E-Government:E-Government:Tips, Tools, and Best Tips, Tools, and Best

PracticesPractices

State Library and Archives of FloridaAugust 11, 2009

Nancy Fredericks Pasco County Library Systemnancyfredericks@pascolibraries.org

PCLS E-Government Logo

E-Government Act of 2002E-Government Act of 2002

E-Government DefinedE-Government Defined

Steps you can take nowSteps you can take now

1. Extend computer usage time or 1. Extend computer usage time or dedicate computers for e-dedicate computers for e-government usegovernment use

Steps you can take nowSteps you can take now

2. Limit e-government computers to 2. Limit e-government computers to specific sites or provide staff specific sites or provide staff supervisionsupervision

3. Provide basic computer skills 3. Provide basic computer skills trainingtraining

Formal classes or self-directedFormal classes or self-directed

Video tutorialsVideo tutorials

Online tutorialsOnline tutorials

Palm Beach County Mousercise -Palm Beach County Mousercise -

Online tutorialsOnline tutorials

Goodwill Community Foundation Goodwill Community Foundation Learnfree.com -Learnfree.com -

Cheat Sheets/GuidesCheat Sheets/Guides

4. Identify federal, state, and local e-4. Identify federal, state, and local e-government Web sites for patrons to government Web sites for patrons to readily accessreadily access

– BookmarksBookmarks– WebsitesWebsites– BlogsBlogs

Orange County Library SystemOrange County Library System

Pasco County Library System Pasco County Library System

5. Offer e-government training to the 5. Offer e-government training to the publicpublic

6. Provide a list of documents to 6. Provide a list of documents to bring when completing online bring when completing online formsforms

7. Relax library cell phone policies 7. Relax library cell phone policies or have a telephone patrons can or have a telephone patrons can useuse

http://www.floridamemory.com

8. Provide business size cards for 8. Provide business size cards for recording user name and recording user name and passwordpassword

9. Record e-gov statistics9. Record e-gov statistics

Types of QuestionsTypes of Questions

10. Provide a method for non-English 10. Provide a method for non-English speakers to receive assistancespeakers to receive assistance

11. Produce a list of answers to 11. Produce a list of answers to frequently asked e-government frequently asked e-government questionsquestions

12. Staff Training12. Staff Training

Social Worker Skills Social Worker Skills Contact your human Contact your human resources department resources department or your county/city or your county/city social worker. social worker.

Contact community Contact community agencies and ask agencies and ask them to come to the them to come to the library and train staff.library and train staff.

Partnerships for training and referralsPartnerships for training and referrals

Develop an e-government Develop an e-government policypolicy

RecommendationsRecommendations

• Verbal and written disclaimers (especially as part of Internet Verbal and written disclaimers (especially as part of Internet user agreement – click through on all library computers)user agreement – click through on all library computers)

• Librarians should not help users fill out forms that require co-Librarians should not help users fill out forms that require co-signatures signatures – e.g., Florida family court forms that require signature by person who helps e.g., Florida family court forms that require signature by person who helps

user fill out form - that comes with a requirement to keep the forms for six user fill out form - that comes with a requirement to keep the forms for six yearsyears

• Librarians should not select forms for usersLibrarians should not select forms for users– help them use an index of forms, but selection is up to user (per Florida Bar help them use an index of forms, but selection is up to user (per Florida Bar

Association Unauthorized Practice of Law Department)Association Unauthorized Practice of Law Department)

• Librarians should not type in personal information, especially Librarians should not type in personal information, especially Social Security numbers and passwordsSocial Security numbers and passwords

Create a blog or del.icio.us Create a blog or del.icio.us pagepage

Create a blog or del.icio.us Create a blog or del.icio.us pagepage

Videos - Created by DCF for Videos - Created by DCF for PartnersPartners

Videos – Created by Pasco Videos – Created by Pasco CountyCounty

Videos - Created by Employ Videos - Created by Employ FloridaFlorida

Using taxonomy to organize Using taxonomy to organize

e-government informatione-government information• Taxonomy is the science of classification according to a pre-Taxonomy is the science of classification according to a pre-

determined system, with the resulting catalog used to provide a determined system, with the resulting catalog used to provide a conceptual framework for discussion, analysis, or information retrieval. conceptual framework for discussion, analysis, or information retrieval.

• Taxonomy developed based on e-government inquiries at Pasco Taxonomy developed based on e-government inquiries at Pasco County libraries:County libraries:

For more information, please For more information, please e-mail Nancy Fredericks at e-mail Nancy Fredericks at

nancyfredericks@pascolibraries.orgnancyfredericks@pascolibraries.org

The contents of this tutorial were developed under a Library The contents of this tutorial were developed under a Library Services and Technology Act grant from the Institute of Museum Services and Technology Act grant from the Institute of Museum

and Library Services, through the Department of State, Division of and Library Services, through the Department of State, Division of Library and Information Services. However, the contents do not Library and Information Services. However, the contents do not

necessarily represent the policy of the Department of State and you necessarily represent the policy of the Department of State and you should not assume endorsement by the state or federal government. should not assume endorsement by the state or federal government.