offering.
The centre agrees, as part of gaining recognition, to abide by specific terms and conditions relating to the effective delivery and quality assurance of assessment. The centre must abide by these conditions throughout the period of delivery.
Edexcel makes available to approved centres a range of materials and opportunities to exemplify the processes required for effective assessment and provide examples of effective standards. Approved centres must use the guidance on assessment to ensure that staff who are delivering Edexcel qualifications are applying consistent standards.
An approved centre must follow agreed protocols for: standardisation of assessors; planning, monitoring and recording of assessment processes; internal verification and recording of internal verification processes and dealing with special circumstances, appeals and malpractice.
Quality assurance processes
The approach to quality assured assessment is made through a partnership between a recognised centre and Edexcel. Edexcel is committed to ensuring that it follows best practice and employs appropriate technology to support quality assurance processes where practicable. The specific arrangements for working with centres will vary. Edexcel seeks to ensure that the quality-assurance processes it uses do not inflict undue bureaucratic processes on centres, and works to support them in providing robust quality-assurance processes.
The learning outcomes and assessment criteria in each unit within this specification set out the standard to be achieved by each learner in order to gain each qualification. Edexcel operates a quality-assurance process, designed to ensure that these standards are maintained by all assessors and verifiers.
For the purposes of quality assurance, all individual qualifications and units are considered as a whole. Centres offering these qualifications must be committed to ensuring the quality of the units and qualifications they offer, through effective standardisation of assessors and internal verification of assessor decisions. Centre quality assurance and assessment processes are monitored by Edexcel.
N029326 – Specification – Edexcel Level 2 Certificate in Logistics Operations (QCF) – Issue 1 – September 2011 © Pearson Education Limited 2011
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The Edexcel quality-assurance processes will involve:
gaining centre recognition and qualification approval if a centre is not currently approved to offer Edexcel qualifications
annual visits to centres by Edexcel for quality review and development of overarching processes and quality standards. Quality review and development visits will be conducted by an Edexcel quality development reviewer
annual visits by occupationally competent and qualified Edexcel Standards Verifiers for sampling of internal verification and assessor decisions for the occupational sector
the provision of support, advice and guidance towards the achievement of National Occupational Standards.
Centres are required to declare their commitment to ensuring quality and appropriate opportunities for learners that lead to valid and accurate assessment outcomes. In addition, centres will commit to undertaking defined training and online standardisation activities.
N029326 – Specification – Edexcel Level 2 Certificate in Logistics Operations (QCF) – Issue 1 – September 2011 © Pearson Education Limited 2011
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Annexe C: Centre certification and registration
Edexcel Standards Verifiers will provide support, advice and guidance to centres to achieve Direct Claims Status (DCS). Edexcel will maintain the integrity of Edexcel QCF NVQs through ensuring that the awarding of these qualifications is secure. Where there are quality issues identified in the delivery of programmes, Edexcel will exercise the right to:
direct centres to take action
limit or suspend certification
suspend registration.
The approach of Edexcel in such circumstances is to work with the centre to overcome the problems identified. If additional training is required, Edexcel will aim to secure the appropriate expertise to provide this.
What are the access arrangements and special considerations for the qualifications in this specification?
Centres are required to recruit learners to Edexcel qualifications with integrity.
Appropriate steps should be taken to assess each applicant’s potential and a professional judgement should be made about their ability to successfully complete the programme of study and achieve the qualification. This assessment will need to take account of the support available to the learner within the centre during their programme of study and any specific support that might be necessary to allow the learner to access the assessment for the qualification. Centres should consult Edexcel’s policy on learners with particular requirements. Edexcel’s policy on access arrangements and special considerations for Edexcel qualifications aims to enhance access to the qualifications for learners with disabilities and other difficulties (as defined by the Equality Act 2010) without compromising the assessment of skills, knowledge, understanding or competence. Please refer to Edexcel’s Equality Policy for further details, www.edexcel.com/policies/pages/home.aspx
N029326 – Specification – Edexcel Level 2 Certificate in Logistics Operations (QCF) – Issue 1 – September 2011 © Pearson Education Limited 2011
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N029326 – Specification – Edexcel Level 2 Certificate in Logistics Operations (QCF) – Issue 1 – September 2011 © Pearson Education Limited 2011
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Annexe D: Skills for Logistics Assessment Guidance for qualifications on the QCF
Skills for Logistics
Assessment Guidance for the Qualifications and Credit Framework
March 2011
N029326 – Specification – Edexcel Level 2 Certificate in Logistics Operations (QCF) – Issue 1 – September 2011 © Pearson Education Limited 2011
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Assessment Guidance for the Qualifications and Credit Framework
1. Introduction
This document is for those Awarding Organisations that intend to offer QCF qualifications based on Skills for Logistics National Occupational Standards. It is a tool that can be used in conjunction with any unit whose purpose is to confirm occupational competence. Such units are designed and informed by the views of logistics employers to meet the needs of the UK economy. They are designed to prepare candidates for further learning or training, or update their existing knowledge and skills, or their continuing professional development. Skills for Logistics aim to develop and implement combined units of assessment, based on relevant National Occupational Standards (NOS), which are fit for purpose and maintain quality assured approaches to assessment and verification
This guidance for assessment should be used by Awarding Organisations to ensure that ‘competence’ units are assessed in accordance with the needs of employers and stakeholders in the sector. The intention of this guidance is to minimise bureaucracy whilst maintaining integrity and quality assurance of assessment and verification of achievement.
