e-learning catalogue - amadeus · after taking this e-learning you will be able to: _ create,...

E-LEARNINGCATALOGUEAmadeus Customer Service

31 January 2020

SUMMARYAmadeus Availability Management ............................................................................................................. 4

Amadeus Customer Service Point .............................................................................................................. 5

Amadeus Hotels ......................................................................................................................................... 6

Amadeus Offers .......................................................................................................................................... 7

Amadeus Payment Platform ....................................................................................................................... 8

Amadeus sales fundamentals ..................................................................................................................... 9

Amadeus Security Management ................................................................................................................. 10

Amadeus Selling Platform Connect ............................................................................................................ 11

Amadeus Service Changer for airlines ....................................................................................................... 12

Amadeus Service Changer for travel agents .............................................................................................. 13

Ancillary services ........................................................................................................................................ 14

Customer Management for check-in agents ............................................................................................... 15

Customer Management for gate agents .................................................................................................... 16

Customer Management for supervisors ...................................................................................................... 17

Electronic Miscellaneous Documents (EMDs) ............................................................................................ 18

FareXpert Mark-up and Distribution ............................................................................................................ 19

FareXpert Mark-up and Distribution for airlines .......................................................................................... 20

Light ticketing .............................................................................................................................................. 21

Operational Flight Updates (OFU) .............................................................................................................. 22

Productivity Suite ........................................................................................................................................ 23

© 2020 Amadeus IT Group SA

https://helpx.adobe.com/flash-player.html

Reservations in Amadeus ........................................................................................................................... 24

Seatmap Management ............................................................................................................................... 25

Sending passenger information to and from your DCS ............................................................................. 26

Ticketing in Amadeus (Cryptic) ................................................................................................................... 27

© 2020 Amadeus IT Group SA


Amadeus Availability ManagementLearn how to use Amadeus Availability Management in Amadeus Retailing Platform through aset of videos.

After taking this e-Learning you will be able to:_ Create, update and search a Point of Sale._ Search a Point of Sale and access a Point of Sale history._ Create a Market and a Flight Group._ Search rules or create a new rule in Amadeus Availability Management.

After taking this e-Learning you will be able to:_ Create, update and search a Point of Sale._ Search a Point of Sale and access a Point of Sale history._ Create a Market and a Flight Group._ Search rules or create a new rule in Amadeus Availability Management.

Certification: Duration: Language: Level: Prerequisites:No 30 minutes English Basic Yes

Is this the course for you?This course is for:_ Revenue Analysts working in an airline.

Things you need for this coursePrerequisites: _ A good knowledge of airlines' business rules.

This course helps you use_ Amadeus Retailing Platform

What equipment do you need?_ A computer._ A good internet connection._ Adobe FlashPlayer.

The last few details..._ Please note that access to this course is restrictedto Amadeus customers.

© 2020 Amadeus IT Group SA | 4

Full course title: Amadeus Availability Management


Amadeus Customer Service PointLearn how to use Amadeus Customer Service Point (ACSP) through a set of short interactivevideos.

After taking this e-Learning you will be able to:_ Manage incidents and work orders in ACSP._ Open an incident or a work order in ACSP._ Update and check their status._ Verify and close the incident or work order.

After taking this e-Learning you will be able to:_ Manage incidents and work orders in ACSP._ Open an incident or a work order in ACSP._ Update and check their status._ Verify and close the incident or work order.

Certification: Duration: Language: Level: Prerequisites:No 15 minutes English Basic No

Is this the course for you?This course is for:Airlines

In particular, those working in:Help Desks, Operations, Training




Full course title: Amadeus Customer Service Point

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Amadeus HotelsLearn about Amadeus Hotels' easy-to-use interface through a set of interactive videos.

After taking this e-Learning you will know more about the main features of Amadeus Hotels in Selling Platformand you will be able to:_ Make hotel reservations._ Register with aggregators to access aggregator content in Amadeus Hotels._ Optimise your agency earnings.

