e governancekeynoteaddress mandarmehta

eGovernance Keynote Address

Computer Day CelebrationOrganised by

Computer Society of India &

Indian Society of Geomatics

Mandar Mehta6th March 2010

Mandar Mehta (www.Dtpt.com)

eGovernance eGovernance refers to use of information

technologies like networks, internet & mobile by government agencies for improved functioning and to enhance the access to information and delivery of government services for the benefit of the citizens, the business partners, the organizations and the government functionaries.

The model for e-governance is a one-stop portal, where citizens have access to a variety of information and services

Goals & objectives

Goal: Transform relations with citizens, businesses & other government organisations

Objective: More efficient transactions between G2C Government to citizens G2B Government to businesses G2G Government to government B2B Business to business


eGovernance benefits Better fiscal management & controls Empowering people with information Better service delivery to citizens Enhanced communication with citizens Lower costs of administration Fast & accurate response 24 x 7 borderless Government Informed decisions by managers Lower corruption levels due to transparency &

peer pressure Simplification of procedures & identification of

redundant or overlapping functions Lower dissemination & procurement costsMandar Mehta (www.Dtpt.com)

Six stages of eGovernment

1. Islands of computerisation like accounts, payroll etc.

2. Public access to information (website) (budgets, commodity prices, estimated crop etc.)

3. Improved intraorganisational & external communication (intranet, email & workflow)

4. Reengineer, automate and integrate all core processes towards webbased systems, rules and laws. Allow exchange of value and 2 way interaction. Increased security (firewall, secure payment gateways)

5. Digital democracy6. Joined Government

E-Governance empowers the people at the grassroots level to access information & service delivery effectivelyMandar Mehta (www.Dtpt.com)

e-Governance Applications: Enabling Technologies


Examples outside India The National Tax Service of the Republic of Korea has

introduced computerised tax system which has eliminated the need for 5 million face-toface meetings of taxpayers with tax officials

Singapore govt. has on-line, round-the-clock facilities for transacting business such as welfare claims, tax assessment, visa applications, and license renewals. A citizen could submit a change of address on her driving license, and the change would be automatically registered with the health, elections, and tax departments, thus avoiding the need for multiple filings.

The government of Taipei (China) has also implemented “one- window” service, using both Intranet and Internet, for tax administration, public health and safety, and e-commerce.

E-Governance in Africa (VAT online, C65, SSN), Sudan, Congo, Tanzania


Mandar Mehta

National e-Governance Action Plan (NeGAP)

Past decade: Islands of e-Governance initiatives It was felt that various arms of government at the

national , state and local government level, a programme approach would need to be adopted, which must be guided by a common vision, strategy and approach to objectives

The Government approved the National e-Governance Plan (NeGP), comprising of 27 Mission Mode Projects (MMPs) and 8 components in 2006

Vision: Make all Government services accessible to the common man in his locality, through common service delivery outlets and ensure efficiency, transparency & reliability of such services at affordable costs to realise the basic needs of the common man

National projects: Unique identification project

Unique identification was initially conceived in 2006 when approval for –“Unique ID for BPL families” was given in 2006 by the Department of Information Technology

Parallelly creation of the National Population Register and issuance of Multi-purpose National Identity Cards to citizens of India

In 2009, the Prime Minister appointed Shri Nandan M. Nilekani as Chairman of the Unique Identification Authority of India (UIDAI) under Planning Commission

Would be used primarily as the basis for efficient delivery of welfare services (EPIC, BPL, PDS, NREGA, Health, Election, TaxID etc.)

