e-leadership for better performing government

e-Leadership

for Better Performing Government

Presented by: Shankar Aggarwal, Joint Secretary, DIT

Challenges

• 1.2 billion people

• 600,000+ villages, 70% population rural

• Multi-ethnic, Multi-religious society

• Multi-lingual: 22 Official languages

• Multi-party, Multi-tiered democracy

• 35 States & UTs; 240,000 + Local Bodies

Highlights •Accelerating GDP growth @ ~ 8.8 - 9%

•Rapidly growing IT/Services sector

•Explosive telecom growth:

Over 650 million telecom subscribers

60 million internet users;

9.45 million broadband subscribers

•Rapidly growing IT/Services sector:

IT and ITeS Exports: US $49.7 billion for FY 09-10

Sharp Economic and Social Divide

National e-Governance Plan:

Vision

“ Make all Government services

accessible to the common man in

his locality, through common

service delivery outlets and ensure

efficiency, transparency & reliability of

such services at affordable costs to

realize the basic needs of the

common man”

Strategy to Realize Vision

• Focus on Services & Service Levels

Business Process Re-engineering & Change

Management

Creation of Service Delivery Platform

• Centralized Initiative & Decentralized

Implementation

• Capacity Building

Strategy to Realize Vision

• Ownership and Central Role of Line

Ministries/State Governments

• Emphasis on Public Private Partnerships (PPP)

• Awareness & Communication: Use of Mass

Media & Rural Outreach Programmes

• Institutional mechanism for collaborative

process of Standards Formulation and

encouragement to Open Standards

State Data Centre

State Portal

Govt. Departments at various levels

SHQ

Collector’s

Office

Tehsil / Taluks

Registration

Transport

Revenue

Municipalities

State

Districts

Blocks

Taluks

CSC

CSC

CSC SSDG

SWAN

Internet

Information

List Services

List Offices

List e-Forms

Standards based

Message Routing

Unique Application ID & Authentication

Guaranteed Delivery & Transaction Log

Time-stamping & Status Tracking

…

e-Forms

UID Payment Gateway

Call Centre

..

NeGP Service Delivery Strategy

• Agricultural Practices & Productivity

• Employment Generation Schemes

• Skill Upgradation

• Financial Inclusion

• Quality Education

• Telemedicine & Health

• Use of Renewable Energy & Energy Efficient

Devices

• Sharing of Knowledge & Best Practices

Way Forward

That’s a good sign,

sky is really the limit…

Thank You

Shankar Aggarwal [email protected]

mailto:[email protected]



Common Services Centers

1,00,000+ CSCs across 6,00,000+

villages

Enable G2C & B2C services

Scheme approved in Sept’06

Implementation on a PPP model

*Jharkhand, Haryana reported 100% CSC rollout, however due to termination of SCA in Haryana, 561 out of 1159 CSCs are non operational. Similarly, in UP, TN, Uttarakhand, Maharashtra, AP,due to cancellation of contract around 4000 CSCs are non operational

≥ 70% (21)

50% - 70% (2)

Jammu Kashmir

Himachal Pradesh

Punjab

Haryana

Uttar Pradesh

Uttaranchal

Bihar

Gujarat

Maharashtra

Karnataka

Kerala Tamil Nadu

Andhra Pradesh

Orissa

Chattisgarh

West Bengal

J&K

HP

Punjab

Haryana

Rajasthan

Gujarat

Karnataka

Kerala

CHH

Sikkim

Arunachal Pradesh

Puducherry

TN

WB

BiH

JHD

Uttarakhand

UP

MP

Maharashtra

AP

Orissa

ASM NGL

MNP MGH

TRIPURA

20% - 50% (6)

RFP issued/ to be issued (2)

≤ 20% (1)

Chandigarh

Goa

MZR

--CSC rolled out - 84,830

-Over 100 different services being delivered

Daman and Diu

Dadra & Nagar Haveli

Lakshadweep

Andaman & Nicobar

Islands

Under Discussion (3)

