edexcel level 3 diploma for waste supervisor (qcf) · pdf filecontents qualification title...

Edexcel Level 3 Diploma for Waste Supervisor (QCF) Specification

Edexcel competence-based qualifications

First teaching from July 2011

Issue 2

Pearson Education Ltd is one of the UK’s largest awarding organisations, offering academic and vocational qualifications and testing to schools, colleges, employers and other places of learning, both in the UK and internationally. Qualifications offered include GCSE, AS and A Level, NVQ and our BTEC suite of vocational qualifications, ranging from Entry Level to BTEC Higher National Diplomas. Pearson Education Ltd administers work-based qualifications. Through initiatives such as onscreen marking and administration, Pearson is leading the way in using technology to modernise educational assessment, and to support teachers and learners. This specification is Issue 2. Key changes are sidelined. We will inform centres of any changes to this issue. The latest issue can be found on the Edexcel website: www.edexcel.com References to third party material made in this specification are made in good faith. We do not endorse, approve or accept responsibility for the content of materials, which may be subject to change, or any opinions expressed therein. (Material may include textbooks, journals, magazines and other publications and websites.) Authorised by Martin Stretton Prepared by Ed Maddicott Publications Code N033439 All the material in this publication is copyright © Pearson Education Limited 2012

Contents

Qualification title covered by this specification 1

Key features of the Edexcel Level 3 Diploma for Waste Supervisor (QCF) 2

What is the purpose of this qualification? 2

Who is this qualification for? 2

What are the benefits of these qualifications to the learner and employer? 2

What are the potential job roles for those working towards this qualification? 2

What progression opportunities are available to learners who achieve this qualification? 3

What is the qualification structure for the Edexcel Level 3 Diploma for Waste Supervisor (QCF)? 4

How is the qualification graded and assessed? 7

Assessment requirements/strategy 7

Types of evidence (to be read in conjunction with the assessment strategy in Annexe C) 8

Centre recognition and approval 9

Centre recognition 9

Approvals agreement 9

Quality assurance 9

What resources are required? 9

Unit format 10

Units 11

Unit 1: Contribute to the Management of the Environmental Impact of Work 13

Unit 2: Supervise the Work of Others 19

Unit 3: Supervise Health and Safety in the Working Environment for Waste Management Activities 25

Unit 4: Ensure that Staff Conform to Productive and Efficient Working Practices 31

Unit 5: Provide Leadership in Area of Responsibility 37

Unit 6: Generate and Retain Waste and Resource Management Business 41

Unit 7: Manual Handling, Lifting and Moving of Loads in a Waste Environment 51

Unit 8: Participate in Meetings 55

Unit 9: Manage own Professional Development Within an Organisation 57

Unit 10: Support Learning and Development Within Own Area of Responsibility 59

Unit 11: Plan, Allocate and Monitor Work of a Team 63

Unit 12: Oversee Waste Process Operations 67

Unit 13: Validation of Waste 75

Unit 14: Inspection of Vehicles Used in Waste Management Facilities 79

Unit 15: Maintain the Condition of Waste Process Equipment 85

Unit 16: Control the Risk from Vehicle and Plant Movements on Waste Management Facilities 93

Unit 17: Conduct Environmental Monitoring on a Waste Management Facility 101

Unit 18: Contribute to Maintaining Sustainable Development and Environmental Good Practice at Work 107

Unit 19: Maintain the Security of Waste Management Facilities 113

Unit 20: Acceptance of Waste 119

Unit 21: Contribute to the Sustainability, Maintenance and Preservation of the Environment 125

Unit 22: Exchange Responsibility for Control of Waste Processing Operations 129

Unit 23: Contribute to the Provision of Customer Service in a Waste Environment 135

Unit 24: Support Customer Service Improvements 139

Unit 25: Control Maintenance and Other Engineering Operations 143

Unit 26: Manage the Transfer of Outputs and Disposal of Residues from Remediation of Contaminated Land 151

Unit 27: Manage and Maintain Effective Systems for Responding to Emergencies 161

Unit 28: Manage Customer Care Programs to Improve Waste Management Services 169

Unit 29: Control Work Activities on a Waste Management Facility 177

Unit 30: Maintain Vehicle Crew Compliance with Operational Requirements183

Unit 31: Manage the Traffic Office 187

Unit 32: Review the Quality of Customer Service 191

Unit 33: Manage a Budget for Own Area or Activity of Work 195

Unit 34: Make Effective Decisions 199

Unit 35: Ensure Compliance With Legal, Regulatory, Ethical and Social Requirements 203

Unit 36: Plan, Allocate and Monitor Work in Own Area of Responsibility 205

Unit 37: Plan an Organisation’s Workforce 209

Unit 38: Implement Change in Own Area of Responsibility 211

Unit 39: Work Productively With Colleagues and Stakeholders 213

Unit 40: Recruit Staff in Own Area of Responsibility 217

Unit 41: Set Objectives and Provide Support for Team Members 221

Unit 42: Identify and Evaluate Sustainable Resources in a Waste Environment 225

Unit 43: Operate the Weighbridge 229

Unit 44: Work with Others to Improve Customer Service 235

Unit 45: Conform to General Workplace Environmental Requirements 239

Unit 46: Direct Vehicle Movements on Site 243

Unit 47: Conforming to Productive Working Practices in the Workplace 247

Unit 48: Control the Sale of Stocked Material or Products 253

Unit 49: Conforming to General Safety in the Workplace 257

Further information 261

Useful publications 261

How to obtain National Occupational Standards 261

Professional development and training 262

Annexe A: Quality assurance 263

Key principles of quality assurance 263

Quality assurance processes 263

Annexe B: Centre certification and registration 265

What are the access arrangements and special considerations for the qualifications in this specification? 265

Annexe C: Assessment requirements/strategy 267

Annexe D: Additional requirement for qualifications that use the term ‘NVQ’ in a QCF qualification title 279

N033439 –

Spec

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Edex

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CF)

–

Issu

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August

2012

© P

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1

Qual

ific

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Edex

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N033439 – Specification – Edexcel Level 3 Diploma for Waste Supervisor (QCF) – Issue 2 – August 2012 © Pearson Education Limited 2012

2

Key features of the Edexcel Level 3 Diploma for Waste Supervisor (QCF)

This qualification: is nationally recognised is based on the Recycling Management/Recycling Operations National

Occupational Standards (NOS). The NOS, assessment requirements/strategy and qualification structure(s) are owned by Energy and Utility Skills (EU Skills).

The Edexcel Level 3 Diploma for Waste Supervisor (QCF) has been approved as a component of the Sustainable Resource Management Advanced Apprenticeship framework.

What is the purpose of this qualification?

This qualification meets the needs of employers and the industry, giving learners a clear pathway to a career in sustainable resource management.

Who is this qualification for?

This qualification is for all learners aged 16 and above who are capable of reaching the required standards. Edexcel’s policy is that the qualification should: be free from any barriers that restrict access and progression ensure equality of opportunity for all wishing to access the

qualification(s).

What are the benefits of these qualifications to the learner and employer?

The qualification and associated apprenticeship framework contribute to the development of a sustainable workforce for the UK waste management and recycling industries.

What are the potential job roles for those working towards this qualification?

recycling collection supervisor (team leader) refuse collection supervisor (team leader) transfer station supervisor treatment (physical/chemical/thermal) supervisor biological treatment supervisor landfill supervisor sustainability officer materials recycling facility/household waste recycling centre supervisor.


3

What progression opportunities are available to learners who achieve this qualification?

Learners can progress to occupational roles or continue to work as a competent operative in the collection, transport, treatment and final management of waste and recyclables at supervisory levels. It is possible for supervisors to move into other industry areas or to become managers. Graduate apprentices could progress to other qualifications recognised by the Chartered Institute of Wastes Management. For further information on careers in the waste management industry please go to: www.euskills.co.uk/careers


4

What is the qualification structure for the Edexcel Level 3 Diploma for Waste Supervisor (QCF)?

Individual units can be found in the Units section. Learners must complete a minimum of 59 credits to achieve this qualification. They must complete all the units in Mandatory Group A for a total of 47 credits. Learners must also complete two units from Optional Group B for a minimum of four credits and three units from Optional Group C for a minimum of eight credits. At least two of the units chosen from Optional Group C must be at Level 3 or above.

Edexcel Level 3 Diploma for Waste Supervisor (QCF)

Unit Mandatory units

Learners must complete all units in this mandatory group for a total of 47 credits

Credit Level

1 Contribute to the Management of the Environmental Impact of Work

7 3

2 Supervise the Work of Others 7 3

3 Supervise Health and Safety in the Working Environment for Waste Management Activities

8 3

4 Ensure that Staff Conform to Productive and Efficient Working Practices

5 2

5 Provide Leadership in Area of Responsibility 20 5

Unit Optional units – B

Learners must complete a minimum of two units from this group totalling at least four credits

Credit Level

6 Generate and Retain Waste and Resource Management Business

14 3

7 Manual Handling, Lifting and Moving of Loads in a Waste Environment

2 1

8 Participate in Meetings 2 2

9 Manage own Professional Development Within an Organisation

4 3

10 Support Learning and Development Within Own Area of Responsibility

5 4

11 Plan, Allocate and Monitor Work of a Team 5 3

12 Oversee Waste Process Operations 4 3

13 Validation of Waste 5 2

14 Inspection of Vehicles Used in Waste Management Facilities

2 3


5

Unit Optional units – B

Learners must complete a minimum of two units from this group totalling at least four credits

Credit Level

15 Maintain the Condition of Waste Process Equipment

10 2

16 Control the Risk from Vehicle and Plant Movements on Waste Management Facilities

9 2

17 Conduct Environmental Monitoring on a Waste Management Facility

4 2

18 Contribute to Maintaining Sustainable Development and Environmental Good Practice at Work

5 2

19 Maintain the Security of Waste Management Facilities

7 1

20 Acceptance of Waste 7 2

21 Contribute to the Sustainability, Maintenance and Preservation of the Environment

2 2

22 Exchange Responsibility for Control of Waste Processing Operations

9 2

23 Contribute to the Provision of Customer Service in a Waste Environment

5 2

24 Support Customer Service Improvements 5 2

Unit Optional Group C

Learners must complete a minimum of three units from this optional group and achieve a minimum of eight credits. At least two of the units chosen must be at Level 3 or above.

Credit Level

25 Control Maintenance and Other Engineering Operations

13 4

26 Manage the Transfer of Outputs and Disposal of Residues from Remediation of Contaminated Land

8 3

27 Manage and Maintain Effective Systems for Responding to Emergencies

19 4

28 Manage Customer Care Programs to Improve Waste Management Services

9 3

29 Control Work Activities on a Waste Management Facility

9 3

30 Maintain Vehicle Crew Compliance with Operational Requirements

3 3

31 Manage the Traffic Office 4 3


6

Unit Optional Group C

Learners must complete a minimum of three units from this optional group and achieve a minimum of eight credits. At least two of the units chosen must be at Level 3 or above.

Credit Level

32 Review the Quality of Customer Service 8 4

33 Manage a Budget for Own Area or Activity of Work

7 5

34 Make Effective Decisions 3 3

35 Ensure Compliance With Legal, Regulatory, Ethical and Social Requirements

5 4

36 Plan, Allocate and Monitor Work in Own Area of Responsibility

5 4

37 Plan an Organisation’s Workforce 9 7

38 Implement Change in Own Area of Responsibility 6 4

39 Work Productively With Colleagues and Stakeholders

6 5

40 Recruit Staff in Own Area of Responsibility 4 5

41 Set Objectives and Provide Support for Team Members

5 3

42 Identify and Evaluate Sustainable Resources in a Waste Environment

8 4

43 Operate the Weighbridge 15 3

44 Work with Others to Improve Customer Service 8 3

45 Conform to General Workplace Environmental Requirements

3 2

46 Direct Vehicle Movements on Site 4 2

47 Conforming to Productive Working Practices in the Workplace

3 2

48 Control the Sale of Stocked Material or Products 3 2

49 Conforming to General Safety in the Workplace 2 1


7

How is the qualification graded and assessed?

The overall grade for the qualification is a ‘pass’. The learner must achieve all the required units within the specified qualification structure. To pass a unit the learner must: achieve all the specified learning outcomes satisfy all the assessment criteria by providing sufficient and valid

evidence for each criterion show that the evidence is their own. The qualifications are designed to be assessed: in the workplace or in conditions resembling the workplace, as specified in the assessment

requirements/strategy for the sector, or as part of a training programme.

Assessment requirements/strategy

The assessment requirements/strategy for this qualification has been included in Annexe C. They have been developed by EU Skills in partnership with employers, training providers, awarding organisations and the regulatory authorities. The assessment strategy includes details on: criteria for defining realistic working environments roles and occupational competence of assessors, expert witnesses,

internal verifiers and standards verifiers quality control of assessment evidence requirements. Evidence of competence may come from: current practice where evidence is generated from a current job role a programme of development where evidence comes from

assessment opportunities built into a learning/training programme whether at or away from the workplace

the Recognition of Prior Learning (RPL) where a learner can demonstrate that they can meet the assessment criteria within a unit through knowledge, understanding or skills they already possess without undertaking a course of learning. They must submit sufficient, reliable and valid evidence for internal and standards verification purposes. RPL is acceptable for accrediting a unit, several units or a whole qualification

a combination of these.


8

It is important that the evidence is:

Valid relevant to the standards for which competence is claimed

Authentic produced by the learner

Current sufficiently recent to create confidence that the same skill, understanding or knowledge persist at the time of the claim

Reliable indicates that the learner can consistently perform at this level

Sufficient fully meets the requirements of the standards.

Types of evidence (to be read in conjunction with the assessment strategy in Annexe C)

To successfully achieve a unit the learner must gather evidence which shows that they have met the required standard in the assessment criteria. Evidence can take a variety of different forms including the examples below. Centres should refer to the assessment strategy for information about which of the following are permissible. direct observation of the learner’s performance by their assessor (O) outcomes from oral or written questioning (Q&A) products of the learner’s work (P) personal statements and/or reflective accounts (RA) outcomes from simulation, where permitted by the assessment

strategy (S) professional discussion (PD) assignment, project/case studies (A) authentic statements/witness testimony (WT) expert witness testimony (EPW) evidence of Recognition of Prior Learning (RPL). The abbreviations may be used for cross-referencing purposes. Learners can use one piece of evidence to prove their knowledge, skills and understanding across different assessment criteria and/or across different units. It is, therefore, not necessary for learners to have each assessment criterion assessed separately. Learners should be encouraged to reference the assessment criteria to which the evidence relates. Evidence must be made available to the assessor, internal verifier and Edexcel standards verifier. A range of recording documents is available on the Edexcel website www.edexcel.com. Alternatively, centres may develop their own.


9

Centre recognition and approval

Centre recognition

Centres that have not previously offered Edexcel qualifications need to apply for and be granted centre recognition as part of the process for approval to offer individual qualifications. New centres must complete both a centre recognition approval application and a qualification approval application. Existing centres will be given ‘automatic approval’ for a new qualification if they are already approved for a qualification that is being replaced by the new qualification and the conditions for automatic approval are met. Centres already holding Edexcel approval are able to gain qualification approval for a different level or different sector via Edexcel online.

Approvals agreement

All centres are required to enter into an approvals agreement which is a formal commitment by the head or principal of a centre to meet all the requirements of the specification and any linked codes or regulations. Edexcel will act to protect the integrity of the awarding of qualifications, if centres do not comply with the agreement. This could result in the suspension of certification or withdrawal of approval.

Quality assurance

Detailed information on Edexcel’s quality assurance processes is given in Annexe B.

What resources are required?

Each qualification is designed to support learners working in the recycling management/recycling operations sector. Physical resources need to support the delivery of the qualifications and the assessment of the learning outcomes and must be of industry standard. Staff assessing the learner must meet the requirements within the overarching assessment strategy for the sector.


10

Unit format

Each unit in this specification contains the following sections. Unit title:

Unit reference number:

QCF level:

Credit value:

Guided learning hours:

Unit summary:

Assessment requirements/evidence requirements:

Assessment methodology:

Learning outcomes:

Assessment criteria:

Evidence type:

Portfolio reference:

Date:

The unit title is accredited on the QCF and this form of words will appear on the learner’s Notification of Performance (NOP).

All units and qualifications within the QCF have a level assigned to them, which represents the level of achievement. There are nine levels of achievement, from Entry level to level 8. The level of the unit has been informed by the QCF level descriptors and, where appropriate, the NOS and/or other sector/professional.

All units have a credit value. The minimum credit value is one, and credits can only be awarded in whole numbers. Learners will be awarded credits when they achieve the unit.

A notional measure of the substance of a qualification. It includes an estimate of the time that might be allocated to direct teaching or instruction, together with other structured learning time, such as directed assignments, assessments on the job or supported individual study and practice. It excludes learner-initiated private study.

This provides a summary of the purpose of the unit.

The assessment/evidence requirements are determined by the SSC. Learners must provide evidence for each of the requirements stated in this section.

Learning outcomes state exactly what a learner should know, understand or be able to do as a result of completing a unit.

The assessment criteria of a unit specify the standard a learner is expected to meet to demonstrate that a learning outcome, or a set of learning outcomes, has been achieved.

Learners must reference the type of evidence they have and where it is available for quality assurance purposes. The learner can enter the relevant key and a reference. Alternatively, the learner and/or centre can devise their own referencing system.

This provides a summary of the assessment methodology to be used for the unit.

The learner should use this box to indicate where the evidence can be obtained eg portfolio page number.

The learner should give the date when the evidence has been provided.


11

Units


12


13

Unit 1: Contribute to the Management of the Environmental Impact of Work

Unit reference number: D/602/1063

QCF level: 3

Credit value: 7

Guided learning hours: 32

Assessment requirements/evidence requirements

Please refer to the EU Skills Assessment Strategy at www.euskills.co.uk (Annexe C).

Assessment methodology

This unit is assessed in the workplace or in conditions resembling the workplace. Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion. Alternatively, centre documentation should be used to record this information.

N033439 –

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Issu

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August

2012

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N033439 –

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N033439 –

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essa

ry

2.1

Exp

lain

how

to o

rgan

ise

work

act

ivitie

s an

d t

he

use

of re

sourc

es in t

hei

r ar

ea o

f re

sponsi

bili

ty s

o t

hat

they

are

eff

icie

nt

and e

ffec

tive

2.2

Exp

lain

the

import

ance

of

org

anis

ing w

ork

ac

tivi

ties

and t

he

use

of

reso

urc

es s

o t

hat

th

ey m

inim

ise

thei

r neg

ativ

e and

max

imis

e th

eir

posi

tive

envi

ronm

enta

l im

pac

t, a

nd h

ow

to d

o s

o

2.3

Exp

lain

the

import

ance

of

iden

tify

ing t

he

envi

ronm

enta

l im

pact

of w

ork

act

ivitie

s an

d t

he

use

of re

sourc

es in o

wn a

rea o

f re

sponsi

bili

ty,

and h

ow

to d

o s

o

2.4

Exp

lain

the

import

ance

of

report

ing

pro

mptly

any

iden

tified

ris

ks t

o t

he

envi

ronm

ent

whic

h y

ou o

r oth

ers

do n

ot

hav

e th

e abili

ty t

o c

ontr

ol, a

nd h

ow

to d

o

so

2.5

Exp

lain

how

to e

nco

ura

ge

peo

ple

to m

ake

co

ntr

ibutions

2

Under

stan

d h

ow

to t

he

man

age

the

impac

t of

work

on t

he

envi

ronm

ent

2.6

Exp

lain

how

to iden

tify

an im

ple

men

t ch

anges

to w

ork

act

ivitie

s and t

he

use

of

reso

urc

es t

hat

will

red

uce

neg

ativ

e an

d

incr

ease

posi

tive

envi

ronm

enta

l im

pact

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

17

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2.7

D

escr

ibe

the

princi

ple

s of

effe

ctiv

e co

mm

unic

atio

n a

nd h

ow

to a

pply

them

2.8

Exp

lain

the

limits

of

ow

n a

nd

oth

ers

resp

onsi

bili

ties

2.9

Exp

lain

indust

ry a

nd s

ecto

r re

quirem

ents

fo

r m

anag

ing e

nvi

ronm

enta

l per

form

ance

in

thei

r are

a of re

sponsi

bili

ty

2.1

0

Des

crib

e th

e le

gal

req

uirem

ents

and

envi

ronm

enta

l polic

ies

and h

ow

to c

om

ply

w

ith t

hem

2.1

1

Des

crib

e th

e ty

pes

of ri

sks

to t

he

envi

ronm

ent,

whic

h y

ou a

nd o

ther

s do

not

hav

e th

e ab

ility

to c

ontr

ol

2.1

2

Des

crib

e th

e ra

nge

of en

viro

nm

enta

l sp

ecia

lists

that

exi

sts

insi

de

and/o

r outs

ide

thei

r org

anis

atio

n

2.1

3

Exp

lain

your

role

, re

sponsi

bili

ties

and

limits

of th

eir

auth

ori

ty

2.1

4

Pres

ent

info

rmat

ion c

lear

ly,

conci

sely

, ac

cura

tely

and in w

ays

that

pro

mote

under

stan

din

g

2.1

5

Kee

p p

eople

info

rmed

of pla

ns

and

dev

elopm

ents

2.1

6

Mak

e ap

pro

priat

e in

form

atio

n a

nd

know

ledge

avai

lable

pro

mptly

to t

hose

w

ho n

eed it

and h

ave

a right

to it

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

18

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2.1

7

Enco

ura

ge

oth

ers

to s

har

e in

form

atio

n

and k

now

ledge

effici

ently

within

the

const

rain

ts o

f co

nfiden

tial

ity

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


19

Unit 2: Supervise the Work of Others

Unit reference number: H/602/1064

QCF level: 3

Credit value: 7






N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

20

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Agre

e th

e div

isio

n o

f w

ork

for

each

m

ember

of

staff b

efore

inst

ruct

ing w

ork

to

com

men

ce

1.2

Pl

an t

he

bes

t w

ay t

o c

arry

out

the

work

to

ach

ieve

per

form

ance

req

uirem

ents

1

Plan

and d

eleg

ate

work

act

ivitie

s w

ithin

ow

n a

rea o

f re

sponsi

bili

ty

1.3

Confirm

that

the

work

ing m

ethods

to b

e use

d c

om

ply

with o

per

atio

nal

requirem

ents

and H

ealth &

Safe

ty

Reg

ula

tions

2.1

Ensu

re t

hat

all st

aff

carr

y out,

and

com

ple

te,

work

act

ivitie

s w

ithin

per

form

ance

req

uirem

ents

2.2

Ensu

re t

hat

indiv

idual

s w

ork

in a

safe

m

anner

and w

ear

PPE in a

ccord

ance

with

org

anis

atio

nal

req

uirem

ents

2.3

Id

entify

and r

esolv

e any

difficu

ltie

s w

hic

h

aris

e fr

om

sta

ff c

arry

ing o

ut

thei

r w

ork

sa

fely

2

Man

age

the

tim

ely

and s

afe

co

mple

tion o

f w

ork

act

ivitie

s

2.4

Pr

even

t dis

agre

emen

ts b

etw

een p

eople

fr

om

dis

rupting w

ork

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

21

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

3.1

Com

ple

te w

ork

docu

men

tation in

acco

rdan

ce w

ith o

per

atio

nal re

quirem

ents

3.2

Pr

ovi

de

colle

agues

with info

rmation t

o

enab

le t

hem

to u

nder

take

work

in

acco

rdan

ce w

ith o

per

atio

nal re

quirem

ents

3

Use

and c

om

munic

ate

dat

a a

nd

info

rmat

ion w

hen

super

visi

ng

oth

ers

3.3

O

bta

in,

and c

om

munic

ate

to c

olle

agues

, in

form

atio

n t

hat

is

nee

ded

to e

nab

le

task

s to

be

under

take

n e

ffec

tive

ly a

nd

safe

ly

4.1

N

otify

the

des

ignat

ed p

erso

n w

hen

work

is

lik

ely

to b

e co

mple

ted late

r th

an a

pre

-ag

reed

sch

edule

4.2

Res

olv

e in

stan

ces

of

unsa

fe o

r dis

ruptive

beh

avio

ur

in a

ccord

ance

with o

per

atio

nal

pro

cedure

s

4.3

Res

olv

e pro

ble

ms

ari

sing w

ithin

ow

n a

rea

of re

sponsi

bili

ty

4

Res

olv

e pro

ble

ms

whic

h a

rise

when

su

per

visi

ng a

nd w

ork

ing w

ith o

ther

s

4.4

Rep

ort

pro

ble

ms

that

cannot

be

reso

lved

to

the

des

ignat

ed p

erso

n

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

22

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

5.1

Exp

lain

the

pote

ntial haz

ards

ass

oci

ated

w

ith d

iffe

rent

mate

rial

s

5.2

Exp

lain

how

to r

ecognis

e w

ork

-rel

ated

haz

ards

and r

isks

5.3

Exp

lain

oper

atio

nal pro

cedure

s an

d

docu

men

tation r

elev

ant

and a

ssoci

ated

w

ith t

he

super

visi

on o

f oth

ers

5.4

D

escr

ibe

how

to d

eal co

nst

ruct

ivel

y w

ith

colle

agues

and o

ther

peo

ple

and r

esolv

e dis

agre

emen

ts

5.5

D

escr

ibe

how

and w

hen

to u

se p

erso

nal

pro

tect

ive

equip

men

t (P

PE)

in lin

e w

ith

oper

atio

nal polic

y an

d p

roce

dure

s

5.6

Exp

lain

why

it is

import

ant

to c

om

ply

with

oper

atio

nal pro

cedure

s

5.7

Exp

lain

the

org

anis

ations

per

form

ance

re

quirem

ents

for

the

work

bei

ng c

arr

ied

out

5.8

Exp

lain

a r

ange

of diffe

rent

styl

es o

f w

ork

ing

5.9

D

escr

ibe

the

diffe

rent

met

hods

and w

ays

that

can

be

use

d t

o s

uper

vise

and

motiva

te o

ther

s

5

Under

stan

d t

he

regula

tions,

pro

cedure

s an

d r

equirem

ents

for

super

visi

ng t

he

work

of oth

ers

5.1

0

Exp

lain

how

to d

evel

op p

roduct

ive

work

ing r

elat

ionsh

ips

with o

ther

s

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

23

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

5.1

1

Exp

lain

how

mis

under

stan

din

gs

can b

e re

solv

ed

5.1

2

Exp

lain

how

to m

anage

mee

tings

and

dis

cuss

ions

and a

chie

ve p

osi

tive

outc

om

es

5.1

3

Exp

lain

how

to r

ecognis

e an

d o

verc

om

e w

ork

rel

ate

d d

ifficu

ltie

s in

work

pla

ce

6.1

Rec

ognis

e an

d a

ct w

hen

oth

ers

nee

d

support

6

Work

in a

man

ner

whic

h u

nder

pin

s ef

fect

ive

per

form

ance

6.2

Be

rece

ptive

to n

ew w

ays

of w

ork

ing

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


24


25

Unit 3: Supervise Health and Safety in the Working Environment for Waste Management Activities

Unit reference number: K/602/1065

QCF level: 3

Credit value: 8






N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

26

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Ensu

re t

hat

all st

aff

mai

nta

in t

hei

r per

sonal

sta

ndar

ds

of

hyg

iene

in

acco

rdan

ce w

ith o

rgan

isat

ional

re

quirem

ents

1.2

Ensu

re t

hat

all st

aff use

thei

r des

ignat

ed

per

sonal

pro

tect

ive

equip

men

t (P

PE)

in

acco

rdan

ce w

ith o

per

atio

nal pro

cedure

s an

d leg

isla

tion

1.3

Ensu

re t

hat

all st

aff use

appro

ved s

afe

w

ork

ing a

nd h

ygie

ne

met

hods

and

tech

niq

ues

when

car

ryin

g o

ut

work

ac

tivi

ties

1.4

M

ake

sure

work

are

as a

re k

ept

clea

n a

nd

tidy

and c

ontr

ibute

to m

ainta

inin

g t

hem

in

a s

uitable

conditio

n

1.5

Ensu

re t

hat

all st

aff

follo

w s

afe

work

ing

pro

cedure

s an

d p

ract

ices

in a

ccord

ance

w

ith o

rgan

isat

ional

req

uirem

ents

1.6

Ensu

re t

hat

all st

aff

carr

y out

work

ro

utines

in a

ccord

ance

with

org

anis

atio

nal

pro

cedure

s

1

Super

vise

act

ivitie

s in

com

plia

nce

w

ith h

ealth a

nd s

afet

y le

gis

lation

and a

ppro

ved w

ork

pla

ce p

roce

sses

an

d p

roce

dure

s

1.7

Chec

k ri

sk a

sses

smen

ts a

re in p

lace

for

all asp

ects

of w

ork

, prior

to inst

ruct

ing

staf

f to

com

men

ce o

per

atio

ns,

and

ensu

re t

hat

the

requirem

ents

are

co

mplie

d w

ith

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

27

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.8

Ensu

re t

hat

all ped

estr

ians

keep

to

spec

ifie

d w

alkw

ays

in t

he

work

pla

ce

1.9

G

ive

war

nin

gs

to p

eople

who m

ight

be

at

risk

fro

m h

azar

dous

conditio

ns

1.1

0

Ensu

re d

ata

is u

sed a

nd c

om

munic

ated

as

det

aile

d in o

per

atio

nal

pro

cedure

s

2.1

Rep

ort

unsa

fe m

ater

ials

, pla

nt

and

equip

men

t

2.2

Rep

ort

unsa

fe loca

tions

to t

he

des

ignate

d

per

son

2.3

Rep

ort

unsa

fe o

per

atin

g c

onditio

ns

in t

he

work

envi

ronm

ent

2.4

Rep

ort

haz

ards

whic

h h

ave

the

pote

ntial

to

be

risk

s

2

Use

and c

om

munic

ate

dat

a a

nd

info

rmat

ion in lin

e w

ith o

per

atio

nal

pro

cedure

s

2.5

Rep

ort

em

ergen

cies

pro

mptly

3.1

D

eal w

ith u

nsa

fe b

ehav

iour

in a

ccord

ance

w

ith w

ork

pla

ce p

roce

dure

s an

d a

ppro

ved

pra

ctic

es

3.2

Tak

e st

eps

to d

eal w

ith c

onditio

ns

that

are

haz

ardous

to p

eople

3

Res

olv

e pro

ble

ms

whic

h c

ould

af

fect

hea

lth a

nd s

afe

ty

3.3

Rep

ort

pro

ble

ms

within

ow

n a

rea

of

resp

onsi

bili

ty in a

ccord

ance

with

oper

atio

nal pro

cedure

s

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

28

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

3.4

Ref

er –

to t

he

des

ignat

ed p

erso

n –

hea

lth

and s

afe

ty iss

ues

that

fall

outs

ide

the

resp

onsi

bili

ty o

f th

e jo

b r

ole

4.1

D

escr

ibe

the

clas

sifica

tions

and t

ypes

of

was

te

4.2

D

escr

ibe

the

pote

ntial

haz

ard

s as

soci

ate

d

with d

iffe

rent

wast

es

4.3

Exp

lain

the

rele

vant

was

te m

anag

emen

t oper

atio

nal pro

cedure

s an

d w

hy

it is

import

ant

to c

om

ply

with t

hem

4.4

D

escr

ibe

oper

atio

nal

docu

men

tation a

nd

reco

rdin

g s

yste

ms

4.5

D

escr

ibe

the

work

-rel

ated

haz

ard

s an

d

risk

s as

soci

ated

with w

ork

act

ivitie

s an

d

the

man

agem

ent

of

was

te

4.6

Exp

lain

how

to d

eal co

nst

ruct

ivel

y w

ith

colle

agues

and o

ther

peo

ple

and r

esolv

e dis

agre

emen

ts

4.7

Exp

lain

how

to u

se p

erso

nal pro

tect

ive

equip

men

t (P

PE)

in lin

e w

ith o

per

atio

nal

pro

cedure

s

4.8

D

escr

ibe

org

anis

ations

requirem

ents

for

mai

nta

inin

g p

erso

nal hyg

iene

4

Under

stan

d t

he

regula

tions,

pro

cedure

s an

d r

equirem

ents

for

Super

visi

ng h

ealth a

nd s

afe

ty in

the

work

ing e

nvi

ronm

ent

for

was

te

man

agem

ent

act

ivitie

s

4.9

D

escr

ibe

the

legis

lative

req

uirem

ents

for

conduct

ing R

isk

Ass

essm

ents

in t

he

work

pla

ce

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

29

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

4.1

0

Des

crib

e org

anis

ational

pro

cess

es a

nd

pro

cedure

s fo

r re

port

ing p

ote

ntial

ris

ks,

haz

ards

and d

anger

ous

inci

den

ts

4.1

1

Des

crib

e th

e diffe

rence

s bet

wee

n a

haz

ard a

nd a

ris

k

4.1

2

Exp

lain

the

import

ance

of

good

house

keep

ing

4.1

3

Exp

lain

the

import

ance

of

iden

tify

ing

haz

ards

and h

ow

to m

inim

ise

them

4.1

4

Exp

lain

the

import

ance

of w

arn

ing o

ther

s ab

out

risk

s an

d w

ays

to d

o it

4.1

5

Exp

lain

the

risk

s ass

oci

ated

with t

he

oper

atio

n a

nd u

se o

f pla

nt

and

equip

men

t

4.1

6

Des

crib

e haz

ard w

arnin

g s

igns

and t

hei

r purp

ose

s

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

30

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

5.1

Rec

ognis

e an

d a

ct w

hen

oth

ers

nee

d

support

5

Work

in a

man

ner

whic

h u

nder

pin

s ef

fect

ive

per

form

ance

5.2

Be

rece

ptive

to n

ew w

ays

of w

ork

ing

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


31

Unit 4: Ensure that Staff Conform to Productive and Efficient Working Practices

Unit reference number: M/602/1066

QCF level: 2

Credit value: 5






N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

32

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Ensu

re t

hat

indiv

idual

s ar

e m

otiva

ted t

o

carr

y out

thei

r w

ork

in a

posi

tive

man

ner

1.2

Ensu

re,

wher

ever

poss

ible

, th

at

indiv

idual

s ar

e ar

ranged

into

tea

ms

that

ar

e ab

le t

o w

ork

pro

duct

ivel

y to

get

her

1.3

Ensu

re t

hat

indiv

idual

s ar

e aw

are

of

the

impac

t of

unpro

duct

ive

work

ing m

ethods

1

Est

ablis

h p

roduct

ive

work

ing

rela

tionsh

ips

1.4

Id

entify

and r

esolv

e is

sues

that

im

pac

t on

pro

duct

ivity

in a

neg

ativ

e m

anner

2.1

Ensu

re t

hat

indiv

idual

s an

d t

eam

s are

aw

are

of

the

nee

ds

for

effici

ent

oper

atio

ns

2.2

Ensu

re t

hat

indiv

idual

s ar

e tr

ained

to

work

in t

he

most

eff

icie

nt

man

ner

2.3

Ensu

re t

hat

indiv

idual

s ar

e aw

are

of

the

org

anis

atio

ns

oper

atio

nal

req

uirem

ents

fo

r th

e w

ork

bei

ng c

arr

ied o

ut

2

Dev

elop indiv

idual

s and t

eam

s to

w

ork

eff

icie

ntly

2.4

Id

entify

and r

esolv

e in

effici

ent

work

ing

pra

ctic

es

3.1

Rep

ort

inef

fici

ent

pra

ctic

es,

mate

rial

s,

pla

nt

and e

quip

men

t

3

Use

and c

om

munic

ate

dat

a a

nd

info

rmat

ion in lin

e w

ith o

per

atio

nal

pro

cedure

s 3.2

Rep

ort

unpro

duct

ive

oper

atin

g c

onditio

ns

in t

he

work

envi

ronm

ent

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

33

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

4.1

D

eal w

ith inef

fici

ent

beh

avio

ur

in

acco

rdan

ce w

ith r

esponsi

bili

ties

of th

e jo

b

role

and w

ork

pla

ce p

roce

dure

s

4.2

Rep

ort

conditio

ns

that

are

inef

fici

ent

or

unpro

duct

ive

4.3

Rep

ort

pro

ble

ms

within

ow

n a

rea

of

resp

onsi

bili

ty in a

ccord

ance

with

oper

atio

nal pro

cedure

s

4

Res

olv

e pro

ble

ms

whic

h c

ould

affec

t oper

atio

nal ef

fici

ency

4.4

Ref

er,

to t

he

des

ignate

d p

erso

n,

oper

atio

nal pro

ble

ms

that

fal

l outs

ide

the

resp

onsi

bili

ty o

f th

e jo

b r

ole

5.1

D

escr

ibe

appro

pri

atel

y det

ails

of

oper

atio

nal pro

cedure

s an

d

docu

men

tation

5.2

D

eter

min

e th

e cl

ass

ific

atio

ns

and t

ypes

of

mat

eria

ls a

nd p

roduct

s han

dle

d a

t w

ork

5.3

D

eter

min

e th

e pote

ntial

haza

rds

asso

ciate

d w

ith d

iffe

rent

mate

rial

s an

d

pro

duct

s

5.4

D

eter

min

e how

to iden

tify

work

-rel

ated

haz

ards

and r

isks

5.5

D

eter

min

e how

to u

se p

erso

nal pro

tect

ive

equip

men

t (P

PE)

