e-tender for providing infrastructure ... 1 e-tender for providing remote infrastructure management
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E-TENDER FOR PROVIDING Remote Infrastructure Management Services
TO BSNL CUSTOMERS For Management of Customer END
Equipments, their network on WAN for Data Services offered
TE NO. CGM STR/MM/CNI/E-TEND ER / RIM/ 2016–17 /03 DATED AT
CHENNAI -32, THE 26-09-2016.
VALIDITY OF THE OFFER-180 DAYS.
BHARAT SANCHAR NIGAM LIMITED (A GOVT OF INDIA ENTERPRISE)
Office of the Chief General Manager
Southern Telecom Region 11, Link Road, Ganapathy colony,
Guindy, Chennai-32. Website http://str.bsnl.co.in
SECTION TITLE PAGES
I Notice Inviting Tender 4-5
II Instructions to Bidders 6-22
III General (Commercial) Conditions of the Contract 23-33
IV Special Conditions of the Contract 34-35
V Scope of WORK and Technical Specifications of
services to be offered
Annexure A Different SLA offerings by BSNL 42-43
Annexure B Technical Specification 44
Annexure C PBG proforma 45-46
Annexure D Agreement proforma 47-48
Annexure E Bid Form 49
Annexure F Price Schedule 50
Annexure G Bid Security Form 51
Annexure H Proforma for Authorisation letter 52
Bharat Sanchar Nigam Ltd. formed in October, 2000, is India’s Number One Telecommunications Company providing comprehensive range of telecom services in India: Wireline, CDMA mobile, GSM Mobile, Internet, Broadband, Carrier service, MPLS-VPN, VSAT, VoIP services, IN Services, GPON, WI-MAX etc..,
The internet service is provided by BSNL under the Brand name of BSNL Broadband, BSNL Internet etc., which primarily deals with Broadband Internet and dialup Internet Service.It has a registered customer base of more than 8.09 Million. In addition it offers MPLS VPN, Internet leased lines with speed ranging from 64 Kbps to 155 Mbps. Keeping pace with the technological trend, BSNL has been launching different types of Internet Services from time to time.
BSNL has established State of the Art MPLS VPN technology Core Network spread across more than 100 cities in the country. The two layers of the MPLS backbone are the CORE & the EDGE networks. The CORE Network comprises the routers connected with the high speed STM-16 transmission links whereas the EDGE network comprises the EDGE routers connected to the CORE routers through the Gigabit Ethernet or STM-16 links. This layer aggregates customer traffic, enforces QOS and extends managed access to the customers.
The BSNL’s MPLS VPN Nodes are presently located at approx. 100 places. In addition to this approximately approx 200 locations have been designated as Virtual Nodes. However, the VPN can be extended to any corner of India using a mix of Leased Line and MPLS VPN etc forming Hybrid Network. Further details of the MPLS Network capabilities, pricing, Service Level Agreement (SLA) etc. will be shared with the selected parties.
It is implemented over a high capacity (STM-16 expandable up to STM-64 in future) dual layer robust MPLS Network that has inherent redundancies in routing capability guaranteeing specified service levels. The technology enables secure Virtual Private Networks (VPN) to be built and allows scalability that will make it possible for BSNL to offer assured growth to its customers without having to make significant investments.
BSNL would now be geared to provide Bandwidth on demand, Video Conferencing, Voice over IP (VoIP) and a host of other value added services that could revolutionize the way a corporate business works.
The basic Objective of this tender is to provide the RIM (Remote Infrastructure Management) services required by the customers. BSNL aims to implement the SLA provisions as well as the special provisions made in MOU’s with different companies.
S E C T I O N - I
NOTICE INVITING TENDER
BHARAT SANCHAR NIGAM LIMITED, ( A GOVERNMENT OF INDIA ENTERPRISE)
O/o CHIEF GENERAL MANAGER, SOUTHERN TELECOM REGION,
11, Link Road, Ganapathy Colony Guindy , CHENNAI - 600 032.
E-TENDERS ARE INVITED BY THE CHIEF GENERAL MANAGER, SOUTHERN TELECOM REGION, CHENNAI FOR PROVIDING REMOTE INFRASTRUCTURE MANAGEMENT (RIM) SERVICES TO BSNL’S CUSTOMERS FOR MANAGEMENT OF CUSTOMER’S END EQUIPMENTS, THEIR NETWORK ON WAN.
THE INDIAN COMPANIES / Firms REGISTERED To provide RIM (REMOTE INFRASTRUCTURE MANAGEMENT) ARE ELIGIBLE TO PARTICIPATE IN THE E- TENDER.