Delhi

CSC Status (September, 2010)

CSC Infrastructure

• 100 – 150 sq. ft space

• Min. 1 PC with UPS

• Min. 1 Printer

• Digital / Web Camera

• Genset / Inverter/ Solar

• OS and other application software

• Wired / Wireless Broadband

Connectivity

• Trained and incentivized manpower

• Investment : $4000/CSC

Enabling Transformation

Platform for fundamental transformation of the ways in

which development challenges would be met in rural India

E-Government

Agriculture Financial Inclusion

Tele-medicine Education

Right to Information

Challenges

Achievements

Learning

Key Learning/Outcomes

Challenges

Rolling out 100,000+ CSCs in

600,000+ villages

Integrating existing G2C delivery

channels with CSCs

Integrated public service delivery vs

silo based service delivery

Challenges

Regulatory & Legal enablement of ICT

based processes

Building capacity within & outside

government

Creation of robust e-Infrastructure

Achievements

Institutionalizing universal coverage &

public service delivery at village level

Roll out of over 84,830 CSCs across

30 states covering a population > 400

million

Achievements

Institutionalization of PPP model for

Public service delivery

- Multi-stakeholder partnership in design &

implementation

- Synergy between public & private goals

IT Amendment Act (2008) for

regulatory & legal enablement notified

Learnings

Leadership and ownership critical for

success

Citizen-centric approach - more effective

service delivery model

Robust backend e-Infrastructure to converge

and provide seamless integration

DIT

SPV

STATE GOVERNMENT

SDA (Government Agency)

SCA (Private Partner)

VLE (Private Individual)

Citizen

Implementation Framework

Service Center Agency

Private Sector Entity

Responsible for

- Setting up, rollout and management of CSCs

- Selection and training of VLEs

- Provision of B2C services

State Designated Agency

Specific authority set up/ enabled by

State Government

Responsible for

- Monitoring

- Disbursing revenue support

- Enforcing Master Service Agreement

- Liaising between SCAs and State Governments

Name: Sadhan Chandra Pal

Location: Junbedia, Bankura-II,

West Bengal

Earnings: $ 250 per month

Village Level Entrepreneur

NeGP:The Changing Face of

Rural India

Name: Manoj Karmakar

Location: Sanbandha Gram

Panchayat Office,

Block: Bankura-II, West Bengal




Rural India

Name: Santosh Kumar

Location: Divigar, Jharkhand




Rural India

Name: Shrikant Yadav


Location: Divigar, Jharkhand



Rural India

Nov-Dec ‘10 5

Maharashtra

Kerala

Tamil

Nadu

J&K

HP

Rajasthan

Gujarat

CHH

Sikkim

Arunachal

Pradesh

Pondicherry TN

WB

BiH

JHD

Uttarakhand

UP

MP

Maharashtra

AP

Orissa

Assam Nagaland

Manipur

Mizoram

Meghalaya

Tripura

5

2

May-Jul ’11

DPR yet to be received

Goa

Daman & Diu

Dadra

Lakshadweep

SDC - Go Live

Delhi

2 Opted Out

5 Sep-Oct ‘11

Punjab

Haryana

Chandigargh

A

n

d

a

m

a

n

5 Feb-Mar ‘11

3 Oct-Dec’11

Oct ‘10 4

4 Apr-May ‘11

SDC Status

State Data Center: Status

SDC Implementation:

Year No of SDCs

By December 2010 9

By June 2011 20

By December 2011 31*

* Chandigarh , Delhi opted out while Daman & Diu , Dadra & Nagar & Haveli yet to submit their

DPR.