After taking this e-Learning you will know more about the main features of Amadeus Hotels in Selling Platformand you will be able to:_ Make hotel reservations._ Register with aggregators to access aggregator content in Amadeus Hotels._ Optimise your agency earnings.


Is this the course for you?This course is for:Travel Agencies

In particular, those working in:Help Desks, Operations, Sales & marketing, Training

This course helps you use_ Amadeus Selling Platform Connect



Full course title: Amadeus Hotels


Amadeus OffersLearn how to create offers and how to manage them until confirmation through a set ofinteractive videos.

After taking this e-Learning you will be able to:_ Create and turn offers into firm bookings._ Create an air and a hotel offer._ Create an offer with a mark-up._ Display offer details, send an offer notice, and confirm an offer._ Verify an offer._ Cancel an offer._ Create and manage offer proposals.

After taking this e-Learning you will be able to:_ Create and turn offers into firm bookings._ Create an air and a hotel offer._ Create an offer with a mark-up._ Display offer details, send an offer notice, and confirm an offer._ Verify an offer._ Cancel an offer._ Create and manage offer proposals.



Things you need for this coursePrerequisites: _ A basic knowledge of the Amadeus central system.


Related courses_ Reservations in Amadeus [e-Learning]



Full course title: Amadeus Offers

Amadeus Payment PlatformLearn about Amadeus Payment Platform and how to use Amadeus AirPlus Travel AgencyCard (AATAC), Amadeus Hotel Billback and Amadeus B2B Wallet Prepaid through a set ofinteractive videos.

After taking this e-Learning you will be able to:_ Generate and use an Amadeus AirPlus Travel Agency Card (AATAC)._ Pay for a hotel with Amadeus Hotel Billback._ Generate and use an Amadeus B2B Wallet Prepaid card. _ Generate and use an Amadeus B2B Wallet Prepaid card in PNR-integrated mode.

After taking this e-Learning you will be able to:_ Generate and use an Amadeus AirPlus Travel Agency Card (AATAC)._ Pay for a hotel with Amadeus Hotel Billback._ Generate and use an Amadeus B2B Wallet Prepaid card. _ Generate and use an Amadeus B2B Wallet Prepaid card in PNR-integrated mode.






Full course title: Amadeus Payment Platform - Turning Payments Into Profits


Amadeus sales fundamentalsLearn how to move from a product-selling approach to a solution-selling approach usingAmadeus products and solutions.

After taking this e-Learning you will be able to:_ Recognise a travel agencies' businessenvironment, opportunities and threats._ Develop knowledge about Amadeus productsand solutions, key selling points and theirbenefits._ Match travel agencies' needs with theappropriate Amadeus solutions.

This course covers the following topics:_ Industry knowledge and sales skills. _ Product and package development._ Marketing and sales origination._ Needs assessment._ Search, proposal and negotiation._ Booking and sales._ Invoice collection and payment preparation._ Execution and follow-up.

After taking this e-Learning you will be able to:_ Recognise a travel agencies' businessenvironment, opportunities and threats._ Develop knowledge about Amadeus productsand solutions, key selling points and theirbenefits._ Match travel agencies' needs with theappropriate Amadeus solutions.

This course covers the following topics:_ Industry knowledge and sales skills. _ Product and package development._ Marketing and sales origination._ Needs assessment._ Search, proposal and negotiation._ Booking and sales._ Invoice collection and payment preparation._ Execution and follow-up.

Certification: Duration: Language: Level: Prerequisites:No 6 hours English Basic No

Is this the course for you?This course is for:_ New sales staff in Amadeus._ Also appropriate as a refresher for existing salesstaff.

This course is also available inEnglish

This course is held inNice

What equipment do you need?Hardware_ Minimum 1024 x 768 screen resolution._ A good internet connection._ Sound card recommended for some courses._ Input devices: Mouse and keyboard.