in lin

e w

ith o

per

atio

nal

pro

cedure

s

5

Under

stan

d t

he

regula

tion

pro

cedure

s an

d r

equirem

ents

for

ensu

ring t

hat

sta

ff c

onfo

rm t

o

pro

duct

ive

and e

ffic

ient

work

ing

pra

ctic

es

5.6

D

eter

min

e oper

ational

pro

cedure

s an

d

why

it is

import

ant

to c

om

ply

with t

hem

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

34

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

5.7

D

eter

min

e th

e lim

its

of th

e jo

b

resp

onsi

bili

ty w

hen

com

munic

ating w

ith

oth

ers

5.8

D

escr

ibe

appro

pri

atel

y th

e org

anis

atio

nal

re

quirem

ents

for

effici

ency

and

pro

duct

ivity

5.9

D

eter

min

e how

to m

otiva

te indiv

iduals

an

d t

eam

s

5.1

0

Det

erm

ine

how

to c

reat

e ef

fici

ent

and

pro

duct

ive

team

s

5.1

1

Det

erm

ine

the

ben

efits

of

pro

duct

ive

work

ing m

ethods

5.1

2

Det

erm

ine

the

impact

of unpro

duct

ive

work

ing m

ethods

5.1

3

Det

erm

ine

the

ben

efits

of

effici

ent

work

ing m

ethods

5.1

4

Det

erm

ine

the

impact

of

inef

fici

ent

work

ing m

ethods

5.1

5

Det

erm

ine

how

to iden

tify

unpro

duct

ive

work

ing m

ethods

5.1

6

Det

erm

ine

how

to iden

tify

inef

fici

ent

work

ing m

ethods

5.1

7

Det

erm

ine

the

org

anis

atio

nal

rep

ort

ing

pro

cedure

s and p

roce

sses

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

35

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

5.1

8

Det

erm

ine

the

limits

of th

eir

resp

onsi

bili

ty

for

effici

ency

and p

roduct

ivity

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


36


37

Unit 5: Provide Leadership in Area of Responsibility

Unit reference number: Y/602/1062

QCF level: 5

Credit value: 20






N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

38

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Cre

ate

a vi

sion o

f w

her

e ow

n a

rea

is

goin

g a

nd c

lear

ly a

nd e

nth

usi

astica

lly

com

munic

ate

it

1.2

Cre

ate

obje

ctiv

es a

nd o

per

atio

nal

pla

ns

for

peo

ple

work

ing in t

hei

r ar

ea

1.3

Ensu

re t

hat

peo

ple

work

ing w

ithin

ow

n

area

under

stan

d a

nd c

an s

ee h

ow

the

visi

on,

obje

ctiv

es a

nd o

per

atio

nal

pla

ns

link

to t

he

visi

on a

nd o

bje

ctiv

es o

f th

e ove

rall

org

anis

atio

n

1.4

Ste

er o

wn a

rea

succ

essf

ully

thro

ugh

difficu

ltie

s an

d c

halle

nges

incl

udin

g

conflic

t, d

iver

sity

and incl

usi

on iss

ues

w

ithin

the

area

1.5

Cre

ate

and m

ainta

in a

culture

within

ow

n

area

whic

h e

nco

ura

ges

and r

ecognis

es

crea

tivi

ty a

nd innova

tion

1.6

D

evel

op a

ran

ge

of

lead

ersh

ip s

tyle

s an

d

sele

ct a

nd a

pply

them

to a

ppro

priat

e si

tuat

ions

and p

eople

1

Be

able

to p

rovi

de

leader

ship

in

ow

n a

rea o

f re

sponsi

bili

ty

1.7

Com

munic

ate

regula

rly,

maki

ng e

ffec

tive

use

of a r

ange

of diffe

rent

com

munic

atio

n

met

hods,

with a

ll th

e peo

ple

work

ing

within

ow

n a

rea a

nd s

how

that

they

lis

ten

to w

hat

they

say

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

39

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.8

G

ive

peo

ple

in o

wn a

rea

support

and

advi

ce w

hen

they

nee

d it

espec

ially

during p

erio

ds

of se

tbac

k an

d c

han

ge

1.9

M

otiva

te a

nd s

upport

peo

ple

in o

wn a

rea

to a

chie

ve t

hei

r w

ork

and d

evel

opm

ent

obje

ctiv

es a

nd p

rovi

de

reco

gnitio

n w

hen

th

ey a

re s

ucc

essf

ul

1.1

0

Em

pow

er p

eople

in o

wn a

rea t

o d

evel

op

thei

r ow

n w

ays

of w

ork

ing a

nd t

ake

thei

r ow

n d

ecis

ions

within

agre

ed b

oundar

ies

1.1

1

Enco

ura

ge

peo

ple

to t

ake

the

lead

in t

hei

r ow

n a

reas

of ex

per

tise

and s

how

w

illin

gnes

s to

follo

w t

his

lea

d

1.1

2

Win

, th

rough o

wn p

erfo

rman

ce,

the

trust

an

d s

upport

of peo

ple

in t

hei

r are

a fo

r le

ader

ship

and g

et r

egula

r fe

edbac

k on

ow

n p

erfo

rman

ce

1.1

3

Mak

e tim

e av

aila

ble

to s

upport

oth

ers

1.1

4

Show

inte

grity

, fa

irnes

s an

d c

onsi

sten

cy

in d

ecis

ion m

akin

g

1.1

5

Model

beh

avio

ur

that

show

s re

spec

t,

hel

pfu

lnes

s an

d c

o-o

per

atio

n

1.1

6

Tak

e per

sonal

res

ponsi

bili

ty f

or

mak

ing

thin

gs

hap

pen

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

40

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

7

Com

munic

ates

com

ple

x ta

sks

and

info

rmat

ion in a

way

that

can

be

read

ily

under

stood

2.1

D

escr

ibe

beh

avio

urs

that

gen

erat

e ex

cite

men

t, e

nth

usi

asm

and c

om

mitm

ent

2.2

Exp

lain

how

to c

reate

a s

ense

of

com

mon

purp

ose

2.3

Exp

lain

how

to s

upport

oth

ers

to t

ake

dec

isio

ns

auto

nom

ousl

y

2.4

Exp

lain

how

to s

eek

an u

nder

stan

din

g o

f peo

ple

’s n

eeds

and m

otiva

tions

2

Under

stan

d b

ehavi

ours

that

under

pin

effec

tive

per

form

ance

to

pro

vide

leader

ship

in o

wn a

rea o

f re

sponsi

bili

ty

2.5

Exp

lain

how

to e

nco

ura

ge

and s

upport

oth

ers

to m

ake

the

bes

t use

of

thei

r ab

ilities

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


41

Unit 6: Generate and Retain Waste and Resource Management Business


QCF level: 3

Credit value: 14






N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

42

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

M

ainta

in a

ccura

te a

nd u

p-t

o-d

ate

in

form

atio

n o

n t

he

org

anis

ation’s

ser

vice

s

1.2

Car

ry o

ut

mar

ket

rese

arch

and indust

ry

net

work

ing t

o iden

tify

pote

ntial

cu

stom

ers

1.3

Conta

ct p

ote

ntial

cust

om

ers

and e

stab

lish

thei

r nee

ds

for

wast

e an

d r

esourc

e m

anag

emen

t se

rvic

es

1.4

D

evel

op p

roposa

ls t

o m

eet

cust

om

er

nee

ds

and p

rese

nt

them

to c

ust

om

ers

in

a w

ay t

hat

gai

ns

thei

r in

tere

st

1.5

Fo

llow

up e

nquirie

s fo

r se

rvic

es a

nd

expre

ssio

ns

of in

tere

st f

or

pro

posa

ls

1

Contr

ibute

to t

he

gen

erat

ion o

f busi

nes

s

1.6

Acq

uir

e ord

ers

from

cust

om

ers

in

resp

onse

to p

roposa

ls a

nd initia

te t

he

serv

ice

agre

ed

2.1

In

itia

te c

ust

om

er’s

fee

dbac

k sy

stem

s fo

r th

e se

rvic

es p

rovi

ded

2.2

Res

pond t

o n

egat

ive

cust

om

er f

eedback

an

d initia

te r

emed

ial ac

tion

2.3

Eva

luat

e fe

edbac

k fo

r its

import

ance

and

impac

t on o

per

atio

ns

2

Contr

ibute

to t

he

rete

ntion o

f busi

nes

s

2.4

M

ake

regula

r co

nta

ct w

ith c

ust

om

ers

to

revi

ew t

hei

r busi

nes

s nee

ds

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

43

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

3.1

Com

munic

ate

info

rmat

ion o

n t

he

org

anis

atio

n’s

ser

vice

s w

hic

h a

re

consi

sten

t w

ith t

he

org

anis

atio

n’s

polic

y

3.2

Com

munic

ate

the

feat

ure

s an

d

adva

nta

ges

of th

e ava

ilable

ser

vice

s to

gen

erat

e and r

etain

busi

nes

s

3.3

D

evel

op a

nd p

rese

nt

a re

asoned

case

w

hen

pro

vidin

g a

dvi

ce

3.4

Com

munic

ate

feed

back

to c

olle

agues

and

org

anis

atio

nal

man

agem

ent

3.5

M

ainta

in info

rmation s

yste

ms

and r

ecord

s fo

r use

in g

ener

atin

g a

nd r

etai

nin

g

busi

nes

s and for

qualit

y co

ntr

ol purp

ose

s

3

Use

and c

om

munic

ate

dat

a a

nd

info

rmat

ion

3.6

N

otify

the

adm

inis

tration p

roce

ss o

f all

new

ord

ers

and s

upply

full

det

ails

for

char

gin

g a

nd a

ccounting p

urp

ose

s

4.1

Rep

ort

cust

om

er c

om

pla

ints

of

unsa

fe o

r unsa

tisf

acto

ry b

ehav

iour

by

org

anis

atio

nal

rep

rese

nta

tive

s w

hen

ca

rryi

ng o

ut

the

serv

ice

to t

he

appro

priat

e m

anag

er

4.2

Arr

ange

for

cust

om

ers

to b

e notified

if

oper

atio

nal pro

ble

ms

affe

ct t

he

serv

ice

del

iver

y

4

Rep

ort

pro

ble

ms

whic

h c

ould

aff

ect

the

gen

eration a

nd r

eten

tion o

f w

aste

and r

esourc

e m

anag

emen

t busi

nes

s

4.3

Advi

se c

olle

agues

or

man

ager

s of

situ

atio

ns

whic

h n

eed t

hei

r in

terv

ention

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

44

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

4.4

See

k ex

per

t ad

vice

to r

esolv

e si

tuat

ions

whic

h a

re o

uts

ide

the

resp

onsi

bili

ty o

f th

e jo

b r

ole

4.5

Id

entify

any

pro

ble

ms

in a

chie

ving t

he

pro

posa

l outc

om

es a

nd m

ake

contingen

cy

arra

ngem

ents

for

thei

r re

solu

tion

4.6

Arr

ange

for

any

sub s

tandar

d w

ork

to b

e re

med

ied

5.1

D

escr

ibe

appro

priat

ely

the

rele

vant

legis

lation,

regula

tions

and c

odes

of

pra

ctic

e ap

plic

able

to s

afet

y, h

ealth a

nd

the

envi

ronm

ent

5.2

D

escr

ibe

appro

priat

ely

wast

e m

anag

emen

t le

gis

lation a

nd g

uid

ance

th

at is

applic

able

to w

aste

man

agem

ent

site

s

5.3

D

escr

ibe

appro

pri

atel

y th

e ty

pes

of

per

sonal

pro

tect

ive

equip

men

t (P

PE)

required

for

diffe

rent

types

of w

aste

and

the

pro

cedure

s fo

r ca

re,

mai

nte

nan

ce a

nd

use

of

this

equip

men

t

5.4

D

escr

ibe

appro

priat

ely

the

regula

tory

re

quirem

ents

and c

om

pan

y pro

cedure

s fo

r dea

ling w

ith u

nau

thorise

d w

aste

s

5

Under

stan

d t

he

under

pin

nin

g

regula

tions,

pro

cedure

s an

d

requirem

ents

for

manag

ing w

ast

e oper

atio

ns

5.5

D

escr

ibe

appro

pri

atel

y th

e org

anis

atio

nal

en

viro

nm

enta

l polic

y an

d p

roce

dure

s ap

plic

able

to t

he

site

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

45

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

5.6

D

escr

ibe

appro

pri

atel

y ri

sk a

nal

ysis

to

min

imis

e haz

ards

to p

erso

nnel

and t

he

envi

ronm

ent

for

the

whole

work

pla

ce

5.7

D

escr

ibe

appro

priat

ely

the

pro

cedure

s fo

r th

e pro

per

man

agem

ent

contr

ol of w

ork

ac

tivi

ties

on t

he

site

6.1

D

escr

ibe

appro

pri

atel

y

6.2

O

rgan

isat

ional

polic

ies,

pro

cedure

s an

d

reso

urc

e co

nst

rain

ts w

hic

h m

ay a

ffec

t ad

vice

and info

rmat

ion g

iven

to o

ther

s

6.3

The

princi

ple

s of co

nfiden

tial

ity

when

han

dlin

g c

ust

om

er f

eedbac

k

6.4

The

org

anis

atio

n’s

obje

ctiv

es r

elat

ing t

o

envi

ronm

enta

l pro

tect

ion,

hea

lth a

nd

safe

ty,

pro

fita

bili

ty,

oper

atio

nal

outc

om

es

and q

ual

ity

stan

dar

ds

6.5

Rec

ent

dev

elopm

ents

in t

echnolo

gy

and

oper

atin

g p

roce

dure

s w

ithin

the

was

te

man

agem

ent

indust

ry

6.6

The

org

anis

atio

n’s

obje

ctiv

es a

nd

priori

ties

for

the

pro

visi

on o

f a

was

te a

nd

reso

urc

e m

anag

emen

t se

rvic

e

6

Under

stan

d t

he

spec

ific

reg

ula

tion

pro

cedure

s an

d r

equirem

ents

for

gen

erat

ing a

nd r

etai

nin

g w

ast

e an

d

reso

urc

e m

anag

emen

t busi

nes

s

6.7

The

org

anis

atio

nal

pro

cedure

s fo

r th

e pro

per

manag

emen

t co

ntr

ol of

work

ac

tivi

ties

on c

ust

om

ers

site

s

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

46

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

6.8

The

reco

rds

required

by

legis

lation a

nd b

y org

anis

atio

nal

pro

cedure

s in

rel

atio

n t

o

the

serv

ices

pro

vided

6.9

The

reco

rds

required

by

legis

lation a

nd b

y co

mpan

y pro

cedure

s in

rel

ation t

o t

he

activi

ties

car

ried

out

to p

rovi

de

the

serv

ice

6.1

0

The

pro

cedure

s fo

r dea

ling w

ith s

pill

ages

6.1

1

The

Contr

ol of

Subst

ance

s H

azar

dous

to

Hea

lth (

CO

SH

H)

asse

ssm

ent

data

for

all

haz

ardous

subst

ance

s re

ceiv

ed,

han

dle

d

and u

sed w

hen

pro

vidin

g t

he

serv

ice

6.1

2

The

spec

ific

leg

isla

tive

req

uirem

ents

and

guid

ance

applic

able

to t

he

was

te a

nd

reso

urc

e m

anag

emen

t se

rvic

es

Det

erm

ine:

6.1

3

How

to g

ather

and u

se q

ual

itat

ive

and

quan

tita

tive

info

rmation

6.1

4

The

types

of pro

ble

ms

whic

h m

ay o

ccur

when

gat

her

ing info

rmat

ion a

nd h

ow

to

ove

rcom

e th

ese

6.1

5

How

to r

ecord

and s

tore

the

info

rmat

ion

secu

rely

6.1

6

The

import

ance

of

pro

vidin

g info

rmat

ion

and a

dvi

ce t

o o

ther

s an

d t

hei

r ro

le a

nd

resp

onsi

bili

ty in r

elat

ion t

o t

his

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

47

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

6.1

7

The

import

ance

of

ensu

ring t

he

valid

ity

of

info

rmat

ion a

nd h

ow

to d

o t

his

6.1

8

The

princi

ple

s an

d im

port

ance

of han

dlin

g

info

rmat

ion c

onfiden

tial

ity

6.1

9

The

import

ance

of

iden

tify

ing c

ust

om

er

nee

ds

and t

he

par

t th

ey s

hould

pla

y in

doin

g t

his

6.2

0

How

to iden

tify

nee

ds

in s

uff

icie

nt

det

ail

to d

evel

op p

roposa

ls

6.2

1

How

to d

evel

op r

easo

ned

cas

es a

nd

neg

otiate

with p

ote

ntial

and a

ctual

cu

stom

ers

6.2

2

The

import

ance

of

cust

om

er f

eedbac

k an

d

how

to r

espond

6.2

3

How

to e

valu

ate

feed

bac

k in

ter

ms

of

impac

t on o

per

atio

ns

6.2

4

How

to u

se c

ost

ben

efit a

nal

ysis

met

hods

and t

echniq

ues

6.2

5

The

curr

ent

oper

atin

g c

ost

s w

ithin

the

org

anis

atio

n for

the

serv

ices

pro

vided

6.2

6

The

import

ance

of

monitori

ng

imple

men

tation o

f a

serv

ice

to a

cu

stom

er a

nd h

ow

to d

eal w

ith p

roble

ms

aris

ing d

uring im

ple

men

tation

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

48

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

6.2

7

The

diffe

rent

types

of

was

te a

nd

mat

eria

ls t

hat

could

be

han

dle

d b

y th

e se

rvic

e pro

vided

6.2

8

How

to c

om

ple

te a

ll re

leva

nt

pap

erw

ork

6.2

9

The

tech

nic

al s

kills

nee

ded

for

the

serv

ices

pro

vided

6.3

0

How

to e

nsu

re t

hat

rel

evan

t st

aff h

as

the

required

ski

lls t

o p

rovi

de

a se

rvic

e an

d

what

to d

o in r

esponse

to a

per

ceiv

ed

skill

s def

icit

6.3

1

The

stora

ge

and h

andlin

g im

plic

atio

ns

for

the

wast

e ty

pes

han

dle

d w

hen

pro

vidin

g

a se

rvic

e

6.3

2

The

types

, fu

nct

ions

and lim

itations

of

was

te h

andlin

g e

quip

men

t ava

ilable

for

use

on t

he

serv

ice

6.3

3

How

to u

se r

isk

asse

ssm

ent

and t

he

iden

tifica

tion o

f pote

ntial

work

-rel

ated

haz

ards

and d

ifficu

ltie

s

6.3

4

The

pote

ntial

haza

rds

to s

afet

y, h

ealth

and t

he

envi

ronm

ent

aris

ing f

rom

the

activi

ties

car

ried

out

to p

rovi

de

the

serv

ice

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

49

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

6.3

5

How

to inte

rpre

t pro

cess

docu

men

tation

and v

erify

that

the

info

rmation is

acc

ura

te

and r

elat

es t

o t

he

was

te a

nd r

esourc

es

han

dle

d w

hen

pro

vidin

g t

he

serv

ice

6.3

6

How

to c

om

munic

ate

oper

atio

nal

in

stru

ctio

ns

ora

lly a

nd in w

riting

6.3

7

The

import

ance

of

ensu

ring p

eople

’s

under

stan

din

g o

f in

form

atio

n a

nd a

dvi

ce

giv

en a

nd o

f oper

atio

nal

inst

ruct

ions

and

how

to d

o t

his

6.3

8

The

mar

ket

valu

e of

reco

vere

d r

esourc

e m

ater

ials

7.1

Be

asse

rtiv

e in

mak

ing d

ecis

ions

7.2

Pu

rsue

acc

ounta

bili

ty o

f st

aff

for

del

egate

d r

esponsi

bili

ties

7

Work

in a

man

ner

whic

h u

nder

pin

s ef

fect

ive

per

form

ance

7.3

Ref

lect

critica

lly o

n p

erso

nal

achie

vem

ents

to info

rm futu

re a

ctio

ns

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


50


51

Unit 7: Manual Handling, Lifting and Moving of Loads in a Waste Environment

Unit reference number: R/602/2078

QCF level: 1

Credit value: 2






N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

52

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

D

escr

ibe

the

pro

cess

for

iden

tify

ing if lo

ads

are

safe

to m

ove

1.2

Exp

lain

the

reaso

ns

for

pla

nnin

g a

route

w

hen

movi

ng load

s

1

Under

stan

d h

ow

to p

repar

e fo

r han

dlin

g a

nd lifting load

s

1.3

G

ive

exam

ple

s of

safe

han

dlin

g t

echniq

ues

2.1

D

escr

ibe

com

pan

y guid

elin

es a

nd

pro

cedure

s fo

r sa

fe h

andlin

g a

nd m

ovi

ng

load

s

2.2

D

escr

ibe

the

rele

vant

hea

lth a

nd s

afe

ty

regula

tions

for

the

safe

han

dlin

g a

nd

move

men

t of lo

ads

2

Under

stan

d p

roce

dure

s an

d

inst

ruct

ions

for

han

dlin

g a

nd lifting

load

s

2.3

G

ive

exam

ple

s of th

e co

nse

quen

ces

of

usi

ng u

nsa

fe t

echniq

ues

to s

elf

and o

ther

s

3.1

Sel

ect

safe

and e

ffic

ient

route

s fo

r m

ovi

ng

item

s

3.2

W

ears

ass

igned

per

sonal

pro

tect

ion

equip

men

t w

hen

movi

ng load

s

3.3

U

se s

afe

and a

ppro

ve h

andlin

g t

echniq

ues

w

hen

movi

ng load

s

3.4

Res

olv

es p

roble

ms

within

ow

n a

rea

of

per

sonal

res

ponsi

bili

ty

3

Be

able

to h

andle

and lift

load

s

3.5

Rep

ort

pro

ble

ms

outs

ide

ow

n p

erso

nal

re

sponsi

bili

ty t

o r

esolv

e to

des

ignat

ed

per

sonnel

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

53

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


54


55

Unit 8: Participate in Meetings


QCF level: 2

Credit value: 2



Please refer to the CfA Management Assessment Strategy at www.cfa.uk.com.


This unit is assessed using evidence from the workplace, ie observable performance, physical products of work (such as reports, plans, correspondence etc), witness testimony, discussion and questioning etc. Simulation is not allowed.

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

56

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Exp

lain

mee

ting o

bje

ctiv

es p

rior

to t

he

mee

ting

1

Be

able

to p

repar

e fo

r a

mee

ting.

1.2

Id

entify

ow

n r

ole

and p

repar

e as

nec

essa

ry

2.1

Contr

ibute

to m

eeting d

iscu

ssio

ns

usi

ng

evid

ence

to s

upport

ow

n o

pin

ions

2.2

Ack

now

ledge

oth

er v

iew

poin

ts p

rese

nte

d

at a

mee

ting

2

Be

able

to p

artici

pat

e in

a m

eeting.

2.3

See

k cl

arific

atio

n o

r co

nfirm

atio

n o

f ow

n

under

stan

din

g o

f outc

om

es

3

Be

able

to c

om

munic

ate

info

rmat

ion

to r

elev

ant

stake

hold

ers.

3.1

Com

munic

ate

info

rmat

ion f

rom

the

mee

ting t

o t

hose

who h

ave

an inte

rest

, in

lin

e w

ith a

ny

org

anis

atio

nal

pro

toco

l

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


57

Unit 9: Manage own Professional Development Within an Organisation

Unit reference number: L/600/9586

QCF level: 3

Credit value: 4



Please refer to the CfA Management Assessment Strategy at www.cfa.uk.com



N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

58

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Id

entify

ow

n c

aree

r an

d p

erso

nal

goals

1

Be

able

to a

sses

s ow

n c

aree

r goal

s an

d p

erso

nal

dev

elopm

ent.

1.2

Ass

ess

how

ow

n c

aree

r goal

s affec

t w

ork

ro

le a

nd p

rofe

ssio

nal

dev

elopm

ent

2

Be

able

to s

et p

erso

nal

work

obje

ctiv

es.

2.1

Agre

e SM

ART (

Spec

ific

, M

easu

rable

, Ach

ieva

ble

, Rea

listic

and T

ime-

bound)

per

sonal

work

obje

ctiv

es in lin

e w

ith

org

anis

atio

nal

obje

ctiv

es

3.1

Id

entify

gaps

bet

wee

n o

bje

ctiv

es s

et,

ow

n

curr

ent

know

ledge

and s

kills

3

Be

able

to p

roduce

a p

erso

nal

dev

elopm

ent

pla

n.

3.2

Pr

oduce

a d

evel

opm

ent

pla

n

4.1

Pl

an a

ctiv

itie

s id

entified

in o

wn

dev

elopm

ent

pla

n

4

Be

able

to im

ple

men

t an

d m

onitor

ow

n p

erso

nal

dev

elopm

ent

pla

n.

4.2

Exp

lain

how

to m

onitor

and r

evie

w o

wn

per

sonal

dev

elopm

ent

pla

n

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


59

Unit 10: Support Learning and Development Within Own Area of Responsibility


QCF level: 4

Credit value: 5






N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

60

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Id

entify

gaps

bet

wee

n r

equirem

ents

of

colle

agues

’ cu

rren

t or

futu

re w

ork

role

s an

d t

hei

r ex

isting k

now

ledge,

under

stan

din

g a

nd s

kills

1.2

Pr

ioritise

lea

rnin

g n

eeds

of

colle

agues

1

Be

able

to iden

tify

the

learn

ing

nee

ds

of co

lleag

ues

in o

wn a

rea

of

resp

onsi

bili

ty.

1.3

Pr

oduce

per

sonal

dev

elopm

ent

pla

ns

for

colle

agues

in o

wn a

rea

of re

sponsi

bili

ty

2.1

Exp

lain

the

ben

efits

of

continual

lea

rnin

g

and d

evel

opm

ent

2

Under

stan

d h

ow

to d

evel

op a

le

arnin

g e

nvi

ronm

ent

in o

wn a

rea

of

resp

onsi

bili

ty.

2.2

Exp

lain

how

lea

rnin

g o

pport

unitie

s ca

n b

e pro

vided

for

ow

n a

rea

of re

sponsi

bili

ty

3.1

Id

entify

info

rmat

ion,

advi

ce a

nd g

uid

ance

to

support

lea

rnin

g

3.2

Com

munic

ate

to c

olle

agues

to t

ake

resp

onsi

bili

ty f

or

thei

r ow

n lea

rnin

g

3.3

Exp

lain

to c

olle

agues

how

to g

ain

acc

ess

to

lear

nin

g r

esourc

es

3

Be

able

to s

upport

colle

agues

in

lear

nin

g a

nd its

applic

atio

n.

3.4

Support

colle

agues

to p

ract

ise

and r

efle

ct

on w

hat

they

have

lea

rned

4.1

Exa

min

e w

ith e

ach

colle

ague,

whet

her

the

lear

nin

g a

ctiv

itie

s under

take

n h

ave

ach

ieve

d t

he

des

ired

outc

om

es

4

Be

able

to e

valu

ate

lear

nin

g

outc

om

es a

nd futu

re lea

rnin

g a

nd

dev

elopm

ent

of co

lleagues

.

4.2

Support

colle

agues

when

updat

ing t

hei

r per

sonal

dev

elopm

ent

pla

n

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

61

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


62


63

Unit 11: Plan, Allocate and Monitor Work of a Team


QCF level: 3

Credit value: 5






N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

64

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Agre

e te

am

obje

ctiv

es w

ith o

wn m

anag

er

1

Be

able

to p

lan w

ork

for

a te

am.

1.2

D

evel

op a

pla

n f

or

a te

am t

o m

eet

agre

ed

obje

ctiv

es,

taki

ng into

acc

ount

capac

ity

and c

apab

ilities

of

the

team

2.1

D

iscu

ss t

eam

pla

ns

with a

tea

m

2.2

Agre

e w

ork

allo

cation a

nd S

MART

(Spec

ific

, M

easu

rable

, Ach

ieva

ble

, Rea

listic

and T

ime-

bound)

obje

ctiv

es w

ith t

eam

m

ember

s

2

Be

able

to a

lloca

te w

ork

acr

oss

a

team

.

2.3

Agre

e st

andar

d o

f w

ork

req

uired

by

team

3

Be

able

to m

anag

e te

am m

ember

s to

ach

ieve

tea

m o

bje

ctiv

es.

3.1

Support

all

team

mem

ber

s in

ord

er t

o

achie

ve t

eam

obje

ctiv

es

4.1

Ass

ess

team

mem

ber

s’ w

ork

agai

nst

ag

reed

sta

ndar

ds

and o

bje

ctiv

es

4.2

Id

entify

and m

onitor

conflic

t w

ithin

a t

eam

4

Be

able

to m

onitor

and e

valu

ate

the

per

form

ance

of

team

mem

ber

s.

4.3

Id

entify

cause

s fo

r te

am m

ember

s not

mee

ting t

eam

obje

ctiv

es

5.1

Id

entify

way

s of im

pro

ving t

eam

per

form

ance

5.2

Pr

ovi

de

const

ruct

ive

feed

back

to t

eam

m

ember

s to

im

pro

ve t

hei

r per

form

ance

5

Be

able

to im

pro

ve t

he

per

form

ance

of a t

eam

.