• State Portal Repository of Government Information and services

Enables citizens to download & submit forms electronically

• State Service Delivery Gateway (SSDG) Enables routing of messages based on standards

Routing of forms to a particular office of a Department

• E Forms Facilitates standardized, interoperable format

For electronic service delivery

This will enable assured electronic delivery, acknowledgement and status tracking of application from citizen

State Portals, SSDG & e-Forms

2

SWAN implemented

Implementation at Advance stage

23

Himachal

Pradesh

Punjab

Haryana

Uttar Pradesh

Bihar

Gujarat

Maharashtra

Karnataka

Kerala

Tamil

Nadu

Andhra

Pradesh

Orissa

West Bengal Jharkhand

J&K

HP

Punjab

Haryana

Rajasthan

Gujarat

Karnataka

Kerala

CHH

Sikkim

Arunachal

Pradesh

Pondicherry

TN

WB

Bihar

Uttarakhand

UP

MP

Maharashtra

AP

Orissa

Assam NGL

MNP

MZR

MGH

TRIPURA

CHD

4 Implementation in Progress

2 Bid Process Initiated

2 RFP/ BoM under preparation/revision

2 Opted Out from SWAN Scheme

Delhi

Goa

Lakshadweep

JHD

Andman

Daman and Diu

Dadar and Nagar Haveli

SWAN Status (September, 2010)

• 5000+ PoPs

Operational

• BSNL is Bandwidth

Provider

• All SWANs to be

operational by March

2011

Services through CSCs Sr. No.

Services Departments States

1. Print Copy of Record of Rights Revenue

Bihar, Chhattisgarh, MP, UP, Jharkhand, West Bengal, Maharashtra 2. Online Mutation Application

3. Data Entry for NREGA job cards Rural Development

Bihar, Jharkhand, Madhya Pradesh,

Uttar Pradesh

4. MIS Updation

5. Muster Rolls

6. Job Cards

7. Photography

8. Request online soil health card

Agriculture

Andhra Pradesh, West Bengal

9. Sending questions through net

10. Surfing & viewing agriculture information

11. Soil Testing

12. Agriculture Information

Sr. No. Services Departments States

13. Data Entry and printing of forms for Inclusion, transposition and modification of Electoral Rolls and EPIC Generation Replacement cases

Electoral

Tamil Nadu, West Bengal

14. Electoral Card Updation

15. NRHM

Health

Haryana ,Jharkhand,

Tripura

16. Telemedicine/ Telhomeopathy

17. Health Camps

18. Diagnostic facility through up linking with specialty hospitals

19. Availability of trained paraworker

20. Registration of new jobs Labour

(Employment Exchange)