Act as a tool for effective monitoring of various programs and schemes of the Government (e.g. the Ministry of Petroleum and Natural Gas can save over Rs.1200 crores a year in subsidies now reportedly lost on LPG cylinders registered under duplicate or ghost identities)


National projects: Bhoomi In 2000, Government of Karnataka, set up computerized land

record kiosks (Bhoomi centres) in taluk (sub-district) offices to provide farmers with the Record of Rights, Tenancy and Cultivation (RTC)

Objective: To speed up delivery of RTCs, without delays, harassment or bribery

20 million records, 6.7 million farmers records According t a World Bank study on outcomes, it was found

that: 80% of respondents found the system simple 80% of users did not have to meet any official except counter staff 74% users got error free data compared to 63% in case of manual system 79% of users reported waiting time of 10 minutes or less (i.e. approx 1.32 million

mandays saved equivalent to Rs 66 million per annum in wages) 3% of users paid bribe against 66% in manual system (Avg bribe paid Rs 3.09

against Rs 152.46 in manual system. Savings in bribe paid works out to Rs 806 million annually)


Andhra Pradesh APSWAN: Network of voice, data and video communication throughout

the state operational with 2Mbps fiber optic links connecting state secretariat with 25 centres.

CARD Project: System of registering immovable property transactions using computerized database. Deeds are registered in one hour and other services like the issue of encumbrance certificates and valuation certificates are accomplished in 15 minutes. The opaqueness of property valuation in the past forced citizens to hire middlemen. Time consuming manual copying and indexing of documents, and storage in paper forms have all been replaced.

Multipurpose Household Survey Project: The project aims to capture socio-economic data of all residents of the state and a database of land records.

Automated Services of Transport: The scheme is intended to provide services like issuance of driving licenses, vehicle registration through a comprehensive, networked solution.

Secretariat Knowledge Information Management System, which caters to managing the work flow at the state government secretariat.


Mandar Mehta

Gujarat Smartcard project: Road transport offices of Gujarat equipped with state-

of-the-art driving license enrolment and issuance centres. State-wide GSWAN to connect various office complexes of the government More than 250 websites which provide information on various aspects of

governance in the State e-Dhara (land records computerization of records of rights, tenancy &

cultivation e-municipality (delivery of citizen centric services through municipalities in

the State) e-gram (delivery of village panchayat level services); SWAGAT (grievance

redressal system using ICT) etc. State Govt. has been making efforts to integrate all these de-centralized

services and provide 24 X 7 services through Gujarat portal (http://portal.gujarat.gov.in)

Sachivalaya network CM Online Soil Health Card, Agriculture Portal Mahitishakti project Citizen civic centres at Ahmedabad & Vadodara. Launch of statewise environment portal by Gujarat Ecology Commission Computerized Interstate Check Posts. enhanced the revenue collections

from Rs.56 crores to Rs.237crores over three years.

ChandigarhProject Telemedicine interconnecting three premier medical institutes, ie, PG1-Chandigarh, AIIMS-Delhi and SGPG, Lucknow using ISDN for tele-diagnosis, tele-consultation and tele-education, each of which in turn will be connected with one medical college, has been initiated.


Kerala Kerala RD Net networks 152 office blocks and

provides regular updates of various activities undertaken in the state.

A Government Automation Project aimed at digitising huge volumes of back data lying with the departments

CARD: Automatic registration system. FRIENDS: Aims at providing a single window for

the citizens to remit their due at the same counter.


Himachal Pradesh "Lokmitra" - to bring electronic governance to the people the

state. Run in the Hamirpur district, the Rs 40-lakh pilot project is broadly based on the model of Gyandoot, a model being run in Dhar district of Madhya Pradesh, with modifications. It would later be extended to all districts through the Net, and a statewide government intranet.

The objectives of the project are to provide easy access to information at the remotest corners of the state, redressal of complaints without having to visit the government offices. Besides filing complaints, citizens could download government forms. In addition, all vacancies by the HP Subordinate Staff Selection Board, small tenders being floated by various departments and promotional schemes of all departments would be included.

People will be able to access addresses, telephone numbers and names of government officers, an online rural bazaar with the rates of vegetables useful in buying and selling produce, matrimonial services for match-making, important notifications and events being organized. There would also be facility for villagers to send and receive e-mail.


Madhya Pradesh Launched on January 1, 2000, the Gyandoot

project involves the installation of a low-cost rural intranet covering 20 village information kiosks that offer services like current rates of agricultural produce, copies of land records, online registration of applications and public grievance redress, village auctions etc. These services are offered at nominal rates ranging from Rs 5 to Rs 25.