5.3

Im

ple

men

t id

entified

way

s of im

pro

ving

team

per

form

ance

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

65

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


66


67

Unit 12: Oversee Waste Process Operations

Unit reference number: L/602/1382

QCF level: 3

Credit value: 4






N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

68

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Chec

k th

e pro

cess

equip

men

t co

mplie

s w

ith o

per

ational

req

uirem

ents

bef

ore

pro

cess

ing is

start

ed

1.2

Chec

k eq

uip

men

t an

d m

ater

ials

to b

e use

d f

or

pro

cess

ing a

re fully

ser

vice

able

an

d r

eady

for

safe

use

in a

ccord

ance

with

oper

atio

nal pro

cedure

s

1.3

Chec

k w

ork

pla

ce s

afet

y eq

uip

men

t is

av

aila

ble

, an

d funct

ionin

g c

orr

ectly,

bef

ore

pro

cess

ing is

star

ted

1.4

Sel

ect

and u

se t

he

des

ignate

d p

erso

nal

pro

tect

ive

equip

men

t (P

PE)

in a

ccord

ance

w

ith o

per

ational

pro

cedure

s

1.5

Chec

k th

e w

ork

are

a a

nd e

quip

men

t is

m

ainta

ined

, cl

ean a

nd p

repar

ed in o

rder

to

sta

rt p

roce

ssin

g s

afel

y

1

Prep

are

equip

men

t and m

ater

ials

to

trea

t w

aste

1.6

Fo

llow

sta

rt u

p p

roce

dure

s in

lin

e w

ith

oper

atio

nal pro

cedure

s

2.1

Chec

k th

e w

ork

are

a is

left

in a

cle

an,

safe

and s

ervi

ceab

le c

onditio

n o

n

com

ple

tion o

f pro

cess

ing a

ctiv

ity

2.2

Fo

llow

shut

dow

n p

roce

dure

s in

lin

e w

ith

oper

atio

nal pro

cedure

s

2

Monitor

and c

ontr

ol w

aste

pro

cess

oper

atio

ns

2.3

Shut

the

pro

cess

dow

n s

afe

ly in t

he

even

t of an

y acc

iden

t, inci

den

t, m

ajor

failu

re o

f eq

uip

men

t or

oth

er e

mer

gen

cy

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

69

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

3.1

Confo

rm t

o a

ll oper

ational

pro

cedure

s fo

r th

e jo

b

3.2

Com

ply

with o

per

atio

nal

guid

elin

es f

or

mai

nta

inin

g s

afe

ty a

nd s

ecuri

ty a

round

the

pro

cess

ing a

rea

3.3

M

onitor

the

work

pro

cess

to e

nsu

re it

confo

rms

to q

ual

ity

contr

ol m

easu

res

3.4

Adju

st t

he

pro

cess

contr

ols

to e

nsu

re

oper

atio

ns

rem

ain

within

spec

ific

atio

n

3

Shutd

ow

n t

he

pro

cess

ing o

per

ations

3.5

Confirm

the

was

te a

nd o

ther

pro

duct

s of

the

pro

cess

mee

t sp

ecific

atio

ns

in full

com

plia

nce

with o

per

atio

nal re

quirem

ents

4.1

Fo

llow

oper

atio

nal pro

cedure

s to

info

rm

team

mem

ber

s an

d o

ther

peo

ple

in t

he

vici

nity

when

an o

per

atio

n is

read

y to

st

art

or

be

han

ded

ove

r

4.2

Ver

ify

the

det

ail in

the

docu

men

tation

rece

ived

with t

he

wast

e is

corr

ect

bef

ore

th

e w

ast

e is

pro

cess

ed

4

Use

and c

om

munic

ate

dat

a a

nd

info

rmat

ion c

onnec

ted w

ith w

aste

pro

cess

oper

atio

ns

4.3

Rec

ord

wast

e pro

cess

ing info

rmat

ion in

line

with a

ccep

tance

pro

cedure

s and

confirm

the

was

te a

ccep

tance

crite

ria

are

met

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

70

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

4.4

Rep

ort

abnorm

alitie

s in

rec

eive

d w

aste

or

its

docu

men

tation b

y bringin

g t

hem

to

the

atte

ntion o

f th

e des

ignate

d p

erso

n

4.5

Rec

ord

and r

eport

the

pre

sence

of an

y unac

cepta

ble

wast

e in

acc

ord

ance

with

oper

atio

nal re

quirem

ents

4.6

Rep

ort

non-c

onfo

rmance

s of w

ast

e to

the

des

ignat

ed p

erso

n

4.7

Com

ple

te a

ll docu

men

tation for

the

pro

cess

ing a

nd d

ispatc

h o

f w

aste

co

nsi

gnm

ents

, and c

hec

k th

e det

ails

are

co

rrec

t fo

r th

e w

ast

e to

be

des

pat

ched

4.8

Pa

ss o

n info

rmat

ion t

o o

ther

peo

ple

w

her

e it is

nee

ded

for

oth

er p

urp

ose

s

4.9

Rec

ord

, an

d r

eport

, def

ects

in e

quip

men

t,

failu

re t

o m

eet

pro

cess

ing r

equirem

ents

, ac

ciden

ts o

r oth

er inci

den

ts in a

ccord

ance

w

ith o

per

ational

pro

cedure

s

4.1

0

Chec

k pro

cess

ing r

ecord

s fo

r qual

ity

assu

rance

purp

ose

s are

sto

red s

ecure

ly

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

71

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

5.1

Tak

e st

eps

to r

econci

le d

iffe

rence

s bet

wee

n d

eliv

ery

docu

men

tation a

nd

was

tes

rece

ived

bef

ore

sta

rtin

g p

roce

ss

oper

atio

ns

5.2

Arr

ange

for

min

or

faults

to b

e put

right

quic

kly

in o

rder

to m

inim

ise

dis

ruption t

o

pro

cess

ing s

ched

ule

s

5.3

Tak

e st

eps,

im

med

iate

ly,

to d

eal w

ith t

he

spill

age

of

was

te a

nd a

ny

rele

ase

of

conta

min

atio

n t

o t

he

envi

ronm

ent

5.4

Ale

rt p

eople

, pro

mptly,

to e

mer

gen

cies

an

d a

ccid

ents

whic

h a

rise

on t

he

work

si

te

5.5

Fo

llow

oper

atio

nal pro

cedure

s pro

mptly

when

dea

ling w

ith a

ccid

ents

whic

h r

esult

in p

erso

nal in

jury

or

conta

min

ation o

f peo

ple

5.6

Chec

k th

at u

nsa

fe b

ehav

iour

is a

void

ed in

acco

rdan

ce w

ith t

he

resp

onsi

bili

ties

of th

e jo

b r

ole

and w

ork

pla

ce p

roce

dure

s

5.7

Ref

er m

att

ers

that

aff

ect

the

inte

grity

of

the

pro

cess

, or

whic

h p

ose

a h

ealth a

nd

safe

ty r

isk,

that

are

outs

ide

the

resp

onsi

bili

ty o

f th

e jo

b r

ole

5

Res

olv

e pro

ble

ms

whic

h a

rise

fro

m

runnin

g w

aste

pro

cess

oper

atio

ns

5.8

Res

olv

e pro

ble

ms

within

ow

n a

rea

of

resp

onsi

bili

ty

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

72

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

6.1

D

escr

ibe

appro

priat

ely

the

pote

ntial

haz

ards

ass

oci

ated

with d

iffe

rent

was

tes

6.2

D

escr

ibe

appro

priat

ely

oper

atio

nal

pro

cedure

s an

d w

hy

it is

import

ant

to

com

ply

with t

hem

6.3

D

eter

min

e how

to iden

tify

work

-rel

ated

haz

ards

and r

isks

6.4

D

eter

min

e how

to d

eal co

nst

ruct

ivel

y w

ith

colle

agues

and o

ther

peo

ple

and r

esolv

e dis

agre

emen

ts

6.5

D

eter

min

e how

to u

se p

erso

nal pro

tect

ive

equip

men

t (P

PE)

in lin

e w

ith o

per

atio

nal

pro

cedure

s

6.6

D

escr

ibe

appro

priat

ely

contr

ol m

easu

res

and p

reca

utions

to b

e use

d in h

andlin

g

was

tes

and t

reatm

ent

mat

eria

ls

6.7

D

escr

ibe

appro

priat

ely

the

spec

ific

ations

for

trea

ted w

aste

pro

duct

and h

ow

to d

eal

with v

aria

tions

from

those

spec

ific

ations

6.8

D

escr

ibe

appro

priat

ely

the

diffe

rence

s bet

wee

n b

atch

wast

e tr

eatm

ent

pro

cess

es

and c

ontinuous

wast

e tr

eatm

ent

pro

cess

es

6

Under

stan

d t

he

regula

tions,

pro

cedure

s an

d r

equirem

ents

for

ove

rsee

ing w

aste

pro

cess

oper

atio

ns

6.9

D

escr

ibe

appro

priat

ely

the

pro

cedure

s fo

r dea

ling w

ith o

utp

uts

and r

esid

ues

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

73

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

6.1

0

Des

crib

e appro

priat

ely

the

pro

cedure

s fo

r ch

ecki

ng p

roce

ss e

quip

men

t

6.1

1

Des

crib

e appro

priat

ely

the

met

hods

whic

h

can b

e use

d t

o m

onitor

the

trea

tmen

t pro

cess

6.1

2

Des

crib

e appro

priat

ely

the

qual

ity

contr

ol

par

amet

ers

for

the

trea

tmen

t pro

cess

es

6.1

3

Des

crib

e appro

pri

atel

y th

e m

ethods

of

pro

cess

adju

stm

ent

to m

eet

spec

ific

ation

range

6.1

4

Des

crib

e appro

priat

ely

the

appro

ved

met

hods

of sa

mplin

g f

rom

the

trea

tmen

t pro

cess

6.1

5

Des

crib

e appro

priat

ely

the

pro

cedure

s fo

r dea

ling w

ith s

pill

ages

6.1

6

Det

erm

ine

the

import

ance

of

ensu

ring t

he

peo

ple

carr

ying o

ut

the

pro

cess

are

tr

ained

or

qual

ifie

d t

o d

o it

6.1

7

Det

erm

ine

the

haza

rds

ass

oci

ated

with

was

tes

and t

reatm

ent

pro

cess

es

6.1

8

Det

erm

ine

how

to c

hec

k an

d c

onfirm

that

docu

men

tation m

atch

es t

he

wast

es a

nd

mat

eria

ls t

o w

hic

h it

refe

rs

6.1

9

Det

erm

ine

how

to d

eal w

ith c

ases

of non

com

plia

nce

of w

aste

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

74

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

6.2

0

Det

erm

ine

the

import

ance

of hyg

iene,

sa

fety

and m

ainta

inin

g g

ood

house

keep

ing p

ract

ices

and s

tandar

ds

6.2

1

Det

erm

ine

how

to u

se e

mer

gen

cy s

top

pro

cedure

s

6.2

2

Det

erm

ine

the

import

ance

of em

ergen

cy

shutd

ow

n p

roce

dure

s an

d h

ow

to u

se

them

7.1

Rec

ognis

e an

d a

ct w

hen

oth

ers

nee

d

support

7

Work

in a

man

ner

whic

h u

nder

pin

s ef

fect

ive

per

form

ance

7.2

Be

rece

ptive

to n

ew w

ays

of w

ork

ing

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


75

Unit 13: Validation of Waste

Unit reference number: A/602/1376

QCF level: 2

Credit value: 5






N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

76

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Chec

k an

d c

onfirm

the

docu

men

tation

acco

mpan

ying t

he

was

te is

corr

ect

1.2

Est

ablis

h t

he

was

te c

om

plie

s w

ith t

he

site

w

aste

man

agem

ent

licen

ce

1.3

Chec

k th

e docu

men

ts for

was

tes

bei

ng

acce

pte

d a

re c

om

ple

ted a

ccura

tely

and

legib

ly a

nd t

hey

are

sto

red in t

he

des

ignat

ed p

lace

1.4

Ensu

re info

rmat

ion r

ecord

ed o

n

docu

men

ts m

eets

org

anis

atio

nal

pro

cedure

s

1

Val

idate

was

te

1.5

Rej

ect

unsu

itab

le w

ast

e in

acc

ord

ance

w

ith o

rgan

isat

ional

pro

cedure

s

2.1

Rec

tify

and r

esolv

e dis

crep

anci

es o

n

docu

men

ts a

ccom

pan

ying t

he

was

te

bef

ore

it

is a

ccep

ted

2.2

Rep

ort

pro

ble

ms

outs

ide

the

resp

onsi

bili

ty

of th

e jo

b r

ole

in a

ccord

ance

with

oper

atio

nal pro

cedure

s

2

Res

olv

e pro

ble

ms

whic

h a

rise

fro

m

the

valid

ation o

f w

ast

e

2.3

Res

olv

e pro

ble

ms

within

ow

n a

rea

of

resp

onsi

bili

ty

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

77

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

3.1

D

escr

ibe

appro

priat

ely

oper

atio

nal

pro

cedure

s an

d w

hy

it is

import

ant

to

com

ply

with t

hem

3.2

D

eter

min

e th

e pote

ntial

haza

rds

asso

ciate

d w

ith d

iffe

rent

wast

es

3.3

D

eter

min

e how

to iden

tify

work

-rel

ated

haz

ards

and r

isks

3.4

D

eter

min

e how

to u

se p

erso

nal pro

tect

ive

equip

men

t (P

PE)

in lin

e w

ith o

per

atio

nal

pro

cedure

s

3.5

D

escr

ibe

appro

priat

ely

the

oper

atio

nal

pro

cedure

s fo

r va

lidation a

nd r

ejec

tion o

f w

aste

3.6

D

escr

ibe

appro

pri

atel

y th

e tr

ansp

ort

, ac

cepta

nce

, an

d r

ejec

tion d

ocu

men

tation

to c

om

ply

with leg

al a

nd o

rgan

isat

ional

re

quirem

ents

3.7

D

escr

ibe

appro

pri

atel

y th

e Per

mit o

r Li

cense

conditio

ns

cove

ring t

he

acce

pta

nce

of w

aste

at

thei

r si

te

3.8

D

escr

ibe

appro

priat

ely

oth

er r

elev

ant

envi

ronm

ent

per

mit d

etai

ls a

pplic

able

to

the

faci

lity

3

Under

stan

d t

he

regula

tions,

pro

cedure

s an

d r

equirem

ents

for

the

valid

ation o

f w

ast

e

3.9

D

eter

min

e how

to r

ecognis

e cl

assi

fica

tions

of w

aste

that

they

may

enco

unte

r in

thei

r jo

b r

ole

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

78

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

3.1

0

Des

crib

e re

sponsi

bili

ty f

or

the

dis

sem

ination o

f in

form

atio

n o

uts

ide

the

org

anis

atio

n

3.1

1

Det

erm

ine

how

to d

eal w

ith

docu

men

tation w

hic

h d

oes

not

com

ply

w

ith s

ite

per

mit o

r lic

ense

or

Duty

of Care

le

gis

lation

3.1

2

Det

erm

ine

how

to d

eal w

ith e

mer

gen

cies

3.1

3

Det

erm

ine

the

class

ific

atio

ns,

usi

ng

Euro

pea

n W

aste

Codes

, of w

ast

e th

at c

an

be

per

mitte

d o

n t

he

site

4.1

Rec

ognis

e an

d a

ct w

hen

oth

ers

nee

d

support

4

Work

in a

man

ner

whic

h u

nder

pin

s ef

fect

ive

per

form

ance

4.2

Be

rece

ptive

to n

ew w

ays

of w

ork

ing

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


79

Unit 14: Inspection of Vehicles Used in Waste Management Facilities


QCF level: 2

Credit value: 2






N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

80

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Sel

ect

and u

se a

ppro

priat

e PPE

prior

to

com

men

cing a

n insp

ection in a

ccord

ance

w

ith t

he

org

anis

atio

nal

pro

cedure

s

1.2

Chec

k th

at r

isk

asse

ssm

ent

outc

om

es

cove

ring t

he

vehic

le insp

ection a

re m

et

1.3

Car

ry o

ut

the

vehic

le I

nsp

ection in

acco

rdan

ce w

ith m

anufa

cture

rs’

reco

mm

endat

ions

and t

he

org

anis

atio

n’s

in

spec

tion s

ched

ule

1.4

Chec

k th

e ve

hic

le s

yste

m in a

ccord

ance

w

ith o

rgan

isat

ional

req

uirem

ents

1.5

In

spec

t th

e w

hee

ls f

or

secu

rity

and

dam

age

1.6

Chec

k fo

r dam

age,

mis

sing ite

ms

or

inse

cure

body

work

or

fitt

ings

that

mig

ht

affe

ct t

he

safe

oper

ation o

f th

e ve

hic

le

1.7

Chec

k th

e fu

el a

nd w

indsc

reen

was

h

leve

ls a

nd f

ill u

p t

he

tanks

if le

vels

are

to

o low

for

the

day

’s a

ctiv

itie

s

1.8

Chec

k th

e le

vels

of lu

brica

nts

, co

olin

g

syst

em flu

id,

and o

ther

flu

id r

eser

voirs

1

Car

ry o

ut

insp

ections

of ve

hic

les

and a

ssoci

ated

equip

men

t

1.9

Chec

k th

at h

ealth,

safe

ty a

nd a

men

ity

equip

men

t fitt

ed t

o,

or

in,

the

vehic

le is

in

pla

ce a

nd fit for

serv

ice

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

81

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2.1

Com

ple

te d

aily

insp

ection r

eport

s in

ac

cord

ance

with o

rgan

isat

ional

re

quirem

ents

2.2

Rec

ord

any

corr

ective

act

ions

take

n a

nd

report

them

to t

he

des

ignate

d p

erso

n

2.3

Rec

ord

and r

eport

any

def

ects

or

dam

age

found o

n v

ehic

les

and a

ssoci

ated

eq

uip

men

t in

acc

ord

ance

with

org

anis

atio

nal

pro

cedure

s

2.4

Is

sue

clea

r w

arnin

gs

to d

rive

rs w

her

e ve

hic

les

and a

ssoci

ate

d e

quip

men

t do n

ot

confo

rm t

o s

afe

oper

atio

nal

req

uirem

ents

2

Use

and c

om

munic

ate

dat

a a

nd

info

rmat

ion c

onnec

ted w

ith

insp

ections

2.5

Att

ach w

arnin

g s

igns

to v

ehic

les

that

m

ust

not

be

move

d a

s a r

esult o

f id

entify

ing s

erio

us

def

ects

or

wher

e m

inor

def

ects

infr

inge

tran

sport

leg

isla

tion

3.1

Arr

ange

for

min

or

def

ects

to b

e re

ctifie

d

bef

ore

veh

icle

s are

rel

ease

d for

serv

ice

3.2

Advi

se t

hei

r des

ignate

d s

uper

viso

r im

med

iate

ly w

hen

safe

ty w

arn

ings

or

vehic

le iso

lation m

easu

res

are

ignore

d b

y drive

rs o

r oth

ers

3

Res

olv

e pro

ble

ms

whic

h a

rise

fro

m

insp

ections

of

vehic

les

and

asso

ciate

d e

quip

men

t

3.3

In

flat

e ty

res

to t

he

corr

ect

oper

atin

g

pre

ssure

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

82

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

3.4

Top u

p low

flu

id lev

els

with t

he

appro

priat

e ap

pro

ved flu

ids

and r

ecord

an

d r

eport

thei

r act

ion t

o t

he

des

ignat

ed

per

son

3.5

Req

ues

t ex

per

t opin

ion fro

m a

qual

ifie

d

vehic

le t

echnic

ian if

the

insp

ection r

evea

ls

any

poss

ible

def

ect

with w

hic

h t

hey

are

unfa

mili

ar

3.6

Res

upply

any

mis

sing h

ealth,

safe

ty a

nd

wel

fare

consu

mab

les

3.7

Res

olv

e pro

ble

ms

within

ow

n a

rea

of

resp

onsi

bili

ty

4.1

D

escr

ibe

appro

pri

atel

y det

ails

of

work

sc

hed

ule

s an

d w

ork

ing p

roce

dure

s

4.2

D

escr

ibe

appro

priat

ely

org

anis

ational

polic

ies

and w

hy

it is

import

ant

to c

om

ply

w

ith t

hem

4.3

D

eter

min

e th

e pote

ntial

haza

rds

of w

aste

4.4

D

eter

min

e how

to iden

tify

work

-rel

ated

haz

ards

and d

ifficu

ltie

s

4.5

D

escr

ibe

appro

priat

ely

the

oper

atio

n o

f th

e ve

hic

le s

yste

ms

4

Under

stan

d t

he

regula

tions,

pro

cedure

s an

d r

equirem

ents

for

insp

ection o

f ve

hic

les

use

d in w

aste

m

anag

emen

t fa

cilit

ies

4.6

D

escr

ibe

appro

priat

ely

the

pro

cedure

s fo

r dea

ling w

ith u

nsa

fe s

ituat

ions

and

vehic

les

and a

ssoci

ate

d e

quip

men

t not

capab

le o

f oper

atin

g e

ffec

tive

ly

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

83

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

4.7

D

escr

ibe

appro

priat

ely

the

pro

cedure

s fo

r re

port

ing insp

ections,

dam

age,

def

ects

, sh

ort

ages

and a

ctio

ns

take

n

4.8

D

eter

min

e th

e item

s th

at n

eed t

o b

e ch

ecke

d for

a sp

ecific

veh

icle

and

asso

ciate

d e

quip

men

t

4.9

D

eter

min

e th

e item

s w

hic

h a

re e

ssen

tial

fo

r sa

fety

4.1

0

Det

erm

ine

how

to iden

tify

dam

age

that

would

inte

rfer

e w

ith t

he

safe

and e

ffec

tive

oper

atio

n o

f th

e ve

hic

le a

nd a

ssoci

ated

eq

uip

men

t

4.1

1

Det

erm

ine

how

to iden

tify

any

item

s m

issi

ng in t

he

vehic

le’s

ass

oci

ated

eq

uip

men

t

4.1

2

Det

erm

ine

the

purp

ose

of

the

insp

ection

chec

k lis

t an

d h

ow

to u

se it

to c

arry

out

and r

ecord

dai

ly c

hec

ks

4.1

3

Det

erm

ine

resp

onsi

bili

ty w

ithin

the

job

role

with r

egar

d t

o s

tatu

tory

re

quirem

ents

4.1

4

Det

erm

ine

the

per

mitte

d r

epai

r or

repla

cem

ents

whic

h c

an b

e m

ade

within

th

e jo

b r

ole

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

84

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

5.1

Rec

ognis

e an

d a

ct w

hen

oth

ers

nee

d

support

5

Work

in a

man

ner

whic

h u

nder

pin

s ef

fect

ive

per

form

ance

5.2

Be

rece

ptive

to n

ew w

ays

of w

ork

ing

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


85

Unit 15: Maintain the Condition of Waste Process Equipment


QCF level: 2

Credit value: 10






N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

86

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Chec

k th

e oper

atio

n o

f th

e pro

cess

ing

equip

men

t during b

oth

oper

ational

and

non-o

per

atio

nal

conditio

ns

1.2

Chec

k al

l el

emen

ts o

f th

e risk

ass

essm

ent

for

carr

ying o

ut

exam

inat

ions

on t

he

equip

men

t ar

e obse

rved

, an

d follo

w a

ll sa

fe w

ork

ing s

yste

ms

1

Confirm

was

te p

roce

ssin

g

equip

men

t co

nfo

rms

to o

per

atio

nal

re

quirem

ents

1.3

Ensu

re d

ata

is u

sed a

nd c

om

munic

ated

as

det

aile

d in o

per

ational

pro

cedure

s

2.1

Car

ry o

ut

clea

nin

g a

nd m

ainte

nan

ce

during b

oth

oper

atio

nal

and n

on-

oper

atio

nal co

nditio

ns

in a

ccord

ance

with

oper

atio

nal pro

cedure

s

2.2

Chec

k th

at t

he

work

are

a is

saf

e fo

r th

e cl

eanin

g a

nd m

ainte

nan

ce w

ork

to b

e ca

rrie

d o

ut

2.3

Sel

ect

and u

se t

he

des

ignate

d p

erso

nal

pro

tect

ive

equip

men

t (P

PE)

in lin

e w

ith

oper

atio

nal re

quirem

ents

2

Cle

an,

mai

nta

in a

nd a

dju

st w

aste

pro

cess

equip

men

t to

spec

ific

atio

n

2.4

Fo

llow

oper

atio

nal m

ainte

nan

ce

pro

cedure

s fo

r cl

eanin

g,

lubrica

ting,

adju

stin

g,

dis

man

tlin

g a

nd r

eass

emblin

g

the

equip

men

t

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

87

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2.5

Sel

ect,

use

and d

ispose

of

mat

eria

ls,

resi

dues

main

tenance

subst

ance

s, t

ools

an

d e

quip

men

t sp

ecifie

d in t

he

mai

nte

nan

ce p

roce

dure

s

3.1

U

se a

nd e

rect

war

nin

g s

igns

to indic

ate

pote

ntial

haz

ards

around t

he

work

are

a

3.2

Com

ply

with P

erm

it t

o W

ork

docu

men

tation t

o m

eet

oper

atio

nal

re

quirem

ents

bef

ore

the

work

is

start

ed

3.3

Com

ple

te p

erfo

rman

ce d

ocu

men

tation

legib

ly a

nd a

ccura

tely

and s

tore

the

docu

men

ts a

ccord

ing t

o o

rgan

isat

ional

re

quirem

ents

3.4

N

otify

the

des

ignat

ed p

erso

n w

hen

pro

cess

per

form

ance

fai

ls t

o m

eet

org

anis

atio

nal

req

uirem

ents

3.5

Rep

ort

– t

o t

he

des

ignat

ed p

erso

n –

def

ective

equip

men

t th

at c

annot

be

rect

ifie

d w

ithin

the

resp

onsi

bili

ties

of

the

job r

ole

3

Use

and c

om

munic

ate

dat

a a

nd

info

rmat

ion

3.6

Com

ply

with o

per

atio

nal

pro

cedure

s an

d

guid

elin

es w

hils

t under

taki

ng

mai

nte

nan

ce w

ork

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

88

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

4.1

Rem

ove

def

ective

equip

men

t fr

om

ser

vice

an

d initia

te r

epair p

roce

dure

s

4.2

La

bel

and s

tore

def

ective

equip

men

t in

a

man

ner

whic

h p

reve

nts

its

use

by

oth

ers

4.3

Bring t

o t

he

atte

ntion o

f th

e des

ignat

ed

per

son h

azar

ds

that

arise

in t

he

work

ing

area

4.4

Arr

ange

for

repla

cem

ent

equip

men

t to

be

avai

lable

when

ess

ential

equip

men

t is

re

move

d f

rom

ser

vice

for

maj

or

repai

r or

repla

cem

ent

4

Res

olv

e pro

ble

ms

whic

h a

rise

fro

m

mai

nta

inin

g w

aste

pro

cess

ing

equip

men

t

4.5

Res

olv

e pro

ble

ms

within

ow

n a

rea

of

resp

onsi

bili

ty

5.1

D

escr

ibe

appro

priat

ely

the

pote

ntial

haz

ards

ass

oci

ated

with d

iffe

rent

was

tes

5.2

D

escr

ibe

appro

priat

ely

oper

atio

nal

pro

cedure

s an

d w

hy

it is

import

ant

to

com

ply

with t

hem

5.3

D

eter

min

e how

to iden

tify

work

-rel

ated

haz

ards

and r

isks

5.4

D

escr

ibe

appro

priat

ely

the

per

mit

conditio

ns

for

the

site

to o

per

ate

and

mai

nta

in t

he

equip

men

t

5

Under

stan

d t

he

regula

tions,

pro

cedure

s an

d r

equirem

ents

for

mai

nta

inin

g t

he

conditio

n o

f w

ast

e pro

cess

equip

men

t

5.5

D

escr

ibe

appro

priat

ely

the

isola

tion

pro

cedure

s fo

r tr

eatm

ent

equip

men

t

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

89

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

5.6

D

escr

ibe

appro

pri

atel

y th

e ac

cess

re

quirem

ents

and s

afet

y in

terl

ock

s to

m

ainta

in e

quip

men

t

5.7

D

escr

ibe

appro

priat

ely

the

diffe

rent

types

of id

entifica

tions

to u

se f

or

pla

nt

and

equip

men

t w

hic

h is

unsu

itab

le t

o u

se

5.8

D

escr

ibe

appro

priat

ely

envi

ronm

enta

lly

safe

dis

posa

l of

clea

nin

g f

luid

s, r

esid

ues

an

d o

ther

mat

eria

ls

5.9

D

escr

ibe

appro

priat

ely

emer

gen

cy

pro

cedure

s re

late

d t

o c

lean

ing a

nd

mai

nte

nan

ce o

per

atio

ns

5.1

0

Des

crib

e appro

priat

ely

the

org

anis

atio

nal

re

quirem

ents

for

reco

rds

about

per

form

ance

, ad

just

men

ts,

main

tenan

ce

and r

epai

r, a

nd p

arts

and m

ater

ials

use

d

5.1

1

Det

erm

ine

how

to initia

te a

nd u

se

org

anis

atio

nal

auth

orisa

tion p

roce

dure

s

5.1

2

Det

erm

ine

the

item

s nee

din

g d

ism

antlin

g

prior

to c

lean

ing a

nd m

ainte

nan

ce,

and

reas

sem

bly

5.1

3

Det

erm

ine

the

adju

stm

ent

par

am

eter

s an

d h

ow

to m

ake

oper

ator

adju

stm

ents

5.1

4

Det

erm

ine

how

to im

mobili

se

unse

rvic

eable

equip

men

t

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

90

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

5.1

5

Det

erm

ine

the

clea

nin

g m

ater

ials

, m

ainte

nan

ce t

ools

and e

quip

men

t re

quired

for

diffe

rent

jobs

5.1

6

Det

erm

ine

how

to c

lean

and m

ain

tain

to

ols

and e

quip

men

t use

d t

o c

arr

y out

mai

nte

nan

ce

5.1

7

Det

erm

ine

how

to a

cces

s ri

sk

asse

ssm

ents

for

insp

ecting,

and

mai

nta

inin

g t

he

equip

men

t

5.1

8

Det

erm

ine

the

item

s th

at r

equire

dis

man

tlin

g p

rior

to c

lean

ing a

nd

mai

nte

nan

ce,

and h

ow

to r

eass

emble

th

em

5.1

9

Det

erm

ine

how

to r

eport

def

ective

eq

uip

men

t

5.2

0

Det

erm

ine

how

to c

om

munic

ate

inst

ruct

ions

and info

rmat

ion t

o o

ther

peo

ple

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

91

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

6.1

Rec

ognis

e an

d a

ct w

hen

oth

ers

nee

d

support

6

Work

in a

man

ner

whic

h u

nder

pin

s ef

fect

ive

per

form

ance

6.2

Be

rece

ptive

to n

ew w

ays

of w

ork

ing

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


92


93

Unit 16: Control the Risk from Vehicle and Plant Movements on Waste Management Facilities

Unit reference number: F/602/1069

QCF level: 2

Credit value: 9






N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

94

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

D

irec

t th

e ve

hic

le d

rive

r to

the

des

ignat

ed

load

ing o

r unlo

adin

g a

rea

1.2

Exp

lain

the

han

d s

ignal

s th

ey w

ill u

se t

o

use

rs o

f th

e si

te

1.3

G

ive

han

d s

ignal

s to

the

dri

ver

to a

ssis

t w

ith t

he

safe

move

men

t an

d p

osi

tionin

g

of th

e ve

hic

le o

r m

obile

pla

nt

1.4

Ensu

re d

rive

rs o

f pla

nt,

and v

ehic

les

and

thei

r cr

ews,

com

ply

with s

afe

work

ing

pra

ctic

e

1.5

Chec

k m

obile

pla

nt

and v

ehic

le d

rive

rs

and t

hei

r cr

ew u

se t

he

PPE s

pec

ifie

d for

the

site

1

Contr

ol th

e ri

sk fro

m v

ehic

le a

nd

mobile

pla

nt

move

men

ts in lin

e w

ith

oper

atio

nal an

d loca

tion-s

pec

ific

pro

cedure

s

1.6

Chec

k ve

hic

les

man

oeu

vrin

g t

o a

nd fro

m

public

road

s an

d t

he

site

are

pro

per

ly

direc

ted t

o a

void

harm

or

nuis

ance

to

oth

er r

oad

use

rs,

use

rs o

f th

e si

te,

and

ped

estr

ians

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

95

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2.1

Chec

k an

d c

onfirm

the

des

ignat

ed

walk

ing a

reas

are

cle

ar

and s

afe

for

use

by

ped

estr

ians

2.2

Chec

k ped

estr

ians

do n

ot

ente

r ve

hic

le o

r pla

nt

oper

atin

g a

reas

unle

ss d

irec

ted t

o

do s

o

2.3

Chec

k ve

hic

le c

rew

s co

mply

with

org

anis

atio

nal

pro

cedure

s during v

ehic

le

move

men

ts o

n t

he

site

2

Mai

nta

in t

he

safe

ty o

f ped

estr

ians

and w

ork

ers

in lin

e w

ith o

per

atio

nal

an

d loca

tion-s

pec

ific

pro

cedure

s

2.4

Chec

k ped

estr

ians

and v

isitors

to t

he

site

ar

e pro

per

ly a

uth

orise

d a

nd u

nder

stan

d

and o

bey

the

site

rule

s an

d p

ract

ices

3.1

In

form

all

site

vis

itors

and u

sers

about

the

rule

s gove

rnin

g a

cces

s to

and

move

men

t on t

he

site

and t

he

requirem

ents

for

PPE

in a

ccord

ance

with

org

anis

atio

nal

pro

cedure

s

3.2

Rep

ort

pro

mptly

inci

den

ts w

hic

h

com

pro

mis

e th

e sa

fe m

ove

men

t of

vehic

les,

pla

nt,

dri

vers

, cr

ews,

work

ers

and p

edes

tria

ns

on t

he

site

in a

ccord

ance

w

ith o

rgan

isat

ional

pro

cedure

s

3

Use

and c

om

munic

ate

dat

a a

nd

info

rmat

ion t

o e

nab

le r

isk

to b

e co

ntr

olle

d

3.3

Rep

ort

infr

ingem

ents

of

site

rule

s in

ac

cord

ance

with s

ite

oper

atio

nal

pro

cedure

s

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

96

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

3.4

In

form

drive

rs o

f pro

ble

ms

they

may

en

counte

r during v

ehic

le o

r m

obile

pla

nt

move

men

ts o

n t

he

site

or

when

lea

ving

the

site

3.5

In

form

drive

rs o

f def

ects

that

may

bre

ach

org

anis

atio

nal

pro

cedure

s

3.6

Rec

ord

and r

eport

def

ective

fix

ture

s,

fitt

ings

or

equip

men

t on t

he

site

3.7

Advi

se p

lant

and v

ehic

le d

rive

rs a

bout

load

sec

uri

ty in c

om

plia

nce

with

org

aniz

atio

nal

and leg

al r

equirem

ents

3.8

Advi

se p

lant

and v

ehic

le d

rive

rs o

f an

y hei

ght

or

wid

th r

estr

ictions

that

may

af

fect

the

move

men

t of

the

vehic

le o

r m

obile

pla

nt

on s

ite

3.9

G

ive

inst

ruct

ions

to v

ehic

le c

rew

s, w

ork

co

lleag

ues

, an

d o

ther

ped

estr

ians,

on

how

to m

ove

saf

ely

aro

und t

he

site

3.1

0

Rep

ort

acc

iden

ts o

r nea

r-m

iss

inci

den

ts

witnes

sed o

n s

ite

in a

ccord

ance

with

org

anis

atio

nal

req

uirem

ents

3.1

1

Det

erm

ine

how

to c

om

munic

ate

with

drive

rs a

nd c

rew

mem

ber

s in

a w

ay t

hat

ac

hie

ves

a p

osi

tive

outc

om

e

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

97

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

4.1

D

eal w

ith u

nsa

fe b

ehav

iour

in a

ccord

ance

w

ith r

esponsi

bili

ties

of th

e jo

b r

ole

and

oper

atio

nal pro

cedure

s

4.2

Ref

er m

att

ers

outs

ide

the

resp

onsi

bili

ty o

f th

e jo

b r

ole

to d

esig

nat

ed p

erso

nnel

4.3

Cord

on o

ff a

ny

area

on s

ite

that

bec

om

es

dan

ger

ous

due

to s

ite

oper

atio

ns,

and

notify

the

des

ignat

ed p

erso

nnel

4.4

Arr

ange

for

spill

age,

fro

m v

ehic

les

or

pla

nt

on t

he

site

, to

be

mad

e sa

fe a

nd

clea

red u

p

4

Res

olv

e pro

ble

ms

from

veh

icle

and

mobile

pla

nt

move

men

ts w

hic

h

com

pro

mis

e sa

fety

4.5

Res

olv

e pro

ble

ms

within

the

limits

of ow

n

resp

onsi

bili

ty

5.1

D

escr

ibe

appro

pri

atel

y th

e cl

assi

fica

tions

and t

ypes

of w

ast

e

5.2

D

escr

ibe

appro

priat

ely

the

pote

ntial

haz

ards

ass

oci

ated

with d

iffe

rent

was

tes

5.3

D

escr

ibe

appro

priat

ely

oper

atio

nal

pro

cedure

s an

d w

hy

it is

import

ant

to

com

ply

with t

hem

5.4

D

eter

min

e H

ow

to iden

tify

work

-rel

ated

haz

ards

and r

isks

5

Under

stan

d t

he

regula

tions,

pro

cedure

s an

d r

equirem

ents

for

contr

olli

ng t

he

risk

fro

m v

ehic

le a

nd

pla

nt

move

men

ts o

n w

aste

m

anag

emen

t fa

cilit

ies

5.5

D

escr

ibe

appro

priat

ely

work

pla

ce

pro

cedure

s fo

r th

e oper

ation o

f ve

hic

les

and m

obile

pla

nt

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

98

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

5.6

D

escr

ibe

appro

priat

ely

oper

atin

g

pro

cedure

s fo

r th

e lo

cation o

f ve

hic

les

and m

obile

pla

nt

5.7

D

escr

ibe

appro

priat

ely

rule

s an

d

oper

atio

nal pro

cedure

s fo

r th

e lo

cation

5.8

D

eter

min

e how

to r

ecognis

e ve

hic

le a

nd

mobile

pla

nt

chara

cter

istics

and t

urn

ing

rest

rict

ions

5.9

D

eter

min

e th

e ty

pes

of pro

ble

ms

whic

h

can o

ccur

in forw

ard a

nd r

ever

se

move

men

ts

5.1

0

Det

erm

ine

how

to r

ecognis

e an

d d

eal w

ith

haz

ardous

subst

ance

s th

at m

ay b

e sp

illed

fr

om

veh

icle

s or

pla

nt

on t

he

site

5.1

1

Det

erm

ine

pote

ntial

ris

ks t

hat

ped

estr

ians

are

expose

d t

o fro

m v

ehic

le a

nd m

obile

pla

nt

move

men

ts

5.1

2

Det

erm

ine

how

to p

reve

nt

ped

estr

ians

bre

achin

g o

rgan

isat

ional

reg

ula

tions

5.1

3

Det

erm

ine

how

to r

ecognis

e an

d r

espond

to inci

den

ts t

hat

inte

rfer

e w

ith o

per

atio

ns

5.1

4

Det

erm

ine

how

to s

elec

t an

d u

se p

erso

nal

pro

tect

ive

equip

men

t

5.1

5

Det

erm

ine

how

to r

eport

non-c

om

plia

nce

is

sues

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

99

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

5.1

6

Det

erm

ine

how

to e

nsu

re t

he

safe

ty o

f ro

ad u

sers

when

manoeu

vrin

g v

ehic

les

onto

public

road

s

5.1

7

Be

rece

ptive

to n

ew w

ays

of w

ork

ing

6.1

Rec

ognis

e an

d a

ct w

hen

oth

ers

nee

d

support

6

Work

in a

man

ner

whic

h u

nder

pin

s ef

fect

ive

per

form

ance

6.2

Be

rece

ptive

to n

ew w

ays

of w

ork

ing

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


100


101

Unit 17: Conduct Environmental Monitoring on a Waste Management Facility


QCF level: 2

Credit value: 4






N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

102

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Car

ry o

ut

envi

ronm

enta

l m

onitoring t

o

mee

t th

e w

aste

man

agem

ent

per

mit

requirem

ents

for

the

site

1.2

U

se a

ppro

ved t

echniq

ues

– f

or

each

fa

ctor

bei

ng m

onitore

d –

in a

ccord

ance

w

ith o

rgan

isat

ional

pro

cedure

s

1.3

Bef

ore

use

ensu

re t

hat

monitori

ng,

and

mea

suring e

quip

men

t has

bee

n c

orr

ectly

calib

rate

d in a

ccord

ance

with

org

anis

atio

nal

pro

cedure

s

1.4

Sel

ect

and u

se t

he

des

ignate

d p

erso

nal

pro

tect

ive

equip

men

t (P

PE)