This document applies to all qualifications in the Qualifications Credit Framework (QCF) from the 1st October 2010 and that fall within the Skills for Logistics sector. It replaces any other assessment strategies and guidance currently in use.
QCF qualifications are not currently used as a ‘Licence to Practice’ in the Logistics Sector, they are however recognised and supported by employers and stakeholders in the sector.
2. Definitions
Certain terms used in this document have particular meanings and that should be taken in context within the assessment guidance:
to assess: to evaluate in a detailed and analytical way.*
to verify: to demonstrate that something is true, accurate or justified*
competence: the proven/demonstrated and individual –capacity to use know-how, skills, knowledge in order to meet usual and –changing occupational requirements.*
*reference Oxford English Dictionary
Skills for Logistics consider the combination of skills and knowledge to be fundamental to the furthering of the skills agenda as outlined in the White Paper; ‘Skills for Growth – the national skills strategy’ BIS November 2009.
Competence for a particular job role is likely to include the generic skills required for that occupation, specialised skills for a particular supply chain and employability skills such as team working, creative thinking, communication and customer care. The inclusion of such skills in a qualification creates a more holistic approach to developing the skills required for the needs of the UK economy.
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3. External Quality Control
External quality control is achieved through rigorous monitoring and standardisation of assessment decisions; Awarding Organisations achieve this by operating within their existing systems for quality monitoring, risk assessment, and management of their approved centres following guidance issued by the Regulatory Authorities.
4. Additional Assessment Needs
QCF units that are used to assess competence within the QCF need to be assessed and quality assured in accordance with the following additional requirements:
1 When QCF units are used to assess competence, Awarding Organisations (AO’s) are required to make sure their recognised assessment centres assess learners according to the NOS issued by the SSC for learning and development.
2 Learners should be enabled to complete, wherever possible, real work activities that provide both evidence of underpinning knowledge and evidence of competence to demonstrate they have met the learning outcomes and assessment criteria of the QCF unit and that they are competent in relation to the NOS
3 When a Learner is unable to complete real work activities simulation is permitted, circumstances in which simulation may take place are: a learner is required to complete a work activity that does not occur on a regular basis and therefore opportunities to complete a particular work activity do not easily arise,
a learner is required to respond to a situation that rarely occurs, such as responding to an emergency situation,
the safety of the learner and/or resources would be put at risk
4 When simulation is used, those who assess the learner should be confident that the simulation replicates the workplace to such an extent that learner’s will be able to fully transfer their occupational competence to the workplace and real situations.
5 Assessors must be occupationally competent in the occupational area they are assessing where they have sufficient and relevant technical/occupational competence in the unit, at or above the level of the unit being assessed
6 Assessors and Internal Verifiers must hold or be working towards the appropriate regulatory body approved qualifications for assessment and internal verification, such as those developed by Lifelong Learning UK.
7 Assessors must be fully conversant with the units against which the assessments and verifications are to be undertaken
8 Assessors must carry out assessment according to the relevant Learning and Development National Occupational Standards (approved January 2010)*
9 All assessment decisions made by those working towards a relevant assessor qualification must be verified by a qualified Teacher/Trainer, Assessor or an Assessor recognised by the Awarding Organisation as appropriate
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10 Trainee Assessors should have a plan, which is overseen by the relevant assessment centre, to achieve the relevant assessor qualification within an agreed timescale
*these can be found on the National Occupational Standards Directory: www.ukstandards.org.uk
5. Quality Assurance Requirements
This section summarises the quality assurance requirements that apply to QCF units and qualifications used to demonstrate competence. Awarding Organisations should ensure that recognised assessment centres are familiar with these requirements.