West Bengal 21. Updating the qualifications

22. Renewal of Registration

23. Issue of Duplicate Registration cards

Services through CSCs

Sr. No. Services Departments States

24. Provident Fund (Landless Labour)

Panchayat & RD West Bengal

25. RTI Bihar

26. Jail Sakshatkar Jharkhand

27. Consumer Affairs (Awareness & Publicity)

Consumer Affairs West Bengal

28. Stamp Vendor Assam, Jharkhand

29. Postal Services Postal Jharkhand, West Bengal

30. Utility Billing State Electricity Board/ BSNL

Assam, MP, Maharashtra, Orissa, Sikkim, West Bengal

31. Financial Inclusion Other J&K, MP, Meghalaya, Tamil Nadu, Orissa, Sikkim

Services through CSCs

Sr. No Services Department Application

32. Caste Certificate Revenue eDistrict/CHOICE

33. Income Certificate Revenue eDistrict/CHOICE

34. Domicile Certificate Revenue eDistrict/CHOICE

35. Registration in Employment Exchange Labour eDistrict/CHOICE/eForms

36. Old Age Pension Social Welfare eDistrict/CHOICE/eForms

37. Widow Pension Women Welfare eDistrict/CHOICE/eForms/MMP

38. Handicap Pension Handicap Welfare/ Medical

eDistrict/CHOICE

39. Birth Certificate Health, Urban Development & Panchayat

eDistrict/CHOICE

40. Death Certificate eDistrict/CHOICE

41. Revenue Court Case- Daily cause list Revenue eDistrict/CHOICE

42. Revenue Court Case- Status Tracking Revenue eDistrict/CHOICE

43. Revenue Court Case- Final orders Revenue eDistrict/CHOICE

44. Dues & Recovery- Issuance of Citation for recovery (RC)

Revenue eDistrict/CHOICE

45. Dues & Recovery- Status of Recovery Revenue eDistrict/CHOICE

46. Grievances- Filing of Grievances Administrative Reforms

eDistrict/CHOICE

47. Grievances- Status Tracking eDistrict/CHOICE

Services through CSCs: e-District Services

Sr. No

Services Department Application

48. Registration for SGSY Rural Development eDistrict/CHOICE

49. Registration for NREGA Rural Development eDistrict/CHOICE

50. PMeGP (New Service) in lieu of PMRY Small Scale Industries eDistrict/CHOICE

51. Issuance of Character Certificate Police eDistrict/CHOICE

52. FIR Status Tracking Police eDistrict/CHOICE

53. Application for additional name in Voter List Election eDistrict/CHOICE

54. Application for modification of name in Voter List Election eDistrict/CHOICE

55. Application for deletion of name in Voter List Election eDistrict/CHOICE

56. Transposition of Voter List eDistrict/CHOICE

57. Filing of RTI Applications Admn Reforms/All Depts eDistrict/eForm (NeGP)

58. Ration Card- Issuance of new ration card Food & Civil Supplies eDistrict/CHOICE/eForms

59. Ration Card- Modification in ration card Food & Civil Supplies eDistrict/CHOICE/eForms

60. Ration Card- Duplication in ration card Food & Civil Supplies eDistrict/CHOICE/eForms

61. Ration Card- Surrender of ration card Food & Civil Supplies eDistrict/CHOICE/eForms

62. Birth Registration Health/ Municipality eForms/MMP

63. Death Registration eForms/MMP


Sr. No


64. Issuance of Khatauni ROR Revenue eDistrict/CHOICE/eForms

65. Non-Encumbrance Revenue eForms/MMP

66. Solvency Certificate Revenue eForms/MMP

67. Permission for Fair Revenue eForms/MMP

68. Permission for Procession Revenue eForms/MMP

69. Registration under Hindu Marriage Act Revenue eForms/MMP

70. Registration of Marriage under Special Act Revenue eForms

71. Issuance of Marriage ability Certificate Revenue

eForms

72. Solemnized Marriage

73. Issuance of Voter Certificate Election eForms

74. Duplicate Voter Certificate/ I Card Election eForms

75. Application for Electricity Connection Energy/UPPCL eForms

76. Application for Telephone Connection/ Transfer BSNL eForms

77. Application for Sewerage Connection Municipality eForms

78. Application for Water Connection Municipality eForms

79. Issue of Arms License District Magistrate eForms

80. Renewal of License District Magistrate eForms


Sr. No


81. Application for Scholarship Programmes Education eForms

82. Grievance Service All Departments eForms

83. Application for Renewal of Employment Registration Labour eForms

84. Application for Medical Checkup Health eForms