in a

ccord

ance

w

ith o

per

ational

pro

cedure

s

1.5

U

se s

amplin

g a

nd t

esting inst

rum

ents

and

equip

men

t in

acc

ord

ance

with

man

ufa

cture

r’s

spec

ific

atio

ns

1.6

Cle

an s

amplin

g a

nd t

esting inst

rum

ents

an

d e

quip

men

t aft

er u

se t

o e

nsu

re it

is

mai

nta

ined

in s

ound o

per

ational

conditio

n

1

Conduct

envi

ronm

enta

l m

onitoring

1.7

M

ake

sure

reg

ula

tions

and g

uid

elin

es for

mai

nta

inin

g s

ecuri

ty a

re n

ot

com

pro

mis

ed

during m

onitoring o

r sa

mplin

g o

n o

r ar

ound t

he

site

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

103

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2.1

Car

ry o

ut

visu

al an

d p

hys

ical

chec

ks o

n

was

tes

del

iver

ed t

o t

he

site

in c

om

plia

nce

w

ith o

rgan

isat

ional

pro

cedure

s

2.2

Ver

ify

was

tes

are

corr

ectly

label

led a

nd

com

ply

with d

escr

iptions

and

spec

ific

atio

ns

conta

ined

in t

he

tran

sfer

docu

men

tation

2.3

Sam

ple

wast

es,

usi

ng a

ppro

ved m

ethods

to h

ave

them

tes

ted,

to v

erify

the

des

crip

tion in t

ransf

er d

ocu

men

tation

2

Insp

ect,

sam

ple

and t

est

was

te in

line

with o

per

atio

nal

pro

cedure

s

2.4

Car

ry o

ut

test

s w

hic

h h

ave

bee

n

auth

orise

d

3.1

Chec

k th

e co

mple

tion o

f docu

men

ts f

or

was

tes

bei

ng a

ccep

ted,

trea

ted o

r dis

patc

hed

, to

ensu

re t

hey

are

acc

ura

te

and leg

ible

, an

d s

tore

them

in t

he

des

ignat

ed p

lace

3.2

Rec

ord

the

resu

lts

of

visu

al ch

ecks

and

phys

ical

tes

ts o

n w

aste

s an

d r

ecord

the

test

res

ults

in c

om

plia

nce

with

oper

atio

nal pro

cedure

s

3

Use

and c

om

munic

ate

dat

a a

nd

info

rmat

ion in lin

e w

ith o

per

atio

nal

pro

cedure

s

3.3

Rec

ord

all

envi

ronm

enta

l m

onitoring

insp

ections

in c

om

plia

nce

with

org

anis

atio

nal

pro

cedure

s

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

104

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

3.4

Rec

ord

and r

eport

non-c

om

plia

nce

of

test

sa

mple

s w

hen

they

do n

ot

mee

t th

e des

crip

tion g

iven

in t

ransf

er

docu

men

tation

3.5

Rep

ort

– t

o t

he

des

ignat

ed p

erso

n –

non-

com

plia

nce

of

sam

ple

s w

ith w

ast

e tr

ansf

er d

ocu

men

tation,

and a

rran

ge

for

the

wast

e re

ject

ion p

roce

dure

s to

be

initia

ted

4.1

Advi

se c

olle

agues

and m

anag

ers

of

situ

atio

ns

that

have

the

pote

ntial

to b

e haz

ardous

to o

ther

s or

to t

he

site

and its

en

viro

nm

ent

4.2

Rep

ort

– t

o t

he

des

ignat

ed p

erso

n –

si

tuat

ions

that

are

outs

ide

the

resp

onsi

bili

ty o

f th

e jo

b r

ole

4.3

Rep

ort

– t

o t

he

des

ignat

ed p

erso

n –

bre

aches

of si

te s

ecuri

ty

4.4

Rep

ort

def

ective

equip

men

t an

d m

ake

arra

ngem

ents

for

its

repai

r or

repla

cem

ent

in a

ccord

ance

with

org

anis

atio

nal

req

uirem

ents

4

Res

olv

e pro

ble

ms

whic

h a

rise

fro

m

conduct

ing e

nvi

ronm

enta

l m

onitoring

4.5

Res

olv

e pro

ble

ms

within

ow

n a

rea

of

resp

onsi

bili

ty

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

105

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

5.1

D

escr

ibe

appro

pri

atel

y th

e cl

assi

fica

tions

and t

ypes

of w

ast

e

5.2

D

escr

ibe

appro

priat

ely

the

pote

ntial

haz

ards

ass

oci

ated

with d

iffe

rent

was

tes

5.3

D

escr

ibe

appro

priat

ely

oper

atio

nal

pro

cedure

s an

d w

hy

it is

import

ant

to

com

ply

with t

hem

5.4

D

eter

min

e how

to iden

tify

work

-rel

ated

haz

ards

and r

isks

5.5

D

escr

ibe

appro

priat

ely

the

appro

ved

met

hods

for

insp

ecting,

sam

plin

g a

nd

test

ing w

ast

es

5.6

D

escr

ibe

appro

pri

atel

y th

e m

ethods

for

sam

plin

g

5.7

D

escr

ibe

appro

priat

ely

the

envi

ronm

enta

l per

mit r

equirem

ents

for

was

te

man

agem

ent

faci

litie

s

5.8

D

escr

ibe

appro

priat

ely

the

pro

cedure

s fo

r dea

ling w

ith r

ejec

ted w

aste

5.9

D

eter

min

e th

e im

plic

atio

ns

of le

gal

and

org

anis

atio

nal

reg

ula

tions

for

envi

ronm

enta

l m

onitoring a

nd t

esting

5

Under

stan

d t

he

regula

tions,

pro

cedure

s an

d r

equirem

ents

for

conduct

ing e

nvi

ronm

enta

l m

onitoring o

n a

was

te m

anag

emen

t fa

cilit

y

5.1

0

Det

erm

ine

how

to s

elec

t an

d u

se

tech

niq

ues

rel

evan

t to

the

monitoring

pro

cess

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

106

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

5.1

1

Det

erm

ine

how

to c

alib

rate

and o

per

ate

th

e m

onitoring a

nd m

easu

ring

inst

rum

ents

and e

quip

men

t

5.1

2

Det

erm

ine

the

risk

s an

d t

hre

ats

pose

d b

y diffe

rent

types

of w

ast

es

6.1

Rec

ognis

e an

d a

ct w

hen

oth

ers

nee

d

support

6

Work

in a

man

ner

whic

h u

nder

pin

s ef

fect

ive

per

form

ance

6.2

Be

rece

ptive

to n

ew w

ays

of w

ork

ing

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


107

Unit 18: Contribute to Maintaining Sustainable Development and Environmental Good Practice at Work

Unit reference number: J/602/1395

QCF level: 2

Credit value: 5






N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

108

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Car

ry o

ut

work

in a

man

ner

whic

h

min

imis

es e

nvi

ronm

enta

l dam

age:

pollu

tion;

phys

ical

dis

turb

ance

1.2

Sel

ect

and u

se r

ecyc

lable

mat

eria

ls,

stat

ic

and m

obile

pla

nt

that

will

min

imis

e en

viro

nm

enta

l dam

age:

Pollu

tion:

phys

ical

dis

turb

ance

1.3

Fo

llow

appro

ved p

roce

dure

s an

d p

ract

ices

sp

ecific

to t

he

work

act

ivity

1.4

Com

ply

with H

ealth,

Saf

ety

and

Envi

ronm

enta

l im

pact

s of

the

work

act

ivity

1.5

Ensu

re m

ate

rial

s an

d r

esourc

es a

re

appro

priat

e fo

r th

e w

ork

act

ivity

1.6

W

ork

in a

ccord

ance

with iden

tified

pro

cedure

s and p

ract

ices

1

Be

able

to m

inim

ise

the

impac

t of

work

act

ivitie

s on t

he

envi

ronm

ent

1.7

Rec

ognis

e an

y pote

ntial

en

viro

nm

enta

l im

pact

s an

d t

ake

the

appro

priat

e ac

tion:

Pollu

tion;

phys

ical

dis

turb

ance

2

Under

stan

d o

per

atio

nal

pro

cess

es

to e

nsu

re e

nvi

ronm

enta

l good

pra

ctic

e

2.1

D

escr

ibe

the

oper

atio

nal

pro

cess

es t

o

ensu

re e

nvi

ronm

enta

l good p

ract

ice

3

Under

stan

d o

per

atio

nal

pro

cess

es

to r

ecom

men

d im

pro

vem

ents

to

mai

nta

in e

nvi

ronm

enta

l good

pra

ctic

e

3.1

D

escr

ibe

the

oper

atio

nal

pro

cess

to

mai

nta

in e

nvi

ronm

enta

l good p

ract

ice

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

109

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

4.1

Id

entify

mat

eria

ls f

or

dis

posa

l

4.2

D

eter

min

e hea

lth,

safe

ty a

nd

envi

ronm

enta

l im

plic

atio

ns

for

dis

posa

l of

was

tes

4.3

Ensu

re p

roce

dure

s fo

r dis

posa

l of w

ast

e ar

e ap

pro

priat

e

4

Know

how

to d

ispose

of w

ast

e m

ater

ials

saf

ely

and a

ccord

ing t

o

rele

vant

appro

ved p

roce

dure

s and

pra

ctic

es

4.4

D

escr

ibe

how

to d

ispose

of

was

te in

acco

rdan

ce w

ith a

ppro

ved p

roce

dure

s an

d

pra

ctic

es

5.1

Id

entify

the

pollu

tion inci

den

t

5.2

D

eter

min

e th

e hea

lth,

safe

ty a

nd

envi

ronm

enta

l im

pact

s of

the

inci

den

t

5.3

Ensu

re p

roce

dure

s to

min

imis

e en

viro

nm

enta

l im

pact

are

appro

priat

e in

ac

cord

ance

with a

ppro

ved p

roce

dure

s an

d

pra

ctic

es

5

Be

able

to d

eal w

ith s

mal

l sc

ale

pollu

tion inci

den

ts in a

ccord

ance

w

ith a

ppro

ved p

roce

dure

s an

d

pra

ctic

es

5.4

D

eal w

ith t

he

pollu

tion inci

den

t in

ac

cord

ance

with a

ppro

ved p

roce

dure

s an

d

pra

ctic

es

6

Be

able

to r

eport

more

ser

ious

pollu

tion inci

den

ts t

o t

he

rele

vant

peo

ple

6.1

Rep

ort

more

ser

ious

pollu

tion inci

den

ts t

o

the

rele

vant

peo

ple

, fo

r ex

am

ple

: –

ac

ciden

ts w

hic

h c

ause

per

sonal in

jury

. –

ch

anges

in a

n indiv

idual

’s h

ealth w

hic

h

puts

them

at

risk

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

110

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

7

Be

able

to r

eport

envi

ronm

enta

l in

ciden

ts p

rom

ptly

and a

ccura

tely

in

acco

rdan

ce w

ith a

ppro

ved

pro

cedure

s and p

ract

ices

7.1

Rep

ort

envi

ronm

enta

l in

ciden

ts p

rom

ptly

and a

ccura

tely

in a

ccord

ance

with

appro

ved p

roce

dure

s an

d p

ract

ices

, fo

r ex

ample

: –

ac

ciden

ts w

hic

h c

ause

per

sonal in

jury

–

ch

anges

in a

n indiv

idual

’s h

ealth w

hic

h

puts

them

at

risk

8

Under

stan

d o

wn r

ole

in c

ontr

ibuting

to s

ust

ain

able

dev

elopm

ent

during

work

act

ivitie

s

8.1

D

escr

ibe

are

as w

her

e yo

u a

re a

ble

to

contr

ibute

to s

ust

ain

able

dev

elopm

ent

during w

ork

act

ivitie

s, for

exam

ple

: –

co

nse

rvation o

f en

ergy

–

use

of

reso

urc

es a

nd e

quip

men

t to

m

inim

ise

envi

ronm

enta

l dam

age

9.1

D

eter

min

e th

e m

ost

suitab

le c

hoic

e of

mat

eria

ls a

nd e

quip

men

t giv

en t

he

natu

re

of th

e w

ork

act

ivity

and its

pote

ntial

im

pac

t on t

he

envi

ronm

ent

9.2

D

escr

ibe

way

s in

whic

h t

ools

and m

ater

ials

sh

ould

be

use

d in o

rder

to m

inim

ise

envi

ronm

enta

l dam

age

9.3

Id

entify

org

anis

atio

nal

and leg

isla

tive

re

quirem

ents

in t

erm

s of m

inim

isin

g

envi

ronm

enta

l dam

age

9

Under

stan

d h

ow

to c

ontr

ibute

to

mai

nta

inin

g s

ust

ainable

dev

elopm

ent

and e

nvi

ronm

enta

l good p

ract

ice

at w

ork

9.4

D

escr

ibe

types

of dam

age

whic

h m

ay

occ

ur;

the

impac

t th

ese

can h

ave

on t

he

envi

ronm

ent

and t

he

corr

ective

act

ions

to

be

take

n

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

111

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

9.5

Com

par

e m

ethods

of w

ast

e dis

posa

l w

hic

h

will

min

imis

e th

e ri

sk t

o t

he

envi

ronm

ent

9.6

Exp

lain

appro

priat

e w

ays

of re

cognis

ing

and d

ealin

g w

ith s

mall

scale

pollu

tion

inci

den

ts

9.7

D

escr

ibe

the

pro

cedure

s in

pla

ce f

or

dea

ling w

ith p

ollu

tion inci

den

ts

9.8

Id

entify

the

limits

of

thei

r ow

n c

apab

ilities

w

ith r

egar

d t

o p

ollu

tion inci

den

ts

9.9

Id

entify

those

to w

hom

pollu

tion a

nd o

ther

en

viro

nm

enta

l in

ciden

ts s

hould

be

report

ed

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


112


113

Unit 19: Maintain the Security of Waste Management Facilities


QCF level: 1

Credit value: 7






N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

114

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Fo

llow

all

org

anis

atio

nal

pro

cedure

s w

her

e th

ey a

re a

lone

work

er

1.2

M

ainta

in p

erso

nal vi

sibili

ty in p

oor

light

conditio

ns

when

open

ing a

nd s

ecuring

pre

mis

es

1.3

Chec

k th

e in

tegri

ty o

f th

e acc

ess

to t

he

pre

mis

es o

n a

rriv

al a

nd follo

w t

he

corr

ect

ente

ring p

roce

dure

s

1.4

Car

ry o

ut

a gen

eral

vis

ual ch

eck

of

pre

mis

es inte

rnal

ly a

nd e

xter

nally

for

anyt

hin

g u

nusu

al

1.5

Sto

re e

quip

men

t an

d m

ater

ials

saf

ely

and

secu

rely

when

not

in u

se

1.6

Chec

k pla

nt

and e

quip

men

t – n

ot

store

d

in a

sec

ure

pla

ce –

are

im

mobili

sed w

hen

not

in u

se

1.7

Chec

k al

l ke

ys for

vehic

les

and p

lant

store

d o

n s

ite,

and k

eys

for

inte

rnal

ac

cess

, ar

e ad

equat

ely

label

led a

nd

store

d s

ecure

ly w

hen

not

in u

se

1.8

Chec

k th

at a

ny

was

te s

tore

d in t

he

faci

lity

is in a

suitab

le s

afe

and s

table

conditio

n

to b

e le

ft in s

itu a

fter

the

pre

mis

es h

ave

bee

n s

ecure

d

1

Mai

nta

in t

he

secu

rity

of th

e pre

mis

es,

equip

men

t an

d m

ater

ials

1.9

Turn

off

lig

hts

and p

ow

er s

upply

ing

equip

men

t not

required

for

secu

rity

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

115

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

0

Follo

w t

he

corr

ect

exit p

roce

dure

s –

incl

udin

g s

etting a

larm

sys

tem

s th

at a

re

fitt

ed –

and s

ecure

the

pre

mis

es

2.1

Com

ply

with o

per

atio

nal

pro

cedure

s or

guid

elin

es f

or

mai

nta

inin

g s

ecurity

of

equip

men

t an

d info

rmat

ion

2.2

Rep

ort

any

actu

al, o

r pote

ntial

, bre

aches

of

secu

rity

in a

ccord

ance

with o

per

atio

nal

pro

cedure

s

2.3

Sto

re c

onfiden

tial

info

rmat

ion s

ecure

ly

2.4

Ensu

re s

pare

key

s fo

r ac

cess

to t

he

faci

lity,

and for

vehic

les

and e

quip

men

t ke

pt

on s

ite,

are

corr

ectly

label

led a

nd

secu

rely

sto

red in a

des

ignate

d p

lace

off

site

2.5

Chec

k docu

men

tation is

legib

le a

nd c

lear

and s

eek

confirm

atio

n fro

m a

per

son in

auth

ority

if th

ere

are

any

doubts

or

dis

crep

anci

es

2.6

Chec

k re

cord

s of

consu

mab

le r

esourc

es

use

d,

and h

eld in s

tock

, ar

e up-t

o-d

ate

2

Use

and c

om

munic

ate

dat

a a

nd

info

rmat

ion

2.7

Rep

ort

any

exce

sses

, sh

ort

ages

or

reco

rdin

g e

rrors

for

consu

mab

les

store

d

on s

ite

to t

he

des

ignate

d p

erso

n

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

116

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

3.1

Arr

ange

for

dam

aged

or

inse

cure

gat

es,

doors

, or

win

dow

lock

s or

catc

hes

to b

e re

pai

red o

r re

pla

ced t

o e

nab

le t

he

pre

mis

es t

o b

e se

cure

d w

hen

not

in u

se

3.2

Arr

ange

for

lights

that

are

not

work

ing t

o

be

rest

ore

d t

o full

work

ing o

rder

3.3

Arr

ange

for

dam

age

to t

he

faci

lity,

or

secu

rity

equip

men

t, t

o b

e re

paired

in

acco

rdan

ce w

ith o

per

atio

nal pro

cedure

s

3

Res

olv

e pro

ble

ms

whic

h a

rise

fro

m

mai

nta

inin

g s

ecuri

ty

3.4

Res

olv

e pro

ble

ms

within

ow

n a

rea

of

resp

onsi

bili

ty

4.1

D

escr

ibe

appro

priat

ely

oper

atio

nal

pro

cedure

s an

d w

hy

it is

import

ant

to

com

ply

with t

hem

4.2

D

eter

min

e how

to iden

tify

work

-rel

ated

haz

ards

and r

isks

4.3

D

escr

ibe

appro

priat

ely

ente

ring a

nd

leav

ing p

roce

dure

s fo

r th

e fa

cilit

y

4.4

D

escr

ibe

appro

pri

atel

y oth

er m

ethods

of

secu

ring e

quip

men

t an

d m

ater

ials

4.5

D

eter

min

e how

to r

ecognis

e an

d r

eport

su

spic

ious

occ

urr

ence

s

4.6

D

eter

min

e how

to r

ecognis

e an

d r

eport

bre

aches

of se

curity

4

Under

stan

d t

he

regula

tions,

pro

cedure

s an

d r

equirem

ents

for

mai

nta

inin

g t

he

secu

rity

of w

ast

e m

anag

emen

t fa

cilit

ies

4.7

D

eter

min

e w

hat

info

rmat

ion a

bout

the

org

anis

atio

n is

confiden

tial

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

117

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

4.8

D

eter

min

e w

hy

info

rmat

ion a

bout

clie

nts

an

d v

isitors

should

be

kept

confiden

tial

4.9

D

eter

min

e how

to e

nsu

re t

he

secu

rity

of

consu

mab

le r

esourc

es

4.1

0

Det

erm

ine

how

to im

mobili

se m

achin

ery

and e

quip

men

t

4.1

1

Det

erm

ine

loca

tion a

nd s

ecuri

ty o

f ke

ys

for

vehic

les

and p

lant

5.1

Rec

ognis

e an

d a

ct w

hen

oth

ers

nee

d

support

5

Work

in a

man

ner

whic

h u

nder

pin

s ef

fect

ive

per

form

ance

5.2

Be

rece

ptive

to n

ew w

ays

of w

ork

ing

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


118


119

Unit 20: Acceptance of Waste

Unit reference number: T/602/1375

QCF level: 2

Credit value: 7






N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

120

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Chec

k th

e in

com

ing v

ehic

le c

onfo

rms

to

the

site

duty

of

care

req

uirem

ents

1.2

Ensu

re t

hat

vehic

les

com

ply

with e

ntr

y an

d e

xit

pro

cedure

s and m

ove

men

t ar

ound t

he

site

1.3

Chec

k th

e ve

hic

le o

ccupan

ts c

om

ply

with

site

hea

lth a

nd s

afet

y re

quirem

ents

1.4

Chec

k th

e w

aste

rec

eption a

rea a

nd

equip

men

t is

oper

atio

nal

and s

afe

1

Acc

ept

wast

e

1.5

Rej

ect

unsu

itab

le w

ast

e in

acc

ord

ance

w

ith o

rgan

isat

ional

pro

cedure

s

2.1

Rec

ord

all

rece

ived

was

te o

n t

he

required

docu

men

tation

2.2

Rep

ort

abnorm

alitie

s in

rec

eive

d w

aste

by

bringin

g t

hem

to t

he

atte

ntion o

f th

e des

ignat

ed p

erso

n

2.3

Rec

ord

and r

eport

the

rece

ption o

f an

y unac

cepta

ble

wast

e in

acc

ord

ance

with

org

anis

atio

nal

req

uirem

ents

2.4

Rep

ort

to t

he

des

ignate

d p

erso

n w

hen

the

stora

ge

faci

litie

s do n

ot

mee

t oper

atio

nal

re

quirem

ents

2.5

Rep

ort

bre

aches

in s

ite

secu

rity

2

Use

and c

om

munic

ate

dat

a a

nd

info

rmat

ion in a

ccord

ance

with

oper

atio

nal pro

cedure

s

2.6

Rep

ort

def

ective

equip

men

t

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

121

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2.7

Rep

ort

pro

ble

ms

outs

ide

the

job r

ole

lim

its

of auth

ority

3.1

H

ave

def

ects

rec

tified

on s

pec

ialis

t han

dlin

g e

quip

men

t bef

ore

usi

ng it

3.2

Tak

e im

med

iate

ste

ps,

in a

ccord

ance

with

oper

atio

nal pro

cedure

s, w

her

e unsa

fe

conditio

ns

aris

e

3

Res

olv

e pro

ble

ms

whic

h a

rise

fro

m

the

acc

epta

nce

of w

ast

e

3.3

Res

olv

e pro

ble

ms

within

ow

n a

rea

of

resp

onsi

bili

ty

4.1

D

escr

ibe

appro

pri

atel

y th

e cl

assi

fica

tions

and t

ypes

of w

ast

e

4.2

D

escr

ibe

appro

priat

ely

the

pote

ntial

haz

ards

ass

oci

ated

with d

iffe

rent

was

tes

4.3

D

escr

ibe

appro

priat

ely

oper

atio

nal

pro

cedure

s an

d w

hy

it is

import

ant

to

com

ply

with t

hem

4.4

D

eter

min

e how

to iden

tify

work

-rel

ated

haz

ards

and r

isks

4.5

D

eter

min

e how

to u

se p

erso

nal pro

tect

ive

equip

men

t (P

PE)

in lin

e w

ith o

per

atio

nal

pro

cedure

s

4

Under

stan

d t

he

regula

tions,

pro

cedure

s an

d r

equirem

ents

for

acce

pta

nce

of w

aste

4.6

D

escr

ibe

appro

priat

ely

the

oper

atio

nal

pro

cedure

s fo

r va

lidation a

nd r

ejec

tion o

f w

aste

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

122

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

4.7

D

escr

ibe

appro

pri

atel

y re

sponsi

bili

ty f

or

the

dis

sem

inat

ion o

f in

form

ation o

uts

ide

the

org

anis

atio

n

4.8

D

escr

ibe

appro

pri

atel

y th

e tr

ansp

ort

, ac

cepta

nce

, an

d r

ejec

tion d

ocu

men

tation

to c

om

ply

with leg

al a

nd o

rgan

isat

ional

re

quirem

ents

4.9

D

escr

ibe

appro

pri

atel

y th

e Per

mit o

r Li

cense

conditio

ns

cove

ring t

he

acce

pta

nce

of w

aste

at

thei

r si

te

4.1

0

Det

erm

ine

how

to d

eal w

ith

docu

men

tation w

hic

h d

oes

not

com

ply

w

ith s

ite

per

mit o

r lic

ence

or

Duty

of Care

le

gis

lation

4.1

1

Det

erm

ine

oth

er r

elev

ant

envi

ronm

ent

per

mit d

etai

ls a

pplic

able

to t

he

faci

lity

4.1

2

Det

erm

ine

how

to d

eal w

ith e

mer

gen

cies

4.1

3

Det

erm

ine

the

class

ific

atio

ns,

usi

ng

Euro

pea

n W

aste

Codes

, of w

ast

e th

at c

an

be

per

mitte

d o

n t

he

site

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

123

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

5.1

Rec

ognis

e an

d a

ct w

hen

oth

ers

nee

d

support

5

Work

in a

man

ner

whic

h u

nder

pin

s ef

fect

ive

per

form

ance

5.2

Be

rece

ptive

to n

ew w

ays

of w

ork

ing

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


124


125

Unit 21: Contribute to the Sustainability, Maintenance and Preservation of the Environment


QCF level: 2

Credit value: 2






N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

126

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

O

per

ate

and look

afte

r eq

uip

men

t an

d

mat

eria

ls s

o a

s to

red

uce

envi

ronm

enta

l dam

age:

–

Rec

ycla

ble

mat

eria

ls

–

Sta

tic

and m

obile

pla

nt

–

Pollu

tion

–

Phys

ical dis

turb

ance

1.2

M

ake

sure

work

is

carr

ied o

ut

in

acco

rdan

ce w

ith a

ppro

ved p

roce

dure

s an

d

pra

ctic

es:

Hea

lth,

Safe

ty a

nd E

nvi

ronm

enta

l re

late

d

to:

–

the

indiv

idual and o

ther

s

–

the

org

anis

atio

n

–

regula

tory

and s

tatu

tory

req

uirem

ents

–

re

leva

nt

com

pan

y polic

ies

–

risk

ass

essm

ent

1

Be

able

to r

ecognis

e opport

unitie

s to

min

imis

e en

viro

nm

enta

l im

pac

t w

hen

oper

atin

g e

quip

men

t an

d

usi

ng m

ater

ials

.

1.3

Rec

ognis

e an

y lik

ely

or

act

ual

en

viro

nm

enta

l dam

age

and t

ake

the

appro

priat

e ac

tion:

–

pollu

tion

–

phys

ical

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

127

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.4

Rec

ognis

e H

ealth,

Safe

ty a

nd

Envi

ronm

enta

l in

ciden

ts r

elat

ed t

o:

–

the

indiv

idual and o

ther

s

–

the

org

anis

atio

n

–

regula

tory

and s

tatu

tory

req

uirem

ents

–

re

leva

nt

com

pan

y polic

ies

–

risk

ass

essm

ent

1.5

Car

ry o

ut

work

in a

man

ner

whic

h

min

imis

es e

nvi

ronm

enta

l dam

age:

–

pollu

tion

–

phys

ical

dis

turb

ance

2

Under

stan

d o

per

atio

nal

pro

cess

es

to r

ecom

men

d im

pro

vem

ents

to

mai

nta

in e

nvi

ronm

enta

l good

pra

ctic

e

2.1

D

escr

ibe

the

oper

atio

nal

pro

cess

to

mai

nta

in e

nvi

ronm

enta

l good p

ract

ice

3.1

D

escr

ibe

way

s in

whic

h t

ools

and

mat

eria

ls s

hould

be

use

d in o

rder

to

min

imis

e en

viro

nm

enta

l dam

age

3.2

D

escr

ibe

the

conse

quen

ces

of

pollu

tion

3.3

D

escr

ibe

how

to r

ecognis

e w

asta

ge

of

ener

gy,

equip

men

t and m

ater

ials

3

Under

stan

d h

ow

to c

ontr

ibute

to t

he

sust

ainab

ility

, m

ainte

nan

ce a

nd

pre

serv

atio

n o

f th

e en

viro

nm

ent

3.4

D

escr

ibe

work

ing m

ethods

that

will

m

inim

ise

pollu

tion a

nd w

aste

of

reso

urc

es

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

128

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

3.5

D

escr

ibe

types

of dam

age

whic

h m

ay

occ

ur,

the

impac

t th

ese

can h

ave

on t

he

envi

ronm

ent

and t

he

corr

ective

act

ions

to

be

take

n

3.6

D

escr

ibe

met

hods

of w

ast

e dis

posa

l w

hic

h

will

min

imis

e th

e ri

sk t

o t

he

envi

ronm

ent

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


129

Unit 22: Exchange Responsibility for Control of Waste Processing Operations


QCF level: 2

Credit value: 9






N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

130

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Fo

llow

oper

atio

nal pro

cedure

s fo

r han

din

g

ove

r re

sponsi

bili

ty b

oth

during a

nd a

t th

e en

d o

f a w

ork

per

iod

1.2

Ensu

re t

he

inco

min

g o

per

ator

know

s th

at

dec

isio

ns

outs

ide

the

oper

ator’s

job r

ole

re

sponsi

bili

ties

must

be

refe

rred

to t

he

des

ignat

ed p

erso

n

1.3

In

form

the

inco

min

g o

per

ator

about

ongoin

g p

roble

ms

bef

ore

res

ponsi

bili

ty is

han

ded

ove

r an

d c

onfirm

they

are

en

tere

d in t

he

oper

atin

g log

1.4

Confirm

the

curr

ent

oper

atio

nal

set

tings

for

trea

tmen

t an

d a

ssoci

ated

equip

men

t ac

cord

ing t

o o

per

atin

g r

equirem

ents

1

Han

d o

ver

resp

onsi

bili

ty f

or

the

contr

ol of

the

was

te p

roce

ss t

o a

n

inco

min

g o

per

ator

1.5

Confirm

com

ple

tion o

f han

dove

r an

d t

hat

in

com

ing o

per

ator

acc

epts

res

ponsi

bili

ty

in a

ccord

ance

with o

per

atio

nal

re

quirem

ents

2.1

Confirm

info

rmat

ion p

rovi

ded

by

the

outg

oin

g o

per

ator

is u

nder

stood b

efore

ac

cepting r

esponsi

bili

ty,

and t

hat

issu

es

of

conce

rn a

re c

larified

bef

ore

han

dove

r

2

Acc

ept

resp

onsi

bili

ty f

or

the

contr

ol

of w

ast

e pro

cess

ing f

rom

an

outg

oin

g o

per

ator

2.2

Ensu

re iss

ues

of

conce

rn a

re e

nte

red in

the

oper

atin

g log

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

131

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2.3

Confirm

all

the

oper

ational

set

tings

for

trea

tmen

t an

d a

ssoci

ated

equip

men

t are

re

ceiv

ed fro

m t

he

outg

oin

g o

per

ator

and

are

reco

rded

acc

ura

tely

2.4

Acc

ept

resp

onsi

bili

ty w

hen

all

the

info

rmat

ion n

eeded

for

continuin

g t

he

pro

cess

oper

atio

n in a

ccord

ance

with

oper

atio

nal pro

cedure

s is

com

ple

te

3.1

Confirm

the

inco

min

g o

per

ato

r under

stan

ds

the

info

rmat

ion p

rovi

ded

and

ques

tions

are

answ

ered

bef

ore

han

din

g

ove

r re

sponsi

bili

ty

3.2

Pr

ovi

de

the

inco

min

g o

per

ato

r w

ith

accu

rate

and u

p-t

o-d

ate

info

rmat

ion

about

the

curr

ent

pro

cess

conditio

ns

and

sett

ings,

and c

onfirm

the

pro

cess

rec

ord

s ar

e co

mple

te

3.3

Rel

ay

spec

ial in

stru

ctio

ns

apply

ing t

o t

he

pro

cess

or

mat

eria

ls a

nd e

nsu

re t

he

inco

min

g o

per

ator

under

stan

ds

the

inst

ruct

ions

3

Use

and c

om

munic

ate

dat

a a

nd

info

rmat

ion r

equired

for

the

han

dove

r pro

cess

3.4

Chec

k th

e in

com

ing o

per

ator

is info

rmed

fu

lly a

bout

pro

ble

ms

and s

teps

take

n t

o

reso

lve

them

, an

d o

ther

saf

ety,

hea

lth

and e

nvi

ronm

ent

mat

ters

whic

h r

elat

e to

th

e pro

cess

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

132

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

3.5

M

ainta

in o

per

atio

nal

logs

for

info

rmat

ion

pas

sed o

nto

inco

min

g o

per

ato

rs

3.6

Rec

ord

and r

eport

dis

crep

anci

es in d

ata

or

info

rmation r

equired

by

oper

atio

nal

pro

cedure

s to

the

des

ignat

ed p

erso

n

3.7

Chec

k docu

men

tation is

legib

le a

nd c

lear,

an

d s

eek

confirm

atio

n fro

m t

he

des

ignat

ed p

erso

n if th

ere

are

doubts

or

dis

crep

anci

es

4.1

Res

olv

e in

stan

ces

wher

e in

form

atio

n is

mis

sing o

r uncl

ear,

as

an inco

min

g

oper

ator

and a

s an

outg

oin

g o

per

ator

4.2

Agre

e, w

ith t

he

des

ignat

ed p

erso

n,

resp

onsi

bili

ty f

or

pass

ing info

rmat

ion

about

oper

atio

nal

or

staf

fing s

ituat

ions

that

have

arise

n

4.3

Rep

ort

situat

ions

whic

h a

re o

uts

ide

the

resp

onsi

bili

ty o

f th

e jo

b r

ole

to t

he

des

ignat

ed p

erso

n

4

Res

olv

e pro

ble

ms

for

the

contr

ol of

was

te p

roce

ssin

g w

hic

h a

rise

during

the

exch

ange

of re

sponsi

bili

ty

4.4

Res

olv

e pro

ble

ms

within

ow

n a

rea

of

resp

onsi

bili

ty

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

133

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

5.1

D

escr

ibe

appro

priat

ely

oper

atio

nal

pro

cedure

s an

d w

hy

it is

import

ant

to

com

ply

with t

hem

5.2

D

eter

min

e how

to iden

tify

work

-rel

ated

haz

ards

and r

isks

5.3

D

escr

ibe

appro

priat

ely

the

oper

atio

nal

pro

cedure

s fo

r m

ainte

nan

ce o

f hea

lth a

nd

safe

ty a

nd e

nvi

ronm

enta

l per

mit

com

plia

nce

5.4

D

eter

min

e th

e re

sponsi

bili

ties

of both

the

inco

min

g a

nd o

utg

oin

g o

per

ators

for

pro

vidin

g,

under

stan

din

g a

nd c

larify

ing

info

rmat

ion

5.5

D

eter

min

e how

to p

rovi

de

data

and o

ther

in

form

atio

n e

ffec

tive

ly a

nd e

ffic

iently

5.6

D

eter

min

e how

, w

her

e, a

nd w

hen

to

reco

rd a

nd s

tore

dat

a a

nd info

rmat

ion

5.7

D

eter

min

e how

, an

d w

hen

, to

use

ver

bal

and w

ritt

en c

om

munic

atio

ns

effe

ctiv

ely

5

Under

stan

d t

he

regula

tions,

pro

cedure

s an

d r

equirem

ents

for

exch

angin

g r

esponsi

bili

ty f

or

contr

ol

of w

ast

e pro

cess

ing o

per

ations

5.8

D

eter

min

e th

e im

port

ance

of

pas

sing o

n

info

rmat

ion a

bout

pro

ble

ms

enco

unte

red

during t

he

pre

vious

per

iod,

cause

s, a

nd

step

s ta

ken t

o r

esolv

e th

em

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

134

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

5.9

D

eter

min

e pro

ble

ms

that

mig

ht

aris

e,

sym

pto

ms,

and s

teps

to t

ake

to d

eal w

ith

them

5.1

0

Det

erm

ine

the

expec

ted o

per

atio

nal

per

form

ance

of

the

trea

tmen

t pro

cess

5.1

1

Det

erm

ine

wher

e, a

nd h

ow

, to

acc

ess

accu

rate

and u

p-t

o-d

ate

reco

rds

of th

e tr

eatm

ent

oper

atio

n a

nd t

he

nee

d t

o k

eep

it m

ain

tain

ed a

nd c

urr

ent

5.1

2

Det

erm

ine

the

tim

ing o

f si

gnific

ant

stag

es

in t

he

pro

cess

5.1

3

Det

erm

ine

the

stat

us

of

stock

s of ra

w

was

te,

trea

tmen

t m

ate

rial

s, a

nd o

ther

nec

essi

ties

5.1

4

Det

erm

ine

the

pre

sent

hea

lth a

nd s

afe

ty

stat

us

of th

e tr

eatm

ent

oper

atio

n

6.1

Rec

ognis

e an

d a

ct w

hen

oth

ers

nee

d

support

6

Work

in a

man

ner

whic

h u

nder

pin

s ef

fect

ive

per

form

ance

6.2

Be

rece

ptive

to n

ew w

ays

of w

ork

ing

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


135

Unit 23: Contribute to the Provision of Customer Service in a Waste Environment


QCF level: 2

Credit value: 5






N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

136

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Exp

lain

the

rele

vant

org

anis

atio

nal

polic

ies

and p

roce

dure

s, in r

elation t

o t

he

pro

visi

on o

f cu

stom

er s

ervi

ces

in logis

tics

oper

atio

ns,

that

rel

ate

to:

–

H

ealth,

safe

ty a

nd s

ecurity

–

Pe

rsonal

pro

tect

ive

equip

men

t –

M

ainta

inin

g e

ffec

tive

cust

om

er

rela

tions

–

Pers

onal

appea

rance

and h

ygie

ne

–

Rep

ort

ing p

roce

dure

s and s

yste

ms

–

Rec

ord

ing info

rmat

ion

–

Confiden

tial

ity

–

Com

pla

ints

1.2

D

escr

ibe

diffe

rent

types

of

cust

om

ers

in

rela

tion t

o o

wn o

rgan

isat

ion

1.3

D

escr

ibe

the

import

ance

of

–

Prom

oting t

he

org

anis

atio

n’s

im

age

posi

tive

ly

–

Effec

tive

com

munic

ation

–

Good c

ust

om

er s

ervi

ce

1

Know

how

to c

ontr

ibute

to t

he

pro

visi

on o

f cu

stom

er s

ervi

ces

in

logis

tics

oper

atio

ns

1.4

Id

entify

the

serv

ices

ava

ilable

to

cust

om

ers

in o

wn o

rgan

isat

ion

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

137

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.5

D

escr

ibe

the

implic

atio

ns

of:

–

A n

egative

im

age

on y

our

org

aniz

atio

n

–

Poor

com

munic

atio

n

–

Poor

cust

om

er s

ervi

ce

1.6

D

escr

ibe:

–

O

wn r

ole

in d

ealin

g w

ith c

ust

om

er

com

pla

ints

and

–

The

limits

of

your

resp

onsi

bili

ty

1.7

Id

entify

who t

o r

eport

to w

hen

you a

re

unab

le t

o d

eal w

ith a

cust

om

er e

nquiry

or

reques

t

2.1

Fo

llow

all

org

anis

atio

nal

polic

ies

and

pro

cedure

s, in r

elat

ion t

o c

ontr

ibuting t

o

cust

om

er s

ervi

ces

that

rela

te t

o:

–

Hea

lth,

safe

ty a

nd s

ecurity

–

Pe

rsonal

pro

tect

ive

equip

men

t –

M

ainta

inin

g e

ffec

tive

cust

om

er

rela

tions

–

Pers

onal

appea

rance

and h

ygie

ne

–

Rep

ort

ing p

roce

dure

s and s

yste

ms

–

Rec

ord

ing info

rmat

ion

–

Confiden

tial

ity

–

Com

pla

ints

2

Be

able

to c

ontr

ibute

to t

he

pro

visi

on o

f cu

stom

er s

ervi

ces

in

logis

tics

oper

atio

ns

2.2

D

evel

op p

osi

tive

rel

ationsh

ips

with

cust

om

ers

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

138

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2.3

Ensu

re t

hat

ow

n p

erso

nal

appea

rance

and

hyg

iene

mee

t org

anis

atio

nal

polic

ies

and

stan

dar

ds

2.4

Com

munic

ate

effe

ctiv

ely

with c

ust

om

ers

2.5

Ensu

re t

hat

all in

form

atio

n a

vaila

ble

is

up-t

o-d

ate

and a

ccura

te

2.6

Id

entify

cust

om

er n

eeds

2.7

D

eal ef

fect

ivel

y w

ith c

ust

om

er e

nquirie

s

2.8

Ensu

re t

he

cust

om

er is

pro

mptly

info

rmed

of an

y act

ion t

hat

is

take

n

2.9

M

ainta

in c

ust

om

er c

onfiden

tial

ity

2.1

0

Updat

e cu

stom

er r

ecord

s ac

cura

tely

2.1

1

Rec

ord

cust

om

er e

nquirie

s an

d o

utc

om

es

accu

rate

ly u

sing t

he

org

anis

atio

n’s

pro

cedure

s and s

yste

ms

2.1

2

Dea

l w

ith c

ust

om

er c

om

pla

ints

effec

tive

ly

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


139

Unit 24: Support Customer Service Improvements


QCF level: 2

Credit value: 5



Please refer to the CfA Customer Service Assessment Strategy at www.cfa.uk.com. 1. Learners’ evidence should be collected when carrying out a real job,

whether paid or voluntary, and when dealing with real customers, whether internal or external to the organisation. However, for this Unit, evidence collected in a realistic working environment or a work placement is permissible. Simulation is not allowed for any performance evidence within this Unit. (Guidelines for a Realistic Working Environment can be found in the Assessment Strategy for Customer Service S/NVQs at Levels 1,2,3 and 4 – February 2010)

2. Learners may collect the evidence for the Unit through work in a private sector organisation, a not-for-profit organisation or a public services organisation.

3. Learners must provide evidence that shows they have done this over a sufficient period of time with different customers on different occasions for their assessor to be confident that they are competent.

4. Learners must provide evidence that they have: a contributed to improving customer service through their own efforts b contributed to improving customer service by working with others. 5. Learners’ evidence must cover two changes with which they have been

actively involved. In each case they must be able to identify the part they played in;

a linking customer feedback with the reasons for the change b implementing the change c gathering customer reactions to the change. 6. Learners’ evidence for each change must show how: a the change has improved customer service b their customers have reacted to the change. 7. Each change that is part of learners’ evidence must be significant enough

for a regular customer to notice that the services or products they are delivering are different or that the way they and their colleagues deliver the services or products is different.

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

140

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

gat

her

info

rmal

fee

dbac

k fr

om

thei

r cu

stom

ers

1.2

use

thei

r org

anis

ation’s

pro

cedure

s to

co

llect

fee

dbac

k fr

om

thei

r cu

stom

ers

1.3

use

the

info

rmat

ion f

rom

thei

r cu

stom

ers

to d

evel

op a

bet

ter

under

stan

din

g o

f th

eir

cust

om

er s

ervi

ce e

xper

ience

1.4

id

entify

ways

the

serv

ice

they

giv

e co

uld

be

impro

ved b

ase

d o

n info

rmat

ion t

hey

hav

e gat

her

ed

1

use

fee

dback

to iden

tify

pote

ntial

cu

stom

er s

ervi

ce im

pro

vem

ents

1.5

sh

are

thei

r id

eas

for

impro

ving c

ust

om

er

serv

ice

with c

olle

agues

2.1

id

entify

a p

oss

ible

chan

ge

that

could

be

mad

e to

im

pro

ve c

ust

om

er s

ervi

ce

2.2

pre

sent

thei

r id

ea f

or

impro

ving c

ust

om

er

serv

ice

to a

colle

ague

with t

he

appro

priat

e au

thority

to a

ppro

ve t

he

chan

ge

2.3

ca

rry

out

chan

ges

to c

ust

om

er s

ervi

ce

pro

cedure

s bas

ed o

n t

hei

r ow

n idea

or

pro

pose

d b

y th

eir

org

anis

atio

n

2.4

ke

ep t

hei

r cu

stom

ers

info

rmed

of ch

anges

to

cust

om

er s

ervi

ce

2

imple

men

t ch

anges

in c

ust

om

er

serv

ice

2.5

giv

e cu

stom

ers

a posi

tive

im

pre

ssio

n o

f ch

anges

that

hav

e bee

n m

ade

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

141

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2.6

w

ork

posi

tive

ly w

ith o

ther

s to

support

cu

stom

er s

ervi

ce c

hanges

3.1

dis

cuss

with o

ther

s how

chan

ges

to

cust

om

er s

ervi

ce a

re w

ork

ing

3

assi

st w

ith t

he

eval

uat

ion o

f ch

anges

in c

ust

om

er s

ervi

ce

3.2

w

ork

with o

ther

s to

iden

tify

any

neg

ative

ef

fect

s of

chan

ges

and h

ow

thes

e ca

n b

e av

oid

ed

4.1

ex

pla

in h

ow

cust

om

er e

xper

ience

is

influen

ced b

y th

e w

ay

serv

ice

is d

eliv

ered

4.2

id

entify

how

cust

om

er fee

dback

is

obta

ined

4.3

ex

pla

in h

ow

to w

ork

with o

ther

s to

id

entify

and s

upport

chan

ge

in t

he

way

serv

ice

is d

eliv

ered

4

know

how

to s

upport

cust

om

er

serv

ice

impro

vem

ents

4.4

des

crib

e w

hy

it is

import

ant

to g

ive

a posi

tive

im

pre

ssio

n t

o t

hei

r cu

stom

er

about

the

chan

ges

mad

e by

the

org

anis

atio

n e

ven if th

e le

arn

er d

isag

rees

w

ith t

hem

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


142


143

Unit 25: Control Maintenance and Other Engineering Operations


QCF level: 4

Credit value: 13






N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

144

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Confirm

the

mai

nte

nan

ce a

ctiv

itie

s th

at

are

required

to a

chie

ve m

ainte

nan

ce

requirem

ents

and u

se t

he

dat

a t

o d

raw

up t

he

most

suitable

seq

uen

ce a

nd t

imin

g

1.2

Sch

edule

the

tim

e an

d r

esourc

es

ava

ilable

for

under

taki

ng m

ainte

nan

ce

activi

ties

1.3

Pr

oduce

mai

nte

nan

ce s

ched

ule

s th

at a

re

capab

le o

f m

eeting a

ll re

leva

nt

mai

nte

nan

ce r

equirem

ents

, co

mply

with

legis

lation,

and m

eet

the

requirem

ents

of

exte

rnal bodie

s an

d e

quip

men

t m

anufa

cture

rs

1.4

Pr

oduce

contingen

cy p

lans

whic

h t

ake

acco

unt

of

pote

ntial

difficu

ltie

s

1.5

Spec

ify

clea

rly

and r

ecord

the

mai

nte

nan

ce s

ched

ule

in a

ccord

ance

with

org

anis

atio

nal

pro

cedure

s

1

Produce

mai

nte

nan

ce s

ched

ule

s

1.6

Im

ple

men

t pro

cedure

s to

ensu

re t

hat

tes

t ce

rtific

ates

and o

per

ato

r ce

rtific

ates

are

ke

pt

up-t

o-d

ate

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

145

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2.1

Com

munic

ate

the

main

tenan

ce s

ched

ule

s to

the

peo

ple

invo

lved

in im

ple

men

ting

them

and t

o o

ther

s w

ho w

ould

be

affe

cted

by

them

2.2

Pr

ovi

de

clea

r an

d a

ccura

te inst

ruct

ions

to

those

res

ponsi

ble

for

mai

nte

nance

and

oth

er e

ngin

eering a

ctiv

itie

s and c

hec

k th

ey u

nder

stan

d w

hat

is

required

2.3

Tak

e st

eps

to e

nsu

re t

hose

res

ponsi

ble

fo

r m

ainte

nan

ce a

nd o

ther

engin

eering

activi

ties

will

hav

e th

e nec

essa

ry

reso

urc

es a

vaila

ble

to c

arr

y out

work

to

the

required

sta

ndar

d

2.4

Rev

iew

reg

ula

rly

the

freq

uen

cy,

nat

ure

and c

ause

s of bre

akdow

ns

and u

se t

he

info

rmat

ion t

o r

esolv

e th

e pro

ble

ms

and

pre

vent

failu

res

2

Use

and c

om

munic

ate

dat

a a

nd

info

rmat

ion

2.5

M

ainta

in a

ccura

te a

nd u

p-t

o-d

ate

rec

ord

s

3.1

Chec

k th

e pro

cedure

s to

monitor

and

revi

ew t

he

qual

ity,

safe

ty a

nd

envi

ronm

enta

l im

pact

of m

ain

tenan

ce a

nd

oth

er e

ngin

eering a

ctiv

itie

s ar

e im

ple

men

ted c

orr

ectly

3

Monitor

mai

nte

nan

ce a

nd o

ther

en

gin

eering o

per

atio

ns

3.2

Tak

e st

eps

imm

edia

tely

to r

ectify

any

dev

iations

from

contr

actu

al o

r le

gal

re

quirem

ents

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

146

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

3.3

Ensu

re t

he

imple

men

tation o

f m

ainte

nan

ce a

nd o

ther

engin

eering

activi

ties

com

ply

with a

ll re

leva

nt

regula

tions

and g

uid

elin

es

3.4

Ensu

re o

per

ativ

es o

n s

ite

imple

men

t an

d

mai

nta

in t

he

agre

ed s

yste

ms

to r

ecord

fa

ults

and initia

te r

epai

rs

3.5

Be

pro

-act

ive

in t

aki

ng m

easu

res

to

pre

vent

pote

ntial

bre

akdow

ns

from

occ

urr

ing

4.1

D

escr

ibe

appro

priat

ely

the

rele

vant

legis

lation,

regula

tions

and c

odes

of

pra

ctic

e ap

plic

able

to s

afet

y, h

ealth a

nd

the

envi

ronm

ent

4.2

D

escr

ibe

appro

priat

ely

wast

e m

anag

emen

t le

gis

lation a

nd g

uid

ance

th

at is

applic

able

to w

aste

man

agem

ent

site

s

4.3

D

escr

ibe

appro

pri

atel

y th

e ty

pes

of

per

sonal

pro

tect

ive

equip

men

t (P

PE)

required

for

diffe

rent

types

of w

aste

and

the

pro

cedure

s fo

r ca

re,

mai

nte

nan

ce a

nd

use

of

this

equip

men

t

4

Under

stan

d t

he

under

pin

nin

g

regula

tions,

pro

cedure

s an

d

requirem

ents

for

manag

ing w

ast

e oper

atio

ns

4.4

D

escr

ibe

appro

priat

ely

the

regula

tory

re

quirem

ents

and c

om

pan

y pro

cedure

s fo

r dea

ling w

ith u

nau

thorise

d w

aste

s

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

147

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

4.5

D

escr

ibe

appro

pri

atel

y th

e org

anis

atio

nal

en

viro

nm

enta

l polic

y an

d p

roce

dure

s ap

plic

able

to t

he

site

4.6

D

escr

ibe

appro

pri

atel

y ri

sk a

nal

ysis

to

min

imis

e haz

ards

to p

erso

nnel

and t

he

envi

ronm

ent

for

the

whole

work

pla

ce

4.7

D

escr

ibe

appro

priat

ely

the

pro

cedure

s fo

r th

e pro

per

man

agem

ent

contr

ol of w

ork

ac

tivi

ties

on t

he

site

5.1

D

escr

ibe

appro

pri

atel

y:

5.2

Rel

evan

t le

gis

lation,

Reg

ula

tions,

Codes

of

Pract

ice

and g

uid

elin

es a

pplic

able

to

mai

nte

nan

ce a

nd o

ther

engin

eering

activi

ties

5.3

The

mai

nte

nan

ce a

ctiv

itie

s re

quired

for

the

pla

nt,

sys

tem

s, e

quip

men

t, v

ehic

les,

build

ings

and s

truct

ure

s fo

r w

hic

h t

hey

ar

e re

sponsi

ble

5.4

The

requirem

ents

for

statu

tory

tes

ting o

f eq

uip

men

t an

d o

per

ato

r ce

rtific

ates

5.5

O

rgan

isat

ional

pro

cedure

s an

d leg

al

requirem

ents

for

envi

ronm

enta

l pro

tect

ion a

nd s

afe

work

ing p

ract

ices

5

Under

stan

d t

he

spec

ific

reg

ula

tion

pro

cedure

s an

d r

equirem

ents

for

contr

olli

ng m

ainte

nance

and o

ther

en

gin

eering o

per

atio

ns

5.6

O

rgan

isat

ional

or

site

pro

cedure

s an

d

requirem

ents

for

report

ing fau

lts

and

initia

ting r

epai

rs

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

148

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

5.7

O

rgan

isat

ional

pro

cedure

s fo

r im

ple

men

tation,

contr

ol an

d c

om

ple

tion

of

contr

acts

5.8

The

reco

rdin

g s

yste

ms

use

d f

or

mai

nte

nan

ce s

ched

ule

s an

d r

ecord

s,

per

mits

to w

ork

and o

ther

contr

act

info

rmat

ion

5.9

H

andlin

g p

roce

dure

s D

eter

min

e:

5.1

0

The

tim

e and r

esourc

es n

eeded

for

the

required

main

tenance

act

ivitie

s

5.1

1

The

fact

ors

to b

e ta

ken into

acc

ount

when

sc

hed

ulin

g m

ainte

nance

act

ivitie

s,

incl

udin

g a

ny

insu

rance

com

pan

y re

quirem

ents

5.1

2

What

difficu

ltie

s m

ight

occ

ur

when

im

ple

men

ting m

ain

tenan

ce a

ctiv

itie

s an

d

what

should

be

incl

uded

in c

ontingen

cy

pla

ns

5.1

3

The

import

ance

of

chec

king p

eople

’s

under

stan

din

g o

f in

stru

ctio

ns

and h

ow

to

do t

his

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

149

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

5.1

4

The

tech

nic

al s

kills

nee

ded

for

the

mai

nte

nan

ce a

nd e

ngin

eering a

ctiv

itie

s ca

rrie

d o

ut

on t

hei

r si

te,

how

to c

hec

k th

at t

he

peo

ple

invo

lved

hav

e th

e re

quired

ski

lls a

nd w

hat

to d

o in r

esponse

to

a p

erce

ived

ski

lls d

efic

it

5.1

5

The

syst

em for

allo

cating c

ontr

acts

and

per

mits

to w

ork

and t

hei

r ro

le a

nd

resp

onsi

bili

ty in r

elat

ion t

o t

hes

e

5.1

6

The

term

s an

d c

onditio

ns

of

contr

acts

for

whic

h t

hey

are

res

ponsi

ble

, in

cludin

g a

ny

insu

rance

polic

y co

nditio

ns

regar

din

g

contr

act

work

5.1

7

The

qual

ity

ass

ura

nce

sys

tem

s th

at a

re

bei

ng u

sed for

the

mai

nte

nan

ce a

nd o

ther

en

gin

eering a

ctiv

itie

s

5.1

8

The

import

ance

of

enfo

rcin

g p

roce

dure

s fo

r qual

ity,

safe

ty a

nd e

nvi

ronm

enta

l pro

tect

ion a

nd t

he

actions

to t

ake

in

resp

onse

to d

evia

tions

from

thes

e

5.1

9

The

fact

ors

that

incr

ease

the

likel

ihood o

f bre

akdow

ns

and a

ctio

n t

o t

ake

to p

reve

nt

or

reduce

thes

e, incl

udin

g t

he

rela

tionsh

ip

bet

wee

n b

reak

dow

ns

and p

lanned

m

ainte

nan

ce

5.2

0

Han

dlin

g im

plic

atio

ns

of re

cycl

able

m

ater

ials

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

150

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

6.1

Be

asse

rtiv

e in

mak

ing d

ecis

ions

6.2

Pu

rsue

acc

ounta

bili

ty o

f st

aff

for

del

egate

d r

esponsi

bili

ties

6

Work

in a

man

ner

whic

h u

nder

pin

s ef

fect

ive

per

form

ance

6.3

Ref

lect

critica

lly o

n p

erso

nal

achie

vem

ents

to info

rm futu

re a

ctio

ns

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


151

Unit 26: Manage the Transfer of Outputs and Disposal of Residues from Remediation of Contaminated Land


QCF level: 3

Credit value: 8






N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

152

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Im

ple

men

t sy

stem

s and p

roce

dure

s fo

r th

e tr

ansf

er a

nd t

ransp

ort

of outp

uts

and

the

dis

posa

l of re

sidues

fro

m r

emed

iation

of

conta

min

ated

lan

d in a

ccord

ance

with

legis

lative

and o

rgan

isat

ional

re

quirem

ents

1.2

M

ake

arra

ngem

ents

for

an a

deq

uat

e su

pply

of

mat

eria

ls,

equip

men

t an

d

info

rmat

ion n

eeded

to c

arr

y out

the

load

ing a

nd t

ransp

ort

on o

r fr

om

the

site

1.3

Im

ple

men

t an

d o

per

ate

hea

lth,

safe

ty

and e

nvi

ronm

enta

l risk

ass

essm

ent

pro

cess

es t

o e

nab

le r

eport

ing s

yste

ms

to

oper

ate

effe

ctiv

ely

1.4

M

ake

arra

ngem

ents

for

the

safe

loadin

g

of th

e outp

uts

and r

esid

ues

fro

m t

he

rem

edia

tion p

roce

sses

1.5

Im

ple

men

t pro

cedure

s an

d c

ontr

ols

for

the

safe

pla

cem

ent

of re

med

iate

d o

utp

uts

th

at a

re t

o r

emain

on t

he

site

1

Man

age

the

tran

sfer

of outp

uts

and

the

dis

posa

l of re

sidues

fro

m

rem

edia

tion o

f co

nta

min

ated

land

1.6

M

ainta

in t

he

qual

ity

of th

e org

anis

atio

n’s

w

ork

by

ensu

ring t

hat

all

pro

cedure

s an

d

was

te t

ransf

er a

nd d

isposa

l pro

cess

es a

re

adher

ed t

o

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

153

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2.1

Im

ple

men

t an

d m

ainta

in r

ecord

ing a

nd

info

rmat

ion s

yste

ms

for

the

transf

er a

nd

tran

sport

of outp

uts

and d

isposa

l of

resi

dues

fro

m r

emed

iation p

roce

sses

ca

rrie

d o

ut

at t

he

site

2.2

Ensu

re t

hat

site

s to

whic

h o

utp

uts

and

resi

dues

are

to b

e tr

ansf

erre

d c

om

ply

w

ith a

ll le

gis

lative

req

uirem

ents

2.3

In

form

site

per

sonnel

of

the

risk

s as

soci

ate

d w

ith h

andlin

g h

aza

rdous

mat

eria

ls t

hat

are

req

uired

to b

e se

nt

off

si

te for

dis

posa

l

2.4

Ensu

re t

he

pro

gra

mm

e of w

ork

, an

d

oper

atio

nal in

stru

ctio

ns,

rel

atin

g t

o t

he

tran

sfer

and t

ransp

ort

oper

atio

ns

conta

in

the

info

rmat

ion n

eeded

for

site

per

sonnel

to

car

ry o

ut

the

pro

cess

es in lin

e w

ith

org

anis

atio

nal

pro

cedure

s

2.5

Com

munic

ate

the

pro

gra

mm

e of

work

an

d o

per

atio

nal

inst

ruct

ions

to a

ll si

te

per

sonnel

in w

ays

whic

h s

uit t

he

types

of

info

rmat

ion b

eing g

iven

2.6

Ensu

re t

ransp

ort

docu

men

tation for

mat

eria

ls lea

ving t

he

site

is

com

ple

ted

accu

rate

ly

2

Use

and c

om

munic

ate

dat

a a

nd

info

rmat

ion t

o e

nab

le c

om

plia

nce

w

ith leg

isla

tive

and o

rgan

isat

ional

re

quirem

ents

2.7

M

ainta

in a

ccura

te r

ecord

s of

outp

uts

and

resi

dues

lea

ving t

he

site

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

154

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2.8

M

ainta

in a

ccura

te r

ecord

s of

outp

uts

re

mai

nin

g o

n t

he

site

, to

get

her

with t

hei

r lo

cation

2.9

Advi

se c

olle

agues

and m

anag

ers

about

acci

den

ts,

inci

den

ts,

inte

rruptions

to w

ork

an

d a

ny

situ

atio

ns

that

req

uire

thei

r at

tention

2.1

0

Mai

nta

in r

ecord

s of

trai

nin

g for

all st

aff

emplo

yed o

n t

ransf

er a

nd t

ransp

ort

oper

atio

ns

on t

he

site

3.1

Ensu

re s

yste

ms

are

in p

lace

to r

ectify

st

aff

short

ages

, eq

uip

men

t an

d t

ransp

ort

def

icie

nci

es,

and e

xter

nal

cau

ses

that

pre

vent

the

tran

sfer

, tr

ansp

ort

or

dis

posa

l of w

ast

es

3.2

Fo

rmula

te p

roce

dure

s fo

r dea

ling w

ith

spill

ages

on s

ite

and e

nsu

re t

hat

staf

f under

stan

d a

nd f

ollo

w t

he

pre

scribed

pro

cedure

s

3.3

M

ake

arra

ngem

ents

for

alte

rnative

tr

ansp

ort

and r

ecip

ients

for

outp

uts

and

resi

dues

when

exi

stin

g a

rran

gem

ents

are

unav

aila

ble

3

Res

olv

e pro

ble

ms

whic

h a

rise

fro

m

the

tran

sfer

of outp

uts

and t

he

dis

posa

l of re

sidues

fro

m

rem

edia

tion o

f co

nta

min

ated

land

3.4

See

k ex

per

t ad

vice

to r

esolv

e si

tuat

ions

whic

h a

re o

uts

ide

the

resp

onsi

bili

ty o

f th

e jo

b r

ole

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

155

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

4.1

D

escr

ibe

appro

priat

ely

the

rele

vant

legis

lation,

regula

tions

and c

odes

of

pra

ctic

e ap

plic

able

to s

afet

y, h

ealth a

nd

the

envi

ronm

ent

4.2

D

escr

ibe

appro

priat

ely

wast

e m

anag

emen

t le

gis

lation a

nd g

uid

ance

th

at is

applic

able

to w

aste

man

agem

ent

site

s

4.3

D

escr

ibe

appro

pri

atel

y th

e ty

pes

of

per

sonal

pro

tect

ive

equip

men

t (P

PE)

required

for

diffe

rent

types

of w

aste

and

the

pro

cedure

s fo

r ca

re,

mai

nte

nan

ce a

nd

use

of

this

equip

men

t

4.4

D

escr

ibe

appro

priat

ely

the

regula

tory

re

quirem

ents

and c

om

pan

y pro

cedure

s fo

r dea

ling w

ith u

nau

thorise

d w

aste

s

4.5

D

escr

ibe

appro

pri

atel

y th

e org

anis

atio

nal

en

viro

nm

enta

l polic

y an

d p

roce

dure

s ap

plic

able

to t

he

site

4.6

D

escr

ibe

appro

pri

atel

y ri

sk a

nal

ysis

to

min

imis

e haz

ards

to p

erso

nnel

and t

he

envi

ronm

ent

for

the

whole

work

pla

ce

4

Under

stan

d t

he

under

pin

nin

g

regula

tions,

pro

cedure

s an

d

requirem

ents

for

manag

ing w

ast

e oper

atio

ns

4.7

D

escr

ibe

appro

priat

ely

the

pro

cedure

s fo

r th

e pro

per

man

agem

ent

contr

ol of w

ork

ac

tivi

ties

on t

he

site

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

156

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

5.1

D

escr

ibe

appro

pri

atel

y:

5.2

The

org

anis

atio

nal

pro

cedure

s fo

r th

e m

anag

emen

t of per

sonnel

and w

ork

ac

tivi

ties

5.3

The

spec

ific

leg

isla

tive

req

uirem

ents

and

guid

ance

applic

able

to t

he

tran

sfer

and

tran

sport

of w

ast

e fr

om

the

site

5.4

Pl

annin

g p

erm

issi

on a

nd t

he

org

anis

atio

n’s

work

ing p

lan for

the

site

5.5

The

qual

ity

insp

ection a

nd iden

tifica

tion

pro

cedure

s an

d t

he

han

dlin

g

requirem

ents

for

the

types

of

mat

eria

ls

rem

edia

ted a

t th

e si

te

5.6

The

oper

atin

g p

roce

dure

s fo

r al

l m

achin

ery,

pla

nt

and e

quip

men

t use

d o

n

the

site

for

load

ing r

emed

iation m

ater

ials

an

d r

esid

ues

5.7

Contr

ol th

e su

bst

ance

s H

azard

ous

to

Hea

lth (

CO

SH

H)

asse

ssm

ent

data

for

all

haz

ardous

subst

ance

s re

ceiv

ed a

nd u

sed

on y

our

site

5

Under

stan

d t

he

spec

ific

reg

ula

tion

pro

cedure

s an

d r

equirem

ents

for

the

tran

sfer

of

outp

uts

and d

isposa

l of re

sidues

fro

m r

emed

iation o

f co

nta

min

ated

lan

d

5.8

The

onsi

te p

roce

dure

s fo

r th

e m

anag

emen

t of

stora

ge

of th

e outp

uts

an

d r

esid

ues

fro

m r

emed

iation p

roce

sses

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

157

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

5.9

The

reco

rds

required

by

legis

lation a

nd b

y co

mpan

y pro

cedure

s in

rel

ation t

o t

he

tran

sfer

and t

ransp

ort

of re

med

iate

d

mat

eria

ls a

nd r

esid

ues

5.1

0

The

reco

rds

required

by

legis

lation a

nd b

y co

mpan

y pro

cedure

s in

rel

ation t

o t

he

pla

cem

ent

of re

med

iate

d m

ater

ials

on t

he

site

5.1

1

The

pro

cedure

s fo

r dea

ling w

ith s

pill

ages

5.1

2

The

org

anis

atio

nal

pro

cedure

s fo

r tr

ansp

ort

oper

atio

ns

and t

he

supply

and

use

of

the

tran

sport

res

ourc

es r

equired

5.1

3

Reg

ula

tions

applic

able

to t

he

tran

sport

of

haz

ardous

subst

ance

s on p

ublic

road

s.