Software_ Microsoft Internet Explorer 6 or later._ Adobe Flash Player 9 or later._ Windows XP, Vista or 7._ Java Runtime 1.6.0_30 or above.


Full course title: Amadeus sales fundamentals (e-Learning)


Amadeus Security ManagementLearn how to perform user management tasks for Amadeus products through a set of videos.

After taking this e-Learning you will be able to:_ Understand user management responsibilities and partnerships in Amadeus Security Management._ Create or remove user access._ Create or remove a partnership.

After taking this e-Learning you will be able to:_ Understand user management responsibilities and partnerships in Amadeus Security Management._ Create or remove user access._ Create or remove a partnership.


Is this the course for you?This course is for:_ Administrators responsible for managing access toAmadeus products in their organisation.


The last few details..._ Amadeus Security Management is also know as Logon Security Server (LSS)._ Please note that access to this course is restrictedto Amadeus customers.


Full course title: Amadeus Security Management


Amadeus Selling Platform ConnectLearn about Amadeus Selling Platform Connect's easy-to-use interface through a set ofinteractive videos.

After taking this e-Learning you will be able to:_ Create air and car bookings (end-to-end processes)._ Book seats and services for your customers._ Create a Personal Smart Flow to automate some transactions._ Understand more about the main features of the Selling Platform Connect interface.

After taking this e-Learning you will be able to:_ Create air and car bookings (end-to-end processes)._ Book seats and services for your customers._ Create a Personal Smart Flow to automate some transactions._ Understand more about the main features of the Selling Platform Connect interface.



Things you need for this courseOptional: _ A basic knowledge of the travel industry and theAmadeus central system.





Full course title: Amadeus Selling Platform Connect


Amadeus Service Changer for airlinesLearn how to exchange an EMD in case of a flight disruption, or upon passenger request,through a set of interactive videos.

After taking this e-Learning you will be able to:_ Resynchronise new services with the EMD, reissue the EMD of the exchanged service, and verify the old andnew EMD details in case of a flight disruption._ Change services upon passenger's request using implicit or explicit mapping._ Change a partially used EMD using explicit mapping.

After taking this e-Learning you will be able to:_ Resynchronise new services with the EMD, reissue the EMD of the exchanged service, and verify the old andnew EMD details in case of a flight disruption._ Change services upon passenger's request using implicit or explicit mapping._ Change a partially used EMD using explicit mapping.



In particular, those working in:Operations, Training

Things you need for this coursePrerequisites: _ A basic knowledge of airline ticketing and theAmadeus central system.

This course helps you use_ Amadeus Reservation Desktop Web




Full course title: Amadeus Service Changer for airlines



Amadeus Service Changer for travel agentsLearn how to exchange an EMD upon passenger request through a set of interactive videos.

After taking this e-Learning you will be able to:_ Change services upon passenger request. _ Change a partially used EMD on a voluntary basis. After taking this e-Learning you will be able to:_ Change services upon passenger request. _ Change a partially used EMD on a voluntary basis.



In particular, those working in:Operations, Training

Things you need for this coursePrerequisites: _ A basic knowledge of ticketing in a crypticenvironment.




Full course title: Amadeus Service Changer for travel agents


Ancillary servicesLearn about ancillary services, and how to book them, through a set of interactive videos.

After taking this e-Learning you will be able to:_ Book different types of ancillary services such as Seats and Special Service Requests (SSRs) using crypticentries and the Seats and Services Catalogue's easy-to-use graphical interface_ Price ancillary services and issue EMDs (Electronic Miscellaneous Documents) for the services booked.

After taking this e-Learning you will be able to:_ Book different types of ancillary services such as Seats and Special Service Requests (SSRs) using crypticentries and the Seats and Services Catalogue's easy-to-use graphical interface_ Price ancillary services and issue EMDs (Electronic Miscellaneous Documents) for the services booked.








