eazybi for service teams
TRANSCRIPT
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for Service TeamsDaina Tupule
Budapest, 2017
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About Us
Daina Tupule - BI Solution Consultant In previous life used to work as IT Quality Manager and IT Service Manager
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Transactional Data
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Transactional Data
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Built In JIRA Service desk Reports
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Built In Insight Reports
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What If You Need More?
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Each SLA has a set of Dimensions and Measures
Match dimensions and measures of the same SLA to build a report or new calculations
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[jira.customfield_NNNNN]data_type = "integer"measure = true
add definition for a measure in eazyBI advanced settings
use custom field ID instead of NNNNN
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s = null;if(issue.fields.customfield_NNNNN) {
switch(issue.fields.customfield_NNNNN) {case "com.atlassian.servicedesk.internal.api.customfields.feedback.RequestFeedbackCFValue@d2f19":s = 2;break;case "com.atlassian.servicedesk.internal.api.customfields.feedback.RequestFeedbackCFValue@d3472":s = 3;break;case "com.atlassian.servicedesk.internal.api.customfields.feedback.RequestFeedbackCFValue@d39cb":s = 4;break;case "com.atlassian.servicedesk.internal.api.customfields.feedback.RequestFeedbackCFValue@d3f24":s = 5;break;
} if (s) issue.fields.customfield_NNNNN= s;}
add custom JavaScript code to JIRA import settings in eazyBI
for each account with this custom field selectionuse custom field ID instead of NNNNN
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eazyBI demo
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Questions?