5.1

4

The

pro

cedure

s an

d d

ocu

men

tation

required

for

the

tran

sport

of w

ast

e to

co

mply

with leg

isla

tive

req

uirem

ents

and

guid

ance

5.1

5

The

pro

cedure

s fo

r dea

ling w

ith r

esid

ues

, out

of

spec

ific

atio

n r

emed

iate

d m

ater

ials

an

d a

ny

oth

er r

ejec

ts fro

m t

he

pro

cess

D

eter

min

e:

5.1

6

The

range

and n

ature

of oper

atio

nal

outp

uts

and r

esid

ues

pro

duce

d f

rom

the

rem

edia

tion o

f co

nta

min

ated

land

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

158

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

5.1

7

The

stora

ge

and h

andlin

g im

plic

atio

ns

for

the

rem

edia

ted m

ater

ial ty

pes

pro

duce

d

on t

he

site

5.1

8

The

types

, fu

nct

ions

and lim

itations

of

mat

eria

ls h

andlin

g e

quip

men

t av

aila

ble

fo

r use

on t

he

site

5.1

9

The

lifting a

nd h

andlin

g t

echniq

ues

that

ar

e su

itab

le for

the

rem

edia

ted m

ater

ials

an

d r

esid

ues

that

are

bei

ng t

ransp

ort

ed

on o

r fr

om

the

site

5.2

0

How

to u

se r

isk

asse

ssm

ent

and t

he

iden

tifica

tion o

f pote

ntial

work

-rel

ated

haz

ards

and d

ifficu

ltie

s

5.2

1

The

pote

ntial

haza

rds

to s

afet

y, h

ealth

and t

he

envi

ronm

ent

aris

ing f

rom

the

load

ing a

nd t

ransp

ort

of re

med

iate

d

mat

eria

ls a

nd r

esid

ues

5.2

2

How

to inte

rpre

t pro

cess

docu

men

tation

and v

erify

that

the

info

rmation is

acc

ura

te

and r

elat

es t

o t

he

rem

edia

ted m

ater

ials

an

d r

esid

ues

5.2

3

How

to c

om

munic

ate

oper

atio

nal

in

stru

ctio

ns

ora

lly a

nd in w

riting

5.2

4

The

import

ance

of

ensu

ring p

eople

’s

under

stan

din

g o

f oper

atio

nal in

stru

ctio

ns

and h

ow

to d

o t

his

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

159

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

6.1

Enco

ura

ge

oth

ers

to d

evel

op t

hem

selv

es

6.2

Apply

inte

grity

, fa

irnes

s &

consi

sten

cy in

dec

isio

n m

akin

g

6

Work

in a

man

ner

whic

h u

nder

pin

s ef

fect

ive

per

form

ance

6.3

U

se d

iffe

rent

leader

ship

sty

les

dep

endin

g

on indiv

idual

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


160


161

Unit 27: Manage and Maintain Effective Systems for Responding to Emergencies


QCF level: 4

Credit value: 19






N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

162

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Id

entify

pote

ntial

em

ergen

cy s

ituat

ions

for

all ac

tivi

ties

dea

ling w

ith w

ast

e an

d

reso

urc

es w

ithin

thei

r ar

ea o

f re

sponsi

bili

ty

1.2

Rev

iew

em

ergen

cy s

yste

ms

and

pro

cedure

s to

pro

vide

effe

ctiv

e re

sponse

s to

em

ergen

cies

that

may

arise

during

was

te a

nd r

esourc

es h

andlin

g,

colle

ctio

n,

tran

sport

, tr

ansf

er o

r tr

eatm

ent

pro

cess

es

1.3

D

evis

e an

d im

ple

men

t new

sys

tem

s an

d

pro

cedure

s if t

hey

do n

ot

exis

t

1.4

Est

ablis

h p

reve

nta

tive

insp

ection a

nd

mai

nte

nan

ce p

rogra

mm

es for

emer

gen

cy

equip

men

t so

that

it

is a

vaila

ble

and

serv

icea

ble

at

all tim

es

1.5

M

ake

pro

visi

on for

pra

ctic

es a

nd d

rills

to

be

carr

ied o

ut

within

norm

al w

ork

oper

atio

ns

and r

ecord

all

such

pra

ctic

es

and d

rills

in a

ccord

ance

with leg

isla

tive

an

d o

rgan

isat

ional

req

uirem

ents

1

Imple

men

t em

ergen

cy p

lans

and

pro

cedure

s

1.6

In

troduce

and e

stab

lish m

echan

ism

s fo

r co

mm

unic

atin

g e

mer

gen

cy p

lans

and

pro

cedure

s to

peo

ple

conce

rned

in w

ays

that

suit t

he

types

of

info

rmat

ion b

eing

giv

en

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

163

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.7

Car

ry o

ut

trai

nin

g p

rogra

mm

es t

o m

eet

report

ing r

equirem

ents

for

inci

den

ts a

nd

acci

den

ts

1.8

Im

ple

men

t in

ciden

t and a

ccid

ent

report

ing p

roce

dure

s fo

r al

l ac

tivi

ties

in

the

work

pla

ce

2.1

O

bta

in fee

dbac

k fr

om

all

per

sonnel

par

tici

pat

ing in p

ract

ises

of em

ergen

cy

drills

and u

se t

he

feed

bac

k to

im

pro

ve

pro

cedure

s an

d p

ract

ices

for

emer

gen

cy

situ

atio

ns

2.2

Car

ry o

ut

revi

ews

of

esta

blis

hed

em

ergen

cy p

roce

dure

s, a

nd t

he

equip

men

t an

d r

esourc

es n

eeded

for

the

pro

cedure

s

2.3

Arr

ange

for

any

def

icie

nci

es iden

tified

th

rough r

evie

ws,

pra

ctic

es,

and d

rills

and

imple

men

t pla

ns

to r

esolv

e th

e def

icie

ncy

in

acc

ord

ance

with leg

isla

tive

and

org

anis

atio

nal

req

uirem

ents

2

Mai

nta

in e

ffec

tive

res

ponse

to

emer

gen

cies

thro

ugh t

he

use

of

pro

cedure

s and d

rills

2.4

Eva

luat

e in

ciden

t an

d a

ccid

ent

report

s an

d m

ake

im

pro

vem

ents

to t

he

emer

gen

cy p

lan a

nd its

pro

cedure

s to

re

duce

or

elim

inat

e th

e risk

s fr

om

the

haz

ards

iden

tified

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

164

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2.5

Advi

se c

olle

agues

and m

anag

ers

about

acci

den

ts,

inci

den

ts,

inte

rruptions

to w

ork

or

any

situ

atio

ns

that

req

uire

thei

r at

tention

2.6

M

ainta

in a

rec

ord

of

trai

nin

g in a

ccid

ent

and e

mer

gen

cy p

roce

dure

s fo

r all

staf

f em

plo

yed

3.1

D

escr

ibe

appro

priat

ely

the

rele

vant

legis

lation,

regula

tions

and c

odes

of

pra

ctic

e ap

plic

able

to s

afet

y, h

ealth a

nd

the

envi

ronm

ent

3.2

D

escr

ibe

appro

priat

ely

wast

e m

anag

emen

t le

gis

lation a

nd g

uid

ance

th

at is

applic

able

to w

aste

man

agem

ent

site

s

3.3

D

escr

ibe

appro

pri

atel

y th

e ty

pes

of

per

sonal

pro

tect

ive

equip

men

t (P

PE)

required

for

diffe

rent

types

of w

aste

and

the

pro

cedure

s fo

r ca

re,

mai

nte

nan

ce a

nd

use

of

this

equip

men

t

3.4

D

escr

ibe

appro

priat

ely

the

regula

tory

re

quirem

ents

and c

om

pan

y pro

cedure

s fo

r dea

ling w

ith u

nau

thorise

d w

aste

s

3

Under

stan

d t

he

under

pin

nin

g

regula

tions,

pro

cedure

s an

d

requirem

ents

for

manag

ing w

ast

e oper

atio

ns

3.5

D

escr

ibe

appro

pri

atel

y th

e org

anis

atio

nal

en

viro

nm

enta

l polic

y an

d p

roce

dure

s ap

plic

able

to t

he

site

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

165

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

3.6

D

escr

ibe

appro

pri

atel

y ri

sk a

nal

ysis

to

min

imis

e haz

ards

to p

erso

nnel

and t

he

envi

ronm

ent

for

the

whole

work

pla

ce

3.7

D

escr

ibe

appro

priat

ely

the

pro

cedure

s fo

r th

e pro

per

man

agem

ent

contr

ol of w

ork

ac

tivi

ties

on t

he

site

4.1

D

escr

ibe

appro

pri

atel

y:

4.2

H

ealth a

nd s

afe

ty r

equirem

ents

and

emer

gen

cy p

roce

dure

s

4.3

The

pro

cedure

s re

quired

in o

rder

to load

, unlo

ad a

nd h

andle

diffe

rent

types

of

was

te

4.4

Rev

iew

ing,

org

anis

ing a

nd r

esourc

ing

emer

gen

cy o

per

ations

4.5

Rec

ord

kee

pin

g a

nd t

he

types

of data

re

quired

for

monitoring p

urp

ose

s

4.6

The

org

anis

atio

n’s

obje

ctiv

es r

elat

ing t

o

envi

ronm

enta

l pro

tect

ion,

hea

lth a

nd

safe

ty,

pro

fita

bili

ty,

oper

atio

nal

outc

om

es

and q

ual

ity

stan

dar

ds

4.7

The

org

anis

atio

n’s

obje

ctiv

es a

nd

priori

ties

for

the

pro

visi

on o

f a

was

te a

nd

reso

urc

e m

anag

emen

t se

rvic

e

4

Under

stan

d t

he

spec

ific

reg

ula

tion

pro

cedure

s an

d r

equirem

ents

for

man

agin

g a

nd m

ain

tain

ing e

ffec

tive

sy

stem

s fo

r re

spondin

g t

o

emer

gen

cies

4.8

The

org

anis

atio

nal

pro

cedure

s fo

r th

e pro

per

manag

emen

t co

ntr

ol of

work

ac

tivi

ties

on c

ust

om

ers

site

s

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

166

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

4.9

The

reco

rds

required

by

legis

lation a

nd b

y org

anis

atio

nal

pro

cedure

s in

rel

atio

n t

o

the

serv

ices

pro

vided

4.1

0

The

spec

ific

leg

isla

tive

req

uirem

ents

and

guid

ance

applic

able

to t

he

site

and for

colle

ctio

n a

nd t

ransp

ort

of w

ast

e

4.1

1

The

reco

rds

required

by

legis

lation a

nd b

y co

mpan

y pro

cedure

s in

rel

ation t

o t

he

activi

ties

car

ried

out

to p

rovi

de

the

serv

ice

4.1

2

The

pro

cedure

s fo

r dea

ling w

ith s

pill

ages

4.1

3

The

Contr

ol of

Subst

ance

s H

azar

dous

to

Hea

lth (

CO

SH

H)

asse

ssm

ent

data

for

all

haz

ardous

subst

ance

s re

ceiv

ed,

han

dle

d

and u

sed w

hen

pro

vidin

g t

he

serv

ice

Det

erm

ine:

4.1

4

The

import

ance

of

cust

om

er a

nd

work

pla

ce f

eedback

and h

ow

to r

espond

4.1

5

How

to e

valu

ate

feed

bac

k in

ter

ms

of

impac

t on o

per

atio

ns

4.1

6

The

import

ance

of

monitori

ng

imple

men

tation o

f a

serv

ice

to a

cu

stom

er a

nd h

ow

to d

eal w

ith p

roble

ms

aris

ing d

uring im

ple

men

tation

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

167

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

4.1

7

The

diffe

rent

types

of

was

te a

nd

mat

eria

ls t

hat

could

be

han

dle

d b

y th

e se

rvic

e pro

vided

4.1

8

How

to c

om

ple

te a

ll re

leva

nt

pap

erw

ork

4.1

9

The

tech

nic

al s

kills

nee

ded

for

the

serv

ices

pro

vided

4.2

0

How

to e

nsu

re t

hat

rel

evan

t st

aff h

as

the

required

ski

lls t

o p

rovi

de

a se

rvic

e an

d

what

to d

o in r

esponse

to a

per

ceiv

ed

skill

s def

icit

4.2

1

The

stora

ge

and h

andlin

g im

plic

atio

ns

for

the

wast

e ty

pes

han

dle

d w

hen

pro

vidin

g

a se

rvic

e

4.2

2

The

types

, fu

nct

ions

and lim

itations

of

was

te h

andlin

g e

quip

men

t ava

ilable

for

use

on t

he

serv

ice

4.2

3

How

to u

se r

isk

asse

ssm

ent

and t

he

iden

tifica

tion o

f pote

ntial

work

-rel

ated

haz

ards

and d

ifficu

ltie

s

4.2

4

The

pote

ntial

haza

rds

to s

afet

y, h

ealth

and t

he

envi

ronm

ent

aris

ing f

rom

the

activi

ties

car

ried

out

to p

rovi

de

the

serv

ice

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

168

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

5.1

Enco

ura

ge

oth

ers

to d

evel

op t

hem

selv

es

5.2

Apply

inte

grity

, fa

irnes

s &

consi

sten

cy in

dec

isio

n m

akin

g

5

Work

in a

man

ner

whic

h u

nder

pin

s ef

fect

ive

per

form

ance

5.3

U

se d

iffe

rent

leader

ship

sty

les

dep

endin

g

on indiv

idual

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


169

Unit 28: Manage Customer Care Programs to Improve Waste Management Services

Unit reference number: R/602/1433

QCF level: 3

Credit value: 9






N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

170

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

In

itia

te c

ust

om

er’s

fee

dbac

k sy

stem

s fo

r th

e se

rvic

es p

rovi

ded

1.2

M

ainta

in p

roce

dure

s to

ack

now

ledge

and

reco

rd c

ust

om

ers’

per

ceptions

of

pro

ble

ms

and p

rais

e fo

r good s

ervi

ce

1.3

In

itia

te p

roce

dure

s to

anal

yse

all

feed

back

that

is

rece

ived

and r

ecord

re

com

men

dat

ions

from

cust

om

ers

1.4

Res

pond t

o n

egat

ive

cust

om

er f

eedback

an

d initia

te r

emed

ial ac

tion

1.5

Eva

luat

e fe

edbac

k fo

r its

import

ance

and

impac

t on o

per

atio

ns

and c

onsu

lt w

ith

oper

atio

nal ex

per

ts t

o form

ula

te p

oss

ible

im

pro

vem

ents

1.6

Im

ple

men

t pro

cedure

s to

make

re

com

men

dat

ions

for

impro

vem

ents

to b

e co

mm

unic

ated

to k

ey s

take

hold

ers

for

com

men

t

1.7

D

evel

op k

ey p

erfo

rman

ce indic

ators

and

use

them

to m

onitor

tren

ds

and

per

form

ance

base

d o

n c

ust

om

er fee

dback

1

Obta

in a

nd a

nal

yse

feed

bac

k fr

om

cu

stom

ers

on w

aste

and r

esourc

e m

anag

emen

t se

rvic

es

1.8

M

ake

regula

r co

nta

ct w

ith c

ust

om

ers

to

revi

ew t

hei

r busi

nes

s nee

ds

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

171

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2.1

Ensu

re a

nd c

onfirm

that

re

com

men

dat

ions

for

impro

vem

ent

mee

t cu

stom

er r

equirem

ents

iden

tified

by

the

anal

ysis

of

cust

om

er f

eedback

2.2

Consu

lt w

ith k

ey s

take

hold

ers

on initia

l re

com

men

dat

ions

and t

ake

into

acc

ount

thei

r co

mm

ents

2.3

Cre

ate

and just

ify

det

aile

d p

roposa

ls f

rom

in

itia

l re

com

men

dat

ions

follo

win

g

consu

ltat

ion w

ith s

take

hold

ers

2

Mak

e re

com

men

dat

ions

to im

pro

ve

serv

ices

to c

ust

om

ers

2.4

Pr

esen

t pro

posa

ls for

impro

vem

ents

, w

ith

support

ing info

rmat

ion,

to s

take

hold

ers

with t

he

corr

ect

leve

l of au

thority

to

imple

men

t th

e re

com

men

dat

ions

3.1

Com

munic

ate

cust

om

er f

eedbac

k in

form

atio

n a

ccura

tely

to t

he

serv

ice

del

iver

y org

anis

atio

n

3.2

Com

ply

with o

rgan

isat

ional

pro

cedure

s to

en

han

ce o

r m

ainta

in t

he

org

anis

atio

ns

qual

ity

standar

ds

3.3

Ensu

re t

hat

all docu

men

tation a

nd

com

munic

atio

n c

om

ply

with leg

isla

tion o

n

dat

a pro

tect

ion

3

Use

and c

om

munic

ate

dat

a a

nd

info

rmat

ion

3.4

M

ainta

in r

ecord

s of

dis

closu

res

of

vest

ed

inte

rest

res

ultin

g f

rom

the

cust

om

er c

are

pro

gra

mm

e

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

172

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

4.1

Tak

e st

eps

to r

ectify

any

failu

re t

o c

om

ply

w

ith leg

isla

tive

req

uirem

ents

4.2

In

itia

te r

emed

ial act

ion for

any

failu

re t

o

com

ply

with t

he

det

ail of th

e se

rvic

e ag

reem

ent

4.3

Ref

er a

ny

issu

es t

hat

are

not

in t

he

rem

it

or

resp

onsi

bili

ty o

f th

e jo

b r

ole

to s

taff

with t

he

corr

ect

leve

l of au

thority

4.4

Rep

ort

cust

om

er c

om

pla

ints

of

unsa

fe o

r unsa

tisf

acto

ry b

ehav

iour

by

org

anis

atio

nal

rep

rese

nta

tive

s w

hen

ca

rryi

ng o

ut

the

serv

ice

to t

he

appro

priat

e m

anag

er

4.5

Arr

ange

for

cust

om

ers

to b

e notified

if

oper

atio

nal pro

ble

ms

affe

ct t

he

serv

ice

del

iver

y

4

Res

olv

e pro

ble

ms

whic

h a

rise

fro

m

iden

tify

ing o

pport

unitie

s to

im

pro

ve

serv

ices

to c

ust

om

ers

4.6

Advi

se c

olle

agues

or

man

ager

s of

situ

atio

ns

whic

h n

eed t

hei

r in

terv

ention

5.1

D

escr

ibe

appro

priat

ely

the

rele

vant

legis

lation,

regula

tions

and c

odes

of

pra

ctic

e ap

plic

able

to s

afet

y, h

ealth a

nd

the

envi

ronm

ent

5

Under

stan

d t

he

under

pin

nin

g

regula

tions,

pro

cedure

s an

d

requirem

ents

for

manag

ing w

ast

e oper

atio

ns

5.2

D

escr

ibe

appro

priat

ely

wast

e m

anag

emen

t le

gis

lation a

nd g

uid

ance

th

at is

applic

able

to w

aste

man

agem

ent

site

s

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

173

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

5.3

D

escr

ibe

appro

pri

atel

y th

e ty

pes

of

per

sonal

pro

tect

ive

equip

men

t (P

PE)

required

for

diffe

rent

types

of w

aste

and

the

pro

cedure

s fo

r ca

re,

mai

nte

nan

ce a

nd

use

of

this

equip

men

t

5.4

D

escr

ibe

appro

priat

ely

the

regula

tory

re

quirem

ents

and c

om

pan

y pro

cedure

s fo

r dea

ling w

ith u

nau

thorise

d w

aste

s

5.5

D

escr

ibe

appro

pri

atel

y th

e org

anis

atio

nal

en

viro

nm

enta

l polic

y an

d p

roce

dure

s ap

plic

able

to t

he

site

5.6

D

escr

ibe

appro

pri

atel

y ri

sk a

nal

ysis

to

min

imis

e haz

ards

to p

erso

nnel

and t

he

envi

ronm

ent

for

the

whole

work

pla

ce

5.7

D

escr

ibe

appro

priat

ely

the

pro

cedure

s fo

r th

e pro

per

man

agem

ent

contr

ol of w

ork

ac

tivi

ties

on t

he

site

6.1

D

escr

ibe

appro

pri

atel

y:

6.2

O

rgan

isat

ional

polic

ies,

pro

cedure

s an

d

reso

urc

e co

nst

rain

ts w

hic

h m

ay a

ffec

t ad

vice

and info

rmat

ion g

iven

to o

ther

s

6

Under

stan

d t

he

spec

ific

reg

ula

tion

pro

cedure

s an

d r

equirem

ents

for

man

agin

g c

ust

om

er c

are

pro

gra

ms

to im

pro

ve w

aste

manag

emen

t se

rvic

es

6.3

The

org

anis

atio

n’s

obje

ctiv

es r

elat

ing t

o

envi

ronm

enta

l pro

tect

ion,

hea

lth a

nd

safe

ty,

pro

fita

bili

ty,

oper

atio

nal

outc

om

es

and q

ual

ity

stan

dar

ds

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

174

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

6.4

Rec

ent

dev

elopm

ents

in t

echnolo

gy

and

oper

atin

g p

roce

dure

s w

ithin

the

was

te

man

agem

ent

indust

ry

6.5

The

org

anis

atio

n’s

obje

ctiv

es a

nd

priori

ties

for

the

pro

visi

on o

f a

was

te a

nd

reso

urc

e m

anag

emen

t se

rvic

e

6.6

The

org

anis

atio

nal

pro

cedure

s fo

r th

e pro

per

manag

emen

t co

ntr

ol of

work

ac

tivi

ties

on c

ust

om

ers

site

s

6.7

The

reco

rds

required

by

legis

lation a

nd b

y co

mpan

y pro

cedure

s in

rel

ation t

o t

he

activi

ties

car

ried

out

to p

rovi

de

the

serv

ice

Det

erm

ine:

6.8

The

import

ance

of

cust

om

er f

eedbac

k an

d

how

to r

espond

6.9

H

ow

to e

valu

ate

feed

bac

k in

ter

ms

of

impac

t on o

per

atio

ns

6.1

0

How

to g

ather

and u

se q

ual

itat

ive

and

quan

tita

tive

info

rmation

6.1

1

The

types

of pro

ble

ms

whic

h m

ay o

ccur

when

gat

her

ing info

rmat

ion a

nd h

ow

to

ove

rcom

e th

ese

6.1

2

How

to r

ecord

and s

tore

the

info

rmat

ion

secu

rely

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

175

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

6.1

3

The

import

ance

of

pro

vidin

g info

rmat

ion

and a

dvi

ce t

o o

ther

s an

d y

our

role

and

resp

onsi

bili

ty in r

elat

ion t

o t

his

6.1

4

The

import

ance

of

ensu

ring t

he

valid

ity

of

info

rmat

ion a

nd h

ow

to d

o t

his

6.1

5

The

princi

ple

s an

d im

port

ance

of han

dlin

g

info

rmat

ion c

onfiden

tial

ity

6.1

6

The

import

ance

of

iden

tify

ing c

ust

om

er

nee

ds

and t

he

par

t yo

u s

hould

pla

y in

doin

g t

his

6.1

7

How

to iden

tify

nee

ds

in s

uff

icie

nt

det

ail

to d

evel

op p

roposa

ls

6.1

8

How

to d

evel

op r

easo

ned

cas

es a

nd

neg

otiate

with p

ote

ntial

and a

ctual

cu

stom

ers

6.1

9

The

princi

ple

s of co

nfiden

tial

ity

when

han

dlin

g c

ust

om

er f

eedbac

k

6.2

0

The

import

ance

of

monitori

ng

imple

men

tation o

f a

serv

ice

to a

cu

stom

er a

nd h

ow

to d

eal w

ith p

roble

ms

aris

ing d

uring im

ple

men

tation

6.2

1

How

to c

om

ple

te a

ll re

leva

nt

pap

erw

ork

6.2

2

The

pote

ntial

haza

rds

to s

afet

y, h

ealth

and t

he

envi

ronm

ent

aris

ing f

rom

the

activi

ties

car

ried

out

to p

rovi

de

the

serv

ice

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

176

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

6.2

3

How

to inte

rpre

t pro

cess

docu

men

tation

and v

erify

that

the

info

rmation is

acc

ura

te

and r

elat

es t

o t

he

was

te a

nd r

esourc

es

han

dle

d w

hen

pro

vidin

g t

he

serv

ice

6.2

4

How

to c

om

munic

ate

oper

atio

nal

in

stru

ctio

ns

ora

lly a

nd in w

riting

6.2

5

The

import

ance

of

ensu

ring p

eople

’s

under

stan

din

g o

f in

form

atio

n a

nd a

dvi

ce

giv

en a

nd o

f oper

atio

nal

inst

ruct

ions

and

how

to d

o t

his

7.1

Be

asse

rtiv

e in

mak

ing d

ecis

ions

7.2

Pu

rsue

acc

ounta

bili

ty o

f st

aff

for

del

egate

d r

esponsi

bili

ties

7

Work

in a

man

ner

whic

h u

nder

pin

s ef

fect

ive

per

form

ance

7.3

Ref

lect

critica

lly o

n p

erso

nal

achie

vem

ents

to info

rm futu

re a

ctio

ns

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


177

Unit 29: Control Work Activities on a Waste Management Facility


QCF level: 3

Credit value: 9






N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

178

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Est

ablis

h a

nd o

vers

ee p

rogra

mm

es o

f w

ork

whic

h m

eet

the

legis

lative

and

org

anis

atio

nal

req

uirem

ents

req

uired

for

site

act

ivitie

s

1.2

Ensu

re t

hat

work

inst

ruct

ions

com

ply

with

legis

lation a

nd o

rgan

isat

ional

pro

cedure

s &

req

uirem

ents

1.3

Ensu

re t

hat

staf

f under

stan

d a

nd c

om

ply

w

ith t

hei

r w

ork

inst

ruct

ions

in a

ccord

ance

w

ith leg

isla

tive

and o

rgan

isat

ional

re

quirem

ents

1.4

Ensu

re t

hat

indiv

idual

s have

rec

eive

d

trai

nin

g b

efore

usi

ng a

ny

mach

iner

y,

pla

nt

or

equip

men

t

1.5

M

ainta

in s

afe

syst

ems

of w

ork

and p

ut

in

pla

ce p

reca

utions

to e

limin

ate

or

reduce

th

e risk

fro

m h

azard

s

1.6

Ensu

re t

hat

the

reso

urc

es a

nd s

taff w

ith

the

skill

s nee

ded

to c

arry

out

the

oper

atin

g p

roce

dure

s sa

fely

are

ava

ilable

1

Contr

ol w

ork

act

ivitie

s on a

wast

e fa

cilit

y

1.7

Id

entify

pote

ntial

haz

ards

and t

ake

step

s to

red

uce

ris

ks t

o p

erso

nnel

and t

he

envi

ronm

ent

rela

ted t

o w

ast

es w

hic

h a

re

difficu

lt t

o h

andle

, m

ay c

onta

in d

isguis

ed

mat

eria

ls o

r unacc

epta

ble

com

ponen

ts,

are

unau

thorise

d,

or

likel

y to

pre

sent

unex

pec

ted h

ealth p

roble

ms

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

179

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.8

M

onitor

staf

f ac

tivi

ty o

n s

ite

oper

atio

ns

to

ensu

re t

hey

enhan

ce o

r m

ain

tain

the

qual

ity

of

the

org

anis

atio

n’s

work

3.1

Tak

e act

ions

to r

ectify

any

staf

f sh

ort

ages

, eq

uip

men

t def

icie

nci

es o

r ex

tern

al ca

use

s th

at p

reve

nt

the

site

ac

tivi

ties

fro

m b

eing c

arried

out

3.2

See

k ad

vice

to r

esolv

e si

tuat

ions

whic

h

are

outs

ide

the

resp

onsi

bili

ty o

f th

e jo

b

role

3.3

Fo

rmula

te p

roce

dure

s fo

r dea

ling w

ith

spill

ages

on s

ite

and e

nsu

re t

hat

staf

f under

stan

d a

nd f

ollo

w t

he

pre

scribed

pro

cedure

s

3

Res

olv

e an

y pro

ble

ms

whic

h m

ay

aris

e fr

om

contr

olli

ng w

ork

act

ivitie

s on a

wast

e fa

cilit

y

3.4

Tak

e st

eps

to r

ectify

any

infr

ingem

ent

of

legis

lative

conditio

ns

reve

ale

d d

uring

routine

insp

ections

of th

e si

te

4.1

D

escr

ibe

appro

priat

ely

the

rele

vant

legis

lation,

regula

tions

and c

odes

of

pra

ctic

e ap

plic

able

to s

afet

y, h

ealth a

nd

the

envi

ronm

ent

4

Under

stan

d t

he

under

pin

nin

g

regula

tions,

pro

cedure

s an

d

requirem

ents

for

manag

ing w

ast

e oper

atio

ns

4.2

D

escr

ibe

appro

priat

ely

wast

e m

anag

emen

t le

gis

lation a

nd g

uid

ance

th

at is

applic

able

to w

aste

man

agem

ent

site

s

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

180

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

4.3

D

escr

ibe

appro

pri

atel

y th

e ty

pes

of

per

sonal

pro

tect

ive

equip

men

t (P

PE)

required

for

diffe

rent

types

of w

aste

and

the

pro

cedure

s fo

r ca

re,

mai

nte

nan

ce a

nd

use

of

this

equip

men

t

4.4

D

escr

ibe

appro

priat

ely

the

regula

tory

re

quirem

ents

and c

om

pan

y pro

cedure

s fo

r dea

ling w

ith u

nau

thorise

d w

aste

s

4.5

D

escr

ibe

appro

pri

atel

y th

e org

anis

atio

nal

en

viro

nm

enta

l polic

y an

d p

roce

dure

s ap

plic

able

to t

he

site

4.6

D

escr

ibe

appro

pri

atel

y ri

sk a

nal

ysis

to

min

imis

e haz

ards

to p

erso

nnel

and t

he

envi

ronm

ent

for

the

whole

work

pla

ce

4.7

D

escr

ibe

appro

priat

ely

the

pro

cedure

s fo

r th

e pro

per

man

agem

ent

contr

ol of w

ork

ac

tivi

ties

on t

he

site

5.1

D

escr

ibe

appro

pri

atel

y:

5.2

The

org

anis

atio

n’s

obje

ctiv

es a

nd t

arget

s fo

r th

e w

ast

e fa

cilit

y

5.3

The

pla

nnin

g p

erm

issi

on leg

isla

tive

re

quirem

ents

and t

he

site

work

ing p

lan

for

the

act

ivitie

s

5

Under

stan

d t

he

spec

ific

reg

ula

tion

pro

cedure

s an

d r

equirem

ents

for

contr

olli

ng w

ork

act

ivitie

s on a

w

aste

man

agem

ent

faci

lity

5.4

The

reco

rds

required

by

legis

lation a

nd b

y org

anis

atio

nal

pro

cedure

s in

rel

atio

n t

o

work

act

ivitie

s on t

he

was

te fac

ility

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

181

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

5.5

The

site

pro

cedure

s fo

r th

e pro

per

m

anag

emen

t of per

sonnel

and w

ork

ac

tivi

ties

D

eter

min

e:

5.6

H

ow

to iden

tify

, re

ctify

and r

ecord

dis

crep

anci

es a

nd d

efec

ts a

risi

ng fro

m

site

act

ivitie

s

5.7

The

diffe

rent

types

of

was

te incl

udin

g

those

req

uirin

g s

pec

ific

han

dlin

g

5.8

All

the

types

of

info

rmat

ion r

equired

for

the

com

ple

tion o

f pap

erw

ork

reg

ard

ing

site

act

ivitie

s

5.9

The

import

ance

of

follo

win

g e

quip

men

t oper

atin

g p

roce

dure

s

5.1

0

How

to c

om

munic

ate

work

inst

ruct

ions

ora

lly a

nd in w

riting

5.1

1

The

import

ance

of

ensu

ring e

ach

in

div

idual

’s u

nder

standin

g o

f w

ork

in

stru

ctio

ns

and h

ow

to d

o t

his

5.1

2

The

import

ance

of

monitori

ng c

om

plia

nce

w

ith w

ork

inst

ruct

ions,

how

to d

o t

his

, an

d h

ow

to r

espond t

o inci

den

ts o

f non-

com

plia

nce

5.1

3

How

to r

eport

acc

iden

ts a

nd inci

den

ts

that

arise

on s

ite

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

182

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

6.1

Be

asse

rtiv

e in

mak

ing d

ecis

ions

6.2

Pu

rsue

acc

ounta

bili

ty o

f st

aff

for

del

egate

d r

esponsi

bili

ties

6

Work

in a

man

ner

whic

h u

nder

pin

s ef

fect

ive

per

form

ance

6.3

Ref

lect

critica

lly o

n p

erso

nal

achie

vem

ents

to info

rm futu

re a

ctio

ns

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


183

Unit 30: Maintain Vehicle Crew Compliance with Operational Requirements


QCF level: 3

Credit value: 3



This unit must be assessed in accordance with the Proskills QCF Assessment Strategy. (www.proskills.co.uk/qualifications/vocational-qualifications-approvals).

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

184

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Exp

lain

the

org

anis

ational

polic

ies

and

pro

cedure

s fo

r ve

hic

le o

per

ation a

nd

crew

s w

ork

ing o

n t

he

site

1.2

D

emonst

rate

how

to c

hec

k th

at v

ehic

le

crew

s ar

e aw

are

of

the

oper

atio

nal

re

quirem

ents

1.3

G

ive

inst

ruct

ion t

o v

ehic

le c

rew

s on t

he

site

req

uirem

ents

in a

posi

tive

man

ner

to

achie

ve c

om

plia

nce

1.4

D

escr

ibe

the

regula

tory

req

uirem

ents

in

rela

tion t

o v

ehic

le m

ove

men

ts in r

elation

to t

he

site

1.5

D

escr

ibe

the

types

and p

urp

ose

of

per

sonal

pro

tect

ive

equip

men

t use

d o

n

site

1.6

D

emonst

rate

how

to m

onitor

vehic

le

move

men

ts a

nd c

rew

com

plia

nce

1

Mai

nta

in v

ehic

le c

rew

com

plia

nce

w

ith o

per

ational

req

uirem

ents

1.7

D

emonst

rate

the

pro

cedure

for

info

rmin

g

vehic

le c

rew

s of an

y fa

ilure

to c

om

ply

w

ith o

rgan

isat

ional

req

uirem

ents

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

185

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.8

Exp

lain

org

anis

atio

nal

pro

cedure

s in

the

even

t of:

–

A v

ehic

le c

rew

mem

ber

unw

illin

g o

r unab

le t

o c

om

ply

with s

ite

oper

atio

nal

re

quirem

ents

–

In

ciden

t or

acci

den

t –

Em

ergen

cy s

ituat

ions

1.9

Exp

lain

the

import

ance

of

com

munic

atin

g

with v

ehic

le c

rew

s ta

ctfu

lly

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


186


187

Unit 31: Manage the Traffic Office


QCF level: 3

Credit value: 4




N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

188

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Exp

lain

the

rele

vant

org

anis

atio

nal

polic

ies

and p

roce

dure

s, in r

elation t

o

man

agin

g t

he

traffic

off

ice,

that

rel

ate

to:

–

hea

lth,

safe

ty a

nd s

ecurity

–

en

viro

nm

enta

l fa

ctors

–

le

gal

req

uirem

ents

–

oper

atin

g r

equirem

ents

–

ro

ute

, des

tinat

ion,

del

iver

y an

d

colle

ctio

n s

ched

ule

s –

re

view

sys

tem

s

1.2

Exp

lain

the

follo

win

g:

–

the

type

of lo

ad a

nd c

har

acte

rist

ics

of

the

consi

gnm

ent

bei

ng m

ove

d

–

diffe

rent

modes

of tr

ansp

ort

–

ty

pes

of

vehic

les

and e

quip

men

t th

at

can b

e use

d for

carr

ying d

iffe

rent

load

s –

so

urc

es o

f fe

edback

info

rmation

1.3

ex

pla

in h

ow

to m

ange

colle

agues

within

th

e oper

atio

n

1.4

Id

entify

pro

ble

ms

that

can o

ccur

when

m

anag

ing t

he

traf

fic

offic

e

1

Know

how

to m

anag

e th

e tr

affic

offic

e

1.5

Exp

lain

the

appro

priat

e act

ion t

ake,

to in

ord

er t

o d

eal w

ith iden

tified

pro

ble

ms

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

189

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2.1

Fo

llow

all

org

anis

atio

nal

polic

ies

and

pro

cedure

s, in r

elat

ion t

o m

anag

ing t

he

traf

fic

off

ice,

that

rel

ate

to:

–

hea

lth,

safe

ty a

nd s

ecurity

–

per

sonal

pro

tect

ive

equip

men

t –

le

gal

req

uirem

ents

–

oper

atin

g r

equirem

ents

–

ro

ute

, des

tinat

ion,

del

iver

y an

d

colle

ctio

n s

ched

ule

s –

re

view

sys

tem

s

2.2

M

anag

e co

lleag

ues

to p

lan t

he

tran

sport

ation o

f lo

ads

2.3

M

onitor

the

use

of re

sourc

es

2.4

Support

colle

agues

dec

isio

ns

wher

e pro

ble

ms

aris

e

2.5

Advi

se c

ust

om

ers

and r

elev

ant

per

sonnel

of an

y ch

anges

in t

he

reso

urc

es a

lloca

ted

or

the

del

iver

y sc

hed

ule

s

2.6

M

ainta

in r

ecord

s m

aki

ng a

ny

chan

ges

acc

ord

ing t

o o

per

ational pro

cedure

s

2.7

Eva

luat

e fe

edbac

k obta

ined

on t

he

use

of

reso

urc

es

2.8

Rev

iew

act

ual

per

form

ance

again

st t

he

oper

atio

nal pla

n

2

Be

able

to m

anag

e th

e tr

affic

offic

e

2.9

Eva

luat

e th

e ef

fect

iven

ess

and e

ffic

iency

of

com

ple

ted o

per

atio

ns

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

190

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2.1

0

Form

ula

te a

n a

ctio

n p

lan b

ase

d o

n

pat

tern

s or

tren

ds

in a

ctual

per

form

ance

in

ord

er t

o im

pro

ve p

erfo

rman

ce

2.1

1

Propose

am

endm

ents

to o

per

atio

nal

and

org

anis

atio

nal

pro

cedure

s

2.1

2

Com

munic

ate

effe

ctiv

ely

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


191

Unit 32: Review the Quality of Customer Service


QCF level: 4

Credit value: 8



Please refer to the CfA Customer Service Assessment Strategy at www.cfa.uk.com. 1. Learners’ evidence should be collected when carrying out a real job,

whether paid or voluntary, and when dealing with real customers, whether internal or external to the organisation. Evidence collected in a realistic working environment or a work placement is not permissible for this Unit. Simulation is not allowed for any performance evidence within this Unit.