85. Application for Grant of Aarogya Nidhi by BPL Health & Family Welfare eForms

86. Application for Janani Suraksha Health & Family Welfare eForms

87. Application for Loan to Handicap Person Handicap Welfare eForms

88. Application for Marriage Grant Handicap Welfare eForms

89. Application for Aids and Appliances Social Welfare eForms

90. Application for Family Benefit Scheme Social Welfare eForms

91. Application for Scholarship (General & SC/ST) Social Welfare eForms

92. Application for Marriage & Illness Grant Social Welfare eForms

93. Application for Atrocities Social Welfare eForms

94. Application for Kutumb Register Panchayati Raj eForms

95. Application for Maps Revenue eForms

96. Application for Grant-in-aid for Widows Women Welfare eForms


Sr. No


97. Application for Financial Assistance to Women (dowry victims)

Women Welfare eForms

98. Application for legal assistance to dowry victims


99. Application for grant for remarriage of dowry victims/ destitute women


100. Application for Dampatti Puraskar Scheme to promote remarriage of widows


101. Application for Registration under NREGA Rural Development eForms

102. Application for Work Allotment under NREGS Rural Development eForms

103. Application for Indira Awas Yojana Rural Development eForms

104. BPL Certificate Printing Rural Development/ Food & Civil Supplies

CHOICE

105. Payment of Electricity Bill UPPCL eSuvidha/CHOICE

106. Payment of Telephone Bill BSNL eSuvidha/CHOICE


GO LIVE STATUS Target Date MMP Type MMP

Current (14) Central (7) MCA 21, Pensions, Central Excise & Customs, Income Tax, Passport, Banking and Insurance

State (2) Land Records-I, Road Transport

Integrated (5) CSC, e-Courts, EDI, NSDG, India Portal

2010 (3) Central (2) UID, e-Office

Integrated (1) e-Biz

2011 (2) State (1) Agriculture

Integrated (1) e-Procurement

2012 (6) State(6) Municipality, Police, Land Records-NLRMP, Employment Exchange, e-PRI, e-District

2013 (2) State (2) Treasuries, Commercial Tax

2014 (1) Central (1) Immigration

Work in Progress (Andhra Pradesh, Gujarat, Haryana, Karnataka, Maharashtra,

Meghalaya, Nagaland, Orissa, Puducherry, Rajasthan, Sikkim, TN, Tripura, WB)

14

Bid Process Completed (LoI/ Work Order issued) 18

Bid Process Under Progress 5

DPR Approved 31

RFP Approved 23

RFP under approval by DIT/ revision by State 5

States yet to submit their RFPs (Assam, Goa, Punjab)

3

SDC Implementation Status

SDC Implementation Status Bid Process Completed in the following 18 States

Sl. No States Sl. No. States Sl. No. States

1 Andhra Pradesh 7 Maharashtra 13 Rajasthan

2 Gujarat

8 Manipur 14 Sikkim

3 Haryana

9 Meghalaya 15 Tamil Nadu

4 Jharkhand

10 Nagaland 16 Tripura

5 Karnataka 11 Orissa 17 Uttar Pradesh

6 Kerala 12 Puducherry 18 West Bengal

Bid Process Under Progress in the following 5 States

– Andaman & Nicobar

– J & K

– Madhya Pradesh

– Mizoram

– Uttarakhand


Sl. No.

States Sl. No. States Sl. No. States Sl. No. States

1 Andaman & Nicobar

9 Himachal Pradesh 17 Maharashtra 25 Rajasthan

2 Andhra Pradesh

10 J & K 18 Manipur 26 Sikkim

3 Arunachal Pradesh

11 Jharkhand 19 Mizoram 27 Tamil Nadu

4 Assam 12 Karnataka 20 Meghalaya 28 Tripura

5 Bihar 13 Kerala 21 Nagaland 29 Uttarakhand

6 Chhattisgarh 14 M P 22 Orissa 30 Uttar Pradesh

7 Gujarat 15 Lakshadweep 23 Punjab 31 West Bengal

8 Haryana 16 M P 24 Puducherry

SDC Implementation Status DPR Approved in the following 31 States

RFP Approved in the following 23 States


Sl. No

States Sl. No. States Sl. No. States

1 Andaman & Nicobar

9 Madhya Pradesh 17 Rajasthan

2 Andhra Pradesh 10 Maharashtra 18 Sikkim

3 Gujarat 11 Manipur 19 Tamil Nadu

4 Haryana 12 Meghalaya 20 Tripura

5 Jharkhand 13 Mizoram 21 Uttarakhand

6 J & K 14 Nagaland 22 Uttar Pradesh

7 Karnataka 15 Orissa 23 West Bengal

8 Kerala 16 Puducherry

RFP Under Approval in the following 5 States

– Arunachal Pradesh

– Bihar

– Chhattisgarh

– Himachal Pradesh

– Lakshadweep


e-leadership for better performing government

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