Full course title: Ancillary services


Customer Management for check-in agentsLearn about the basic, advanced and complex workflows performed at the check-in counterthrough a set of interactive examples.

After taking this e-Learning you will be able to:_ Accept a customer and handle a baggage drop._ Handle group and frequent traveller acceptance._ Handle baggage connections and seating._ Create bookings and handle crew, rush and cabin baggage._ Handle disruptions.

After taking this e-Learning you will be able to:_ Accept a customer and handle a baggage drop._ Handle group and frequent traveller acceptance._ Handle baggage connections and seating._ Create bookings and handle crew, rush and cabin baggage._ Handle disruptions.


Is this the course for you?This course is for:_ Check-in agents



The last few details..._ This course demonstrates workflows by showing thekeyboard entries used in interactive examples._ Please note that access to this course is restrictedto Amadeus customers.


Full course title: Altéa Departure Control - Customer Management for Check-In Agents


Customer Management for gate agents Learn about the basic and advanced workflows performed at the gate through a set ofinteractive examples.

After taking this e-Learning, you will be able to:_ Board a passenger._ Accept, board and re-grade a customer at the gate.After taking this e-Learning, you will be able to:_ Board a passenger._ Accept, board and re-grade a customer at the gate.


Is this the course for you?This course is for:_ Gate agents




Full course title: Altéa Departure Control - Customer Management for Gate Agents



Customer Management for supervisorsLearn about the workflows performed at the check-in counter and at the gate, as well as thesystem architecture, through a set of interactive examples.

After taking this e-Learning you will be able to:_ Board a passenger._ Accept, board and re-grade a customer._ Accept a customer and handle a baggage drop._ Handle group and frequent traveller acceptance._ Handle baggage connections and seating._ Create bookings and handle crew, rush and cabin baggage._ Handle disruptions._ Explain the system architecture of the Amadeus Altéa Suite, including Altéa DC-CM.

After taking this e-Learning you will be able to:_ Board a passenger._ Accept, board and re-grade a customer._ Accept a customer and handle a baggage drop._ Handle group and frequent traveller acceptance._ Handle baggage connections and seating._ Create bookings and handle crew, rush and cabin baggage._ Handle disruptions._ Explain the system architecture of the Amadeus Altéa Suite, including Altéa DC-CM.

Certification: Duration: Language: Level: Prerequisites:No 17 hours English Intermediate No

Is this the course for you?This course is for:_ Supervisors of check-in and gate agents.




Full course title: Altéa Departure Control - Customer Management for Supervisors


Electronic Miscellaneous Documents (EMDs)Learn how to issue and refund EMDs, track sales of ancillary services, and any charges andreimbursements, through a set of interactive videos and games.

After taking this e-Learning you will be able to use cryptic entries to:_ Price and issue an EMD for an ancillary service._ Issue EMDs created for a ticket exchange or reissue (manually or using ATC)._ Refund a ticket and an EMD.

After taking this e-Learning you will be able to use cryptic entries to:_ Price and issue an EMD for an ancillary service._ Issue EMDs created for a ticket exchange or reissue (manually or using ATC)._ Refund a ticket and an EMD.

Certification: Duration: Language: Level: Prerequisites:No 1 hour English Basic Yes

Is this the course for you?This course is for:Airlines, Travel Agencies


Optional: _ Some knowledge of ticketing concepts.

This course helps you use_ Amadeus Reservation Desktop Web _ Amadeus Selling Platform Connect




Full course title: Electronic Miscellaneous Documents (EMDs)


FareXpert Mark-up and DistributionLearn how to mark-up and distribute fares with Amadeus FareXpert through a set ofinteractive videos and exercises.

After taking this e-Learning you will be able to:_ Use FareXpert Mark-Up and Distribution to retrieve fares received from the Net updater and display the faredetails._ Set the parameters needed to mark-up the fares._ Redistribute the fares to vendors allowed to sell them.

