Eagles Infotech Consultants Pte Ltd

Trainer :Kee Tong

Communication and Shopping Through The Internet

Part 1 : E-MailingPart 2 : Online Transaction

Part 1 : Electronics Mail

1.1 Basic Facts on E-Mail1.1.1 What is Electronic Mail1.1.2 What can E-Mail do1.1.3 How will it benefits me1.1.4 Advantages & Disadvantages

1.2 E-Mailing1.2.1 E-Mail Glossary1.2.2 Parts Of an E-Mail1.2.3 Understanding E-Mail address

Part 1 : Electronics Mail

1.3 Setting Up An E-Mail Account1.3.1 E-Mail Service Provider1.3.2 Registration for E-Mail Account

1.4 Working With E-Mail1.4.1 Composing An E-Mail1.4.2 Reading An E-Mail1.4.3 Reply An E-Mail1.4.4 Forward An E-Mail1.4.5 Sending Attachment File

Part 2 : Online Transaction

2.1 Basic Facts on Online Transaction2.1.1 What are Online Transaction2.1.2 Why should I use Online Transaction2.1.3 Security Guidelines for Online Transaction2.1.4 Types Of Online Transaction

1.1.1 What is Electronics Mail

E-Mail is writing a normal letters without pen, paper, stamps and walking to the post box to post it. E-mail works by sending electronic messages over the Internet Network It only takes a few seconds to arrive at the receiver after you send it

1.1.2 What can Electronics Mail do

Beside sending and receiving mail, you can forward message to others and send attachment file

1.1.3 How will it benefit me

Speedy transactions of mails.

Convenience at one's fingertips.

Cheap and saves space because it is paperless.

Fast delivery. Result: E-mails are popular today.

1.1.4 Advantages and Disadvantages

Cheap :- No need to pay postage stamps

No more late deliveries

No heavy mails, it is paperless and support file attachment

Able to reply mail at a short ime

Able to send email to one person or many people at one time

AdvantagesAdvantages

DisadvantagesDisadvantages

Emotions are difficult to express on email

Computer viruses can spread through email easily

Receiving Spam, the junk e-mail

Lack of privacy

1.2.1 E-Mails Glossary

Address Book BCC and CC E-Mail Emoticons Folders Inbox Outbox / Sent Netiquette Spam

1.2.2 Parts Of An E-Mail

1.2.3 Understanding E-Mail Address

calebchan@eagleinfotech.com.sgcalebchan@eagleinfotech.com.sg

Organisation.com.edu.gov.net.org.per

Country.au Australia.ca Canada.de Germany.fr France.hk Hong Kong.jp Japan.my Malaysia.sg Singapore

1.3.1 E-Mail Service Provider

Others

AsiaOne.com

LycosContact

1.3.2 Registration For an E-Mail Account

www.yahoo.comwww.yahoo.com

Tips On E-MailingTips On E-Mailing

DO NOT TYPE ALL IN CAPITALS Be careful what you write Write briefly Do no attach large file Do not spam Write useful subject line Use emoticons when try to convey a tone of voice

2.1.1 What are Online Transaction

It is just doing business or work over the Internet.

For example, you can shop from your own home

and avoid the long queues.

2.1.3 Security Guideline for Online Transaction

Secuirty. A site is safe when it shows lock symbol

at the lower right hander of the webpage. The merchants can be contact in many ways as possible A stated privacy policy that protects your personal information A stated returns policy and satisfaction guaranteed policy State the cost of delivery Take note of the currency.

2.1.4 Types Of Online Transaction

e-Shopping

e-Services

e-banking

e-auctions

e-News

e-Filing

e-Registration

Some Useful WebsitesSome Useful Websites

DBS Bank www.dbs.com.sg

Shopping www.shoppingvillage.com

Shares www.sgx.com

Health www.healthanswer.com.sg

Education www.moe.edu.sg

Maids www.newway.com.sg

Air Tickets www.kenair.com.sg

Government www.ecitizen.com.sg