3. Learners must provide evidence that shows they have done this over a sufficient period of time for the assessor to be confident that they are competent.

4. Learners must include evidence of collecting and analysing information that is:

a) quantitative b) qualitative. 5. Learners’ communication of the results of their measurements may be

face to face, in writing, by telephone, text message, e-mail, internet (including social networking), intranet or by any other method they would be expected to use within their job role.

6. Learners’ evidence must show that they have communicated the results of their measurements to three of these groups of people:

a) front line staff b) supervisors or team leaders c) senior managers d) colleagues in other departments e) service partners.

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

192

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Id

entify

the

featu

res

of

cust

om

er s

ervi

ce

del

iver

y th

at a

ffec

t cu

stom

er s

atis

fact

ion

1.2

Pl

an h

ow

they

will

monitor

the

feat

ure

s of

cust

om

er s

ervi

ce d

eliv

ery

that

aff

ect

cust

om

er s

atis

fact

ion

1

Plan

how

to m

easu

re c

ust

om

er

serv

ice

1.3

Pl

an h

ow

they

will

anal

yse

the

info

rmat

ion t

hey

hav

e co

llect

ed

2.1

Im

ple

men

t th

eir

pla

ns

for

monitoring

cust

om

er s

ervi

ce p

roce

sses

and o

utc

om

es

2.2

Anal

yse

the

monitori

ng info

rmation t

hey

hav

e co

llect

ed

2.3

Com

par

e th

e co

ncl

usi

ons

of

thei

r an

alys

is

with t

he

criter

ia t

hey

iden

tified

2.4

Adap

t th

eir

pla

ns

if t

he

agre

ed m

ethods

of

colle

ctin

g a

nd a

nal

ysin

g info

rmat

ion

are

not

pro

ving e

ffec

tive

2.5

Com

munic

ate

the

resu

lts

of th

eir

mea

sure

men

t of

cust

om

er s

ervi

ce t

o

colle

agues

2

Colle

ct a

nd a

nal

yse

info

rmation o

n

cust

om

er s

ervi

ce

2.6

Agre

e ac

tions

to im

pro

ve c

ust

om

er

serv

ice

that

resu

lt fro

m t

hei

r m

easu

rem

ents

and a

nal

ysis

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

193

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

3.1

Exp

lain

the

import

ance

of

mea

suring t

he

qual

ity

of

cust

om

er s

ervi

ce

3.2

Exp

lain

whic

h a

spec

ts o

f th

e cu

stom

er

serv

ice

pro

cess

affec

t cu

stom

er

satisf

act

ion

3.3

Exp

lain

how

to s

elec

t th

e cr

iter

ia t

hey

will

use

for

mea

sure

men

t of cu

stom

er s

ervi

ce

3.4

Exp

lain

how

to c

onst

ruct

rep

rese

nta

tive

sa

mple

s

3.5

D

escr

ibe

the

types

of in

form

atio

n

colle

ctio

n m

ethods

they

could

use

3.6

D

escr

ibe

met

hods

of an

alys

ing

info

rmat

ion o

n t

he

qual

ity

of

serv

ice

3.7

Exp

lain

how

to iden

tify

rec

om

men

dat

ions

that

flo

w fro

m t

hei

r m

easu

rem

ent

of

cust

om

er s

ervi

ce

3

Under

stan

d h

ow

to r

evie

w t

he

qual

ity

of

cust

om

er s

ervi

ce

3.8

Exp

lain

the

pro

cedure

s fo

r m

akin

g

reco

mm

endat

ions

on c

ust

om

er s

ervi

ce

impro

vem

ents

within

thei

r org

anis

atio

n

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

194

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


195

Unit 33: Manage a Budget for Own Area or Activity of Work


QCF level: 5

Credit value: 7






N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

196

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Eva

luat

e in

form

ation o

n r

esourc

e re

quirem

ents

for

ow

n a

rea o

f act

ivity

or

work

1.2

Pr

oduce

a d

raft

budget

1

Be

able

to p

repar

e a

budget

for

ow

n

area

of

resp

onsi

bili

ty.

1.3

Com

munic

ate

the

final

budget

with

rele

vant

stak

ehold

ers

2.1

Anal

yse

varian

ces

bet

wee

n p

lanned

and

actu

al e

xpen

diture

2.2

Pr

ovi

de

info

rmat

ion o

n p

erfo

rman

ce t

o

rele

vant

stak

ehold

ers

2.3

Exp

lain

how

to t

ake

corr

ective

act

ion

within

the

limits

of ow

n a

uth

ori

ty,

in

resp

onse

to b

udget

var

iance

s and

dev

elopm

ents

2

Be

able

to m

anag

e a

budget

.

2.4

Exp

lain

pro

pose

d r

evis

ions

to b

udget

and

obta

in a

gre

emen

t w

her

e act

ions

are

bey

ond t

he

scope

of

ow

n a

uth

ority

3.1

Rev

iew

per

form

ance

agai

nst

budget

3.2

Ass

ess

impro

vem

ents

for

futu

re b

udget

pla

nnin

g a

nd m

anag

emen

t

3

Be

able

to r

evie

w b

udget

m

anag

emen

t per

form

ance

.

3.3

M

onitor

budget

per

form

ance

and

imple

men

t ch

anges

within

the

limits

of

ow

n a

uth

ority

or

obta

in a

gre

emen

t

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

197

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


198


199

Unit 34: Make Effective Decisions


QCF level: 3

Credit value: 3






N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

200

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Exp

lain

the

circ

um

stan

ces

requirin

g a

dec

isio

n t

o b

e m

ade

1.2

Sta

te t

he

des

ired

obje

ctiv

e(s)

for

maki

ng

a dec

isio

n

1

Be

able

to iden

tify

cir

cum

stan

ces

that

req

uire

a dec

isio

n t

o b

e m

ade.

1.3

Est

ablis

h c

rite

ria

on w

hic

h t

o b

ase

the

dec

isio

n,

in lin

e w

ith o

wn o

rgan

isat

ion

2.1

Id

entify

info

rmat

ion n

eeded

to info

rm t

he

dec

isio

n-m

akin

g p

roce

ss

2.2

Com

munic

ate

with s

take

hold

ers

affe

cted

by

the

dec

isio

n

2

Be

able

to c

olle

ct info

rmat

ion t

o

info

rm d

ecis

ion-m

aki

ng.

2.3

Exp

lain

how

to info

rm s

take

hold

ers

about

the

dec

isio

n-m

akin

g p

roce

ss

3.1

Id

entify

info

rmat

ion f

or

valid

ity

and

rele

vance

to t

he

dec

isio

n-m

aki

ng p

roce

ss

3

Be

able

to a

nal

yse

info

rmat

ion t

o

info

rm d

ecis

ion-m

aki

ng.

3.2

Anal

yse

info

rmat

ion a

nd a

gai

nst

es

tablis

hed

cri

teri

a

4.1

Apply

dec

isio

n-m

akin

g t

echniq

ue(

s) t

o

det

erm

ine

a dec

isio

n

4.2

Exp

lain

the

dec

isio

n m

ade

in lin

e w

ith

des

ired

obje

ctiv

es

4

Be

able

to m

ake

a dec

isio

n.

4.3

Com

munic

ate

the

dec

isio

n t

aken

to

rele

vant

stak

ehold

ers

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

201

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


202


203

Unit 35: Ensure Compliance With Legal, Regulatory, Ethical and Social Requirements


QCF level: 4

Credit value: 5






N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

204

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Be

able

to m

onitor

the

oper

atio

nal

co

mplia

nce

of pro

cedure

s in

m

eeting leg

al,

regula

tory

, et

hic

al

and s

oci

al re

quirem

ents

.

1.1

M

onitor

the

oper

atio

nal

com

plia

nce

of

pro

cedure

s in

mee

ting leg

al,

regula

tory

, et

hic

al an

d s

oci

al r

equirem

ents

2.1

Id

entify

are

as o

f non-c

om

plia

nce

with

legal

, re

gula

tory

, et

hic

al a

nd s

oci

al

pro

cedure

s

2.2

Exa

min

e re

asons

for

non-c

om

plia

nce

with

pro

cedure

s

2

Be

able

to iden

tify

and m

ake

re

com

men

dat

ions

on a

reas

of non-

com

plia

nce

with p

roce

dure

s fo

r le

gal

, re

gula

tory

, et

hic

al a

nd s

oci

al

requirem

ents

rel

atin

g t

o o

wn a

rea

of re

sponsi

bili

ty.

2.3

M

ake

reco

mm

endat

ions

for

corr

ections

to

ensu

re c

om

plia

nce

with p

roce

dure

s

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


205

Unit 36: Plan, Allocate and Monitor Work in Own Area of Responsibility


QCF level: 4

Credit value: 5






N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

206

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Exp

lain

the

conte

xt in w

hic

h w

ork

is

to b

e under

take

n

1.2

Id

entify

the

skill

s bas

e an

d t

he

reso

urc

es

avai

lable

1.3

Exa

min

e priori

ties

and s

ucc

ess

criter

ia

nee

ded

for

the

team

1

Be

able

to p

roduce

a w

ork

pla

n f

or

ow

n a

rea o

f re

sponsi

bili

ty.

1.4

Pr

oduce

a w

ork

pla

n f

or

ow

n a

rea

of

resp

onsi

bili

ty

2.1

Id

entify

tea

m m

ember

s’ r

esponsi

bili

ties

fo

r id

entified

work

act

ivitie

s

2

Be

able

to a

lloca

te a

nd a

gre

e re

sponsi

bili

ties

with t

eam

mem

ber

s.

2.2

Agre

e re

sponsi

bili

ties

and S

MART

(Spec

ific

, M

easu

rable

, Ach

ieva

ble

, Rea

listic

and T

ime-

bound)

obje

ctiv

es w

ith

team

mem

ber

s

3.1

Id

entify

way

s to

monitor

pro

gre

ss a

nd

qual

ity

of

work

3

Be

able

to m

onitor

the

pro

gre

ss a

nd

qual

ity

of

work

in o

wn a

rea o

f re

sponsi

bili

ty a

nd p

rovi

de

feed

back

. 3.2

M

onitor

and e

valu

ate

pro

gre

ss a

gai

nst

ag

reed

sta

ndar

ds

and p

rovi

de

feed

bac

k to

te

am m

ember

s

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

207

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

4.1

Rev

iew

and a

men

d w

ork

pla

n w

her

e ch

anges

are

nee

ded

4

Be

able

to r

evie

w a

nd a

men

d p

lans

of w

ork

for

ow

n a

rea

of

resp

onsi

bili

ty a

nd c

om

munic

ate

chan

ges

. 4.2

Com

munic

ate

chan

ges

to t

eam

mem

ber

s

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


208


209

Unit 37: Plan an Organisation’s Workforce


QCF level: 7

Credit value: 9






N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

210

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Id

entify

spec

ialis

t ex

per

tise

that

may

be

use

ful in

work

forc

e pla

nnin

g

1.2

Anal

yse

key

issu

es t

hat

are

lik

ely

to

impac

t on w

ork

forc

e re

quirem

ents

1

Be

able

to iden

tify

work

forc

e re

quirem

ents

for

an o

rgan

isat

ion.

1.3

Eva

luat

e an o

rgan

isation’s

str

ateg

ic

obje

ctiv

es a

nd p

lans

to info

rm w

ork

forc

e pla

nnin

g

2

Be

able

to r

evie

w t

he

curr

ent

work

forc

e of an

org

anis

atio

n

agai

nst

iden

tified

req

uirem

ents

.

2.1

Id

entify

and a

sses

s any

gap

s bet

wee

n t

he

curr

ent

work

forc

e ca

pac

ity

and t

he

iden

tified

work

forc

e re

quirem

ents

3.1

D

evel

op a

nd im

ple

men

t a

pla

n t

hat

mee

t an

org

anis

atio

n’s

long-,

med

ium

- an

d

short

-ter

m w

ork

forc

e re

quirem

ents

3

Be

able

to p

lan h

ow

an

org

anis

atio

n’s

work

forc

e re

quirem

ents

will

be

met

.

3.2

Ensu

re t

hat

reso

urc

es n

eeded

to r

ecru

it,

keep

and r

edep

loy

peo

ple

are

mad

e av

aila

ble

4

Be

able

to c

om

munic

ate

work

forc

e pla

ns

to r

elev

ant

indiv

idual

s.

4.1

Com

munic

ate

work

forc

e pla

ns

to r

elev

ant

indiv

idual

s

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


211

Unit 38: Implement Change in Own Area of Responsibility


QCF level: 4

Credit value: 6






N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

212

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Under

stan

d h

ow

to im

ple

men

t ch

ange

in o

wn a

rea o

f re

sponsi

bili

ty.

1.1

Exp

lain

the

mai

n m

odel

s an

d m

ethods

for

man

agin

g c

han

ge

2.1

Com

munic

ate

the

ben

efits

of an

d r

easo

ns

for

chan

ge

and h

ow

they

rel

ate

to

busi

nes

s obje

ctiv

es

2

Be

able

to invo

lve

and s

upport

oth

ers

thro

ugh t

he

chan

ge

pro

cess

.

2.2

Im

ple

men

t an

d a

gre

e a

pla

n t

o s

upport

ch

ange

3.1

Apply

SM

ART (

Spec

ific

, M

easu

rable

, Ach

ieva

ble

, Rea

listic

and T

ime-

bound)

obje

ctiv

es w

ith indiv

idual

s an

d t

eam

s to

pla

n f

or

chan

ge

3.2

Ass

ess

opport

unitie

s an

d b

arrier

s to

ch

ange

3

Be

able

to im

ple

men

t an

d m

onitor

a

pla

n f

or

chan

ge

in o

wn a

rea o

f re

sponsi

bili

ty.

3.3

Rev

iew

act

ion p

lans

and a

ctiv

itie

s acc

ord

ing t

o iden

tified

opport

unitie

s and

bar

rier

s to

change

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


213

Unit 39: Work Productively With Colleagues and Stakeholders


QCF level: 5

Credit value: 6






N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

214

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Id

entify

info

rmat

ion t

o b

e co

mm

unic

ated

to

sel

ecte

d c

olle

agues

and s

take

hold

ers

1

Be

able

to p

rovi

de

colle

agues

and

stak

ehold

ers

with info

rmat

ion.

1.2

Adap

t an

d p

rese

nt

appro

priat

e in

form

atio

n in w

ays

that

pro

mote

under

stan

din

g t

o c

olle

agues

or

stak

ehold

ers

2

Be

able

to c

onsu

lt w

ith c

olle

agues

an

d s

take

hold

ers

in r

elat

ion t

o

dec

isio

ns

or

activi

ties

.

2.1

Com

munic

ate

with c

olle

agues

and

stak

ehold

ers

regar

din

g a

ny

dec

isio

ns

or

activi

ties

3.1

Exa

min

e th

e ben

efits

of en

suring

agre

emen

ts m

ade

with c

olle

agues

and

stak

ehold

ers

are

fulfill

ed

3

Under

stan

d t

he

import

ance

of

fulfill

ing a

gre

emen

ts a

nd h

onouring

com

mitm

ents

mad

e to

colle

agues

an

d s

take

hold

ers.

3.2

Exa

min

e th

e neg

ativ

e im

pac

t on

indiv

idual

s an

d o

rgan

isat

ions

of

not

fulfill

ing a

gre

emen

ts m

ade

with

colle

agues

and s

take

hold

ers

4

Under

stan

d h

ow

to m

anag

e pote

ntial

conflic

ts o

f in

tere

st.

4.1

Exp

lain

how

to iden

tify

and m

anag

e pote

ntial

conflic

ts o

f in

tere

st

5.1

Exp

lain

the

import

ance

of

monitoring

chan

ges

in t

he

work

ing e

nvi

ronm

ent

in

rela

tion t

o c

olle

agues

and s

take

hold

ers

5

Under

stan

d h

ow

to b

e ab

le t

o

monitor

work

ing r

elationsh

ips.

5.2

Exp

lain

how

to m

onitor

chan

ge

in t

he

work

ing e

nvi

ronm

ent

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

215

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

6.1

Anal

yse

feed

bac

k on w

ork

ing

rela

tionsh

ips

from

colle

agues

and

stak

ehold

ers

6.2

Eva

luat

e w

ork

ing r

elationsh

ips

with

colle

agues

and s

take

hold

ers

in t

erm

s of

continued

use

and e

ffec

tive

nes

s

6

Be

able

to r

evie

w a

nd im

pro

ve t

he

effe

ctiv

enes

s of

work

ing

rela

tionsh

ips.

6.3

Id

entify

and im

ple

men

t im

pro

vem

ents

to

work

ing r

elat

ionsh

ips

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


216


217

Unit 40: Recruit Staff in Own Area of Responsibility


QCF level: 5

Credit value: 4






N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

218

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Exa

min

e th

e hum

an r

esourc

es r

equired

to

mee

t obje

ctiv

es in o

wn a

rea o

f re

sponsi

bili

ty

1.2

Id

entify

gaps

bet

wee

n c

urr

ent

and

required

hum

an r

esourc

es t

o m

eet

obje

ctiv

es

1

Be

able

to r

evie

w h

um

an r

esourc

e re

quirem

ents

to m

eet

busi

nes

s obje

ctiv

es in o

wn a

rea

of

resp

onsi

bili

ty.

1.3

Ass

ess

the

options

for

hum

an r

esourc

e re

quirem

ents

to m

eet

obje

ctiv

es

2.1

Exp

lain

how

to e

nsu

re r

ecru

itm

ent

and

sele

ctio

n p

roce

sses

are

fair

2.2

Exp

lain

how

to e

nsu

re t

hat

leg

al

requirem

ents

, in

dust

ry r

egula

tions,

org

anis

atio

nal

polic

ies

and p

rofe

ssio

nal

co

des

are

met

2

Under

stan

d t

he

import

ance

of

ensu

ring t

hat

rec

ruitm

ent

and

sele

ctio

n p

roce

sses

mee

t le

gal,

regula

tory

, et

hic

al a

nd s

oci

al

requirem

ents

.

2.3

Exp

lain

when

to s

eek

spec

ialis

t ex

per

tise

th

roughout

the

recr

uitm

ent

pro

cess

3.1

Consu

lt w

ith r

elev

ant

oth

ers

to p

roduce

or

updat

e jo

b d

escr

iptions

3.2

Agre

e w

ith c

olle

agues

the

stag

es in t

he

recr

uitm

ent

and s

elec

tion p

roce

ss for

iden

tified

vac

anci

es

3

Be

able

to p

artici

pat

e in

the

recr

uitm

ent

and s

elec

tion p

roce

ss.

3.3

Id

entify

the

met

hods

and c

rite

ria

that

will

be

use

d in t

he

recr

uitm

ent

and s

elec

tion

pro

cess

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

219

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

4.1

Ass

ess

and s

elec

t ca

ndid

ates

usi

ng

agre

ed m

ethods

and c

rite

ria

4.2

Eva

luat

e th

e re

cruitm

ent

and s

elec

tion

met

hods

and c

rite

ria

use

d in o

wn a

rea o

f re

sponsi

bili

ty

4

Be

able

to e

valu

ate

the

recr

uitm

ent

and s

elec

tion p

roce

ss a

nd iden

tify

im

pro

vem

ents

for

the

futu

re.

4.3

Id

entify

way

s of

impro

ving futu

re

recr

uitm

ent

and s

elec

tion

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


220


221

Unit 41: Set Objectives and Provide Support for Team Members


QCF level: 3

Credit value: 5






N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

222

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

D

escr

ibe

the

purp

ose

of a

team

1.2

Set

tea

m o

bje

ctiv

es w

ith its

mem

ber

s w

hic

h a

re S

MART (

Spec

ific

, M

easu

rable

, Ach

ieva

ble

, Rea

listic

and T

ime-

bound)

1

Be

able

to c

om

munic

ate

a t

eam

’s

purp

ose

and o

bje

ctiv

es t

o t

he

team

m

ember

s.

1.3

Com

munic

ate

the

team

’s p

urp

ose

and

obje

ctiv

es t

o its

mem

ber

s

2.1

D

iscu

ss w

ith t

eam

mem

ber

s how

tea

m

obje

ctiv

es w

ill b

e m

et

2.2

Ensu

re t

eam

mem

ber

s part

icip

ate

in t

he

pla

nnin

g p

roce

ss a

nd t

hin

k cr

eative

ly

2.3

D

evel

op p

lans

to m

eet

team

obje

ctiv

es

2

Be

able

to d

evel

op a

pla

n w

ith t

eam

m

ember

s sh

ow

ing h

ow

tea

m

obje

ctiv

es w

ill b

e m

et.

2.4

Set

SM

ART p

erso

nal

work

obje

ctiv

es w

ith

team

mem

ber

s

3.1

Id

entify

opport

unitie

s an

d d

ifficu

ltie

s fa

ced b

y te

am

mem

ber

s

3.2

D

iscu

ss iden

tified

opport

unitie

s an

d

difficu

ltie

s w

ith t

eam

mem

ber

s

3.3

Pr

ovi

de

advi

ce a

nd s

upport

to t

eam

m

ember

s to

ove

rcom

e id

entified

difficu

ltie

s an

d c

halle

nges

3

Be

able

to s

upport

tea

m m

ember

s id

entify

ing o

pport

unitie

s an

d

pro

vidin

g s

upport

.

3.4

Pr

ovi

de

advi

ce a

nd s

upport

to t

eam

m

ember

s to

make

the

most

of id

entified

opport

unitie

s

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

223

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

4.1

M

onitor

and e

valu

ate

indiv

idual an

d t

eam

ac

tivi

ties

and p

rogre

ss

4

Be

able

to m

onitor

and e

valu

ate

pro

gre

ss a

nd r

ecognis

e in

div

idual

an

d t

eam

ach

ieve

men

t.

4.2

Pr

ovi

de

reco

gnitio

n w

hen

indiv

idual

and

team

obje

ctiv

es h

ave

bee

n a

chie

ved

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


224


225

Unit 42: Identify and Evaluate Sustainable Resources in a Waste Environment


QCF level: 4

Credit value: 8






N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

226

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

In

vest

igat

e, fro

m a

ppro

priat

e in

form

ation

sourc

es,

the

fact

ors

whic

h im

pact

on t

he

utilis

atio

n a

nd s

ust

ainab

ility

of

finite

and

renew

able

res

ourc

es

1.2

Est

imate

the

cost

s and im

plic

atio

ns

of

the

man

agem

ent

and r

epla

cem

ent

of

renew

able

res

ourc

es

1.3

Id

entify

and s

um

mar

ise

appro

priat

e an

d

valid

info

rmat

ion s

ourc

es a

nd iden

tify

pote

ntial

alter

nat

ive

reso

urc

es

1

Be

able

to iden

tify

and e

valu

ate

sust

ain

able

res

ourc

es

1.4

Com

par

e th

e te

chnic

al p

erfo

rman

ce a

nd

envi

ronm

enta

l im

plic

atio

ns

of al

tern

ativ

e re

sourc

es w

ith t

he

per

form

ance

of

exis

ting fin

ite

reso

urc

es w

ith a

sim

ilar

funct

ion a

nd c

alc

ula

te a

ny

varian

ces

2.1

Exa

min

e how

to inve

stig

ate

, fr

om

ap

pro

priat

e in

form

ation s

ourc

es,

the

fact

ors

whic

h im

pac

t on t

he

utilis

atio

n

and s

ust

ainab

ility

of

finite

and r

enew

able

re

sourc

es

2.2

Exa

min

e how

to e

stim

ate

the

cost

s an

d

implic

atio

ns

of th

e m

anag

emen

t an

d

repla

cem

ent

of re

new

able

res

ourc

es

2

Under

stan

d h

ow

to iden

tify

and

eval

uat

e su

stai

nable

res

ourc

es

2.3

D

escr

ibe

how

to iden

tify

and s

um

mar

ise

appro

priat

e an

d v

alid

info

rmat

ion s

ourc

es

and iden

tify

pote

ntial

alter

nat

ive

reso

urc

es

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

227

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2.4

Pr

opose

how

to c

om

par

e th

e te

chnic

al

per

form

ance

and e

nvi

ronm

enta

l im

plic

atio

ns

of alter

nat

ive

reso

urc

es w

ith

the

per

form

ance

of ex

isting fin

ite

reso

urc

es w

ith a

sim

ilar

funct

ion a

nd

calc

ula

te a

ny

varian

ces

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


228


229

Unit 43: Operate the Weighbridge


QCF level: 3

Credit value: 15




N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

230

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

D

emonst

rate

pro

cedure

for

sett

ing u

p a

nd

carr

ying o

ut

pre

star

t ch

ecks

on t

he

wei

ghbridge

1.2

Confirm

that

all

equip

men

t an

d r

esourc

es

required

are

ava

ilable

1.3

Id

entify

haza

rds

asso

ciat

ed w

ith t

he

wei

ghbridge

activi

ty

1.4

D

escr

ibe

the

wei

ghbridge

and a

nci

llary

eq

uip

men

t oper

ation a

nd its

lim

itat

ions

1.5

Exp

lain

the

import

ance

of

carr

ying o

ut

org

anis

atio

nal

pre

start

pro

cedure

s co

rrec

tly

1

Car

ry o

ut

pre

star

t ch

ecks

on t

he

wei

ghbridge

1.6

D

escr

ibe

the

org

anis

atio

nal

pro

cedure

s in

th

e ev

ent

of:

–

Id

entifica

tion o

f a

haza

rd

–

Acc

iden

ts a

nd inci

den

ts

–

Wei

ghbri

dge

and a

nci

llary

equip

men

t dam

age/

faults/

failu

re

–

Wei

ghbri

dge

calib

ration/t

esting

–

Mai

nte

nan

ce

–

Contingen

cy p

lans

should

wei

ghbridge

be

out

of use

–

A v

ehic

le n

ot

mee

ting r

equirem

ents

fo

r th

e lo

ad o

r fo

r en

tering/l

eavi

ng t

he

site

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

231

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.7

D

emonst

rate

appro

pri

ate

act

ion in t

he

even

t of:

–

W

eighbridge

faults

–

Iden

tified

haz

ards

–

Confirm

ing w

ork

req

uirem

ents

–

Acc

iden

ts o

r in

ciden

ts

2.1

D

emonst

rate

saf

e oper

atio

n o

f w

eighbridge

2.2

D

emonst

rate

monitoring o

f per

form

ance

of w

eighbridge

(and a

ny

anci

llary

eq

uip

men

t)

2.3

D

emonst

rate

iden

tifica

tion o

f ve

hic

les

and

load

s

2.4

Exp

lain

the

diffe

rent

form

s of

com

munic

atio

n in u

se

2.5

Com

munic

ate,

giv

ing c

orr

ect

info

rmat

ion,

at t

he

appro

priate

tim

e, in t

he

pre

scribed

m

ethod t

o:

–

Veh

icle

oper

ators

–

Super

visi

on

2.6

Ensu

re r

ecord

s ar

e co

mple

ted a

ccord

ing

to o

rgan

isat

ional

req

uirem

ents

2

Oper

ate

the

wei

ghbridge

2.7

D

escr

ibe

the

range

of m

ate

rials

ente

ring

and lea

ving t

he

site

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

232

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2.8

D

escr

ibe

the

haz

ards

asso

ciat

ed w

ith t

he

wei

ghbridge

oper

atio

n

2.9

D

escr

ibe

the

types

of fa

ults

that

can

occ

ur

on t

he

wei

ghbridge

and a

nci

llary

eq

uip

men

t

2.1

0

Exp

lain

the

implic

atio

ns

of w

eighbridge

faults

2.1

1

Des

crib

e th

e org

anis

atio

nal

pro

cedure

s fo

r w

eighbridge

activi

ty r

ecord

ing a

nd

report

ing

2.1

2

Exp

lain

the

import

ance

of

dat

a pro

tect

ion,

and s

ecurity

of in

form

ation

2.1

3

Exp

lain

the

acce

pta

ble

conditio

ns

for

vehic

les

ente

ring a

nd lea

ving t

he

site

, an

d w

hy

thes

e m

ust

be

main

tain

ed

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

233

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

3.1

D

emonst

rate

pro

cedure

to b

e fo

llow

ed

when

work

is

concl

uded

3

Shut

dow

n a

nd s

ecure

the

wei

ghbridge

3.2

Exp

lain

the

import

ance

of

carr

ying o

ut

org

anis

atio

nal

shut

dow

n a

nd s

ecuri

ty

pro

cedure

s co

rrec

tly

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


234


235

Unit 44: Work with Others to Improve Customer Service


QCF level: 3

Credit value: 8



Please refer to the CfA Customer Service Assessment Strategy at www.cfa.uk.com. 1. The learner’s evidence should be collected when carrying out a real job,

whether paid or voluntary, and when dealing with real customers, whether internal or external to the organisation. Evidence collected in a realistic working environment or a work placement is not permissible for this Unit. Simulation is not allowed for any performance evidence within this Unit.


3. Learners must provide evidence that shows they have done this over a sufficient period of time with different customers on different occasions for their assessor to be confident that they are competent.

4. Learners’ evidence must include examples of agreeing customer service roles and responsibilities which are:

a part of their own role b part of other people’s roles. 5. Learners must provide evidence that they have worked with two of these

groups of people: a team members or colleagues b suppliers or service partners c supervisors, team leaders or managers. 6. Learners’ evidence must show that their work with others involves

communication by two of these methods as expected within their job role:

a face to face b in writing c by telephone d using text messages e by e-mail f using the internet (including social networking) g using an intranet.

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

236

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Contr

ibute

const

ruct

ive

idea

s fo

r im

pro

ving c

ust

om

er s

ervi

ce

1.2

Id

entify

what

they

hav

e to

do t

o im

pro

ve

cust

om

er s

ervi

ce a

nd c

onfirm

this

with

oth

ers

1.3

Agre

e w

ith o

ther

s w

hat

they

have

to d

o

to im

pro

ve c

ust

om

er s

ervi

ce

1.4

Co-o

per

ate

with o

ther

s to

im

pro

ve

cust

om

er s

ervi

ce

1

Impro

ve c

ust

om

er s

ervi

ce b

y w

ork

ing w

ith o

ther

s

1.5

Kee

p t

hei

r co

mm

itm

ents

mad

e to

oth

ers

2.1

D

iscu

ss w

ith o

ther

s how

what

they

do

affe

cts

cust

om

er s

ervi

ce p

erfo

rman

ce

2

Monitor

thei

r ow

n p

erfo

rman

ce

when

im

pro

ving c

ust

om

er s

ervi

ce

2.2

Id

entify

how

the

way

they

work

with

oth

ers

contr

ibute

s to

war

ds

impro

ving

cust

om

er s

ervi

ce

3.1

D

iscu

ss w

ith o

ther

s how

tea

mw

ork

aff

ects

cu

stom

er s

ervi

ce p

erfo

rman

ce

3.2

W

ork

with o

ther

s to

colle

ct info

rmat

ion o

n

team

cust

om

er s

ervi

ce p

erfo

rman

ce

3.3

Id

entify

with o

ther

s how

cust

om

er s

ervi

ce

team

work

could

be

impro

ved

3

Monitor

team

per

form

ance

when

im

pro

ving c

ust

om

er s

ervi

ce

3.4

Tak

e act

ion w

ith o

ther

s to

im

pro

ve

cust

om

er s

ervi

ce p

erfo

rman

ce

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

237

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

4.1

D

escr

ibe

who e

lse

is invo

lved

either

direc

tly

or

indirec

tly

in t

he

del

iver

y of

cust

om

er s

ervi

ce

4.2

D

escr

ibe

the

role

s and r

esponsi

bili

ties

of

oth

ers

in t

hei

r org

anis

atio

n

4.3

D

escr

ibe

the

role

s of

oth

ers

outs

ide

thei

r org

anis

atio

n w

ho h

ave

an im

pact

on t

hei

r se

rvic

es o

r pro

duct

s

4.4

Eva

luat

e w

hat

the

goal

s or

targ

ets

of

thei

r org

anis

atio

n a

re in r

elat

ion t

o

cust

om

er s

ervi

ce a

nd h

ow

thes

e ar

e se

t

U

nder

stan

d h

ow

to w

ork

with o

ther

s to

im

pro

ve c

ust

om

er s

ervi

ce

4.5

Eva

luat

e how

thei

r org

anis

atio

n iden

tifies

im

pro

vem

ents

in c

ust

om

er s

ervi

ce

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


238


239

Unit 45: Conform to General Workplace Environmental Requirements


QCF level: 2

Credit value: 3




N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

240

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

D

escr

ibe

the

envi

ronm

enta

l as

pec

ts t

hat

could

(ac

tual

and p

ote

ntial

) hav

e an

im

pac

t on o

r pose

a h

azar

d t

o t

he

work

ac

tivi

ty a

nd a

djo

inin

g a

reas

1.2

D

emonst

rate

the

pro

cedure

of ch

ecki

ng

that

envi

ronm

enta

l co

ntr

ols

, eq

uip

men

t an

d m

ater

ials

are

in p

lace

and o

per

atio

nal

1.3

–

D

emonst

rate

the

org

anis

atio

nal

pro

cedure

for:

–

Rep

ort

ing t

he

use

of

envi

ronm

enta

l co

ntr

ol eq

uip

men

t or

mat

eria

ls

–

Rep

ort

ing a

n e

nvi

ronm

enta

l as

pec

t th

at m

ay

lead

to a

n inci

den

t –

Rep

ort

ing a

n e

nvi

ronm

enta

l in

ciden

t –

Rep

ort

ing a

non-c

om

plia

nce

with

envi

ronm

enta

l polic

ies

or

pro

cedure

s

1.4

Li

st t

he

equip

men

t and m

ater

ials

av

aila

ble

for

use

in t

he

even

t of an

en

viro

nm

enta

l in

ciden

t

1.5

D

emonst

rate

the

corr

ect

use

of

envi

ronm

enta

l im

pact

/inci

den

t eq

uip

men

t/m

ater

ials

1

Iden

tify

envi

ronm

enta

l as

pec

ts

1.6

D

escr

ibe

the

org

anis

atio

nal

polic

ies

and

obje

ctiv

es f

or

envi

ronm

enta

l m

anag

emen

t

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

241

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.7

D

escr

ibe

the

org

anis

atio

nal

pro

cedure

s fo

r:

–

Envi

ronm

enta

l m

onitoring

–

Rep

ort

ing e

nvi

ronm

enta

l in

ciden

ts

–

Rec

ord

ing e

nvi

ronm

enta

l in

ciden

ts

–

Rec

tify

ing s

ituat

ion w

her

e co

ntr

ols

or

equip

men

t/m

ater

ials

are

inoper

able

or

unav

aila

ble

–

D

ealin

g w

ith e

nvi

ronm

enta

l in

ciden

ts

–

Saf

e use

of eq

uip

men

t w

hen

dea

ling

with e

nvi

ronm

enta

l in

ciden

ts

1.8

D

escr

ibe

the

implic

atio

ns

to t

he

org

anis

atio

n in t

he

even

t of an

en

viro

nm

enta

l in

ciden

t:

–

Affec

ting t

he

work

pla

ce

–

Aff

ecting a

reas

outs

ide

the

work

pla

ce

1.9

Li

st t

he

sourc

es o

f en

viro

nm

enta

l in

form

atio

n in r

elat

ion t

o t

he

work

ac

tivi

ty

1.1

0

Dem

onst

rate

the

sourc

ing o

f an

d u

se o

f en

viro

nm

enta

l in

form

atio

n

2.1

D

escr

ibe

org

anis

ational

pro

cedure

s fo

r ef

fici

ent

use

of

reso

urc

es a

nd w

aste

re

duct

ion

2

Contr

ol w

ast

e ar

isin

g f

rom

the

oper

atio

ns

in t

hei

r ar

ea o

f re

sponsi

bili

ty

2.2

Exp

lain

why

effici

ent

use

of

reso

urc

es a

nd

was

te r

educt

ion a

re im

port

ant

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

242

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2.3

D

emonst

rate

org

anis

atio

nal

pro

cedure

s to

: –

Red

uce

wast

e –

Sav

e en

ergy

or

reso

urc

es

2.4

D

emonst

rate

org

anis

atio

nal

wast

e dis

posa

l pro

cedure

s

2.5

Exp

lain

the

import

ance

of

corr

ect

dis

posa

l of w

ast

e

2.6

Exp

lain

the

adva

nta

ges

of se

gre

gat

ing

diffe

rent

was

te t

ypes

2.7

D

escr

ibe

the

poss

ible

conse

quen

ces

of

impro

per

was

te d

isposa

l

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


243

Unit 46: Direct Vehicle Movements on Site


QCF level: 2

Credit value: 4




N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

244

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

D

emonst

rate

that

the

vehic

le,

crew

, th

eir

equip

men

t an

d load

s ar

e ch

ecke

d a

nd

confirm

ed a

s co

mply

ing w

ith

org

anis

atio

nal

req

uirem

ents

1.2

Id

entify

the

purp

ose

and r

oute

for

the

vehic

le m

ove

men

t on s

ite

1.3

Com

munic

ate

acc

ura

te a

nd c

om

ple

te

inst

ruct

ions

for

the

vehic

le m

ove

men

t th

at a

re u

nder

stood

1.4

G

ive

dir

ections

that

enco

ura

ge

safe

and

effici

ent

move

men

t

1.5

D

escr

ibe

the

org

anis

atio

nal

polic

ies

for

the

acc

epta

ble

conditio

n o

f ve

hic

les

ente

ring,

leav

ing,

or

movi

ng a

round t

he

site

1.6

Exp

lain

the

org

anis

ational

polic

ies

and

pro

cedure

s co

ntr

olli

ng v

ehic

le m

ove

men

ts

1.7

O

utlin

e th

e ra

nge

and c

hara

cter

istics

of

load

s tr

ansp

ort

ed o

n t

he

site

1.8

Exp

lain

the

org

anis

ational

polic

ies

rela

ting

to t

he

use

of per

sonal pro

tect

ive

cloth

ing

and e

quip

men

t on s

ite

1

Direc

t ve

hic

le m

ove

men

ts

1.9

D

escr

ibe

the

various

modes

of

com

munic

atio

n a

nd g

ivin

g d

irec

tions

on

site

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

245

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

0

Exp

lain

the

conse

quen

ces

of poor

com

munic

atio

n a

nd inco

rrec

t dir

ections

1.1

1

Exp

lain

the

org

anis

ational

pro

cedure

s in

th

e ev

ent

of pro

ble

ms

occ

urr

ing,

to

incl

ude:

–

Veh

icle

in t

he

wro

ng loca

tion

–

Veh

icle

bre

akdow

n

–

Spill

age

–

Unau

thorise

d a

cces

s or

move

men

t –

In

ciden

ts o

r ac

ciden

ts

–

Em

ergen

cy s

ituat

ions

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


246


247

Unit 47: Conforming to Productive Working Practices in the Workplace


QCF level: 2

Credit value: 3



This unit must be assessed in a work environment, in accordance with: – the Additional Requirements for Qualifications using the title NVQ in QCF – the ConstructionSkills’ Consolidated Assessment Strategy for

Construction and the Built Environment. Assessors for this unit must have verifiable, current industry experience and a sufficient depth of relevant occupational expertise and knowledge, and must use a combination of assessment methods as defined in the Consolidated Assessment Strategy. Workplace evidence of skills cannot be simulated.