After taking this e-Learning you will be able to:_ Use FareXpert Mark-Up and Distribution to retrieve fares received from the Net updater and display the faredetails._ Set the parameters needed to mark-up the fares._ Redistribute the fares to vendors allowed to sell them.



In particular, those working in:Operations

Things you need for this coursePrerequisites: _ A basic knowledge of airline fares.



Full course title: Amadeus FareXpert Mark-up and Distribution



FareXpert Mark-up and Distribution for airlinesLearn how to mark-up and distribute fares with Amadeus FareXpert through a set ofinteractive videos and exercises.

After taking this e-Learning you will be able to:_ Use FareXpert Mark-Up and Distribution to retrieve fares received from the Net updater and display the faredetails._ Set the parameters needed to mark-up the fares._ Redistribute the fares to those vendors allowed to sell them.

After taking this e-Learning you will be able to:_ Use FareXpert Mark-Up and Distribution to retrieve fares received from the Net updater and display the faredetails._ Set the parameters needed to mark-up the fares._ Redistribute the fares to those vendors allowed to sell them.



Things you need for this coursePrerequisites: _ A basic knowledge of airline fares.



Full course title: Amadeus FareXpert Mark-up and Distribution for airlines

https://www.learn.amadeus.com/

Light ticketingLearn how to book a light-ticketing carrier through an interactive video.

After taking this e-Learning you will be able to:_ Enter all the mandatory elements to book a light-ticketing carrier using cryptic entries._ Understand light-ticketing numbers and identifiers.After taking this e-Learning you will be able to:_ Enter all the mandatory elements to book a light-ticketing carrier using cryptic entries._ Understand light-ticketing numbers and identifiers.








Full course title: Amadeus light ticketing



Operational Flight Updates (OFU)Learn about basic flight management tasks in a departure control environment through a setof interactive videos.

After taking this e-Learning will be able to:_ Create a flight date and a flight period._ Update a flight date and a blockspace size.After taking this e-Learning will be able to:_ Create a flight date and a flight period._ Update a flight date and a blockspace size.


Is this the course for you?This course is for:_ Staff performing ground handling activities.

Things you need for this coursePrerequisites: _ Basic knowledge of Altéa DC-CM or Altéa DC-FM.





Full course title: Amadeus Operational Flight Updates


Productivity SuiteLearn how to use the tools in Productivity Suite to make the most of Amadeus SellingPlatform Connect through a set of interactive videos and exercises.

After taking this e-Learning you will be able to:_ Understand how Productivity Suite works._ Create Personal and Office Smart Flows._ Create Quality Monitor and File Finishing rules._ Create Office Smart Triggers.

After taking this e-Learning you will be able to:_ Understand how Productivity Suite works._ Create Personal and Office Smart Flows._ Create Quality Monitor and File Finishing rules._ Create Office Smart Triggers.

Certification: Duration: Language: Level: Prerequisites:No 2 hours English Basic Yes

Is this the course for you?This course is for:_ Office administrators working in travel agencies,online travel agencies or travel managementcompanies.

Things you need for this coursePrerequisites: _ A good knowledge of the Amadeus central system.




The last few details..._ Please note that access to this course is restrictedto Amadeus customers and Amadeus staff.


Full course title: Amadeus Selling Platform Connect Productivity Suite


Reservations in AmadeusLearn about Amadeus' Global Distribution System (GDS) and how to make reservations in theAmadeus central system through a set of interactive videos and games.

After taking this e-Learning you will be able to use cryptic entries to:_ Book flights._ Create, manage and update PNRs._ Price flights.

After taking this e-Learning you will be able to use cryptic entries to:_ Book flights._ Create, manage and update PNRs._ Price flights.



Things you need for this courseOptional: _ A basic knowledge of the travel industry.





Full course title: Amadeus GDS training: Reservations in Amadeus


Seatmap ManagementLearn how to create a new seatmap for a flight through an interactive video.

After taking this e-Learning you will be able to:_ Create a seatmap using Amadeus Seatmap Management within Amadeus Retailing Platform.