1 QCF units that are used to assess competence must be verified:
internally by an Internal Verifier who is accountable to the assessment centre
externally by an External Verifier who is accountable to the Awarding Organisation
2 Internal Verifiers must:
hold or be working towards a suitable Internal Verifier qualification such as one based on LLUK standards
have sufficient and relevant technical/occupational familiarity with the units that are verified
be fully conversant with the standards and assessment criteria in the units to be assessed
understand the Awarding Organisation’s quality assurance systems and requirements for this qualification
3 Trainee Internal Verifiers must have: a plan that is overseen by the recognised assessment centre, to achieve an appropriate Internal Verifier qualification within an agreed timescale
4 External Verifiers must: hold or be working towards a suitable External Verifier qualification such as one based on LLUK standards
have sufficient and relevant technical/occupational familiarity with the units that are externally verified
be fully conversant with the standards and assessment criteria in the units to be assessed
understand the Awarding Organisation’s quality assurance systems and requirements for this qualification
5 Trainee External Verifiers should have: a plan that is overseen by the recognised assessment centre, to achieve an appropriate External Verifier qualification within an agreed timescale
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6 Skills for Logistics recognise that employers in the sector provide in-house training, development and assessment processes that can meet the standards set for Assessors and Verifiers. Where an employer maps its in-house training, development and assessment processes against the Assessor and Verifier National Occupational Standards and shows that all are met; subject to agreement with the Awarding Organisation and Skills for Logistics, an employer is permitted to carry out Assessment and Verification using staff members who do not hold Assessor and Verifier qualifications. Such individuals must however, meet all other requirements for Assessors and Verifiers.
6. External Monitoring/Risk Management
Awarding Organisations should decide the frequency of external monitoring activities, which should be based on the risks associated with a qualification of this type and an assessment of the centre’s performance and past record.
Awarding Organisations should develop suitable auditing processes, where naturally occurring quality assurance already exist in the workplace assessment environments.
7. Equality and Diversity
Awarding Organisations and their assessment centre staff must ensure no learner is discriminated against, either directly or indirectly on the grounds of: race, colour, ethnicity, nationality, ethnicity, sex, marital status, gender reassignment, sexual orientation, disability, social status, belief or non-belief, language with the exception of the Welsh language and the legal requirements of the Welsh Language Act.
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Annex 1
Specific Criteria for the Assessment and Verification of Driving Goods Vehicles
Assessors
In the case of qualifications titled Driving Goods Vehicles, assessors must hold a Driving Licence i.e., Cat A or Cat B or Cat C1 or Cat C or Cat C+E, with the entitlement needed to drive the vehicle on which the assessment is being undertaken.
Assessors must satisfy the external verifier that they are occupationally competent in the employment context in which assessment is undertaken.
When assessment takes place in the context of the movement or handling of dangerous goods the assessor must hold a current ADR certificate.
Internal Verifiers
In the case of the qualification Driving Goods Vehicles at Level 2 and Level 3 internal verifiers must have a working knowledge of the DVLA Driving Licence regulations relating to the candidate and the vehicle on which the assessment is being undertaken.
When assessment takes place in the context of the management, movement or handling of dangerous goods the internal verifier must have a working knowledge of ADR certification and the risks associated with the transport of dangerous goods.
External Verifiers
When assessment takes place in the context of the handling of dangerous goods the external verifier must have a working knowledge of ADR certification and the risks associated with the transport of dangerous goods.
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Annex 2
Specific criteria for the Assessment and Verification of Warehousing and Storage
Assessors
In the case of qualifications titled Warehousing and Storage, where the candidate uses equipment that requires specific training, or a ‘licence’ (certificate), for example lift trucks, assessors must have undertaken the specific training, or hold the ‘licence’ for the type of equipment on which the assessment is to take place.
Expert witness
Where the assessor has not undertaken the specific training, or does not hold the ‘licence’ for the type of equipment on which the assessment is to take place, the testimony of an expert witness should be sought.
An expert witness must be someone who is both competent on the type of equipment and is working sufficiently closely with the candidate to be able to comment on their operating ability. Competence may be demonstrated by the achievement of a ‘licence’ or evidence of specific training.
The expert witness is not consulted as a professional assessor, but as someone who is expert in the use of the type of equipment being used.
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Annex 3
Specific Criteria for the Assessment, Verification and Certification of Mail Services/Package Distribution
In the case of qualifications titled Mail Services or Package Distribution it is recognised that there are situations where the workplace may not be appropriate, or waiting for naturally occurring evidence is impractical in relation to units based on the National Occupational Standard SFL140 ‘Contribute to safety and security in mail services’. Skills for Logistics therefore allow centres to set up or devise assessment situations for this unit, with the prior agreement of the external verifier that the simulation is valid before assessment is undertaken.
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