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

248

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Com

munic

ate

with o

ther

s to

est

ablis

h p

roduct

ive

work

pra

ctic

es

1.1

Com

munic

ate

in a

n a

ppro

priat

e m

anner

with lin

e m

anag

emen

t, c

olle

agues

and/o

r cu

stom

ers

to

ensu

re t

hat

work

is

carr

ied o

ut

pro

duct

ivel

y 1.2

D

escr

ibe

the

diffe

rent

met

hods

of

com

munic

atin

g

with lin

e m

anag

emen

t, c

olle

agues

and c

ust

om

ers

1.3

D

escr

ibe

how

to u

se d

iffe

rent

met

hods

of

com

munic

atio

n t

o e

nsu

re t

hat

the

work

carr

ied o

ut

is p

roduct

ive

2

Follo

w o

rgan

isat

ional

pro

cedure

s to

pla

n t

he

sequen

ce o

f w

ork

2.1

In

terp

ret

rele

vant

info

rmat

ion f

rom

org

anis

atio

nal

pro

cedure

s in

ord

er t

o p

lan t

he

sequen

ce o

f w

ork

2.2

Pl

an t

he

sequen

ce o

f w

ork

, usi

ng a

ppro

priat

e re

sourc

es,

in a

ccord

ance

with o

rgan

isational

pro

cedure

s to

ensu

re w

ork

is

com

ple

ted

pro

duct

ivel

y 2.3

D

escr

ibe

how

org

anis

atio

nal

pro

cedure

s are

applie

d

to e

nsu

re w

ork

is

pla

nned

and c

arried

out

pro

duct

ivel

y, in r

elat

ion t

o:

–

usi

ng r

esourc

es for

ow

n a

nd o

ther

’s w

ork

re

quirem

ents

–

al

loca

ting a

ppro

priat

e w

ork

to e

mplo

yees

–

org

anis

ing t

he

work

seq

uen

ce

–

reduci

ng c

arbon e

mis

sions

2.4

D

escr

ibe

how

to c

ontr

ibute

to z

ero/l

ow

carb

on w

ork

outc

om

es w

ithin

the

built

envi

ronm

ent

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

249

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

3

Mai

nta

in r

elev

ant

reco

rds

in a

ccord

ance

with t

he

org

anis

atio

nal

pro

cedure

s

3.1

Com

ple

te r

elev

ant

docu

men

tation a

ccord

ing t

o t

he

occ

upat

ion a

s re

quired

by

the

org

anis

atio

n

3.2

D

escr

ibe

how

to c

om

ple

te a

nd m

ainta

in

docu

men

tation in a

ccord

ance

with o

rgan

isat

ional

pro

cedure

s, in r

elat

ion t

o:

–

job c

ards

–

work

shee

ts

–

mat

eria

l/re

sourc

e lis

ts

–

tim

e sh

eets

3.3

Exp

lain

the

reaso

ns

for

ensu

ring d

ocu

men

tation is

com

ple

ted c

lear

ly a

nd w

ithin

giv

en t

imes

cale

s

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

250

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

4

Mai

nta

in g

ood w

ork

ing

rela

tionsh

ips

when

co

nfo

rmin

g t

o p

roduct

ive

work

ing p

ract

ices

4.1

Car

ry o

ut

work

pro

duct

ivel

y, t

o t

he

agre

ed

spec

ific

atio

n,

in c

onju

nct

ion w

ith lin

e m

anagem

ent,

co

lleag

ues

, cu

stom

ers

and/o

r oth

er r

elev

ant

peo

ple

in

volv

ed in t

he

work

to m

ainta

in g

ood w

ork

ing

rela

tionsh

ips

4.2

Apply

the

princi

ple

s of eq

ualit

y and d

iver

sity

and

resp

ect

the

nee

ds

of

indiv

idual

s w

hen

co

mm

unic

atin

g a

nd w

ork

ing w

ith o

ther

s 4.3

D

escr

ibe

how

to m

ainta

in g

ood w

ork

ing

rela

tionsh

ips,

in r

elation t

o:

–

indiv

idual

s –

cu

stom

er a

nd o

per

ativ

e –

oper

ativ

e an

d lin

e m

anag

emen

t –

ow

n a

nd o

ther

occ

upat

ions

4.4

D

escr

ibe

why

it is

import

ant

to w

ork

eff

ective

ly w

ith

line

man

agem

ent,

colle

agues

and c

ust

om

ers

4.5

D

escr

ibe

how

work

ing r

elat

ionsh

ips

could

hav

e an

ef

fect

on p

roduct

ive

work

ing

4.6

D

escr

ibe

how

to a

pply

pri

nci

ple

s of eq

ualit

y and

div

ersi

ty w

hen

com

munic

atin

g a

nd w

ork

ing w

ith

oth

ers

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

251

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


252


253

Unit 48: Control the Sale of Stocked Material or Products


QCF level: 2

Credit value: 3




N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

254

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

D

escr

ibe

the

range

of m

ate

rials

/pro

duct

s th

at a

re a

vaila

ble

for

sale

1.2

Id

entify

mat

eria

ls/p

roduct

s so

ld

1.3

Show

how

to a

scer

tain

if

stock

is

avai

lable

for

sale

and c

olle

ctio

n

1.4

Exp

lain

the

org

anis

ational

pro

cedure

s fo

r re

port

ing:

–

Sal

es

–

Low

or

unav

aila

ble

sto

ck

–

Inci

den

ts o

r ac

ciden

ts

–

Em

ergen

cy s

ituat

ions

–

Veh

icle

bre

akdow

n

–

Spill

age

–

Dam

age

or

conta

min

atio

n o

f st

ock

1

Contr

ol th

e st

ock

s of

mat

eria

l or

pro

duct

s

1.5

D

etai

l org

anis

atio

ns

requirem

ents

and

pro

cedure

s fo

r ve

hic

le m

ove

men

t onto

, on,

and lea

ving t

he

site

2.1

Exp

lain

the

org

anis

ational

polic

ies

and

pro

cedure

s in

rel

atio

n t

o s

ales

tr

ansa

ctio

ns

2

Sel

l st

ock

ed m

ater

ial or

pro

duct

s

2.2

Chec

k th

at t

he

purc

has

er,

thei

r ve

hic

le

and e

quip

men

t are

appro

priat

e fo

r th

e goods

bei

ng p

urc

has

ed

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

255

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2.3

Est

ablis

h t

he

iden

tity

of cu

stom

ers

and

that

they

are

acc

epta

ble

to t

he

org

anis

atio

n

2.4

D

escr

ibe

the

org

anis

atio

nal

pro

cedure

s fo

r es

tablis

h t

he

cust

om

er iden

tity

, an

d if

appro

priat

e, c

redit r

ating

2.5

Acc

ura

tely

inte

rpre

t th

e cu

stom

ers’

re

quirem

ents

2.6

Id

entify

that

the

reques

ted g

oods

are

av

aila

ble

, an

d t

hei

r lo

cation

2.7

D

ecid

e how

the

reques

ted g

oods

are

to

be

issu

ed t

o t

he

cust

om

er

2.8

G

ive

pre

cise

inst

ruct

ions

to t

he

cust

om

er

for

purc

hasi

ng a

nd r

ecei

ving

mat

eria

l/pro

duct

s re

ques

ted,

incl

udin

g

safe

loadin

g p

roce

dure

, an

d a

ddin

g a

ny

spec

ific

pro

duct

info

rmat

ion

2.9

Sta

te t

he

types

and form

s of in

form

atio

n

giv

en t

o c

ust

om

ers

in r

elation t

o s

old

m

ater

ials

/pro

duct

s

2.1

0

Dem

onst

rate

how

to c

hec

k:

–

purc

hase

s ag

ainst

cust

om

er

requirem

ents

–

th

at t

he

vehic

le is

in a

safe

and

suitab

le c

onditio

n t

o lea

ve t

he

site

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

256

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2.1

1

Com

ple

te d

ocu

men

tation o

n s

ales

ac

cord

ing t

o o

rgan

isational

req

uirem

ents

2.1

2

Rec

eive

or

pro

cess

pay

men

t ac

cord

ing t

o

org

anis

atio

nal

pro

cedure

s

2.1

3

Exp

lain

the

org

anis

ational

pro

cedure

s fo

r dea

ling w

ith c

ust

om

ers

who a

re:

–

Difficu

lt

–

Fail

to c

om

ply

with inst

ruct

ions

–

Do n

ot

have

an a

ppro

ved m

ethod o

f pay

men

t

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


257

Unit 49: Conforming to General Safety in the Workplace


QCF level: 1

Credit value: 2



This unit must be assessed in a work environment and in accordance with: – the ConstructionSkills‘ Consolidated Assessment Strategy for

Construction and the Built Environment – Craft, Supervisory, Technical, Managerial and Professional Units and Qualifications with NVQ in the Qualification and Credit Framework (QCF) title and SVQs.

Assessors for this unit must use a combination of the following assessment methods: – observation of normal work activities within the workplace that clearly

confirms the required skills – questioning the learner on knowledge criteria that clearly confirms the

required understanding – review other forms of evidence that can clearly confirm industry required

skills, knowledge and understanding. Assessors for this unit must have verifiable, current industry experience and a sufficient depth of occupational expertise and knowledge of conforming to efficient working practices to be effective and reliable when confirming a learner’s competence. Workplace evidence of skills cannot be simulated except for assessment criteria 4.1.

N033439 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 D

iplo

ma

for

Was

te S

uper

viso

r (Q

CF)

–

Issu

e 2 –

August

2012

© P

ears

on E

duca

tion L

imited

2012

258

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.1

Rep

ort

and/o

r re

cord

haz

ards

within

the

work

pla

ce a

nd o

ccupations

at

work

1.2

D

escr

ibe

typic

al h

azar

ds

asso

ciat

ed w

ith

the

occ

upational

are

a incl

udin

g n

ois

e,

reso

urc

es,

envi

ronm

enta

l, s

ubst

ance

s an

d

articl

es,

obst

ruct

ions,

sto

rage

and w

ork

ac

tivi

ties

1

Iden

tify

haza

rds

asso

ciat

ed w

ith t

he

work

pla

ce a

nd r

ecord

and r

eport

in

acco

rdan

ce w

ith o

rgan

isat

ional

pro

cedure

s.

1.3

Sta

te t

he

met

hods

use

d f

or

report

ing

haz

ards

in t

he

work

pla

ce

2.1

Sel

ect

and w

ear

gen

eral

per

sonal

pro

tect

ive

equip

men

t (P

PE)

in t

he

work

en

viro

nm

ent

in a

ccord

ance

with

legis

lation a

nd o

rgan

isat

ional

re

quirem

ents

2.2

Sta

te w

hen

and w

hy

PPE

should

be

use

d

incl

udin

g p

rote

ctiv

e hel

met

s, e

ar

pro

tect

ion,

ove

ralls

, sa

fety

boots

and h

igh

visi

bili

ty c

loth

ing

2.3

Adher

e w

ith s

tatu

tory

req

uir

emen

ts,

safe

ty n

otice

s an

d w

arnin

g n

otice

s dis

pla

yed w

ithin

the

work

pla

ce

2

Com

ply

with a

ll w

ork

pla

ce s

afe

ty

legis

lation r

equirem

ents

.

2.4

D

escr

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Further information

Our customer service numbers are: BTEC and NVQ 0844 576 0026 GCSE 0844 576 0027 GCE 0844 576 0025 The Diploma 0844 576 0028 DiDA and other qualifications 0844 576 0031 Calls may be recorded for training purposes.

Useful publications

Related information and publications include: Centre Handbook for Edexcel QCF NVQs and Competence-based

Qualifications published annually functional skills publications – specifications, tutor support materials and

question papers Regulatory Arrangements for the Qualification and Credit Framework

(published by Ofqual, August 2008) the current Edexcel publications catalogue and update catalogue. Edexcel publications concerning the Quality Assurance System and the internal and standards verification of vocationally related programmes can be found on the Edexcel website. NB: Some of our publications are priced. There is also a charge for postage and packing. Please check the cost when you order.

How to obtain National Occupational Standards

To obtain the National Occupational Standards go to www.ukstandards.org.uk.


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Professional development and training

Edexcel supports UK and international customers with training related to NVQ and BTEC qualifications. This support is available through a choice of training options offered in our published training directory or through customised training at your centre. The support we offer focuses on a range of issues including: planning for the delivery of a new programme planning for assessment and grading developing effective assignments building your team and teamwork skills developing student-centred learning and teaching approaches building functional skills into your programme building effective and efficient quality assurance systems. The national programme of training we offer can be viewed on our website (www.edexcel.com/training). You can request customised training through the website or by contacting one of our advisers in the Training from Edexcel team via Customer Services to discuss your training needs. The training we provide: is active is designed to be supportive and thought provoking builds on best practice may be suitable for those seeking evidence for their continuing

professional development.


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Annexe A: Quality assurance

Key principles of quality assurance

A centre delivering Edexcel qualifications must be an Edexcel recognised centre and must have approval for qualifications that it is offering.

The centre agrees, as part of gaining recognition, to abide by specific terms and conditions relating to the effective delivery and quality assurance of assessment. The centre must abide by these conditions throughout the period of delivery.

Edexcel makes available to approved centres a range of materials and opportunities to exemplify the processes required for effective assessment and provide examples of effective standards. Approved centres must use the guidance on assessment to ensure that staff who are delivering Edexcel qualifications are applying consistent standards.

An approved centre must follow agreed protocols for: standardisation of assessors; planning, monitoring and recording of assessment processes; internal verification and recording of internal verification processes and dealing with special circumstances, appeals and malpractice.

Quality assurance processes

The approach to quality assured assessment is made through a partnership between a recognised centre and Edexcel. Edexcel is committed to ensuring that it follows best practice and employs appropriate technology to support quality assurance processes where practicable. The specific arrangements for working with centres will vary. Edexcel seeks to ensure that the quality-assurance processes it uses do not inflict undue bureaucratic processes on centres, and works to support them in providing robust quality-assurance processes. The learning outcomes and assessment criteria in each unit within this specification set out the standard to be achieved by each learner in order to gain each qualification. Edexcel operates a quality-assurance process, designed to ensure that these standards are maintained by all assessors and verifiers. For the purposes of quality assurance, all individual qualifications and units are considered as a whole. Centres offering these qualifications must be committed to ensuring the quality of the units and qualifications they offer, through effective standardisation of assessors and internal verification of assessor decisions. Centre quality assurance and assessment processes are monitored by Edexcel.


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The Edexcel quality-assurance processes will involve: gaining centre recognition and qualification approval if a centre is not

currently approved to offer Edexcel qualifications annual visits to centres by Edexcel for quality review and development of

overarching processes and quality standards. Quality review and development visits will be conducted by an Edexcel quality development reviewer

annual visits by occupationally competent and qualified Edexcel Standards Verifiers for sampling of internal verification and assessor decisions for the occupational sector

the provision of support, advice and guidance towards the achievement of National Occupational Standards.

Centres are required to declare their commitment to ensuring quality and appropriate opportunities for learners that lead to valid and accurate assessment outcomes. In addition, centres will commit to undertaking defined training and online standardisation activities.


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Annexe B: Centre certification and registration

Edexcel Standards Verifiers will provide support, advice and guidance to centres to achieve Direct Claims Status (DCS). Edexcel will maintain the integrity of Edexcel QCF NVQs through ensuring that the awarding of these qualifications is secure. Where there are quality issues identified in the delivery of programmes, Edexcel will exercise the right to: direct centres to take action limit or suspend certification suspend registration. The approach of Edexcel in such circumstances is to work with the centre to overcome the problems identified. If additional training is required, Edexcel will aim to secure the appropriate expertise to provide this.

What are the access arrangements and special considerations for the qualifications in this specification?

Centres are required to recruit learners to Edexcel qualifications with integrity. Appropriate steps should be taken to assess each applicant’s potential and a professional judgement should be made about their ability to successfully complete the programme of study and achieve the qualification. This assessment will need to take account of the support available to the learner within the centre during their programme of study and any specific support that might be necessary to allow the learner to access the assessment for the qualification. Centres should consult Edexcel’s policy on learners with particular requirements. Edexcel’s policy on access arrangements and special considerations for Edexcel qualifications aims to enhance access to the qualifications for learners with disabilities and other difficulties (as defined by the 1995 Disability Discrimination Act and the amendments to the Act) without compromising the assessment of skills, knowledge, understanding or competence. Please refer to Access Arrangements and Special Considerations for BTEC and Edexcel NVQ Qualifications for further details. www.edexcel.com.


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Annexe C: Assessment requirements/strategy

THE ENERGY AND UTILITIES ASSESSMENT STRATEGY IN THE GAS, POWER (including renewable), WATER AND WASTE MANAGEMENT SECTORS This strategy consists of the core requirements, common across the footprints, covering competency-based qualifications. Sector specific requirements are specified in appendices E (Water) and F (Gas),

Principles for assessment of evidence Awarding bodies/organisations should: 1. Ensure the learner’s workplace is used as the predominant assessment

location and naturally occurring workplace evidence is the primary source for determining competence. EU Skills will specify any exceptions to this position. An environment similar to the learner’s own workplace (such as another site, plant etc) can be used to demonstrate experience where it is not possible within the learner’s own workplace. For learners on Programme-led Apprenticeships (MAs in Scotland), there is no dilution of EU Skills requirements for predominant evidence of performance to be generated within an actual work environment.

2. Incorporate systems, within the external verification processes, which ensure learners evidence reflects adequate performance of competence ‘over time’

3. Ensure the assessment methods in the vocational qualifications reflect requirements for the different types of evidence likely to be generated at appropriate levels in line with regulatory bodies and nations. For example, more use of observation may be appropriate at lower levels but used less in higher levels. Observation will not be the sole method of assessment.

4. Be able to make use of assessment carried out in a realistic work environment in ( Specified in APPENDIX A) situations where a learner’s inexperience might result in danger or seriously compromise other aspects of the organisation and its work.

5. Control the use of simulation as supporting evidence for performance in the workplace. This also applies to learners on Programme-led Apprenticeships (does not apply in Scotland).

6. Reserve the right to refuse the use of assessment in a realistic work environment or other simulated environment where it considers the rigour and integrity of assessment could be compromised. The centre should be provided with a written explanation.

7. Promote the use of high quality witness testimony as a means of value-added and reducing unnecessary bureaucracy in the assessment process. EU Skills provide further details about witness testimony (Specified in APPENDIX D)


268

8. Ensure performance evidence is supported by the required knowledge evidence. Assessors should be guided on the use of oral and written assessment to cover fully the area being assessed and to satisfy the reliability of evidence from non-observed sources or witness testimony. The awarding body should provide if appropriate a template specification for assessment questioning. This will offer consistency across centres and flexibility for centres to use questions relevant to their own situations. Where there is industry requirements for external assessment of a specified vocational qualification, EU Skills and the awarding body will work together and agree the appropriate method.

9. Supporting the use of other qualifications as valuable contributions to evidence of competence

10.Work with other awarding bodies where appropriate (and EU Skills where relevant) to develop materials to enable consistent interpretation of the national occupational standards. For example, question banks, common vocational qualifications, assessment and evidence requirements or other materials with sheets and responses to questions identifying key points or preparing a glossary of terms to support the qualification where appropriate.

11. Identify and utilise any appropriate prior leaning and experience which is current as evidence for the qualification.

Independent Assessment Awarding bodies/organisations will: 12. Preserve a measure of independence across all assessment locations

and situations and maintain rigour in assessment practices, by adopting industry requirements. Industry requirements will be included in the appropriate sector appendix.

Assessment in a realistic work environment (To carry out assessment in a realistic work environment the guidelines shown at APPENDIX A must be used). Awarding bodies/organisations will: 13. Provide centres with a specification for a realistic work environment

which meets the requirements of this assessment strategy. See Appendix A.

14. Operate systems which ensure on-site inspection is carried out to confirm the environment meets the specification.

15. Ensure the external verification process incorporates ongoing monitoring to ensure the facilities remain compliant with the specification.

16. Ensure the external verification process incorporates procedures centres can use to get prior confirmation on the appropriateness of using planned assessment in a realistic work environment.


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Simulation Awarding bodies/organisations will: 17. Provide centres with guidance on where simulation can be used. (See

Appendix B). Guidance on simulation will also be highlighted in the appropriate sector appendix.

18. Ensure the external verification process incorporates procedures which centres can use to get prior confirmation on the appropriateness of using a planned simulation outside EU Skills specification ( See APPENDIX B Simulated Activities for Vocational Qualifications)

Enhanced external quality assurance of assessment Awarding bodies/organisations will: 19. Use analytical monitoring to provide information on the performance of

centres and assessors over time to inform external verification visits and training and development events.

20. Carry out a risk assessment of organisations seeking to be approved centres.

21. Apply risk assessed quality assurance and control to all approved centres.

22. Operate a system for succession planning of its pool of external verifiers.

23. Operate a system for monitoring continuing professional development for both newly appointed and existing external verifiers.

24. Incorporate standards and relevant industry documentation within the vocational qualification where there is such statutory requirements to be satisfied (eg HSE, OFWAT, OFGEN).

25. Operates systems for sharing best practice with and between centres. 26. Offer opportunities for centres to contribute to, or keep up-to-date with,

latest developments in qualification matters. 27. Operate a system which ensures there is consistency across

geographical spread of approved centres. 28. Provide feedback, at least annually, to centres and EU Skills on issues

related to the national occupational standards and their effectiveness in vocational qualifications.

29. Attend and contribute to the EU Skills Awarding Body Forum and E Forum.


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APPENDIX A

Realistic Work environment (RWE) for Vocational Qualifications Organisations wishing to operate a Realistic Work Environment must operate an environment which reflects a real work setting. This will ensure any competence achieved in this way will be sustained in a real employment. Where new national occupational standards are developed, EU Skills will use a decision matrix to determine the units where assessment of this type can be carried out. The following contexts are illustrations where assessment in a realistic work environment might be used: Where demonstration of emergency shutdown and related safety

procedures would be dangerous and/or disruptive to plant/environment/individuals; too costly such as total plant shutdown or dealing with spillage of dangerous substances; where issues of confidentiality restrict access to real work opportunities.

Demonstrating specific aspects of the operation which rarely or never occur because of effective quality assurance systems.

The capacity to integrate disparate knowledge to cope with unforeseen events and to solve problems.

Aspects of working relationships and communications where no opportunity has been presented for the use of naturally occurring workplace evidence of learner’s performance.

Conditions of assessment in a RWE To undertake the assessment in a RWE the following conditions must be met: 1. Assessments must be carried out under realistic work pressures that are

found in the normal industry workplace 2. Assessments must be carried out in conditions and facilities which are

typical of those encountered in the normal industry workplace 3. The range of materials, equipment and tools that learners use must be

up-to-date and be of the type routinely found in the normal industry workplace environments

4. All work carried out should be completed in a way, and to a timescale, that is acceptable in the normal industry workplace

5. Learners must interact with the range of personnel and contractors found in the normal industry workplace

6. Learners must be expected to achieve a volume of work comparable to that expected in the normal work situation being replicated

7. Learners must be given workplace responsibilities that will enable them to meet the requirements of the national occupational standards

8. Learners must show their productivity reflects that found in the work situation being replicated

9. The RWE must take into account legislation, regulations, codes of practice, etc, which pertain to the regulated environment

10. The RWE must be managed as a real work situation.


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APPENDIX B

Simulated activities for Vocational Qualifications Energy and Utility Skills defines simulated activities as those which are carried out without the environment resources or equipment found within the workplace and involve acting or other scenarios which are not ‘real’ work tasks. Where new national occupational standards are developed, EU Skills will advise where simulation might be used.

Conditions for simulation The simulated situation can represent situations which rarely occur or are exceptional in any other way. The people taking part in the simulation must have a brief which gives sufficient information to them to recognise the equivalent real situation and decide what they would do and say. The people taking the parts of other personnel or contractors or customers must be credible for the situation that is being simulated The simulated situation should not require the learners to experience unusually difficult circumstances which are outside the normal scope of the job role.

APPENDIX C

Assessors, independent assessors, internal verifier, external verifier competence requirements

The assessor, independent assessor, internal verifier, external verifier must:

Core Requirements

A

IV

EV

IA

Demonstrate a high level of interpersonal and communication skills

* * *

Have up-to-date knowledge of current practice and emerging issues within their industry and be aware there may be differences between the 4 UK countries

* * *

Have a thorough understanding of the national occupational standards for the qualifications they are assessing or verifying and be able to interpret them and offer advice on assessment-related matters

* * *

Show experience and working knowledge of the assessment and verification processes relating to the context in which they are working

*

* *


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Demonstrate relevant, current and credible experience and knowledge with a requirement for evidence of CPD and occupational skills

*

*

*

*

Show they are able to act as an emissary of the awarding body and be able to facilitate consistency across centres

*

Have – or be working towards: being qualified –Assessor or Verifier

units plus CPD and operate to A and V standards (A or V Units/D Units)

qualifications/training that has been mapped to A and V Units by awarding bodies

An employer direct model as an alternative to assessors and verifiers achieving the A and V Units can be used. This model allows employer/alternative training, which is endorsed by the awarding body, to be used as a means of demonstrating assessor and verifier competence. Where this model is used EU Skills would require awarding bodies to have mapped the training against the A and V Unit competences to ensure that there is a direct match. identified any gaps and ensured

that alternative evidence to demonstrate full competence is provided.

provide written endorsement which indicates acceptance of the training as a direct equivalent to the A and V Units.

Both the letter of endorsement and mapping of the employer/alternative training to the A and V Units will be required and reviewed by EU Skills and will also be reviewed by SQA Accreditation during the awarding body audit activity.

* * *


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Demonstrate a commitment to continuing professional development and to keeping abreast of the changing environment and practices in their industry

* * * *

APPENDIX D Witness testimony EU Skills supports the use of witness testimony as a natural and effective way of contributing to a candidate’s source of evidence of competence. Nonetheless, the quality of this type of evidence will be affected by knowledge the witness has about the vocational qualification requirements and their own competence in the occupational role. As a minimum, witness should be: fully briefed and clear about the purpose and use of the testimony able to demonstrate they have the necessary expertise in the

occupational area for which they are providing testimony. Expert witnesses should be: occupationally competent in the functions covered by the units to which

they are contributing. This competence will have been gained by working in the energy and utilities sector

maintaining their occupational competence by engaging in continuing professional development activities to keep up-to-date with developments and changes taking place within energy and utilities sector

working currently, or within the last year, in a post directly related to the vocational qualification units they are witnessing

familiar with the national occupational standards and be able to interpret current working practices and technologies within the area of work

have had an appropriate induction to the Energy and Utility Skills national occupational standards, the awarding body and assessment centre requirements and have ongoing support by way of access to updating and other issues connected with the qualifications.


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WASTE SECTOR SPECIFIC REQUIREMENTS TO FINAL GENERIC ASSESSMENT STRATEGY These are the current requirements for accredited vocational qualifications. They will remain in place until the certification end dates. Any requirements for new vocational qualifications will be discussed by EU Skills and the industry and agreed with the awarding body (ies) when the new qualifications are developed. Assessors, independent assessors, internal verifier, external verifier competence requirements

The assessor, independent assessor, internal verifier, external verifier must:

Core Requirements

A IV EV IA Waste (inc.

recycling

Demonstrate a high level* of interpersonal and communication skills

* * * *

Have up-to-date knowledge of current practice and emerging issues within their industry and be aware there may be differences between the 4 UK countries

* * * *

Have a thorough understanding of the national occupational standards for the qualifications they are assessing or verifying and be able to interpret them and offer advice on assessment-related matters

* * *

*

Show experience and working knowledge of the assessment and verification processes relating to the context in which they are working

*

* * *

*

Demonstrate they have relevant and credible technical and/or industrial experience not more than 5 years old – at a level relevant to their role and the award

*

*

*

*

Show they are able to act as an emissary of the awarding body and be able to facilitate consistency across centres

*

*

Have – or working towards being qualified –Assessor or Verifier units (A or V Units/D Units) or TQFE or TQSE for assessment or verification in Scotland and or the new training and development qualification at present in development

* * * *


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Demonstrate a commitment to continuing professional development and to keeping abreast of the changing environment and practices in their industry

* * * * *

Waste Management – N/SVQ L3 and L4 leading to a COTC (or equivalent awards) Have held at least one of the following posts: management of a similar waste

management facility area management of direct operational

management working alongside site managers as a

result of developing, auditing or commissioning operational facilities

Waste Management – N/SVQ L1,L2,L3 and L4 not leading to a COTC Hold a supervisory grade in the category

of award to be assessed or verified Have an approved qualification at least

one level higher than the award they will assess or verify

* * *


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1. ASSESSMENT OF CANDIDATE EVIDENCE 2. INDEPENDENT ASSESSMENT 3. ENHANCED EXTERNAL QUALITY ASSURANCE OF ASSESSMENT

Waste Management Sector

Independent assessment Enhanced external quality assurance of assessment Recycling

The awarding body will operate a system for sampling specified units at all external verification visits. The units should be determined by perceived risk to the assessment process. The awarding body will operate a system which ensures assessors will not assess candidates for whom they have line management responsibility or any unit for which they have been involved in training that candidate (this does not apply to mentoring-type activities) Where a centre cannot meet this requirement, the awarding body can agree 100% external verification for the following units: Ensure health and safety requirements are met in

your area of responsibility

The awarding body must provide guidance to accompany each of the units “Managing a budget” which ensures candidates who have previously achieved units “Conduct an assessment of risks” (Unit G ENTO) and “Ensure health and safety requirements are met in your area of responsibility” (MSC E6) within a lower level NVQ/SVQ demonstrate continuing competence at the higher level 7.


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Realistic Work Environment Permitted Assessment There are current requirements for accredited vocational qualifications. They remain in place until the certification end dates. Any requirements for new vocational qualifications will be discussed by EU Skills and the industry with the awarding body (ies) when new qualifications are developed. Waste Management Realistic work environment (RWE) may be used in these units:

Unit WO3 Comply with emergency procedures on waste management activities Added September 2009 Waste NOS review and Revision

Responding to accidents and emergency situations and minimising risk

WO12 Manually clear snow and treat highways and land for ice Added September 2009 Waste NOS review and Revision

Component 1 and 2 clearing and treating snow-affected highways

Simulated Environment Permitted Assessment There are current requirements for accredited vocational qualifications. They remain in place until the certification end dates. Any requirements for new vocational qualifications will be discussed by EU Skills and the industry with the awarding body (ies) when new qualifications are developed.


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Annexe D: Additional requirement for qualifications that use the term ‘NVQ’ in a QCF qualification title

Please go to www.ofqual.gov.uk to access the document ‘Operating rules for using the term ‘NVQ’ in a QCF qualification title’.

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