Tender No. & Date CGM STR/MM/CNI/E-TENDER / RIM/2016–17 /03 DATED AT CHENNAI -32, THE 26-09-2016
Price of Bid Form Rs 2100 /- (inclusive of 5% VAT)
Bid Security Rs 7,29,000 /-
Date of issue of Tender forms
27-09-2016 Time: 1100 hours to 1600 hours
Last Date of issue of Tender forms
19-10-2016 Time: 1100 hours to 1600 hours
Last Date of receipt of completed Tender forms
21-10-2016 Time: 1100 hours
Date of Opening of Tender forms
21-10-2016 Time: 1130 hours
Signature of the bidder with seal
1. THE BID DOCUMENTS MAY BE DOWNLOADED FROM the WEBSITE http://str.bsnl.co.in. by selecting options tender , e-tender and follow the link www.tenderwizard.com/strbsnl.
BIDDERS HAS TO SUBMIT A DEMAND DRAFT DRAWN ON ANY SCHEDULED / NATIONALISED BANK IN FAVOUR OF ACCOUNTS OFFICER (HQCO), O/o CGMM, BSNL, STR, CHENNAI 32 FOR RS. 2100/- (RupeesTwo thousand one hundred only) TOWARDS THE COST OF BID DOCUMENTS . BID DOCUMENTS MUST BE SUBMITTED IN HAND OR POST TO DE MM ON OR BEFORE 21.10.2016 , ELSE THE BID WILL BE SUMMARILY REJECTED. BIDDERS SHALL WATCH THIS SITE www.tenderwizard.com/STRBSNL FOR CLARIFICATION/ CORRIGENDUM IF ANY THAT MAY BE POSTED AND ENSURE THAT THE SAME IS INCLUDED BEFORE SUBMISSION OF TENDER DOCUMENT.
To use the www.tenderwizard.com/STRBSNL portal, vendor needs to register on the portal. Registration by any organization needs to be done by following the instructions in the portal..
2.Chief General Manager Maintenance, Southern Telecom Region, CHENNAI RESERVES THE RIGHT TO REJECT ANY OR ALL THE TENDERS WITHOUT ASSIGNING ANY REASONS WHATSOEVER and he is not bound to accept the lowest L1 rate.
Divisional Engineer, Material Management,
A INSTRUCTIONS TO BIDDERS
(a) “The Purchaser ” means the Chief General Manager Maintenance , BSNL , Southern Telecom Region, Chennai acting on behalf of the BSNL .
(b) “ The Bidder ” means the individual or firm who participates in the tender and submits its bid.
(c) “The Supplier ”or “The Vendor” means the individual or firm supplying the goods / Services under the contract.
(d) “The Goods ” means all equipment , machinery , and /or other materials / Services which the Supplier is required to supply to the Purchaser under the Contract.
(e) “The Advance Purchase Order ” means the intention of Purchaser to place the Purchase Order on the bidder.
(f) “ The Purchase Order ” means the order placed by the Purchaser on the Supplier signed by the Purchaser or by person authorized by the purchaser including all attachments and appendices thereto and all documents incorporated by reference therein. The Purchase Order shall be deemed as “ Contract ” appearing in the Document.
(g) “ The Contract Price ” means the Price payable to the Supplier under the Purchase Order for the Full and Proper Performance of its Contractual obligations.
(h) “ Validation ” is a process of testing the infra / equipment as per specifications including requirements for use in BSNL network . Validation is carried out in simulated field environment and includes Stability, Reliability and Environmental Tests
(i) “Services” means the services related to the Remote Infrastructure Management Services to be offered by the RIM Service Provider
(j) “Customer” means the existing, the prospective and the new customer of BSNL or an individual/ bidder who seeks the Data Services including MPLS VPN/MLLN/Non-MLLN/VPNoBB/CDMA/VSAT Leased Line access of BSNL.
Signature of the bidder with seal
2. ELIGIBLE BIDDERS The SI (System Integrators) appointed as Channel Partners by BSNL are eligible to apply, provided they have RIM (Remote Infrastructure Management) experience as mentioned in Clause – 2.5. Others, having eligibility as mentioned below (Clause 2.1 to 2.6), are also eligible to apply.
2.1 The prospective RIM Service Provider must be an Indian Registered company. – Certificate of Incorporation with copy of articles and Memorandum of Association is to be provided.
2.2 The prospective RIM Service Provider shall be a direct supplier of technology or have a direct teaming agreement with each of the Technology Companies that form the core building blocks of the project.
2.3 RIM Service Provider will have All India Operation jurisdiction.