‘Leadership and communication are inseparable. You can’t have one without the other.’ ---Claude I. Taylor

General E-mail Etiquette Rules

ALL CAPS IS CONSIDERED SHOUTING!

Avoid it!

So is over punctuating !!!!!!Less is more effective

Not using capitals and punctuations make an email

hard to read.dear sir i am sorry for the delay the work was done but due to internet

failure could not sent the email regards rm

Text messaging abbreviations are hard to read for some

‘u’ ‘ur’ ‘thru’ ‘k’ ‘gm’…

Avoid emoticons

Check and re-check before sending an e-mail.

Read it! And check for the grammar and spellings.

Do not default to ‘Reply All’Use common sense, reply is good..reply all may not be!

Clean up e-mail before forwarding

A mail should be appended only if it is relevant.

Don’t use fancy forms and formats

Not everybody can receive them.

Keep e-mails shortToo much text is scary. Use word

documents as attachments

Write perfect subject lines..Your email is being read or not may a times depends on the subject line.

Acknowledge the receipt of an e-mail

Please don’t let people assume in any case.

Format your e-mailsParagraphs and bullets clarify

If in doubt end email with a thanks!

Rules3 Volley Rule

If a topic is bounced back and forth more than 3 times it is time to pick up the

phone or schedule a meeting.24 Hour Rule

It is okay to write a heated e-mail, just wait 24 hours before you send it.