e / small bpr session 5 "quality management process"
DESCRIPTION
Small BPR session 5 this is biz case of quality management. I think you can find out what we need requirement and process in this doc. please let us know of it. ThanksTRANSCRIPT
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Draft / small BPR planning with second opinion Agenda
Agenda
1.Objectives, Quality management implementation2.Approach3.What we want to change?4.Steps to prototype
This doc is for template, text bookIf you have found something to improve this, please let us know. !
PrefaceBPR trend Quality management story is too many steps, this solution should be shorten for visualization method.This works for discussion.
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BPR starting
Tools, Methods
Some incidents, findingsAnd mistakes
HypothesisFor Xxx , it wasn’t possible.As result, it wasn’t achieved xx .
Root Cause Analysis Countermeasures
A B
Proto type development
Consensus building
Roll out
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9.Exesution countermeasure
品質管理
1.Defect reporting
CS, SalesInternalSupplier→QC teamDistributors→Logistic team
2.Inspection
4.Reparing
3.Update Defect report
5.Stock in
6.Analysis reports
7.Countermeasures Planning
8.Approval10.Abandon
Solution Map / Quality management framework
Weekly Analysis,Monthly
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Solution Map / System overview
QC team InternetInternal
Defects report anlysis
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Cause
Countermeasures and status Repairing Exchanging Abandon
CostingWorkload, man-hours
Analysis contents
What analysis?
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システムの重要項目
Check points
Methods Materials
Code Standard Man Machine
•Work OrdeNo.•Defect No.
•Change framework
•Asset No. •Inspector
•Customer.
•CS.
•ERP, SCM IT system
•Quality goal, objectives
•Product marketing
•Sales•Defect Code standards
•Communication plan
•Costing
Delivery for quality management framework
•Biz framework
•Biz guideline, rules
•WF, procedures
•Authorization
•Supplier
•Biz process standard•Project framework
•QMS framework
•Contract No.•Sales No.
TrainingManage
ContractRecall
•QM
•Status
•Repairing
•Calibration •Distributor•Biz system
•QM system
•Quality standard
•Director mtg•Manager mtg •Defect reports
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Screen configurations
Screen design check
9.Exesution countermeasure
1.Defect reporting
2.Inspection 4.Reparing3.Update Defect report
5.Stock in
6.Analysis reports
7.Countermeasures Planning
8.Approval 10.Abandon
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Reporting configurations
Reporting design check
9.Exesution countermeasure
1.Defect reporting
2.Inspection 4.Reparing3.Update Defect report
5.Stock in
6.Analysis reports
7.Countermeasures Planning
8.Approval 10.Abandon
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Small BPR project WBS
2.Root Cause
3.Solutions
WBS
1.Hearing 4.Develop prototype
5.Evaluation
8.Result analysis
7.Roll out start
6.Roll out Plan 9.Improve plan
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We need this function.
Web contents Internal process as externalWorkflow Approval Other departments
Prototype model approach
It takes 3 months.
WBS4,5 What approach?
1st 2nd 3rd
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3 months plan
9.対応案を実施する
1.不具合報告書を起票する
2.検査する 4.対応する3.不具合報告を更新する
5.入庫する
6.不具合報告を分析する
7.問題対応立案する
8.承認 10.廃棄する
テストドキュメント 業務運用、操作手順
Prototype model approach
1st month
2nd month
3rd month
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Organization with Scrum framework
CCB change control board
Subject Matter Experts
Project Steering Committee
Project manager
Team Leader
User Group
Corporate / Program Committee
Team Leader
Product owner
Scrum facilitator
Scrum team
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Small project as Scrum framework implement on meeting operations
Product owner
Scrum team
Scrum facilitator
Planning meeting
Review meeting
Daily meetingProduct Backlog Item
Setting Item
Discuss Item and solution
Evaluation Item with prototype.
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Supplier Customer調達
Source加工Make
出荷配送Delivery
計画Plan
HR
FI/CO
QM
調達Source
加工Make
出荷配送Delivery
商品企画 CS
営業調達先 顧客
不具合報告検査修理
入庫
廃棄
Biz org and quality manage team relations
1. Colleting data2. Monitoring, analysis3.Countermeasures4.Evaluation