After taking this e-Learning you will be able to:_ Create a seatmap using Amadeus Seatmap Management within Amadeus Retailing Platform.


Is this the course for you?This course is for:_ Agents performing ground handling activities at theairport.

This course helps you use_ Amadeus Retailing Platform

How the course is organised_ One video demonstrating the steps to create aseatmap.


What equipment do you need?_ A computer._ A good internet connection._ FlashPlayer.


Full course title: Amadeus Retailing Platform - Seatmap Management



Sending passenger information to and from your DCS Learn how passenger information is sent between the Altéa Suite and your Departure ControlSystem (DCS).

After taking this e-Learning you will know moreabout:_ What triggers passenger information to be sentto Altéa Departure Control before a flight'sdeparture._ What triggers passenger information to be sentto an external, non-Altéa DCS before a flight'sdeparture._ What triggers passenger information to be sentfrom Altéa Departure Control to Altéa Inventoryafter flight departure._ What to send to Altéa Inventory, after flightdeparture, when using an external, non-AltéaDCS._ What triggers passenger information to be sentto Altéa Inventory�if the DCS doesn't send it afterflight departure._ How to trigger information about passengerswith reduced mobility to airport authorities duringthe departure control operational window._ How to identify the Altéa Inventory rules thattrigger passenger-data messaging._ How you will be notified if any data-messageerrors occur.

This course covers the following topics:_ Sending passenger information to a DCS._ Receiving passenger information from a DCSafter flight departure._ Sending passenger assistance lists to anotherairport.

After taking this e-Learning you will know moreabout:_ What triggers passenger information to be sentto Altéa Departure Control before a flight'sdeparture._ What triggers passenger information to be sentto an external, non-Altéa DCS before a flight'sdeparture._ What triggers passenger information to be sentfrom Altéa Departure Control to Altéa Inventoryafter flight departure._ What to send to Altéa Inventory, after flightdeparture, when using an external, non-AltéaDCS._ What triggers passenger information to be sentto Altéa Inventory�if the DCS doesn't send it afterflight departure._ How to trigger information about passengerswith reduced mobility to airport authorities duringthe departure control operational window._ How to identify the Altéa Inventory rules thattrigger passenger-data messaging._ How you will be notified if any data-messageerrors occur.

This course covers the following topics:_ Sending passenger information to a DCS._ Receiving passenger information from a DCSafter flight departure._ Sending passenger assistance lists to anotherairport.

Certification: Duration: Language: Level: Prerequisites:No 30 minutes English Advanced No

Is this the course for you?This course is for:_ Staff responsible for creating business rules in theAltéa Suite including Inventory, Reservations andDeparture Control.



Full course title: Altéa Suite: Sending Passenger Information to and from your Departure Control System (DCS)

Ticketing in Amadeus (Cryptic)Learn how to issue, reissue and refund e-tickets and Electronic Miscellaneous Documents(EMDs) through a set of interactive videos and games.

After taking this e-Learning you will be able to use cryptic entries to:_ Price and issue an e-ticket and an Electronic Miscellaneous Document (EMD) for an ancillary service._ Reissue a ticket with a residual value, or a penalty-fee EMD, manually or using Amadeus Ticket Changer(ATC)._ Refund a ticket and an EMD.

After taking this e-Learning you will be able to use cryptic entries to:_ Price and issue an e-ticket and an Electronic Miscellaneous Document (EMD) for an ancillary service._ Reissue a ticket with a residual value, or a penalty-fee EMD, manually or using Amadeus Ticket Changer(ATC)._ Refund a ticket and an EMD.

Certification: Duration: Language: Level: Prerequisites:No 2 hours English Basic Yes


Things you need for this coursePrerequisites: _ A basic knowledge of the Amadeus central system._ A basic knowledge of the airline travel industry andticketing concepts.





Full course title: Ticketing in Amadeus (Cryptic)