The entire expenditure for the Gyandoot network has been borne by Panchayats and the community with no expenditure burden for the state or national government.


Rajasthan Raj-Swift: statewide intranet to facilitate data,

text and email between office of CM and all the district collectors.

Rajnidhi Informaiton Kiosk Project: Proposed to function as a modern service delivery system.

Chief Minister's Information system to monitor various key activities of the State.

Networking of Secretariat to interconnect more than a thousand rooms in the state government secretariat.

Vikas Darpan: GIS based planning and decision support system.


e-Governance AreasInLine to OnLine

Permits, registrations, licensing and certification processes (e.g. birth, death, marriage registration, new property, new vehicle, new business registration, licenses for industry, natural resources exploration (oil, gas, coal, iron ore, copper, gold, silver, platinum, precious stones, etc.) passport, driving, pollution & environmental clearances, etc. benefit citizens and businesses by reducing paperwork and trips to multiple departments to secure all necessary approvals.

Utilities services like electricity, domestic gas, water supply, sewerage, telephone, oil & gas pipelines, billing, customer servicing, complaints, payment collections & recovery of outstanding dues

Keeping a tab on field staff that is supposed to carry out inspections and compliances

Agencies dealing with levies, cess & taxes like property tax, education cess, water tax, individual & corporate income tax, central/ state sales/ general/ value added tax etc. can greatly reduce pain and drudgery of citizens by offering electronic facilitation of online filing of tax related transactions, internet payment gateways & mobile payments.


Land, revenue and cadastral records, record of rights & ownership, property development, building plans, photographs, drawings, and approvals can be maintained electronically

Health monitoring and controlling spread of diseases using GIS Distributed financial accounting and MIS reporting of

government revenues, account head & schemewise wise expenditures and budgets.

E-procurement and supply chain management including stores, warehouse & logistics management

Managing documentation of government records like legislations, laws, byelaws, policies, acts and modifications through comprehensive document management system



School & education management Strengthening law enforcement framework by providing easy

access of rules and provisions to citizens, online complaint filing, online information on cases and judgments of district, state and national level courts.

Providing portals for villagers and artisans for updating them on the prices prevailing in the various markets to avoid them from being exploited by middlemen.

General information portals on knowledge, best practices in agriculture, education and other facilities offered by the government



Efficient management of government’s human resources (employees, supervisors & temporarily hired staff). Their payroll, leave, remuneration and other welfare benefits.

Enhanced complaint management systems make it easier for department managers to identify what generates the most complaints so quick action can be taken to make improvements.

Self-service incident reporting allows citizens to more easily log and track requests for repairs and other services.



Multiple channels for interacting with governments ( online self service applications through internet, email, sms, fax, field service centres, kiosks, barcode, biometric systems, smart cards, RFID etc.)

Inbound requests gathered through several convenient channels are tracked through resolution that often involves many departments and service providers, increasing the assurance that requests will be handled effectively.

Case and contract management tools help ensure cases are assigned efficiently to the case workers best suited to respond. Case resolution and evaluation processes can be streamlined by electronic form storage, applicant history, past agency action, and more



Implementation Challenges

Government:Proper fundsTenure & SustainabilityPrevent transfers of champions of projects within govt.Private sector participationReinvestment & progressive commitment of funds

Processes:Government Process Re-engineering

Technology:Open sourceWebbasedWorkflow integrated (paperless)Packaged & provenPlatform independentNo proprietary componentsInterface with devices like Laptops, PDAs, mobile, Barcode, RFID etc.


ChallengesManpower:

Initial inertiaLack of skillsRelinquishing controlSecurity & confidentialityLimited technical capacityBreaking of hierarchyPerformanceTransparency & AccountabilityRestructuring

General:ScaleReengineering obsolete/ redundant rules & overlapsBorderless organisations Cohesive working of different departments


Thank You

Mandar MehtaCEO, Data Pointwww.Dtpt.com

Mobile: +919898873233Email: [email protected]

Skype: mandarmehtaLinkedIn Profile: http://www.linkedin.com/in/mandarmehta

March 2010
